Hotel - Mercure Leicester The Grand Hotel
Mercure Hotel Mercure Hotel

Mercure Leicester The Grand Hotel

3.5/5 1,149 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ALLIANCE & LEICESTER11.27 km / 7 mi
NEXT4.83 km / 3 mi

Your meetings and events

Host a meeting in the heart of the Midlands in the flexible, fully-equipped rooms. Just 26 miles from East Midlands Airport and 800 metres from Leicester railway station, the Mercure Leicester The Grand Hotel is a great location to do business. Our7 flexible daylit meeting rooms all have complimentary high-speed WIFI and can host anything from a meeting for 10 to a conference for 350. Audiovisual equipment is available to hire and our staff can keep you refreshed with all your requirements.

Mercure Leicester The Grand Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
EMPRESS ROOM 70 m2 3 m 70 20 16 26 60
ALEXANDRA ROOM 86 m2 4 m 70 30 35 32 50
TUDOR ROOM 92 m2 4 m 70 30 25 32 50
CROMWELL ROOM 100 m2 3 m 60 30 26 40 60
CHARNWOOD ROOM 104 m2 3 m 80 30 30 40 70
QUEENS HALL 265 m2 3 m 250 70 0 140 180
THE KINGS HALL 283 m2 9 m 350 0 0 200 300
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Escape the bustle to the calm of your classic room, combining Victorian details with modern décor. All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 104 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.6/5 ALL Rating 3,644 reviews

Our guest reviews for
Mercure Leicester The Grand Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,149 reviews
Ayesha A. Families - 17/01/2020 Confirmed reviews ALL

Beautiful location and friendly staff but the room was very mouldy and smelled

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ayesha A., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Shane L. Business - 16/01/2020 Confirmed reviews ALL
« Very nice hotel and rooms but too hot to sleep. »

Perfectly satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shane l., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Gaurav Business - 16/01/2020 Confirmed reviews ALL
« Poor hygiene »

It wasn't a very pleasant experience as the hygiene in the room and the passage was poor. 1. Hair on the bed linen 2. Clogged shower drains 3. Passage leading to the room was littered

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gaurav B., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Mary S. Couples - 15/01/2020 Confirmed reviews ALL
« We enjoyed our weekend stay in the hotel which is perfectly located for all our needs. »

We booked the hotel as it is close to the rugby ground. It is also perfectly situated for easy access to the town. It was very clean and the food excellent. The staff were also very helpful and friendly. The only drawback was the dated decor and furnishings in the room, particularly the bathroom. Also the windows were not very secure and in need of replacing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary S., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

A F. Business - 14/01/2020 Confirmed reviews ALL
« very Dissatisfied »

Horrible rooms in terms of cleanness , flies everywhere no pest control even when i asked for a spray to kill the flies a guy came in and moved me to a different room which was extremely smaller and super dirty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed Anas M F., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Terence O. Couples - 11/01/2020 Confirmed reviews ALL
« Mr T O. »

Noise overhead ,door banging,bath leaking and shower stopped mid shower

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terrance O., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Julie M. Business - 10/01/2020 Confirmed reviews ALL
« disappointing »

When I arrived at the hotel, even though I had telephoned before hand I was surprised to find out that a charge of £10 would be applied for parking. When I checked in I was not given any information about the dining room opening hours and neither was there any information in the room or common areas so missed breakfast by 10 mins on the following day 9.40am. All other large hotels I have stayed at have served until at least 10am. My room was freezing and the radiator did not work, there was a net curtain missing from the window and the one that was there was ripped and dirty. The toilet took at least 5 mins to refill when flushed, witch was noisy and inconvenient as I have a medical problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie m., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Johnson Business - 10/01/2020 Confirmed reviews ALL
« Hot and sweaty »

Hot and sweaty. Understandably, the property is old, however you can provide a clean room, half decent carpet, radiators which can be controlled and a sensible shower all of which are in your control.

