Hotel - Mercure Tunbridge Wells Hotel
Mercure Hotel Mercure Hotel

Mercure Tunbridge Wells Hotel

3.5/5 1,164 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 8 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Your meetings and events

Take the hard work out of your business presentations in the Georgian surroundings. Conducting business is a relaxed affair in the middle of the Kent countryside. Invite up to 200 delegates for a theatre-style presentation, or use one of our smallerrooms for board meetings and interviews. Our eight conference rooms have complimentary high-speed WIFI and bask in natural daylight. You can hire laptops and audiovisual equipment and we'll provide working lunches and afternoon teas. We also offer200 free on-site parking spaces. When your day's work is done, take to the pool in our health club.

Mercure Tunbridge Wells Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PARK MEWS 14 m2 3 m 14 0 10 0 10
GALERY 3 24 m2 2 m 10 10 10 0 10
GALLER 2 24 m2 2 m 10 10 10 0 10
GALLERY 1 24 m2 2 m 10 10 10 0 10
PARK SQUARE 37 m2 2 m 40 15 20 20 30
PARK VIEW 44 m2 2 m 40 16 16 10 30
PARK AVENUE 66 m2 3 m 70 30 30 30 50
PARKSIDE SUITE 140 m2 2 m 180 55 50 0 130
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Our signature suite is the 'Room at the Top' where there's room to spread out in the separate lounge area with its own chaise longue, in the king-size bed or in the double-ended bath.

  • 84 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Pay per view channel(s)
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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3.9/5 ALL Rating 3,929 reviews

Our guest reviews for
Mercure Tunbridge Wells Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,164 reviews
John Couples - 20/02/2020 Confirmed reviews ALL
« Pleasant weekend break »

Found the rooms well maintained and the staff helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John B., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Hollie T. Couples - 19/02/2020 Confirmed reviews ALL
« A very lovely stay »

Incredible suite, beautiful hotel and setting, friendly staff couldn’t have wished for a nicer weekend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hollie T., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. Again Hollie thank you for your review of your stay with us. We hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Adhurim R. Families - 18/02/2020 Confirmed reviews ALL
« No customer service »

I have called the hotel twice back to check on a lost property and no one has bothered to call and inform if they have found something or not. Very bad customer service.

Tom Couples - 17/02/2020 Confirmed reviews ALL
« Decent stay »

The room was okay but the spa facilities need updating. The restaurant menu was fine but could do with more options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hafeez O., Thank you for taking the time out to post your review of our hotel, your feedback is appreciated and very important to us. We will be sure to share your review with all of our team. We very much look forward to welcoming you back again in the near future. Sincerely, Nathan Ruthven General Manager

S. A. Couples - 17/02/2020 Confirmed reviews ALL
« Very noisy bedroom. »

Restaurant & bar good. Unfortunately the people in the room above us were extremely noisy up to about 2.00 a.m. - my husband went to reception who did speak to them. Due to this, we felt we couldn't stay for the second night which we had booked & paid for.

Anonymous Couples - 16/02/2020 Confirmed reviews ALL
« Poor hotel »

Dirty spa Very noisy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hayley E., Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Nathan Ruthven General Manager

Kim G. Couples - 16/02/2020 Confirmed reviews ALL
« Great time, comfortable. »

Night away for a friends bday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim G., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to do so. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously review and improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven General Manager

Jake Couples - 16/02/2020 Confirmed reviews ALL
« Not good »

Had bought via a package. Didn't eat dinner and were told we could swap it for lunch - when we went to swap it for lunch the next day they had already sent the £50 off to last minute. So I would like a refund for the £50 please. Next, the 'health spa', which felt more like a familial council run down swimming pool - both dirty, old and in need of a major revamp. Ruined our day as this was for a birthday, except we were unsure whether to even use it it was so gross. I look forward to a response.

