Mercure Bristol North the Grange Hotel 4 stars

Customer review rating 3.8/5 2,391 reviews

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ALLSAFE approved hotel

Mercure Bristol North the Grange Hotel
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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road
Northwoods
Winterbourne
BS36 1RP
bristol
united kingdom

Tel: +4401454355012

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    BRISTOL AIRPORT At 28.97km / 18 miles

  • By train

    BRISTOL PARKWAY At 4.83km / 3 miles

GPS :51.539042, -2.523471

Companies

  • AIRBUS 4.83 km / 3.0 mi
  • AZTEC WEST BUSINESS 4.83 km / 3.0 mi
  • MOD FITTON ABBEY WD 6.44 km / 4.0 mi
  • RAC 4.83 km / 3.0 mi
  • ROLLS ROYCE 4.83 km / 3.0 mi
Companies

Your meetings and events

Leave the city behind and mix business with relaxation in the rural settings of Mercure Bristol North The Grange. Set in south Gloucestershire countryside, yet just two miles from the M4/M5 interchange. Mercure Bristol North The Grange has six meeting rooms, all fully equipped with complimentary high-speed WIFI, audiovisual equipment and space for up to 180 delegates. There's free parking for up to 150 cars and Bristol city centre is just eight miles away.

Room descriptions and layouts

7 

meeting rooms

From 1 to 180 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Audio and video equipment

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superi or feature room with its patio doors looking out over the garden.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Superior room with 1 double bed and garden view

  • Max. number of persons: 2
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

The Brasserie at The Grange

Type of cuisine: International

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CONSERVATORY BAR

Non contractual photo

The Conservatory Bar provides friendly surroundings in which to enjoy an after dinner drink or a speciality coffee as you relax after your meal and continue to enjoy the tranquil atmosphere of the hotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

2,391 reviews

tripadvisor

TripAdvisor Rating 3.5/5

997 reviews

Nice hotel shame about the service

Customer review rating 3.8/5

Vicky M. Couples - 25/10/2020 Confirmed reviews ALL

The hotel room and breakfast was lovely however when Yr dinner staff found out we were on a groupon we were treated like second class people only offered water for the table no drinks the only thing we got without asking for was the bill, you then proceeded to charge me on my credit card without my permission for the meal which you did eventually pay back after I complained, you also took 60 on my credit card on arrival which again I had to email yourselves to ask for back not a happy time for me so glad I checked my statement

Dear Vicky m., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have looked into your complaint and can see that the original booking was moved from March to 4th July and this booking then was charged to Groupon due to the expiry date and a new booking was then processed as complimentary including breakfast for October. I am for any confusion this may have caused from our team as I can see that although the booking was moved several times unfortunately the final booking when you stayed did not have all the information on the booking that dinner was included on the first night. Therefore the team have asked you on arrival to take an authorization on your card for extras believing the booking was on a bed and breakfast basis. On departure your card was then unfortunately charged for the dinner as no notes were on this 3rd booking and hence the reason for the confusion as we do offer groupon on both dinner and bed and breakfast basis. I am so sorry as this stem back to our reservations team who incorrect re-made the 3rd booking for you. I am glad that all has now been resolved for you and please accept our sincere apologies for the misunderstanding regarding the inclusions on your booking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Holmes Operations Manager
Customer review rating 3.8/5

Mandie T. Families - 23/10/2020 Confirmed reviews ALL

A return visit and all staff were friendly, helpful and all Covid measures safely in place

Dear Mandie T., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adam Roberts-Green acting Front Office Manager

Good helpful staff

Customer review rating 3.8/5

Sunni K. Friends - 21/10/2020 Confirmed reviews ALL

Helpful staff who stay vigilance during these pandemic times. The hotel is well marked out so that the social distance and the safety issues are maintained.

