Hotel - Mercure Bristol North the Grange Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol North the Grange Hotel

3.5/5 945 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AIRBUS4.83 km / 3 mi MOD FITTON ABBEY WD6.44 km / 4 mi ROLLS ROYCE4.83 km / 3 mi
AZTEC WEST BUSINESS4.83 km / 3 mi RAC4.83 km / 3 mi

Your meetings and events

Leave the city behind and mix business with relaxation in the rural settings of Mercure Bristol North The Grange. Set in south Gloucestershire countryside, yet just two miles from the M4/M5 interchange. Mercure Bristol North The Grange has six meeting rooms, all fully equipped with complimentary high-speed WIFI, audiovisual equipment and space for up to 150 delegates. There's free parking for up to 150 cars and Bristol city centre is just eight miles away.

Mercure Bristol North the Grange Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LIBRARY GROUND 0 m2 3 m 12 10 10 8 10
WILLOW 21 m2 3 m 10 10 10 8 10
CHESTNUT 29 m2 3 m 24 16 16 14 0
CEDAR 30 m2 3 m 24 16 16 14 0
PARK AVENUE 77 m2 3 m 60 33 38 30 80
PARK SIDE 77 m2 3 m 60 33 38 30 80
PARK SUITE 155 m2 3 m 150 64 76 72 180
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superior feature room with its patio doors looking out over the garden.

  • 68 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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3.8/5 ALL Rating 2,131 reviews

Our guest reviews for
Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 945 reviews
Family - 13/12/2019 TripAdvisor review
« Lovely location »

Hotel a bit outdated, needs upgrading and breakfast could do with more options. A bit mouldy in the bathroom but clean. Otherwise would have given 5*. Excellent customer service and lovely views. We requested teas and biscuits as we didn’t have any in room and this was delivered promptly.

S. G. Couples - 03/12/2019 Confirmed reviews ALL
« No heating in room »

Voldcroom , nothing done about for a two night stay, restaurant items left off of plate had to keep asking for them

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen G., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel and also post a trip advisor review. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have checked the room and the heater is fully operational, it needed to be switched on. Please accept my apologies that the team did not show you how to complete this. I will of course follow-up with them directly. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Paul M. F. Business - 03/12/2019 Confirmed reviews ALL
« A strange request »

I stayed soon after some surgery on my face so was having to drink through a straw. I requested a straw a breakfast time and the staff member was very kind and understanding. I was delighted. the rooms were lovely, food good and location is gorgeous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul F., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Ec4gb Couples - 02/12/2019 Confirmed reviews ALL
« Great service, fab location, rooms a little tired »

A nice relaxing break in a quiet location with local pubs in walking distance. Reception service is great and restaurant staff very attentive. Rooms need a little TLC but everything was clean. No Wi-fi connection in outer rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma C., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will liaise with our technical team regarding the WiFi in our Mews rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

D H. Families - 01/12/2019 Confirmed reviews ALL
« Cold shower rude staff »

Unsatisfactory 4star no way.. Reception staff rude room OK not great. Food awful as put out and guests not told so cold very unorganised

Our hotel has responded to the review
Our hotel has responded to the review

Dear David H., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Carlos C. Business - 30/11/2019 Confirmed reviews ALL
« Stay at Mercure Bristol Grange »

The stay was actually not bad, but there are details that are worth to mention, so improvement can happen.

Alan P. Business - 29/11/2019 Confirmed reviews ALL
« Lovely staff, even better location »

I enjoy it every time I stay. The location is perfect after a busy day, a pint is a little pricey but work pay so no bother. See you in the new year. Alan.

Morales Business - 28/11/2019 Confirmed reviews ALL
« Perfect »

Comfortable stay, clean rooms, excellent grounds, lovely service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bayardmr B., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ian Families - 27/11/2019 Confirmed reviews ALL
« Good value »

Large modern room---needs a lift as too many stairs to reach it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian M., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

coachdrive2018 Couples - 27/11/2019 TripAdvisor review
« Nightmare »

Arrived on the Friday night to find the HOTEL had altered my booking. Took them 30 minutes to replace the twin room the hotel gave me for a double that was booked. We were put in the stables( the fridge) with no extra heating. We had a package with an included dinner on first night. Wedding reception in restaurant so food had to be taken in the bar. Barman was actually a waiter and had no idea how to work the till for food nor what menu we should have. At the third attempt we got the set menu, 3 courses. The food was good. However, the staff had managed to reduce the bride to tears because there was something wrong with the cake! Breakfast, no one in attendance at first so we had to fed for ourselves and it soon became clear a lot of the food had not been put out! Eventually two staff appeared. One taken up filling in the blanks! On return from a very wet day all we wanted was a shower and warm up. But we couldn't The door card failed to work, back through the rain to get a replacement, only to find when we got into the room there were no towels and the room freezing. Back through the rain again for towels. We were offered a room in the main building, but refused it as we didn't want to get soaked a 5th time in one day! They did give us a bottle of their plonk with the towels. Breakfast day two. Warning! Coach party in!!!! Had to wait for table, then for the food as the same two were on duty and they couldn't keep up with demand! Then just to top things off, we heard those in the coach party complaining their rooms were too hot, and reception asked me to pay for my inclusive dinner on the first. I am a LeClub member,if this is how they treat members, god help ordinary folk! I have had better stays at an Ibis hotel, also in the group. I recommend you stay away from this one till they change the staff lock, stock, an barrel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear coachdrive2018, I am sincerely sorry about these issues that you have experienced during your recent stay with us. Of course, this is not the usual level of service that we endeavor to provide to our guests. I'd be much obliged if you could contact me on the below email, at your earliest convenience, so that we can discuss in a more private forum. Once again, please accept my sincerest apologies. Warm Regards, Jonathan Bowen General Manager Jonathan.Bowen@jupiterhotels.co.uk

