Novotel Zhengzhou Convention Centre Hotel

Customer review rating 4.6/5 2,258 reviews

Novotel Zhengzhou Convention Centre
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Hotel extras

  • Coffee/tea making facilities, free minibar drinks.

  • Beautiful, glass-roofed indoor pool

  • 24 hour a la carte room sevice.

  • Free WIFI Internet access

  • 30-minute drive from airport and rail station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • ZHENGZHOU XINZHENGPaying
  • LATE CHECK-OUT UP TO 5PMPaying
Leisure and activities
  • Indoor heated pool
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)

Hotel location

Novotel Zhengzhou Convention Centre

Block 17A Graham Building
CBD Outer Ring RD
450008
zhengzhou
china

Tel: +86037168509999

Fax: (+86)0371/68509966

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    ZHENGZHOU XINZHENG At 26km / 16.16 miles - Shuttle paying

  • By train

    RAILWAY STATION At 10km / 6.21 miles

GPS :34.778456, 113.729975

Your meetings and events

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • WIFI access

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Superior Room King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: Garden side, Park view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Superior Twin Beds

  • Max. number of persons: 3
  • Area: From 40 m² / 431 sq ft
  • Views: Park view, Garden side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Room King Bed, City View

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft

Premier Executive Floor Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: Garden side, Park view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Executive Premier Floor Twin Beds

  • Max. number of persons: 3
  • Area: From 40 m² / 431 sq ft
  • Views: Garden side, Park view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)
Rooms

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Open 24 hours, The Square offers all kinds of delicacies from different countries.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHATZ

Non contractual photo

Located on the first floor lobby area, the Lobby Lounge is the perfect location for impromptu meetings, enjoy freshly ground coffee, fresh juices, soft drinks, snacks and delicious cakes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Zhengzhou Convention Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,258 reviews

tripadvisor

TripAdvisor Rating 4.5/5

186 reviews

not quite unpleasant

Customer review rating 4.6/5

Anonymous Business - 15/01/2020 Confirmed reviews ALL

The smell in the room was really bad. One of factories in the neighborhood began working (drilling) at 5 am in the morning...... what the hell were those terrible people doing!

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Zhengzhou Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Service Manager

business man

Customer review rating 4.6/5

Moreno P. Business - 02/10/2019 Confirmed reviews ALL

everything was o.k. but you an English language problem

Dear Moreno p., We very much appreciate your comments regarding your stay at the Novotel Zhengzhou Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Quite and Convenient

Customer review rating 4.6/5

Huan Business - 04/09/2019 Confirmed reviews ALL

Comfortable

尊敬的 朱寰 先生/女士： 感谢惠赐有关下榻 Novotel Zhengzhou Convention Centre 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

good

Customer review rating 4.6/5

May Business - 18/07/2019 Confirmed reviews ALL

cosy、 comfortable、inspiration

尊敬的 赵秋梅女士： 感谢惠赐有关下榻 Novotel Zhengzhou Convention Centre 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

Average stay spoilt buy the restaurant service and food quality

Customer review rating 4.6/5

Candahyem Business - 01/05/2019 Confirmed reviews ALL

Check in was satisfactory, the room was clean and pleasant although very hot and the air-conditioning like most hotels in China is not controlled at the discretion of the guest! The main restaurant service was appalling, slow and the food quality was below average.

Dear Mr. Andrew H., Thank you for taking the time to tell us about your experience at the Novotel Zhengzhou Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great experience staying in Novotel Zheng Zhou

Customer review rating 4.6/5

Y. W. Business - 18/01/2019 Confirmed reviews ALL

Was given a free upgrade to an executive suite due to long waiting time for processing. Extremely satisfied with the service provided as the staff are friendly and helpful. The only issue I had was that every button in the room gave out a small static shock when you press them which can be annoying at times, but not a big concern to me. Overall, would consider staying here again due to the great service and clean hotel.

Dear W. Y., We very much appreciate your comments regarding your stay at the Novotel Zhengzhou Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Slight better than expectation in China standard

Customer review rating 4.6/5

Raymond C. Business - 07/12/2018 Confirmed reviews ALL

Helpful when arriving into hotel especially the doorman, staff in lobby restaurant is friendly, checking in taking longer time than expected, it seemed lots of paper works and documents copies required.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Zhengzhou Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely,

It is good but a little bit old

Customer review rating 4.6/5

Derek Business - 27/11/2018 Confirmed reviews ALL

There is a thing I have to note, My door card is invalid at that night.

