Novotel Danang Premier Han River Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 5,603 reviews

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Novotel Danang Premier Han River
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+ 27 Services

Hotel extras

  • Uniquely located in the heart of Danang City

  • "Easy access to tourist attractions & international airport "

  • "Top 10 among 384 hotels in Danang on TripAdvisor. "

  • Rooms with balcony offering panoramic view of the city

  • "Flexible and diversified dining & venue options "

Hotel location

Novotel Danang Premier Han River

36 Bach Dang Street
Hai Chau District
02363 danang
viet nam

Tel: +842363929999

Fax: (+84)2363929998

Check-in from 14h00

Check out up to 12h00

GPS:16.077222, 108.223333

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE SQUARE

Step in the Square to experience a lavish breakfast buffet each morning. Then as the sun sets, the restaurant transforms to offer theme buffet prepared live by our talented chefs in sparkling open kitchen and once a week seafood extravaganza night.

Your meetings and events

Here at Novotel Danang, we are committed to providing the best service and quality possible. Without a doubt, both of these commitments are seen in how we provide and cater to those using our conference and function rooms.With one main ballroom and four conference and meeting rooms, Novotel Danang has everything you need to ensure that your multimedia event goes off without a hitch.Our professional and highly trained staff will ensure our customer's dreams and wishes come to live! By combining our spacious open venues and terraces, let your creativity flow to organize something different, unique and right for you and your clients.

Room descriptions and layouts

6 

meeting rooms

From 1 to 526 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Soundproof

  • Audio and video equipment

  • Video camera

  • Videoconferencing

  • Office

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

  • Syndicate rooms

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Regardless of one's reasons to visit, whether leisure or business, we are confident that our excellent amenities and open-concept rooms will suit everyone's needs. Modern and spacious, all rooms at the Novotel Danang Premier Han River are specially designed with comfort in mind.

Our guest reviews for
Novotel Danang Premier Han River

100% genuine reviews from our guests

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ALL Rating 4.4/5

5,603 reviews

TripAdvisor Rating 5.0/5

3,381 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Unprofessional

Customer review rating 2.0/5

Gwen V. Business - 28/12/2021 Confirmed reviews ALL

Payment was completed before checking out but the staffs and accountants did not check thoroughly and caused a lot of trouble due to their own internal miscommunication. I had to left my luggage and went back to collect it because of THEIR mistakes. Even the communication between the counter and room keepers was lacking. The staff confirmed my room number was 2016 then processed to check room 2216.

Dear Ms. Xuan Hao, Thank you again for having taken the time to share with us your latest experience at Novotel Danang Premier Han River. We regret to hear about the unfortunate incidents that occurred during your checking out date. On behalf of our teams, please allow me to express my sincerest apology. Your experience certainly does not reflect the quality of service we usually provide to our guests. You may be assured that we have taken your concerns very seriously and appropriate measures have been taken to avoid such inconvenience in the future. We have also taken this opportunity to reinforce the internal communication to ensure that any payment information is accurate and updated as possible. We sincerely hope that this experience will not impair your confidence in our hotels. It is our hope that you will give us an opportunity of welcoming you again in Novotel Danang Premier Han River and taking care of you in a better manner. In the meantime, if I can be at any further assistance please contact me or Mr. Bernard Krishnan, our General Manager directly. May you have a Merry Christmas with your loved ones and a splendid and healthy 2022! Sincerely, Kate Nguyen Guest Experience Manager

very good service

Customer review rating 4.5/5

Phúc Business - 24/12/2021 Confirmed reviews ALL

nothing to say except very good place to stay for a business trip

Dear Mr. Phuc, We very much appreciate your high score regarding your stayed at Novotel Danang Premier Han River. Your nice compliment will be shared with entire team, as it will be a great motivation for our team to strive for greater service excellence. We look forward to another opportunity to host you at our Novotel Danang Premier Han River, and once again, thank you for your kind recommendation. Wishes you a Happy New Year 2022 ahead! Best regards, Kate Nguyen Guest Experience Manager

