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Sofitel Frankfurt Opera Hotel 5 stars

Customer review rating 4.5/5 2,824 reviews

ALLSAFE approved hotel

Sofitel Frankfurt Opera
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+ 32 Services

Hotel extras

  • An ALLSAFE certified hotel

  • The only Hotel Particulier in the city

  • French-style art gallery in the lobby

  • Sofitel Spa, pool and 24-hour Sofitel Fitness

  • Located at Opera Square

Hotel location

Sofitel Frankfurt Opera

Opernplatz 16
60313 frankfurt am main
germany

Tel: +49692566950

Fax: (+49)69/256695802

Check-in from 15h00

Check out up to 12h00

  • ALTE OPER :  U6 / U7 Alte Oper

  • By plane

    FRANKFURT At 20km / 12.43 miles

  • By train

    FRANKFURT HBF At 1.7km / 1.06 miles

GPS :50.115941, 8.673665

Companies

  • DEUTSCHE BANK 0.5 km / 0.31 mi
  • EUROP. ZENTRALBANK 3.0 km / 1.86 mi
  • JP MORGAN 0.5 km / 0.31 mi
  • UBS 0.03 km / 0.02 mi

Hotel services

RESTAURANT SCHÖNEMANN

Local Frankfurt cuisine meets with french cuisine. The chic interior and mediterranean ambience of opera square reflects the culinary philosophy, enjoying specialities of local ingredients & fine wines.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
  • Business Center
    • Self service business center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 150 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 64 connecting rooms
    • 150 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • Russian
    • Portuguese
    • Turkish
    • Japanese
    • Italian
    • French
    • Polish
    • Dutch
    • Brazilian
    • German
    • Arabic
    • Spanish
    • English
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
    • Laundromat
    • Pressing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • High Speed WiFi Additional charge
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Q-Park Opernplatz Additional charge
    • On site
    • 310 parking spaces
    • Public
    • Electric car recharging units 3,7 kVA
    • Parking opened 24/7
    • Valet parking
Well-being
  • Gym first swimming pool
    • Covered
    • Nearby
  • Sofitel Spa & Fitness
    • On site
    • Massage
    • Sauna room
    • Turkish Steambath Currently unavailable
Boutiques/shopping
  • Bookstore
  • Beauty salon
  • Hairdresser/barber
  • Drugstore/pharmacy
  • Shopping mall
Family
  • Services for children
    • Childrens TV Channels
    • Childrens library
    • Board games available

Your meetings and events

Organize successful conferences or inspiring meetings and enjoy unforgettable experiences: The Sofitel Frankfurt Opera hotel offers all the benefits of a professional conference hotel and can be transformed into a glamourous venue for events on request.The elegant ballroom measuring 3444 sq. ft (320 m²) can accommodate 270 people and can be adapted to meet your event's specific requirements - as can the 3 modular meeting rooms and the exclusive boardroom.Our experienced Magnifique Meetings team personally ensures that your private or professional event at the Sofitel Frankfurt Opera hotel is exactly how you want it to be - from the technology and premium catering to the entertainment.

Room descriptions and layouts

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Soundproof

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

  • Video equipment

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

All spacious rooms and suites are decorated in french style and has free WiFi, air conditioning, TV, desk and Sofitel MyBed, as well as a minibar. Spend relaxing days and nights in a refined ambience.

Our guest reviews for
Sofitel Frankfurt Opera

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,824 reviews

TripAdvisor Rating 4.5/5

572 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Killer location, too bad it is soo noisy

Customer review rating 3.5/5

Katja B. Families - 24/10/2021 Confirmed reviews ALL

Overall it was a good experience. I was surprised on how noisy it was at night... The rooms are brand-new and maybe a little "too" modern - the shower nob is not easy to figure out and we all screamed in the shower, not knowing that the top shower head would turn on - so maybe a little sign would help... also - the toilet door is frosted - the shower door not.... hmmmm Also - when we went swimming - we had a front desk lady bring us to the elevator - we both were in robes and swimming suit - once arrived at the pool we took a shower when we noticed that there are no towels.... so from a worker we learned we have to go to the reception to get one... well - we were dripping wet - thank god we found a lady that just arrived with 2 towels in her hand - she let us have them and went to get new ones - other than that - staff is very nice and friendly - I think its a little on the expensive side - considering what you get...

Dear Katja B., Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Opitz General Manager

Home away from Home

Customer review rating 4.5/5

Brian M. Solo - 24/10/2021 Confirmed reviews ALL

As always the Sofitel brand is synonymous with being the best, and the Sofitel Frankfurt delivers.

Bonjour dear Brian M., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Outstanding stay

Customer review rating 5.0/5

Eed Solo - 21/10/2021 Confirmed reviews ALL

Great stay with superb service. The matre d' who looked after my room service was spot on and excelled (thanks!) Room was my favourite again with the balcony out front. Of note was that they took care of my preferences and notes which had not been my experience at some other Accor Hotels on this trip to Germany. Bravo Frankfurt Opera! Looking forward to staying again.

