The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels 5 stars

Customer review rating 4.3/5 6,237 reviews
The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels
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Hotel extras

  • Located on the beachfront of famous Kuta Beach

  • Prime location with easy access to Mall and Shopping Center

  • Roof top infinity Pool

  • Pamper your kids with fun activities and kids' meals with MyKids package

  • Devour in an exquisite and free flow beverage experience with MyGlass package

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • NGURAH RAI INTERNATIONAL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Massage (Nearby)
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Nyepi/Silent Day/25 March 2020: Please noted that check-in/check-out will not possible on that day. The airport will be closed. Hotels in Bali will operate with limited activities and minimum lighting. Normal activity will resume at 6 am, 26 March 2020.

Hotel location

The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels

Jl Pantai Kuta Br Pande Mas
Kuta Badung Bali indonesia
80361
kuta
indonesia

Tel: +623613007080

Fax: (+62)361/3007060

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NGURAH RAI INTERNATIONAL AIRPORT At 7.8km / 4.85 miles - Shuttle paying

GPS :-8.720583, 115.169792

Your meetings and events

The hotel has one meeting room totaling 1,033 sq. ft (96 m²) located near the Business Centre and Front Desk which can be split into two meeting rooms. Total capacity: theater style 60 pax; U Shape 36 pax; block table 30 pax.

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Audio and video equipment

  • Videoconferencing

  • Podium

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Blending modern Bali influences with a nautical theme inspired by the mythical Riva Boat, the décor emphasizes the notion of East-meets-West: mixing traditional Bali culture with the French culture of the AccorHotels brand, providing design and comfort. The Junior Suite, Suite and Sea-Front Suites all feature unique Balinese names and reflect distinct aspects of culture and history. This, in addition to the amenities and dedicated service, will ensure a memorable stay.

Accessible room

Classic Heritage King

  • Max. number of persons: 3
  • Area: From 36m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

Classic Heritage Twin

  • Max. number of persons: 3
  • Area: From 36m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

Superior Heritage King

  • Max. number of persons: 3
  • Area: From 38m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

Superior Heritage Twin

  • Max. number of persons: 3
  • Area: From 38m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

Deluxe Heritage King

  • Max. number of persons: 3
  • Area: From 39m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

Deluxe Heritage King with Plunge Pool

  • Max. number of persons: 3
  • Area: From 39m²
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

Executive Heritage King

  • Max. number of persons: 3
  • Area: From 56m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

Executive Heritage Twin

  • Max. number of persons: 3
  • Area: From 56m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

Junior Heritage Suite King

  • Max. number of persons: 3
  • Area: From 56m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

Heritage Suite King

  • Max. number of persons: 3
  • Area: From 81m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

WAVES

Type of cuisine: International

Waves restaurant is a venue recalling with sailing deco, a wooden deck and featuring a show kitchen which will serve you the grand breakfast to start your day. Our team will also be ready to actively interact with all guests.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RIVA BAR & RESTAURANT

Type of cuisine: International

Relieve the ambience of a luxury cruise ship while sipping your favourite cocktails. Wine & dine and looking over the bay of Kuta.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SURF POOL BAR

Photo non contractuelle / Strictly non binding

The ideal chill out place for sun lovers, the Surf Pool Bar is located next to swimming pool with Kuta Beach skyline over the top. Enjoy sipping tropical cocktails with famous Kuta sunset view just in front of you.

Our guest reviews for
The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,237 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,867 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Amazing Staff

Customer review rating 4.3/5

Cristiane Families - 25/03/2020 Confirmed reviews ALL

The staff at the hotel were amazing, super helpful

Dear Mr.d., We thank you for your comments and highly positive contribution about our hotel. Our service is to ensure that all of our guest will experience every moment of personalized with us, which you obviously experienced and enjoyed. We wish to have the pleasure to welcome you back in the near future. Kind regards, Management
Customer review rating 4.3/5

Ardi Families - 23/03/2020 Confirmed reviews ALL

Old and rather dirty

Dear Mr.W., We would like to thank you for choosing to stay with us during your visit to Bali and for sharing your comments with us. Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. Waiting to welcoming you again in the near future. Kind regards, Management

Fabulous Location and Hotel

Customer review rating 4.3/5

Diana L. Families - 22/03/2020 Confirmed reviews ALL

We regularly stay here for our Bali holidays. The hotel is located opposite the Kuta Beach, which is fabulous. The rooms are extremely comfortable and the staff are very professional and friendly. They always make us feel special.

