Hotel - Mercure Wolverhampton Goldthorn Hotel
Mercure Hotel Mercure Hotel

Mercure Wolverhampton Goldthorn Hotel

3.5/5 1,022 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

BOC3.22 km / 2 mi GOODRICH8.21 km / 5.1 mi HMRC2.25 km / 1.4 mi MANN & HUMMEL9.66 km / 6 mi PENDEFORD BUS PK9.49 km / 5.9 mi TIMKEN AEROSPACE3.38 km / 2.1 mi WWFC3.86 km / 2.4 mi
CARILLION2.25 km / 1.4 mi GOODYEAR DUNLOP5.15 km / 3.2 mi HS MARSTON8.05 km / 5 mi NEW CROSS HOSPITAL6.11 km / 3.8 mi TARMAC4.18 km / 2.6 mi WOLVERHAMPTON UNI2 km / 1 mi

Exhibition and convention centre

BIRMINGHAM ICC30.57 km / 19 mi NEC42 km / 26.1 mi

Your meetings and events

The Mercure Wolverhampton Hotel can offer you total flexibility in planning and budgeting for your conference. The hotel has 5 conference rooms.We cater for events from two to one hundred and twenty, with rooms suitable for settings such as U-shape, Theatre, Classroom, Boardroom, Cabaret, Dinner and Reception. Our largest Suite is ideal for banqueting functions.Your organiser will act as a single 'one-to-one' point of contact for you and take all the hassle and work off your hands. They'll discuss all arrangements with you and make sure that everything you're looking for is provided.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
KENT ROOM 14 m2 2 m 15 10 10 6 0
YORK 15 m2 2 m 0 0 6 0 0
GLOUCESTER ROOM 25 m2 2 m 20 12 16 10 0
WINDSOR 41 m2 2 m 50 25 26 16 0
OAKLANDS ROOM 55 m2 2 m 25 0 20 0 0
REGENCY ROOM 95 m2 2 m 100 40 40 28 60
    • Flipchart
    • Day light
    • Syndicate rooms

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

All rooms offer En-suite bath and shower, Flatscreen TV with Freeview Channels, Hairdryer, Trouser press, Complimentary tea and coffee making facilities and free WiFi.

  • 74 rooms
  • 100% non-smoking hotel
  • 4 family rooms
  • 1 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
3.5/5 ALL Rating 1,107 reviews

Our guest reviews for
Mercure Wolverhampton Goldthorn Hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,022 reviews
Paul L. Business - 29/11/2019 Confirmed reviews ALL
« regional manager »

i was stood in reception for 10 minutes before i saw any staff so i coulld check in, the bathe panel was rotton and the tea, coffee & sugar tray was filty and had tea and coffee stains as it had not been wiped after the last guest, food was far from the best

R C. Business - 29/11/2019 Confirmed reviews ALL
« Nice reception »

No hangers; no lift but staff very friendly and the room - for the money - was warm and comfortable. Water pressure done too. 24/7 bar makes a refreshing change - well done!

Vicki D. Couples - 29/11/2019 Confirmed reviews ALL
« Some shortcomings »

Slick, professional staff. Very helpful and check in smooth. All areas downstairs were modern and great. Our room, however, was disappointing for an Accor hotel - carpet very scruffy and paint stained. Dingy curtains which appeared soiled - may have been just old and shabby, but they also had paint stains. Decor OK, and bathroom, which has been refurbished, but the floor tiles were scruffy. We booked this hotel as it had a restaurant - we were short of time after visiting relatives in hospital. There was a limited range of bar snacks type items on the menu and nothing healthy. We asked if a salad could be made but they had only lettuce and tomato to offer. We went elsewhere! Have never once been disappointed with an Accor hotel, yet the staff here were doing a great job. On departure when asked about the stay we were very honest, and the guy on reception (manager?) filled in a form for maintenance of Room 27 in front of us. He also graciously did not charge for the drink we each had in the bar, which was appreciated. I hope my comments will help to bring this hotel up to the Accor usual standard.

