Novotel Zhengzhou Convention Centre Hotel

Customer review rating (ALL Rating) 4.6/5 2,317 reviews

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Novotel Zhengzhou Convention Centre
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+ 13 Services

Hotel extras

  • Coffee/tea making facilities, free minibar drinks.

  • Free WIFI Internet access

  • 30-minute drive from airport and rail station

  • Free Gym

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Zhengzhou Convention Centre

Block 17A Graham Building
CBD Outer Ring RD
450008 zhengzhou
china

Tel: +86037168509999

Fax: (+86)0371/68509966

Check-in from 12h00

Check out up to 12h00

  • By plane

    ZHENGZHOU XINZHENG At 26km / 16.16 miles - Shuttle paying

  • By train

    RAILWAY STATION At 10km / 6.21 miles

GPS :34.778456, 113.729975

Hotel services

wuweixuan restaurant Non contractual photo

高端商务宴请品味之选，精心设计的个性化服务，开启独具赏味之约。 .

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 217 rooms
    • One room for people with reduced mobility
    • No family room
    • 3 connecting rooms
    • 131 non-smoking rooms
    • 15 floors
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
Access to property
  • Shuttle
    • ZHENGZHOU XINZHENG Additional charge
    • CGO Additional charge
  • Parking lot
    • On site
    • Public
Well-being
  • Fitness Center
    • On site
    • Sauna room

Your meetings and events

Room descriptions and layouts

4 

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Syndicate rooms

  • High speed transmission line

  • Hotel connected to conv. centre

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Novotel Zhengzhou Convention Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,317 reviews

TripAdvisor Rating 4.5/5

212 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Not up to Accor or Novotel standard

Customer review rating 2.0/5

Lina Couples - 28/03/2021 Confirmed reviews ALL

The heating was too high and couldn't adjust. Decor details not up to standard. Window dirty and small.

Well located, high service standard

Customer review rating 3.5/5

L. X. Business - 13/01/2021 Confirmed reviews ALL

I lived in this hotel for almost 2 months. Overall it’s a pleasant stay

well located, clean and new

Customer review rating 5.0/5

M. L. Business - 23/12/2020 Confirmed reviews ALL

very convenient, near the downtown

Well located

Customer review rating 3.5/5

Imino Business - 03/12/2020 Confirmed reviews ALL

Good service

privilege experience

Customer review rating 5.0/5

Mingdong Z. Business - 09/11/2020 Confirmed reviews ALL

I would like to appreciate Bill, Haley and Kris. They kindly help me finish a task that I cant make it in the train on Friday. While I returned on Sunday, I appreciate Hana, Silen, Lee to help me finished booking and moving my storage to the room that booked for me. Employmees in Novotal are friendly and professional, making me feel sooooooo great.

Dear Ming Dong Z., We very much appreciate your comments regarding your stay at the Novotel Zhengzhou Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

not quite unpleasant

Customer review rating 3.5/5

Anonymous Business - 15/01/2020 Confirmed reviews ALL

The smell in the room was really bad. One of factories in the neighborhood began working (drilling) at 5 am in the morning...... what the hell were those terrible people doing!

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Zhengzhou Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Service Manager

business man

Customer review rating 4.5/5

Moreno P. Business - 02/10/2019 Confirmed reviews ALL

everything was o.k. but you an English language problem

Dear Moreno p., We very much appreciate your comments regarding your stay at the Novotel Zhengzhou Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Quite and Convenient

Customer review rating 4.5/5

Huan Business - 04/09/2019 Confirmed reviews ALL

Comfortable

尊敬的 朱寰 先生/女士： 感谢惠赐有关下榻 Novotel Zhengzhou Convention Centre 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

good

Customer review rating 4.0/5

May Business - 18/07/2019 Confirmed reviews ALL

cosy、 comfortable、inspiration

尊敬的 赵秋梅女士： 感谢惠赐有关下榻 Novotel Zhengzhou Convention Centre 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

Average stay spoilt buy the restaurant service and food quality

Customer review rating 2.5/5

Candahyem Business - 01/05/2019 Confirmed reviews ALL

Check in was satisfactory, the room was clean and pleasant although very hot and the air-conditioning like most hotels in China is not controlled at the discretion of the guest! The main restaurant service was appalling, slow and the food quality was below average.

