Mercure Rio de Janeiro Barra da Tijuca

Information message

Mercure Rio de Janeiro Barra da Tijuca 4 stars

Customer review rating (ALL Rating) 4.1/5 1,131 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Enjoy Mercure services, a hotel with sauna and gym for your enjoyment

  • Mercure Rio de Janeiro Barra da Tijuca is a pet-friendly hotel, for fees

  • Mercure sleeps 2 children up to 11 in their parent's bedroom free of charge

  • 3-minute drive to Polo Gastronômico Av. Olegário Maciel

  • 20-minute drive to Reserva Beach

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Rio de Janeiro Barra da Tijuca

Avenida do Pepê, 56, Barra da Tijuca
22620170 RIO DE JANEIRO
Brazil

Telephone +55 21 2153-1200

Fax +55 21 2153-1201

Contact email

  • By plane

    ANT CARLOS JBIM At 39km / 24.23 miles

  • By plane

    SANTOS DUMONT At 26km / 16.16 miles

GPS:-23.013582, -43.298118

Companies

  • 4BTS 6 km / 3.73 mi
  • ALCATEL 3 km / 1.86 mi
  • BHP BILITON 6 km / 3.73 mi
  • BP 9 km / 5.59 mi
  • BRASIL BROKERS 18 km / 11.18 mi
  • ERICSSON 12 km / 7.46 mi
  • GRUPO AGUIA 6 km / 3.73 mi
  • HUAWEI DO BRASIL 4 km / 2.49 mi
  • KRAFT FOODS 6 km / 3.73 mi
  • MICHELIN 3 km / 1.86 mi
  • REXAM 10 km / 6.21 mi
  • SHELL 6 km / 3.73 mi
  • TIM 6 km / 3.73 mi
  • VALE 11 km / 6.84 mi
  • VOLKSWAGEN 6 km / 3.73 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

SAMBA

International restaurant and grill. Its most famous dishes offer a fine introduction to Brazilian cuisine.

Your meetings and events

5 meeting rooms with capacity for 10 to 20 people 4 meeting rooms with capacity for over 100 people. Meeting room with capacity for over 350 people.

Room descriptions and layouts

12 

meeting rooms

From 1 to 350 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Room with side views, 258 sq. ft. (24 m²), double bed or twin beds, bathroom, foldaway mirror, hair dryer, safe, TV, air conditioning, minibar and telephone. Room with sea views, 258 sq. ft. (24 m²), double bed or twin beds, bathroom, foldaway mirror, hairdryer, safe, TV, air conditioning, minibar, telephone and Nespresso coffee machine.

Our guest reviews

Our guest reviews for
Mercure Rio de Janeiro Barra da Tijuca

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,131 reviews

Well located, comfortable

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Amazing!

Dear Fabiane, We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Barra da Tijuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotels

Nice & Clean

Customer review rating 5.0/5

Sam Solo - Confirmed reviews ALL

Nice and friendly staff, excellent location, clean and comfortable room

Dear Samir J., We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Barra da Tijuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Barra da Tuijuca Hotel Team

Much improvement needed

Customer review rating 2.0/5

Maria R. Couples - Confirmed reviews ALL

Long queues at check in. had booked a sea view room but received a corner room on first floor with partial sea view, not what I expected. Room itself good. Check out again took longer than expected. Saw a cockroach in the hallway, near the elevator. Breakfast OK but some of the pastries on offer were not fresh (dry and hard). Would not book this hotel again.

Sra. Maria, boa tarde! Agradecemos sua avaliação. Seu feedback é muito importante para que possamos melhorar a qualidade de nossos serviços e oferecer experiências memoráveis aos nossos clientes. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Estamos trabalhando diariamente e criando novas estratégias para melhorar estas percepções. Mais uma vez, agradecemos os seus comentários e esperamos que aceite nossas sinceras desculpas. Equipe Mercure Barra da Tijuca

Horrible facilities

Customer review rating 2.0/5

Andres Business - Confirmed reviews ALL

The room is very small, the bed is very hard, and the amenities for the room insufficient

Dear Arturo, Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Barra da Tijuca. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Mercure RJ Barra da Tijuca.

