Hotel - The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels
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The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels

4.0/5 1,858 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • NGURAH RAI INTERNATIONAL AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Late Check Out
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Massage  (Nearby)
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Nyepi/Silent Day/25 March 2020: Please noted that check-in/check-out will not possible on that day. The airport will be closed. Hotels in Bali will operate with limited activities and minimum lighting. Normal activity will resume at 6 am, 26 March 2020.

Hotel location

Your meetings and events

The hotel has one meeting room totaling 1,033 sq. ft (96 m²) located near the Business Centre and Front Desk which can be split into two meeting rooms. Total capacity: theater style 60 pax; U Shape 36 pax; block table 30 pax.

The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOB & LOUISE 88 m2 2 m 50 30 30 40 40
OLO 96 m2 2 m 75 25 30 42 30
BANJAR 564 m2 5 m 300 55 75 200 150
    • Screen
    • Flipchart
    • Audio and video equipment
    • Videoconferencing
    • Podium
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Blending modern Bali influences with a nautical theme inspired by the mythical Riva Boat, the décor emphasizes the notion of East-meets-West: mixing traditional Bali culture with the French culture of the AccorHotels brand, providing design and comfort.The Junior Suite, Suite and Sea-Front Suites all feature unique Balinese names and reflect distinct aspects of culture and history. This, in addition to the amenities and dedicated service, will ensure a memorable stay.

  • 159 rooms
  • 159 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.3/5 ALL Rating 6,192 reviews

Our guest reviews for
The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,858 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Couples - 17/02/2020 Confirmed reviews ALL
« Stay was good »

The stay at kuta beach heritage hotel was extremely good. The only part need attention is the food . That should have more variety in vegetarian food. Otherwise we enjoyed our stay at hotel .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kumar, Thank you so much for your very kind words – we are all delighted that enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care of, so it is very rewarding to know how much our guests enjoy themselves. Moreover, we appreciate your valuable feedback regarding the vegetarian menu as it helps us identify the areas we can improve the guest experience. We wish to have the pleasure to welcome you back in the near future. Kind Regards, Management

Gilinda B. Families - 16/02/2020 Confirmed reviews ALL
« Excellent Location »

Beautiful hotel, staff were amazing...lolite, friendly and ever-willing to assist. Excellent location, close to the beach, easy access to transport, restaurants, shopping. If there is one thing that could help me out be improved upon, I'd suggest that bathrooms and toilets are attended to more fastidiously... Showers, shower cubicles, toilets bowls, taps and sinks need to be cleaned and scum removed. This was the only area of disappointment during my visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Gilinda Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. However, we will take action to improve some areas which come to your concern. I have shared with department concerned I hope you will allow us the opportunity to serve your future visit and we are looking forward to welcome you back at our hotel in the future. Kind regards, Management

W. Solo - 15/02/2020 Confirmed reviews ALL
« Fair stay »

It took 20-25 mins to check in. Disappointed. Room is ok and late check out is good. Staff don't really understand the benefit of Platinum card.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. First and foremost, we would like to convey our apologies for some services which are not meeting your expectation. All improvements needed have been raised to all departments concern. We will take immediate action to improve the details. We would be very glad to share with them. We do thank for your comments of our hotel as well. And we look forward to welcoming you again on your next visit. Kind Regards, Management

Kuncoro Friends - 14/02/2020 Confirmed reviews ALL
« Superb location »

Room is big enough consider direct the location in front of kuta beach. Clean. Attentive staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kuncoro Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, Management

Lina Couples - 13/02/2020 Confirmed reviews ALL
« Well Located and Nice Pool »

The hotel is on very good location. Accross the beach and we can have a very good view from above (the swimming pool or the bar, you can choose to stay while sunset also)..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Lina Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, Management

Keith Friends - 12/02/2020 Confirmed reviews ALL
« Good stay »

Absolutely fantastic great staff great position good food. The only concerned is I hope they don’t put the price of alcohol up any more

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir/Madam, We were very pleased to read that you had wonderful and great experience with us. Look forward to welcoming you back again soon. Kind regards, Management

H. H. Couples - 10/02/2020 Confirmed reviews ALL
« ok stay »

The location was very nice. Close to restaurants and the beach. Unfortunately, the room has a bad smell from the toilet system. Changed the a better room and was nice for the first day but second day the smell occurred again .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir/Madam h. Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. What you described certainly does not meet the standard we set forth, and I am truly sorry that we did not meet your expectations. Rest assured that we take every guests' feedback on board and focus on improving our level of service. Thank you again for sharing your experiences and we hope to welcoming you back soon. Kind Regards, Management

Sisca S. S. Couples - 10/02/2020 Confirmed reviews ALL

That ga

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Sisca Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, Management

Elicia A. P. Couples - 09/02/2020 Confirmed reviews ALL
« Overpriced »

Although the rooms were great the hotel itself is dated, smells like mould in the lobby, the restaurant upstairs has limited heathy options. They were also renovating in the room next to us at 9pm at night and 8am in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Elin and Mr. P., Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. What you described certainly does not meet the standard we set forth, and we are truly sorry that we did not meet your expectations. I have shared your comments with department concerned to take immediate action to improve it. Thank you for bringing the above to our attention and hope we might be able to welcome you back to The Kuta Beach Heritage Hotel and provide you with a more seamless experience. Kind Regards, Management

09/02/2020 TripAdvisor review
« Misleading »

