Mercure Hatfield Oak Hotel 3 stars

Customer review rating 3.9/5 1,737 reviews
Mercure Hatfield Oak Hotel
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+ 16 Services

Hotel extras

  • Five fully-equipped meeting rooms for up to 100 guests

  • Enjoy traditional British cuisine at the Gallery restaurant

  • Nearby Woburn Safari Park and Whipsnade Zoo

  • Located nearby the M25 and A1

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)
Business services
  • 5 meeting room(s)
  • Copy/print service available
Information message

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.

Hotel location

Mercure Hatfield Oak Hotel

Roehyde Way
Hertfordshire
AL10 9AF
hatfield
united kingdom

Tel: +441707275701

Fax: (+44)1707/266033

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    LUTON At 30km / 18 miles

  • By train

    HATFIELD At 4.83km / 3 miles

GPS :51.745675, -0.241452

Your meetings and events

The Mercure Hatfield Oak Hotel can offer you total flexibility in planning and budgeting for your conference. The hotel has four conference rooms to choose from, offering flexible space to meet your requirements.We cater for events from two to one hundred and thirty, with rooms suitable for settings such as U-shape, Theatre, Classroom, Boardroom, Cabaret, Dinner and Reception. Our largest Suite is ideal for banqueting functions.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

All rooms have Flatscreen TV with Freeview Channels - FREE WiFi - Hairdryer - Direct Dial Telephone - Complimentary Tea & Coffee making facilities Why not upgrade to a Junior Suite? You can enjoy all the same facilities as a standard room, plus larger work desk with modem business phone, relaxing lounge area with bed settee and large screen TV

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Privilege Room with 1 kingsize bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Junior Suite king size bed with sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Our restaurants and bars

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hatfield Oak Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

1,737 reviews

tripadvisor

TripAdvisor Rating 4.0/5

835 reviews

Helpful at a very difficult time.

Customer review rating 3.9/5

Roger Business - 25/03/2020 Confirmed reviews ALL

With almost all services prohibited, staff still made me welcome. The worked around the difficulties and made sure I was comfortable and looked after. Well done!

Great stay

Customer review rating 3.9/5

Roy H. Families - 22/03/2020 Confirmed reviews ALL

Large comfy rooms and a great breakfast and very nice staff

Good hotel

Customer review rating 3.9/5

Lisa Solo - 21/03/2020 Confirmed reviews ALL

Very comfortable

Good breakfast, easy parking and location

Customer review rating 3.9/5

Allan Couples - 18/03/2020 Confirmed reviews ALL

Had a stay the night before my wedding and our wedding night, room was a good size nice shower and the room was quite

Fantastic Family Stay

Customer review rating 3.9/5

Angie N. Couples - 18/03/2020 Confirmed reviews ALL

All Staff at the hotel are welcoming, professional and courteous. A big 'thank you' to ILSE on Reception, who was lovely; dealt with our booking, emailed confirmation and answered query on Member Card relating to our previous stay for our Son's Wedding Reception, whìch was also amazing. All the Reception Staff are friendly; a great team. The room was excellent and cozee; well done to the Cleaning Staff. Restaurant Staff were helpful and friendly; a lovely atmosphere. A family breakfast was scrummy - food plentiful and good selection. We will be back. A very big thank you again to Katherine Webster-Brown for another fantastic stay. xx Paul & Angie N.

Great stay

Customer review rating 3.9/5

L. Couples - 17/03/2020 Confirmed reviews ALL

Clean tidy courteous hotel

Stay for Wedding Nearby

Customer review rating 3.9/5

G.w. Families - 17/03/2020 Confirmed reviews ALL

Room was clean, however room and hotel was dated and looked like it needed some decoration. Both shower heads were broken in our room. Spoke to reception who offered us another room. No telephone in room to order room service. Breakfast both mornings were nice.

Great stay

Customer review rating 3.9/5

Scott Business - 16/03/2020 Confirmed reviews ALL

polite staff they could not do enough for me

Dear SCOTT W., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will raise your comments about the team member who dealt with your check out with our reception manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

Very impressed

Customer review rating 3.9/5

Anonymous Couples - 16/03/2020 Confirmed reviews ALL

Cheerful receptionist, lovely breakfast, nice large clean room. Everything you want from a budget hotel.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

My second home

Customer review rating 3.9/5

Erica G. Business - 14/03/2020 Confirmed reviews ALL

I use the hotel regularly for business and it is always a great experience. The staff are very kind and helpful and the rooms have everything I need. It is well located, close to the University and motorways.