G. Solo - 09/01/2020 Confirmed reviews ALL
« Unpleasant »

The room was cold and there was air leak from the window. The tap water would not drain in the sink. Also, there wasnt any noise from the outside but infact the heating system and water pipes were noisy throughout the night. Very uncomfortable experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marjan G., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Carl B. Business - 07/01/2020 Confirmed reviews ALL
« Fantastic staff »

Always good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carl B., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Mi… Families - 06/01/2020 Confirmed reviews ALL
« Mick R. »

Not good this stay I booked 2 rooms one for my mother in law and my wife and one for myself and my disabled daughter. Their's was ok our power tripped during our first night of stay, I came to the reception desk and made you aware of this and a manager came and tried to sort out but could not so asked us to move rooms which we did. He said he would reduce our bill for that room by 10% due to the inconvenience of me and my daughter having to move rooms. Hence knowing that when we were leaving early on our departure date there was nothing arranged for this discount. Also the bathroom did have no power in my wife's room which you did go and sort out. The sad thing about it all was we booked a last minute getaway due to my wife's sister passing away 3 weeks before and wanted to make a change from the normal Christmas we would have had. So not a good stay and as you can see the standards have dropped their from the last time we came to stay with you. Kind regards Mick R.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael R., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Anonymous Friends - 05/01/2020 Confirmed reviews ALL
« Grim, grotty, would not come back. »

After the main reception the whole place felt grimy, the windows were ancient and a struggle to open, the radiator wouldn’t turn off and the whole room needed a deep clean. Barely wanted to touch anything in the bathroom, only felt comfortable enough to have a shower as I had brought flip flops. Absolutely no clue as to how this has a 4 star rating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adele P., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Louise Friends - 03/01/2020 Confirmed reviews ALL
« Value stay »

The communal areas were beautiful. The food and service great. Rooms small and bathrooms outdated, but this is simply a reflection of the value in pricing. Would have liked a small fridge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise B., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Roma M. Families - 02/01/2020 Confirmed reviews ALL
« Room fine, Christmas celebrations and temperature challenging »

I booked to stay from Saturday 21 December to Monday 23 December when I was visiting my daughter who lives in the city centre as part of the Christmas break. My room was fine except that the radiator in the bathroom was on permanent high and could not be adjusted which made the room very hot overnight. I was also kept awake by cars revving up and sounding their horns in the main street below my window and by people out celebrating until about 3.30am. I mentioned the heating issue to the young woman on reception on Sunday morning (22/12) but when I came back late afternoon it was no better. I phoned reception and a very helpful lady offered to move me to another room - I moved from 304 to 301 a slightly smaller double room overlooking the back. This was absolutely fine, cooler and away from the festivities which helped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roma M., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Family - 02/01/2020 TripAdvisor review
« Great location »

Great location near city centre, with lots to see and do and near train station - with private parking. Lovely old building, friendly and helpful staff. Didn’t use restaurant facilities in hotel as was with another group who had made other arrangements.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann M I am glad to hear that you enjoyed your stay with us. I will share your feedback with the team.

Ann M. Friends - 01/01/2020 Confirmed reviews ALL
« Great »

Great location, friendly and helpful staff and great value .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann M., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Nigel P. Friends - 01/01/2020 Confirmed reviews ALL
« Noise and car parking charge »

Party if 3 rooms for two night . No sleep because if Christmas party noise . We were told about this on arrival but we were not made aware in advance which is wrong . I was told on arrival that my car parking was covered in the payment I had made because I was a club member and then asked to lay £20 on check out by a receptionist who would not listen. Terrible

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nigel P., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Steve A. Solo - 31/12/2019 Confirmed reviews ALL
« Cleaner woke me up »

Fuming with the fact that the cleaner woke me up at something past nine to clean my room for two reasons. 1, I had attended a late night event at the hotel. 2, I was there for one night so what was the need to clean my room before I had left?!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve A., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Jenny D. Friends - 30/12/2019 Confirmed reviews ALL
« Good »

Comfortable hotel- Lovely breakfast. Just struggled with making the shower work and never did manage it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny D., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Simon Couples - 29/12/2019 Confirmed reviews ALL
« Very relaxing »

Excellent from the moment we were greeted at reception to the evening meal to when we keft

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon C., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

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