Hotel - Novotel Moscow Kievskaya
Novotel Hotel Novotel Hotel

Novotel Moscow Kievskaya Hotel

4.5/5 415 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Cash machine
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 h
    • Opening hours : Week-end 24 h

Business services

  • 12 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

Novotel Moscow Kievskaya Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BRITISH PULLMAN 38 m2 2 m 30 10 10 15 15
RED ARROW 38 m2 2 m 30 10 10 15 10
ROYAL SCOTSMAN 38 m2 2 m 30 10 10 15 0
SILK ROAD 38 m2 2 m 30 10 10 15 0
DANUBE EXPRESS 71 m2 2 m 50 25 25 25 40
TRANS-SIBERIAN EXPRESS 71 m2 3 m 50 25 25 25 0
ANDEAN EXPRESS 75 m2 2 m 50 25 25 25 40
GLACIER EXPRESS 75 m2 2 m 50 25 25 25 50
ORIENT EXPRESS 1 85 m2 6 m 70 30 30 35 0
ORIENT EXPRESS 2 91 m2 6 m 80 30 30 35 70
MAHARAJA'S EXPRESS 146 m2 2 m 50 30 35 40 50
ORIENT EXPRESS 1+2 176 m2 6 m 160 70 70 80 100
    • Flipchart
    • Meeting room
    • Audio and video equipment
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our restaurants and bars

See all our restaurants and bars
4.6/5 ALL Rating 4,512 reviews

Our guest reviews for
Novotel Moscow Kievskaya

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 415 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Business - 19/02/2020 TripAdvisor review
« Novotel standing »

Novotel standing implying cleaness, service level, etc. The hotel is very well located, with Metro next door - 15 minutes from touristic sites - Bolshoi/Kremlin - Very good and wide breakfast choices.

Drew Business - 06/02/2020 Confirmed reviews ALL
« Well Located »

I was originally booked into th eIBIS hotel. But it seems that they were overbooked and I was upgraded to the Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Drew, Thank you for taking the time to share your feedback. Let me kindly explain that we relocated you complimentary due to high occupancy, but we can not provide free breakfast, just accommodation. We hope to welcome you back to our hotel very soon! Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Paoxx Friends - 03/02/2020 Confirmed reviews ALL
« Hotspot in Moscow »

We had a very comfortable stay in Novotel Kievskaya, front desk was very attentive and helpful since we came to check in during late night. It was pretty nice vacation time, we definitely back here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PaoxX, Thank you for your wonderful feedback about your stay in Novotel Moscow Kievskaya! We are very happy that we were able to meet your expectations. We will be glad to see you again as our guest! Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Peter A. Solo - 02/02/2020 Confirmed reviews ALL
« Unwelcoming, will not return to this hotel »

Whilst the room was clean, quiet and comfortable, the whole experience was spoiled by the complete lack of welcome at the reception arrival. I don't think I even saw a smile on the receptionist, let alone any words of welcome (did somebody die??) - the whole conversation was stupid - "You have already paid for one night, do you want to cancel this and pay for the whole two nights at the end, or to continue as it is?" - why am I even being asked this, seems stupid to me, should have been explained? The whole conversation focussed around finance. Didn't even ask me if it was first time to the hotel, nor where I was coming from, or offer to help on anything else to do with the stay. He pointed out where the lifts were and that was it. No introduction to the hotel facilities, no real feeling of warmth or welcome, it was so off hand, it came across as completely rude. I have never before experienced such a bad welcome at a hotel, and for this reason, will not return to Novotel Kievskaya. In this day, when there is so much more competition in the hotel space, and with other options such as Airbnb, you should be doing everything to make guests feel welcome - why not offer them a free tea or coffee as a welcome token? (doesn't cost much to provide!) More importantly, why not introduce the restaurants (i.e. sell!!!), bar, pool, gym, let alone any other facilities that the hotel offers, probably a lot that I am not even aware of. If its too much for the receptionist to tell the guest, why not give them an introduction letter. When people stay in a hotel, they want to feel welcome, warm and happy! Human touch is very important.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter A, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We sincerely apologize for the inconvenience at the reception, we will definitely conduct an educational conversation with the employee, as this is not the level of service that we strive to provide! As well let me kindly explain that in our wellness zone we have free tea in assortment and fresh green apples for aur guests. We promise that we will fix the errors! Look forward to see you again. Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Igor Business - 28/01/2020 Confirmed reviews ALL
« Good stay »

Swim pool was closed when I stayed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Igor, We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya. Let me kindly explain that the was planned and we sent information to the email. We sincerely apologize for the inconvenience that was brought to you. Look forward to see you again. Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Ada E. Couples - 25/01/2020 Confirmed reviews ALL
« Great welcome! »

