Mercure Gloucester Bowden Hall Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 4,907 reviews

ALLSAFE approved hotel

Information message

Mercure Gloucester Bowden Hall  Hotel
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+ 18 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Hotel location

Mercure Gloucester Bowden Hall Hotel

Bondend Lane
Upton St Leonards
GL4 8ED gloucester
united kingdom

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    BRISTOL AIRPORT At 80.62km / 50.1 miles

  • By train

    GLOUCESTER STATION At 6.11km / 3.8 miles

GPS:51.834147, -2.188742

Companies

  • BRITHS ENERGY 3.8 km / 2.36 mi
  • C & G 3.6 km / 2.24 mi
  • LANDY REGISTRY 3.9 km / 2.42 mi
  • PRO INSURANCE 4.3 km / 2.67 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Brasserie at Bowden

The hotel's friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Your meetings and events

Mercure Gloucester, Bowden Hall Hotel has 6 meeting rooms, all fully equipped with complimentary high-speed WIFI, audiovisual equipment and space for up to 180 delegates.

Room descriptions and layouts

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Audio and video equipment

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrade to our superior room with lake view, and lounge around whilst brow sing the morning papers or flicking through complimentary magazines. Please be aware that rooms are only accessible using stairs.

Our guest reviews for
Mercure Gloucester Bowden Hall Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,907 reviews

TripAdvisor Rating 4.0/5

1,355 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Reasonable stay

Customer review rating 3.0/5

Alan G. Couples - 26/11/2021 Confirmed reviews ALL

So I would say it was average, more a business hotel trying to get income from empty rooms. We did not complain at the hotel as the reception area was busy and open to all but to be honest the room 136, was not that clean. first we had a dead wasp on the dirty windows , we had a lady bird bug land on the bed the first night and on the last day we noticed a small nest of them in the corner of the ceiling. The bathroom floor was ingrained with dirt in the wooden floor joints,. The skirtings were very dirty around the bathroom and the toilet pan and the room it self was dusty on the shelfs ,headboard and picture. i did take some photos but have not managed to send an email to the hotel as yet. Restruant: the food was not very hot, on most occasions and the ambiance was not great.

Dear Alan G., Thank you for taking the time to tell us about your experience at the Mercure Gloucester Bowden Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Only stayed for one night

Customer review rating 3.5/5

Terry Business - 26/11/2021 Confirmed reviews ALL

Good facilities good rates comfy bed quiet lot of Cora doors. Only draft larger beer are from a bottle not a lot to choose from the menu for such a nice hotel

short break

Customer review rating 4.0/5

Jks Couples - 26/11/2021 Confirmed reviews ALL

enjoyable stay breakfast and dinner good

Great room, fantastic staff, overpriced meal

Customer review rating 4.0/5

Matt Business - 26/11/2021 Confirmed reviews ALL

Nathan on the front desk was s credit to your company, very friendly and helpful. The superior room was lovely, I was very pleased. The only letdown was the room service meal. I felt this was overpriced for the quantity and quality of the meal provided.

Good stay

Customer review rating 4.0/5

Ray G. Friends - 25/11/2021 Confirmed reviews ALL

Very nice, clean and vomfortable

CLEAN, GOOD STAFF

Customer review rating 4.5/5

Anonymous Business - 25/11/2021 Confirmed reviews ALL

ARRIVED, SLEPT, ATE & LEFT...ALL TROUBLE FREE.

Lovely countryside location

Customer review rating 4.0/5

Mrs. F. Friends - 25/11/2021 Confirmed reviews ALL

All the staff were very pleasant throughout our stay but a special mention should be made to the receptionist (sorry no name but think she was probably Polish). Nothing was too much trouble for her & she was always readily available to provide "lift service" . Our room was generally very tidy but lacked TV & telephone instructions. We appreciate this was probably due to Covid restrictions but small notices could be stuck either on the wall or nearby desk to avoid handling. The tiling in the shower room was badly in need of some new grout to as presently there is a lot of black mould.

Lovely stay

Customer review rating 4.0/5

Norma I. Couples - 24/11/2021 Confirmed reviews ALL

Friendly and helpful staff from check in through to departure. Good size room. Very dog friendly with great walks in the grounds and beyond. Room service and breakfast were both very good.

Amazing staff

Customer review rating 4.5/5

Emma Couples - 23/11/2021 Confirmed reviews ALL

We came away for a 2 night stay, the staff were amazing from the reception staff to the dining staff, they were all amazing

Located in a ideal setting, Comfortable stay.

