Mercure Moscow Paveletskaya 4 stars

Customer review rating (ALL Rating) 4.6/5 3,481 reviews

ALLSAFE approved hotel

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Mercure Moscow Paveletskaya
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+ 18 Services

Hotel extras

  • Free internet access

  • 2 metro stations from Red Square

  • Access to food and drink 24/7

  • Close to Paveletsky railroad station

  • Easy access to Paveletsky railroad station

Hotel location

Mercure Moscow Paveletskaya

Bakhrushina Street Ownership 11
115054 moscow
russian federation

Tel: +74957205303

Fax: (+7)4957205332

Check-in from 15h00

Check out up to 12h00

  • Metro:  Zamoskvoretskaya Paveletskaya

  • By plane

    DOMODEDOVO At 42.8km / 26.59 miles

  • By train

    PAVELETSKY At 0.75km / 0.47 miles

GPS:55.735788, 37.63519

Companies

  • ALLIANZ 0.5 km / 0.31 mi
  • AUDI 10.0 km / 6.21 mi
  • CITI GROUP 10.0 km / 6.21 mi
  • CONTINENTAL 1.0 km / 0.62 mi
  • ERNST & YOUNG 0.3 km / 0.19 mi
  • KIA MOTORS 2.5 km / 1.55 mi
  • KNIGHT FRANK 1.0 km / 0.62 mi
  • L'OREAL 2.0 km / 1.24 mi
  • LVMH 3.0 km / 1.86 mi
  • MITSHUBISHI 0.3 km / 0.19 mi
  • NESTLE 0.5 km / 0.31 mi
  • PEPSICO 3.0 km / 1.86 mi
  • SERVIER 0.5 km / 0.31 mi
  • SIEMENS 0.5 km / 0.31 mi
  • VOLKSWAGEN GROUP 10.0 km / 6.21 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

TOWNHOUSE

Fine cuisine and a selection of excellent wines, exceptional service and the designer restaurant interior create the cozy atmosphere of a true gourmet restaurant.

Your meetings and events

Room descriptions and layouts

12 

meeting rooms

From 1 to 220 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Mercure Moscow Paveletskaya

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,481 reviews

TripAdvisor Rating 4.5/5

917 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Feels like home

Customer review rating 5.0/5

Anonymous Solo - 29/09/2021 Confirmed reviews ALL

I had a really good experience during the stay. Team is really great and helpful, specially Elisabeth the receptionist

Dear Mr. D., We would like to take this opportunity to thank you for staying with us. We appreciate you taking time to share your feedback which we take seriously. Comments like this allow us to evaluate our services and facilities in order to strive for the highest standards expected. I will share your feedback with Elisabeth, it would be a great motivation for her. We are happy you left with good impressions your stay in Moscow and looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Alan Galiakberov Guest Service & Project Manager

Well located

Customer review rating 3.5/5

Albert Business - 25/09/2021 Confirmed reviews ALL

Very nice feel, friendly and professional staff. Super professional and helpful in handling power outage for 30 hours. Disappointed though that management never contacted me or offered any compensation for staying in a hotel with no electricity for more than a day. Definitely will factor this in when booking next stay

Dear Albert, First of all let me thank you for staying with us and your feedback. It was our greatest pleasure to serve you during your stay. You as our valuable guest have every right to expect a flawless service from the Mercure Moscow Paveletskaya. We are proud of our service culture and commitment but as stated before, we did fail you and our own standards. Please, rest assured that we are working on improvements in our internal processes and procedures based on your valuable comments. I would also like to take this opportunity to share the fact that this is an exception to the rule. Please, accept our sincere apologies for the inconveniences you have experienced at your stay. If there is even the slightest possibility that you will give us a second chance in the future, I will personally guarantee my attention and your satisfaction. At any time it would be my pleasure to meet with you and explain the past, but more importantly to look into the future and prove to you the highest level of the Mercure Moscow Paveletskaya service. Truly appreciate if you allow me to stay your personal contact for any further assistance. Best regards, Alan Galiakberov Guest Service & Project Manager

