Aparthotel Adagio Moscow Paveletskaya

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Aparthotel Adagio Moscow Paveletskaya 4 stars

Customer review rating (ALL Rating) 4.2/5 32 reviews

ALLSAFE approved hotel

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Hotel extras

  • Free internet access

  • 2 metro stations from Red Square

  • Access to food and drink 24/7

  • Close to Paveletsky railroad station

  • Easy access to Domodedovo airport

Hotel location

Aparthotel Adagio Moscow Paveletskaya

Bakhrushina street Ownership 11
115054 MOSCOW

  • By plane

    DOMODEDOVO At 42.8km / 26.59 miles

  • By train

    PAVELETSKY At 0.75km / 0.47 miles

GPS:55.735857, 37.635362


  • ALLIANZ 0.5 km / 0.31 mi
  • AUDI 10 km / 6.21 mi
  • CITI GROUP 10 km / 6.21 mi
  • CONTINENTAL 1 km / 0.62 mi
  • ERNST & YOUNG 0.3 km / 0.19 mi
  • KIA MOTORS 2.5 km / 1.55 mi
  • KNIGHT FRANK 1 km / 0.62 mi
  • L'OREAL 2 km / 1.24 mi
  • LVMH 3 km / 1.86 mi
  • MITSHUBISHI 0.3 km / 0.19 mi
  • NESTLE 0.5 km / 0.31 mi
  • PEPSICO 3 km / 1.86 mi
  • SERVIER 0.5 km / 0.31 mi
  • SIEMENS 0.5 km / 0.31 mi
  • VOLKSWAGEN GROUP 10 km / 6.21 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi

Fitness center Non contractual photo

Our accommodation(s)

Our guest reviews

Our guest reviews for
Aparthotel Adagio Moscow Paveletskaya

100% genuine reviews from our guests

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ALL Rating  4.2/5  32 reviews

TripAdvisor Rating  4.5/5  298 reviews

Enjoyable stay

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

I have stayed at this hotel on a few occasions. This time the requirements communicated before my arrival were acknowledged. Seamless check in and check out procedure.

Dear Mr. B.! Thank you very much for a high assessment of Aparthotel Adagio Moscow Paveletskaya. As our guest you have every right to expect a flawless service form all members of the hotel team. We are looking forward for your next visit. Warm regards, Alan Galiakberov, Project & Guest Relations Manager

The best apart hotel in Moscow

TripAdvisor rating 5.0/5

tixonova93 TripAdvisor review

I spent about two weeks in Adagio, and to be honest, I didn't want to leave at all. It felt like home. The staff including the cleaning service, reception, and others were always very friendly and helpful. Thank you also to the receptionist Valentina. The location of the hotel was also very nice. It was super close to everything. And yes, it's also very cool that there's a launderette downstairs that's self-service. Overall, thank you so much for such a pleasant stay at the Adagio Aparthotel.

Dear tixonova93, We would like to take this opportunity to thank you for staying with us. We appreciate you taking time to share your feedback which we take seriously. Comments like this allow us to evaluate our services and facilities in order to strive for the highest standards expected. We strive to improve the service every day focusing on the wishes of our guests. I hope for a new meeting at the hotel and I believe we will be able to provide you with the highest level service during your next stay. Best regards, Alan Galiakberov Guest Service & Project Manager

Improvements needed

Customer review rating 2.5/5

Andrey B. Solo - Confirmed reviews ALL

I have stayed at this hotel about 5 times in the last 10 months due to its location however the cleanliness of the place requires a lot of improvement especially given the current situation. The room had a lot of dust on lighting fixtures and crawling insects.

Dear Andrey B., We would like to take this opportunity to thank you for staying with us. We appreciate you taking time to share your feedback which we take seriously. Comments like this allow us to evaluate our services and facilities in order to strive for the highest standards expected. Since I am aware of the shortfall, we investigated and clearly it is a breakdown on the hotel side. You as our guest have every right to expect a flawless service from the Adagio Moscow Paveletskaya. We are proud of our service culture and commitment but as stated before, we did fail you and our own standards. Please, rest assured that we are working on improvements in our internal processes and procedures based on your valuable comments. Please, accept our sincere apologies for the inconveniences you have experienced at your stay. If there is even the slightest possibility that you will give us a second chance in the future, I will personally guarantee my attention and your satisfaction. We really hope you will give us an opportunity to welcome you again and demonstrate you our true guest oriented service. Sincerely yours, Alan Galiakberov, Guest Service & Project Manager