G. Families - 28/11/2019 Confirmed reviews ALL
« Surprised with the how disgusting the room was. »

Not happy that I did not get a door key as the machine was not working. Had to have someone escort us to the room to use a master key. Did not feel safe as 10 minutes after being let in the room the same person came back and was trying to get in. The room was dirty. Carpets, curtains beds have seen better days. The bathroom was in very bad disrepair. Would not recommend the hotel to anyone. I have photo graphs of the state of the room and bathroom. I am very tempted to put my comments on trip advisor

Alex D. Business - 21/11/2019 Confirmed reviews ALL
« Many things wrong including all guest room doors failing to open. No room keys »

On arrival they supplied wrong room and i had to change. No rooms keys for entire hotel. I asked for specific dietary requirements to be accommodated for and they hadn't the right foods available in the kitchen for me. No toiletry re-supplies for entire 7-night stay. Woke on last morning to majority of staff crowbarring a guest's door off the hinges at 9am.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex, Thank you for taking the time to tell us about your experience at the Mercure Wolverhampton Goldthorn Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I cant even imagine how you felt over this week, I wish you would have come to see me I could have tired to help as much as possible I the circumstances. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. WE now have working key cards again. Sincerely, Sara Foster Operations Manager

Chris B. Business - 21/11/2019 Confirmed reviews ALL
« Mr »

Friendly helpful staff, slept well but the rooms are in need of refurbishment. CCTV and car park lighting need improving as my car was broken into.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, We very much appreciate your comments regarding your stay at the Mercure Wolverhampton Goldthorn Hotel. I'm sorry to hear your car was broken into, I have passed on your feedback regarding lighting and CCTV to our head office. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Foster Operations Manager

David L. Business - 17/11/2019 Confirmed reviews ALL
« disappointing!!!!!!!!!!!!!!!!! »

The rooms we inadequate, over priced (prices increased due to Darts & Football) , there was an issue with the room doors which resulted in one couple moving to another hotel and poor staffing

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for taking the time to tell us about your experience at the Mercure Wolverhampton Goldthorn Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sara Foster Operations Manager

M B. Business - 17/11/2019 Confirmed reviews ALL
« Terrible »

When I arrived on Tuesday 12 November 9.30 pm, There were two receptionists on the main desk, they were not professional at all. One of them had a big coat because she said she was cold, she said I had missed my dinner because the dining room had cold. I expected this because I had been held up on the trains on the journey down to Wolverhampton. I had been travelling since 5.30. I carried my case to the third floor and decided to come back down for a drink. I went to the bar, but there was no one working it so I asked the receptionist if there was anywhere I could get a drink. She said at the bar, I said there was no one there. She came to serve me and kept her coat on the whole time very unprofessional. The room I was number 29. The shower was very small. The food was terrible, on the Wednesday morning I ordered bacon and eggs and it was swimming in fat, it was disgusting. Very disappointed visit, I went their on training and two of my work colleagues were there they also was very disappointed.

Rita K. Solo - 16/11/2019 Confirmed reviews ALL
« Dire »

The staff were not trained in customer service and the electric locks to four different doors did not function, resulting in extensive drilling at abt 1.30 a.m. to gain access. Sara Foster has the details.

Dave Business - 16/11/2019 Confirmed reviews ALL
« Let down by quality. Sorry »

I have stayed many times at the Goldthorn and am sorry to say this has to be the worst for quality of room given. Appreciate the room described as standard double but for your standards this was below. Noisy people walking round the corridors is expected to be put up with, with the age of the building, I accept that but the actual decoration was very much the let down for you this time, as a whole the decor and the bathroom very much in need of updating, no plug in the bath. Asked for one and given one from another room, however it was a plug for a sink, so not able to have a bath. Bath panel damaged and loose floor tiles. Overall the room and en-suite looked dirty and dated. Restaurant and bar clean but you really need to do something about your very basic food offerings. Although to be honest what I did eat was satisfactory. On a good point your receptionist was very helpful and friendly. The barman needs to get some help as he lacked any experience or knowledge of your facilities.

H G. Business - 15/11/2019 Confirmed reviews ALL
« Absolutely appalling apart from the saving grace of the staff on duty that evening and the following morning. »

I arrive to be told that the room keys weren't working. An elderly gentleman (John) had to help me cart my bags up 2 floors to a room which when he opened the door for me was occupied by a lady who screamed that she was indisposed. I was asked to wait in a dingy old fashioned badly decorated distasteful corridor while poor John had to go back to reception to find another room for me. We then proceeded to cart my bags down to the basement where the corridor walls were decorated with brown ceramic kitchen tiles. My room was opened to reveal and unmade bed with blood all over the pillow. An empty wine bottle with a dirty plastic cup next to it. The detritus from the coffee and tea making was strewn all over a dirty dressing table. the bathroom was filthy. The curtains were old and fades and the carpet worn and stained in multiple places. Eventually I was given a room that had been serviced and was reasonably clean ( although it had been a long time since anyone had been near the windowsills and skirting boards with any type of cleaning materials ) . The food was basic and we had to ask for vegetable to accompany a small amount of potato and 3 sausages prices at £14.95 (really?) . The poor staff were making the best of a bad job politely dealing with the multiple complaints from the residents. One women described herself as being trapped there as she was on a coach tour and staying there for the week. Mecure normally have a good reputation and as it was my birthday we thought it would be a real treat to stay at one of their hotels. Not so. I cannot praise the waitress and the chef that night highly enough for their resilience and patience. They deserve medals

