Novotel Moscow Kievskaya

Novotel Moscow Kievskaya 4 stars

Customer review rating (ALL Rating) 4.3/5 1,168 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Excellent location in the heart of the capital, near the metro and Kievsky train station

  • Contemporary rooms in various categories

  • Restaurant serving Russian and international cuisine and a cozy bar open 24/7

  • InBalance spa center with swimming pool

  • The ideal location for your business meetings and events

Hotel location

Novotel Moscow Kievskaya

Kievskaya Ulitsa, 2
121059 MOSCOW
Russia

  • By plane

    VNUKOVO At 39km / 24.23 miles

  • By train

    KIEVSKSYA STATION At 0.1km / 0.06 miles

GPS:55.743431, 37.562524

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GOURMET BAR BY NOVOTEL

Enjoy breakfast, lunch and dinner in the convivial setting of the restaurant, which overlooks the picturesque landscape of the surroundings of Moscow. Special menu available for events and business activities.

Your meetings and events

Room descriptions and layouts

12 

meeting rooms

From 1 to 160 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living, perfect for all your needs. .

Our guest reviews

Our guest reviews for
Novotel Moscow Kievskaya

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,168 reviews

TripAdvisor Rating  4.0/5  482 reviews

Not recommendable

Customer review rating 1.5/5

Andy Business - Confirmed reviews ALL

Gym is nice, location too. Limited access in entrance area, bar closed, not all lifts working, hardly possible to get registration confirmation. Disappointment.

Dear Guest, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. Look forward to serving you again. Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

A wonderful stay at the beloved location

Customer review rating 5.0/5

Serge V. Families - Confirmed reviews ALL

A frequent guest at one of the Accor hotels at this address and always enjoying it. This stay at Novotel has been great - complimentary upgrade, a wonderful suite with great views and a comfortable, relaxing stay (having checked in close to midnight).

Dear Sergey V., We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Perfect service

Customer review rating 5.0/5

Ilya B. Solo - Confirmed reviews ALL

I want to say thanks to service of this hotel. Every employees of this hotel are professionals. One person who checked in me on reception desk he was polite and helpful. He told me about all outlets and their timetables. Also he offered me a compliment of drink. Cleaning service is good.

Dear Ilya B., Thank you for your positive feedback and high quality assessment. We will be happy to welcome you back again! Best regards, Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Good standard, great location

Customer review rating 4.0/5

Jarek Business - Confirmed reviews ALL

Nice hotel, clean and quiet rooms, good service and very close to metro station

Dear Jarek, Thank you for your positive feedback. We will be happy to welcome you back again! Best regards, Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Customer review rating 4.0/5

Anastasiia N. Solo - Confirmed reviews ALL

Feels like it’s 4* but business class. No toothpaste and toothbrush, no napkins on the tables during breakfast, breakfast is 6 on 10, coffee is not good at all

Dear Anastasiia N., Thank you for taking the time to answer our questions and share your thoughts on staying at Novotel Moscow Kievskaya. I am very sorry that the service offered did not meet your expectations. Let me offer you my most sincere apologies. I hasten to inform you that all additional accessories are delivered to the room upon request within 10-15 minutes. We are very grateful for your feedback, and we sincerely hope that you will give us the opportunity to correct your shortcomings in the near future. With best regards, Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Well located

Customer review rating 3.5/5

Stu Couples - Confirmed reviews ALL

I use this hotel a lot as I like the location and the services on offer, just a bit annoyed with no reply to my question in regards to registration, I have sent an email 2 times to h8… and no reply!

Dear Stu, Thank you for scoring your experience with us. We will be glad to welcome you back at our hotel! Best regards, Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Decreasing quality of service

Customer review rating 3.5/5

Eugene Business - Confirmed reviews ALL

Overall experience compare to last 2 years gives me expression of decreasing quality of service. 1. Interior of some rooms gets too damaged. Renovation is expected. 2. Spa area is to damaged. Serious renovation to be done. 3. I always have issues to apply my loyalty account to booking. The only hotel in the group with such issues.

Dear Eugene, Thank you for your feedback about your stay in Ibis Moscow Kievskaya! We are sad that we were unable to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest to correct negative impression! Sincerely, Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Rooms are poorly maintained

Customer review rating 1.5/5

Anonymous Solo - Confirmed reviews ALL

I was appalled by the condition of the rooms. Showers are covered in corrosion and scale, flickery lights that need replacement, humidity damage in bathroom due to lack of ventilation — the list goes on.

Dear Guest, Thank you for your feedback about your stay in Novotel Moscow Kievskaya! We are sad that we were unable to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest to correct negative impression! Sincerely, Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Very well located, excellent service!

Customer review rating 5.0/5

Pierre Couples - Confirmed reviews ALL

Our 2-days stay has been an excellent experience. We enjoyed a stay with exactly the level of comfort and service we may expect from Novotel. Location is very convenient (near major shopping mall, Kiev railway and subway station, etc.).

Dear Pierre Roger M D., We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Extremely unprofessional reception/staff

TripAdvisor rating 1.0/5

ahmadabbani88 TripAdvisor review

The only good thing about this hotel is the location. Don't expect anything else, no recognition of member status or tier, very bad/unprofessional service resulted in me cancelling my supposed to be platinum accor membership. Avoid at all costs!

