Mercure Norwich Hotel 4 stars

Name: Mercure Norwich Hotel
Address: NORWICH, NR3 2BA, UNITED KINGDOM
Telephone: (+44)01603294330
Rating: 3.9

Customer review rating 3.9/5 1,806 reviews

ALLSAFE approved hotel

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Mercure Norwich Hotel

Hotel for travellers looking for local and authentic experiences

Welcome to Norwich! We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols and provides assurance that these standards are being met in this hotel.

Mr Stuart COLLINS, Hotel Manager

The 4-star Mercure Norwich Hotel is great for guests who are looking to relax, whether on a weekend escape, shopping break or a business stopover. The hotel is conveniently located just three miles from Norwich city centre, so guests can enjoy easy access to the Norfolk Broads and Great Yarmouth, as well as a host of spectacular local attractions. Norwich International Airport is less than two miles away, making this hotel the perfect first stop for those arriving in the city.

Those looking to relax further are invited to The Brasserie, where they can enjoy a carefully prepared meal from a selection of internationally inspired dishes. For something more casual, the Lounge offers snacks and lighter dining options.

Norwich is best known for the cathedral and castle, which dominate the skyline. But there are many things to see and do in and around Norwich. From the National Trust's beautiful Blickling Hall to the picturesque medieval streets of Elm Hill, Norwich.

Hotel extras

An ALLSAFE Clifton Environmental certified hotel
10 conference rooms with the largest up to 400 delegates
Located only 1.5km from Norwich International Airport and close to the UEA
Complimentary guest parking for 225 cars

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

WIFI/Internet Access
- High-speed Internet
- WIFI in the communal areasYes
- WIFI in your room
- WIFI access
Parking
- Private outdoor parking
- Public outdoor parking
- Bus/coach parking area
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
100% non-smoking hotel
NORWICH INTL
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 10AM (Paying)Access your room from 10am on your day of arrival. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying)Keep your room until 6pm on the day of your departure. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
Dry cleaning / IroningPaying
Concierge

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 hours
- Opening hours : Week-end 24 hours

9 meeting room(s)
Copy/print service available

Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA
norwich
united kingdom

Tel: +4401603294330

Contact email :

Check-in from 15h00

Check out up to 11h00

By plane
NORWICH INTL At 2.57km / 1.6 miles - Shuttle free
By train
NORWICH At 5.15km / 3.2 miles

GPS :52.653127, 1.266738

Norwich Marketing 2.41 km / 1.5 mi
VIRGIN MEDIA 4.02 km / 2.5 mi

Companies

Your meetings and events

Whether it's a small meeting or a convention, Mercure Norwich Hotel is well-resourced for your business gathering. Our 10 flexible, air conditioned meeting rooms accommodate 2 to 600 people. Book the impressive, wood-panelled Statesman and Club rooms for training sessions and make use of onsite complimentary high speed WiFi, flipcharts, TVs, DVD players and conference phones. We'll hire in any additional technical gear you need and will cater for your meeting with style and efficiency. In addition, we offer courtesy transport to and from Norwich International Airport. To arrange pick up, contact us using the Mercure freephone at the airport upon departure. Take advantage of our 225 car parking spaces and popular Feel Good Health Club.

Room descriptions and layouts

meeting rooms

From 1 to 400

attendees

Configuration is not available for these requirements

- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 4 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel
- Height 2 m
- Theatre style 10 participants
- U-shaped Room 6 participants
- Board-room 8 participants
- Classroom style Configuration is not available for this hotel
- Banquet 10 participants
Configuration is not available for this hotel
- Height 2 m
- Theatre style 20 participants
- U-shaped Room 8 participants
- Board-room 12 participants
- Classroom style 10 participants
- Banquet 14 participants
- Height 2 m
- Theatre style 60 participants
- U-shaped Room 30 participants
- Board-room 35 participants
- Classroom style 25 participants
- Banquet 50 participants
- Height 2 m
- Theatre style 50 participants
- U-shaped Room 25 participants
- Board-room 20 participants
- Classroom style 20 participants
- Banquet 50 participants
- Height 2 m
- Theatre style 150 participants
- U-shaped Room 50 participants
- Board-room 50 participants
- Classroom style 60 participants
- Banquet 120 participants
- Height 3 m
- Theatre style 200 participants
- U-shaped Room 40 participants
- Board-room 40 participants
- Classroom style 70 participants
- Banquet 150 participants
- Height 3 m
- Theatre style 200 participants
- U-shaped Room 40 participants
- Board-room 40 participants
- Classroom style 70 participants
- Banquet 150 participants
- Height 3 m
- Theatre style 400 participants
- U-shaped Room 80 participants
- Board-room 80 participants
- Classroom style 160 participants
- Banquet 350 participants