The best and most friendly hotel-apartment in Russia

TripAdvisor rating 5.0/5

Alexander S Business - TripAdvisor review

I have stayed in Adagio Hotel-Apartments Moscow Paveletskaya many times that now even feels like home. I am picky and not easily gives any best reviews or feedback to hotels but this hotel is my most favourite not only in Russia but of all my experiences in my life , and believe me I travel a lot for business and pleasure both. I give my top most rare of feedback to staff of Mercure Hotel & Adagio Hotel-Apartment because they are always smiling and ready to help, very friendly and helpful. I feel always very welcomed here from the first time until now , and I never ever came across any unpleasant experience here yet. Which is amazing considering that all of other hotels and hospitality services I experienced in Russia even those very luxury or expensive had lack of being friendly , usually you do not get smile from professional services people in other hotels. They just do their job, but here not only they do a great job for their guests but also they are always giving you a warm welcoming feeling. Hotel is clean and tidy , with nice smell all around. very convenient locations of Moscow central and it has many good facilities for business meetings and comfortable stay. I highly recommend Mercure Hotel & Adagio Hotel Apartment to all type of travel and stay in Moscow. YOU won't find better place and even better rate in Moscow. Special thanks to Nina , the marketing manager I have also received special voucher for free lunch and free welcoming drink! All staff specially reception and bar are brilliant and friendly, they deserve medals. 5 star *****

Dear Alexander S, First of all let me thank you for choosing Adagio Moscow Paveletskaya hotel and your true loyalty. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. I had my greatest pleasure to share your fantastic comments with my colleagues of Front Office, Bar, and specially Nina. We are so grateful for the guests like you and I do personally guaranty a high attention from every member of the staff during every of your future visits. It is an honor for everyone to make your stays incredible and memorable. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Alan Galiakberov Guest Service & Project Manager

The best hotel 👍

TripAdvisor rating 5.0/5

postomsk Business - TripAdvisor review

All for you if you want!!! The best hotel for rest and work! We travel with our family and enjoy very much staying here. Metro station is very close , Red Square is just 15 minutes walking ,,all restaurants are at Pyatnitskaya street!

Dear postomsk, It was a pleasure serving you at Adagio Moscow Paveletskaya. We really appreciate you taking the time to share your feedback and being so open with us. We are happy that you left with good impressions your stay in Moscow. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Alan Galiakberov Guest Service & Project Manager

Top quality and always best experience of stay

TripAdvisor rating 5.0/5

Alexander S Business - TripAdvisor review

Best place I have ever stayed in Moscow , not to mention I have visited Moscow since 2006 on regular basis but I was always struggling to find a suitable , comfortable hotel with reasonable rate and excellent service until I stayed and keep staying at Adagio Moscow Paveletskaya. Best friendly and helpful staff not only in Moscow but also so far among any hotel I have ever stayed in my life are at this hotel , excellent service , clean , brilliant coordination and location with walking distance to many shops and restraints and nightlife , Novokuznetskaya is short walking distance and red Square is about 15 minutes walk only a perfect walk path of the day , Hotel has sauna and Spa and Gym also , very clean and working perfectly. Decoration is nice and always tidy and clean. Over all this is best place to stay and you would love your experience here as I do every time I visit Moscow I stay here, so now it feels like home :)

Dear Alexander S., We are sorry for late reply but it is our pleasure to say thank you one more time! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valeriya Kozlova Guest experience Manager

Excellent hotel and very nice staff

TripAdvisor rating 5.0/5

sabinechaugny Families - TripAdvisor review

Since 2014 we regularly stay at the Adagio Hotel Paveletskaya and it has always been an excellent experience. The hotel is comfortable, the location is excellent the staff very nice. Washing machines are available, the gym room is small but not too busy and very convenient. The sauna is a plus.

Dear sabinechaugny, Thank you very much for being loyal to our hotel during these years. Your good impression and your loyalty are best rewards for us! We are looking forward to opportunity to welcome you back this year! Best Regards, Valeriya Kozlova Guest experience Manager

Nice aparthotel with ambience, friendly staffs and strategically placed

TripAdvisor rating 5.0/5

pauliswanto Families - TripAdvisor review

IBIS - Mercure - Adagio all-in-one place makes it a unique and nice ambience, nice and friendly staffs, especially Victoria, who helped us with a swift check-out and a nice surprise gift. It is strategically well placed, only 10 min walking distance from Paveletskaya Station or 12 min walk to either Novokuznetskaya Station or Tret'yakovskaya Station where you can find shops and also Grabli when you're hungry. The Adagio Aparthotel is quite huge, well equipped and pleasant to stay.

