Hotel - Mercure London Watford Hotel
Mercure Hotel Mercure Hotel

Mercure London Watford Hotel

3.0/5 1,368 reviews
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23 photos
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
+ 19 Services
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Mercure London Watford Hotel

Mid-scale hotel for business trips or leisure

The 4-star Mercure London Watford Hotel is located on the outskirts of London, close to the main business areas of Watford. This hotel offers rest and relaxation away from the city centre whilst being close enough to London airports and motorways to be convenient for everyone. Guests can enjoy a carefully prepared meal in The Brasserie, or unwind with a drink in The Bar.

Wellness is key in The Feel Good Health Club, a space created for guests who are looking for rejuvenation. The Health Club offers a large indoor heated pool and modern fitness centre for all hotel guests to enjoy. Business travelers will love the location of this hotel in relation to major transport links, while those in search of entertainment can find Wembley Stadium & Arena just a short 15 minute drive away.

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Hotel extras
  • Feel Good Health Club with gym, sauna and pool
  • In-house bar & restaurant serving authentic local dishes
  • 14 versatile meeting rooms can hold up to 200 people
  • On-site parking for up to 350 cars - Free when you book direct with Mercure or AccorHotels.
  • M1, M25 & M40 and airports all within 20 miles

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

See all services

Hotel location

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Mercure London Watford Hotel

A41 Watford Bypass
WD25 8JH
watford
united kingdom

Tel: (+44)02087020012
Check-in from 14h00
Check out up to 12h00
Access and transport
  • LONDON HEATHROW At 35.4km / 22 miles
  • WATFORD JUNCTION At 4.83km / 3 miles

GPS : 51.657615, -0.348998

Companies and event centres nearby

Company

BAKKAVOR9.66 km / 6 mi BT6.6 km / 4.1 mi COSTCO0.8 km / 0.5 mi FUJITSU4.99 km / 3.1 mi MOTHERCARE3.7 km / 2.3 mi NORTHWOOD7.72 km / 4.8 mi RENAULT NISSAN4.51 km / 2.8 mi TK MAXX4.67 km / 2.9 mi WICKS6.6 km / 4.1 mi
BBG4.83 km / 3 mi CAMELOT5.15 km / 3.2 mi ELSTREE STUDIOS7.24 km / 4.5 mi KPMG3.7 km / 2.3 mi NETWORK RAIL4.51 km / 2.8 mi PORCELANOSA1.61 km / 1 mi TESCO8.21 km / 5.1 mi VINCI4.67 km / 2.9 mi

Your meetings and events

With easy motorway access and direct links to London, Mercure London Watford Hotel is a prime spot to meet for business. Choose from 15 flexible meeting rooms tailor-made for private business meetings or large conferences for up to 200 delegates. Allrooms have natural daylight, complimentary high-speed WIFI and air-conditioning. Make a full day of it with one of our 24-hour packages including dinner in The Brasserie Restaurant and tea and coffee during your meeting. The Centennial and WatfordBusiness Parks are just 3 miles away and Croxley Green Business Park is only 4.5 miles away.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CENTREPOINT TRAINING STUDIO 1 0 m2 0 m 0 0 0 0 0
CENTREPOINT TRAINING STUDIO 2 0 m2 0 m 0 0 0 0 0
ST ANDREWS 0 m2 0 m 0 0 0 0 0
WEST PARK 0 m2 0 m 0 0 0 0 0
ETON 18 m2 2 m 15 0 10 6 0
CORNELL 24 m2 2 m 18 10 10 8 0
PARK AVENUE 28 m2 2 m 24 6 10 6 12
HARROW 38 m2 2 m 28 14 16 12 0
HARVARD 38 m2 2 m 28 14 16 12 0
YALE 38 m2 2 m 28 14 16 12 0
OXFORD 57 m2 2 m 70 24 26 20 0
CAMBRIDGE 58 m2 2 m 80 28 30 20 0
PARK SUITE 67 m2 2 m 70 20 20 18 60
ALDENHAM SUITE 93 m2 2 m 100 24 30 40 80
BALLROOM ON THE PARK 282 m2 2 m 200 50 58 120 190
Unsure of the capacity needed for your event? Use the space calculator
This hotel is not suitable for your event? Look for another hotel
Metric converter
General equipment
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

