Mercure Norwich Hotel

Mercure Norwich Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 200 reviews

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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • A four-star hotel that offers convenience, comfort and style.

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

ALLSAFE approved hotel

Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA NORWICH
United Kingdom

GPS:52.653127, 1.266738

Telephone +44 1603 294330

Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Your meetings and events

Whether it's a small meeting or a convention, Mercure Norwich Hotel is well-resourced for your business gathering. Our 10 flexible, air conditioned meeting rooms accommodate 2 to 600 people. Book the impressive, wood-panelled Statesman and Club room s for training sessions and make use of onsite complimentary high speed WiFi, flipcharts, TVs, DVD players and conference phones. We'll hire in any additional technical gear you need and will cater for your meeting with style and efficiency. In add ition, we offer courtesy transport to and from Norwich International Airport. To arrange pick up, contact us using the Mercure freephone at the airport upon departure. Take advantage of our 225 car parking spaces and popular Feel Good Health Club.

Room descriptions and layouts

9 

meeting rooms

From 1 to 400 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  200 reviews

TripAdvisor Rating  3.5/5  919 reviews

Pleasant Hotel well positioned in Norwich

Customer review rating 5.0/5

Peter Friends - Confirmed reviews ALL

I was pleased to find ample parking when we arrived. The receptionist was very helpful and took the time and trouble to make sure we were well settled.

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Norwich

Noise

Customer review rating 3.0/5

Gary Friends - Confirmed reviews ALL

There was a disturbance in the corridor outside our room. Loads of shouting and swearing at about 1.30am . And at one point one of the people shouted that he was getting the manager. This went on for over 30 minutes and was then followed by doors banging agai and again

Dear Gary, Thank you for taking the time to tell us about your experience at the Mercure Norwich Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Norwich

A Good stay

Customer review rating 4.5/5

Mr G. Solo - Confirmed reviews ALL

I arrived 2hours earlier than I planned at 1230 and a room was prepared before 1300 with no extra cost. In my booking I asked to be accommodated on the ground floor if possible but this was not granted. I was happy that a room was ready and I didn't have to wait until the official time of booking in 1500. I was a bit surprised when I went upstairs and saw the partly worn carpets on the landing. When I entered my room, I was very happy and impressed with the room as it passed the cobweb test. The breakfast was great and you could have your food cooked instead of taking the pre-ready food which is usually lukewarm. Unfortunately, the dining area didn't pass the cobweb test, so I did raise the issue and the whole dining area passed the following day. Usually people writes reviews without mentioning the problem or issue to the staff or management and then give a bad review. The price was very good especially with the 10% discount if you joined up with Accor Life Limitless. My likes I loved the warm and friendly welcome and the politeness I encountered with good eye contact. I enjoyed the quality of the biscuits received daily. If you were too tired or busy when room service came around, they put the clean towels and biscuits in a bag and leave it outside your door and you put your dirty ones in the same place. The breakfast as mentioned was great with a large choice of hot or cold foods to choose from. The location was ideal for me as I was competing in a table tennis tournament and the venue was only 10 minutes away. Asda, Aldi and Home Bargains are nearby as well as a few Chinese and a pizza takeaways within 10 minutes drive. I really liked the fact that the staff listened and addressed an issue I raised. My dislikes My only dislike was the fact I had to go upstairs as no lift is available especially after competing which put more pressure on my knees and hips. Would I go again Yes and as soon as I get the dates for the next tournament God willing I will be booking. I can't make any comments on the evening meals and the entertainment provided as I didn't participate.

Dear David, We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Norwich

Good stay

Customer review rating 4.5/5

Steven C. Couples - Confirmed reviews ALL

Apart from booking asked for top floor on booking was not given to hotel but reception changed room website showed swimming pool which does not exit room was fine but found pillows very hard

Dear Steven, We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Norwich

close to venues good location

Customer review rating 5.0/5

Miss D. W. Couples - Confirmed reviews ALL

Warm comfortable and friendly

Dear Dawn, We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Norwich

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Other web-users rate our hotel

  • 53 reviews 8.1/10 Location
  • 192 reviews 6.7/10 Room
  • 210 reviews 9.1/10 Service
  • 5 reviews 4.5/10 WiFi
  • 79 reviews 6.6/10 Cleanliness
  • 57 reviews 8.2/10 Breakfast
  • 57 reviews 3.7/10 Vibe
  • 52 reviews 2.5/10 Amenities

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