Arrived walked into foyer and thought it was nice the greeting was lovely all the staff were fantastic couldn't do enough for you. Got up to room beautiful here's were it went down hill paid top dollar to have plunge pool access which was only 50cm deep absolute waste of money as u can't even submerge into it as only ankle deep. Then come bedtime and you just drift of and hear thump bang clang find out the gym is directly above our room and the spa so this was midnight and then from 5.30am on it was so bad the last morning I woke up thinking it was an earthquake breakfast was OK could've been more selection for the non Asian but my wife loved the Danish selection and I was happy as it had omelette station I wouldn't return to this venue again at the prices we were charged tor a kids wadding pool but as for the staff 10 out of 10 thankyou

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Cox Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. We would like to welcome you again in another room type that will be far away from the noise you mentioned. However, we have taken all comments which can assist us to improve the products and service in our hotel. Look forward to welcoming you back again soon. Kind regards, Management

Terry C. Couples - 08/02/2020 Confirmed reviews ALL
« Great location but »

On walking in thought it was quite nice service staff excellent greeting was spot on the room itself very nice until you go to hop in the so called plunge pull that if you tried to plunge in would knock you unconscious as its only able deep and your paying top $ for this then your trying to sleep and you hear all this crashing and banging and find out the gym is right above your room so we were woken up very early and people were in the after midnight so our sleep there wasn't great. My wife loved the Danish selection for breaky and the fact there was a little oven for her to heat them was a home run for her and I'm happy if there's an omelette station which there was. I think that you need to stop advertising plunge pool as its not thanks to all the lovely staff you are what make Bali worth the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C. Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. We would like to welcome you again in another room type that will be far away from the noise you mentioned. However, we have taken all comments which can assist us to improve the products and service in our hotel. Look forward to welcoming you back again soon. Kind regards, Management

X. X. Families - 08/02/2020 Confirmed reviews ALL
« Well located; Nice service; Good Stay; »

I love your location and the breakfast is delicious and suitable for international tourists; The service is pretty good and all staff are extremely hospitable ! Worth the price, we will choose your hotel again once we travel to Bail.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir/Madam X. Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, Management

Medhat M. Couples - 06/02/2020 Confirmed reviews ALL
« Best Hotel in Kuta »

Stayed at the Kuta Heritage and always very happy to keep coming back. At reception we are welcomed by the staff member EKA who always makes us feel very welcome and looks after our every need. All the staff say welcome home as we have returned many times and with really warm welcome it does feel like we have come home. We often eat at the hotel RIVA restaurant and the staff member Surya again always looks after our every need. I had come down with a cold while in Bali and Surya was so helpful and kind making ginger, lemon & honey tea for me at breakfast. I fully recommend all the staff here and the the hotel is clean, well maintained along with being really well located right on the beach in Kuta.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M. We are thrilled to read about the “unbelievable experience” you had at The Kuta Beach Heritage and thank you so much for praising our “incredible staff”. It was wonderful to welcome you and your family o The entire team has such great memories of your trip and everyone sends their regards so then we can welcome you again in the near future. Kind Regards, Management

Michael H. Solo - 06/02/2020 Confirmed reviews ALL
« Well located »

Service was A1 good breakfast and making room available to freshen up before flying out is appreciated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H. We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. We hope your next visit will be as pleasant as the previous one. Kind regards, Management

Robert G. Couples - 05/02/2020 Confirmed reviews ALL
« Super »

Your people make the difference

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G. We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. We hope your next visit will be as pleasant as the previous one. Kind regards, Management

Mr. D. Couples - 05/02/2020 Confirmed reviews ALL
« Good food »

Overall good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D. We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. We hope your next visit will be as pleasant as the previous one. Kind regards, Management

Carole W. Couples - 03/02/2020 Confirmed reviews ALL
« good location »

Hotel was in a good location, staff were very polite and friendly, although some were lacking in communication skills. The room was very tired and in need of updating although reasonably clean. Common areas eg : pool and pool area required maintenance and updating, pool furniture and umbrellas needed to be replaced. Breakfast was average from an Australian perspective as catering was more to other ethnic tastes. This hotel should not be rated as 5 star, We would rate it as 3.5 stars as regular travellers. Would not recommend to Australian travellers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Carole First and foremost, we would like to say thank you for your comment regarding to your memorable stay with us at Kuta Beach Heritage. We were glad to know that you enjoyed your stay. However, we will take action to improve some areas which come to your concern. I have shared with department concerned I hope you will allow us the opportunity to serve your future visit and we are looking forward to welcome you back at our hotel in the future. Kind Regards, Management

Richard T. H. S. Families - 03/02/2020 Confirmed reviews ALL
« Good location but rooms are tired, bath smelly and housekeeping leaves much to be desired. »

Overall room furniture looks tired, towels and toiletries not always replaced, insufficient drinking water offered, shower area smells and housekeeping service could be much better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Richard, First and foremost, we would like to say thank you for your comment regarding to your memorable stay with us at Kuta Beach Heritage. We were glad to know that you enjoyed your stay. However, we will take action to improve some areas which come to your concern. I have shared with department concerned I hope you will allow us the opportunity to serve your future visit and we are looking forward to welcome you back at our hotel in the future. Kind Regards, Management

Mervin S. Friends - 03/02/2020 Confirmed reviews ALL
« Hotel is in a good location »

Hotel was clean. However, housekeeping needs to improve as we have 3 persona staying in the room, they always give us only 2 towels. And had to ask for towels every evening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We would like to thank you for choosing to stay with us during your visit to Bali and for sharing your comments with us. Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. Waiting to welcoming you again in the near future. Kind regards, Management

Danny M. S. T. Solo - 03/02/2020 Confirmed reviews ALL
« Great Hotel »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Danny We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. We hope your next visit will be as pleasant as the previous one. Kind regards, Management

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