ibis Moscow Centre Bakhrushina

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ibis Moscow Centre Bakhrushina 3 stars

Customer review rating (ALL Rating) 4.6/5 272 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Free internet access

  • 2 metro stations away from Red Square

  • 24/7 food and drinks

  • Close to Paveletsky railroad station

  • Easy access to Domodedovo Airport

Hotel location

ibis Moscow Centre Bakhrushina

Bakhrushina street Ownership 11
115054 MOSCOW
Russia

  • By plane

    DOMODEDOVO At 43.8km / 27.22 miles

  • By train

    PAVELETSKY At 0.8km / 0.5 miles

GPS:55.735844, 37.635579

Companies

  • ALLIANZ 0.5 km / 0.31 mi
  • AUDI 10 km / 6.21 mi
  • CITI GROUP 10 km / 6.21 mi
  • CONTINENTAL 1 km / 0.62 mi
  • ERNST & YOUNG 0.3 km / 0.19 mi
  • KIA MOTORS 2.5 km / 1.55 mi
  • KNIGHT FRANK 1 km / 0.62 mi
  • L'OREAL 2 km / 1.24 mi
  • LVMH 3 km / 1.86 mi
  • MITSHUBISHI 0.3 km / 0.19 mi
  • NESTLE 0.5 km / 0.31 mi
  • PEPSICO 3 km / 1.86 mi
  • SERVIER 0.5 km / 0.31 mi
  • SIEMENS 0.5 km / 0.31 mi
  • VOLKSWAGEN GROUP 10 km / 6.21 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast

Breakfast

Our accommodation(s)

Our guest reviews

Our guest reviews for
ibis Moscow Centre Bakhrushina

100% genuine reviews from our guests

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ALL Rating  4.6/5  272 reviews

TripAdvisor Rating  4.5/5  982 reviews

Good stay

Customer review rating 4.0/5

Stanislav Families - Confirmed reviews ALL

The room seemed to be only partially cleaned when we checked in, but that was probably due to the fact that we checks in early, no tragedy in that. We asked for "do not disturb" sign, but it was not provided

Dear Stanislav, We would like to take this opportunity to thank you for staying with us. We appreciate you taking time to share your feedback which we take seriously. Comments like this allow us to evaluate our services and facilities in order to strive for the highest standards expected. We are really sorry you had these uncomfortable issues during your last visit. Let me assure you it won’t happen again. If there is even the slightest possibility that you will give us a second chance in the future, I will personally guarantee my attention and your satisfaction. We really hope you will give us an opportunity to welcome you again and demonstrate you our true guest oriented service. Sincerely yours, Alan Galiakberov, Guest Service & Project Manager

Good stay

Customer review rating 4.5/5

Oleg K. Families - Confirmed reviews ALL

It is nice, clean place and professional personnel.

Dear Oleg K., Thank you very much for a high assessment of ibis Moscow Centre Bakhrushina. As our guest you have every right to expect a flawless service form all members of the hotel team. We are looking forward for your next visit. Warm regards, Alan Galiakberov, Project & Guest Relations Manager

Well located, Good stay, Polite staff

Customer review rating 5.0/5

Marina Business - Confirmed reviews ALL

Always choose to stay in Ibis hotels because it's comfortable, clean, well located.

Dear Marina! Thank you very much for a high assessment of ibis Moscow Centre Bakhrushina. As our guest you have every right to expect a flawless service form all members of the hotel team. We are looking forward for your next visit. Warm regards, Alan Galiakberov, Project & Guest Relations Manager

Good stay

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

.

Дорогой гость, Благодарим Вас за выбор нашего отеля и за то, что нашли время оценить Ваше пребывание. Наша команда польщена столь высокой оценкой и ожидает Вас снова в гости в самое ближайшее время! С наилучшими пожеланиями, Алан Галиакберов Менеджер по проектам и работе с гостями

Location mangere and staff and bar restoran … evrything best

Customer review rating 5.0/5

Seyed M. F. Business - Confirmed reviews ALL

Always great

Our Dear Seyed mohsen f., We are deeply touched your kindness and thankful for your feedback. It is honor and pleasure for every member of our young team to make your every stay memorable and provide the highest level of service. Always waiting for your back. Sincerely yours. Alan Galiakberov, Project & Guest Service Manager

Well located but Rooms are quite old

Customer review rating 3.0/5

Stan Couples - Confirmed reviews ALL

Perfectly located - in quite place with 40 minutes walk from Red square. Price for breakfast is too much, no kettle in a room, floor demonstrates that this hotel is old enough.