Well located

Customer review rating 5.0/5

Kate N. Friends - 20/12/2021 Confirmed reviews ALL

Nice services

Dear Ms. Huong N., We very much appreciate your high score regarding your stay at Novotel Danang Premier Han River. Your nice compliment will be shared with entire team, as it will be a great motivation for our team to strive for greater service excellence. We look forward to another opportunity to host you at our Novotel Danang Premier Han River, and once again, thank you for your kind recommendation. Safe regards, Kate N. Guest Experience Manager
Customer review rating 4.0/5

Anonymous Solo - 05/12/2021 Confirmed reviews ALL

The location was good and room was clean stuffed with everything I needed (from kitchen stuff to bathroom amenities) It was really nice experience to enjoy Han River from the terrace in my room. The weather was perfect for lying on the chair prepared in the terrace. Unfortunately lobby was under construction and some facilities such as rooftop and restaurant were unable to use due to Covid-19. I feel especially thankful to Linh Giang who welcomed me with a very nice&friendly manner and helped me a lot with submitting health report to health care center for staying only 1 night at the Novotel.

Dear Mr. L., I would like to thank you so much for sharing your experience regarding your stayed at Novotel Danang Premier Han River. We are delighted to read that you enjoyed our comfortable bed with the nice balcony and nice view. We highly appreciate your nice word about the service of Ms. Linh Giang - Receptionist. Our Ambassadors take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. Please rest assured that I will share your compliment to her and to the Novotel team as a great encouragement. We sincerely apologize for the inconvenience regarding our Lobby is under Renovation. Kindly be informed that we will have our Lobby finish by end of this week accordingly. We look forward for your next visit to Novotel Danang Premier Han River and create more memorable experiences with you. Warm regards, Kate Nguyen Guest Experience Manager

Perfect Service

Customer review rating 5.0/5

Alexander Business - 24/11/2021 Confirmed reviews ALL

I enjoyed perfect service during my 2 stays this month. Check in and out was smooth and professional. The Food and beverage team was excellent and served delicious food and beverages for breakfast, afternoon tea and evening cocktails!

Dear Alexander, Thank you so much for the encouraging and heartwarming words about the Novotel Danang Premier Han River and particularly the service level of our team which make me very proud. How wonderful to know that the delicious breakfast, dinner and the comfortable room delighted you greatly. We will certainly share your wonderful feedback with our ambassadors who will be very motivated. Thank you for your kind supports and we look forward welcome you to Novotel Danang Premier Han River for another exquisite stay. Warm regards, Kate Nguyen Guest Experience Manager Novotel Danang Premier Han River

Great stay!

Customer review rating 5.0/5

Dien Couples - 17/11/2021 Confirmed reviews ALL

Great customer service!

Dear Mr. Dien Sinh, We very much appreciate your high score regarding your stay at Novotel Danang Premier Han River. Your nice compliment will be shared with entire team, as it will be a great motivation for our team to strive for greater service excellence. We look forward to another opportunity to host you at our Novotel Danang Premier Han River, and once again, thank you for your kind recommendation. Safe regards, Kate Nguyen Guest Experience Manager

well located

Customer review rating 1.5/5

L. N. H. Business - 09/11/2021 Confirmed reviews ALL

Since before Xylem has always chosen Novotel in DaNang city because we believe in your professional services. But I am really displeased with being moved from reserved superior king room with breakfast in bed to an apartment without breakfast but no any notice before, I only known when check-in.

Dear Mr. H., Thank you so much for your feedbacks with regard to your stay at Novotel Danang Premier Han River. With regard to your feedback on the Accommodation experience, please allow us to express our deep sincere apology for this inconvenience. I have double check your previous stay that your Company booked directly with us via our Sales team and it was Corporate Rate included Breakfast. For this stay, your booking had been through Online channel and rate without Breakfast. For the room category: original booking you booked with us Superior room and we had assign you in a 1 bed room Apartment which is higher room category actually. However, it was our fault that we didn't inform you in advance about Closing Hotel side so that you can aware and arrange for your trip better. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Safe regards, Kate Nguyen Guest Experience Manager