Dear pauliswanto, Thank you for taking the time to tell us about your experience at the Adagio Moscow Paveletskaya. Our team is very happy that we met your expectations! I will pass your comment to Victoria. And I am happy that you liked our present! We are also very glad that you found our location suitable for you. We look forward to welcoming you again! Warmest regards, Valeriya Kozlova Guest experience Manager


TripAdvisor rating 3.0/5

shai d Friends getaway - TripAdvisor review

At the Check in..the desk girl was really bad.bad approach. Girl that look from india All the rest of stuff was great But she really made us have bad experience Will never come back because one desk girl

Dear Shai D, Thank you for your review and comments. I studied the case and found out that there was a problem with a third party payment that is not accepted in our hotels. Therefore Victoria could not help you with this and called the manager. My apologies, if you found her approach a bad one, but she was following our internal rules. Kind regards, Alexandra Stryukova General Manager

Goog place to stay

TripAdvisor rating 4.0/5

Alexander K Families - TripAdvisor review

The hotel is nice and clean. The location is good - only 10 minutes on feet from a metro station. Also there are number of restaurants around. The only thing is missing is a mall. The hotel is located in the same building a Ibis and Mercury so you will have two breakfast options (almost the same but mercury is a little more expensive).

Dear Alexander K, Thank you for your nice review of our Adagio Moscow Paveletskaya! We are happy you were fully satisfied with our services, location and F&B outlets. We work hard every day in order or guests feel welcome, comfortable and positively emotional. Looking forward to welcoming you back! Best Regards, Valeriya Kozlova Guest experience Manager

Impeccable comfort, deplorable hospitality

TripAdvisor rating 3.0/5

DUBOIS RUBIO C Business - TripAdvisor review

The hotel is not badly located and quite simple to reach the historic center by transport. The same building home 3 hotels (Mercure, Ibis and Adagio). Personally I ised an apartment Adagio, which I found very well and clean. On the other hand, I found my welcome catastrophic. I got hacked my bank card by a taxi at the airport. I immediately blocked it. As we were Sunday, I was not able to withdraw cash in my local bank. So I naively arrived at the hotel around 3 pm. The manager and the host did not give me any credit, they refused my passport as a guarantee. I was only able to get my room the next day at 1 am. However, I m an Silver Accor member and I work for one of the most popular Russian TV personality....I cant imagine the welcome for a lambda person. I do advise the hotel but you better not get a glitch on the spot because it's not they who will help you.

Dear DUBOIS RUBIO C, I'm very sorry you've had to experience such a uncomforting situation. I studied it carefully and here are some bullet points. My team does not remember you've mentioned your card was stolen, otherwise they would have accommodated you. Indeed we can not take your passport as a guarantee, this is, unfortunately, our legislation. I hope you've settled the robbery story and all your funds are now secured. Trust this occasion will not leave very bad memory about our hotel and Accor in general. We do try to make each stay as smooth as possible, but in unordinary situations sometimes fail. My apologies. Kind regards, Alexandra Stryukova General Manager

Good location, but Small rooms and uncomfortable beds

TripAdvisor rating 2.0/5

gauravbansal83 Families - TripAdvisor review

It is a nice hotel apartment, at a great location, within walking distance of major attractions in the city center. We went to Adagio Moscow Paveletskaya with high expectations after great stays at Accor hotels in St Petersburg and Sochi. None of us could sleep properly for any of the 4 nights we were there. I had clearly specified "two adults + one 8-year old child" in the booking, but all we got was a queen size (only 5 ft wide) bed and no provisioning for any extra bed as the room was pretty small (plus the mattress was too soft and hence uncomfortable). Upon complaining, the receptionists told us that they allow children upto 12 year old sharing the same room/bed, hence this problem did not come up when the booking was made. Consequently, those 4 nights were quite painful. The hotel should have informed about this constraint when I made the booking (months ago), so that I could have booked some other option. Just as a reference - both of my other Accor hotels (in St Petersburg and in Sochi) had provided extra beds (ready before our arrival, without explicitly asking) for the child.

