Novotel Basel City Hotel 4 stars

Customer review rating 4.5/5 3,798 reviews

Novotel Basel City
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+ 21 Services

Hotel extras

  • Free public transportation during entire stay, also on the day of check-out

  • Up to 2 children under age 16 stay free in the same room as their parents'

  • Free high-speed WIFI, 24/7 fitness room and daily bottled water in room

  • 7 air-conditioned conference rooms with natural light & high-speed WIFI.

  • Parking garage with EV recharge terminal & direct hotel access by elevator.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Gift shop/newspaper shopPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Boat excursions (Nearby)Paying
  • Jogging track (Nearby)
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Basel City

Grosspeterstrasse 12
4052
basel
switzerland

Tel: +41613066868

Fax: (+41)61/3066869

Check-in from 14h00

Check out up to 12h00

  • By plane

    BASEL MULHOUSE EUROAIRPORT At 10km / 6 miles

  • By train

    BASEL At 0.8km / 0.5 miles

GPS :47.545049, 7.599613

Your meetings and events

Our air-conditioned conference and seminar rooms are bathed in natural light and feature state-of-the-art conference equipment. They provide space for up to 250 people. Five rooms can be combined into an area of 344 sq. ft. to 2067 sq. ft.With the Meeting@Novotel offer, Novotel promises the right solution to meet every need.

Room descriptions and layouts

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Soundproof

  • Meeting room

  • Syndicated room

  • Audio and video equipment

  • Office

  • Day light

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The modern, spacious Novotel rooms are adaptive to your individual needs.

Family Room with a queen size bed and sofa bed

Accessible room
  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Views: City View, Patio, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Executive Room with queen size bed and sofa

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Next twin room

Accessible room
  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)
Rooms

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

International and regional delicacies are awaiting you at this trendy yet cozy bar in combination with reading corners in the lounge and working spaces.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR BY NOVOTEL

Non contractual photo

International and regional delicacies await you at this trendy yet cozy bar, complete with reading corners for lounging and spaces for working.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Basel City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,798 reviews

tripadvisor

TripAdvisor Rating 4.5/5

582 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Excellent Staff

Customer review rating 4.5/5

Kevin T. Business - 27/12/2020 Confirmed reviews ALL

The staff in this particular Novotel provide an overall fantastic service.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Charline. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Larissa Harter Novotel Basel City

Good stay

Customer review rating 4.5/5

Abhilash Families - 06/12/2020 Confirmed reviews ALL

The entire experience, although a short one, was very pleasant. Starting from the booking - as soon as I completed the booking on their website, I got an email from the hotel saying that they will prepare a baby cot and a sofa bed for our two kids. The online check-in process was simple and ensured that we were in our room in a few minutes of arriving at the hotel. We had arrived quite late, but the hotel staff took in our order for room service dinner. A good breakfast was served in the room again at the exact time that we requested. Room was neat and clean, comfortable bed - all in all we had a good rest.

Dear Abhilash V., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Larissa Harter Novotel Basel City

Great work stay

Customer review rating 4.5/5

Rene Z. Business - 29/11/2020 Confirmed reviews ALL

As always the service was impecable

Dear Mr. Z., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Larissa Harter Novotel Basel City

very Good stay

Customer review rating 4.5/5

Marco Couples - 27/11/2020 Confirmed reviews ALL

Our room was as expected and the hotel staff was very kind.

Dear Mr L., We very much appreciate your comments regarding your stay at the Novotel Basel City. We are delighted to read that you had a great stay with us and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely yours, Line Novotel Basel City

Comfortable hotel with a good location

Customer review rating 4.5/5

Brian Families - 16/11/2020 Confirmed reviews ALL

We've stayed only 1 night and we have had a good time. Reception staff was very friendly. The room was nice, clean and comfortable. The bed was great. The only negative point is that the room was a bit cold. We've tried to raise temperature but the system was not very efficient. We think that, because of the pandemic, very few guests were present, thus the hotel may not push on the heating bill. Not a big deal though.

Dear Mr W., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive feedback from our guest to improve the quality of our services. Don't hesitate to contact the reception during your stay if you room is to cold or if you have any problem. We have extra heater on availability free of charge on simple request. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Kind regards, Line Novotel Basel City

Visit Basel

Customer review rating 4.5/5

Johana Families - 26/10/2020 Confirmed reviews ALL

The staff was nice and super helpful. We find the hotel pretty and felt safe since we could see they are following health recommendations very well. The Breakfast is awesome and many options included.

Dear Johana M., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to continuously improve the quality of our services, even more in this difficult pandemic time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Line Novotel Basel City

Good Stay

Customer review rating 4.5/5

Alexander S. Solo - 23/10/2020 Confirmed reviews ALL

Short overnight stay next to Basel SBB station

Dear Mr S., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. The hotel located very close to the train station offers great travel possibilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Line Novotel Basel City

Nice family stay

Customer review rating 4.5/5

Anonymous Families - 15/10/2020 Confirmed reviews ALL

Nice hotel, well located, very helpful staff but noisy because of the traffic. Good breakfast.