Michael L. Solo - 14/11/2019 Confirmed reviews ALL
« Football weekend »

Pleasant stay with the hotel and meeting some darters. Normal friendliness from the all the staff. Breakfast as good as normal

Mcmh Business - 14/11/2019 Confirmed reviews ALL

Stay was OK - breakfast was very good (recommend the Eggs Royale). Radiator, closest to bed and underneath a window that was drafty, was not working - this made for a fitful nights sleep. The hotel looks a little bit "tired" in places - needs some TLC. Staff were fine. I would stay again.

Terri Business - 12/11/2019 Confirmed reviews ALL
« Very dirty room and uncomfortable bed »

Staff were very friendly but the room itself had stains up the walls and on the curtains. The cold water tap had hardly any water pressure making my bathing experience far too hot. Breakfast was decent but my sleeping experience awful. Mattress was springy and lumpy and the pillows hard and flat.

Michael Solo - 12/11/2019 Confirmed reviews ALL
« No way up to the usual Mercure standard »

I have known the Goldthorn Hotel since before it became part of the Accor Group and I was surprised to find it so run down and out of date. First, a member of staff had to accompany me to access my room as the key card printer was out of commission and had been for 5 weeks. Unacceptable. Second, my room was quirky with a 4-poster bed and ornate plasterwork to the ceiling and frieze - could have been very nice, but the furniture and décor was shabby and dirty, with peeling wallpaper behind the aged radiator. Unacceptable. Third, I was advised by a member of staff to be careful where I put my car on the car park as they were prone to being broken into and there were too many access/exit points to provide effective security. Unacceptable. The bathroom had been refurbished and was OK. The staff were pleasant and helpful. I didn't eat at the hotel, nor did I use any of the facilities, but it seems to me it needs to be gutted and totally overhauled and refurbished. Very disappointing.

Fatima M. Couples - 11/11/2019 Confirmed reviews ALL

Beautiful stay excellent staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abid, We very much appreciate your comments regarding your stay at the Mercure Wolverhampton Goldthorn Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Foster Operations Manager

Mrs P. Couples - 11/11/2019 Confirmed reviews ALL
« No key for door »

On this occasion the room was cold as radiators needed bleeding. No one had keys to their rooms so we had to find a night porter to let us in. Will probably be the last time we stay here

Anonymous Families - 11/11/2019 Confirmed reviews ALL

Staff very friendly and pleasant, Housekeeping could be more thorough as a lot of dust around television and windows, breakfast costly for quality received, as some of the produce tinned.

Li… Friends - 10/11/2019 Confirmed reviews ALL
« Mrs linda W. »

The staff were very friendly and over worked. Rooms were spacious and very comfortable. The food was delicious and cooked perfectly. But the door lock was a bit of a issue. As the staff had to come upstairs to open the doors all the time. But a great place to stay. I would like to come back.

Anonymous Business - 09/11/2019 Confirmed reviews ALL
« Worst hotel experience for a very long time »

This hotel is chaotic. It really needs to close down and start again. For the entire duration of my stay (3 nights) none of the guests had door keys as the card system was broken. We had to rely on someone taking us to our room to open the door. This involved hanging around in reception waiting until someone was available. OK things sometimes go wrong but for this to remain unresolved over a 4 day period is unacceptable. My room, like the whole hotel' was tired and run down. The bathroom was scruffy and the window in the bedroom was broken. The food was extremely poor as was the service in the restaurant. Quite how it can take over an hour to serve a meal in a virtually empty restaurant is hard to understand. I booked a dinner bed and breakfast inclusive deal, but this was not reflected in my final bill, which also included items I did not book or receive. Because I had to leave quickly on my final day to get to work I didn't have time to sort this out fully. Some of the staff did try hard in very challenging circumstances, but others were morose and unhelpful. Overall this was shocking. Had I been paying £30 a night it might have been just about tolerable but I paid considerably more than this. Either bring up your standards or bring down your prices

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