WIFI/Internet Access- A rooftop bar, 115 meters high, with an exceptional view of Paris
- In the heart of bustling Montparnasse & a few steps from the train station
- In the Gaîté Workshops: Shopping (105 shops) & Europe's largest Food Hall
- A new daylit conference centre with an exceptional ballroom
- Direct access to Roissy CDG airport with Air France shuttles
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby
Services and practical information
Paying-
Online check-in
Online check-in: Your arrival will be carefully prepared by our team
Fast check-out: Simply return your key -
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
-
Parking
- Public indoor parking (Paying)
- Bus/coach parking area
-
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
- Pets allowed
- Babysitting on request
- 100% non-smoking hotel
-
Air conditioned
- Air conditioning
- Automatic air control
- Air conditionning with individual remote
- Air Conditioning
-
Languages spoken at the hotel
- Chinese Mandarin
- English
- French
- Reception open 24 hours a day
-
Early check-in/Late check-out
- EARLY CHECK IN FROM 9AM (Paying)
- LATE CHECK-OUT UP TO 4PM (Paying)
- Electric car recharging units
- Dry cleaning / Ironing
- Porter
- Concierge
Hotel location
19 Rue Du Commandant Rene
Mouchotte
75014
paris
france
- MONTPARNASSE-BIENVENUE : 92, 94, 96, MONTPARNASSE
- GAITE : 13, GAITE
- MONTPARNASSE-BIENVENUE : 4, 6, 12 et 13, MONTPARNASSE
- CHARLES DE GAULLE At 29km / 18.02 miles
- PARIS ORLY At 14km / 8.7 miles
- PARIS ORLY At 14km / 8.7 miles
- ISSY At 4.5km / 2.8 miles
- PORTE DE VANVES At 2.8km / 1.74 miles
- GARE MONTPARNASSE At 0.1km / 0.06 miles
- MONTPARNASSE At 0.1km / 0.06 miles
GPS : 48.842997, 2.319167
Companies and event centres nearby
Company
Congress centre
Exhibition and convention centre
Exhibition centre
Your meetings and events
Pullman introduces a new approach in the organization of high-end meetings, conventions, seminars and incentives.Work can continue in the Connectivity Lounge powered by Microsoft®. And Wi-Fi is available for free throughout the hotel.
| Room name | Surface area | Height | Theatre style | U-shaped Room | Board-room | Classroom style | Banquet |
|---|---|---|---|---|---|---|---|
| Salle 12 | 32 m2 | 2 m | 0 | 12 | 25 | 12 | 0 |
| Salle 17 | 32 m2 | 2 m | 25 | 12 | 25 | 12 | 0 |
| Salle 2 | 32 m2 | 2 m | 0 | 12 | 25 | 12 | 0 |
| Salle 8 | 32 m2 | 2 m | 0 | 12 | 25 | 12 | 0 |
| Salle 7 | 35 m2 | 2 m | 0 | 12 | 25 | 12 | 0 |
| Salle 13 | 40 m2 | 2 m | 0 | 16 | 30 | 16 | 40 |
| Salle 9 | 40 m2 | 2 m | 25 | 0 | 25 | 0 | 0 |
| Salle 1 | 45 m2 | 2 m | 0 | 18 | 35 | 18 | 0 |
| Salle 15 | 53 m2 | 2 m | 0 | 20 | 50 | 22 | 40 |
| Salle 16 | 53 m2 | 2 m | 0 | 20 | 50 | 22 | 40 |
| Banqueting 0 | 55 m2 | 3 m | 0 | 16 | 20 | 18 | 48 |
| Banqueting 4 | 55 m2 | 3 m | 0 | 16 | 20 | 18 | 48 |
| Salle 5 | 56 m2 | 2 m | 0 | 20 | 50 | 22 | 40 |
| Salle 6 | 59 m2 | 2 m | 0 | 20 | 50 | 22 | 40 |
| Salle 10 | 66 m2 | 2 m | 0 | 22 | 54 | 24 | 40 |
| Banqueting 2 | 67 m2 | 3 m | 42 | 16 | 20 | 18 | 48 |
| Banqueting 3 | 68 m2 | 3 m | 0 | 16 | 20 | 18 | 48 |
| Salle 11 | 68 m2 | 2 m | 0 | 22 | 54 | 24 | 40 |
| Banqueting 1 | 70 m2 | 3 m | 0 | 16 | 20 | 18 | 48 |
| Boardroom | 97 m2 | 2 m | 0 | 26 | 70 | 32 | 50 |
| Ballroom 2 | 107 m2 | 7 m | 0 | 0 | 108 | 40 | 96 |
| Banqueting 0-1 | 121 m2 | 3 m | 0 | 0 | 110 | 32 | 96 |
| Banqueting 1-2 | 134 m2 | 3 m | 0 | 0 | 110 | 32 | 96 |
| Banqueting 2-3 | 135 m2 | 3 m | 0 | 0 | 110 | 32 | 96 |
| Foyer Banqueting | 150 m2 | 3 m | 0 | 0 | 120 | 0 | 0 |
| Ballroom 4 | 171 m2 | 7 m | 0 | 0 | 160 | 64 | 144 |
| Banqueting 0-1-2 | 189 m2 | 3 m | 0 | 0 | 170 | 48 | 144 |
| Banqueting 1-2-3 | 202 m2 | 3 m | 0 | 0 | 170 | 48 | 144 |
| Banqueting 2-3-4 | 206 m2 | 3 m | 0 | 0 | 170 | 0 | 144 |
| Ballroom 3 | 216 m2 | 7 m | 0 | 0 | 200 | 96 | 192 |
| Ballroom 1 | 248 m2 | 7 m | 0 | 0 | 220 | 96 | 192 |
| Banqueting 0-1-2-3 | 257 m2 | 3 m | 0 | 0 | 220 | 0 | 192 |
| Banqueting 1-2-3-4 | 273 m2 | 3 m | 0 | 0 | 220 | 0 | 192 |
| Ballroom 2-3 | 322 m2 | 7 m | 310 | 0 | 310 | 160 | 288 |
| Banqueting 0-1-2-3-4 | 327 m2 | 3 m | 0 | 0 | 276 | 0 | 240 |
