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Mercure London Watford Hotel 4 stars

Customer review rating 3.6/5 2,932 reviews

ALLSAFE approved hotel

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Mercure London Watford Hotel
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+ 22 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Feel Good Health Club with gym, sauna and pool

  • 14 versatile meeting rooms can hold up to 200 people

  • On-site parking for up to 350 cars - Free when you book direct with Mercure or AccorHotels.

  • M1, M25 & M40 and airports all within 20 miles

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 15 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure London Watford Hotel

A41 Watford Bypass
WD25 8JH watford
united kingdom

Tel: +4402087020012

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    LONDON HEATHROW At 35.4km / 22 miles

  • By train

    WATFORD JUNCTION At 4.83km / 3 miles

GPS :51.657615, -0.348998

Companies

  • BAKKAVOR 9.66 km / 6.0 mi
  • BBG 4.83 km / 3.0 mi
  • BT 6.6 km / 4.1 mi
  • CAMELOT 5.15 km / 3.2 mi
  • COSTCO 0.8 km / 0.5 mi
  • ELSTREE STUDIOS 7.24 km / 4.5 mi
  • FUJITSU 4.99 km / 3.1 mi
  • KPMG 3.7 km / 2.3 mi
  • MOTHERCARE 3.7 km / 2.3 mi
  • NETWORK RAIL 4.51 km / 2.8 mi
  • NORTHWOOD 7.72 km / 4.8 mi
  • PORCELANOSA 1.61 km / 1.0 mi
  • RENAULT NISSAN 4.51 km / 2.8 mi
  • TESCO 8.21 km / 5.1 mi
  • TK MAXX 4.67 km / 2.9 mi
  • VINCI 4.67 km / 2.9 mi
  • WICKS 6.6 km / 4.1 mi

Your meetings and events

With easy motorway access and direct links to London, Mercure London Watford Hotel is a prime spot to meet for business. Choose from 15 flexible meeting rooms tailor-made for private business meetings or large conferences for up to 200 delegates. Allrooms have natural daylight, complimentary high-speed WIFI and air-conditioning. Make a full day of it with one of our 24-hour packages including dinner in The Brasserie Restaurant and tea and coffee during your meeting. The Centennial and WatfordBusiness Parks are just 3 miles away and Croxley Green Business Park is only 4.5 miles away.

Room descriptions and layouts

15 

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Videoconferencing

  • Audio and video equipment

  • Lectern

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Our restaurants and bars

THE BRASSERIE

Type of cuisine: International

Unwind in The Brasserie over coffee or have a bite to eat. This individually styled restaurant offers a wide selection of internationally inspired dishes from quick snacks to 3 course meals complimented by a range of fine wines.

THE BAR

Enjoy an aperitif in The Bar while surfing the internet with wireless access. We offer a range of wines, beers, spirits and soft drinks as well as light meals allowing you to keep on relaxing until you are ready to leave.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Mercure London Watford Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.6/5

2,932 reviews

TripAdvisor Rating 3.0/5

1,433 reviews

Run down property

Customer review rating 0.5/5

Anonymous Couples - 14/09/2021 Confirmed reviews ALL

Not a pleasant experience. Tired rooms. Stains on carpet. Stains on walls. Broken radiator on full heat during night on a warm day! Toilet not flushing. Tiles in bathroom loose. Litter in corridors. Doors constantly banging at all hours. Hotel used as a refugee centre which we were not notified of at any point.

Dear Janette P., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Awful and disgusting

Customer review rating 0.5/5

Laura Families - 14/09/2021 Confirmed reviews ALL

It was dirty, old and disgusting

Dear Shabana Y., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Convenient

Customer review rating 3.5/5

Elise S. Solo - 14/09/2021 Confirmed reviews ALL

Convenient location. Experience could have been better

Dear Elise s., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Max Ball General Manager Jupiter Hotels

Great staff, room and communal areas all good

Customer review rating 4.5/5

Jacky Friends - 13/09/2021 Confirmed reviews ALL

The staff you have working for you are absolutely fabulous, I do not know their names but they were so welcoming and helpful

Dear Jacqui B., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Max Ball General Manager Jupiter Hotels

Noisy and no disabled access

Customer review rating 2.0/5

James H. Couples - 12/09/2021 Confirmed reviews ALL

Turned up on our wedding night to find one person on the desk and no help with our bags, i am registered disabled so this was very disappointing, room was nice but only facilities for one cup of tea each and there was still water in the kettle from previous occupants use. Lots of noise from other room or rooms so not much sleep. In the morning, Walked the bags to the stairs and still no one around to help with bags, disabled stairlift again not working and my wife had to walk up the stairs and get the very nice girl from reception to come down and help and that young lady is the only reason this awful hotel got a 4 rating. Looking forward to a response as to why you treat your disabled customers so shabbily and expect anymore of my communities patronage , Shame on you, and yes I would prefer that you publish my comments as they will be public anyway once I spread the word to stay away from this hotel.

