Novotel Moscow Kievskaya Hotel 4 stars

Customer review rating 4.6/5 4,959 reviews

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Novotel Moscow Kievskaya
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+ 22 Services

Hotel extras

  • Excellent location in the heart of the capital, near the metro and Kievsky train station

  • Contemporary rooms in various categories

  • Restaurant serving Russian and international cuisine and a cozy bar open 24/7

  • InBalance spa center with swimming pool

  • The ideal location for your business meetings and events

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Moscow Kievskaya

Kievskaya Ulitsa
2
121059 moscow
russian federation

Tel: +74956605353

Fax: (+7)4992401051

Check-in from 14h00

Check out up to 12h00

  • By plane

    VNUKOVO At 39km / 24.23 miles

  • By train

    KIEVSKSYA STATION At 0.1km / 0.06 miles

GPS :55.743431, 37.562524

Your meetings and events

Room descriptions and layouts

12 

meeting rooms

From 1 to 160 

attendees

Configuration is not available for these requirements

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  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Meeting room

  • Audio and video equipment

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living, perfect for all your needs. .

Superior Room with double bed

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Business Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with one double bed and sofa

  • Max. number of persons: 4
  • Area: From 38 m² / 409 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

GOURMET BAR BY NOVOTEL

Type of cuisine: International

Enjoy breakfast, lunch and dinner in the convivial setting of the restaurant, which overlooks the picturesque landscape of the surroundings of Moscow. Special menu available for events and business activities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVOTEL BAR

Non contractual photo

At the bar or in the main hall, you are surrounded by an atmosphere of high-quality service. The bar menu offers drinks for business meetings and getting together with friends. The Novotel hotel bar is open 7 days a week, 24 hours a day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Moscow Kievskaya

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,959 reviews

tripadvisor

TripAdvisor Rating 4.5/5

437 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Generally fine with some "BUT"s

Customer review rating 3.0/5

Arseniy Solo - 02/02/2021 Confirmed reviews ALL

Was a generally good 2-weeks stay in the hotel, which mostly met my expectations. I have to mention few negative moments, however: 1. Cleaning. I've ordered few cocktails — the dirty glasses have been staying in my room for the next three days, even though the room have been cleaned 1-2 times a day. 2. My number should've been upgraded due to Gold Accor status. Never was, even though there were free rooms for an upgrade. 3. Got a compliment with fruits and deserts — all cool, but after I've informed staff about my keto-diet, which means no sugar-no carbs, I've expected to be contacted next day with some alternative. Never happened. Doesn't matter at all, but feels like "We've done our formal stuff here and don't care" 4. Booking my room for a first night of this stay, couldn't reach anyone at the hotel number from official website — it seems like it just hasn't been working for a few days without any alternative. Except for the points above, was a cool stay. 6 as I don't feel like I'd recommend this experience to some of my friends

Dear Arseniy. At first, we would like to thank you for choosing our hotel for your stay. We really appreciate your loyalty and we will be glad to welcome you one more time to make your stay as enjoyable as possible. Thank you for your valuable comments. I shared your feedback with our staff and hotel management. Let me kindly explain that according to ALL loyalty program by ACCOR an upgrade is available upon occupansy on the day of arrival. Unfortunately, on the day of your arrival, all the Executive rooms were occupied, we could only offer you accomodation in Suite with an additional payment of 1500 rubles per day. We would like to sincerely apologize for this issue and for the inconvenience caused. We look forward to welcoming you again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

had a hole in my mattress

TripAdvisor rating 3.0/5

sdfsdf23f Business - 14/12/2020 TripAdvisor review

i have fallen into my mattress as it was broken. didn't bother to change room in the middle of the night. bad matteress == bad sleep room was clean and otherwise had nice table to work on. but mattress was an annoyance

Dear sdfsdf23f. Thank you for taking your time to share you experience regarding your stay in our hotel. We appreciate your comments as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. Look forward to meet you again. Sincerely, Elena Simone Guests Experience Manager

Zero

Customer review rating 0.5/5

Alex Business - 30/11/2020 Confirmed reviews ALL

Well, I won’t recommend this hotel for anyone to staying in. During my staying there i faced many challenges which I haven’t in my whole life. Reception guy, luinid or whatever his name stole my 500€ and said no he didn’t while my check in passport control. During my sleeping, i heard a gun shot, someone killed another, people fighting, doing this and that; too rude staff, managers doing nothing at all, disrespectful, arrogant. About Cleaning ; wasn’t too clean, water problems, reception trying always to scam or lie to you, looking at you like you are a pocket of money for them. Stay away from this place!!!

