Hotel - Mercure Hotel Kaiserhof Frankfurt City Center
Mercure Hotel Mercure Hotel

Mercure Hotel Kaiserhof Frankfurt City Center

4.0/5 357 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00 - 23:00
    • Opening hours : Week-end 12:00 - 22:00

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ALLIANZ1 km / 0.62 mi COMMERZBANK0.5 km / 0.31 mi DENIC0.1 km / 0.06 mi DEUTSCHE BANK0.5 km / 0.31 mi DZ BANK0.5 km / 0.31 mi HELABA0.8 km / 0.5 mi MORGAN STANLEY0.5 km / 0.31 mi WEST LB0.3 km / 0.19 mi
BAKER AND MC KENZIE0.6 km / 0.37 mi DEKA INVESTMENT0.3 km / 0.19 mi DEUTSCHE BAHN0.2 km / 0.12 mi DEUTSCHE BUNDESBANK0.3 km / 0.19 mi ECB0.3 km / 0.19 mi IHK1.1 km / 0.68 mi T SYSTEMS0.5 km / 0.31 mi

Exhibition and convention centre

MESSE FRANKFURT0.9 km / 0.56 mi

Your meetings and events

For your meetings and conferences, our hotel has a total of 8 different meeting rooms, ranging from 269 sq. ft. (25 m2) to 1614 sq. ft. (150 m2). All meeting rooms feature state-of-the-art conference technology and also have air-conditioning anda modern ventilation system. Our experienced staff are on hand to offer advice and support at any time when planning, organizing or hosting your event.

Mercure Hotel Kaiserhof Frankfurt City Center Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AMSTERDAM 25 m2 2 m 0 0 8 0 0
BRÜSSEL 25 m2 2 m 0 0 10 0 0
LISSABON 50 m2 2 m 30 15 20 30 0
MAILAND 50 m2 2 m 30 15 20 30 0
PARIS 75 m2 2 m 50 25 35 45 0
ROM 75 m2 2 m 50 25 35 45 0
MAILAND + LISSABON 100 m2 2 m 70 30 45 60 0
PARIS + ROM 150 m2 2 m 110 50 70 90 0
    • Flipchart
    • Audio and video equipment
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • Video equipment
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Our 4-star Superior Mercure Hotel Kaiserhof Frankfurt City Center offers you the choice between Standard and Superior Rooms, luxuriously furnished Privilege Rooms with double bed and spacious Privilege Suites.All of our 106 rooms are equipped with air conditioning, TV, mini-bar, safe and WIFI. One child aged up to 12 years can stay in their parents' room free of charge. Crib available on request.

  • 106 rooms
  • 106 non-smoking rooms
  • 2 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.3/5 ALL Rating 950 reviews

Our guest reviews for
Mercure Hotel Kaiserhof Frankfurt City Center

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 357 reviews
Aleksandar Business - 04/02/2020 Confirmed reviews ALL
« Nice rooms and central location »

Very nice rooms and good service.

Alan Y. Solo - 02/02/2020 Confirmed reviews ALL
« Everything as it should be . »

As usual, very good .

Dallas Business - 31/01/2020 Confirmed reviews ALL
« Comfortable room »

Good check in - challenge was finding the car park and parking in the narrow carpark Rooms were very comfortable Was disappointed to see Wotif had a cheaper rate than the club rate for the same room...

Roger Business - 27/01/2020 Confirmed reviews ALL
« Only okay »

The hardest mattress in Europe; the most uncomfortable pillows.

James T. Business - 22/01/2020 Confirmed reviews ALL
« To be avoided !!!! »

I had no idea this hotel was in the red-light district, in an area really not very nice and to be avoided. I was staying in a suite, which was really terribly decorated and felt old, eve if hotel renovated only a couple of years ago. I was travelling alone but had two beds in my room, no sofa area to sit. desk chair broken and unable to regulate height, impossible to work at desk. bathroom not very clean around the sink area, all the light switched were dirty and needed wiping. room felt cold and not welcoming. hotel bar not even a bar just a lounge with a few bottles and glasses. there is far better for your money in Frankfurt.

Bubacchi Business - 13/01/2020 Confirmed reviews ALL
« comfortable, clean, quiet, although near main station »

I can not find any faults in hotel. In this time, I have no chance to take a breakfirst, I would like to it next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yasuhiro T., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Jenny Couples - 12/01/2020 Confirmed reviews ALL
« Great location! »

Excellent location, just a block or two from the train station, and easy walking distance to central Frankfurt. Comfortable room, lots of space.

