Mercure Tunbridge Wells Hotel 4 stars

Customer review rating 3.9/5 3,996 reviews

Mercure Tunbridge Wells Hotel
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Hotel extras

  • 18th Century Georgian oast house with original features

  • 8 fully-equipped meeting rooms for up to 130 guests

  • The Mallows restaurant serves international cuisine

  • Feel Good Health Club with heated pool, steam room and sauna

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

In response to COVID-19 and government guidelines we have closed the hotel except for key workers and government approved bookings. Our thoughts remain with everyone impacted around the world. We look forward to welcoming you back soon.

Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road
Pembury
TN2 4QL
tunbridge wells
united kingdom

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON GATWICK At 93.33km / 58 miles

  • By train

    HIGHBROMS STATION At 4.83km / 3 miles

GPS :51.146079, 0.311925

Your meetings and events

Take the hard work out of your business presentations in the Georgian surroundings. Conducting business is a relaxed affair in the middle of the Kent countryside. Invite up to 200 delegates for a theatre-style presentation, or use one of our smallerrooms for board meetings and interviews. Our eight conference rooms have complimentary high-speed WIFI and bask in natural daylight. You can hire laptops and audiovisual equipment and we'll provide working lunches and afternoon teas. We also offer200 free on-site parking spaces. When your day's work is done, take to the pool in our health club.

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Our signature suite is the 'Room at the Top' where there's room to sprea d out in the separate lounge area with its own chaise longue, in the king-size bed or in the double-ended bath.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering
  • Bathrobe

Superior room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering
  • Bathrobe

Classic accessible room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering
Rooms

Our restaurants and bars

THE MALLOWS

Type of cuisine: International

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You'll find individually styled surroundings which offer a relaxed atmosphere.

Menu (PDF)

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE OAST BAR

Non contractual photo

After a hard day what better to help you wind down than enjoying your favorite tipple in the comfortable surroundings in our friendly Oast Bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Tunbridge Wells Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

3,996 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,170 reviews

Fantastic stay

Customer review rating 3.9/5

Cathy Business - 29/03/2020 Confirmed reviews ALL

My stay was lovely, the staff were very helpful and accommodating. I will definitely be staying at the Mercure again.

Dear Cathy M., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Good quiet location. Friendly staff. Good food

Customer review rating 3.9/5

Janey Couples - 28/03/2020 Confirmed reviews ALL

Very pleasant overnight stay. Enjoyed using the swimming pool and spa.

Dear Val H., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Good stay

Customer review rating 3.9/5

Muj Business - 28/03/2020 Confirmed reviews ALL

Decent sized room. Comfortable bed. Friendly staff. Food was lacking. However, cannot complain too much as there is barely and food outlets open due to the current crisis. I will come back only to sleep.

Dear Mohammed A., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Such happy friendly helpful staff

Customer review rating 3.9/5

Alison P. Couples - 26/03/2020 Confirmed reviews ALL

I stayed for a long weekend with my mum as a treat for her. All staff we came across were fantastic,happy and very helpful. Fish and chips in the restaurant were exceptional. Yes some of hotel feels old and dated but the cleanliness was above and beyond!

Dear Alison P., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Unhappy

Customer review rating 3.9/5

Tom M. Couples - 23/03/2020 Confirmed reviews ALL

The spa was closed it was a birthday present for my partnersat 21st so very very disappointed and also emailed to ask for compensation as we only had 1 dinner 1 breakfast and paid £200 for the pleasure

Dear Thomas m., Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathan Ruthven General Manager

Room good - food not good

Customer review rating 3.9/5

Stephen P. Couples - 23/03/2020 Confirmed reviews ALL

Room was good Restaurant menu was reasonable but let down by terrible quality - bad chef. Sauna temperature control broken - far too hot. Spa floors very slippery and dangerous

Dear Stephen P., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nathan Ruthven General Manager

A very good short stay

Customer review rating 3.9/5

Stg Couples - 21/03/2020 Confirmed reviews ALL

Well located, comfortable bed, good parking, food available and a reasonable price. Helpful, friendly staff.

Dear Steven G., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Not suitable for children

Customer review rating 3.9/5

Jonathan Families - 20/03/2020 Confirmed reviews ALL

We left a night early due to a family emergency so could not provide feed back on check out. The room was tiny for our family of three. The room also had a wall iron, which was a the perfect height for my son to put his neck through the cord and try to hang himself. Obviously this should not be a room children are put in.

Not a Bad Stay but could have been better

Customer review rating 3.9/5

Judit Families - 19/03/2020 Confirmed reviews ALL

The staff are great, the room we stayed in was the executive suite but it didn't look like one. The noise from the room above us was loud. It seemed like every movement was over our heads. Didn't help for when we had to sleep. The swimming pool was dirty with sand at the bottom of pool

Dear Irene O., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven General Manager

Not a 4* experience

Customer review rating 3.9/5

Smiffy Couples - 19/03/2020 Confirmed reviews ALL

Problems started 5 minutes after arriving. Found it very dirty, overpriced and leisure access ridiculous - sharing a changing room with 6 years for swimming lessons. Sauna and steam room not turned on so unable to use. Pool unpleasant - mould, missing tiles, hurt my leg on a missing filter

Quiet location, easy to find.