Graham A. Couples - 26/11/2019 Confirmed reviews ALL
« Nightmare stay! »

I had booked a 2 night package. 1 double room, bed and breakfast, dinner on first night. On arrival I was told this had been changed to a twin, and evening meal to be taken in the bar due to a wedding! I refused the room. It took the girl 20 minutes to find a double for both nights. The only room was in the stables. It was second rate, dingy and cold(compared to rooms I've had in this group, an Ibis would have been better). I asked for extra heating but it never happened. In the bar, staff behind it had no idea how to get us the evening meal, after assistance for another member and a THIRD menu, which was very limited, we got food. This turned out to be the highlight of the weekend! At breakfast( 7.40) there was no staff to be seen, it soon became clear a lot of food had not been put out. Then 1 member appeared to serve us, a second appeared about 20 minutes later! Food was ok. On our return after a very wet day at a Christmas market We went to our room and found the card wouldn't work, but by the time we realised this we were soaked through. The card was replaced. We got into the fridge(room) we needed showers. But we couldn't. Why? No towels. I went to complain and was offered a room in the main house. Did they really expect us to move and get all our clothes and us soaked again? At breakfast on day two, there was a coach party in. Although everything was in place this time, there was only the same two on duty and they couldn't cope with the amount of people and food was consistently running out. Then, to add insult to injury, I was asked to pay for my evening meal!! What annoyed even more was to hear other guests complaining about their rooms were two hot. I had a bad feeling about the place when I witnessed the poor bride being reduced to tears by the staff for some reason. I have used a lot of Accor group hotels and I've always thought the one at Bewdly was bad, but your hotel is way out in front of them! I didn't think it possible to get worse than Bewdley! Oh, I was given a bottle of the cheapest wine for free! G.A..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham, I am sincerely sorry about these issues that you have experienced during your recent stay with us. Of course, this is not the usual level of service that we endeavor to provide to our guests. I'd be much obliged if you could contact me on the below email, at your earliest convenience, so that we can discuss in more detail. Once again, please accept my sincerest apologies. Warm Regards, Jonathan Bowen General Manager Jo…

Gill Families - 25/11/2019 Confirmed reviews ALL
« Would happily return »

We went as a group and were able to use the facilities freely. The reception staff were very friendly, some of the waiting staff seemed pleasant but under-trained - didn't remove dirty crockery etc. The food was not exceptional but the ambience was very nice. Our room was comfortable, but the bathroom needed upgrading.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian T., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Mark Families - 24/11/2019 Confirmed reviews ALL
« Looking Tired »

Staff were excellent. Breakfast was very nice indeed. On the downside, the hotel looked tired and had the feel of a hotel that was struggling. Also disappointing that the hotel no longer has a pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark b., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sincerely sorry about some areas of the hotel being below your expectations. Please be rest assured that these comments will be discussed with my Maintenance Manager to ensure improvements are made. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Ian C. Business - 23/11/2019 Confirmed reviews ALL
« Old and dated »

Unfortunately the room had was very poor condition with wall paper coming off the walls the bathroom was grubby. The TV remote was filthy. I will not stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian C., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sincerely sorry about some areas of the hotel being below your expectations. Please be rest assured that these comments will be discussed with my Maintenance Manager to ensure improvements are made. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Paul M. Couples - 23/11/2019 Confirmed reviews ALL
« Mr »

Stay was fine Alisha on reception very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul M., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Janet Business - 22/11/2019 Confirmed reviews ALL
« good location for work, friendly team »

Good sized room , clean and comfy bed Breakfast coffee could have been hotter.....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet H., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Ian Business - 21/11/2019 Confirmed reviews ALL
« Just Right »

booking in no Problem and room met expectations, had dinner booked that was good quality and choice and breakfast buffet was extensive but would have like to have been offered Poached Eggs (but to be fair I did not ask if they were available)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian A., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Paul H. Business - 21/11/2019 Confirmed reviews ALL
« All ok »

Receptionist helpful, friendly bar staff, no milk in room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul h., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Mrs A. Couples - 21/11/2019 Confirmed reviews ALL
« Disappointing! »

There was noone at the reception desk when we arrived and 2 other guests were already waiting. One gentleman was there to complain that noone was manning the bar! When we were eventually allocated our room, it had not been made up after the previous guest. It then took another half an hour for a different room to be prepared for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison S., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Dr P. J. G. Friends - 20/11/2019 Confirmed reviews ALL
« satisfactory »

We were at your hotel when a wedding party was on. It was very noisy

Our hotel has responded to the review
Our hotel has responded to the review

Dear P G., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

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