3 photos
Classic room with 1 double bed

Classic room with 1 double bed

Classic bedroom with 1 double bed, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

Classic room with 2 single beds

Classic room with 2 single beds

Classic bedroom with 2 single beds, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

Compact Room with one double bed

Compact Room with one double bed

Compact rooms have all the conveniences you would expect from a Mercure hotel, including a Double Bed, flat-screen TV, complimentary high speed WiFi, en-suite bathroom, hairdryer and Tea/Coffee making facilities. Sleeps 2 adults.

Compact Room with 2 single beds

Compact Room with 2 single beds

Compact rooms have all the conveniences you would expect from a Mercure hotel, including 2 single beds, flat-screen TV, complimentary high speed WiFi, en-suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 Adults.

Classic family room for 2 adults and 1 child

Classic family room for 2 adults and 1 child

Classic family bedroom for 2 adults and 1 child with flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 1 child.

Classic accessible room with 1 double bed

Classic accessible room with 1 double bed

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Classic accessible room with 2 single beds

Classic accessible room with 2 single beds

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Privilege room with 1 double bed

Privilege room with 1 double bed

Upgraded bedroom with flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.

  • 218 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
Room Bathroom Security Room service
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Phone with 2 handsets in room
    • Pay per view channel(s)
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

THE BRASSERIEType of cuisine: Type of cuisine: Brasserie

Photo non contractuelle / Strictly non binding
Dinner
19:00 - 22:00
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BRASSERIEType of cuisine: Type of cuisine: Brasserie

Unwind in The Brasserie over coffee or have a bite to eat. This individually styled restaurant offers a wide selection of internationally inspired dishes from quick snacks to 3 course meals complimented by a range of fine wines.

Find out more and book

THE BAR

THE BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Enjoy an aperitif in The Bar while surfing the internet with wireless access. We offer a range of wines, beers, spirits and soft drinks as well as light meals allowing you to keep on relaxing until you are ready to leave.

See all our restaurants and bars
3.6/5 ALL Rating 2,601 reviews

Our guest reviews for
Mercure London Watford Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 1,368 reviews
Brian Business - 27/11/2019 Confirmed reviews ALL
« using a kettle to flush the toilet is not 4 star »

the title explains my stay. second time this has happened.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian D., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Daniel S. Solo - 27/11/2019 Confirmed reviews ALL
« THE ROOM YOU GAVE ME WAS NOTHING LIKE WHAT I SAW ONLINE WHEN I BOOKED »

LIGHTS HANGING OFF THE WALL , FLICKERING ON AND OFF , SHOWER WAS STUCK ON COLD AND NOT ALL PARTS WORKED PROPERLY , DECOR WAS TASTELESS , COLORS WERE AWFUL , MATERIALS WERE AWFUL , DESIGN OF ROOM WAS AWFUL , ROOM SERVICE WAS UNFRIENDLY AND ABRUPT , ALMOST NOTHING ON THE MENU WAS AVAILABLE AND THE PANINI I ORDERED WAS CHEAP AND NASTY . FELT LIKE I WAS STAYING IN A DESERTED HOTEL . FREE POOL AND GYM DIDN'T LOOK GREAT . YOU HAVE A KLIX MACHINE IN THE GYM FROM THE 1980s SHOWS HOW OFTEN YOU UPGRADE YOUR HOTEL . YOUR HOTEL AND THE ROOM YOU PUT ME IN NUMBER 3375 HAVE THE WORST ENERGY I HAVE EVER FELT IN A HOTEL . LOOKS LIKE SOMETHING FROM PRIPYAT AFTER THE CHERYNOBYL INCIDENT . SUCH CHEAP AND NASTY COLORS MATERIALS AND FIXTURES . WHY BOTHER ALLOWING GUESTS TO STAY IN SUCH TERRIBLE ROOMS WHEN YOU HAVE BETTER ONES . WHY DID I PAY THE STANDARD PRICE TO BE GIVEN A COMPLETELY SUB-STANDARD ROOM ? I FELT LIKE THE RECEPTIONIST KNEW SHE WAS GIVING ME A TERRIBLE ROOM WHEN SHE HANDED ME THE KEY . IT LOOKED AS IF SHE WAS THINKING 'I HOPE HE DOESN'T NOTICE' I AM NEVER GOING TO USE YOUR HOTELS AGAIN AND WILL ADVISE EVERYONE I KNOW TO STAY WELL AWAY FROM YOUR SHODDY HOTELS . ABSOLUTELY DISGRACEFUL YOU CHARGE PEOPLE FOR THAT . YOU COULDN'T PAY ME TO STAY IN THAT TERRIBLE ROOM AGAIN EVEN FOR ONE MINUTE . UNBELIEVABLE !!!!!!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel S., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Please contact me at gm… and I will happily arrange a free night BB in another section of the hotel as a gesture of goodwill. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Best Regards Max

