Mercure Tunbridge Wells Hotel 4 stars

Customer review rating 3.9/5 4,071 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Tunbridge Wells Hotel
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+ 16 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Feel Good Health Club with heated pool, steam room and sauna

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road
Pembury
TN2 4QL
tunbridge wells
united kingdom

Tel: +4401892628298

Check-in from 15h00

Check out up to 11h00

  • By plane

    LONDON GATWICK At 93.33km / 58 miles

  • By train

    HIGHBROMS STATION At 4.83km / 3 miles

GPS :51.146079, 0.311925

Your meetings and events

Take the hard work out of your business presentations in the Georgian surroundings. Conducting business is a relaxed affair in the middle of the Kent countryside. Invite up to 200 delegates for a theatre-style presentation, or use one of our smallerrooms for board meetings and interviews. Our eight conference rooms have complimentary high-speed WIFI and bask in natural daylight. You can hire laptops and audiovisual equipment and we'll provide working lunches and afternoon teas. We also offer200 free on-site parking spaces. When your day's work is done, take to the pool in our health club.

meeting rooms

From 1 to 180 

attendees

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General equipment

  • Screen

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Lectern

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Our signature suite is the 'Room at the Top' where there's room to sprea d out in the separate lounge area with its own chaise longue, in the king-size bed or in the double-ended bath.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe

Superior room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe

Classic accessible room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

THE MALLOWS

Type of cuisine: International

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You'll find individually styled surroundings which offer a relaxed atmosphere.

Menu (PDF)

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE OAST BAR

Non contractual photo

After a hard day what better to help you wind down than enjoying your favorite tipple in the comfortable surroundings in our friendly Oast Bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Tunbridge Wells Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

4,071 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,184 reviews

Friendly staff

Customer review rating 3.9/5

Lynne Friends - 22/09/2020 Confirmed reviews ALL

Very friendly and well organised with one way systems and screens. Rooms were spacious but very hot!

A nice night away

Customer review rating 3.9/5

D. Couples - 22/09/2020 Confirmed reviews ALL

A nice night away-staff couldn't have done any more and food was delicious.

Great location - shame about everything else

Customer review rating 3.9/5

David Business - 19/09/2020 Confirmed reviews ALL

Check in was reasonably efficient, though staff member wasn’t wearing a mask. Room was very dated, bathroom was grubby with cob webs/ spiderwebs and 4 spiders in the shower. Opted for room service on night one, menu very limited, but service was good. Breakfast service was a shambles, with a 40 minute wait and staff utterly losing track of who ordered what. Staff were audibly swearing and arguing with each other in the middle of the dining room. The food was disappointing- undercooked (cold in the middle) hash brown and cold mushrooms on one hand, burnt sausages and inedible bacon on the other. Staff were rude, unhelpful and argumentative. Ate out at the Black Horse up the road the next 2 nights, absolutely brilliant, came back to the old dated hotel each night where I couldn’t find a member of staff for love nor money to get a drink at the bar (it was open, just nobody behind the bar). Found staff combative and unhelpful, rooms are terribly dated and don’t have enough power points, none by the bedside, COVID-19 preparations seemed to be for show as staff failed to observe good hand hygiene and seemed to think that face masks don’t need to cover the nose, only the mouth. I could go on, but I won’t, the location is great, nothing else is.

Outstanding 7 nights break!!

Customer review rating 3.9/5

M. Couples - 19/09/2020 Confirmed reviews ALL

Best Mercure that we have stayed at. Good Covid information beforehand. Excellent staff throughout the hotel. The room was spotless and well maintained. Extras were easily supplied despite limited staff access to the room. The swimming pool was very well maintained. The restaurant was popular. The food was hot as were the plates!! Good value for money at £22 for 3 course evening meal. No buffet at breakfast. Full English available and trolley service to the table.

Very friendly staff

Customer review rating 3.9/5

L. J. Couples - 17/09/2020 Confirmed reviews ALL

Having a 2 nights break in this very lovely hotel. Our room was lovely and clean. The staff was very friendly and welcoming.

