Novotel Rio de Janeiro Barra da Tijuca

Novotel Rio de Janeiro Barra da Tijuca 4 stars

Customer review rating (ALL Rating) 4.3/5 2,091 reviews

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Hotel extras

  • Two children aged 12 or under can stay for free

  • Make the most of free WiFi throughout the hotel!

  • Hold corporate events in our rooms for up to 300 people

  • Kick back and relax by the gym and the outdoor swimming pool

  • 32 minutes by car to the Yellow Line

ALLSAFE approved hotel

Hotel location

Novotel Rio de Janeiro Barra da Tijuca

Av Lucio Costa 5210, Barra Da Tijuca
22630012 RIO DE JANEIRO
Brazil

GPS:-23.009833, -43.350742

Telephone +55 21 3504-3000

Fax +55 21 3504-3001

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

365

In the 365° Restaurant, you can enjoy our menu 24 hours a day, served in all areas of the hotel. Enjoy the freedom to eat however and whenever you want.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by using the Novotel network. Our years of experience have given us in-depth knowledge of event organization. We have modular rooms that can be adapted to your event's needs.

Room descriptions and layouts

13 

meeting rooms

From 1 to 500 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Spacious and contemporary in design, the Novotel room is truly a place for living and can be adapted to suit all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,091 reviews

TripAdvisor Rating  4.0/5  967 reviews

High fall in the service and the quality of services provided (cordiality)

Customer review rating 2.0/5

L Business - Confirmed reviews ALL

I felt a drop in service and the quality of services provided. So much for maintaining the room (it had a lot of flies and a musty smell). Another point is that I complained about the approach of the receptionist at night! I requested the revalidation of my card, and the attendant asked me if I had paid for the accommodation, in addition to stating very directly that my contract would not entitle me to receive the rewards. However, the other receptionist (Vinicius) that I made my complaint, promptly attended to me and as well tried to repair the inconvenience.

Dear Leila Maria, Thank you for taking the time to tell us about your experience at the Novotel Barra da Tijuca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will give the compliment to Vinicius. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leonardo Costa Quality Supervisor

Well below Novotel`s standards

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Noisy place and poor service.

Dear Mr. Vieira. Thank you for taking the time to share your feedback. While I wish you had a better experience with the room service, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Leonardo Costa

perfectly located in Rio with great support staff

Customer review rating 5.0/5

L. Families - Confirmed reviews ALL

Perfectly Located in Rio with great staff to assist you. Full service restaurant Definitely a place to return

Dear Mr. L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leonardo Costa Quality Supervisor

Very Good Hotel and Staff

Customer review rating 5.0/5

Francisco R. Solo - Confirmed reviews ALL

Was a great surprise, definitely I will be back!

Dear Mr. Francisco, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leonardo Costa Quality Supervisor

Checking and Checkout recurrent bad experience

Customer review rating 3.0/5

Igor L. Business - Confirmed reviews ALL

I'm always have good experience at Accor Hotels , but at Novotel Barra is recurrent a non standard checking and checkout experience Seens like they are not part of Accor group

Dear Igor L., Thank you for taking the time to tell us about your experience at the Novotel Rio de Janeiro Barra da Tijuca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures about the check in e check out process to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leonardo Costa

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Other web-users rate our hotel

  • 519 reviews 9.3/10 Location
  • 716 reviews 6/10 Room
  • 1,052 reviews 7.2/10 Service
  • 23 reviews 6.5/10 WiFi
  • 518 reviews 7.9/10 Breakfast
  • 371 reviews 5.4/10 Cleanliness
  • 259 reviews 4.3/10 Comfort
  • 49 reviews 2.1/10 Wellness Area

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