Dear Alex. Thank you for writing a review. We noticed that you have a sense of humor. But for our foreign guests, this information may seem strange. Therefore, we conducted an investigation, talked to Leonid and found out that You did not want him to scan the migration card that was in your passport. But these are the rules for registering foreign guests. You lost 500$? This is a very important matter, you need to report it to the police and we will provide video from the security cameras. We are sincerely sorry that you are not satisfied with the service, but the situations you describe have no proof. We always understand the guests and meet them halfway, but your feedback just shocked me. I will be happy to answer all your questions personaly. Sincerely, Elena Simone, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Good stay

Customer review rating 4.5/5

Anonymous Couples - 24/11/2020 Confirmed reviews ALL

Generally was good. Check in was really nice. The receptionist was very friendly. The only con is probably the fire alarm in the room. It has a flash light, so it’s quite annoying having that light flashing near the bed at night.

Dear Guest. Thank you for taking the time to rate your stay with us. We are very glad you enjoyed it. We hope to welcome you back! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com
Customer review rating 3.0/5

Artjom Business - 22/11/2020 Confirmed reviews ALL

Inadequate security measures at the entrance, manned with inadequate personnel. Unpleasant check-in experience.

Dear Artjom. Thank you for taking your time to share you experience regarding your stay in our hotel. Please allow me to apologize on behalf of the hotel. This is surely not the experience we strive for. We appreciate your comments as they will definitely help us to improve our service. Additional training and conversations were held with our staff to improve service. Look forward to seeing you again. Sincerely, Elena Simone, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Nice stay in the city center

Customer review rating 5.0/5

Dmitry Solo - 01/11/2020 Confirmed reviews ALL

Staff was very nice. Everything was clean, fast and safe

Dear Dmitry, Thank you for your positive feedback. We will be happy to welcome you back again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Disappointment again

Customer review rating 0.5/5

Geoffrey S. Business - 18/10/2020 Confirmed reviews ALL

If you offer something to customers - especially when they did not even ask for it - then you must deliver. The Russian Roulette of Will They/Won't They clean my room is bad enough, but having this after they said "tell us when you would like your room serviced" is beyond a joke. If you are not going to do it then don't offer it. I had the room serviced at the time I asked ONCE. On 2 days I had to call continuously to reception to get them to do it at all. Then we have the lottery of "What will they change?" Towels? Sometimes. Even after they had cleaned the room - no towels - TWICE. I made 3 calls over one hour to try and get some towels - to be told on the final call "They came to your room but you were not there." A lie - they went to the wrong room. How do I know? when she finally brought the towels she had another set - so she had obviously been to the wrong room. And she almost threw the towels at me. The staff at the Ibis have a "that'll do" attitude - literally everyone thinks, "just get rid of this person - that'll do." From check in through breakfast and bar staff to housekeeping everything i s"that'll do." That was why I stopped staying at the Ibis and went to the Adagio which is the complete opposite - they always over-perform. But adagio prices were insane so I tried Ibis. Never again.

Dear Geoffrey S., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. As for the delivery of towels to the room, we will definitely find out and we will have a conversation with the employee. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Elena Simone, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Love this place

Customer review rating 5.0/5

Ruslan Friends - 15/09/2020 Confirmed reviews ALL

I try to come here on monthly bases just to get quite weekend in very loud Moscow Great spa zone gives you full relaxation without traveling outside of the city Fantastic staff ! Very welcome, nice, sensitive for your requests & wishes ! Special thanks to Daria on front desk - always shows VIP welcoming All rooms - Standard to Suits are nice, clean, comfortable. This hotel good for everyone: businessman, couple, family with kids. Once you stay here I’m sure that will be always your residence in Moscow

Dear Ruslan. Thank you for your wonderful feedback about your stay in Novotel Moscow Kievskaya! We are very happy that we were able to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest! Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Good stay

Customer review rating 4.0/5

Oleg Couples - 09/09/2020 Confirmed reviews ALL

Everything was great, did not have any problems. Than you so much!

Dear Oleg, Thank you for taking the time to rate your stay with us. We are very glad you enjoyed it. We hope to welcome you back! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

great hotel

Customer review rating 5.0/5

R. D. Business - 20/08/2020 Confirmed reviews ALL

had a great experience, staff is very friendly and well trained.