Dear Mrs.L., We were very pleased to read that you enjoyed your stay in our property and highly positive contribution about our hotel. Your kind words have been passed to our team. We hope your next visit will be as pleasant as the previous one and we look forward to your welcoming you on your next visit Kind regards, Management

Great location, nice pool n views up top

Customer review rating 4.3/5

Robin Couples - 21/03/2020 Confirmed reviews ALL

Late minute booking, great customer service, added free breakfast, however the bathroom was dirty n aircon not very strong

Dear Mr.K., We would like to thank you for choosing to stay with us during your visit to Bali and for sharing your comments with us. Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. Waiting to welcoming you again in the near future. Kind regards, Management

room very smeely

Customer review rating 4.3/5

Siddharth J. Couples - 20/03/2020 Confirmed reviews ALL

I dint have a good stay at your hotel as the room were very smelly and the air container was also not working. the balcony was all dripping with water all around and dirty. I had thought of using balcony to enjoy the view but all in vein. The rooms has ant in the on the beda and said tables. The mirror on the bathing area was dirty and the room was totally different from what was showed on the website. I chose this hotel because of being managed by Accor hotels but did not think to have such a bas experience.

Dear Mr,J., Thank you for choosing our hotel and share your experience to us. First and foremost, we would like to convey our apologies for some services which are not meeting your expectation. All improvements needed have been raised to all departments concern. We will take immediate action to improve the details. I hope you will allow us the opportunity to serve your future visit and we are looking forward to welcome you back at our hotel in the future. Kind regards, Management

A friendly hotel right on Kuta Beach

Customer review rating 4.3/5

Vic P. Couples - 20/03/2020 Confirmed reviews ALL

This was our first stay in the centre of Kuta and although we found it good to be in this area for shopping we had to cut our stay short due to combination of corona virus concerns and needing to experience more of Bali. The staff at The Kuta Heritage were very understanding and could not do enough for us and we appreciated this enormously. We will come back again to enjoy such wonderfully friendly place when all travel bans are lifted.

Dear Mr.P., Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, Management

Staff are wonderful

Customer review rating 4.3/5

Kevin Families - 19/03/2020 Confirmed reviews ALL

Staff are very helpful, we have stayed numerous times since the hotel opened. Location is great and views from pool and roof top bars are beautiful. Small things have decreased in quality over time, no longer loofer or shaving kit, which I'd expect in international 5 star hotel.

Dear Mr.W.. We would like to thank you for choosing to stay with us during your visit to Bali and for sharing your comments with us. Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. Waiting to welcoming you again in the near future. Kind regards, Management

Fantastic staff

Customer review rating 4.3/5

Shane W. Solo - 18/03/2020 Confirmed reviews ALL

The friendly atmosphere from all the staff and their happy smiles, made everyday a great day in Bali.

Dear Mr.W., We would like to thank you for choosing to stay with us during your visit to Bali and for sharing your comments with us. We glad to know that our staff was very helpful during your stay with us. This can be boosting the spirit of our staff to provide high level of service Once again thank you for your review and we wish to serve you better at our beautiful hotel in the next future. Kind regards, Management

Great location and very kind staff

Customer review rating 4.3/5

Anonymous Families - 17/03/2020 Confirmed reviews ALL

Staff in the hotel are very kind and helpful and the location is very convenient to access the kuta beach and beachwalk shopping mall. However, painting small in the room makes me headache and we couldn't open the window which makes me uncomfortable. Thank you.

Dear Mr.l., Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback I hope you will allow us the opportunity to serve your future visit and we are looking forward to welcome you back at our hotel in the future. Kind regards, Management

Well located very good

Customer review rating 4.3/5

Satyananda N. Couples - 11/03/2020 Confirmed reviews ALL

Very nice staff well behaved. Nice location enjoyed our stay.