Thank you very much for the kind personal attention to my arrival. It was very pleasant!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ada, Thank you for your wonderful feedback about your stay in Novotel Moscow Kievskaya! We are very happy that we were able to meet your expectations. We look forward to welcoming you again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Alex Solo - 20/01/2020 Confirmed reviews ALL

Excellent as usual

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex, Thank you for your positive feedback. We will be happy to welcome you back again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Anton Solo - 11/01/2020 Confirmed reviews ALL
« good and reliable hotel chain »

all was of standard Novotel quality. perfect location. cost of the breackfast is exhorbitant (even for Moscow) so didn't take it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anton, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Leigh-anne F. Solo - 10/01/2020 Confirmed reviews ALL
« Great. I enjoyed my stay at Novotel »

Friendly staff at reception, they were very helpful. Breakfast was great and room was comfortable. Great location Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leigh-Anne F., We appreciate for the rating of your stay with us, it's an honor to receive such feedback. We hope you will visit our hotel again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Michael Families - 06/01/2020 Confirmed reviews ALL
« Could be better this time »

I don't know, may be this was due to pre New Year rush, but service was not the best this time, we were 4 persons and needed there blankets, but almost everyday only two was left after the room cleaning, it was very annoying to ask for extra blanket almost everyday. Last day our minibar was not refilled, so we had to call to reception again. We stayed at Adagio at the same building before and our experience was much better. The positive thing was that checking-in was pretty efficient and fast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. You are right, during the New Year holidays there was a high occupancy. We would like to sincerely apologize for the inconvenience caused. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Naula Families - 01/01/2020 Confirmed reviews ALL
« Best location »

location is front of metro and mall

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Sergey Families - 23/12/2019 Confirmed reviews ALL

It was excellent stay as usual:)

Hamed F. Solo - 22/12/2019 Confirmed reviews ALL
« BEST STAY IN MOSCOW EVER »

I TRAVEL MOSCOW EVERY 3 MONTH, IT WAS MY EVER BEST STAY AT YOUR HOTEL. REALLY EVERYTHING WAS GREAT. CLEAN ROOM, HELPFUL RECEPTION, KIND STAFFS, MODERN HOTEL, GREAT LOCATION, NICE ROOM SERVICE AND VERY NICE HOUSEKEEPING SERVICE. I AM THANKFUL FOR SUCH LEADERSHIP TO MANAGE THIS HOTEL IN VERY NICE SITUATION. CERTAINLY I WILL BACK TO YOUR HOTEL

Dzhan Couples - 15/12/2019 Confirmed reviews ALL
« Locally is good »

All is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dzhan, thank you for the sharing your opinion about our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Anonymous Business - 12/12/2019 Confirmed reviews ALL
« Moscow trip »

Hotel was comfortable as usual. Just a little bit too long check in procedures.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest , Thank you for your positive feedback and high quality rating. We look forward to welcoming you again! With respect, Elena Simone Guest Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Guy F. A. Business - 10/12/2019 Confirmed reviews ALL
« Great Hotel in a Great Location »

Good size room, working AC, nice shower, clean environment. The hotel is across the sreet from a large mall and the metro station so getting places was super easy. Very pleased with my 1 week stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guy from A., We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Abhilash J. R. Business - 03/12/2019 Confirmed reviews ALL
« Training Trip »

All is well except the lift, you need to link all lifts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abhilash Jacob R., Thank you for taking the time to share your feedback. Your valuable comments and observations will be considered by the hotel management. We look forward to welcoming you again! Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Anonymous Business - 03/12/2019 Confirmed reviews ALL
« always happy to stay here »

I like Novotel comfort but this time I was upgraded to a suit, which makes it even better experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Anonymous Business - 25/11/2019 Confirmed reviews ALL
« Administration »

Nice hotel and stayed there before but what really frustrated me this time is that every single day we had issues with the payment. First day it seemed the incorrect amount was taken from my credit card. Then every single day I had to pay for the room additionally (for staying longer) and issues with the 'deposit'. Even when asking to take enough deposit from the card so I wouldn't need to come back to the reception, I was still requested the next day to come back to the reception. Every single day my room key needed to be reprogrammed. Several days when asking to extend my room, I was still called the next day asking at which time I would be checking out since nobody had extended the stay in the system... Very frustrating and time consuming where we all needed to focus on our meetings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. Let me kindly explain that you made five separate bookings, in this case, we do not have the technical possibility to create a single key for all reservations. As well to earn points correctly on your platinum card, then you need to pay for the reservation every day separately. Thank you for understanding. Look forward to serving you again. Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Costa Business - 24/11/2019 Confirmed reviews ALL
« Work and relax »

.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Costa, Thank you for taking the time to rate your stay with us. We are very glad you enjoyed it. We hope to welcome you back! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

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