| Ballroom 1-2 | 335 m2 | 7 m | 315 | 0 | 320 | 175 | 300 |
| Ballroom 3-4 | 386 m2 | 7 m | 374 | 0 | 374 | 192 | 324 |
| Foyer ballroom | 450 m2 | 3 m | 0 | 0 | 370 | 0 | 0 |
| Salles et foyer banqueting | 477 m2 | 3 m | 0 | 0 | 390 | 0 | 336 |
| Ballroom 2-3-4 | 493 m2 | 7 m | 473 | 0 | 473 | 240 | 432 |
| Ballroom 1-2-3 | 550 m2 | 7 m | 529 | 0 | 530 | 256 | 480 |
| Ballroom | 742 m2 | 7 m | 0 | 0 | 726 | 336 | 624 |
| Terrasse | 800 m2 | 0 m | 0 | 0 | 0 | 0 | 0 |
Our rooms
Located from the 8th to the 32nd floor with stunning views of Paris, contemporary décor, 5-star bedding and 24-hour room service
SUPERIOR ROOM, 1 Queen-sized bed
Room renovated in 2019, between 22 and 30m2, 236 to 323 ft2, free Wi-Fi, office space, bathroom with bathtub, courtesy fridge, Dammann tea, Illy café, safe, hospitality products
SUPERIOR ROOM, 2 single beds
Room renovated in 2019, 25 m2 (269 ft2), free WiFi, office space, bathroom with tub, courtesy fridge, Dammann tea, Illy coffee, safety deposit box, amenity kit
EXECUTIVE SUPERIOR ROOM, 1 Queen-sized bed
Large room renovated in 2020, 30 m² (323 sq. ft.), free Wi-Fi, office space, bathroom with tub, courtesy fridge, Dammann tea, Illy coffee, safe, hospitality products
DELUXE ROOM, 1 Queen-sized bed, view of Paris
Fully renovated room in 2019, amazing view over Paris, between 22 and 28 m2 (236-301 ft2), WiFi, office area, walk-in shower, courtesy fridge, Dammann tea, Illy machine, safety deposit box, amenity kit
DELUXE ROOM, 2 single beds, view of Paris
Room completely renovated in 2020, stunning views of Paris, 25 m² (269 sq. ft.), free Wi-Fi, office space, walk-in shower, courtesy fridge, Dammann tea, Illy espresso machine, safe, hospitality products
EXECUTIVE DELUXE ROOM, 1 King-sized bed, view of Paris
Big room, fully renovated in 2019, amazing Paris view, 30 m2 (323 ft2), free WiFi, office area, walk-in shower, courtesy fridge, Dammann tea, Illy espresso machine, safety deposit box, amenity kit
DELUXE EXECUTIVE ROOM, 2 single beds, view of Paris
Large room fully renovated in 2020, stunning views of Paris, 30 m² (323 sq. ft.), Free Wi-Fi, office space, walk-in shower, courtesy fridge, Dammann tea, Illy espresso machine, safe, hospitality products
DELUXE FAMILY ROOM, 2 Queen-sized beds, view of Paris
Fully renovated room in 2019, breathtaking Paris view, 30 m2 (323 ft2), free WiFi, office space, walk-in shower, courtesy fridge, Dammann tea, Illy espresso machine, safety deposit box, amenity kit
SUPERIOR SUITE, 1 Queen-sized bed and 1 sofa
Fully renovated suite in 2020, 58 m² (624 sq. ft.), free Wi-Fi, office space, 2 bathrooms, walk-in shower and tub, courtesy fridge, Dammann tea, Illy espresso machine, safe, hospitality products
DELUXE SUITE, 1 king size bed and 1 sofa, view of Paris
Suite fully renovated in 2019, amazing view of Paris, 58 m2 (624 ft2), WiFi, office area, 2 bathrooms, walk-in shower/tub, courtesy fridge, Dammann tea, Illy machine, safety deposit box, amenity kit
APARTMENT, 1 King-sized bed and 1 sofa, living room, view of Paris
Fully renovated apartment in 2019, Paris view, 49 to 58 m2 (527-624 ft2), WiFi, office area, walk-in shower, kitchenette, courtesy fridge, Dammann tea, Illy machine, safety deposit box, amenity kit
CLASSIC ROOM, 1 Queen-sized bed
Renovated room in 2019, between 22 and 29 m2 (236 and 312 ft2), free WiFi, office space, bathroom with tub, courtesy fridge, Dammann tea, Illy coffee, safety deposit box, amenity kit
Classic Room, 2 single beds
Room renovated in 2019, 25 m2 (269 ft2), free WiFi, office space, bathroom with tub, courtesy fridge, Dammann tea, Illy coffee, safety deposit box, amenity kit
CLASSIC FAMILY ROOM, 2 Queen-sized beds
Large room renovated in 2020, 30 m² (323 sq. ft.), free Wi-Fi, office space, bathroom with tub, courtesy fridge, Dammann tea, Illy coffee, safe, hospitality products
- 957 rooms
- 100% non-smoking hotel
- 21 rooms for people with reduced mobility
- 128 family rooms
- 100 connecting rooms
- Baby bed
Our restaurants and bars
Our guest reviews for
Pullman Paris Montparnasse (opening September 2020)
100% genuine reviews from our guests
Find out more
Certificate of excellence 2019