Customer review rating 3.9/5

D S. Business - 19/03/2020 Confirmed reviews ALL

The staff were helpful and a good selection of food for oth breakfast and dinner.

Dear Dawn S., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

easy acsess, and friendly staff

Customer review rating 3.9/5

Brian T. Couples - 18/03/2020 Confirmed reviews ALL

My only criticisms are: 1. In the bar area there was some easy listening music being played in the background, but unfortunately this was drowned out by the television, which nobody was interested in. 2. Breakfast was very good apart from the bread provided for toast, which was a typical sliced loaf bought from a super market.

Dear Brian T., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven General Manager

Fantastic stay.

Customer review rating 3.9/5

Tina H. Couples - 17/03/2020 Confirmed reviews ALL

Amazing we have a virgin experience. Dinner bed and breakfast. Will use your hotel again.

Dear Tina H., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Great location

Customer review rating 3.9/5

Ann W. Couples - 17/03/2020 Confirmed reviews ALL

Charlotte was a fabulous ambassador on reception for the hotel. Room was lovely, clean, comfy bed plenty of hot water. Food set menu basic, but ok. Wine expensive, the most we have paid in the all the hotels we have stayed in. What really let the hotel down was the "spa" it was grotty and needed looking at as some aspects were unsafe. This is a hotel with leisure facilities and NOT a spa hotel.

Dear Ann W., Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a high level of service experience for our customers; therefore your feedback is very important to us. We will use the comments to learn, review and set measures to improve were necessary. Please rest assured that we are taking the appropriate measures to address your comments regarding the bar with the relevant team member and will share your feedback with all the team. We appreciate you sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathan Ruthven General Manager

GOOD LOCATION

Customer review rating 3.9/5

Jill S. Couples - 17/03/2020 Confirmed reviews ALL

stayed in a classic room which was fine. Good selection of hot drinks in room. Used the swimming pool which was at a good temperature. Changing rooms a bit shabby. Reception staff very helpful. Would like to see some seeds/nuts at breakfast with the muesli rather than dried banana slices

Dear Jill S., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven General Manager

Poor value for room

Customer review rating 3.9/5

Anonymous Couples - 17/03/2020 Confirmed reviews ALL

Although the room itself looked tired it was fine , the bathroom however was a different story, cracked tiles, dirty looking grouting, over the bath shower not the best for elderly people and the non slip motif in the bath was very worn and no longer non slip. On checking in, bearing in mind we are 2 over 70’s we were told how to get to our room, down some steps and up a further staircase but we’re not asked if we could manage stairs and no lift, if these are the only available rooms we could have been told in advance. Over all the room was very over priced. On the positive side the breakfast was good.

Dear Isabel H., Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problems noted. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Nathan Ruthven General Manager
Customer review rating 3.9/5

Tara C. Couples - 17/03/2020 Confirmed reviews ALL

well located and lovely staff. rooms and spa area very dated and in need of refurbishment.

Dear Tara C., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Noisy room and dated room with broken towel rail

Customer review rating 3.9/5

Anonymous Couples - 17/03/2020 Confirmed reviews ALL

We stayed for two nights (one part of a virgin experience day and one additional night paid for). Received a phone call on the morning of the second day asking why we had left our belongings in the room when we had only booked for one night. I advised the receptionist to check their bookings as I had the receipt in front of me. She then went oh sorry I’ve found it forget what I just said!!! Very distressing for my husband and I. I also reported the towel rail as broken and nothing was done about it so we had to live with wet towels. We were also put in a very noisy room by the staff staircase and got no sleep. There was also a private function on the second night which was a complete night mare. An awful experience and a hotel I would not recommend to anyone. Spoilt our weekend away and a lot of money for nothing. So I would like to know what compensation I am entitled to?

Lovely stay

Customer review rating 3.9/5

Steven T. Couples - 16/03/2020 Confirmed reviews ALL

Had a lovely stay staff friendly. Only one thing didn't agree with.Allowing customers to go to breakfast in there dressing gown.As there was a customer when we was at breakfast in there dressing gown.Not very good reputation for company or hotel in tonbridge wells.

Dear Steve T., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven General Manager

Great friendly staff, good location and clean rooms

Customer review rating 3.9/5

Rob M. Couples - 16/03/2020 Confirmed reviews ALL

Two night trip away for birthday/couples holiday. Staff were very friendly and efficient. Room was very clean although a little dated/some wallpaper peeling. Bathroom has a slight drainage smell room 109. The pool area needs a good clean, some of the pool tiles felt a bit slimy and to be honest wasn’t able to relax in that area. Breakfast&meal was great and once again really good staff all round no complaints!

Dear Robert M., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven General Manager
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