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
2nd avenue	12 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	4 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
First avenue	12 m²	2 m	10 participants	6 participants	8 participants	Configuration is not available for this hotel	10 participants
The statesman	22 m²	2 m	20 participants	8 participants	12 participants	10 participants	14 participants
The club room	49 m²	2 m	60 participants	30 participants	35 participants	25 participants	50 participants
Directors suite	72 m²	2 m	50 participants	25 participants	20 participants	20 participants	50 participants
The presidential suite	134 m²	2 m	150 participants	50 participants	50 participants	60 participants	120 participants
Congress suite	184 m²	3 m	200 participants	40 participants	40 participants	70 participants	150 participants
Senate suite	184 m²	3 m	200 participants	40 participants	40 participants	70 participants	150 participants
The city suite	307 m²	3 m	400 participants	80 participants	80 participants	160 participants	350 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Screen
Flipchart
Podium
Lectern
Day light
WIFI access
Syndicate rooms
Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities

Classic room with 2 single beds

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities

Classic Room with 1 king size bed and 1 sofa

Max. number of persons: 4

Wireless internet in your room
Coffee/tea making facilities

Privilege room with 1 double bed

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities

Rooms

Our restaurants and bars

THE BRASSERIE

Type of cuisine: International

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Dinner

18:00 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

THE CLUB BAR

The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Single glazing

Malcolm B. Couples - 12/10/2020 Confirmed reviews ALL

We usually stay at Ibis in France as we travel a lot each year. This year is different but UK standards are good. This time Mercure was the only one available in Norwich. Can i compare? Staff and facilities were good and Covid cleaning was very good. But single aluminium windows with water covered windows in the morning was not expected and walk in shower is not standard in this hotel. It was still a good stay with very helpful staff. A little out of town but a £7 taxi ride puts you in the centre.

Well located

Nelsons Couples - 09/10/2020 Confirmed reviews ALL

Having stayed in Mercure Brisbane earlier this year, we had no hesitation in booking Mercure Norwich for our recent short break, based on excellent service and accommodation in spite of Covid restrictions. Staff were very helpful and professional in adhering to the Covid rules and keeping everyone safe. Please pass on our thanks to the staff.

Dear Suzanne N., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 09/10/2020 Confirmed reviews ALL

Carpets very tied Rooms very tied

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Invisible breakfast. Lost clothing

Anonymous Business - 09/10/2020 Confirmed reviews ALL

On 3 repeating occasions breakfast was not provided having left a letter each day. And my laundry was lost with no knowledge. And being suggested that my clothing I handed was merely my mistake.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

It is local for my son.

John S. Solo - 06/10/2020 Confirmed reviews ALL

I use the hotel when visiting my son in Norwich and find it convenient. I will be glad when things get back to normal with the bar and restaurant being open, also being able to have a normal breakfast!

Dear John S., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable and welcoming

Mamagak Couples - 04/10/2020 Confirmed reviews ALL

We have been staying here for many years now . It is a comfortable hotel and the staff are brilliant. It is starting to look a bit tired but is always very clean and we have a great night's sleep. Their Covid measures are reassuring and we felt very safe .

Dear gina K., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Friendly staff, clean and comfortable

Laura Friends - 03/10/2020 Confirmed reviews ALL

The only downside to my stay was that the room was very cold when I arrived. Apart from that everything else was lovely and the staff friendly and efficient

Dear Laura P., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Stinks!

Anonymous Families - 28/09/2020 Confirmed reviews ALL

All we could smell was cigarette smoke and we had our children so I was pretty disgusted. It was a truck stop pit for the night at best. Very tired and run down. Needs a revamp. Staff were accommodating but that’s the only positive I have. It shouldn’t be on the Accor members app. It doesn’t compare to any of the other hotels on there.