Dear Mr.N., We thank you for your comments and highly positive contribution about our hotel. Our service is to ensure that all of our guest will experience every moment of personalized with us, which you obviously experienced and enjoyed. We wish to have the pleasure to welcome you back in the near future. Kind regards Management

Well located and excellent customer service

Customer review rating 4.3/5

Lorelle Couples - 09/03/2020 Confirmed reviews ALL

The stay was very pleasant and customer service was excellent. Hotel is very well located, with short walking distance to Kuta Square and Beachwalk Shopping Mall.

Dear Ms.K., We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. We hope your next visit will be as pleasant as the previous one. Kind regards, Management

Good location in front of the beach

Customer review rating 4.3/5

Galih Couples - 05/03/2020 Confirmed reviews ALL

Friendly staff and good breakfast

Dear Mr.S., We thank you for your comments and highly positive contribution about our hotel. Our service is to ensure that all of our guest will experience every moment of personalized with us, which you obviously experienced and enjoyed. We wish to have the pleasure to welcome you back in the near future. Kind regards, Management

Friendly staff, well located

Customer review rating 4.3/5

Abdalla Friends - 05/03/2020 Confirmed reviews ALL

Comfortable room, the gym was disappointing the cross trainer machine was unserviceable and Some dumbbells missing 8,10 kgs.

Dear Mr.S., We would like to thank you for choosing to stay with us during your visit to Bali and for sharing your comments with us. Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. Waiting to welcoming you again in the near future. Kind regards, Management

Good Stay

Customer review rating 4.3/5

Devdatt Couples - 01/03/2020 Confirmed reviews ALL

It was a good stay. I am still awaiting my security deposit

Dear Mr.P., Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. Waiting to welcoming you again in the near future. Kind regards, Management

Disappointed

Customer review rating 4.3/5

Anonymous Business - 28/02/2020 Confirmed reviews ALL

on the third night staying at the hotel, i found myself in the room with so disturbing noise from rainfalling outside the hotel (room 372). i arrived at the hotel around 22.00 and i'm so exhausted from field trip and really need a rest, but i have to accept a disappointing experience

Dear Mr.Barnard K.L M., Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. Waiting to welcoming you again in the near future. Kind regards, Management

Well Located

Customer review rating 4.3/5

Anonymous Couples - 24/02/2020 Confirmed reviews ALL

We had a enjoyable stay for the first time in Kuta.

Dear Ms. Julie Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. We have taken all comments which can assist us to improve the products and service in our hotel. Once again thank you for your review and we wish to serve you better at our beautiful hotel in the next future. Kind regards, Management

Location is good but rooms are not great.

Customer review rating 4.3/5

Anonymous Couples - 24/02/2020 Confirmed reviews ALL

Location is good but rooms are not great.

Dear Mr. Akshay S., First and foremost, we would like to say thank you for your comment regarding to your memorable stay with us at Kuta Beach Heritage. We were glad to know that you enjoyed your stay. However, we will take action to improve some areas which come to your concern. I have shared with department concerned. I hope you will allow us the opportunity to serve your future visit and we are looking forward to welcome you back at our hotel in the future. Kind Regards, Management

Well located

Customer review rating 4.3/5

David T. Families - 24/02/2020 Confirmed reviews ALL

Friendly and helpfull staffs

Dear Mr. David, We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. We hope your next visit will be as pleasant as the previous one. Kind regards, Management

good room

Customer review rating 4.3/5

Anonymous Couples - 24/02/2020 Confirmed reviews ALL

I like pool room at second floor

Dear Ms. C. We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. We hope your next visit will be as pleasant as the previous one. Kind regards, Management

Good stay

Customer review rating 4.3/5

April Couples - 23/02/2020 Confirmed reviews ALL

Overall is good. Sounds proof in room can be better and the plug for charger a bit less. Nice room and comfy. Staff are friendly and welcoming. I stay during my birthday, when I check-in the staff give me a surprise said will send a cake to my room in my actual birthday date, but I didn’t received the surprise don’t know is it the staff forgot or send to wrong room . Happy to stay in this hotel.

Dear Ms. April, We would like to thank you for choosing to stay with us during your visit to Bali and for sharing your comments with us. After some investigation, our team already set up the birthday cake into your room. However, we will be more careful that this will never happen in the future. Waiting to welcoming you again in the near future to celebrate more joyful moments with you. Kind regards, Management
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