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Mercure Tunbridge Wells Hotel 4 stars

Customer review rating 3.9/5 4,441 reviews

ALLSAFE approved hotel

Mercure Tunbridge Wells Hotel
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+ 22 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Feel Good Health Club with heated pool

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road
Pembury
TN2 4QL tunbridge wells
united kingdom

Tel: +4401892628298

Fax: (+44)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    LONDON GATWICK At 93.33km / 58 miles

  • By train

    HIGHBROMS STATION At 4.83km / 3 miles

GPS :51.146079, 0.311925

Hotel services

THE MALLOWS Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You'll find individually styled surroundings which offer a relaxed atmosphere.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 84 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 84 non-smoking rooms
    • 2 floors
  • Languages spoken at the hotel
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Umbrellas
    • Plugs and converters available on desks
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Free Onsite Parking
    • On site
Well-being
  • Feel Good Health Club
    • Covered
  • Feel Good Health Club
    • On site
Family
  • Services for children
    • Board games available

Your meetings and events

Take the hard work out of your business presentations in the Georgian surroundings. Conducting business is a relaxed affair in the middle of the Kent countryside. Invite up to 200 delegates for a theatre-style presentation, or use one of our smallerrooms for board meetings and interviews. Our eight conference rooms have complimentary high-speed WIFI and bask in natural daylight. You can hire laptops and audiovisual equipment and we'll provide working lunches and afternoon teas. We also offer200 free on-site parking spaces. When your day's work is done, take to the pool in our health club.

Room descriptions and layouts

meeting rooms

From 1 to 180 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Lectern

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Our signature suite is the 'Room at the Top' where there's room to sprea d out in the separate lounge area with its own chaise longue, in the king-size bed or in the double-ended bath.

Our guest reviews for
Mercure Tunbridge Wells Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

4,441 reviews

TripAdvisor Rating 3.5/5

1,228 reviews

Great hotel

Customer review rating 4.5/5

Kate Friends - 21/10/2021 Confirmed reviews ALL

Welcoming, friendly staff. Everywhere clean comfortable.

Filthy, smelly and uninhabitable room

Customer review rating 0.5/5

Anonymous Business - 20/10/2021 Confirmed reviews ALL

The room was filthy with dirt marks all over the walls, stained bedding, uneven floors, multiple strips of wallpaper were peeling off the wall, there was mould growing in bathroom with a ceiling light not fixed well in the shower and paint was flacking off the ceiling. There was a rather large and rather sharp chip out of the bathroom sink and there was a horrendous smell in the room. I had to ask to change rooms as it was uninhabitable. The second room was not much better. Yet again there were chips out of the sink, the shower was cracked and the window didn’t shut which meant the room was freezing cold at night and infested with spiders. Breakfast was very disappointing with stale and cold food. Would not stay at this hotel again, certainly not worth the large price tag.

Good location

Customer review rating 3.5/5

Denis B. Couples - 20/10/2021 Confirmed reviews ALL

Good location Room adequate Restaurant service appalling

Good stay

Customer review rating 4.0/5

J R. Couples - 18/10/2021 Confirmed reviews ALL

Lovely hotel. Nice staff , very comfortable. Heating in room not working but when mentioned st reception a heater was placed in the room straight away

Enjoyed our stay

Customer review rating 4.0/5

Mick W. Couples - 18/10/2021 Confirmed reviews ALL

Room nice and clean, and thought the stay we felt Covid safe. Restaurant experience was a little disappointing.

overall pretty poor

Customer review rating 2.0/5

Gb Business - 17/10/2021 Confirmed reviews ALL

Hotel was noisy - corridors seemed to be noisy when people walked around Food - very poor just seemed to consist of burgers Breakfast - why do we need to be served breakfast - selve serve please Bar area - truly dreadful area to sit and eat if you dont want to eat in the restaurant

good staff but system needs improvement

Customer review rating 2.0/5

Brian Couples - 15/10/2021 Confirmed reviews ALL

being disabled,booked ground floor privilege room but told none available on arrival,reception eventually found an upgrade room. Restuarant charged me for incorrect meal,no receipt available and could not charge to room so lost my club points.excuse was they are agency staff.All ended with a 6a.m. fire alarm-not your fault.What a way to end a frustrating stay.

Overpriced hotel

Customer review rating 0.5/5

Anonymous Couples - 14/10/2021 Confirmed reviews ALL

Terrible

Well located

Customer review rating 5.0/5

Rod A. S. S. Couples - 13/10/2021 Confirmed reviews ALL

When we first saw The Mercure we were delighted, everyone was so helpful and friendly.

