Novotel Ahmedabad Hotel 5 stars

Always enjoy my stay.

Firstly No water bottles were placed in the room when I checked in. Next, At the restaurant, upon requesting for a hot chocolate, " it's over" is the response I got. when I requested for café latte with no froth, I was served cappuccino loaded with froth. when I repeated what I ordered for, the cup was taken away, froth removed with the spoon and served the same coffee again along with the spoon in the cup. On 3rd March, there was no soap in the soap dispenser at the restroom in lobby...despite multiple requests it took your staff 30 minutes to refill. Absolutely pathetic. lastly, I were to check out at 2.45 am on 4thmarch and I intimated the restaurant for an early breakfast ( orange juice and egg white omlette) a day prior. I was assured it would be ready. unfortunately I was served only a glass of orange juice. I had to wait for 20 minutes for an omlette and eventually I left without having it as it never showed up.this was at 2.45 am when there were no other guests in the restaurant!! This was my last stay at such a poorly managed hotel. waste of time and money.

Great team Sandeep and Mansi at FO , tea by Kisan at the restaurant , chef Jamal Suggestions : add to Gujarati dishes to the BF buffet and improve the quality of South Indian dishes viz Upma and idlis

Good meal, courteous staff, beautiful amenties

It was a decent stay. The room wasn't really ready in spite keeping hotel informed when am I expected to come. The food was decent. The restaurant staff friendly. The check out processs was a disappointment and definitely needs working. Took a good 20 odd minutes as the staff, who was the senior most, couldn't figure how to make a payment with cash & points.

Had ordered a lamb steak, well done. Received a raw one. Liked the room upgraded one.

Very very slow service for food Ale carte. Sometimes 45-60 mins for two main dishes.

It pains me to point out the fact that the staff at Novotel Ahmedabad is the most incompetent.I have ever encountered anywhere.Just to briefly put it: 1.) The entire stay at NOVOTEL AHMEDABAD was pathetic,It is for the first time that i repented staying at ACCOR hotels.The staff at the front office to the room attendant lacked basic etiquettes and hospitality.I had prepaid my stay by opting for Holiday Saver package from the website which was for Rs 33260/- for three nights including one way airport transfer,15% on F&B and 2 pcs of laundary (on cumulative basis).I had deposited in advance Rs 34000/- in the account provided through an email recieved by me from the Hotel reservation staff.But when i was checking out i was handed over a bill of the services availed by me during my stay,to my surprise this amount was too high than what i had spent and i enquired about it at the front office.I was told that it includes the charges of the laundary and the room charges which were not as per quoted in the package.I showed him the letter of confirmation and details of the package to which after some glitches the front office staff agreed and said that the same was not updated on their records hence they had included the same but i still told them that the rate per night is different to the one in the package to which the staff duty manager Ashish said that he cannot do anything and the system is quoting this rate probably because it has not been updated.I Mean how can you take the booking at one rate and then later charge a different rate altogether is a point of concern which I have never experienced anywhere other than this hotel.Me inspite of telling him that I have a flight to catch and to hurry up the same,Ashish showed his incapability in the same.Such managers should not be posted at front office who lack basic etiquette and way to speak to a guest. 2.) The front office staff seemed completely lost towards handling the guests.I had my reservations under Holiday Saver offer on the Accor member website for which I had prepaid the amount of Rs.34000/- which was excess to the required Rs.33260/-.At the time of check out I was asked to pay the amount I was conveniently asked to apply for the liquor license on the next day when it could have been done then and there. 3.) Inspite of my telling them that I shall be away for my engagements during the day they made No effort to guide me regarding the same and waited for a dressing down before issuing a simple letter which was a two minute job. 4.) Novotel Ahmedabad would be the first premiere hotel where the washrooms in the lobby area are found unfit for use due to lack of cleaning.The cleaning was seen being done in the afternoon at the check out/intime. 5.) The staff seemed totally untrained to the extent that they jump out of lifts even before the guests. Though the infrastructure and food was good as expected but the HR teams at all levels from bottom to top are either unskilled or incompetent. Hope this would help you reform your team for a better guest experience.Else your hotel at Ahmedabad would go down on its own sooner than later.

The room we checked into (a Studio suite) was not comfortable, as the air-conditioning was not cooling (temp will not go below 23 degrees), for me comfortable sleeping temp is 20-to 21 degrees ! Plus No napkins in the bathroom surprised me (absolutely 0 napkins). On complaining about it next day, they gave us change of room (and maybe an upgrade), which was acceptable and comfortable. Staff was polite and helpful. Mr. Ashish the Manager was understanding and kind.

Not much room amenities and nothing for kids. Breakfast not up to the mark.

Miss Moumita from the Front Office has to keep up with the expectations of customer. Needs training on handling multiple customer requests. The pillows in the room was dirty and was not changed with clear evidence of dirt, and hair on the pillow.

I have booked room for a stay due do a business purposes the hotel is well located and the rooms are very clean and comfortable firstly i have to stay for two days but due some situations i have to stay more days in the hotel and i have bookings with the primer suits so I continued with it but the rates we’re given to me i have not satisfied with it because for first two days it would be INR 13000 PLUS 18%GST but for my remaining 7 days stay it would be INR 14000 PLUS 18%GST so for that i am very disappointed with the hotel staff because i told the staff for the twice times that i have to stay for long and i also understand that every time The rate were not same because some time it will be on high occupancy but i am all ready said that i have to stay for long period so as your valuable guests i can expect the good deal from your side but at the end i have to pay the tariff amount which is provided by your hotel staff

Services with your staff to be time punchuality and responsive , Mostly food serviced quantity for a individual is more kindly give a thought on this issue. As we throw in used food to dustbin.

Location could have been better if it was around river front. Food was great, very good and helpful staff. Rooms were bit smaller when compared with other hotels of same category.

Nice people. Good hospitality. Only thing is add toothpaste kit in the washrooms. Lot of people nowadays don't carry it