Dear Mrs. D., Thank you for taking the time to share your feedback. We are very sorry, for the missing information about the closed restaurant on Sunday evening. At the moment it is a very difficult time for all the hotels and staff. There are many new regulations and restrictions which have to be fulfilled, and this can sometimes be a little bit a lot at the time. We want to apologize again. We hope to welcome you back to our hotel! Sincerely, Larissa Harter Novotel Basel City

Small room but great breakfast

Customer review rating 4.5/5

Va Families - 13/10/2020 Confirmed reviews ALL

Our family of 4 spent 2 nights in the Novotel City. The room was much smaller than on the picture and the air ventilation was quite poor making it very humid but the staff is very nice and the breakfast very good

Dear Mrs. A., Thank you for taking the time to share your feedback. We recommend you next time, to reserve one of our executive rooms, there are 10smq more space for the family. Here in Novotel we are one of the only hotels in Basel, who are able to host 4 person in one room. In all the other hotels, you need to reserve 2 rooms for a family of 4. We also have the Novotel family policy, where you could reserve a second room for 50% less of the price. Please do not hesitate to contact us next time, we will assist you with your new reservation. We hope to welcome you back to our hotel very soon! Sincerely, Larissa Harter Novotel Basel City

Always happy to stay with you

Customer review rating 4.5/5

René Business - 09/10/2020 Confirmed reviews ALL

As always your service was amazing. Also during these difficult times.

Dear Mr Z., Thank you for the great review of our hotel. It's always a pleasure for us to welcome you back ! We are glad that you enjoyed your last stay and hope to see you again very soon. Sincerely yours, Line Novotel Basel City

Central

Customer review rating 4.5/5

Anonymous Solo - 07/09/2020 Confirmed reviews ALL

Enjoyed my short stay at Novotel Basel.

Dear Mr. T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Ideal stopover

Customer review rating 4.5/5

Anonymous Couples - 28/08/2020 Confirmed reviews ALL

A very clean ,well managed hotel that is particularly well placed for people who want to transit France non stop to Calais. Underground parking is secure and staff well trained and helpful. Voucher for tram travel and good advice enables an interesting discovery of Basel.

Dear Mr. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City
Customer review rating 4.5/5

S., B. Solo - 27/08/2020 Confirmed reviews ALL

all employees are always very friendly and all was clean and save

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Top!

Customer review rating 4.5/5

Anonymous Business - 24/08/2020 Confirmed reviews ALL

Top!

Dear Mrs. F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Excellent and comfortable stay

Customer review rating 4.5/5

Renen Families - 23/08/2020 Confirmed reviews ALL

I arrived for a two days trip in Basel. I received wonderful welcome at the reception. I was upgraded to Executive Room. I got free travel tickets all over the city + 50% discounts at major attractions. I received a drink voucher at the hotel bar for the whole family. The room was large and clean. The breakfast was testy and rich. I enjoyed my stay very much.

Dear Renen, Thank you for sharing your experience following your stay at the Novotel Basel City. It is our pleasure to have had your family and yourself as guests! I will make sure to share your compliments with my team. I am absolutely sure that this review will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for your outstanding feedback which we appreciate very much. We hope your next visit will be as pleasant as the previous one and look already forward to welcoming you again. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

High recommend a stay.

Customer review rating 4.5/5

S. Families - 23/08/2020 Confirmed reviews ALL

We had a fantastic stay here. We all ways appropriate it when hotel staff can speak in English. Staff went out of there way to provide for us. Room was amazing. Wish we had more time in Basel as hotel offered fantastic extras to go out and explore the town.Only not scored a 10 because the car park was hard to locate and we could get the lift to take us to the reception on 1st arrive. So had to carry bags up the stairs.

Dear Matthew, Thank you for sharing your experience following your stay at the Novotel Basel City. It is our pleasure to have had your family and yourself as guests! I will make sure to share your compliments with my team. I am absolutely sure that this review will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for your outstanding feedback which we appreciate very much. We hope your next visit will be as pleasant as the previous one and look already forward to welcoming you again. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Great stay, as always

Customer review rating 4.5/5

René Business - 22/08/2020 Confirmed reviews ALL

I had a longer time that I was not staying with you, but now I'll be back again on a weekly basis and I hope you keep up the great work.

Dear René Thank you for your review. It is our pleasure to welcome you again on a weekly basis! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Service to be improved

Customer review rating 4.5/5

Francesco Families - 22/08/2020 Confirmed reviews ALL

too many things did not fit my satisfaction with the employee at reception and the bar

Dear Mrs. M., Thank you for taking the time to tell us about your experience at the Novotel Basel City. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will speak with the full team from front office, to be sure, this will not happen again and as well with the housekeeping why the rooms was not cleaned better. Please note that this problem was an exception to our normal practices, therefore we want to credit 2000 points to your loyalty account of ALL to compensate the lack of service you experienced. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Good Stay

Customer review rating 4.5/5

Rajen Families - 19/08/2020 Confirmed reviews ALL

Staff and their services were excellent.

Dear Rajen Hari Sarawati, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Very friendly, great breakfast!

Customer review rating 4.5/5

Anonymous Families - 18/08/2020 Confirmed reviews ALL

Lovely!

Dear Mrs. Gemma, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

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