Dear J. L., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Well located

Customer review rating 3.9/5

Carol H. Couples - 17/09/2020 Confirmed reviews ALL

In general the hotel was nice . It was clean and welcoming

Dear Carol H., It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven General Manager

Safe Stay

Customer review rating 3.9/5

Rich Business - 15/09/2020 Confirmed reviews ALL

First hotel stay since COVID arrived, so did not know what to expect. Plenty of hand sanitiser, social distancing, and most guests wore masks in communal areas. Comfortable room (if a little tired looking), shower could have been more powerful, but overall satisfactory.

Dear Rich D., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Good stay. Great staff

Customer review rating 3.9/5

Nick Families - 15/09/2020 Confirmed reviews ALL

Stayed one night with our 7 month old son. Used pool facilities. Had dinner and breakfast. Food was amazing. Staff in restaurant were very good, tentative, funny. Room was very clean Overall a good experience.

Dear Nick R., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

welcoming, friendly, good value

Customer review rating 3.9/5

Linda E. Solo - 14/09/2020 Confirmed reviews ALL

I had an emergency plumbing situation at home and was very stressed out when I arrived. It was so nice to return to The Mercure where all was calm. I had the same room I had last December when mr dear husband was in Pembury hospital where he passed away, so I had mixed feelings this time around. I had need not have worried as I was well looked after and felt very relaxed. I just had a tiny issue with the lack of a clean bath towel which I had requested on the 2nd. day of my visit and which did not materialise until I had made a 2nd. request twice the following day. Apart from that, I was thoroughly satisfied and enjoyed a really good breakfast on all 3 days. I would recommend this hotel and shall no doubt return.

Dear Linda E., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. My apologies that you had to request for a towel twice, I will ensure the staff are aware to avoid future occurrences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

well located, easy access and parking

Customer review rating 3.9/5

Gerald S. Couples - 14/09/2020 Confirmed reviews ALL

having used this hotel before we know what to expect , the only downside this time was the water which both morning and evening was only warm not hot

Dear Geral s., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

A pleasant overnight stay.

Customer review rating 3.9/5

K A. M. Couples - 13/09/2020 Confirmed reviews ALL

On arrival we felt the hotel was nice albeit a bit tired looking. This extended to the interior too. We were impressed by the level of covid 19 protocols and cleaning in place during our stay. The staff were very friendly and helpful. The food was mostly good. We didn't particularly enjoy Tunbridge wells but had a pleasant stay.

Dear Karen B., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Convenient Location

Customer review rating 3.9/5

Deirdre V. Business - 11/09/2020 Confirmed reviews ALL

We only stayed here no meals. The hotel looks like it could do with a refurbishment but the staff were efficient and friendly. We did not eat at the hotel so cannot comment on food. The rooms are an average size but bathroom is particularly in need of an upgrade.

Dear Deirdre V., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to do so. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven General Manager

Lovely stay for your 1st wedding anniversary

Customer review rating 3.9/5

Debs Couples - 09/09/2020 Confirmed reviews ALL

Staff where polite and helpful

Dear Debra C., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Excellent staff - a few tweaks needed!

Customer review rating 3.9/5

Jo J. Couples - 09/09/2020 Confirmed reviews ALL

Reception staff were welcoming and helpful, as were the staff at dinner and breakfast. The swimming pool was lovely and warm. A few points which spoiled our stay a little bit ... Let guests know if there are swimming lessons when they book a time. We had one lovely, quiet swim and one amidst lots of noise and parents viewing which made us feel uncomfortable. Restaurant and bar area were really cold. We put this down to needing to keep the areas ventilated, but this and the fact that there weren't many guests around meant it lacked atmosphere. There was a reduced menu in the restaurant which was fine, but the quality was only ok - not what we were expecting for the price charged. Most guests we encountered were not wearing face coverings although signage was clear that they should. I appreciate that this is tricky and it shouldn't be up to hotel staff to 'police' this, but maybe a polite reminder at check in would be useful? One last point - we had booked on a 2 night B&B deal through red letter days or similar and had been allocated a 'studio' room which was comfortable but very basic - with the hotel so quiet and certain elements not up to usual standard, an upgrade would have cheered us up!

