Hotel - Mercure Tunbridge Wells Hotel
Mercure Hotel Mercure Hotel

Mercure Tunbridge Wells Hotel

3.5/5 1,155 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Your meetings and events

Take the hard work out of your business presentations in the Georgian surroundings. Conducting business is a relaxed affair in the middle of the Kent countryside. Invite up to 200 delegates for a theatre-style presentation, or use one of our smallerrooms for board meetings and interviews. Our eight conference rooms have complimentary high-speed WIFI and bask in natural daylight. You can hire laptops and audiovisual equipment and we'll provide working lunches and afternoon teas. We also offer200 free on-site parking spaces. When your day's work is done, take to the pool in our health club.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PARK MEWS 14 m2 3 m 14 0 10 0 10
GALERY 3 24 m2 2 m 10 10 10 0 10
GALLER 2 24 m2 2 m 10 10 10 0 10
GALLERY 1 24 m2 2 m 10 10 10 0 10
PARK SQUARE 37 m2 2 m 40 15 20 20 30
PARK VIEW 44 m2 2 m 40 16 16 10 30
PARK AVENUE 66 m2 3 m 70 30 30 30 50
PARKSIDE SUITE 140 m2 2 m 180 55 50 0 130
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Our signature suite is the 'Room at the Top' where there's room to spread out in the separate lounge area with its own chaise longue, in the king-size bed or in the double-ended bath.

  • 84 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Pay per view channel(s)
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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3.9/5 ALL Rating 3,806 reviews

Our guest reviews for
Mercure Tunbridge Wells Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 1,155 reviews
Jo-anne B. Couples - 29/11/2019 Confirmed reviews ALL
« Relaxing and Enjoyable »

Greeted by the friendly reception staff who were very informative about the hotel facilities. Very clean and comfortable room with everything we needed. All staff were very friendly and helpful which made our stay very enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jo-anne B., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nathan Ruthven General Manager

Amanda W. Couples - 28/11/2019 Confirmed reviews ALL
« Relaxing and peaceful »

Welcoming, dog friendly, attentive staff, good food, nice room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda W., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nathan Ruthven General Manager

Ben Couples - 27/11/2019 Confirmed reviews ALL
« nice little hotel »

Me & my partner stayed whilst visiting family in the area, hotel was very nice, staff were very welcoming, would stay here again next time we visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben P., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nathan Ruthven General Manager

Diane Couples - 26/11/2019 Confirmed reviews ALL
« wonderful »

We had a great time here, great food, great staff, bedroom very clean, just needs a bit of an update.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane L., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nathan Ruthven General Manager

Kevin S. Business - 26/11/2019 Confirmed reviews ALL
« Booked for four Nights - Checked out after one. »

Booked via Corporate Reservations. I booked for four nights, £88.00 Bed and Breakfast per night. On check -in i was advised this was a Dinner Bed and Breakfast rate. Not that it really matters. I was advised i had a £25 a night meal allowance. Went down for meal, usual two drinks, starter, main and pudding. I was presented with a bill for £47.00!!!!!! The Chicken Tikka Marsala was literally 5 pieces of chicken in a runny sauce, not worth £16 anyway. Came back to Reception and Travis said it would be adjusted down to £25. Went back to my Dark and Dingy room, I forget which number it was. I decided to check-out early. Went to reception the next morning where I had to tell both receptionists everything three times as there failed to listen and were distracted and inattentive. Even the Reception Manager who just did not listen to me. The bill for the meal was still £33 even though it had been 'adjusted'. It was further 'adjusted' so i paid the agreed amount. Never again.

James Couples - 26/11/2019 Confirmed reviews ALL
« good »

good stay, rooms could do with an update but breakfast, dinner and staff really made our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James S., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Jack Couples - 26/11/2019 Confirmed reviews ALL
« brilliant »

Absolutely brilliant stay, all staff are very nice and really made us feel welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jack R., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nathan Ruthven General Manager

George Couples - 26/11/2019 Confirmed reviews ALL
« Very relaxing stay »

Had a lovely relaxing stay, will definitely be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George H., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nathan Ruthven General Manager

Anonymous Solo - 25/11/2019 Confirmed reviews ALL
« Friendly welcome with excellent accommodation. »

Easy booking. Good attention to detail. always someone at the desk to answer questions. Lovely breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hilary W., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to welcoming you back again soon. Kind regards, Nathan Ruthven, General Manager