Rachael C. Couples - 22/11/2019 Confirmed reviews ALL
« Not accessible »

Booked an accessible room, put a note in additional comments that I required a room near a lift due to limited mobility. When we arrived there was hardly any parking, a large van was parked half across the last blue badge spot so I was unable to park there. Went to check in and told our accessible room, 104, was downstairs! Asked where the life was, told there isn’t one but there was a “chair” to get disabled people down. My disabled husband did not want to use this as it wasn’t suitable for his needs, plus it was right outside the bar where lots of leery men were sat. I work with lots of people with dementia and know they would struggle with this equipment also. The only other way to the room was going out of the hotel into the side car park and walk quite a considerable distance, especially for disabled people. My husband was quite distressed with all this and there was no way we could get to breakfast the next morning, I phoned and the receptionist was extremely friendly and understanding and wavered the tray charge. However, the next day we weren’t left a room service card so didn’t have breakfast on our 2nd morning. On our last night at the hotel (Thursday) we arrived back at the hotel around 23.30 and walked in the cold and drizzle from the car park to the door which was closed. There is no bell or intercom. Luckily I had the telephone number for the hotel and someone from reception eventually came to open the door but my husband who is on crutches had been in excruciating pain from walking then standing for a while. I had been looking forward to this break but the inaccessible room ruined our trip. Another issue is noise levels from staff and other guests, I was kept awake on our last night due to excessive noise in the hotel until at least 2am. Soundproofing in the hotel rooms is terrible, I could hear every cough and sneeze from the man in the next room and I’m sure he could hear us too. I usually stay at Premier Inn or Travelodge and think I will stick to them in the future. I certainly won’t be recommending Mercure to friends and family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachael C., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are looking at alternative options to help people use the stairs and appreciate your feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Anonymous Business - 21/11/2019 Confirmed reviews ALL
« More than adequate hotel for short business trip »

Very pleased with the hotel having never stayed in this area before. Room was clean and everything worked as it should.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric B., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

S M. Business - 19/11/2019 Confirmed reviews ALL
« Ms »

Very noisy. Was unable to sleep. The noise went on till at least 3 am. The staff were lovely but the noise was horrendous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharna m., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Hayford Friends - 18/11/2019 Confirmed reviews ALL

It was a lovely breakfast, hot, fresh and tasty, our bed was comfortable, outside of the building is a little off putting but inside is nice. it is a long walk to certain rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michal M., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Anonymous Friends - 17/11/2019 Confirmed reviews ALL
« Mediocre »

It was generally okay. The room was decent and fairly clean. The room opposite brought their dog which caused a disgusting smell- the cleaners told us there was “excrement over the carpet”. This was really disappointing and ruined our overall experience. The hairdryer did not work and the lighting in the room was scarce. The were also insufficient sockets by the bed and the bedside tables were too far from the bed to be practical. The bathroom was very outdated and did not feel clean. Our door card also stopped working and we received no apology from the reception staff for this inconvenience. The restaurant, however, was really lovely and we enjoyed our evening meal and breakfasts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leila G., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Anonymous Solo - 17/11/2019 Confirmed reviews ALL
« Very comfortable »

