Hotel - Mercure Wigan Oak Hotel
Mercure Hotel Mercure Hotel

Mercure Wigan Oak Hotel

4.0/5 707 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

HARNISCHFEGER1 km / 0 mi INGERSOLL RAND6.76 km / 4.2 mi PPG INDUSTRIES1.45 km / 0.9 mi WRIGHTINGTON HOSPIT9.66 km / 6 mi
HEINZ5.63 km / 3.5 mi MILLIKEN2.9 km / 1.8 mi WINGATES IND EST8.53 km / 5.3 mi

Your meetings and events

The Mercure Wigan Oak Hotel can offer you total flexibility in planning and budgeting for your conference. The hotel has seven conference rooms to choose from, offering flexible space to meet your requirements.We cater for events from two to two hundred, with rooms suitable for settings such as U-shape, Theatre, Classroom, Boardroom, Cabaret, Dinner and Reception. Our largest Suite is ideal for banqueting functions.Your organiser will act as a single 'one-to-one' point of contact for you and take all the hassle and work off your hands. They'll discuss all arrangements with you and make sure that everything you're looking for is provided.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AMBLESIDE AND KESWICK 19 m2 3 m 25 15 18 15 20
GEORGE FORMBY 19 m2 2 m 0 0 10 0 0
AMBLESIDE 20 m2 2 m 0 0 10 0 0
CONISTON 40 m2 3 m 60 18 18 20 50
ULLSWATER 40 m2 3 m 60 18 18 20 50
WINDERMERE 41 m2 3 m 60 18 181 20 50
CUMBERLAND SUITE 123 m2 3 m 200 40 50 90 120
BOARDROOM 192 m2 3 m 6 69 10 4 0
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Wedding ceremony

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

"All rooms have En-suite bath and shower,Flatscreen TV with Freeview Channels, Hairdryer, Trouser press (some rooms),Complimentary tea and coffee making facilities, FREE Wi-Fi"

  • 88 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.0/5 ALL Rating 995 reviews

Our guest reviews for
Mercure Wigan Oak Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 707 reviews
Anonymous Business - 27/11/2019 Confirmed reviews ALL
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda, Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

Hugh D. Couples - 26/11/2019 Confirmed reviews ALL
« Disappointed not as has been in the past »

We have stayed with you many times and always had a good experience so it is with great regret we have to complain about this stay when we arrived lots of people smoking out side reception the front of the hotel’s looked dirty reception was not welcoming but when we got upstairs to our room all good had a nice room and a good night sleep came down for breakfast tables were not laid properly only one young girl on duty who did not know what she was doing still had some fruit to start with no spoon on tables so when we found waitresses took 5mins asked for spoon went up for English breakfast fried eggs wear rock hard and burnt but waitress argued with us that they had just been put out got back to table bacon sausage was cold poor to say the least not helped buy attitude of staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hugh Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. Yours sincerely Nick Jackman General Manager

David A. Friends - 20/11/2019 Confirmed reviews ALL
« A fair hotel at a fair price »

The room was standard in all respects. No wardrobe but there was a hanging rail. The bed was large and comfortable. Heating was adequate. One of the lights did not work. The bathroom was only adequate. The basin and the towel rails were made for six foot guests. The shower screen leaked. Hotel staff were courteous and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Nick Jackman General Manager

Business T. Business - 17/11/2019 Confirmed reviews ALL
« Very good but bathroom fan disturbed sleep »

The bathroom fan stayed on all night which was quite load. It also made a clicking noise. This disturbed my sleep throughout the night. Is the fab supposed to stay on or is it faulty? Normally bathroom fans only come on when the light is switched on and go off shortly after switching off the light ....this didn't happen and the fan stayed on all night even though all lights were off. This was a shame as otherwise we were really happy with our room and bee etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cronin J., We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the disturbance with the bathroom fan - this certainly sounds like a fault and thank you for bringing this to my attention. We hope to have the pleasure of welcoming you back soon. Kind regards Nick Jackman General Manager

Paul C. Business - 14/11/2019 Confirmed reviews ALL
« A pleasant stay in a decent room »

The room was well priced for my stay. The reception staff were friendly and efficient. The room was clean and tidy. It only had one electrical socket in the room and none near the bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

Pbilip F. Solo - 10/11/2019 Confirmed reviews ALL
« Lovely stay »

I was greeted and checked in by Melanie in reception. She was friendly and helpful. The room was lovely and clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip, Thank you so much for taking the time to review our hotel. We really do appreciate this and I will be sure to thank Melanie personally for her efforts. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

Shona Couples - 09/11/2019 Confirmed reviews ALL
« Lovely dog friendly stay »

Very welcoming at the desk to dogs, comfy bed and a good overall stay. The lighting in the room was not great and you just bring your own dog bed and water bowl but they provided dog treats at reception to relax our dog and were extremely helpful with getting taxis etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shoana, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nick Jackman General Manager

John M. Solo - 08/11/2019 Confirmed reviews ALL
« THE HOTEL WAS SATISFACTORY »