Good Venue

Customer review rating 2.5/5

Lauren Couples - 11/10/2021 Confirmed reviews ALL

We stayed in the hotel for one night due to a family wedding which was taking place at the hotel. The venue was perfect for the wedding and everything was well covered and set out by the staff. However, the hotel room itself was a let down. The pillows were hard, the room was dusty and the bathroom was dirty.

short pool open times and shared with swim lessons

Customer review rating 1.5/5

Anonymous Families - 10/10/2021 Confirmed reviews ALL

Sadly we were quite disappointed. Although the swimming pool opening times were mentioned on the website, it’s still surprising the short window that you can actually use the pool. Only evening sessions when we stayed and there were private children’s swim lessons going on at the same time taking up half the pool. This was not advertised anywhere when we booked and we were turned away by the swim teacher quite rudely even though the receptionist said we could use the pool. The pool was also excessively filled with chlorine. Such a shame because it could be a nice pool, but felt ripped off by the setup. The hotel is ok and the restaurant staff were very good and friendly. But it does feel like the hotel would benefit from being updated with a refurbishment. So all in all disappointed and feel coned and ripped off by the pool setup. But thank you to the restaurant staff who made us feel very welcome.

Value for money stay

Customer review rating 3.5/5

Janet R. Families - 06/10/2021 Confirmed reviews ALL

Stayed on the 2nights bnb +1nights dinner deal. Provided a good base for seeing local family. Pluses: spacious room , comfortable bed , good bathroom. Perfectly satisfactory breakfast. Great swim in a nice pool ( with none else but us in.) Not quite so good; decor in room Much in need of improvement, shabby and rundown, pencil marks on walls corridor decor also in need of upgrade. (Had seen better days.) Dinner although adequate and plenty of it was uninspiring, bar meals food, burgers etc. We had gammon steak that was a bit overcooked and dry. Was it chefs night off Sunday, or is there an issue about getting staff? Have stayed in quite a few Mercure and dinner menu has always been better, even on the set meal But overall given the deal rate it was reasonable value for money and we had a pleasant weekend

Great staff, terrible hotel.

Customer review rating 1.0/5

Mr R. G. Friends - 05/10/2021 Confirmed reviews ALL

I wanted to let you know how deeply disappointed and rather angry I was with the condition of the rooms in this hotel. I have never had the pleasure of paying £150 a night to say in such an awful room. The bathroom was Mouldy with cracked soap dishes, rusty screws and corroded fittings. The room was fitted out with furniture that looked like it had come out of a skip. The carpet was threadbare and the wallpaper was coming of the walls, not to mention the holes. The lack of a room safe was also noted as was the lack of proper water glasses or even bottled water. The one thing that I found impressive were your staff, they were a credit to you. They could not be more attentive or Pleasant and nothing was to much trouble. I have taken pictures of all the above issues, If you wish to view them I would be happy the forward them to you via email. I do hope you can address these problems as I will be coming to the area more and more in future

Cold

Customer review rating 1.5/5

Sam Couples - 05/10/2021 Confirmed reviews ALL

Arrived for a nights stay. There was no hearing in the hotel and it felt cold as soon as we entered reception. The room was cold but once we turned in the heater it warmed up. There was a wedding that night - the service in the restaurant was extremely slow - 40 minutes before starter arrived. The another good Hal hour before main meal arrived. Dining room was very cold. The staff were lovely particularly Ernest who was very helpful. The food was adequate but felt we could have made a better meal at home. Beds were comfortable and the pool was lovely. From the outside the hotel looks lovely, but once inside it’s more of a conference hotel! Tunbridge wells is a lovely place but sadly wouldn’t book this hotel again.

Customer review rating 1.0/5

Simon F. Families - 05/10/2021 Confirmed reviews ALL

Over priced with poor facilities for the money

Where we needed to be

Customer review rating 3.0/5

Graham J. Families - 04/10/2021 Confirmed reviews ALL

We have stayed here before - hotel a little more tired than previously, staff were friendly but a little distracted. Hotel itself was being painted, room was very warm when we arrived, elements were poor e.g. shower wouldn't get warm, floor tiles cracked. We had very noisy neighbours upstairs at One O'Clock in the morning.

Good stay, but off the beaten track

Customer review rating 3.5/5

Tony Couples - 02/10/2021 Confirmed reviews ALL

Comfortable experience, but not a lot around to walk to

Good stay

Customer review rating 5.0/5

Margaret Couples - 01/10/2021 Confirmed reviews ALL

Staff were polite and friendly room excellent clean with a comfortable bed and adequate supply of towels would definitely recommend staying here food was good again with helpful friendly staff

Great position for Royal Tunbridge Wells as long as you have transport

Customer review rating 3.5/5

Liz Couples - 01/10/2021 Confirmed reviews ALL

Good size room but a little tired

Great Staff but a strange management choice

TripAdvisor rating 3.0/5

wurldwarker 28/09/2021 TripAdvisor review

Great staff, nice hotel but the pool was only open to guests between 6pm and 8pm which is a strange time as guests are either yet to return or are preparing to go out for dinner. Surely 7am to 9am would be a better 2 hour slot for a pre-breakfast swim. Also, no safe pedestrian access off the site, we had to walk down the roadway when going out at night. But all the staff were great, helpful and friendly.

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