Pleasant staff at check in comfortable room and good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen T., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Howard P. Families - 13/11/2019 Confirmed reviews ALL
« Satisfactory, however, the hotel could do with a refurbishment. »

The Service was fine, the reception was clean and modern and the staff were friendly & professional. The outside of the building was extremely shabby. The Carpark was full of potholes. The room although comfortable and clean, was again in need of repair. Water had got into furniture ie. desk, and split/bubbled the wood. There was no door on the bathroom, and the main mirror was close to the bathroom door, depriving guests of privacy whilst using the toilet and shower facilities. I booked a room with twin beds for myself and my daughter, you can appreciate how the lack of bathroom privacy affected us. The walls were very thin and we could every noise. The breakfast was tasty but limited, only fried eggs, no scrambled or poached. No black pudding or hash browns. I have stayed at other Mercure hotels and have enjoyed my stay with them. Unfortunately, I can only rate the Mercure at Watford as satisfactory, and that is my being generous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Howard P., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. Thank you for the detail it is always most helpful to ensure we focus on the right areas and develop the correct plans to move forward. I do hope you will return and I look forward to meeting you. Best Regards General Manager

Gary Business - 13/11/2019 Confirmed reviews ALL
« Sales Director »

My stay was good, hotel was very accommodating and welcoming, staff were great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary M., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Max General Manager

Tanisha Couples - 12/11/2019 Confirmed reviews ALL
« Disappointing rude staff »

So we stayed here as Mercure is known as a great brand and have stayed at a lot in the past through work Booked here as a stay for my partners birthday, the lady at check in was very rude , not friendly at all. The room was then ok but had a strong smoke smell. We checked the room service menu and decided we wanted pizza as this said 24hr next to it. We called room service 4 times at 9:50 but no answer? Then rang reception to be told ‘we’ll they’ve gone home so you have to call us’ no where did it say that and no where does it say what time the menu is until. So we tried to order the pizza and were told the kitchen staff had gone home and could only order paninis, despite the menu saying only the pizzas were available 24hr?! I tried explaining this but the lady I spoke with was SO rude !! She told me if I want pizza ‘find somewhere online and order it myself’ I asked to speak to the manager, she said he’s not in for another 10 mins but he would call us. He didn’t. I rang back 20 mins later to ask for the manager and explained the situation. He was not at all helpful and said they know the menus wrong, I asked why if they know this is wrong why they don’t tell you when you check in??? Or better yet take the wrong menus out of the rooms !!!! Neither the lady I spoke with or the manager seemed to care at all about this, it completely ruined the stay and ruined our dinner. The way I was made to feel by staff was not right and I did not feel like a valued customer. Expected more from the mercure brand and definitely won’t be staying again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tanisha J., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Clearly this situation is unacceptable and as the General Manager I can assure you that myself and the team are very sorry that this incident occurred and how we handled it. I thank you for taking the time to provide feedback and we do hope to see you here again in the near future when i am sure we will get things right. Very Best Regards Max Ball

Tiara Couples - 11/11/2019 Confirmed reviews ALL
« Inconsistent »

The 1st room I had, had a foul smell that was mixed with cigarette smoke, animals, sewage & damp. Had my room changed twice by going back & forth to reception ( the receptionist didn’t take a note of the room numbers either to rectify this so that the next patron wouldn’t have the same issues). Room phone didn’t work. Got changed to go into the pool & the pool was closed for swimming lessons from 5-6:30pm, even though at check-in at 4pm the receptionist advised it was OPEN & free last entry was 8:15pm. Sauna was dirty. Showers in changing room had huge masses of hair in them as if they hadn’t been cleaned for a few days. There was a football match/ training DIRECTLY outside bedroom window in the evening for 2/3hours (between 5-8pm) which was extremely noisy. Then again in the morning from 9am for another 2/3hours. Waited 20 minutes in the brassiere to be served for dinner & was totally ignored so ended up leaving to go elsewhere 5 miles away to buy dinner. Bathroom door couldn’t open fully. Toilet didn’t flush well, took 4-5 flushed just to flush tissue. Room check out is 12pm, room cleaner kept knocking the door from 10:45am every 20 minutes saying “Hello, check out is at 12pm”. Why, was she doing this?. The whole stay was just horrible for a disabled patron. I didn’t get any rest from the night before or the next morning,. I ended up checking out without having a shower due to being rushed out the room very unhappy with a migraine & having to go back to sleep once I got home. I can’t see myself staying here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tia J., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Annette Couples - 11/11/2019 Confirmed reviews ALL
« Great Nights Sleep »