Dear Gauravbansal83, Thank you for your fair review, I beg my pardon for such a disappointment. I studied the situation and indeed it was totally our fault not to advice you a different type of room. I saw your correspondence with our reservation agent and she warned you when you tried to book ibis room, but missed it, when you booked adagio. And of course our reception team should have reacted and upgraded you. Please write me directly at H8223-GM@accor.com when you will be back to Moscow and I'll do my best to recover:) Apologies to the whole family, Kind regards, Alexandra Stryukova General Manager

Really great

TripAdvisor rating 5.0/5

rubenv982019 Friends getaway - TripAdvisor review

Very good hotel, the service was on point, room very modern, clean and comfortable. With just a 7 minute walk to the metro station and 2 stops from the kremlin, the location is also perfect. Only love for this accommodation

Dear Rubenv982019, Thank you very much for sharing your love with our Adagio apart-hotel:) - this is very kind of you! Our guests' comfort is our priority and we aim best ever hospitality and smile! We shall be happy to welcome you back here, Kind regards, Alexandra Stryukova General Manager

My last stay at Adagio Moscow

TripAdvisor rating 3.0/5

mathiasmoreno Business - TripAdvisor review

Although I was exceptionnally travelling with my wife, we have been given the smallest room I ever experienced at Adagio Hotel. I am a ClubAccor Gold Member and a frequent traveller to Moscow for I was certainly expecting more. When I inquired the reception about, I clearly noticed that they simply didn't realize we were a couple. These kind of details should definitely deserve more attention...

Dear Mathiasmoreno, Thank you for your review and comments, I'm very sorry you were unsatisfied this time. Unfortunately, there was no availability to make an upgrade for you as we usually do. 100% occupancy happens sometimes:). Please be sure that next time we do everything to make you comfortable. See you soon at Adagio Pavaletskaya, Kind regards, Alexandra Stryukova General Manager


TripAdvisor rating 5.0/5

SebastianDjk Families - TripAdvisor review

It was such a pleasure to stay in Adagio Paveletskaya! Every wish was fulfilled. The room was clean, and everything needed was there. Stuff is responsive. We liked it very much. Think the next stay would be Adagio too.

Dear Odyssey65886950915! On behalf of each our team member I'd like to thank you for your kind review and appreciation! We try hard to make our valuable guests feel welcome, and being responsive and hospitable is our main priority! Good to know you've noticed it:) We will be more than happy to welcome you again, Kind regards, Alexandra Stryukova General Manager

Three hotels Accor on Paveletskaya!

TripAdvisor rating 5.0/5

elenabass Solo travel - TripAdvisor review

Wonderful hotel, friendly team, beautiful rooms with kitchen, clean and comfortable, the center of Moscow, in the building which is 10 minutes from the Paveletskaya metro station, there are three hotels of Accor, Mercure, Adagio and Ibis

Dear Elena, Thank you very much for your comment. We glad to hear that you had a nice stay in Adagio Moscow Bakhrushina and enjoyed not only the perfect location of the hotel in the heart of Moscow and proximity to metro and Paveletskaya railway station, but also warm welcoming of our employees and high standards of services. Thank you for emphasizing the benefits of three hotels Mercure ibis Adagio under the same roof. It is very important for us to make you feel in Adagio as comfortable, cozy as at home with good care of our employees. Thank you very much, Looking forward to see you again, Best regards, Alexandra Stryukova, General Manager

Excelente para famílias

TripAdvisor rating 5.0/5

paulovidal_pv Families - TripAdvisor review

Located in quiet area with nearby metro stations.Two subway stations from the center.Good service to guests.Excellent quality-price.Good conditions. Highly recommend to people traveling with family.Moscow is a very beautiful city and easy to explore.

Dear Paulovidal_pv, Thank you for sharing your nice emotions about your stay in Adagio Bakhrushina! We are very happy to get positive feedback, understanding that our hard work brings us to your satisfaction:) Indeed Adagio apartments are very comfortable for family stays and we appreciate a lot your choice! Hope to welcome you once again, Warm regards, Alexandra Stryukova General Manager

nights from 18 to 21th of May

TripAdvisor rating 5.0/5

Cedric C Couples - TripAdvisor review

Wonderful reception (and receptionist) Room was great, clean and comfortable, good price and quality, also not far from the red square. I recommend. (just forgot to give back my key, sorry guys ^^ ) CC

Dear Cedriccason91, Thank you for such an emotional and priceless review! My team will be more than happy when I’ll share it with them! Your emotions are our “batteries” and motivation to do an extra mile every day! And the key-no worries, let it be your small souvenir:) Warm regards from sunny Moscow, Alexandra Stryukova General Manager

Good hotel but poor management during adverse event.