Dear Ahmad A, Thank you for your feedback about your stay in Ibis Moscow Kievskaya! We are sad that we were unable to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest to correct negative impression! Sincerely, Guests Experience Manager

Super Helpful Staff

Customer review rating 4.5/5

David Families - Confirmed reviews ALL

We arrived on Christmas with a problem. I did not have my internal Russian ID. Renata at the front desk worked with me in the nicest way possible. She escalated to an off-site manager to work with a copy. She was professional, courteous and got the problem solved so the kids and I could enjoy our time together. To make things even better, she called me by my name when we checked out. All with a smile. I would definitely recommend.

Dear David , We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Good hotel, good location.

Customer review rating 4.5/5

Ian Business - Confirmed reviews ALL

The room, breakfast and dinner were all good. The location is very convenient for visiting Red sqaure. All the staff were helpful and friendly.

Dear Ian! Thank you for choosing Novotel Moscow Kievskaya. You are welcome! Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Nice holidays

Customer review rating 4.0/5

Ekaterina Couples - Confirmed reviews ALL

Location is the best, rooms are really nice, cleaning is good, but the service was so slow this time, but i would come here again and still can recommend this hotel

Уважаемая Екатерина! Добрый день! Благодарим Вас за обратную связь. Будем рады видеть Вас вновь! Anastasia Borisova, Guests Experience Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The front desk needs to beultilingual and efficient

Dear Guest! Thank you for leaving a review. Your comments are very important to us. We were saddened to learn that your holiday was marred by the above items. Additional trainings and conversations were held with the employees of the economic service and the reception in order to better and faster respond to requests. I sincerely apologize for the inconvenience caused. I hope you will give us a chance to correct your impressions. Sincerely, Elizaveta Kuznetsova Personal Assistant to General Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Good but not great as before

Customer review rating 3.0/5

Marco Couples - Confirmed reviews ALL

Room was nice, upgrade provided but some other details typical for 4 stars hotel were missed, ie some services had to be requested three time, inexperience team, just to mention some.

Dear Marco, Thank you for your rating and your continued loyalty to the Accor chain. It is very important for us to receive feedback. We are constantly working to offer the most comfortable conditions of stay for each of our guests. Therefore, the comments received by you will be forwarded to the heads of the relevant departments for prompt correction of the minuses. We look forward to your next visit and hope that we can correct this impression. Best wishes, Elizaveta Kuznetsova Personal Assistant to General Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

Well located, nice rooms, good service

Customer review rating 5.0/5

Jarek Business - Confirmed reviews ALL

I am a frequent customer of this hotel, good location near metro, good service and nice, tidy rooms

Dear Jarek, Thank you for your positive feedback and high quality assessment. We will be happy to welcome you back again! Best regards, Elizaveta Kuznetsova Personal Assistant to General Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - all.accor.com

A disappointing staycation

TripAdvisor rating 1.0/5

maqiraz TripAdvisor review

I am a "Gold" status member of ALL Accor but I've received very disappointing service-below the standard of the Accor Group-from the Novotel Moscow Kievskaya hotel. I've received an unfriendly and rude attitude from the one of the receptionists during my check-in process. I had to wait about 40 minutes to received my room key although I already did the online check-in through the ALL Accor mobile application. I've already sent a complain e-mail to the hotel but they didn't reply my e-mail. The superior room they provided did not match my request and my replacement room was actually a downgraded room because it was a room without sofabed. My reservation was a superior room with sofabed. As a Gold status of ALL Accor member, I will have a chance to be given an upgrade room if available. In fact, instead giving an upgraded room they gave me a downgraded room. My online booking member price through the ALL Accor mobile application was more expensive than the published rate listed on the hotel lobby screen. Room cleanliness needs to be improved. It was a very disappointing staycation at Novotel Moscow Kievskaya hotel.

Dear maqiraz, Thank you for your feedback about your stay in Ibis Moscow Kievskaya! We are sad that we were unable to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest to correct negative impression! Sincerely, Elizaveta Kuznetsova Personal assistant to general manager

had a hole in my mattress

TripAdvisor rating 3.0/5

sdfsdf23f Business - TripAdvisor review

i have fallen into my mattress as it was broken. didn't bother to change room in the middle of the night. bad matteress == bad sleep room was clean and otherwise had nice table to work on. but mattress was an annoyance

Dear sdfsdf23f. Thank you for taking your time to share you experience regarding your stay in our hotel. We appreciate your comments as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. Look forward to meet you again. Sincerely, Elena Simone Guests Experience Manager

Novotel standing

TripAdvisor rating 4.0/5

ElianeValerie66 Business - TripAdvisor review

Novotel standing implying cleaness, service level, etc. The hotel is very well located, with Metro next door - 15 minutes from touristic sites - Bolshoi/Kremlin - Very good and wide breakfast choices.

Dear ElianeValerie66, Thank you for scoring your experience with us. We will be glad to welcome you back at Novotel Moscow Kievskayal! Best regards, Elena Simone Guests Experience Manager

Modern hotel at good location

TripAdvisor rating 4.0/5

DanielS22116 Couples - TripAdvisor review

Check in Process smooth, well received as Platinum member, got upgraded in a nice Suite room. Staff friendly and attending. Check out automatically, good and fast Service. Restaurant for dinner was not so nice, Quality of the Food below average, staff Needs to be trained better too, e.g. ordered a bottle of red wine, first choice was out of stock, second just filled into the glass without letting me taste first, then filled only the glass of my wife, not mine… Breakfast was ok. Security Level is very good. Location is very good too, Metro next buliding, Shopping malls too, a lot of Restaurants as well.

Dear DanielS22116, We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments concerning quality of the food in the restaurant will be transferred to restaurant manager for improving these minuses. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Elena Simone Guests Experience Manager

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