Mercure Hotel Kaiserhof Frankfurt City Center 4.5 stars

TripAdvisor rating 4.0/5 368 reviews
Mercure Hotel Kaiserhof Frankfurt City Center
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+ 16 Services

Hotel extras

  • Outstanding location in the heart of Germany's financial capital Frankfurt

  • Tablet PC + digital concierge, international newspaper library in all rooms

  • 106 air-conditioned rooms

  • 8 modern conference rooms with areas from 25 - 150 sq. m

  • Gallery Lounge - end the evening in an absolute feel-good atmosphere

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchangePaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62
Hessen
60329
frankfurt am main
germany

Tel: +49692561790

Fax: (+49)69/25617919

Contact email

Check-in from 15h00

Check out up to 12h00

  • HAUPTBAHNHOF :  HAUPTBAHNHOF

  • HAUPTBAHNHOF :  S1,2,3,4,6,8,9 HAUPTBAHNHOF

  • HAUPTBAHNHOF :  16, 17, 11, 19 HAUPTBAHNHOF

  • By plane

    FRANKFURT At 15km / 9.32 miles

  • By train

    HAUPTBAHNHOF At 0.2km / 0.12 miles

GPS :50.10827, 8.667662

Companies and event centres nearby

Companies

ALLIANZ1.0 km / 0.62 mi
BAKER AND MC KENZIE0.6 km / 0.37 mi
COMMERZBANK0.5 km / 0.31 mi
DEKA INVESTMENT0.3 km / 0.19 mi
DENIC0.1 km / 0.06 mi
DEUTSCHE BAHN0.2 km / 0.12 mi
DEUTSCHE BANK0.5 km / 0.31 mi
DEUTSCHE BUNDESBANK0.3 km / 0.19 mi
DZ BANK0.5 km / 0.31 mi
ECB0.3 km / 0.19 mi
HELABA0.8 km / 0.5 mi
IHK1.1 km / 0.68 mi
MORGAN STANLEY0.5 km / 0.31 mi
T SYSTEMS0.5 km / 0.31 mi
WEST LB0.3 km / 0.19 mi

Exhibition and convention centre

MESSE FRANKFURT0.9 km / 0.56 mi

Your meetings and events

For your meetings and conferences, our hotel has a total of 8 different meeting rooms, ranging from 269 sq. ft. (25 m2) to 1614 sq. ft. (150 m2). All meeting rooms feature state-of-the-art conference technology and also have air-conditioning anda modern ventilation system. Our experienced staff are on hand to offer advice and support at any time when planning, organizing or hosting your event.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Audio and video equipment

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • Video equipment

  • Overhead projector

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Our 4-star Superior Mercure Hotel Kaiserhof Frankfurt City Center offers you the choice between Standard and Superior Rooms, luxuriously furnished Privilege Rooms with double bed and spacious Privilege Suites. All of our 106 rooms are equipped with air conditioning, TV, mini-bar, safe and WIFI. One child aged up to 12 years can stay in their parents' room free of charge. Crib available on request.

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with two single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with double bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with twin beds and sofa

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Suite with double bed

  • Max. number of persons: 3
  • Area: From 45
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

FRÜHSTÜCKSRESTAURANT

Type of cuisine: Bistro

The best way to start your day: the rich selection at our breakfast buffet, with freshly made waffles, honey straight from the comb, 20 different types of tea & much more.

Executive Lounge

Photo non contractuelle / Strictly non binding

Guests can expect all-day refreshments and select snacks. The lounge also offers a daily express breakfast or an exclusive wine from the Mercure grape harvest in the evenings.

Relax the Lounge

Photo non contractuelle / Strictly non binding

Enjoy exclusive service in our lounge. Whether it's a cold beer or a glass of the famous Mercure winelist, we have just the right thing to cap your evening.