Andrew Business - 16/02/2020 Confirmed reviews ALL
« It was OK...I guess »

Reception staff excellent. Waiting staff were ok, but really didn't work that hard, probably could have shifted another 5 bottles of wine and pudding if they had bothered after dinner was served.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew C., Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a high level of service experience for our customers; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments with the relevant team members and will share your feedback with all the team. We appreciate you sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathan Ruthven General Manager

Jane Couples - 15/02/2020 Confirmed reviews ALL
« A Good Nights Sleep »

The hotel is ideal for trips to Tunbridge Wells. It was very quiet and we slept well. Areas of the hotel are very tired and could do with redecoration especially the Spa . Swimming pool was so warm it was a joy but I would have liked to have been told when there were children’s lessons so I could have avoided those times. Not much ambiance in the restaurant but the food was ok and a reasonable choice for vegetarians. Overall a good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane D., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven General Manager

Linda Business - 13/02/2020 Confirmed reviews ALL
« Good stay »

As always the hotel was very clean and the staff always professional and helpful to your needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda B., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Anonymous Business - 13/02/2020 Confirmed reviews ALL
« Ideally located for my business needs »

Comfortable and relaxed

Our hotel has responded to the review
Our hotel has responded to the review

Dear David M., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Anonymous Business - 13/02/2020 Confirmed reviews ALL
« good stay »

The receptionist was lovely when we arrived. The room was nicely decorated and clean apart from behind the windows where there was quite a bit of mould on the window frames. We could not open the windows they seemed to be stuck. The room was really quiet and the bed was comfy with plenty of tea and coffee. What really let the hotel down was the horrible swimming pool. The changing room smelt of damp there were old towels on the floor. No bags for wet swimming costumes and a hairdryer that didn't work. Getting into the pool on a wobbly ladder was dangerous. There were old plasters floating about in the pool. The side of the pool was filthy with thick dirt all round the edges it was disgusting we got out pretty quickly it was so revolting we then had to get changed in dirty changing room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katie T., Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a high level of service experience for our customers; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments regarding our Leisure facilities with the relevant team members and I will personally oversee that the cleanliness is brought back up to the standard that our guests deserve. We appreciate you sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathan Ruthven General Manager

Janet Families - 12/02/2020 Confirmed reviews ALL
« Smoking guests »

Having had a very long day I did not expect to have a room opposite a group of women smoking and drinking until 2.30 in the morning. Not happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet S., Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Nathan Ruthven General Manager

H.g M. Families - 11/02/2020 Confirmed reviews ALL
« Well located for our purpose. »

Restaurant staff very willing and friendly. Restaurant meal good value. Bed linen clean and bed comfortable. Toiletries adequate. Hospitality tray difficult to use due to lack of space. Accessible room 110 rather tired and in need of repainting/updating, carpets smelled unclean nearest to window, bathroom sink rather blocked and toilet reluctant to flush.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heather M., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to do so. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously review and improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven General Manager

Jennifer E. Families - 11/02/2020 Confirmed reviews ALL
« Pleasant, helpful staff. Free car park. Excellent bed. »

I had a very good night’s sleep. All staff friendly and helpful. Bathroom facilities excellent. The dining room was very nice, a good ambience, pleasant staff. Very clean. Excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer E., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nathan Ruthven General Manager

Anonymous Couples - 10/02/2020 Confirmed reviews ALL

Staff were very welcoming, helpful and friendly. Disappointed with the pool depth being 1.5mtr (no shallow end for non swimmers or short people) No Jacuzzi also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin M., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely Nathan Ruthven General Manager

Anonymous Families - 08/02/2020 Confirmed reviews ALL

Room comfortable and staff friendly and efficient. All was well until checkout when there was a problem over the bill. We had food items that we had not ordered and there was no record of £110 which had been paid on my card at check in to cover bar charges etc. I queried the bill with Cathy who dealt with our checkout, but there were problems over the £110 which she could not resolve. We had to attend a funeral and arranged to return later in the day when a manager would be present. On our return the relevant paperwork had been found and the matter was settled to our satisfaction.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter M., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely Nathan Ruthven General Manager

Paul S. Couples - 01/02/2020 Confirmed reviews ALL
« Friendly comfortable »

Really enjoyed the hotel and location Staff really nice Room 115 needs a new heater (rusty and noisy, wallpaper coming unstuck in several places close to the ceiling

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul s., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also share your comments regarding your room with my Maintenance Manager and get this bedroom back up to standard. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Simon R. Business - 30/01/2020 Confirmed reviews ALL
« Friendly staff, nice atmosphere. »

The venue is lovely, very welcoming friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon R., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nathan Ruthven General Manager

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