Dear Sunil K., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team and Anthony. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia

Pleasant clean friendly place

Customer review rating 3.8/5

Brian L. Business - 21/10/2020 Confirmed reviews ALL

Comfortable and friendly staff good food room warm and cosy grounds to hotel ideal if you brought your dog along we did

Dear Brian L., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adam Roberts-Green Acting Front Office Manager

Relaxing couple of days

Customer review rating 3.8/5

C. Couples - 20/10/2020 Confirmed reviews ALL

Staff friendly, bedrooms clean, breakfast and evening meal good

Dear Diana C., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel and for mentioning the team, cleanliness and your meals It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Overnight stay

Customer review rating 3.8/5

John S. Business - 18/10/2020 Confirmed reviews ALL

Generally good experience- Hotel looked stunning as always on the drive up Check in was a bit awkward Room was good for price of £65, although would not be happy paying more Bed was very comfy, but attention to detailed cleaning could do with work- hairs in sink and around toilet/ very dusty behind bedside tables when I pulled out looking for a plug/ Windows very dirty inside and out/ paper cups in room looked very cheap/ didn't receive a genuine good bye when I checked out./ couldn't give me a printed receipt as printer broken- I was told tis on my previous stay as well. Overall not as slick as Holland House hotel!

Dear John S., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I am so sorry that your drinks voucher seems to inadvertently gone missing, having checked with our reception team the membership drink vouchers were all written out and put in the key card wallet for your arrival.Please do let us know on a future occasion as we can easily rectify this issue. I will ensure to pass on your feedback to our housekeeping teams to ensure the rooms are being checked thoroughly as this is not acceptable and we will continue to make improvements. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Good location

Customer review rating 3.8/5

Anonymous Couples - 17/10/2020 Confirmed reviews ALL

One night stop over in this area

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Lydia Reception

Brilliant stay!

Customer review rating 3.8/5

Chris H. Couples - 14/10/2020 Confirmed reviews ALL

Great stay, our stay here couldn’t have been better. Lovely big room for us and our dog! Spotless would never know it’s a pet room, lovely staff made to feel welcome and gave our dog a sausage while we had a drink in the bar.

Dear Chris h., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I am so glad that you enjoyed your stay. We do tend to allocate the mews rooms for guests with dogs for convenience and direct access outside and I'm really glad that you enjoyed it. Thank you so much for the wonderful comments about the team which they will be delighted to read It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Great stay

Customer review rating 3.8/5

Bambi Couples - 13/10/2020 Confirmed reviews ALL

Super clean, all safety measures in place, room spotless and lovely breakfast. Location is beautiful and very quiet with a short drive into Bristol. Would definitely return .

Dear Clare H., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I was delighted that you emjoyed your stay and everything we have put in place to try and all remain safe. Thank you for the lovely comments regarding cleaning and the breakfast It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Excellent Weekend break - just what we wanted

Customer review rating 3.8/5

Grahamw Couples - 13/10/2020 Confirmed reviews ALL

From the moment we arrived at this lovely Hotel to the time we left we were welcomed and looked after superbly. A really comfortable room with a bed so large my wife and I almost had to communicate by text message. The food both at dinner and breakfast was excellent and the staff so nice and friendly without being intrusive. A note to anyone feeling nervous about going away - the measures put in place make you feel safe at all times while still able to relax. Well done to everyone at the Grange and a special mention to Danielle thank you for warming my brandy glass.

Dear Graham W., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I mentioned your review to Danielle and she was delighted to read it. Thank you so much for the special mention. I am so glad that you felt safe whilst staying with us and certainly we are trying our level best to remain so for everyone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Love this place

Customer review rating 3.8/5

Caroline H. Couples - 12/10/2020 Confirmed reviews ALL

We were celebrating our 1st wedding anniversary, as we held our wedding here last year. We have been to this hotel many a time and I never get fed up with the place. We live in Bristol but the hotel always fills like you're right out in the countryside. I think it's a great location. The staff are really friendly and nothing is too much trouble. Would always recommend.