Dear Mr c., We would like to thank you very much for having chosen the Pullman Paris Montparnasse for your recent stay in Paris and for having taken the time to fill out our questionnaire further to this one. We were sorry to read that you did not feel welcomed throughout your stay with us, our teams having lacked attention, and that you were disappointed by the standards of our establishment, and more particularly by the room you were allocated to, be it for its cleanness or its equipments, by our Breakfast service, as well as by your departure experience and by our Fitness room. So, we would like to sincerely apologize for the inconvenience caused. Please be assured that your comments have retained our attention and have been discussed with the managers concerned so that some actions can be taken to offer our guests the quality of service they are expecting from our hotel. I trust you will accept that the difficulties you experienced are certainly not reflective of our normal standards. Therefore, in an effort to regain your confidence in our services, we are pleased to credit your Le Club account with 500 points. Apologizing again, Mr c., we hope that despite our shortcomings on this occasion, we may have the pleasure of welcoming you back at the Pullman Paris Montparnasse and allow us to demonstrate a level of service much improved. Assuring you of our best care and attention, we remain, Yours sincerely, Pierre Chevalier Operations Manager Pullman Paris Montparnasse
Dear Mrs H., First and foremost, we would like to thank you very much for having chosen the Pullman Paris Montparnasse for your stay in Paris. We do appreciate your having taken the time to answer our Guest Satisfaction Survey and evaluate your recent stay at the Pullman Paris Montparnasse. Your opinion is extremely valuable and helpful to us, in our continued objective to strive for excellence in all areas of the hotel. We were very pleased to read that you enjoyed your stay with us and we would like to thank you for letting us know your overall satisfaction. Customer care is amongst our highest priorities and it is always gratifying to receive a positive feedback. We will share it with our teams and it will serve as an encouragement to all of them as we strive to continuously improve the quality of the service we are providing. We are looking forward to the pleasure of welcoming you to one of the Pullman Paris hotels in the near future. Assuring you of our best care and attention, we remain, Sincerely yours, Pierre Chevalier Operations Manager Pullman Paris Montparnasse
Dear Y4932KAsusanh, Thank you for sharing your experience in our hotel on TripAdvisor. It is always a pleasure to read that our guests enjoyed their stay with us, the quality of our Breakfast service and our location. We hope to have the pleasure to welcome you back soon at one of the Pullman Paris hotels. Sincerely, Patrick Arnoult General Manager
Dear Mrs O’Brien, We would like to thank you for your fidelity to the Pullman Paris Montparnasse during your visits in Paris, and for having taken the time to fill out our questionnaire further to your last one. We are sorry to read that you did not feel welcomed throughout your stay with us, our teams having lacked attention and professionalism, and that you were disappointed by the standards of our establishment, and most particularly by your arrival experience, by the 1st room you were allocated to, be it for its cleanness, or the noise encountered in it, as well as by our Internet connexion. So, we would like to sincerely apologize for the inconvenience caused. Please be assured that all your comments have retained our attention and have been discussed with the managers concerned so that some actions can be taken to offer our guests the quality of service they are expecting from our hotel. I trust you will accept that the difficulties they experienced are certainly not reflective of our normal standards. In view of the circumstances you have described and in an effort to regain your confidence in our services, we are pleased to credit your Le Club account with 600 points. Apologizing again, Mrs O’Brien, we hope that despite our shortcomings on this occasion, we may have the pleasure of welcoming you back at the Pullman Paris Montparnasse and allow us to demonstrate a level of service much improved. Assuring you of our best care and attention, we remain, Yours sincerely, Pierre Chevalier Operations Manager Pullman Paris Montparnasse