Our guest reviews for
Mercure Hotel Kaiserhof Frankfurt City Center

100% genuine reviews from our guests

Find out more
tripadvisor

TripAdvisor Rating 4.0/5

368 reviews

Excellent 4-Star Hotel Nearby Frankfurt Hauptbahnhof

TripAdvisor rating 4.0/5

royhi Business - 07/03/2020 TripAdvisor review

Stayed in Mercure Kaiserhof Frankfurt City Center for one night of business trip. Location very easy access to the Central Station, right on the main street in front of it. While the lobby is rather small, the efficient check-in and check-out process made sure that it still has enough space, at least during my stay. The room is nicely designed, with enough space for everything. The bathroom is spacious and bright with good amenities. Overall I had pleasant stay in Mercure Kaiserhof and will definitely come back should I need to stay in Frankfurt again.

No heater on the first night

TripAdvisor rating 4.0/5

Soo Chuan K Couples - 07/01/2020 TripAdvisor review

There was no heater in the room on the first night. I informed the guy at the reception, he came to the room, meddle with control and after a while he claimed that it is working. However, the heater is still not working throughout the night. The heater only come alive in the middle of the second night. Luckily, when we told the reception on the second day morning, he is kind enough to offer us his portable heater at the reception because he has run out of all portable heaters. This is certainly not acceptable. How can the receptionist on the first night claimed that the heater is working when it is actually down?

Great stopover in Frankfurt.

TripAdvisor rating 4.0/5

mpearce2017 Family - 04/01/2020 TripAdvisor review

This is an excellant Hotel just minutes from the station. Rooms are immaculate and comfortable. There is a great private lounge bar on level 1. The Breakfast is one of the best I've had anywhere and the setting is great. Love this Hotel and recommend to everyone.

3 Nights at the Mercure Kaiserhof Frankfurt

TripAdvisor rating 4.0/5

gradscholar Business - 26/12/2019 TripAdvisor review

Lovely "boutique" like hotel - not your humongous run of the mill 4 star. Very cosy and nice. Each room has a unique layout and the amenities are more than complete. Having ordered a king sized bed, I was a little taken aback when they gave me two single beds that were joined together. Is this a German/European thing?

Overall, a nice hotel in Frankfurt city center

TripAdvisor rating 4.0/5

NTSalvermoser Family - 24/12/2019 TripAdvisor review

Looks like a brand new hotel, with a friendly staff, and very good breakfast buffet. Only the neighborhood is not the greatest, although right across the street from public transportation. Convenient parking lot inside the building, and 1km from 2 nice shopping malls.

Hotel is good overall! Thanks

TripAdvisor rating 4.0/5

iboy003 Family - 21/12/2019 TripAdvisor review

Hotel is very close to Hbf. It’s very convenient. However, as usual Hbf area is not the best in town. Front desk is good. The receptionists were checked all details, it’s good so. They are doing a good job! They recognised also Pt-Status and provided upgrade. Thanks a lot. House keeping is an area for improvement. In general, house keeping in European hotel is weak.

Great hotel

TripAdvisor rating 4.0/5

Getaway787631 Business - 21/12/2019 TripAdvisor review

We visited Frankfurt for the first time. The hotel is centrally located and very conveniently being a couple of hundred meters from main train station and some great restaurants. We arrived lateish at night and receptionist was very courteous and helpful. Room was comfortable and clean and overall the service was excellent. One problem which I found was that the WiFi was very erratic and unreliable. We discussed with reception who told us that they had some problems and they had sorted it out but problem persisted - quite an issue when you are on business / holiday and you need to be very efficient. On the whole highly recommended

Cumulative pettiness

TripAdvisor rating 4.0/5

Voyage288735 Business - 26/11/2019 TripAdvisor review

I paid more than $ 600 for two nights in a very average room that I usually paid less than $ 120 per night as there was a high demand. As platinum client ACCOR, I was offered a welcome drink. I ordered the cheapest white wines but it was still too much and I was asked for 7 euros.

very good hotel, perfect for busines and visit to the city

TripAdvisor rating 4.0/5

Johnny_English71 Couples - 22/11/2019 TripAdvisor review

A very good hotel with good facilities a good location to visit the city center, although the red district is just round the corner I found the place quite and safe. Very good value for money. I recommend it.

Dear Johnny_English71, We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Wow.

