Mercure Hatfield Oak Hotel

Mercure Hatfield Oak Hotel 3 estrelas

Nota clientes Avis (Classificação ALL) 3.6/5 310 comentários

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Extras do hotel

  • Five fully-equipped meeting rooms for up to 100 guests

  • Gallery restaurant serving international cuisine

  • An ALLSAFE Clifton Environmental certified hotel

  • Just 25 minutes to LONDON Kings Cross by rail

  • Located nearby the M25, M1 and A1 with complimentary onsite parking for 100 cars

Hotel aprovado por ALLSAFE

Localização do hotel

Mercure Hatfield Oak Hotel

Roehyde Way, Hertfordshire
AL10 9AF HATFIELD
Reino Unido

GPS:51.745675, -0.241452

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

THE GALLERY RESTAURANT

In the mornings, we serve our delicious English breakfast, with a choice of your favourite items. Enjoy dinner in The Gallery Restaurant with our delicious, seasonal restaurant menus.

As nossas reuniões e eventos

O Mercure Hatfield Oak Hotel oferece-lhe total flexibilidade de planeamento e orçamentação para a sua conferência. O hotel tem 4 salas de conferências à disposição, um espaço flexível e adaptável às suas necessidades. Acolhemos eventos de 2 a 130 pessoas, em salas em "U" ou tipo anfiteatro, sala de aulas, sala de conselho de administração, cabaret, sala de refeições. A nossa maior suite é ideal para banquetes.

Descrições e configurações das salas

salas de reuniões

De 1 a 40 

participantes

Configuração não disponível para estes critérios
  • Não tem a certeza da capacidade necessária para o seu evento?

  • Converta diferentes unidades de medida e facilite a organização dos seus eventos.

  • Este hotel não é adequado para o seu evento?

    Procure outro hotel

As nossas opções de alojamento

Todos os quartos têm TV de ecrã plano com canais livres, WiFi grátis, secador, telef. de ligação directa, oferta de chá/café Faça o "upgrade" para uma suite Junior! Pode desfrutar das mesmas instalações de um quarto Standard, secretária com telefone/modem, lounge com sofá-cama e TV de ecrã grande

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  3.6/5  310 comentários

Classificação do TripAdvisor  4.0/5  906 comentários

Avoid at all costs, dirty and 0 service

Nota Tripadvisor 1.0/5

kelly t Famílias - Avaliação com certificação TripAdvisor

I don't know where to start with this review it's that bad here it's laughable. Stayed as part of a theatre break with omega and they should hang there head in shame sending people here! I appreciate its a budget hotel but it's not even clean. We changed room three times and all equally dirty and in need of decorating, they smell too (awful) a cross between damp and dirt. We arrived and the lady on reception couldn't check us in as the computer was down, didn't know which rooms were clean (none of them is my guess). Said the manger would arrive in an hour to sort out (new receptionist been here a week), when Kayleigh did show up said she wasnt the manager there isn't one and off sick and did little to alleviate a bus load if peoples grievances. Your telling me a huge corporate chain like mecure but couldn't get anyone on phone to speak too. First allocated room after 1.5 hours in reception. Was initially given a key and walked in on people getting changed as room already in use (huge security risk) When we arrived in the third room god awful stain carpets, holes in wall and dirty sheets (and I mean dirty looked like urine of blood stained ). Managed to find a chamber maid in the corridor to come and change bed. She did so but when stripping the bed (no mattress protection) we saw the state of the mattress underneath (equally stained ). We flipped the mattress and she remade the bed. Pillows are dirty and so thin (my dog has a better pillow in his bed). No food available on a Saturday afternoon (not that I'd want to risk it, no staff for the bar). Lots of other small issues tea tray with 1 tea bag, no remote for TV, no information on breakfast etc. I appreciate the budget but cleanliness is a must. Had we not been stuck by being in a caoch trip 100% would not have stayed it really is that bad. The hotel needs closing down. Asked at reception for a formal complaint procedure given an email for the lady who "wasnt a manger" and she'd pass it on. Clearly short staffed across all areas of the hotel. If I could give it 0 stars I would. Omega will also be getting feedback they should be ashamed to associate themselves with this quality.

Need TLC

Nota Tripadvisor 3.0/5

Martinjully Couples - Avaliação com certificação TripAdvisor

Hotel need updating stayed for murder mystery night what we got for Christmas , food was nice but no bread roll with the soups and no wine with dinner either I think they forgot, bar man very good - the room was ok but does need bit of TLC or a upgrade towels were dirty one very how the cleaner didn’t spot is unbelievable so we just shared , don’t no if would use again be honest only 1 coffee each in room same with tea bag’s travolodge and premier inn miles better !!!

Mediocre hotel

Nota Tripadvisor 3.0/5

mt14 Negócios - Avaliação com certificação TripAdvisor

This hotel is dated and nothing special. So E staff were good, others less so. some wore uniforms others didn’t a few looked a bit scruff. Room was okay but quite a lot if noise from the rood. There was a fire door at the end of the corridor that was left open most of the time from staff and customers going out there to smoke. Not great for security and meant that corridor often smelt of smoke. Breakfast was a bit confusing, the first morning they took orders, the next day it was a hot buffet, although you still have to order toast and drinks .

Dear Guest Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Hatfield Oak Hotel. Our team do all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. We look forward to welcoming you again to Hatfield in the near future. Yours sincerely, Sarah Operations Manager

Worst stay ever

Nota Tripadvisor 1.0/5

Jason K Avaliação com certificação TripAdvisor

Got to be worst hotel ever stayed in makes travelogde look 5 star . No coffee or milk in room . Service worst ever . restaurant staff don’t have a clue about customer service at no point was I approached when you look for them they are hiding in kitchen . Breakfast no coffee no toast or bread food cold and the scrammbled egg actually looked burnt as it has Ben there that long . Wouldn’t even feed it to dogs. This is the first time I have ever felt the need to write a review that is negative but this service is shocking . Tape coving smoke sensor in rooms

Dear Guest Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Hatfield Oak Hotel. Our team do all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. We look forward to welcoming you again to Hatfield in the near future. Yours sincerely, Sarah Operations Manager

Boa estadia

Nota clientes Avis 4.0/5

Francisco F. Famílias - Comentários confirmados de ALL

Excelente serviço, desde a recepção na pessoa do Sr. Maruti até ao Serviço de Limpeza. Vamos recomendar o v/ hotel no futuro

Exmo Senhor (a) F., Agradecemos os seus comentários no seguimento da sua estada no Mercure Hatfield Oak Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. Sarah Operations Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 158 comentários 8.8/10 Localização
  • 503 comentários 5.7/10 Quarto
  • 409 comentários 6.6/10 Serviço
  • 8 comentários 8.9/10 Internet
  • 234 comentários 3.5/10 Limpeza
  • 164 comentários 5/10 Pequeno-almoço
  • 162 comentários 4.7/10 Comida
  • 124 comentários 1.8/10 Comodidades

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