Great hospitality and nice location.

Customer review rating 5.0/5

Cristian B. Couples - Confirmed reviews ALL

I would like to express my special thanks to Diego (front desk), Néia (maid) and Kevin (reservation), because they positively transformed mine and my wife's stay, with great care, service and problem solving (Accor website was not working well). Thank you for everyone's commitment.

Dear Cristian B., We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Barra da Tijuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure RJ Barra da Tijuca.

Good location and polite staffs

Customer review rating 5.0/5

Renata A. Solo - Confirmed reviews ALL

My first impression of the hotel was quite good. The staffs were polite, the location was excellent and the breakfast was very good. The room was also good however inside the shower room there were some small flies and mould.

Dear Renata, We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Barra da Tijuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will share your comments with our governance team to structure improvements! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure RJ Barra da TIjuca

Good stay

Customer review rating 4.0/5

Dgs Couples - Confirmed reviews ALL

Well located hotel. Reception always a bit busy, with a few staff under training, but everything was done in a timely manner. Offers towels to guests. Good breakfast, with no control on guests entering and leaving, wide assortment of bread, fruits and juices Nice smelling and newish suite. Soft bed with great sheets. Details: window had water stains, tiny damage to bathroom floor, carbonated water was old and not really carbonated, rusted thrash bin.

Dear Davidson Galhano S., We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Barra da Tijuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will share your feedback with our restaurant team to structure improvements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure RJ Barra da Tijuca.

Very good location and Friendly Staff but restaurant needs urgent improvements and room needs renovation

Customer review rating 4.0/5

Eduardo C. Couples - Confirmed reviews ALL

I stayed at Mercure Barra da Tijuca for almost 20 days in December/2021. The hotel is located right in front of the beach, but we always walked ~15min to the right as the water had better conditions (cleanness). The Hotel is also closer to the Jardim Oceanico subway station (~EUR 2.50 using Uber). Our room had a beautiful view but the floor needs renovation. We had breakfast everyday and sometimes we found the scrambled eggs were cold and the french bread was not fresh. We also had dinner twice and we had to wait for 45min to have our meal served. It was OK (acceptable) but I found the waiting time too long and it was not late or crowded at that moment.

Dear Eduardo C., Thank you for taking the time to write to us about your stay at our hotel. We regret that the service provided has not lived up to your expectations, so please accept our sincere apologies. Mercure hotels always want to provide the best quality of service during your stays, so your opinion is essential for us. We will share your comments with our restaurant team to structure the improvements! Once again, we appreciate your comments and look forward to hearing from you soon. Regards, Mercure Barra da Tijuca Team

well located

Customer review rating 5.0/5

Saulo Business - Confirmed reviews ALL

awesome service, safety and clean

Dear Saulo, We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Barra da Tijuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Equipe Mercure Barra da Tijuca

Good stay.

Customer review rating 5.0/5

Beatriz M. Couples - Confirmed reviews ALL

This place is excellent and have a perfect localization. There are a several restaurants, beautiful beaches and good places around there.

Dear Lucas Sena Brenand M., We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Barra da Tijuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Equipe Mercure Barra da Tijuca

Check in problems

Customer review rating 2.0/5

Thiago Couples - Confirmed reviews ALL

When I arrived at the hotel they informed me that the room I HAD BOOKED was no longer available... this after having spent hours traveling.... I was offered a ridiculous discount for a lower room... A discount that actually must be the real value of the other room... I declined the offer and then they gave me access to the room I had booked... I didn't like starting my vacation like this

Dear Thiago, Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Barra da Tijuca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Team Equipe Mercure Barra da Tijuca

Well located

Customer review rating 4.0/5

P Couples - Confirmed reviews ALL

Everything went well except for the eggs (cold every morning)

Dear Pierre, Thank you for the great review of our hotel! We are glad you enjoyed your stay and look forward to your return soon. Feel welcome! Best regards, Carolina Bugarim Mercure RJ Barra da Tijuca

Our most recent 20 reviews

Our other establishments nearby