The room met all my main requirements, notably it was clean quiet and everything worked. The breakfast, however, was a disappointment. The sausage, bacon, eggs and tomatoes were all cold. They had all been lying in the trays for some time. Also I had to make my own toast. If I visit Wigan again, I will certainly stay at the Mercure, but it will be on a "room only" basis.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN M., We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive feedback from our guests and I will share your comments with our team. It was extremely disappoingting to read your comments regarding Breakfast and I can only apologise that you were not completely satisfied with this. I will be discussing the points you raised with my Breakfast Chef and Supervisor as this is certainly not in keeping with our normal standards of service. Thank you again for sharing your experience. Yours sincerely Nick Jackman General Manager

Anned Couples - 04/11/2019 Confirmed reviews ALL
« Friendly&Welcoming »

Always a welcome staff attentive &always helpfull Bedrooms always clean & tidy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne, Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

Eric B. Solo - 01/11/2019 Confirmed reviews ALL
« Good »

Good apart from checking in online which is pointless and confusing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will encouragement them to continue with providing our guests with the higher standards of service possible. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Kind regards Nick Jackman General Manager

Plumbuddle Business - 31/10/2019 Confirmed reviews ALL
« Poor Sleep »

The general facilities were fine but the room was very stuffy, the pillows were hard and worst of all there was a lot of metallic banging and clanking from 6am on. At first I thought it was the plumbing (could even hear people peeing in other rooms), but when I went to open the window to get some air the noise increased and I saw some sort of big plant or engine house from the back window, seemingly part of the hotel structure. This is hopeless. I started the day with a bad headache and would not recommend anyone who is a light sleeper stay with you I am afraid, until you sort out the noise nuisance. Greatly liked the staff though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EMILY, Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Having investigated the issue, the noise that you are referring to came from the kitchen extraction fans which, I am sure you can appreciate, are a necessity. However, these should not have been running throughout the night as they are on an automatic timer so I can give no explanation as to what the noise was during the night. I would like to reiterate our commitment to high quality standards, and I personally would like thank you for your kind comments about the staff. It is just so disappointing that you left without a true reflection of the hotel. Yours sincerely Nick Jackman General Manager

Aaa Business - 30/10/2019 Confirmed reviews ALL
« Walls so thin that you can hear snoring and peeing »

It was the first time I had a neighbour in the hotel, and I could hear every word he said in his room, showering, peeing (!) and snoring (!). Not sure which one is more disgusting. I didn’t sleep well because how can you sleep well hearing someone snoring all night (bleh). Also, quality of food is still low, no proper vegan options. Unfortunately, this hotel is the only one that is relatively close to the train station and my client, doesn’t look super bad l... and I just have to stay in it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ania, Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We appreciate your feedback and I am just sorry that you were left with this impression of the hotel Yours sincerely Nick Jackman General Manager

David S. Families - 28/10/2019 Confirmed reviews ALL
« Hotel is fine, restaurant staff pretty poor »

The amenities were as expected and clean. Apart from Kevin (who was brilliant) who organised and served a table of 6 for us, the rest were pretty poor, huddling in a corner rather than out serving guests. We had to go to them to ask for evening drinks and morning coffee. One of our guests had their breakfast plate taken away before she had finished and table clearance was slow. Needs improvement

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will be sure to thank Kevin personally for his efforts, however I was obviously extremely disappointed to read your comments about the restaurant staff. This is clearly not acceptable and not the impression that we want our guests to have. Thank you again for sharing your experience and I do hope that you will consider our hotel for your next visit. Yours sincerely Nick Jackman General Manager

Dawn Couples - 27/10/2019 Confirmed reviews ALL
« Nice Hotel »

The hotel is nice but dated. The staff were great although there was only one member of staff on the bar when we arrived back and had to wait for them to finish serving a lot of people at the bar before getting milk and extra tea for our room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the delay in service at the bar and hope that this did not cause you too much inconvenience. Thank you again for sharing your experience, and we hope to see you again very soon. Kind regards Nick Jackman General Manager

Tony M. Couples - 23/10/2019 Confirmed reviews ALL
« good »

good would have been better with sky sport

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANTHONY, Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

Michael O. Business - 16/10/2019 Confirmed reviews ALL
« always good »

very welcome, good room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

Mike Solo - 14/10/2019 Confirmed reviews ALL
« Enjoyable, comfortable bed nice room great service. »

Easy check in, friendly staff, comfortable bed, lovely room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

Jeremy R. Families - 04/10/2019 Confirmed reviews ALL
« Noisy sleep - avoid dining »

The room was good and as expected of a Mercure. However the door in the corridor slammed extremely loudly every time someone went through to the extent that I was awoken many times. I could not seem to get the shower below 40 degrees (my sister in her room could not get it above 20). The evening dining experience was poor. As a group of 5 we were told we could not sit at the table with 6 seats as it was set for breakfast. We squeezed on to a table for 4. Menus were presented printed on A4 paper. There was no indication of vegetarian dishes and no prices. Breakfast seemed to have the same problem in that we could not sit at the table for 6 as it was set for dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeremy, Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Nick Jackman General Manager

Tommy S. Couples - 01/10/2019 Confirmed reviews ALL
« 3rd stay suits our needs »

Room clean and serviced daily. Good choice of breakfast and requests catered for. Carpets in front of house a bit tattered but being renovated. Will be back to see it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

Paul /. C. Friends - 30/09/2019 Confirmed reviews ALL
« Very good hotel, would definitely use again »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

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