Good stay, very nice staff

Customer review rating 5.0/5

Oksana Friends - 05/12/2020 Confirmed reviews ALL

Stayed there for 2 days only, and had nice experience. Comfortable rooms, nice location, there are many cafes around. Staff was very helpful and polite

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Mercure Moscow Paveletskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valeriya Kozlova Guest experience Manager

Well located, new rooms, easy check in, pleasant staff

Customer review rating 5.0/5

Anna Solo - 05/11/2020 Confirmed reviews ALL

Great stay

Dear Mrs. n., Thank you very much for your feedback about your stay in Mercure Moscow Paveletskaya! We are very happy that you enjoyed your stay with us. Hope to welcome you back as soon as possible! Sincerely, Valeriya Kozlova Guest experience Manager

Good stay

Customer review rating 4.5/5

Viktor L. Business - 08/09/2020 Confirmed reviews ALL

Excellent

Уважаемый господин Лемешевский,   Позвольте поблагодарить Вас за то, что Вы нашли время поделиться Вашим мнением. Нам хочется верить, что в целом у Вас остались хорошие впечатления о нашем отеле.    Мы высоко ценим отзывы гостей, так как они помогают нам развиваться и быть лучше, поэтому я буду очень признательна, если Вы поделитесь возможными сложностями по адресу h8…, с которыми Вам пришлось столкнуться в течение Вашего проживания, а также более подробными комментариями о работе служб отеля, которые получили не самую высокую оценку с Вашей стороны.   С наилучшими пожеланиями, Валерия Козлова Менеджер по работе с гостями
Customer review rating 4.5/5

Wal Business - 06/02/2020 Confirmed reviews ALL

Perfect hospitality

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Moscow Paveletskaya. We are very happy that our hotel is your constant choice during all these years. I will pass your comment about breakfast choice to our management. And Alexey sends you best wishes! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valeriya Kozlova Guest experience Manager

Exceptional!

Customer review rating 5.0/5

Florian G. Business - 30/01/2020 Confirmed reviews ALL

First of all, I could not be back for business in Russia, fast, without the exceptional support of Ms. Alexandra Stryukova and the Front Office team: I lost my passport and only their help with confirmations of my last stay in Russia allowed the Russian Consulate to swiftly issue me a new, long term business visa, on fast track, without hassle. Practically, I called them from Russian Visa Service and in 2 minutes I got all confirmations needed by email: everyone handling my visa was pleasantly surprised by fast, efficient and effective support! When I arrived back to hotel I was warmly greeted by all staff, kind and friendly.

Dear Mr. Florian, We very much appreciate your comments regarding your last stay at the Mercure Moscow Paveletskaya. It is always a pleasure to receive positive feedback especially from such a loyal guest! I will share your comments with our team. I am very happy that all our team was able to help you! We are always waiting for you back to Mercure! Sincerely, Valeriya Kozlova Guest experience manager

Loved it, as always.

Customer review rating 5.0/5

M. A. Business - 16/01/2020 Confirmed reviews ALL

Late check out was extended till 5 pm- such a wonderful surprise! Many thanks for positive and welcoming receptionists!

Dear Mr. Alyoshin, We very much appreciate your comments regarding your stay at the Mercure Moscow Paveletskaya. It is always a pleasure to receive such a positive feedback. I passed your comment to our Front Office team. They send you best wishes! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valeriya Kozlova Guest experience Manager

Mercure Moscow Paveletskaya - Feedback

Customer review rating 2.0/5

Anonymous Solo - 10/01/2020 Confirmed reviews ALL

1) Despite the fact that I did online-check in in advance, after arrival, my check-in took place very long. In addition to that, the lady on the service desk was not very kind and had no prof. manner how to deal with clients - especially being under stress (from my point of view). 2) During my stay in the hotel, cleaning service was quite often late (after 3.00 pm) in the afternoon. Sometimes, I felt very uncomfortable being respectively relaxing in my "unclean" room in the afternoon. Generally, the hotel staff could be more friendly and open minded. I have been many times in your hotel and it was always really perfect stay but this time, something was different (= in the air). I am quite often in Moscow but I don't think that I will use your service/book one of your hotel from the chain. Unfortunately, your service strongly slacked.