Dear Mr. Andrew H., Thank you for taking the time to tell us about your experience at the Novotel Zhengzhou Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great experience staying in Novotel Zheng Zhou

Customer review rating 4.5/5

Y. W. Business - 18/01/2019 Confirmed reviews ALL

Was given a free upgrade to an executive suite due to long waiting time for processing. Extremely satisfied with the service provided as the staff are friendly and helpful. The only issue I had was that every button in the room gave out a small static shock when you press them which can be annoying at times, but not a big concern to me. Overall, would consider staying here again due to the great service and clean hotel.

Dear W. Y., We very much appreciate your comments regarding your stay at the Novotel Zhengzhou Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Slight better than expectation in China standard

Customer review rating 3.5/5

Raymond C. Business - 07/12/2018 Confirmed reviews ALL

Helpful when arriving into hotel especially the doorman, staff in lobby restaurant is friendly, checking in taking longer time than expected, it seemed lots of paper works and documents copies required.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Zhengzhou Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely,

It is good but a little bit old

Customer review rating 4.0/5

Derek Business - 27/11/2018 Confirmed reviews ALL

There is a thing I have to note, My door card is invalid at that night.

Dear Mr. Kai D., Thank you for taking the time to tell us about your experience at the Novotel Zhengzhou Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

The hotel is aging and it really shows

Customer review rating 4.0/5

Lester C. Business - 22/10/2018 Confirmed reviews ALL

Front desk staff are helpful as usual. Expecially Emily and Gloria! But I can't give the same praise to the facilities and rooms. There were blood stains on the toilet wall, mold in the shower... it was really unpleasent. And although I didnt have this problem this time, most of the time i found myself in a room which the windows cannot be properly shut... I can tell that they've tried to fix it multiple times by the many holes they've drilled on the frame but the right solution should be changing the window frame completely... i mean there are only so many holes you can drill into it,...

Dear Mr.Lester C., Thank you for taking the time to tell us about your experience at the Novotel Zhengzhou Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Satisfied

Customer review rating 3.5/5

Johannes L. Business - 20/10/2018 Confirmed reviews ALL

The stay was nice, the rooms are very nice (as expected from Novotel), service outstanding. However since this was a business trip, the lack of a business center and support for travel diminishes the overall rating.

Dear Johannes Jacobus Hermanus l., We very much appreciate your comments regarding your stay at the Novotel Zhengzhou Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Pleasant stay as usual!

Customer review rating 4.5/5

May Solo - 15/10/2018 Confirmed reviews ALL

The staff were friendly and helpful. Service was exceptional and food was good. Very happy with my stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Mrs

Customer review rating 1.5/5

Elizabeth Y. Families - 28/09/2018 Confirmed reviews ALL

The service was perfect!! My son and I stayed at this Hotel for 4 nights during the mid autumn festival holidays and the Executive Lounge was not open during this period but the bar lounge on the ground floor compensated with very good service. Of course the ambience is not like the Executive Lounge but the service attitude was good. What ruined this good experience is that the air con in the room doesn't work. The hotel brought a freestanding air con but the room was still very hot and sleeping was very uncomfortable.

Dear Elizabeth Lee Y., Thank you for taking the time to tell us about your experience at the Novotel Zhengzhou Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Return Visit

TripAdvisor rating 5.0/5

RFJ73 Business - 06/09/2015 TripAdvisor review

I have stayed in this Hotel on numerous visits and find that the standard of staff, meals and accommodation is excellent. The travel from the Airport to the Hotel is simple and will improve with the new freeways and underground system.

Novotel China A Place for Businessman

TripAdvisor rating 5.0/5

gopalcpaul Business - 21/08/2015 TripAdvisor review

Always stay in Executive floor while visiting china for business trips. Executive lounge facility is good. Afternoon tea assortments and evening drinks and tit bits have good assortment. Breakfast have wide assortment of dishes. Hotel staff speaks English which is very important in China.

A bit remote, but nice and neat

TripAdvisor rating 4.0/5

MOU65 Solo travel - 15/10/2014 TripAdvisor review

I had to ask several taxi drivers until I found one who actually knew the location and who agreed to take me there, though it's not that far from Zhengzhou's town centre. However, once arrived, I was positively surprised as it's one of the cool and modern editions of Novotel thanks also to its attractive interior decoration. Staff are friendly and alert. Though I stayed there at the beginning of the Golden Week, the hotel was quite busy. The breakfast and dinner buffet didn't leave anything to wish for. The room was spacious, all appliances in good working condition. I definitely had a good stay.

Thanks for chossing Novotel Zhengzhou Convention Center, we are so happy you enjoyed your stayd and look forward to welcoming you back again.

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