Mercure Hotel Kaiserhof Frankfurt City Center 4.5 stars

Customer review rating (ALL Rating) 4.4/5 185 reviews

Hotel extras

  • An ALLSAFE certified hotel

  • Right in the heart of the European financial capital Frankfurt am Main

  • Smart tablet in all rooms with digital concierge & international newspapers

  • All 106 rooms are fully air-conditioned and modernly equipped

  • 8 new conference rooms with modern ventilation & presentation technology.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62, Hessen

GPS:50.10827, 8.667662

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Mediterranean cuisine & enjoyment. We pamper you with delicacies for breakfast. Inspired by the Mediterranean, fresh & healthy. For work meetings and events, choose from our menus or feast on the buffet.

Your meetings and events

For your meetings and conferences, our hotel has a total of 8 different meeting rooms, ranging from 269 sq. ft. (25 m2) to 1614 sq. ft. (150 m2). All meeting rooms feature state-of-the-art conference technology and also have air-conditioning and a modern ventilation system. Our experienced staff are on hand to offer advice and support at any time when planning, organizing or hosting your event.

Room descriptions and layouts

meeting rooms

From 1 to 110 


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Our accommodation(s)

Our 4-star Superior Mercure Hotel Kaiserhof Frankfurt City Center offers you the choice between Standard and Superior Rooms, luxuriously furnished Privilege Rooms with double bed and spacious Privilege Suites. All 106 non-smoking rooms are fully air-conditioned, feature free WIFI and a tablet PC for maximum individuality. Children up to age 12 stay for free in their parents' room. Baby cots are free of charge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  185 reviews

TripAdvisor Rating  4.0/5  458 reviews

Stayed here many times and always come back. Great stay. Central location

Customer review rating 5.0/5

Stein W. S. Couples - Confirmed reviews ALL

All in all great incl a good breakfast with great service!!!

Good location, good breakfast

TripAdvisor rating 3.0/5

monroviaLIB TripAdvisor review

Stayed in early February 2023 for two nights. Located on a very busy street. Really close to the main train station (Frankfurt Hauptbahnhof). This was my first experience with the Mercure brand. Overall, my customer experience during my stay was decent. My check-in/out experience was smooth. The guest agent that handled my check-in/out was polite. I booked a standard room and it was in good condition. Breakfast is really good and busy during peak breakfast hours. The fitness center was closed during my visit. If being close to public transportation is important, then this hotel is worth considering.

Constant quality

Customer review rating 4.5/5

Koen Solo - Confirmed reviews ALL

Mercure Hotel Kaiserhof Frankfurt City Center has never disappointed me: central location, clean rooms, friendly staff, great breakfast.

Excellent comfortable friendly hotel.

TripAdvisor rating 4.0/5

geoffy694 Couples - TripAdvisor review

Having returned post refurbishment we found the improvement very impressive. The staff friendly and helpful except one lady in the breakfast area. Beds are comfortable. Plenty hot water from a rain maker shower. Would absolutely stay again and happy to recommend.

Well located for railway station, within walking range of city centre

TripAdvisor rating 4.0/5

Northernlass481 Couples - TripAdvisor review

This excellent hotel is only a few minutes walk from the railway station and about 10 minutes walk from Frankfurt city centre. However, please bear in mind that the hotel is very close to the red light district, there is a sex shop next door and the walk from the station can be somewhat intimidating, particular after dark, so please be mindful of personal security in this area. The modern hotel itself is immaculate with friendly staff. The stairs and lifts cannot be accessed without a room key, contrary to some reports here on TripAdvisor. Our 'Superior' room was clean and exactly as described on the Accor website, with a very comfortable, firm bed and spacious bathroom including a walk in shower. Our 'double' room had two separate beds linked together - common in Europe. Lovely complementary toiletries in the bathroom and daily room service. The windows could be opened for fresh air, radiators heated up very quickly, air-conditioning not used. The breakfast buffet had a very extensive choice of hot and cold dishes. If you have allergies, please seek advice from the helpful staff as allergens are not displayed. I did not have time to use the fitness facilities so I can't comment on these. Overall a great hotel to use when visiting Frankfurt.

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Other web-users rate our hotel

  • 515 reviews 8.4/10 Location
  • 561 reviews 6.3/10 Room
  • 389 reviews 8.6/10 Service
  • 23 reviews 5.2/10 WiFi
  • 277 reviews 8.9/10 Breakfast
  • 253 reviews 4.9/10 Cleanliness
  • 19 reviews 3.3/10 Bar

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