Wonderful place

Customer review rating 5.0/5

Phuoc N. Business - 08/11/2021 Confirmed reviews ALL

The view from here was so beautiful and all the staffs were friendly

Dear Mr. Phuoc, Thank you very much for sharing your marvelous comments, we are flattered to knowing that you had an overall great experience, especially your good comment to our view and friendly service. It is our commitment to provide excellent service to all of our guests and it is great that our service impressed you. Your nice compliment will be shared with entire team as it will be a great motivation for our team to strive for greater service excellence. Mr. Phuoc, once again thank you so much for your feedback and We wishes you have a good day!. Safe regards, Kate N. Guest Experience Manager

Well located, good stay and services

Customer review rating 4.5/5

Freddy R. S. Business - 21/06/2021 Confirmed reviews ALL

Friendly staff, good services, good location

Dear Mr. Richard S. Freddy, We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. Thank you very much for your nice words for our " good service", "well located", especially our Receptionist team. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service due to you. Once again, thank you so much for your feedback and we wish you Have a pleasant day! Sincerely, Kate Nguyen (Ms.) Guest Experience Manager

worth to stay

Customer review rating 4.5/5

Luu N. Business - 03/06/2021 Confirmed reviews ALL

Hotel is clean, staffs are enthusiasm, well located, good service, however, I'm not really satisfied on taste ò food

Xin Chào Ms. Lưu, We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. We are so happy to learn that you were satisfied with our hotel & services. Regarding your feedback about our food, I have shared your comment to our Executive Chef and Management team who will look at that point seriously and change accordingly. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good location and service

Customer review rating 4.0/5

James Friends - 08/05/2021 Confirmed reviews ALL

FO was kind and helpful, welcome drink list was good, room upgrade did not catch the eye this time, club benefit for evening cocktail was not as good as before, but generally the food still has its quality. pool and gym well maintained with good condition as always.

Dear Mr. James, Thank you so much for taking the time to tell us your experience with regard to your current stay at the Novotel Danang Premier Han River. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In the meantime, your feedbacks with respect to evening cocktail for member has been well noted. After knowing your concern, I have already shared with our Food and Beverage Manager for consideration and improvement in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Dung Phan Guest Experience Manager

Truly a "Premier" edition of Novotel

Customer review rating 5.0/5

Hughl Business - 07/05/2021 Confirmed reviews ALL

Worthy of being designated a "Premier" edition of Novotel and here's why, -Outstanding location along the best stretch of the Han river in downtown. -Front desk receptionists are very helpful - notably Ms. Nga - The room layout is both functional and aesthetically pleasing. The corner suite I booked showcases 180 degree city and river view. The room smells good. -Cocktail time and breakfast food fair better on average than those offered at comparable hotels. -Gym, sauna, and infinity pool are well kept and on a floor with stunning city and river views I will be back here again!

Dear Mr. Hugh L, I would personally love to express my sincere thanks to you for taking the time to share your experience with regard to your current stay at Novotel Danang Premier Han River. It would be highly thankful for your detailed review, it certainly paints a vivid picture of your experience with us for all of the readers to enjoy! We are so happy to learn that you have had a wonderful stay and satisfied with our hotel customer services, room’s layout, the delicious food and our exceptional Front Desk staffs. Thank you for mentioning Mrs.Nga, our Front Office Manager, who did a wonderful job taking extra care of you during your stay with us. Your comments have been passed onto her and she is greatly appreciated. Thank you again for sharing your experience, and we very much look forward to welcoming you back to our Novotel Danang Premier Han River soonest! Sincerely yours, Ms. Dung Phan Guest Experience Manager

Good stay

Customer review rating 4.0/5

Rubie T. Families - 27/04/2021 Confirmed reviews ALL

Guards 9/10 Reception staffs 10/10 The cleanliness level of the whole hotel 10/10 Hotel room 9/10 (I extremely love the TV, it has all types of music, TV channels, movies, etc. I feel like the options that the TV offers can satisfy any customer's taste) Staffs that clean the hotel room 10/10 Restaurant staffs 10/10 Restaurant food 7/10 Breakfast buffet staffs 9/10 Breakfast buffet food 8/10 Tea at both restaurant and breakfast buffet 3/10 Pool 9/10 (I was just a lil disappointed that the pool was only 1m4) Gym 10/10 Spa 10/10