Dear Mr F., We would like to thank you very much for having chosen the Pullman Paris Montparnasse for your latest stay in Paris and for having taken the time to fill out our questionnaire further to this one. Every observation is extremely valuable and helpful to us, in our continued objective to strive for excellence in all areas of the hotel. Please be assured that we have noted your positive annotations with a great interest and we thank you. However, we were sorry to learn that you were disappointed by the room you were allocated to, as per its equipments and the noise encountered in it, by our Internet connexion, as well as by the lack of courtesy of our Concierge team. So, we would like to sincerely apologize for the inconvenience caused. Please be assured that your remarks have been brought to the attention of the managers concerned so as to offer our guests an optimal quality of service. In addition, we are always pleased to hear that our Guests have enjoyed their stay in our Hotel. We look forward to welcoming you back to one of the Pullman Paris hotels in a near future. Yours sincerely, Pierre Chevalier Operations Manager Pullman Paris Montparnasse
Dear Mr K., First and foremost, we would like to thank you very much for having chosen the Pullman Paris Montparnasse for your stay in Paris. We do appreciate your having taken the time to answer our Guest Satisfaction Survey and evaluate your recent stay at the Pullman Paris Montparnasse. Your opinion is extremely valuable and helpful to us, in our continued objective to strive for excellence in all areas of the hotel. We were very pleased to read that you enjoyed your stay with us and we would like to thank you for letting us know your overall satisfaction. Customer care is amongst our highest priorities and it is always gratifying to receive a positive feedback. We will share it with our teams and it will serve as an encouragement to all of them as we strive to continuously improve the quality of the service we are providing. We are looking forward to the pleasure of welcoming you to one of the Pullman Paris hotels in the near future. Assuring you of our best care and attention, we remain, Sincerely yours, Pierre Chevalier Operations Manager Pullman Paris Montparnasse
Dear Mrs R., We would like to thank you for your fidelity to the Pullman Paris Montparnasse during your visits in Paris, and for having taken the time to fill out our questionnaire further to your last one. We are sorry to read that you did not feel welcomed throughout your stay with us, our teams having lacked attention, and that you were disappointed by our standards, and most particularly by the room you were allocated to, be it for its equipments or the noise and the temperature encountered in it, as well as by our Le Club Accorhotels loyalty program. So, we would like to sincerely apologize for the inconvenience caused. Please be assured that all your comments have retained all our attention and have been discussed with the managers concerned so that some actions can be taken to offer our guests the quality of service they are expecting from our hotel. I trust you will accept that the difficulties they experienced are certainly not reflective of our normal standards. In view of the circumstances you have described and in an effort to regain your confidence in our services, we are pleased to credit your Le Club account with 500 points. Apologizing again, Mrs R., we hope that despite our shortcomings on this occasion, we may have the pleasure of welcoming you back at the Pullman Paris Montparnasse and allow us to demonstrate a level of service much improved. Assuring you of our best care and attention, we remain, Yours sincerely, Pierre Chevalier Operations Manager Pullman Paris Montparnasse
