Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 785 reviews

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Feel Good Health Club with heated pool

  • Nearby landmarks include Tunbridge Wells and Hever Castle

ALLSAFE approved hotel

Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE MALLOWS

Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You'll find individually styled surroundings which offer a relaxed atmosphere.

Your meetings and events

Take the hard work out of your business presentations in the Georgian surroundings. Conducting business is a relaxed affair in the middle of the Kent countryside. Invite up to 200 delegates for a theatre-style presentation, or use one of our smaller rooms for board meetings and interviews. Our eight conference rooms have complimentary high-speed WIFI and bask in natural daylight. You can hire laptops and audiovisual equipment and we'll provide working lunches and afternoon teas. We also offer 200 free on-site parking spaces. When your day's work is done, take to the pool in our health club.

Room descriptions and layouts

meeting rooms

From 1 to 180 

attendees

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Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Our signature suite is the 'Room at the Top' where there's room to sprea d out in the separate lounge area with its own chaise longue, in the king-size bed or in the double-ended bath.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  785 reviews

TripAdvisor Rating  3.0/5  1,316 reviews

Good location

Customer review rating 2.5/5

Marcia B. Families - Confirmed reviews ALL

Bad food, the room have to mutch dust,

Dear Marcia B., Thank you for taking the time out to post your review of our hotel, your feedback is appreciated and very important to us. I'm very disappointed to hear about your stay and I will be sure to share your review with all of our team. Our hotel normally receives positive feedback, so it is disappointing we didn't live up to this on your stay. Sincerely, Paul McLintock, General Manager

Overall good hotel

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Hotel was good the only thing was when having breakfast staff were clearing plates off the table before both of us were finished we found that a little rude

Dear Thomas W., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, John Mitchell Operations Manager

Room excellent/common seating area lacking

Customer review rating 3.5/5

Jo S. Families - Confirmed reviews ALL

Hotel staff were friendly, especially those in the restaurant. Room was excellent... would score 10 but felt the lighting in the hotel/restaurant was a little cold and harsh, was not inviting. In addition, lack of armshairs and comfy chairs/relaxing area was a shame. There is space outside the restaurant for this but its set up as tables and high back dining chairs.

Dear Jo s. Shepherd, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, John Mitchell Operations Manager

Great service and tasty food!

Customer review rating 5.0/5

Cobi H. Business - Confirmed reviews ALL

I spent two nights in the hotel with breakfast, lunch and dinner which did not disappoint and all the staff made my stay feel really welcoming! Thank you all for your kind hospitality, it was an extremely comfortable bed to sleep in.

Dear Cobi H., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul McLintock, General Manager

Great Hotel

Customer review rating 4.5/5

Vicky Solo - Confirmed reviews ALL

Car parking was generally good though I believe its heading towards a new system which might help keep it for hotel customers rather than general public. Reception area bright and airy and staff really helpful. Checking in process was a breeze. Room was huge, really lovely to have a bath as well as shower and having the added extra's is always nice so herbal tea as well as standard, bottles of water etc just gives it a lift. TV and working radio was good. Free Wifi which is always a bonus, easy to connect and signal strength was good for all of my devices. There was access to a swimming pool but I didn't use it so can't comment. Lounge/bar area looks small but with tables stretching further back plenty of space to sit down and relax, for some reason no sparkling water available and a slightly limited choice of drinks but generally ok. Limited choice food wise for the lounge area, unless you like pizza and whilst there was more choice for the Restaurant and it was pleasant enough it was a little pricey. Serving staff however were all friendly and attentive without being too pushy. Breakfast was available which I didn't use but there is a Nottcuts Garden Centre across the road that does a good value breakfast served until 11.30am - not everyone wants to eat breakfast by 9.30am! The hotel is set a little way out of the town centre, 10min drive or a 50min walk but there is a bus stop outside. I used it on the Sunday to get to the rail station. I recommend getting the Arriva app as that allows you to purchase tickets online and also provides live updates to where the bus is, useful for me as it was running 15mins late. On the whole I thought it was a lovely hotel and served my purpose well. If I was in the area again I'd happily stay there.

Dear Vicky S., Thank you for taking the time and trouble to complete a survey following your recent stay at the Mercure Tunbridge Wells hotel. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. We will use the comments to learn, review and set measures to improve were necessary Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to our hotel in the near future. Yours sincerely, John Mitchell Operations Manager

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Other web-users rate our hotel

  • 178 reviews 9.2/10 Location
  • 724 reviews 5.8/10 Room
  • 753 reviews 7.5/10 Service
  • 14 reviews 7.1/10 WiFi
  • 442 reviews 5.5/10 Food
  • 318 reviews 5.3/10 Cleanliness
  • 289 reviews 7.4/10 Breakfast
  • 186 reviews 4.1/10 Vibe

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