Dear J. James, Thank you for taking the time to tell us about your experience at the Mercure Norwich Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

If I could score 0 I would

Georgia B. Couples - 23/09/2020 Confirmed reviews ALL

I’d love to say that I had a delightful stay - however I never got that far - as after spending 3 minutes inside the Vancouver suite in Norwich my skin was crawling and I immediately checked out. The carpet which was peeling off the floor, the stains in the bath tub and the gnaw marks out of the headboard- I can’t say which one turned my stomach more . As my husband described it felt more like a chapel of rest than a liveable hotel room.

Dear Georgia B., Thank you for taking the time to tell us about your experience at the Mercure Norwich Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Pretty good in the current climate

Mrs M. Couples - 23/09/2020 Confirmed reviews ALL

Everything was outlined well - arrows, social distancing measures, signs about wearing face masks. Room was clean. Staff were friendly and helpful. I had to go down to Reception after we got to our room to ask for an extra towel as there was only one, and gown and slippers which the website said would be supplied. The chap on the desk was very apologetic and got them for me. I had to phone down to reception the next morning as the breakfast had not been hung on the door. These were all minor things though, and didn’t affect our stay. We would come again.

Dear Leigh M., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing staff very tired and dirty hotel

Becca H. Couples - 23/09/2020 Confirmed reviews ALL

The staff were friendly but the room was very tired and dirty. Mould and lifting wallpaper around windows. Strange mark on bathroom door. Hairdryer had dirty thumb mark ground in and in view of covid everything should have been spotless. I cleaned the hairdryer before use and have photos of the dirt.

Dear Rebecca H., Thank you for taking the time to tell us about your experience at the Mercure Norwich Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mouldy curtains

Lucy Couples - 22/09/2020 Confirmed reviews ALL

We chose the best room in your hotel A suite The net curtains and actual curtains both had a significant amount of mould on them. We were unable to therefore stay The positive is that the receptionist/ duty manager was excellent, very apologetic and gave us a full refund.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Old and tired hotel

Anonymous Couples - 22/09/2020 Confirmed reviews ALL

Staff were nice enough , but hard as far is it goes , I’ve stayed in Mecure hotels a lot and this one does not fit the normal style . It’s an old , dated and very tired hotel . The rooms be some quite stuff with very little natural light or ventilation . It most certainly needs an urgent refurbish

Dear Lynn B., Thank you for taking the time to tell us about your experience at the Mercure Norwich Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Throwback from the 70’s

Bob Friends - 21/09/2020 Confirmed reviews ALL

Dated and scruffy decor - looked like a 70’s office block. View was of a garage and parking was far from the hotel. Expected much better from Mercur

Good Location.

Anonymous Couples - 21/09/2020 Confirmed reviews ALL

Hotel decor was tired, restaurant and bar closed so had food in our room. Breakfast arrived in a bag outside the door, not much choice, porridge, muffin and juice. Bed very firm so I asked for spare duvet to sleep on.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Adequate

John R. Families - 16/09/2020 Confirmed reviews ALL

Hotel obviously affected because of Covid but disappointed not to receive any form of recognition of Accor status- bar closed but no offer of drink delivered to room. Room clean but dated. Good car parking.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Comfortable though dated room. Good easy Wifi. We

Melondon Couples - 13/09/2020 Confirmed reviews ALL

My husband and I used the hotel as a base to explore Norwich and surrounds by car. Parking was free and always available. There are no lifts and our room required stairs. We were there on a Bed and Breakfast basis; the breakfast being delivered to our room due to COVID restrictions. We knew the room would not be serviced. The breakfast was very poor - porridge (the only cereal option), fruit (no choice) and cheap muffins. If you wished to have tea or coffee with your breakfast, you had to request supplies at the front desk as only one day’s supply was in the room (we stayed for five nights).

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

pleasant stay

S. Couples - 12/09/2020 Confirmed reviews ALL

good welcome, quiet stay, room clean, bed comfortable but fixtures and fittings in room and bathroom showing their age

Anonymous Couples - 30/08/2020 Confirmed reviews ALL

Good and easily located. Good polite staff

Dear Chris H., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

We had a lovely stay.

Mike Couples - 29/08/2020 Confirmed reviews ALL

We had a lovely stay. It was our anniversary and Stuart the manager made sure everything went well. He telephoned us and explained how all the new restrictions worked.

Dear Mike W., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Our most recent 20 reviews

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Mercure Norwich Hotel 4 stars

Hotel extras