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Mercure Hotel Kaiserhof Frankfurt City Center 4.5 stars

Customer review rating 4.4/5 1,276 reviews

ALLSAFE approved hotel

Mercure Hotel Kaiserhof Frankfurt City Center
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+ 22 Services

Hotel extras

  • An ALLSAFE certified hotel

  • DEHOGA 4 star superior classification

  • Smart tablet in all rooms with digital concierge & international newspapers

  • All 106 rooms are fully air-conditioned and modernly equipped

  • 8 new conference rooms with modern ventilation & presentation technology.

Hotel location

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62
60329 frankfurt am main

Tel: +49692561790

Fax: (+49)69/25617919

Check-in from 15h00

Check out up to 12h00




  • By plane

    FRANKFURT At 15km / 9.32 miles

  • By train

    HAUPTBAHNHOF At 0.2km / 0.12 miles

GPS :50.10827, 8.667662


  • ALLIANZ 1.0 km / 0.62 mi
  • BAKER AND MC KENZIE 0.6 km / 0.37 mi
  • COMMERZBANK 0.5 km / 0.31 mi
  • DEKA INVESTMENT 0.3 km / 0.19 mi
  • DENIC 0.1 km / 0.06 mi
  • DEUTSCHE BAHN 0.2 km / 0.12 mi
  • DEUTSCHE BANK 0.5 km / 0.31 mi
  • DEUTSCHE BUNDESBANK 0.3 km / 0.19 mi
  • DZ BANK 0.5 km / 0.31 mi
  • ECB 0.3 km / 0.19 mi
  • HELABA 0.8 km / 0.5 mi
  • IHK 1.1 km / 0.68 mi
  • MORGAN STANLEY 0.5 km / 0.31 mi
  • T SYSTEMS 0.5 km / 0.31 mi
  • WEST LB 0.3 km / 0.19 mi

Hotel services


Mediterranean cuisine & enjoyment. We pamper you with delicacies for breakfast. Inspired by the Mediterranean, fresh & healthy. For work meetings and events, choose from our menus or feast on the buffet.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
  • 8 Meeting rooms
  • Business Center
    • Self service business center
Hotel Services And Equipments
  • Hotel informations
    • 106 rooms
    • No room for people with reduced mobility
    • 2 family rooms
    • No connecting room
    • 106 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • German
    • Arabic
    • Spanish
    • English
    • Russian
    • Italian
    • Turkish
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi Additional charge
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Limousine
    • Limousine
  • Desk equipment available
    • Umbrellas
    • Plugs and converters available on desks
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Kaiserhof Garage Additional charge
    • On site
    • 21 parking spaces
    • Private
  • Fitnessstudio (ab Nov. 2018)
    • On site

Your meetings and events

For your meetings and conferences, our hotel has a total of 8 different meeting rooms, ranging from 269 sq. ft. (25 m2) to 1614 sq. ft. (150 m2). All meeting rooms feature state-of-the-art conference technology and also have air-conditioning anda modern ventilation system. Our experienced staff are on hand to offer advice and support at any time when planning, organizing or hosting your event.

Room descriptions and layouts

meeting rooms

From 1 to 110 


Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Audio and video equipment

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • Video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our 4-star Superior Mercure Hotel Kaiserhof Frankfurt City Center offers you the choice between Standard and Superior Rooms, luxuriously furnished Privilege Rooms with double bed and spacious Privilege Suites. All 106 non-smoking rooms are fully air-conditioned, feature free WIFI and a tablet PC for maximum individuality. Children up to age 12 stay for free in their parents' room. Baby cots are free of charge.

Our guest reviews for
Mercure Hotel Kaiserhof Frankfurt City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,276 reviews

TripAdvisor Rating 4.0/5

407 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Fine hotel in shady neighborhood

Customer review rating 4.5/5

Koen Solo - 19/10/2021 Confirmed reviews ALL

The Mercure Hotel Kaiserhof Frankfurt City Center is an excellent place to stay in Frankfurt. It’s one disadvantage, the dubious neighbourhood it is in, is also an asset: you are really close to Frankfurt central station. Once inside the hotel everything is just fine.

Convenient and comfortable

Customer review rating 5.0/5

Anna Couples - 26/09/2021 Confirmed reviews ALL

Great place! Convenient location, comfortable rooms, friendly and helpful staff. Rooms are spacious, clean and well equipped.