TripAdvisor rating 2.0/5

lwumingl Couples - TripAdvisor review

Firstly, I must say that we were really satisfied with the hotel if not for the adverse event on 24Sep17 night. Overall, the hotel has great location and the staff was helpful. Room was clean but be informed that if you choose to stay 5 nights, there is no room cleaning which we were fine with it as we were used to cleaning our room. There is great food restaurant/cafe(Karavaev Brothers Restaurant) which is around 100m away and they served really authentic russia food. We had our dinner and breakfast there everyday. It would have been a five star review if not for the last night. We were told to gather at the lobby and next we were directed outside the hotel in minimum clothing which we stayed there for 3hours. As it was close to 11pm, most of the place was closed and we have no where to go but to stay near the hotel hoping we can return to it soon. It turns out that the police, fire engine and ambulance arrived and we were not informed of what had happened. The only thing we were told is that we are not able to return to the hotel and we have to endure the freezing weather at 6 degC. Overtime, people started leaving. We were left stranded there and it was only 1-2hrs later which the staff started to distribute blanket and hot drink. Still, the blankets were randomly distributed whereby priority should be given to elderly, children and women. I think the hotel can improve on its management of hotel resident in the event of adverse event by ensuring the comfort of the people and communicate what to expect for the next few hours. Also, it will be great if the management can arrange a warm place for us to stay in or at least inform us to bring our cash and warm clothing with us. Overall, the hotel was great but the last night was DISASTROUS. I believe all people(elderly, lady and some resident who were in shorts) who were there, were have agreed with me.

Dear Sio W, Thank you for having chosen Adagio Moscow Paveletskaya for your stay in Moscow. It’s a great pleasure to know that you enjoyed the great location, your clean room and good food. Special thanks for considering our staff being excellent, it is really important for us. Meanwhile, I am really sorry that it was the forced evacuation that ruined the impression of your stay with us. Indeed, according to the report of the Security Office, there was a series of bomb threat calls during the night from 24/25 in a number of hotels, including our hotel complex. Thus, we had to carry out emergency evacuation of our staff and the Guests. Following your comment on the lack of management, please, let me precise that emergency call was turned on immediately and was transmitted in two languages. This alert was giving clear instructions in English and Russian about leaving the building. When outside the Hotel, the Security officers directed the Guests to the place of a general evacuation. Nobody is authorized to evacuate people except for specialized services such as MES, FSB etc. The staff were evacuated in conformity with the instruction and the skills they got from our regular trainings on the emergency response. The staff reacted immediately, left the building quickly and moved to the place dedicated for evacuations as it is strictly prohibited to be close to the building. For understandable reasons it was not possible to predict the beginning and the ending of this procedure. When it became clear that it would take time for Ministry of Internal Affairs, deminers and specialized services to survey the building, the evacuated Guests were offered warm blankets (first of all to the Guests who came out without warm clothes). Apart from that, in the shortest time possible we provided hot drinks, which was not a standard procedure for evacuation but an exceptional initiative of the Hotel to take care of our Guests. The investigation of the building lasted three hours until the risks of exposure were completely ruled out. The end of evacuation was immediately announced to all the Guests waiting in the street, who returned safely into their rooms. On top of that, I would like to add that there is no hotel fault in such cases as phone terrorism, but our staff being in equal conditions with everybody provided help for our Guests, as well as psychological support, delivered hot drinks and blankets. After the evacuation, they did not go home in order to clean the area around the hotel, pick up scattered blankets in the street, cook and serve for our Guests the breakfast in the remaining 3 hours, although their shift had ended. Thus, all the things considered, I believe that in this force-majeure situation the management and the staff made everything possible to primarily ensure the safety and comfort of our Guests. Nevertheless, we will take into account your comments and the required action takes place. Thank you for drawing our attention. Kind regards, Ada Egorova General Manager

New hotel, nice area!

TripAdvisor rating 5.0/5

valerii26 Couples - TripAdvisor review

Had a stay there with my wife. Quite new hotel with friendly and efficient staff! You can have a nice walk from the Nokuzneckaya metro station with bars and restaurants on the way! Would recommend and come back again!

Many thanks for sharing your review about your experience at Adagio Moscow Paveletskaya Hotel! This is the best evaluation of our work to know that you enjoyed your staying with us and highly appreciated the level of service. We hope you will choose Adagio Moscow Paveletskaya Hotel again for your next stay in Moscow! Sincerely, Ada Egorova, General Manager

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