Hotel - Mercure Hotel Kaiserhof Frankfurt City Center
Mercure Hotel Mercure Hotel

Mercure Hotel Kaiserhof Frankfurt City Center

4.0/5 356 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00 - 23:00
    • Opening hours : Week-end 12:00 - 22:00

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ALLIANZ1 km / 0.62 mi COMMERZBANK0.5 km / 0.31 mi DENIC0.1 km / 0.06 mi DEUTSCHE BANK0.5 km / 0.31 mi DZ BANK0.5 km / 0.31 mi HELABA0.8 km / 0.5 mi MORGAN STANLEY0.5 km / 0.31 mi WEST LB0.3 km / 0.19 mi
BAKER AND MC KENZIE0.6 km / 0.37 mi DEKA INVESTMENT0.3 km / 0.19 mi DEUTSCHE BAHN0.2 km / 0.12 mi DEUTSCHE BUNDESBANK0.3 km / 0.19 mi ECB0.3 km / 0.19 mi IHK1.1 km / 0.68 mi T SYSTEMS0.5 km / 0.31 mi

Exhibition and convention centre

MESSE FRANKFURT0.9 km / 0.56 mi

Your meetings and events

For your meetings and conferences, our hotel has a total of 8 different meeting rooms, ranging from 269 sq. ft. (25 m2) to 1614 sq. ft. (150 m2). All meeting rooms feature state-of-the-art conference technology and also have air-conditioning anda modern ventilation system. Our experienced staff are on hand to offer advice and support at any time when planning, organizing or hosting your event.

Mercure Hotel Kaiserhof Frankfurt City Center Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AMSTERDAM 25 m2 2 m 0 0 8 0 0
BRÜSSEL 25 m2 2 m 0 0 10 0 0
LISSABON 50 m2 2 m 30 15 20 30 0
MAILAND 50 m2 2 m 30 15 20 30 0
PARIS 75 m2 2 m 50 25 35 45 0
ROM 75 m2 2 m 50 25 35 45 0
MAILAND + LISSABON 100 m2 2 m 70 30 45 60 0
PARIS + ROM 150 m2 2 m 110 50 70 90 0
    • Flipchart
    • Audio and video equipment
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • Video equipment
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Our 4-star Superior Mercure Hotel Kaiserhof Frankfurt City Center offers you the choice between Standard and Superior Rooms, luxuriously furnished Privilege Rooms with double bed and spacious Privilege Suites.All of our 106 rooms are equipped with air conditioning, TV, mini-bar, safe and WIFI. One child aged up to 12 years can stay in their parents' room free of charge. Crib available on request.

  • 106 rooms
  • 106 non-smoking rooms
  • 2 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.3/5 ALL Rating 962 reviews

Our guest reviews for
Mercure Hotel Kaiserhof Frankfurt City Center

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 356 reviews
Weronika Business - 19/02/2020 Confirmed reviews ALL
« very good for business trips »

Comfortable, clean rooms and good breakfast

Andrew C. Solo - 18/02/2020 Confirmed reviews ALL
« Central location without being noisy »

The hotel is just 5 minutes form the main train station, but I did not hear any outside noise in my room (admittedly, I was on the 5th floor and the back of the hotel). The hotel is well-furnished, but I had a few small gripes: (1) the towels showed their age and were worn quite thin, (2) the pillows had an artificial filling and again were showing their age, (3) the chair at the desk was not height adjustable and was a bit too low to make it comfortable to use my laptop there (there was a table and chairs in Reception where the chairs were the correct height for the table), (4) it was impossible to use the shower without getting water on the floor, not helped by there being a leak where the glass met the wall, so water flowed out there as well. Breakfast was good (as it should be for €19).

Elaine S. L. Families - 18/02/2020 Confirmed reviews ALL
« Good Stay »

The only aspect that we were disappointed with was at Check in. They could only find 1 room when infact there were 2 rooms booked through Booking.com and confirmation of that. Your Front Office staff a gentleman was a little abrupt to us and what happened to the Customer is always right. My brother made a reservation for 2 single rooms for 3 nights and the Front Office Staff was in doubt of the reservation and was nearly not going to give us the 2nd room and was insistent that there was only 1 room booked. He gave us three options and the third one was the one I was most surprised with that we could leave the Hotel. I am in the Hotel business in Ireland and was taken aback by this attitude which soured the check in experience. I would like to compliment all the other staff and the room was lovely overall we would return to the Hotel.