Dear James H., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Poor customer care

Customer review rating 2.0/5

Jordan Couples - 11/09/2021 Confirmed reviews ALL

Checking in was fine no issues, but as soon as we got into our room (after a being a very hot day) we felt the heat that was stored inside the room. We opened the windows but that was no help, then went to get the fan in the wardrobe, picked it up and the front element dropped straight off. Then plugged the fan in and it didn't even work. Contacted reception straight away and they said they would try and find one (6:30pm). We then sat in the hallway for about 20 minutes while waiting as the room was unbearable at that point. After waiting we went to reception to try and see if there was any luck and she said yes they're just looking. So we went back in the room and sat by the windows thinking they wouldn't be long. We went to reception again at to see if there was any luck as it had now been over 2 hours of waiting and still didn't have a fan. Decided to go to the pool just before it closed to try and cool down. But that was filled with loads of kids running and playing around inside so we went back to the room and just sat sleep on the floor watching tv as it was the coolest part of the room. It was at 10:20pm we finally got a knock on the door of someone delivering a fan. So the whole evening was just very unpleasant. However waking up and going to the pool in the morning was great, breakfast was great so that saved the trip a little. Just the lack of urgency for the fan whilst we were so warm, just made us feel like we weren't a priority or even a concern after such a hot day (September 8th - 29/30ºC).

Dear Annie P., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels
Customer review rating 0.5/5

Anonymous Business - 10/09/2021 Confirmed reviews ALL

Dirty Fitlhy Hotel, bad staines on bed and pillow, wouldnt put a dog in it.

Dear Alan S., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Well located for my needs but disappointed with the quality of stay especially with the room.

Customer review rating 2.0/5

Giannina S. Friends - 09/09/2021 Confirmed reviews ALL

Arrived on Tuesday 31st August as our daughter was having a major operation at the Royal Orthopedic Hospital in Stanmore. We live in Crowborough East Sussex and the drive to and from the Hospital for us was horrendous so we chose a hotel near the hospital to make it easier to visit once she had had the operation. We knew we were not allowed to see her but she knew that we were close just in case. First impression was that the hotel was tired looking. However, it was the number of Afganistan Refugees which made our stay unpleasant. They need solace and help for that I understand but PLEASE close the hotel to other paying guests and just accept the refugees. They were everywhere and at night the children were allowed to run up and down our corridor which kept us awake. We did complain about this to reception. As it happened we needed to stay another night but I was so depressed staying in your hotel we found somewhere else for the last night (The Doubletree by Hilton) down the road which turned our to be cheaper than your hotel!

Dear Giannina S., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Poor communication

Customer review rating 0.5/5

Tina Couples - 08/09/2021 Confirmed reviews ALL

Very disappointed I was not told in advance that the hotel was accommodating refugees. Whilst I sympathise with the terrible ordeal they are facing, I should have been made aware of this. We booked 4 rooms for a family wedding and felt let down by the level of service and cleanliness, with the bar closing at 10pm and food on the floor in the corridors. We have stayed at this hotel many times and I even worked there back in the day as a teenager so have fond memories, but sadly will not be staying again.

Dear Tina H., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Average Stay - we were really disappointed with the room.

Customer review rating 2.0/5

James Couples - 07/09/2021 Confirmed reviews ALL

There was a horrendous smell coming from the drain in the shower which then caused the whole bathroom to smell. The room was really dark and dingy and smelt like ash. As you walk around the hotel it was dirty & rubbish on the floor. The swimming area wasn’t that clean either.

Dear James S., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Horrendous Weekend

Customer review rating 0.5/5

Nuala L. Families - 07/09/2021 Confirmed reviews ALL

Room tiny and carpets filthy, no one had tried to disguise the severe brown staining on the filthy carpets. Bathroom tired and cramped. Booked dinner to be told no restaurant Bar Food only, Food was burnt inedible. Breakfast a free for all with a Afghan refugee children everywhere touching and lifting Food with their fingers . No Covid procedures in place at all . We didn't stay a second night we checked out of this hotel, as my husband has cancer and the lack of Covid procedures and cleanliness in this hotel could put his life at risk.

Dear Nuala L., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Great stay

Customer review rating 4.5/5

Zaniffa Friends - 06/09/2021 Confirmed reviews ALL

The room was clean and perfect for a 2 night stay. No complaints. The breakfast did the job & the staff were helpful.