Dear Justin & Caroline H., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you so much for your very kind words and it was lovely to read and also to look after you. Congratulations on your anniversary. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Lovley stay

Customer review rating 3.8/5

Helen T. Couples - 12/10/2020 Confirmed reviews ALL

Very nice hotel all covid measures kept to highest of standards! Food was excellent! Special mention to Danielle at the bar ☺️ And Amy at the restaurant who tickled us with her kicking the door open with hands full of plates!! Hope to visit soon !

Dear Helen T., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you for your special mentions for Danielle and Amy which I'm sure they will be delighted to read and for your wonderful comments regarding your stay, safety and the food. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Tiny dark dingey room

Customer review rating 3.8/5

M P. Couples - 12/10/2020 Confirmed reviews ALL

Supposed to have a Classic double room which looked a reasonable size on the website, with natural light from a large window, however as we had a small caged bird we were accommodated in the Mews block for people with dogs. Very small dark dingey tired rooms with no natural light, in fact you had to have room lights on to see your way around the pokey room. Not a good experience. However on a positive note the staff were all very polite & friendly and the breakfast was lovely with good social distancing.

Dear Maxime P., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry that you were dissapointed with the room allocated for you in the mews. We do have lots of positive feedback regarding these rooms due to the external access for pets. Please do let us know if you need help in the future with regards to room allocation that would be more suitable for you. We are happy to help and I'm so sorry that you were dissapointed. Thank you for your lovely comments regarding the team which i'm sure they will be delighted to read. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Holmes Operations Manager

Lovely hotel

Customer review rating 3.8/5

L S. Solo - 12/10/2020 Confirmed reviews ALL

Friendly staff, and quick check-in. There was an efficient one-way system inside the hotel due to COVID, which worked well. The grounds are lovely and the bathtub in the room was a deep soaking one, bliss!

Dear Lisel S., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you so much for your lovely comments regarding our safety meausure. I'm glad that you enjoyed the grounds in the hotel and deep tub! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Great location and price

Customer review rating 3.8/5

Neil F. Couples - 11/10/2020 Confirmed reviews ALL

Ideally placed hotel for us to visit our families in Bristol. Very reasonably priced room. Didn't have breakfast as it's quite expensive at £18 each. The bathroom in our room was a little tired and could do with a paint and overhaul. Staff are friendly and the covid precautions were excellent. Would stay again.

Dear Neil F., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia

Beautiful location

Customer review rating 3.8/5

Mr &. M. R. Couples - 09/10/2020 Confirmed reviews ALL

Inspite of all the Covid restrictions it was a lovely place to stay and staff were very helpful.

Dear Mark R., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adam Roberts-Green Acting Front Office Manager

Nice stay

Customer review rating 3.8/5

Donna Families - 09/10/2020 Confirmed reviews ALL

Great COVID measures in place. Lovely breakfast. Bathroom in need of an update

Dear Donna S., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adam Roberts-Green Acting Front Office Manager

Nice hotel

Customer review rating 3.8/5

Mark Couples - 06/10/2020 Confirmed reviews ALL

Lovely hotel great staff. Had to move rooms due to loud an inconsiderate guests . Reception moved me to a quieter room as I had an early start .

Dear Antony L., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am so sorry that you were disturbed by other guests and were inconvenienced and had to move rooms. I hope that you will not put you off as generally do not receive many issues in this regards. If we can help for any future stays in terms of bedroom allocations please do let us know We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Holmes Operations Manager

Good stay

Customer review rating 3.8/5

Gill Couples - 06/10/2020 Confirmed reviews ALL

Lovely hotel in a good location. Staff friendly. Had a club sandwich at lunch seemed quite expensive but was enough for two people to sgare. So very reasonable.

Dear Gillian M., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Excellent stay and very safe.

Customer review rating 3.8/5

Joe Families - 06/10/2020 Confirmed reviews ALL

Lovely stay with my wife and dog, felt very safe and had a good breakfast the next day.

Dear Joseph F., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am so glad that you enjoyed your stay and felt very safe, we are certainly working hard to keep it that way. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

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