Howard B. Business - 18/02/2020 Confirmed reviews ALL
« Great location, friendly staff so overall great stay. »

All good except not quite enough capacity at breakfast. Always managed to find a seat but often food items, from the excellent selection, had run out. Room good but struggled to change the thermostat to make it cooler. Would happily stay with you again.

Claire Business - 17/02/2020 Confirmed reviews ALL
« Fantastic stay »

Hotel very well located near the train station, reservation process very professional and quick, staff very nice and efficient. The room was also very nice as the rest of the hotel. The breakfast was fantastic! The only thing is you can miss out of you arrive late for the breakfast but otherwise the food was fresh and fabulous.

Nazneen S. Business - 17/02/2020 Confirmed reviews ALL
« Good location but service a bit lower than expected. »

Your website showed the Privilege Rooms with a sofa and no steps. The room we got had stems and my husband almost tripped twice on the steps. On seeing the steps I innediately asked for another room but they promissed us a room next day as it was booked. .

Aleksandar Business - 04/02/2020 Confirmed reviews ALL
« Nice rooms and central location »

Very nice rooms and good service.

Alan Y. Solo - 02/02/2020 Confirmed reviews ALL
« Everything as it should be . »

As usual, very good .

Dallas Business - 31/01/2020 Confirmed reviews ALL
« Comfortable room »

Good check in - challenge was finding the car park and parking in the narrow carpark Rooms were very comfortable Was disappointed to see Wotif had a cheaper rate than the club rate for the same room...

Roger Business - 27/01/2020 Confirmed reviews ALL
« Only okay »

The hardest mattress in Europe; the most uncomfortable pillows.

James T. Business - 22/01/2020 Confirmed reviews ALL
« To be avoided !!!! »

I had no idea this hotel was in the red-light district, in an area really not very nice and to be avoided. I was staying in a suite, which was really terribly decorated and felt old, eve if hotel renovated only a couple of years ago. I was travelling alone but had two beds in my room, no sofa area to sit. desk chair broken and unable to regulate height, impossible to work at desk. bathroom not very clean around the sink area, all the light switched were dirty and needed wiping. room felt cold and not welcoming. hotel bar not even a bar just a lounge with a few bottles and glasses. there is far better for your money in Frankfurt.

Bubacchi Business - 13/01/2020 Confirmed reviews ALL
« comfortable, clean, quiet, although near main station »

I can not find any faults in hotel. In this time, I have no chance to take a breakfirst, I would like to it next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yasuhiro T., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Jenny Couples - 12/01/2020 Confirmed reviews ALL
« Great location! »

Excellent location, just a block or two from the train station, and easy walking distance to central Frankfurt. Comfortable room, lots of space.

Mark Solo - 09/01/2020 Confirmed reviews ALL

Excellent hotel within walking distance of the Stadel Museum.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark Hamilton W., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Hendrik Families - 08/01/2020 Confirmed reviews ALL
« Better than Expectation »

Clean, Big room and Location is just perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hendrik T., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Mark. Families - 07/01/2020 Confirmed reviews ALL
« Great stopover. »

We stayed overnight after flying in from Tokyo to catch a train the next day. Location so close to train station is super convenient. Rooms were immaculate and breakfast spread and area was as good as we have had anywhere. There is also a great private lounge bar on first floor. Everything about this Hotel was great. Highly recommend to everyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark P., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Couples - 07/01/2020 TripAdvisor review
« No heater on the first night »

There was no heater in the room on the first night. I informed the guy at the reception, he came to the room, meddle with control and after a while he claimed that it is working. However, the heater is still not working throughout the night. The heater only come alive in the middle of the second night. Luckily, when we told the reception on the second day morning, he is kind enough to offer us his portable heater at the reception because he has run out of all portable heaters. This is certainly not acceptable. How can the receptionist on the first night claimed that the heater is working when it is actually down?

Mark Friends - 04/01/2020 Confirmed reviews ALL
« Happy with stay - would stay again »

Was able to check-in early after a long flight. Clean room. Good location - close to train and attractions

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark Stanley R., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

mpearce2017 Family - 04/01/2020 TripAdvisor review
« Great stopover in Frankfurt. »

This is an excellant Hotel just minutes from the station. Rooms are immaculate and comfortable. There is a great private lounge bar on level 1. The Breakfast is one of the best I've had anywhere and the setting is great. Love this Hotel and recommend to everyone.

Bernd Solo - 29/12/2019 Confirmed reviews ALL
« excellent and relaxing »

friendly & knowledgeable staff very nice renovated room Thank You !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernd K., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

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