Dear Mr. S., Thank you for choosing our hotel Mercure Moscow Paveletskaya and sharing you’re your feedback. I am very sad to hear that you did not enjoy your stay with us this time. We made an internal investigation about your comment of check-in process. Unfortunately at the moment of your arrival there was a big queue which did not allow to make a fast check-in for you despite the fact that we prepared your room in advance with online registration. When you arrived to reception desk my colleague did her best to provide your room keys faster. Please accept our apologies for this inconvenience. We will make an additional training for our front office team in the way to avoid these situations. Cleaning service in our hotel is available since 9 a.m. till 5 p.m. If you have any preferences about the time of room cleaning please do not hesitate to let us know. We will be happy to make you stay more comfortable! I hope that you will give us a possibility to welcome you back and improve your last stay’s impression. Wishing you all best! Best Regards, Valeriya Kozlova Guest experience Manager

Bar & Breakfast staff with room for improvement

TripAdvisor rating 3.0/5

Bergerling Business - 21/12/2019 TripAdvisor review

Great check-in with friendly staff, the room was decent with nice decor. The bar & breakfast staff is terrible not service oriented at all. We had two guys approaching us twice during our breakfast claiming that we didn't have any credit hence wanted us to pay cash, until they realised that someone was looking up the wrong room. The Asian looking guy in the bar shouldn't have any contact with international guests at all.

The best Mercure in Russia

Customer review rating 5.0/5

Sergei Business - 16/12/2019 Confirmed reviews ALL

I appreciate ALL at this hotel

Dear Mr. T., We very much appreciate your comments regarding your stay at the Mercure Moscow Paveletskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Valeriya Kozlova Guest experience Manager

Amazing, warm, kind...

Customer review rating 5.0/5

Florian G. Business - 16/12/2019 Confirmed reviews ALL

The experience was, as always, amazing. Coming back home. And since I am a little taller and xxtralarger, I never have a bathrobe on my size anywhere I travel (I live in hotels:-) … So when I arrived there was a special bathrobe, my size, only for me. So.. I have a thing or more, just for me, waiting for me at home, in Mercure. I shall bring also books, memories, as it is home...

Dear Mr. G., Thank you very much for your review! We are very happy that you liked our surprise! Thank you again for sharing your experience, and hope to see you soon! Sincerely, Valeriya Kozlova Guest experience Manager

Business Trip in November 2019

Customer review rating 5.0/5

Michael S. Business - 02/12/2019 Confirmed reviews ALL

Everything when very well and it was again nice stay.

Dear Michael S., We very much appreciate your comments regarding your stay at the Mercure Moscow Paveletskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valeriya Kozlova Guest experience Manager

Perfect stay

TripAdvisor rating 5.0/5

432andreasv Business - 07/11/2019 TripAdvisor review

Another very nice stay at this hotel and therefore I can only recommend it. The staff is very friendly and actually I believe this hotel is 4,5 stars, closer to 5 star than to 4 star and for that it offers a perfect value for money balance.

Dear 432andreasv, Thank you very much for your constant choice of our hotel. It is really great reward for us that you come back! We are very pleased to hear that you rate our hotel very high. We do appreciate your warm feedback and look forward to welcoming you back at Mercure Moscow Paveletskaya! Best Regards, Valeriya Kozlova Guest experience Manager

Highest standard of hospitality and greatest warm feeling!