Dear D. R., We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Elena Simone, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Unprofessional experience

Customer review rating 2.5/5

Anonymous Families - 18/08/2020 Confirmed reviews ALL

Check-in was not smooth. Our Lux room was never cleaned over 4 days. We had to wait for bringing a baby cot almost 1 day, even though it was indicated in the reservation. Room service was very good and nice.

Dear Maxim, Thank you for taking the time to write a review. The opinion of our guests is really important to us, because it is you who help us to become better! All comments are forwarded to the hotel manager. Let me inform you that cleaning is really only carried out on request, this decision was made by the head office in France and agreed in all countries for the safety of our guests, in connection with COVID19. Sincerely, Elena Simone, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

great location

Customer review rating 5.0/5

Andrey M. Business - 27/03/2020 Confirmed reviews ALL

everything easy, fast and excellent breakfast

Dear Andrey M., thank you for the sharing your opinion about our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

well located, clean, tidy, friendly

Customer review rating 4.5/5

Ekaterina Business - 25/02/2020 Confirmed reviews ALL

well located, clean, tidy, friendly

Уважаемая Ekaterina K., Спасибо большое за великолепный отзыв о пребывании в нашем отеле! Мы рады, что Вы хорошо провели у нас время и надеемся скоро увидеть Вас снова. С уважением, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Very good location, breakfast, service

Customer review rating 4.5/5

Anonymous Business - 24/02/2020 Confirmed reviews ALL

Staying in this hotel already 2nd time, and will definitely stay more. Very good location, just 3min from Metro statiin, great connections to airports or any Moscow district. Big shopping mall in the same building, even better just accross the street. Hotel itself is great, both room and breakfast. As well.as pool and fitness center. Recommended!

Dear Armands S., We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

such an amazing hotel

Customer review rating 5.0/5

Alan G. Couples - 20/02/2020 Confirmed reviews ALL

Absolutely fabulous hotel and room design, location of the Front Office and restaurant, open mind and polite staff, late check-out as complimentary benefit - there are things made my stay amazing and memorable. But i expected more from breakfast for this price. I’m sure i’ll be back soon. My heart belongs to Accor Family. You really made me feel welcome!

Dear Alan G., Thank you for the time you took to fill out the questionnaire on the results of your stay. I'm glad that you have positive overall impression about the hotel. Each guest feedback for us really contributes to our development and valuable feedback allows us to eliminate the emerging shortcomings to improve service. Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Good place

Customer review rating 4.5/5

Anonymous Business - 19/02/2020 Confirmed reviews ALL

Good hotel very close to the Kyevskaya station, clean and comfortable.

Dear Guest, Thank you for your positive feedback. We will be happy to welcome you back again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Excellent as well

Customer review rating 5.0/5

Alex S. Solo - 19/02/2020 Confirmed reviews ALL

Excellent as well

Dear Alex S., Thank you for your positive feedback. We will be happy to welcome you back again! Best regards, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Novotel standing

TripAdvisor rating 4.0/5

ElianeValerie66 Business - 19/02/2020 TripAdvisor review

Novotel standing implying cleaness, service level, etc. The hotel is very well located, with Metro next door - 15 minutes from touristic sites - Bolshoi/Kremlin - Very good and wide breakfast choices.

Dear ElianeValerie66, Thank you for scoring your experience with us. We will be glad to welcome you back at Novotel Moscow Kievskayal! Best regards, Elena Simone Guests Experience Manager

Well Located

Customer review rating 3.0/5

Drew Business - 06/02/2020 Confirmed reviews ALL

I was originally booked into th eIBIS hotel. But it seems that they were overbooked and I was upgraded to the Novotel.

Dear Drew, Thank you for taking the time to share your feedback. Let me kindly explain that we relocated you complimentary due to high occupancy, but we can not provide free breakfast, just accommodation. We hope to welcome you back to our hotel very soon! Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Hotspot in Moscow

Customer review rating 5.0/5

Paoxx Friends - 03/02/2020 Confirmed reviews ALL

We had a very comfortable stay in Novotel Kievskaya, front desk was very attentive and helpful since we came to check in during late night. It was pretty nice vacation time, we definitely back here again.

Dear PaoxX, Thank you for your wonderful feedback about your stay in Novotel Moscow Kievskaya! We are very happy that we were able to meet your expectations. We will be glad to see you again as our guest! Sincerely, Elena Simone Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

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