Mark Solo - 09/01/2020 Confirmed reviews ALL

Excellent hotel within walking distance of the Stadel Museum.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark Hamilton W., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Hendrik Families - 08/01/2020 Confirmed reviews ALL
« Better than Expectation »

Clean, Big room and Location is just perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hendrik T., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Mark. Families - 07/01/2020 Confirmed reviews ALL
« Great stopover. »

We stayed overnight after flying in from Tokyo to catch a train the next day. Location so close to train station is super convenient. Rooms were immaculate and breakfast spread and area was as good as we have had anywhere. There is also a great private lounge bar on first floor. Everything about this Hotel was great. Highly recommend to everyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark P., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Couples - 07/01/2020 TripAdvisor review
« No heater on the first night »

There was no heater in the room on the first night. I informed the guy at the reception, he came to the room, meddle with control and after a while he claimed that it is working. However, the heater is still not working throughout the night. The heater only come alive in the middle of the second night. Luckily, when we told the reception on the second day morning, he is kind enough to offer us his portable heater at the reception because he has run out of all portable heaters. This is certainly not acceptable. How can the receptionist on the first night claimed that the heater is working when it is actually down?

Mark Friends - 04/01/2020 Confirmed reviews ALL
« Happy with stay - would stay again »

Was able to check-in early after a long flight. Clean room. Good location - close to train and attractions

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark Stanley R., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

mpearce2017 Family - 04/01/2020 TripAdvisor review
« Great stopover in Frankfurt. »

This is an excellant Hotel just minutes from the station. Rooms are immaculate and comfortable. There is a great private lounge bar on level 1. The Breakfast is one of the best I've had anywhere and the setting is great. Love this Hotel and recommend to everyone.

Bernd Solo - 29/12/2019 Confirmed reviews ALL
« excellent and relaxing »

friendly & knowledgeable staff very nice renovated room Thank You !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernd K., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Denise Families - 27/12/2019 Confirmed reviews ALL
« Wonderful hotel »

We stayed in a suite and I could not fault it. It was very clean, spacious and warm. Blackout curtains meant no light got in and we could not hear the traffic. Little touches such as bathrobes, an iron, coffee machine and hairdryer were great. The attention to detail was spot on. Shops and restaurants were within walking distance as was the wonderful Frankfurt Christmas market. Staff were friendly and helpful and I would definately recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denise M., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Business - 26/12/2019 TripAdvisor review
« 3 Nights at the Mercure Kaiserhof Frankfurt »

Lovely "boutique" like hotel - not your humongous run of the mill 4 star. Very cosy and nice. Each room has a unique layout and the amenities are more than complete. Having ordered a king sized bed, I was a little taken aback when they gave me two single beds that were joined together. Is this a German/European thing?

NTSalvermoser Family - 24/12/2019 TripAdvisor review
« Overall, a nice hotel in Frankfurt city center »

Looks like a brand new hotel, with a friendly staff, and very good breakfast buffet. Only the neighborhood is not the greatest, although right across the street from public transportation. Convenient parking lot inside the building, and 1km from 2 nice shopping malls.

Sewraj B. Couples - 23/12/2019 Confirmed reviews ALL
« Excellent »

Good food Good room Cleanliness very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sewraj B., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Family - 21/12/2019 TripAdvisor review
« Hotel is good overall! Thanks »

Hotel is very close to Hbf. It’s very convenient. However, as usual Hbf area is not the best in town. Front desk is good. The receptionists were checked all details, it’s good so. They are doing a good job! They recognised also Pt-Status and provided upgrade. Thanks a lot. House keeping is an area for improvement. In general, house keeping in European hotel is weak.

Business - 21/12/2019 TripAdvisor review
« Great hotel »

We visited Frankfurt for the first time. The hotel is centrally located and very conveniently being a couple of hundred meters from main train station and some great restaurants. We arrived lateish at night and receptionist was very courteous and helpful. Room was comfortable and clean and overall the service was excellent. One problem which I found was that the WiFi was very erratic and unreliable. We discussed with reception who told us that they had some problems and they had sorted it out but problem persisted - quite an issue when you are on business / holiday and you need to be very efficient. On the whole highly recommended

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