TripAdvisor rating 4.0/5

Edwards4732961 Friends getaway - 07/10/2019 TripAdvisor review

Excellent hotel. Great service and the rooms are some of the best I have stayed in. Can not fault this hotel. If you are in Grankfurt and would like a central hotel do not go anywhere else. Mercure is the way forward.

Dear Edwards4732961, We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Nice location, great breakfast options, but lousy cushons

TripAdvisor rating 4.0/5

Joeri V Couples - 25/09/2019 TripAdvisor review

The Mercure hotel is ideally situated if you come by train. Less than 5 minutes walking. Usually accor hotels offer online check in. This one not for some reason. Also it was required to have the credit card with which the booking was paid with you. Very odd. Not very welcoming. The room was good. Yet the quality of the cushons was a drama. An even bigger drama was that reception told me that they dont have any other ones. Very dissapointing for a 4 star hotel and I am not used to this from Mercure.

Dear Joeri V, Thank you for taking the time to tell us about your experience at the Mercure Hotel Kaiserhof Frankfurt City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott F. Thaxton Operations Manager

very luxurious room in downtown Frankfurt

TripAdvisor rating 4.0/5

Sightseer21901883166 Business - 23/09/2019 TripAdvisor review

I always book this hotel, for it's high quality standards and location close to Central Station. The breakfast is also really good. They try hard and keep surprising me (this time with eggs in gruene sose, which was very nice). I needed help with connecting an HDMI cable to the back of the tv, which was done without any trouble and they also helped when I forgot my phone adapter. I will keep coming back.

Dear Sightseer21901883166, We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Excellent

TripAdvisor rating 4.0/5

Jonas G Business - 16/09/2019 TripAdvisor review

Very accommodating staff whom made sure we had all our needs covered. From receiving personal packages to arranging the rooms that were reserved for my colleagues, they made the IAA event experience a lot less tiring.

Dear Jonas G, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Scott Thaxton Operations Manager

A questionable Area for a family hotel

TripAdvisor rating 4.0/5

WorldtravellerBC7 Family - 04/09/2019 TripAdvisor review

My family and I just came back home from staying at the Mercure Hotel Kaiserhof in Frankfurt. I must say that the location although close to the Main Train Station, it is very questionable at best. The hotel is located virtually next to a dubious "cinema", some sex shops (especially one with quite an assortment of dildos on display). It is a very shady area to come with family. I was concerned to have brought my 12 year old daughter around here. The hotel website should make a point to explain than although it is a up and coming area that is experiencing a revival, it is still a red light district with drunken/addict people around the area. I would have never bring a young child around sex shops. Another unpleasant experience was that, although I booked my hotel directly through accor, and my receipt stated that there were no additional charges at the hotel, as soon as I checked-in, I was advised that I must pay an additional 12€ in cash for "city taxes", when I explained that there was no mention of additional taxes to be paid locally in my reservation confirmation, I was told that I still had to pay them for the 3 people 2 nights. Although I did not agree with this additional, uninformed "City Tax", I had no more remedy but to pay. Then, I was told it must be done in cash. That was a first for me, as I had paid city taxes across European hotel (including Accor Hotels) and I have done this with my credit card. I explained that I was not to pay in was and only with credit card, the clerk had to ask to reception manager, which she grudgingly agreed to do it. Certainly, I felt that even as a "Platinum" member I was too much of an inconvenience. Lastly, our Suite seems older than only 1 year since last renovated. The mattresses are hard as rocks. Breakfast was very acceptable. The Upper Lounge was so hot, and the AC could not be adjusted to make it a bit more welcoming. As I mentioned during my check-in to the reception clerk, It is the first and last time I stay at this hotel. It is the worst Accor Hotel I have ever stayed by far.

Dear WorldtravellerBC7, Thank you for taking the time to tell us about your experience at the Mercure Hotel Kaiserhof Frankfurt City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott Thaxton Operations Manager

Great location

TripAdvisor rating 4.0/5

Explorer15581927785 Couples - 30/07/2019 TripAdvisor review

Friendly, nice, very good price and excellent location close to Frankfurt central station. Recently renovated, good restaurants nearby and walking distance to the central area. Breakfast is highly recommended.