Dear Mr C., We would like to thank you very much for having chosen the Pullman Paris Montparnasse for your latest stay in Paris and for having taken the time to fill out our questionnaire further to this one. Every observation is extremely valuable and helpful to us, in our continued objective to strive for excellence in all areas of the hotel. Please be assured that we have noted your positive annotations with a great interest and we thank you. However, we were sorry to read that you were disappointed by our Internet connexion. So, we would like to sincerely apologize for the inconvenience encountered. Please be assured that your remarks have been brought to the attention of our IT manager so as to offer our guests an optimal quality of service. In addition, we are always pleased to hear that our Guests have enjoyed their stay in our Hotel. We look forward to welcoming you back to one of the Pullman Paris hotels in a near future. Yours sincerely, Pierre Chevalier Operations Manager Pullman Paris Montparnasse
Dear Mrs S. We would like to thank you very much for having chosen the Pullman Paris Montparnasse for your recent stay in Paris and for having taken the time to fill out our questionnaire further to this one. We were sorry to read that you were disappointed by the quality of service of our Café Atlantic, by the smell in the room you were allocated to, as well as by the lack of professionalism of our Reception team during your check-in and in your emails' exchanges with them, as per the lack of information given in regards of your deposit. So, we would like to sincerely apologize for the inconvenience caused. Please be assured that your remarks have retained all our attention and have been discussed with the managers concerned so that some actions can be taken to offer our guests the quality of service they are expecting from our hotel. I trust you will accept that the difficulties you experienced are certainly not reflective of our normal standards. In view of the circumstances you have described and in an effort to regain your confidence in our services, we are pleased to credit your Le Club account with 500 points. Apologizing again, Mrs S., we hope that despite our shortcomings on this occasion, we may have the pleasure of welcoming you back at the Pullman Paris Montparnasse and allow us to demonstrate a level of service much improved. Assuring you of our best care and attention, we remain, Yours sincerely, Pierre Chevalier Operations Director Pullman Paris Montparnasse
Dear Mr J., We would like to thank you very much for having chosen the Pullman Paris Montparnasse for your latest stay in Paris and for having taken the time to fill out our questionnaire further to this one. Every observation is extremely valuable and helpful to us, in our continued objective to strive for excellence in all areas of the hotel. Please be assured that we have noted your positive annotations with a great interest and we thank you. However, we were sorry to read that you did not feel welcomed throughout your stay with us, and that you were disappointed by the quality of service at our Café Atlantic, as well as by your departure experience, as per the lack of courtesy of our Reception team. So, we would like to sincerely apologize for the inconvenience encountered. Please be assured that your remarks have been brought to the attention of the managers concerned so that we can offer our guests an optimal quality of service. In addition, we are always pleased to hear that our Guests have enjoyed their stay in our Hotel. We look forward to welcoming you back to one of the Pullman Paris hotels in a near future. Yours sincerely, Pierre Chevalier Operations Manager Pullman Paris Montparnasse