Dear Stan, Thank you for the time you took to give us feedback about your stay. It is extremely important for us that every guest of the hotel feel comfortable and safe. We strive to improve the service every day focusing on the wishes of our guests. I hope for a new meeting at the hotel and I believe we will be able to provide you with the highest level service during your next stay. Best regards, Alan Galiakberov Guest Service & Project Manager

Well located, nice service

Customer review rating 5.0/5

Daria Solo - Confirmed reviews ALL

As always good. Thank you!

Well and good location

Customer review rating 4.0/5

M M. Friends - Confirmed reviews ALL

Hotel is fine but room temperature so hot in night . I can’t give you out 10 out 10

Dear M M., Thank you for your assessment of our ibis Moscow Centre Bakhrushina. We are glad that you enjoyed your stay in Moscow with us. Next time do not hesitate to inform reception about any inconveniences, we will improve it immediately. We hope to welcome you back as soon as possible! Sincerely, Alan Galiakberov Guest Service & Project Manager

Good location

Customer review rating 4.0/5

Vera N. Solo - Confirmed reviews ALL

The hotel is located close to public transport and city centre. But I think some of the staff is far from Accor standarts

Уважаемая Vera N.! Благодарим Вас за Ваш отзыв. Несомненно, нашей первостепенной задачей является полное удовлетворение нужд и потребностей наших дорогих гостей. Мы стремимся к тому, чтобы каждый гость был окружен заботой, домашним уютом и теплом, трепетно уделяя внимание всем аспектам проживания еще на этапе бронирования, проявляя нашу глубокую признательность и клиентоориентированность. Позвольте уверить Вас, что у нас работают настоящие профессионалы своего дела, но некоторые из них находятся только в самом начале своего пути, однако, уже вскоре мы будем счастливы продемонстрировать их успешный профессиональный рост, оказав Вам исключительный сервис высочайшего уровня. Мы с нетерпением ждем Вашего следующего визита! С наилучшими пожеланиями, Алан Галиакберов Менеджер по проектам и работе с гостями

Best hotel in the world

Customer review rating 5.0/5

Seyed M. Solo - Confirmed reviews ALL

Amazing staff amazing maneger evrything best

Dear Seyed m., We would like to take this opportunity to thank you for staying with us. It was our greatest pleasure to serve you during your stay. We appreciate you taking time to share your feedback. Comments like this allow us to evaluate our services and facilities in order to strive for the highest standards expected. We’re thankful for guests like you and hope to see you again soon! Best regards, Alan Galiakberov Guest Service & Project Manager

Well located, rather comfortable

Customer review rating 3.5/5

Artur Couples - Confirmed reviews ALL

Overall experience was satisfying, but I recommend to include electric teapots and provide guests with some tea as well.

Dear Artur, Thank you for your high assessment of our ibis Moscow Centre Bakhrushina. We are glad that you enjoyed your stay in Moscow with us. According to ibis brand standards kettle is not included in Standard room equipment. In the way to solve this case we have installed coolers with hot and cold water at the hotel floors.We really hope you will give us an opportunity to welcome you again and demonstrate you our true guest oriented service. Sincerely yours, Alan Galiakberov, Guest Service & Project Manager

Excellent service

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Excellent service and good location.

Dear Alexandre, We very much appreciate your comments regarding your stay at the ibis Moscow Centre Bakhrushina. I would like to ensure you that for our hotel is always top priority and high importance of our guests experience and satisfaction. We’re thankful for guests like you and hope to see you again soon! Best regards, Alan Galiakberov Guest Service & Project Manager

Great location, great hotel

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

As always, a great stay wth helpful staff and a good location for central Moscow.

Dear Mr. h., Thank you for the time you took to give us feedback about your stay. It is extremely important for us that every guest of the hotel feel as comfortable as possible. We strive to improve the service every day focusing on the wishes of our guests. I thank you for your comments. I am very glad your stay at the hotel was pleasant for you and left you with a positive impression! I hope for a new meeting at the hotel and I believe we will be able to provide you with the same highest level service during your next stay. Best regards, Alan Galiakberov Guest Service & Project Manager

Well located, kind staff

Customer review rating 1.5/5

Nikita Friends - Confirmed reviews ALL

I wanted a city view at the top floor, got a 3rd floor with a building in from of the window. My worst stay. The room was extremely small and cold. The heat and a/c didn't work. The window was broken and the freezing wind was blowing out of it. Got the room replaced with a working a/c. Wasn't cold but still tiny and uncomfortable. Totally not for 2 people. Too small even for 1 person.