Dear Jo J., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven General Manager
Customer review rating 3.9/5

Glen A. Families - 08/09/2020 Confirmed reviews ALL

Found hotel in generally a poor state, our 4 poster bed was so old and terribly noisy We did not sleep all night . Fire alarm went off at 1 am We were not told it was a false alarm so we’re very disturbed . Tried calling reception several times - no answer. Fire alarm went off again at 8 am . Still no contact Walked to reception to be told again was false alarm No sleep at all

Well managed for the pandemic panic.

Customer review rating 3.9/5

Mal Couples - 08/09/2020 Confirmed reviews ALL

Thank you for friendly staff, decent room and a great breakfast for our regular visit to Pembury Mercure. Keep up the good work.

Dear Malcolm S., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your understanding with regards to the alarm and I hope this didn't disturb you too much. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Good stay

Customer review rating 3.9/5

Anne Solo - 08/09/2020 Confirmed reviews ALL

Comfortable clean room. Very happy with the room and bathroom although I could have done without the external traffic noise. While I understand the need to protect against Covid 19, I would have preferred mugs and teaspoons etc. Using disposable items just adds to the pollution dilemma. Mercure in Shrewsbury where I stayed recently still use normal crockery and cutlery.

Dear Anne F., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. My apologies for the noise from the main road and I hope this did not disturb you too much. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Dated hotel, okay stay

Customer review rating 3.9/5

Anon Friends - 08/09/2020 Confirmed reviews ALL

Receptionist was friendly. Room was large. Bathroom ensuite was clean. Restaurant staff hit and miss. Spa limited no Jacuzzi but pool was heated. Random fire alarms at 1am in the morning. Egg shell in the breakfast. Afternoon tea was nice.

Dear Jahmella R., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven General Manager

Woken multiple times

Customer review rating 3.9/5

Kimberley B. Couples - 08/09/2020 Confirmed reviews ALL

Myself and my partner came away for what was meant to be a small break from our young children. 2.5 year and 5 month year old it was the first time we had been away in a very long time and meant to allow us to get a very rare full nights sleep However the exact opposite happened we were woke up multiple times by a piecing fire alarm It was so disappointing and a complete waste of the pressure’s time we have

Dear Kimberley B., Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations. My apologies that that the fire alarm had sounded during your stay, All our hotels are fitted with smoke and heat detection, sufficient to comply with the law and to achieve full fire certification. By its very nature this is sensitive equipment that can be activated very easily. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathan Ruthven General Manager

Below average

Customer review rating 3.9/5

Will S. Couples - 08/09/2020 Confirmed reviews ALL

Upon arrival we were welcomed by staff. We were told our room was ‘just behind reception and up the stairs’ unfortunately, it was down the stairs and then up the stairs, without taking too much notice of the signs we ended up going down the wrong corridor Struggling with our luggage. After finding our room, we felt the decor to be a little dated. We felt that after staying just after lockdown that this could have been a prime time for the hotel to perform some general decoration. The bedding didn’t fit the whole bed and therefore the mattress was visible from the bottom of the bed. The food in the restaurant was good. My partner is celiac and they catered for her really well. The second night is where things started to take a turn. The fire alarm was activated at 1am. The alarm sounded for a couple of minutes. This obviously woke us and made us panic to get dressed and exit our room. Just after leaving our room the alarm stopped. We headed to reception to find out what we should do. Upon waking to reception, we found a very prominent smell of weed making its was through the entire hotel. Staff at reception turn to us and said ‘Can we help you?’ To which the reply was ‘is everything okay do we need to evacuate?’ The member of staff said ‘no we think someone was smoking in their room, you can go back.’ This left us feeling unsafe and in likely to be able to sleep. As we had to check out by 11am we decided to just get our belongings and leave the hotel. We collected our things and at around 2am we headed back to reception and said due to the incidents we wanted to check out, the receptionist said ‘Just pop your key here. Hope you have a lovely evening’ which I felt was extremely inappropriate. There wasn’t a single apology for the events that took place. Overall, we didn’t not enjoy the break we were hoping for and will not be staying again.

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