Dear Explorer15581927785, We very much appreciate your wonderful review regarding your last stay in our Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Great Service and a great price!

TripAdvisor rating 4.0/5

Alexander V Business - 22/07/2019 TripAdvisor review

We had a great room in a very convenient location two blocks from the Hauptbahnhof. We have been big fans of the breakfast buffets in all Mercure hotels we have stayed in. This location was no exception. The people at the desk were very friendly and helpful. The Mercure Hotel Kaiserhof will be my first choice next time I am in Frankfurt.

Dear avazansky1, thank you very much for your wonderful words regarding your last stay in our Mercure Hotel Kaiserhof Frankfurt City Center. We are glad to see that you enjoyed your stay with us and also thank`s for mentioning the great hospitality you received from our reception team. You may be certain that your wonderful words will not go unheard in our entire team. We are looking forward to welcome you back in our Mercure Hotel Kaiserhof Frankfurt City Center soon. With kind regards, Scott Thaxton Operations Manager

Short Stay in Frankfurt

TripAdvisor rating 4.0/5

mshawLondon Solo travel - 19/07/2019 TripAdvisor review

Excellent service, receptionists were very professional, helpful, cheery and smiling. The room was very pleasant, clean and the air conditioning worked well. Most importantly the bed was very comfortable after a long flight.

Dear mshawLondon, thank you very much for your review regarding your recent stay. We are very happy that we exceeded your expectations and our reception team was very helpful for all your questions. We hope to see you soon in our Mercure Hotel Kaiserhof Frankfurt City Center. Best regards Scott Thaxton Operations Manager

Good Location

TripAdvisor rating 4.0/5

kabasan2017 Business - 13/07/2019 TripAdvisor review

Good Location, and clean room. But staff at hotel reception does not know about room. I have Gold card for Accor hotel, then I asked Drink Voucher. Reception replied to me that No Drink Voucher but I could take all Drink in Mini-bar free of charge. But Mini-Bar was Empty. Of course, it was Free of charge.

Dear kabasan2017, thank you very much for your review regarding your recent stay. We are very happy to see that our location was perfect for your needs. As the mentioned issue with our reception staff we will take care about it to improve this matter as soon as possible. We hope to see you soon in our Mercure Hotel Kaiserhof Frankfurt City Center. Best regards Scott Thaxton Operations Manager

Staying at Mercure Hotel is always best

TripAdvisor rating 4.0/5

Nitin S Business - 06/07/2019 TripAdvisor review

Stayed here for 3 nights from 29th Jun to 2nd Jul. Rooms although for 2 person is slightly compact but still better than Ibis or other hotels. Cleanliness very good Bed comfort very good. Internet speed was fast enough As a Indian and that too pure vegetarian people this hotel is most convenient as it is next to Hotel Saravana Bhavan which is good for South Indian food. Also few other indian restaurants are nearby. Anad above all Frankfurt Main Station is just 100 mtrs walk. Overall very much happy with our stay.

Dear Nitin S, thank you very much for your nice review regarding your recent stay. We are very happy to see that we met up with your expectations and our locations was perfect for your needs. We hope to see you soon in our Mercure Hotel Kaiserhof Frankfurt City Center. Best regards Scott Thaxton Operations Manager

Vacation trip

TripAdvisor rating 4.0/5

Rafael R Couples - 02/07/2019 TripAdvisor review

It was outstanding hotel. Price & Confort. I was pleasant, the attention spectacular, the rooms soundproof, comfortable, beautiful and very clean. I recommend this hotel since it is only 300 meters from the central station and there are good restaurants, supermarkets, and shops in the vicinity.

Dear Rafael R, thank you very much for your great review regarding your recent stay. We are very happy to see that we met up with your expectations and our location was perfect for your needs. We hope to see you soon in our Mercure Hotel Kaiserhof Frankfurt City Center. Best regards Scott Thaxton Operations Manager
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