Bonjour dear Eric D., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Well located but strange designed rooms

Customer review rating 3.5/5

Xxxx Business - 21/10/2021 Confirmed reviews ALL

I chose the hotel because of being 5 star and well located. 5 star was the excellent service and clean rooms. Not so satisfying were: Totally messed up lights in the room. It was so difficult to figure out the 2-gang system. The toilet door also should not be opening inwards as the toilet is so small. But what really botheted was the base/music from the Lily’s bar below on Sunday after 10pm. Really annoying when trying to sleep.

Bonjour dear Mia K., Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Opitz General Manager

Excellent stay

Customer review rating 5.0/5

Sarah N. Couples - 21/10/2021 Confirmed reviews ALL

Everything was just perfect. The room, the view, the staff, and everything!

Bonjour dear Sarah N., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Excellent experiece

Customer review rating 5.0/5

Francisco C. Business - 14/10/2021 Confirmed reviews ALL

Sofitel as always is a wonderful experience. Thomas in the front desk is an excellent professional that makes sure the visit goes smooth and pleasant. I will surely come back.

Bonjour dear Francisco C., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Good service and good location

Customer review rating 4.0/5

Anonymous Business - 10/10/2021 Confirmed reviews ALL

Very friendly team

Bonjour dear Raouf L., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Room was satisfactory but not ideal

Customer review rating 3.5/5

Charles S. Business - 09/10/2021 Confirmed reviews ALL

Room was clean. But no soaps or shampoos that one could use in the bath as they were fixed to the wall In the shower or by the basin. Room was on a low Floor which is not my preference And had a view straight into another building. I will come to Frankfurt 6 times a year for almost a week and hope for a hotel that can meet these needs. On the positive side I was offered an early check in after a transatlantic flight which was appreciated

Bonjour dear Charles S., Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Opitz General Manager

From location, to the outstanding service: always a pleasure to stay at Sofitel

Customer review rating 5.0/5

Diego T. E. Business - 06/10/2021 Confirmed reviews ALL

The experience with Sofitel starts when you book. In this occasion I needed some support on the phone as the options I needed were not accessible online. Everything was solved perfectly and without complication. The result: above and beyond expectations, with a customer focus that is hard to find these days.

Bonjour dear Diego Ignacio Tejada E., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I forward the issuse with the missing points to our Front Office Manager Mr. Braunstein. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Good stay

Customer review rating 4.5/5

Waleed A. Couples - 05/10/2021 Confirmed reviews ALL

Very nice , quite , fancy

Bonjour dear Waleed A., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

All Perfect

Customer review rating 5.0/5

Harald Z. Couples - 28/09/2021 Confirmed reviews ALL

Very friendly staff, very nicely decorated room, very clean, delicious breakfast.... all-in-all a great experience.

Bonjour dear Harald Z., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Excellent location but service can be better

Customer review rating 3.5/5

C K. Families - 25/09/2021 Confirmed reviews ALL

A The hotel is very well appointed and clean. We booked a suite but was quite disappointed as whilst the room was very big, there was hardly any furniture in it and what is there feels very basic a bit to the standard of the price and calling it a “suite”. We ate dinner and breakfast at the restaurant. Whilst dinner service was very good, the breakfast service was quite bad. It was busy and so no one came to ask us whether we wanted coffee or tea. Further no one explained that in addition to the small buffet but there is a cooked breakfast dish to be ordered. In fact when we saw others have a cooked dish, we asked the waitress whether there is a cooked main course and she didn’t say yes but instead queried us to say then do we want a menu which made it sound like it was either choosing a buffet or order from the menu in addition. As we said we didn’t need the menu. Then we found out afterwards and got charged a quite expensive breakfast. The waitress should have told us in the first place that the breakfast has a cooked dish, given us a menu at the beginning and asked what we wanted to order. We also called from the room to ask for an adaptor but no one brought it up. In the end we can to go down to the concierge to get one.. Otherwise, the staff are generally efficient and polite.

Bonjour dear Charmaine K., Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Opitz General Manager

Delivering everything you expect from Sofitel

Customer review rating 4.5/5

Agentletraveller Solo - 18/09/2021 Confirmed reviews ALL

Relaxing, stylish joy. A chance to unwind and yet have the perfect base for exploring or working. Sofitel at its best.

Dear Kevin W., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Nice hotel, service not adequate for the price

Customer review rating 3.0/5

Anonymous Business - 17/09/2021 Confirmed reviews ALL

Excellent location, nice ambiance, service not up to par for the price. Reception staff couldn't see that I checked in online (incl. credit card authorization), wanted me to handwrite everything again. Credit card had to be presented again even though already pre-authorized. No "nice touches" in the room, no turn down service. Room also not as presented on the web page. All in all nice hotel in a cool location, but service more like in the €150 category.

Bonjour dear Wolfgang P., Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Opitz General Manager

Was this a 5 star hotel ?