Location. Staff. Breakfast

Customer review rating 4.5/5

Stein W. S. Families - 11/09/2021 Confirmed reviews ALL

All good, but had a small room and the cleaner was quite New in his job

Very good value

TripAdvisor rating 4.0/5

Chrisinder 07/09/2021 TripAdvisor review

Located a brief walk from the main Central Station on the Kaiserstraße with small restaurants and shops a friendly welcome to an ideal overnight stop within walking distance to the Zeil as major shopping area. Rooms are small but functional and do not lack anything including a coffeemaking machine and a large bottle of sparkling water. Excellent breakfast including fresh orange juice in a relaxed setting. To mention are the friendly and helpful reception staff.

well located

Customer review rating 4.5/5

Sanjeev M. Business - 03/09/2021 Confirmed reviews ALL

Very satisfactory experience.

Friendly staff but not the best location

Customer review rating 3.0/5

Chris Couples - 21/08/2021 Confirmed reviews ALL

Noisy rooms, weird access to the garage (opposite site of the hotel in a one way street), no bar

Good stay in the middle

Customer review rating 5.0/5

Anonymous Friends - 01/08/2021 Confirmed reviews ALL

I enjoyed my stay in FRA. The Hotel is between Hauptbahnhof and shopping centre. Lots of bars, restaurants around. The Hotel is very clean and quiet. I enjoyed it.

Good location. Good staff.

Customer review rating 4.5/5

Stein W. S. Families - 31/07/2021 Confirmed reviews ALL

Stayed several times and will be back; location is great, breakfast is good and the staff are nice and professional. Closed bar is negative

Peu de choix

Customer review rating 3.5/5

Meyer B. Couples - 20/07/2021 Confirmed reviews ALL

Checking in one person. No priority to platinium member. The welcome to mercure was cold. Room very clean and pleasant.

Good location. Nice room. Good service. Excellent breakfast

Customer review rating 5.0/5

Stein W. S. Business - 18/06/2021 Confirmed reviews ALL

Overall just super

Very bad the location

Customer review rating 2.5/5

Rafa G. Business - 14/06/2021 Confirmed reviews ALL

Not good

Air conditioning not working!

Customer review rating 2.0/5

Anonymous Business - 03/06/2021 Confirmed reviews ALL

I tried out 3 rooms: the first one felt like 35 degrees at 9pm, the last one still way too hot, with no air conditioning working. This is unacceptable, as it was impossible to sleep. Cooling down the room for half an hour before going to bed would have helped. Love your hotel, but this time very disappointed!

Weel local bur sourding are NOT god

Customer review rating 4.0/5

Lars B. Business - 17/01/2021 Confirmed reviews ALL

Nice hotel and clean very god

Friendly staff - Good location

Customer review rating 5.0/5

Refat Business - 16/10/2020 Confirmed reviews ALL

The room is really comfy and working stuff were friendly and so helpful, specailly the kind lady in morning reception.

Nice stay

TripAdvisor rating 5.0/5

PeNor Business - 03/10/2020 TripAdvisor review

Hotel is within walking distance to the Frankfurt main railway station. The staff were very welcoming and the room excellent with nice features. The Covid-19 measures were well-implemented and there is a real feel of care for the guests. Internet easy to use and more than sufficient for the traveler. Can recommend this hotel

Very pleasant stay

Customer review rating 4.5/5

Peter N. Business - 30/09/2020 Confirmed reviews ALL

The hotel is very convenient to Frankfurt main railway station and is a welcome sight in between the local environment around that station. The welcome was warm and the room a real treat. WiFi easy and more than adequate and all services that were on offer (reduced due to Covid-19) were functional. Highly recommend this hotel.

Good stay

Customer review rating 4.5/5

Anonymous Couples - 20/09/2020 Confirmed reviews ALL

Hotel was really good (once you got past the front door). Smart, well refurbished and comfortable.

Nice stay

Customer review rating 4.5/5

Sb Business - 17/09/2020 Confirmed reviews ALL

The hotel staff was very friendly, the room clean and the breakfast assortment was perfect.


Customer review rating 3.5/5

Raphael Business - 14/09/2020 Confirmed reviews ALL

The welcome of the lady at reception was outstanding. She greeted us with a smile was super friendly and explained everything in a very easy and understandable manner. You can be proud to have such people in your team. Though, also breakfast (especially on the first day) was very nice and the personnel was second to none.

Covid 19 ... danger here riskybreakfast

TripAdvisor rating 1.0/5

Parisian750062 Business - 29/06/2020 TripAdvisor review

I am much disapointed... breakfast served with mask down the nose and whole personal taking coffee next to all ingredients being prepared all without masks! Then best of it at least 2 were sneezing without mask next to uncovered food.. this is not OK at all ! Also my room was still having an empty bottle of water left on table when i arrived... When pointing it out .. only answer was ... we are not obliged to wear masks.. i am also not obliged to come back !

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