Dear ERICA G., Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another excellent stay with us. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

good comfortable stay

Customer review rating 3.9/5

Sarah K. Business - 13/03/2020 Confirmed reviews ALL

stayed for business, great easy location

Dear SARAH k., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

Friendly as always, good room, quiet and peaceful

Customer review rating 3.9/5

Ih Solo - 12/03/2020 Confirmed reviews ALL

Nice to be welcomed back as genuinely recognised, request for a quiet room kindly received. So another very good stay and looking forward to be back in a couple of weeks (28th).

Dear IAIN H., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

Another good stay

Customer review rating 3.9/5

Brian Couples - 10/03/2020 Confirmed reviews ALL

Hotel and staff lovely we where upgraded which was nice

Dear BRIAN W., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

Good location, older style Mercure

Customer review rating 3.9/5

Ap Business - 09/03/2020 Confirmed reviews ALL

Great reception service as always, upgraded to a Junior Suite thanks to my regular stays and loyalty, room was a little cold and dated, MENU is in desperate need of an update, the menu variety is very high carb and disappointing, no on-site gym but option to drive to local Uni Gym - not ideal but better than nothing.

Weekend break

Customer review rating 3.9/5

Rob B. Couples - 09/03/2020 Confirmed reviews ALL

Again a lovely relaxing weekend at Hatfield Mercury. great food, good wine and friendly staff. I would like to say a big thank you to Atul who served us both nights for our evening meal and he could not do enough to make our meal very enjoyable. The steaks and Lamb were superb and compliments go to the chef for the meal. Also a mention for shift manager Tilly who worked tirelessly on a long shift in the evening and morning. Also on both days the breakfast was well served and plentiful and thanks go to Michelle and Kennedy. As always the reception staff were friendly and helpful and Declan behind the bar is a real asset. Great weekend and very well looked after. Thanks

Dear ROB B., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is reviews like yours that our team all work towards. Thank you again for sharing your experience, and we look forward to your next weekend stay with us. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager
Customer review rating 3.9/5

W.h.p. Families - 08/03/2020 Confirmed reviews ALL

We have been to this hotel on a day function several times before and have found it very hospitable and friendly, Food service and staff excellent. Just one problem Gents foyer wash room hand washing facilities have not been working for a while had to use disabled wash room.

Dear William P., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. I would like to apologise for the condition of the toilets during your birthday event. This was an unforeseen maintenance issue that was resolved after the weekend and I apologise this was a negative view of your dinner. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

well located for hertford university

Customer review rating 3.9/5

Anonymous Families - 08/03/2020 Confirmed reviews ALL

The hotel was well presented. the room was comfortable and clean. The restaurant was expensive and inefficient.

Good Stay

Customer review rating 3.9/5

Gary L. Couples - 02/03/2020 Confirmed reviews ALL

Very pleasant. Nice room (226). Bed ..... My wife thought it was very comfortable.... I thought it was too soft. .... One very happy lady. Everything else was as expected.

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

Perfect stay

Customer review rating 3.9/5

Steve Families - 28/02/2020 Confirmed reviews ALL

90th birthday party, food excellent, staff superb.

Hello Stephen, Thank you so much for your reviews. It's wonderful to hear you had such a great stay here with us at The Mercure Hatfield Oak Hotel. It was a pleasure for us to host the 90th birthday celebrations, and glad that you enjoyed the food. We look forward to seeing you again, should you be in the area again Sincerely, Marie Reception Manager

Well located

Customer review rating 3.9/5

Grace M. W. Solo - 28/02/2020 Confirmed reviews ALL

Everything was good until the morning I was leaving on (23/2/2020). I checked in on 6/2/2020 after paying £440 online and £40 early checking in. From 11/2/2020 to 15/2/2020 (5 days) I paid £460. I wanted to pay another 7 days from 16/2/2020 to 22/2/2020, online since it was cheaper the receptionist told me to pay there £530. The night before I went to the receptionist to make sure my account was clear since I was leaving the following day very early, she told me to pay £13.00. The day I was leaving I called 000, the number I was given the previous night to be helped with the suitcases. The gentleman told me to pay another £75.00. I am very very disappointed, one I was almost late again he is telling me to pay for something I don’t understand, this is not fair, customers should not be treated like this. I am writing this to request you to refund me £ 75.00

Dear Grace, Thank you for taking the time to share your feedback., and our phone call earlier today.While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Marie Reception Manager
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