TripAdvisor rating 2.0/5

frankvandenbogaert 08/09/2021 TripAdvisor review

This stay was booked by phone through Accor service in order to obtain one Suite Night Upgrade. Thats where the positive side stops.The reception was inexistant,below all standards of Sofitel. I asked for a quite room and received a room streetside with a lot of noise of traffic. We booked through service Accor a table,,big was our surprise to hear that the restaurant was closed.The room was not ready when we arrived largely after 15h00. At breakfast we wherz asked to sign for a 2nd person to have breakfast,allthough it was included in the price,and so on..incredible experience,in a lot of cases you are better received in a Ibis or Mercure! I would really not recommend to no one to stay here.

Customer review rating 2.0/5

Anonymous Families - 07/09/2021 Confirmed reviews ALL

The reception tell me the breakfast is included, but when I check out , the reception tell me it neet to pay ! I pay it , because I don’t have time for talking..

Bonjour dear Abdulaziz A., thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Opitz General Manager

A lovely surprise

TripAdvisor rating 4.0/5

aliabedi2021 18/08/2021 TripAdvisor review

Great location with fantastic service and a quality room. There were only a couple of minor shortcomings relating to the mattress and the toilet in the room. Also, the breakfast buffet was very limited but I have assumed that this was due to Covid.

Bonjour dear aliabedi2021, First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed. It is always a pleasure to receive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future. Sincerely, Steffen Opitz General Manager

Most devastating stay I ever had in a five star hotel..

TripAdvisor rating 1.0/5

newyorksoho363 13/08/2020 TripAdvisor review

I can just warn anyone: Don’t book yourself in this narcissistic environment.. Accor group is well known for its narcissistic, french attitude.They let it out on their own guests! I checked in as a single, female guest. The perfect victim to play me and they did, in all kind of ways. The entire stay, they tried to drive me nuts, tried to give me a hard time.They made me wait for everything. I had to wait an whole hour to get a ridiculous bottle of water to my room after I already had an intense work out at the gym and while the room temp was 35 degrees inside! No AC! I barely couldn’t breathe.. I was totally dehydrated but they really didn’t care..Instead they made everything even more worse.. It started with the super old hairdryer. It didn’t even include a cooling mode to dry my bleached hair. The temp was so hot, it even broke some of my my hair! I was shocked. I called the front desk and complained about it. The whole drama began.They didn’t show any empathy and just put me on a never ending stand by mode just for having a normal working hair dryer. After three hours, they told me someone is on the way to a drugstore to buy a new one after I sarcastically told them it’s possible to buy modern hairdryers with cool modes for only 9.99 €.. You can’t imagine what happened after those 20 min. The GM called me and told me that he’s actually not planning to get any new hairdryer. Excuse me.?..Instead he will ask a hairsalon near by to borrow one.. (!) and in an even blaming tone he told me, normally, if a guest has those kind of special requests they are happy to provide it but of course will charge for it..! Wait a mom.. So, I got told that someone is already organizing another hairdryer. After 20 mins it turned out that they actually lied to me, and even if my hair got damaged from their own middle aged hairdryer, Im now the one who gets blamed?? But sure, why apologizing, right? Play it as Trump and instead make her even pay for it ;) It was traumatizing how poorly they treated me..To have to wait hours in a sauna (my paid room) not knowing how long this will go on..That frustrating argument w the GM..and tha, he switched again and decided that he will now send someone to buy a new one. What a sick power game..? Another 20 min of waiting.. And guess what..The new hairdryer came surprisingly without a cooling mode.. Btw. After all those crazy making bs, they decided to kick me out w the police, simply because they couldn’t handle my justified criticism..

French touch

TripAdvisor rating 5.0/5

kamals477 Business - 31/01/2020 TripAdvisor review

Friendly staff and always available for your help at any time, giving you all the recommendation needed. luxurious hotel in a quite area and in the middle of the city with an electric car parking spot. just sleep in the bed and let me know if you want to go working on the next day or prefer laying down. simply French touch in a luxurious way

Dear Kamals477, We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

Great Support & location

TripAdvisor rating 4.0/5

susanyap2020 Family - 01/01/2020 TripAdvisor review

First of all I would like to thank the team in Sofitel for their support to me & the family. My daughter had very high fever and was sick during our entire stay in Frankfurt, what a time to spend our holidays! The hotel was supportive to us. We would love to recommend to anyone that are travelling there to choose this hotel. Location was great too but only unfortunate for us that we did not see the best of it as the whether was not great, where I have a sick child and a father in-law that has walking problems which the hotel supported us with a wheel chair available at all times for him. Very considerate and appreciated. Thank you.

Dear Mrs.SusanYap2020, We are honored to have served your entire family during your stay in Frankfurt. Thank you very much for your heartwarming comments. We are pleased to read that you were moved by our concern and care for your daughter when she got sick. We are truly relieved to hear that she has fully recovered and that she was still able to enjoy the rest of her vacation. Thank you for your kind words about our team. We will share your feedback and it will definitely make them feel empowered. Your satisfaction is the best reward for our employees, who work hard day after day to provide you with impeccable service. We hope to welcome you back soon. Best Regards, Yasmine Hidalgo-Giovannoli Guest Relations Manager Sofitel Frankfurt Opera

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