Dear Mr R., We would like to thank you very much for having chosen the Pullman Paris Montparnasse for your latest stay in Paris and for having taken the time to fill out our questionnaire further to this one. Every observation is extremely valuable and helpful to us, in our continued objective to strive for excellence in all areas of the hotel. Please be assured that we have noted your positive annotations with a great interest and we thank you. However, we were sorry to read that you were disappointed by your room's equipments, as well as by our Breakfast service. So, we would like to sincerely apologize for the inconvenience encountered. Please be assured that your remarks have been brought to the attention of the managers concerned so that we can offer our guests an optimal quality of service. In addition, we are always pleased to hear that our Guests have enjoyed their stay in our Hotel. We look forward to welcoming you back to one of the Pullman Paris hotels in a near future. Yours sincerely, Pierre Chevalier Operations Manager Pullman Paris Montparnasse
Dear Dr W., We would like to thank you very much for having chosen the Pullman Paris Montparnasse for your latest stay in Paris and for having taken the time to fill out our questionnaire further to this one. We were sorry to read that you did not feel welcomed throughout your stay among us, our teams having lacked attention, and that you were disappointed by the standards of our establishment, and more particularly by your arrival and departure experiences, by the room you were allocated to, by the quality of our F&B outlets, especially our Breakfast service, as well as by our Internet connexion. So, we would like to sincerely apologise for any inconvenience caused. Please be assured that your comments have retained our attention and have been discussed with the managers concerned so that we can take some actions to offer our guests the quality of service they are expecting from our hotel. I trust you will accept that the difficulties you experienced are certainly not reflective of our normal standards. Therefore, in an effort to regain your confidence in our services, we are pleased to credit your Le Club account with 1,000 points. Apologizing again, Dr W., we hope that despite our shortcomings on this occasion, we may have the pleasure of welcoming you back at one of the Pullman Paris hotels and allow us to demonstrate a level of service much improved. Assuring you of our best care and attention, we remain, Yours sincerely, Pierre Chevalier Operations Manager Pullman Paris Montparnasse
Dear Mrs S., We would like to thank you very much for having chosen the Pullman Paris Montparnasse for your latest stay in Paris and for having taken the time to fill out our questionnaire further to this one. Every observation is extremely valuable and helpful to us, in our continued objective to strive for excellence in all areas of the hotel. Please be assured that we have noted your positive annotations with a great interest and we thank you. However, we were sorry to read that you were disappointed by the set up of your room's amenities, and the lack of attention and efficiency of our Housekeeping team in that regards, as well as by the quality of our Breakfast service. So, we would like to sincerely apologize for the inconvenience caused. Please be assured that your remarks have been discussed with the managers concerned so that we can offer our guests the quality of service they are expecting from our hotel. I trust you will accept that the difficulties you experienced are certainly not reflective of our normal standards. Apologizing again, we hope that despite our shortcomings on this occasion, you will nevertheless grant us a renewed opportunity to welcome you back to one of the Pullman Paris hotels, and allow us to demonstrate a level of service much improved. Assuring you of our best care and attention, we remain, Yours sincerely, Pierre Chevalier Operations Manager Pullman Paris Montparnasse
Dear Mr h., First and foremost, we would like to thank you very much for having chosen the Pullman Paris Montparnasse for your stay in Paris. We do appreciate your having taken the time to answer our Guest Satisfaction Survey and evaluate your recent stay at the Pullman Paris Montparnasse. Your opinion is extremely valuable and helpful to us, in our continued objective to strive for excellence in all areas of the hotel. We were very pleased to read that you enjoyed your stay with us and we would like to thank you for letting us know your overall satisfaction. Customer care is amongst our highest priorities and it is always gratifying to receive a positive feedback. We will share it with our teams and it will serve as an encouragement to all of them as we strive to continuously improve the quality of the service we are providing. We are looking forward to the pleasure of welcoming you to one of the Pullman Paris hotels in the near future. Assuring you of our best care and attention, we remain, Sincerely yours, Pierre Chevalier Operations Manager Pullman Paris Montparnasse