Purdy E. Friends - 25/11/2019 Confirmed reviews ALL
« Spa and jacuzzi not working »

The staff were great. I paid for the night for spa and jacuzzi swimming etc for myself and my friend for her birthday only to be told in arrival they were not working! Very disappointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Purdy E., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We do not have a Jacuzzi in our leisure club, and our steam room & Sauna have been working throughout November so I will definitely look into why you was told they wasn't upon your arrival. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely Nathan Ruthven General Manager

Eh Friends - 25/11/2019 Confirmed reviews ALL
« Friendly and service oriented »

Comfortable stay with a great breakfast!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elaine H., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to welcoming you back again soon. Kind regards, Nathan Ruthven, General Manager

George W. Solo - 24/11/2019 Confirmed reviews ALL
« Easy and comfortable »

Good welcome, comfortable and clean room. Bar service good

Our hotel has responded to the review
Our hotel has responded to the review

Dear George W., Welcome back George! We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to welcoming you back again soon. Will you be hosting the Fleming Cup again next year? Kind regards, Nathan Ruthven, General Manager

Alison T. Friends - 21/11/2019 Confirmed reviews ALL
« Excellent Staff made up for other shortcomings »

Treatment was cancelled, steam room was off but staff more than made up for any disappointment with their excellent, friendly service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane T., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to do so. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously review and improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely Nathan Ruthven General Manager

David A. Couples - 20/11/2019 Confirmed reviews ALL
« Pleasant short stay »

Ability to bring our dog was the number one deciding factor. It was good that we could take the dog with us in the bar for a drink in the evening. The breakfast was good with plenty of help yourself choice. The room had all the standard extras such as tea/coffee, iron/ ironing board, hair dryer, TV etc. Will stay again in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David A., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nathan Ruthven General Manager

Rory Friends - 19/11/2019 Confirmed reviews ALL
« Nice place to stay »

Very nice hotel. Staff went out of their way to ensure we had a great stay. Breakfast is better than what most hotels offer. The pool and sauna was a bonus and very relaxing. Would definitely stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rory M., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nathan Ruthven General Manager

Colin D. Couples - 19/11/2019 Confirmed reviews ALL
« Not good »

Staff very welcome , room fair, bathroom tiles need replacing tiles scruffy Booked for dinner in resturant for four found out due to wedding and other parties closed told to go,to small room for dinner which had neon lights..no thanks took taxi and eat elsewhere Due to wedding bar rammed so ordered room service charge £5 totally out of order Breakfast chaotic due to wedding party real scrum Overall poor stay will not be back Staff however were very courteous and kind

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely Nathan Ruthven General Manager

Kevin Couples - 18/11/2019 Confirmed reviews ALL
« Another relaxing break at this hotel »

We find this hotel great for short relaxing breaks. It has excellent staff. Good staff make a hotel work but there needs to be enough of them for that to happen. This hotel has the balance just right. Great staff, good food & a good room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin B., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nathan Ruthven General Manager

Teres Friends - 18/11/2019 Confirmed reviews ALL
« Exceptional Service,Foofd and cleanliness »

We had a wonderful stay. All staff were absolutely brilliant we felt so spoilt. Food was exceptional and room was btilliant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teresa P., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nathan Ruthven General Manager

Peter A. M. C. Couples - 17/11/2019 Confirmed reviews ALL
« Adequate,functional and convenient but not a destination. »

The public spaces were spartan and almost entirely devoid of aesthetic interest, I.e pictures, flowers, curtains and ornaments. Our room, 200, was clean and comfortable - however the furniture, other than the bed, was badly worn and in serious need of replacement. The shower-room also in need of less brown. The restaurant staff were charming but coping with an underlit, under heated area was outside of their ability to improve the overall dining experience. Ill-fitting front doors create a wind tunnel directly into the restaurant - a situation in urgent need of correction with winter almost upon us. The food was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P C., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely Nathan Ruthven General Manager

Mr S. W. Couples - 17/11/2019 Confirmed reviews ALL
« Unsatisfying »

Needs renovation work Stayed at the mercury in Liverpool which was fantastic I travel to Hastings a lot it’s a shame really as I will need to stay somewhere else now

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S W., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely Nathan Ruthven General Manager

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