The first time i have slept all night in a hotel for years. The food in the restaurant was really good too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annette T., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Alex Couples - 10/11/2019 Confirmed reviews ALL
« Very dated hotel, wouldn’t return. »

On arrival the outside of the hotel is very dated and didn’t fill us with hope. This got worse as we got to our room where we were greeted by a very dated, worn room. The bathroom had no door on and the toilet door was a Shower cubicle door. The sheets where slightly smelly, the bedside shelves were slanted due to never being fixed or attended to. Had hoped to use pool etc but was such a trek from our room and when we did find it it look unclean. Not the best trip in the world.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex B., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Anonymous Solo - 09/11/2019 Confirmed reviews ALL
« Nice room, polite staff. »

The staff were very polite and helpful, the room was a nice size, and bed very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear carole d., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Lee S. Business - 08/11/2019 Confirmed reviews ALL
« Still no invoice »

stay was problem free. arrived late evening, departed early morning. No invoice on check out, so i asked if one could be emailed. not had one. spent most of this morning 8th/11, trying to phone reception with no joy. managed to call reservations who said they would contact reception to email an invoice, but still not received one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee S., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. This invoice should now have been sent please do contact me at gm… if you do not receive it. Sincerely, Max

John A. Business - 08/11/2019 Confirmed reviews ALL
« Hotel required refurbishment »

Room was clean but needed updating. Corridor walls and carpets in a very poor condition. Bed was comfortable and the shower worked well. Breakfasts were excellent. The gym and pool area was a nice facility to have. The whole hotel needed updating though. The exterior was not inviting when we arrived and we were initially concerned about what the room was going to be like.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Many thanks for taking the time to provide feedback. We are taking steps to ensure we continue to improve in all areas. We hope to see you here again soon and hopefully we can meet. Best Regards General Manager

Estelle Couples - 05/11/2019 Confirmed reviews ALL
« Very comfortable would have been nice to have a lounge to sit in not just a bar »

Cloe on reception was outstanding our first room was very dark and she changed it for us, may I suggest you put grab handles in the showers and provide non slip stools as the step to showers are extremely high. Bed so comfortable, we went out Saturday at 10.30am came back at 3.30pm room had not been done then at 4.30pm the cleaner appeared after we told reception, we said just give us clean towels only gave two for two people a large and small one did not replace bath mat, we said just empty bins and clean bathroom this was not done. Also I think just a little petty thing not a biscuit to have with our drink it's not a cheap hotel I think we paid quite a lot for what we got. The restaurant was superb the food excellent service good breakfast also good. As I said Cloe on reception outstanding a real asset to your hotel. Patrick charming so friendly and helpful. Disabled lift not working either.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Estelle J., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Anonymous Couples - 05/11/2019 Confirmed reviews ALL
« A very good hotel »

A very pleasnt stay-very attentive staff, good food and a comformable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wiliam E., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

D. Families - 04/11/2019 Confirmed reviews ALL
« Disappointed »

The room was freezing cold when we got there, had to install an electric heater that made the night not comfortable at all. The floor was not pleasant as it seem not so clean and was very noisy as we walked on it. Overall, I was not expecting this from a Mercure standard. Breakfast was OK but service was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maryannick D., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We have now rectified the issue with the boiler to ensure no repeat. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

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