Customer review rating 5.0/5

Florian G. Business - 01/11/2019 Confirmed reviews ALL

A personal note: my birthday was last month and I received a great message from all hotel colleagues: it was very emotional for me! Amazing!!! Never happened in my life, and I am 45, and I lived in hotels around the world most of my life! I was greatly welcomed by front office staff, bell boys, restaurant & bar, as a colleague returning home. Room staff was nice and attentive, careful and graciously discrete. Exceptional, again!

Dear Mr. G., It is always great pleasure to welcome you in our hotel! We are very happy that you loved our small surprise! Your positive emotions is the greatest reward for us! Thank you for being our loyal guest. We are really happy to welcome you each time! Best Regards, Valeriya Kozlova Guest experience Manager

BUSINESS TRIP

Customer review rating 4.0/5

Κουρτη Π. Business - 22/10/2019 Confirmed reviews ALL

Very Good

Dear Kourti P., We very much appreciate your comments regarding your stay at the Mercure Moscow Paveletskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valeriya Kozlova Guest experience Manager

great stay

Customer review rating 4.0/5

Km Solo - 20/10/2019 Confirmed reviews ALL

another great stay at this hotel. my gold status with Accor gave me an upgrade but was told that the privilege room only has rooms with shower. that part was a bit disappointing as I like the regular room with the bathtub a lot (they have a nice deep tub).

Dear Mr. M., Let me thank you for your high assessment of Mercure Moscow Paveletskaya Hotel. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your positive feedback is the greatest reward for us. I added your preference about bathtub to your profile so we will be happy to fulfill your request upon hotel availability during your next stays. I am also sorry for caused inconvenience regarding refill of water and bath amenities. I passed you comment to our Housekeeping Manager to avoid such situations during next stays. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Valeriya Kozlova Guest experience Manager

Everything I could expect and more

TripAdvisor rating 5.0/5

nataliazaborovska Business - 19/10/2019 TripAdvisor review

I am indeed fully impressed with this hotel. I am very often travelled mostly on business and I have the list of things I wish to have. This hotel has met all and exceeded. Staff is very friendly and always tries to help, room had all I need, very nice and cozy, breakfast is outstanding. Let’s add location and price combination. Will stay there again and highly recommend to everyone.

Dear nataliazaborovska, Thank you for your nice review of our Mercure Paveletskaya! We are happy you were fully satisfied with our services, location and breakfast. We work hard every day in order our guests feel welcome, comfortable and positively emotional. Looking forward to welcoming you back! Best Regards, Valeriya Kozlova Guest experience Manager

Very good stay

TripAdvisor rating 4.0/5

Flure1 Couples - 15/10/2019 TripAdvisor review

Stayed here for three nights. Enjoyed it very much. Very friendly and helpful staff. The facilities were as described. Comfortable, clean room. handy for the Metro, only a 10-minute walk away. Lovely coffee shop across the road.

Dear Flure1, Let us thank you for taking your time and posting such a positive and detailed review regarding your recent stay at Mercure Moscow Paveletskaya! It is also so nice to know that you liked our service as we are happy to meet all your expectations. We do appreciate your warm feedback and look forward to welcoming you back at Mercure. Warmest regards, Valeriya Kozlova Guest experience Manager

very good

TripAdvisor rating 4.0/5

LilaK_11 Business - 14/10/2019 TripAdvisor review

Very good stay. . The Library café has friendly stuff and nice operation. The rooms are clean and quite. The receptionists very friendly and all willing to serve you as best as possible. In all it is a very good experience every time that I visit Moscow for business and I tend to have the familiar sense of "Home", every night that I return from a busy day to the Mercure Hotel.

Dear LilaK_11, Thank you for your great review of Mercure Moscow Paveletskaya! We are very happy that you enjoyed your stay in our hotel! Special thanks for kind words about our team. This is the greatest reward for us! We are doing our best to make each guest feeling like at home and I am happy that we did it to you! We always wait for you back to Mercure Moscow Paveletskaya! Sincerely, Valeriya Kozlova Guest experience Manager

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