Customer review rating 4.0/5

Nick C. Solo - 23/11/2021 Confirmed reviews ALL

The staff looked after me well. The food was ok. On the down side I did notice some dirt on the window frame and some paint was starting to flake off. I saw rust on the bathroom door hinge.

Excellent Stay

Customer review rating 5.0/5

Anthony M. Couples - 23/11/2021 Confirmed reviews ALL

Had a lovely stay for my girlfriends birthday. Hotel was lovely, Staff were excellent couldn’t fault it. The highlight of our stay was when we booked the vipod they have in the gardens. That was fantastic and the waiter there was a credit to the hotel.

Comfortable one night stay

Customer review rating 4.0/5

Kara Couples - 23/11/2021 Confirmed reviews ALL

Hotel is in a good location, quiet and in nice grounds. Staff were friendly and welcoming and the room was clean, spacious and comfortable.

Very nice service

Customer review rating 5.0/5

Mihaela Couples - 23/11/2021 Confirmed reviews ALL

People at reception were lovely and the same next day at breakfast, they saw my request from breakfast that I wanted a cake with a candle for my boyfriend birthday, as a surprise and they did. It was a nice touch. Thank you all

Lovely location and lovely hotel.

Customer review rating 5.0/5

Andy B. Couples - 22/11/2021 Confirmed reviews ALL

Excellent staff and service

Good value

Customer review rating 4.0/5

James C. Couples - 22/11/2021 Confirmed reviews ALL

Excellent food - spacious room - embarrassing end re payment as thought as previous we had paid and we hadn't caused confusion.

This is not a 4 star hotel.

Customer review rating 1.5/5

Emma H. Couples - 22/11/2021 Confirmed reviews ALL

I stayed one night as part of a dinner, bed and breakfast deal with half a bottle of Taittinger. All very good on paper! The team member at check-in was lovely, although the computer was slow and apparently due to be replaced, which meant it was a little clunky getting checked in. Compared to the lovely setting the interior was a let down. The room was basic and corporate - spacious but not well utilised with drab and cheap furnishings and furniture. The bathroom was dated. It was very noisy in the room - we could hear other guests opening and closing doors, using bathrooms, walking about and talking. The main issue I had was with the hospitality staff. They were all very pleasant but clearly completely lacking in any training, and unable to provide a level of service I would expect in a fast food joint, let alone what is meant to be a 4-star hotel. Waiters did not know how to open a bottle of wine (we suggested they could watch a learn but this option wasn't taken up by who I think must be the restaurant manager), tried to clear plates whilst I was still eating, seemed unable to clean a table correctly, mayonnaise was requested (not offered) and we were brought two sachets that were placed on the table - where is the finesse?? At breakfast similar issues amongst a different team. I requested soy milk and was brought a whole carton rather than a jug (a lady on the table next to me asked for a pot of coffee and was given a catering pot that would have served 16 so I supposed I shouldn't complain...), my pot of tea had a split tea bag making it undrinkable. To be clear I do not hold the staff at fault. This is a major failing of management to provide any level of training as far as I could see. The food at dinner was fine and the wine (once opened) was good. Breakfast was poorer quality (tasteless black pudding, rubbery sausages, cheap sliced bread). There are things that could be changed easily to make this a much more welcoming and enjoyable hotel to stay in and it's a shame that the location is not made more of.

Great location for a friends reunion

Customer review rating 4.5/5

C R. Friends - 21/11/2021 Confirmed reviews ALL

Booked 4 classic rooms which were all great bar one which was much smaller, reception staff happily transferred us to a larger available twin, on the same floor as our friends. Good breakfast, particularly fresh fruit and smoothies, everyone enjoyed dinner on the first night

Very enjoyable stay

Customer review rating 4.5/5

Philip H. Friends - 19/11/2021 Confirmed reviews ALL

Rooms very good ,staff friendly and helpful food good will go back

Satisfied Stay

Customer review rating 3.5/5

Andy V. Business - 19/11/2021 Confirmed reviews ALL

Efficient & clean

One night stay

TripAdvisor rating 3.0/5

pamelabramble 14/11/2021 TripAdvisor review

Location lovely, welcome excellent, room average, very clean bathroom. Stay let down by evening meal and breakfast. Evening meal was very disappointing although chicken burger was OK. My meal very poor. Breakfast also very poor.

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