Dear Mrs B., We would like to thank you very much for having chosen the Pullman Paris Montparnasse for your latest stay in Paris and for having taken the time to fill out our questionnaire further to this one. Every observation is extremely valuable and helpful to us, in our continued objective to strive for excellence in all areas of the hotel. Please be assured that we have noted your positive annotations with a great interest and we thank you. However, we were sorry to learn that you were disappointed by our Internet connexion. So, we would like to sincerely apologize for the inconvenience encountered. Please be assured that your remarks have been brought to the attention of our IT manager so that we can offer our guests an optimal quality of service. In addition, we are always pleased to hear that our Guests have enjoyed their stay in our Hotel. We look forward to welcoming you back to one of the Pullman Paris hotels in a near future. Yours sincerely, Pierre Chevalier Operations Manager Pullman Paris Montparnasse
Dear Mr C., We would like to thank you very much for having chosen the Pullman Paris Montparnasse for your latest stay in Paris and for having taken the time to fill out our questionnaire further to this one. Every observation is extremely valuable and helpful to us, in our continued objective to strive for excellence in all areas of the hotel. Please be assured that we have noted your positive annotations with a great interest and we thank you. However, we were sorry to read that you were disappointed by the decoration of your room, as well as by our Café Atlantic atmosphere. So, we would like to sincerely apologize for the inconvenience encountered. Please be assured that your remarks have retained our attention so that we can offer our guests an optimal quality of service. In addition, we are always pleased to hear that our Guests have enjoyed their stay in our Hotel. We look forward to welcoming you back to one of the Pullman Paris hotels in a near future. Yours sincerely, Pierre Chevalier Operations Manager Pullman Paris Montparnasse
Dear Mr M., We would like to thank you very much for having chosen the Pullman Paris Montparnasse for your recent stay in Paris and for having taken the time to fill out our questionnaire further to this one. We were sorry to read that you were disappointed by the global quality of the service provided, and in particular by your arrival and departure experiences, by the room you were allocated to, especially as per its cleanness and the amenities setup, by the quality of our Breakfast service, as well as by the Le Club Accorhotels loyalty program, our teams having lacked attention in that regards. So, we would like to present our sincerest apologies for the inconveniences caused. Please be assured that your remarks have retained all our attention and have been discussed with the managers concerned so that some actions can be taken to offer our guests the quality of service they are expecting from our hotel. I trust you will accept that the difficulties you experienced are certainly not reflective of our normal standards. In view of the circumstances you have described and in an effort to regain your confidence in our services, we are pleased to credit your Le Club account with 500 points. Apologizing again, Mr M., we hope that despite our shortcomings on this occasion, we may have the pleasure of welcoming you back at one of the Pullman Paris hotels and allow us to demonstrate a level of service much improved. Assuring you of our best care and attention, we remain, Yours sincerely, Pierre Chevalier Operations Director Pullman Paris Montparnasse
When making a booking at this hotel:
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