Dear Nikita K., We very much appreciate your comments regarding your stay at the ibis Moscow Centre Bakhrushina. I would like to ensure you that for our hotel is always top priority and high importance of our guests experience and satisfaction. That is why we track all the guests comments on the regular basis and arrange trainings for the hotel employees accordingly. I will be able to share your valuable feedback with the account person who assisted your stay at our hotel. Thank you very much for sharing with us your experience as it always the best way for improvement. Best regards, Alan Galiakberov Guest Service & Project Manager

Good stay

Customer review rating 4.5/5

Max Couples - Confirmed reviews ALL

All is well

Dear Max, We are so happy you had a fantastic time with us! Thank you so much for you trust and your comments. We’re thankful for guests like you and hope to see you again soon! Best regards, Alan Galiakberov Guest Service & Project Manager

Good service, clean, well-located, fast check-in/check-out

Customer review rating 4.5/5

Daria Solo - Confirmed reviews ALL

It was just fine, thank you very much!

Dear Daria, We are so happy you had a fantastic time with us! Thank you so much for you trust and your comments. We’re thankful for guests like you and hope to see you again soon! Best regards, Alan Galiakberov Guest Service & Project Manager

Good stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Good stay, good food, excellent staff

Dear Florent, Let me thank you for your high assessment of ibis Moscow Centre Bakhrushina. We are happy you left with good impressions your stay in Moscow and looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Alan Galiakberov Guest Service & Project Manager

Terribly unwelcome. Terribly unfriendly.

TripAdvisor rating 1.0/5

andyA8076QL Business - TripAdvisor review

Business trip. Denied check-in, since the duty manager seemed to make up her own migration laws. Finally accepted to check-in after a full hour of hassle. Really bad. And the next day power outage for hours on end. The evacuation stairs are without emergency light, which is very unsafe & supposedly a breach of the law.

Dear andyA8076QL, First of all let me thank you for your feedback. Comments like this allow us to evaluate our services and facilities in order to strive for the highest standards expected. We are sorry you had such uncomfortable issues during your last visit but I shall note that my colleague's actions were justified within the framework of Russian legislation. We follow all the rules of the migration policy with special seriousness, and sometimes we need more time to consider individual cases. Indeed, in connection with the accident at the city power plant, the hotel's electricity and water supply were cut off. However, we can assure you that the entire hotel team was maximally involved in eliminating the consequences, as well as in building communication with guests, providing all the necessary assistance to them in navigation and all emerging issues, making every effort to restore the hotel's activities as quickly as possible, with full understanding and attention to the difficult situation of each guest. The hotel team is sincerely worried about the incident, and very much hopes for your understanding in connection with the extreme situation as well as for your return. With sincere concern for you, Alan Galiakberov, Guest Service & Project Manager

Permanent high quality

TripAdvisor rating 4.0/5

f0minagen Business - TripAdvisor review

As USUAL very good location for my duty trips to Moscow! Clean and comfortable room and bed! Unable to understand of online-check-in and online check-out??? no separate line/officer?! You have to sign same papers as w/o this "fast" procedures?! You have to wait for printing out the bill...(((

Dear F0minagen, Thank you for your review and comments regarding slow check-in procedures. Unfortunately in Russia we have very strict migration law and we are obliged to copy and scan your passport including every page in order to send it to migration officer. Therefore the c/I process could take longer than in other countries. Please accept our apologies. As for the c/o - here you can only drop your key in a special box and then you receive your docs by e-mail. We shall be happy to welcome you another time and shall our best to make all the procedures as fast as possible. Kind regards, Alexandra Stryukova General Manager

Moscow stay

TripAdvisor rating 4.0/5

teddyroussel Couples - TripAdvisor review

Room was small even with the nice upgrade provide by the very nice and efficient staff. Place is walking distance from subway station (2 stops from kremlin as instance) recommande the place for a short stay 3/4 days.

Dear teddyroussel, Thank you for sharing your opinion about staying at our ibis Moscow Centre Bakhrushina. I am very happy that you enjoyed provided service. We do regret that you found the room too small and we will be happy to provide you a room with street view next time because such one seems bigger thanks to day light from outside. But mostly our rooms are the same size (about 17 square meters/bedroom). We will be glad to see you again! Warm regards, Valeriya Kozlova Guest experience Manager

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