Dear Ms. Ruble T., I would personally like to thank you for taking the time to communicate your valuable feedback to us following your recent stay at Novotel Danang Premier Han River. We are so happy to learn that you have had a wonderful stay and enjoyed our hotel's services, staffs as well as facilities of the hotel. Your compliment is such a great encouragement to all of our staffs as we always strive our best to bring the customer the best service as we can. In the meantime, your feedbacks in relation to food presentation and tea quality has been well noted. After knowing your concern, I have communicated with our Food& Beverage team and please rest assured that the necessary actions shall be taken to prevent future occurrence. It is with deep regret that this matter has somehow affects to your stay experience and we would take the opportunity to sincerely apologize for this inconvenience. Once again, thank you so much for your detailed feedbacks and we hope to have a chance to welcome you back in the near future. Sincerely, Ms. Dung Phan Guest Experience Manager

Excellent choice for enjoying the city

TripAdvisor rating 4.0/5

GoPlaces44550092784 08/04/2021 TripAdvisor review

Excellent location for enjoying the city. Superb view of the city at night. Nice and very functional rooms, Good service despite covid situation and limited number of guests. A place to come back for sure.

Dear Mr./Ms.GoPlaces44550092784, Thank you so much for taking the time to tell us your experience with respect to your current stay at Novotel Danang Premier Han River and for your recommendation of our hotel to other travelers. We are so happy to learn that you was satisfied with the hotel location, room's functions and especially our hotel's services. Your compliment is such a great encouragement to all of our staffs as we always strive our best to bring the customer the best service as we can. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your sincerely, Ms. Dung Phan Guest Experience Manager

Terrible Breakfast

TripAdvisor rating 3.0/5

Dream05858229528 23/12/2020 TripAdvisor review

I have been Novotel Da Nang sevreal times before. However this time is very disappointment. When I had a breakfast, I ordered 'Bun Bo Hue' and chef served this food to my table. I found mysterious 'one thing', and I catched that it is 'cooked bug(exactly Fly). I called mater chef and complain this matter, and, after that I also claimed this issue to front desk. But, Breakfast dining still serve this menu(Even 'bug' was found cooked bun bo Hue soup), and front desk also any other feedback for me. Finally when I check out this hotel, I ask again to front desk. 'Why this issue happen, and why any other person don't explain this matter ?' but front desk also do not want to take a responsibility, just ask me again 'F&B team didn't reply yet? If you want call them, now call F&B team manager' I rejected their request and check out immediately. I have lots of experience at Accor chain hotel, but never happen kinds of this issue. FLY into soup.. Novotel is not street food bar..and not 1 star hotel. Please explain me route cause and counter measure.

Dear Mr. Kang, Xin chào! Thank you so much for taking the time to share your feedback with regards to your recent stay at Novotel Danang Premier Han River. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. It was with deep regret that you have badly experienced with the way our Food and Beverage and Front Office team handled your feedback. Guest’s feedbacks shall be shared to higher management of the hotel so that we could know and address it immediately. Actually, this incident has not happened at our hotel before since we have strict food safety policies in place. After knowing your feedback on Trip advisor, I have communicated this issue with the entire Food and Beverage and Front Office team and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our General Manager and Director of Food & Beverage would be more than happy to meet you in person during your next visit and ensure that your visit would be the perfect one. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Ms. Dung Phan Guest Experience Manager

average stay

TripAdvisor rating 4.0/5

QNgNg Business - 08/10/2020 TripAdvisor review

neither of my pre-arrival requests were properly addressed/ satisfied. Staff members were generally nice but professional level was not up to the standard. Poor welcome amenities. Food didnt meet my expectation.