Dear Mona M., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Max Ball General Manager Jupiter Hotels

Great stay

Customer review rating 5.0/5

Dyllan E. Families - 05/09/2021 Confirmed reviews ALL

Lovely set up, floors a little creaky in places. Staff were fantastic and polite. Big shout out for Vanessa in the bar. Room was very hot even with fans on and windows open

Dear Anna E., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Max Ball General Manager Jupiter Hotels

Comfortable and good value

Customer review rating 4.0/5

Leslie G. Couples - 03/09/2021 Confirmed reviews ALL

We use this hotel regularly and always feel welcome.

Dear Leslie G., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Max Ball General Manager Jupiter Hotels

A good rest

Customer review rating 3.5/5

Mr S. Couples - 02/09/2021 Confirmed reviews ALL

During my stay there were a couple of things which I was not happy about, however it was dealt with quite professionally by Linda at the front desk.

Dear Owen S., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Max Ball General Manager Jupiter Hotels

Poor Customer Services

Customer review rating 2.5/5

Anonymous Families - 02/09/2021 Confirmed reviews ALL

Called the hotel to check reservation - long wait no reply so emailed and got a prompt reply. At check in asked if need to book for evening meal as part of the price - was told NO - but when went to place told had to book in advance - luckily it was not very busy so got a table. On the positive - had halal chicken sausages for breakfast which was a first.

Dear Rashid S., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Worst stay for my anniversary

Customer review rating 0.5/5

Anonymous Couples - 01/09/2021 Confirmed reviews ALL

Dear max ball, For my 5th anniversary I booked all mercure hotels thinking I would get an outstanding service and really enjoy myself however it was the total opposite. You offer quality & best price guarantee but I did not get that from any of your sites! I have signed up to the membership however realised I get better deals with booking.com through their loyalty program so best price guarantee was not true. I thought the quality of mercure would be of high standard but as soon as I entered London Watford and saw groups of people standing outside looking lost & sitting on floors taking over most of the reception area I knew straight away this was not the stay we had hoped for! It seemed like it was the emergency hotel straight off the airport for anyone rather than a pleasuring leisure stay we had hoped for! We got to our room without there being any lift available with a lot of luggage this was disappointing & a struggle as it says 4 star hotel so you would expect it. Our neighbours and whole floor were so loud and the behaviour was shocking & unacceptable however no one seemed to care and allowed this to happen. We never got a good night sleep because you could hear children screaming & running up and down the hallway we was near the door so we heard the door slam so many times! It was very annoying! When we entered the room the first impressions were not the best, sofa bed was a mess all out seemed broken and the toilet flush was not working correctly when I informed the reception I was told we couldn’t change the room & someone will have a look at it. When the housekeeping arrived the sofa bed was done correctly and the flush was just ignored. She said it’s normal here to flush multiple times it doesn’t work quickly and takes some more time! We had no choice but to deal with the mess of a room as we had an 6 hours drive from Newcastle and this was the last thing we could be bothered with or needed on a special day for us when we had other plans! The bedroom & bathroom had such a bad smell and it was an old room nothing like what it promotes online! I have stayed at way better hotels and some have been even a 3 star hotel! The staff were not friendly and welcoming. Came across like they were having a bad day work. Not enough staff to help at the front which caused delays for the plans we had. we even got woken up earlier on check out day from housekeeping because it wasn’t informed to them about our late check out request. we woke up to find we are not able to get a late check out anymore as promised from the night staff. This is appalling and I’m embarrassed to have spent my special anniversary in mercure hotels! I would like to receive compensation for my stay! In a refund or a complimentary stay to make up for the awful stay I did have! Please do not hesitate to contact me on 07…. Thank you Kind regards Atiyya A.

Dear Wasick A., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Terrible

Customer review rating 0.5/5

Mrs P. Families - 01/09/2021 Confirmed reviews ALL

Too noisy- room close to disco and poor quality - only metal rail to hang clothes and bad smell Someone entered my children’s room and was given a key by reception This was a stranger

Dear Inderjit p., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Decent

Customer review rating 2.5/5

Ivan J. Friends - 01/09/2021 Confirmed reviews ALL

The hotel is old and needs some work but needs to be cleaned most of all. Your barman thinks he owns the place and I did overhear a Complaint from one of the girls that works there to her manager about his behaviour and the manager said don't worry he was just messing around? I think that was wrong. The shower has so much hair it takes for ever to drain and everyone complained how hot the rooms were we did not sleep the first night. The breakfast was good but I was sitting next to the window and it was disgusting between the glass in the window. I stopped eating. Mold, dead bugs, just disgusting. I am a Google reviewer and will go in to more detail when I write my review there with pictures.

Dear Ivan j., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Tired Brand

TripAdvisor rating 3.0/5

Cdoc2909 Business - 28/08/2021 TripAdvisor review

Other than the guy on reception when I checked in who was very helpful, there’s not a lot of positives. The hotel is very tired, although my room had the label on the door indicating it had been cleaned it wasn’t as clean as it should have been. It’s in serious need of refurbishment.

Thank you for the valuable feedback.

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