Dear Mr. Kai D., Thank you for taking the time to tell us about your experience at the Novotel Zhengzhou Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

The hotel is aging and it really shows

Customer review rating 4.6/5

Lester C. Business - 22/10/2018 Confirmed reviews ALL

Front desk staff are helpful as usual. Expecially Emily and Gloria! But I can't give the same praise to the facilities and rooms. There were blood stains on the toilet wall, mold in the shower... it was really unpleasent. And although I didnt have this problem this time, most of the time i found myself in a room which the windows cannot be properly shut... I can tell that they've tried to fix it multiple times by the many holes they've drilled on the frame but the right solution should be changing the window frame completely... i mean there are only so many holes you can drill into it,...

Dear Mr.Lester C., Thank you for taking the time to tell us about your experience at the Novotel Zhengzhou Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Satisfied

Customer review rating 4.6/5

Johannes L. Business - 20/10/2018 Confirmed reviews ALL

The stay was nice, the rooms are very nice (as expected from Novotel), service outstanding. However since this was a business trip, the lack of a business center and support for travel diminishes the overall rating.

Dear Johannes Jacobus Hermanus l., We very much appreciate your comments regarding your stay at the Novotel Zhengzhou Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Pleasant stay as usual!

Customer review rating 4.6/5

May Solo - 15/10/2018 Confirmed reviews ALL

The staff were friendly and helpful. Service was exceptional and food was good. Very happy with my stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Mrs

Customer review rating 4.6/5

Elizabeth Y. Families - 28/09/2018 Confirmed reviews ALL

The service was perfect!! My son and I stayed at this Hotel for 4 nights during the mid autumn festival holidays and the Executive Lounge was not open during this period but the bar lounge on the ground floor compensated with very good service. Of course the ambience is not like the Executive Lounge but the service attitude was good. What ruined this good experience is that the air con in the room doesn't work. The hotel brought a freestanding air con but the room was still very hot and sleeping was very uncomfortable.

Dear Elizabeth Lee Y., Thank you for taking the time to tell us about your experience at the Novotel Zhengzhou Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

good

Customer review rating 4.6/5

Alan Business - 18/09/2018 Confirmed reviews ALL

very good

尊敬的陈晓伦先生： 感谢惠赐有关下榻 Novotel Zhengzhou Convention Centre 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启
Customer review rating 4.6/5

Anonymous Business - 09/07/2018 Confirmed reviews ALL

Value for money. Good and comfortable stay for business.

Dear Mr. You Ming D., We very much appreciate your comments regarding your stay at the Novotel Zhengzhou Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ok

Customer review rating 4.6/5

Anonymous Business - 16/06/2018 Confirmed reviews ALL

Good hotel, good location. Front desk great. F&B a diabolical mess!

Dear Mr.Q. David John , Thank you for taking the time to tell us about your experience at the Novotel Zhengzhou Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.6/5

Ln Friends - 11/06/2018 Confirmed reviews ALL

Maybe I have lost RMB 400 during my stay, but it’s not hundred percent so I didn’t place an official complaint

Dear Nan L., Thank you for taking the time to tell us about your experience at the Novotel Zhengzhou Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice hotel - breakfast choices not so good.

Customer review rating 4.6/5

Andrew W. Business - 06/06/2018 Confirmed reviews ALL

Very comfortable stay and service. The breakfast was not what I expect with enough choice from a Novotel.

Dear Mr.Andrew Laurence W., We very much appreciate your comments regarding your stay at the Novotel Zhengzhou Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

average

Customer review rating 4.6/5

Thomas Business - 20/04/2018 Confirmed reviews ALL

the toiletries were not refilled everyday. the second day, i ran out of them and had to call to get them replaced. you can provide better orange juice for the breakfast.

Dear Mr.N. Cheng Kiong, Thank you for taking the time to tell us about your experience at the Novotel Zhengzhou Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great

Customer review rating 4.6/5

Anonymous Solo - 09/04/2018 Confirmed reviews ALL

Nice room and great food

Dear Mr. Ishak Bin I., We very much appreciate your comments regarding your stay at the Novotel Zhengzhou Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice room except the shower has very low pressure

Customer review rating 4.6/5

Jason T. Families - 28/03/2018 Confirmed reviews ALL

The room is nice and comfortable. The free upgrade and the lounge were nice. The breakfast is ok for the price. I felt the reception and the staff were all courteous and friendly. The only gripe is about the shower. The water pressure for the hot water is pathetic. It almost has no pressure to use it comfortably.

Dear Jason-Chia-Sheng t., We very much appreciate your comments regarding your stay at the Novotel Zhengzhou Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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