Dear Mr/Ms Ngoc N, Thank you for taking the time to tell us about your experience at the Novotel Danang Premier Han River. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will communicate all your feedbacks to our team members please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Novotel Hotel Rooms have just been reopened from after a long period of Lockdown and the new Breakfast Menu by our New hired Master Chef has also be launched. With the new changes, we believe that the guest's experience will be significantly enhanced and satisfied. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Limited Power Supply Socket in the room (2903)

TripAdvisor rating 5.0/5

geraldho2020 Business - 11/06/2020 TripAdvisor review

I appreciate very much my room (2903) was upgraded but what surprised me was that the working table do not have an electrical supply Socket. When my computer battery runs out I have to stop working. In fact the whole room do not have electrical supply socket except at the coffee machine. That place is too small for working with computer.

lovely service, unforgettable experience

TripAdvisor rating 5.0/5

Pui Pui S 24/01/2020 TripAdvisor review

My family has decided to stay in the two bedroom suite for three nights to celebrate their birthday in danang. The view is stunning with the spacious balcony, it is service apartment like including 2 room toilet and 1 washroom in living area. The service is incredible, as the trip mainly celebrates my parents birthday, a decent cake with some hams and cheese are prepared nicely. And some daily tea serving, very caring service and I would like to thank you everyone from the hotel for their hospitality. And we have breakfast included as well in square restaurant, food is alright, variety is satisfying yet the taste is fine, not really impressive, the music is cool though along with the great morning view!

Dear Mr./Ms.Pui Pui S, I would personally like to thank you for taking the time to communicate your valuable feedback to us following your recent stay at Novotel Danang Premier Han River. Thank you for your detailed review, it certainly paints a vivid picture of your experience with us for all of the readers to enjoy! Thank you for your compliment about our view, our service on your birthday and also our food. I have just passed my thanks to all the team who did a wonderful job to bring you the most lovely service and unforgettable experience . They are so much happy to receive your feedback . Our service is what truly separates us from the rest of the pack! I was pleased to read you enjoyed your stay and may I take this opportunity to thank you again for staying with us. We hope to have more chance to celebrate your special occasion in our hotel! Yours sincerely, Hotel management

Good choice to stay again

TripAdvisor rating 4.0/5

Trip740849 Couples - 20/01/2020 TripAdvisor review

This is my first stay at Novotel Danang and i would say, average upon check in though i was at executive floor, i am impressed however by the Assistant Manager Miss LOAN as she been very helpful and i appreciate her professionalism and hospitality during our stay; she is the right example to show how you should be taken care of even other members of the hotel were not able to help; in short though these were small issues but she has shown how to serve clients the best she could. I shall be back to this hotel if i come back to Danang in future. Thank you, Loan.

Dear Mr./ Ms.Trip740849, We very much appreciate your kindly words regarding your stay at Novotel Danang Premier Han River. We are pleased to hear that you did enjoy our helpful service from Ms.Loan and we are also proud of what she tried to do to make your stay the most memorable one. We are very lucky to have her in our team and I have just given my thanks to her as she truly went above and beyond to ensure your service with the best experience. She’s excited to hear your feedback. Once again, thank you for sharing your experience. We look forward to welcoming you back soon. Sincerely, Hotel management.

Service Extraordinaire!

TripAdvisor rating 5.0/5

melvtc23 Family - 18/01/2020 TripAdvisor review

I rarely write a review, but this is definitely an exception. From the moment we were picked up from the airport, we felt very welcome. Everyone was helpful and friendly. The room had amazing view, the service was exceptional in every way especially at the lounge, and the breakfast very much exceeded expectation. By far, the best Novotel we have ever stayed with. Warmest regards to GM Christophe Pairaud and all the staff at the lounge. Can't wait to return!

Dear Mr./Ms.melvtc23, I would like to thank you for taking the time to communicate your valuable feedback to us following your recent stay at Novotel Danang Premier Han River. We are so much happy to received your compliment about the exceptional service and breakfast in our hotel which was exceeded your expectation. Thank you for mentioning Mr. Christophe Pairaud, our General Manager and staff at the lounge who did a warm welcome to you. Your comments have been passed onto our team and we are greatly appreciated. Our service is what truly separates us from the rest of the pack! I was pleased to read you enjoyed your stay and may I take this opportunity to thank you again for staying with us. We very much look forward to welcoming you back to Novotel Danang Premier Han River soon! Yours sincerely, Hotel management

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