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Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 5,723 reviews

ALLSAFE approved hotel

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Mercure Chester Abbots Well Hotel
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+ 21 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Discounted tickets available for Chester Zoo

  • Wedding facilities capable of accommodating 200 guests

Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road
Christleton
CH3 5QL chester
united kingdom

Tel: +4401244250012

Fax: (+44)01612342819

Check-in from 15h00

Check out up to 11h00

  • CHESTER :  CHESTER

  • By plane

    LIVERPOOL J LENNON At 40.23km / 25 miles

  • By train

    CHESTER At 3.38km / 2.1 miles

GPS :53.185516, -2.848045

Companies

  • AIRBUS 11.75 km / 7.3 mi
  • QUINN GROUP 15.29 km / 9.5 mi

Hotel services

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 126 rooms
    • One room for people with reduced mobility
    • No family room
    • No connecting room
    • 126 non-smoking rooms
    • 2 floors
  • Languages spoken at the hotel
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Umbrellas
    • Plugs and converters available on desks
  • Iron
    • Iron at reception
Access to property
  • Free Onsite Parking
    • On site
Well-being
  • Feel Good Health Club
    • Covered
    • On site
  • Feel Good Health Club
    • On site
Family
  • Services for children
    • Board games available

Your meetings and events

Motivate and rejuvenate your delegates by hosting your meeting at Mercure Chester Abbots Well Hotel with on-site Feel Good Health Club. A choice of 10 day-lit meeting rooms with complimentary high-speed WIFI are at your disposal at the hotel. Our largest room caters for up to 230 delegates theatre style, while the smallest is a haven for intimate boardroom meetings. Whether you're hosting a conference, awards ceremony or incentive training, our dedicated conference host is available to assist with all your technical and catering requirements. Secretarial services and a steady flow of fresh coffee are on tap.

Room descriptions and layouts

8 

meeting rooms

From 1 to 100 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi. Most rooms offer views of the hotel courtyard and there is a choice of interconnecting rooms for families.In privilege and superior rooms you'll enjoy a Nespresso coffee machine, ne wspaper, robe and slippers.

Our guest reviews for
Mercure Chester Abbots Well Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

5,723 reviews

TripAdvisor Rating 3.5/5

2,268 reviews

DIRTY ROOM

TripAdvisor rating 4.0/5

tjhall01 27/11/2021 TripAdvisor review

Hotel and staff were very good friendly and service was good the hotel in parts was worn and old the room was good but showed signs of wear and needs refurbishment - the room was nice with a very good bed but the dust ws not so good looks as though room hadn't been used for a long time

Two night stay

TripAdvisor rating 3.0/5

gerryma730 20/11/2021 TripAdvisor review

Bed comfortable - nice to have staffed reception counter and help to take case to room. Also pleased that breakfast buffet is back, good breakfast. Apart from that the hotel is a bit tired and not immaculate, and the room was cold. Nowhere to put things in the bathroom except the floor. As an oldie I would have appreciated a grab rail on the bathroom wall to help to step in and out of the bath/shower.

Dear Gerryma731 Thank you for taking the time to provide your review following your recent stay with us here at the Mercure Abbots Well. Great to see that you were happy to see the breakfast buffet back. I am however sorry to hear that you found the room cold whilst you were here. I do hope that you will visit the hotel again when next visiting. Yours sincerely

A disappointing stay

TripAdvisor rating 3.0/5

RAM1058 17/11/2021 TripAdvisor review

This was a 2 day stop on route to a Channel Ferry. The hotel looks tired and dated in all aspects. The room was comfortable but the shower pressure varied from low to non existent, even after a visit from maintenance. The staff appeared very inexperienced, we were refused a dinner booking on our first night because we hadn't pre booked dinner on the Accor App, a feature that doesn't exist. The hotel is located next to a park & ride which was excellent.

Thank you for taking the time to review your stay, we do value all feedback that we recieve here at the hotel and ensure practices are put into place to continually improve both the standards and service that we deliver. I am sorry to hear that you were turned away from making a booking on your first night here with us, please accept our apologies on this.

Abbots Well

TripAdvisor rating 3.0/5

Stephen Y 16/11/2021 TripAdvisor review

This was a return visit and we were well looked after but having visited the hotel on at least a dozen occasions my, is it tired. It’s in a good location in a great city and has the potential to be so much more were it not stuck in an 80s or 90s rut. Great and attentive staff are hampered by their surroundings. The facilities get an average from me.

Dear Stephen thank you for taking the time to provide your review following your recent stay with us here at the hotel. It's great to see that you have used us on numerous occasions, thank you especially for your comments relating to the staff, I am sorry you feel it is over dated. I do hope that this will not deter you from returning to us again in the future. Yours Sincerely

Excellent special diet catering

TripAdvisor rating 3.0/5

mhurley142 02/11/2021 TripAdvisor review

Excellent special diet catering, helpful friendly staff to boot but the rooms not good. Cleanliness left much to be desired and the ground floor rooms were very noisy until 4.00am. The heating was not working, no in room controls and I couldn't sleep with the noise and cold.

Dear Mhurley142 Thank you for taking the time to provide your review, I was please we were able to meet your dietary requirements whilst you were here at the hotel, I remember taking with you and your party during breakfast, I hope that you all enjoyed your trip to the zoo and had a safe journey back to Milton Keynes. Best Wishes

Disappointing

TripAdvisor rating 2.0/5

bapickersgill 28/10/2021 TripAdvisor review

This hotel is extremely dated and tired looking. The breakfast is passable but I would not recommend the food served at the bar or Brassiere. The staff however are very helpful and do the best they can.

Thank you for your recent review, I am sorry that you felt the hotel was dated, however great to see your feedback on the team, they do always strive to make our guests stays memorable for all the right reasons. Kind Regards

Excellent

TripAdvisor rating 5.0/5

Ann M 22/10/2021 TripAdvisor review

Excellent great location friendly service and good value Lovely comfortable room spa facilities Good for pamper break convenient for visiting Chester or just for an overnight “ transit” stay with free carparking

Dear Ann Great review thank you for taking the time to share. Best Wishes

Great stay

Customer review rating 4.5/5

Melissa M. Couples - 18/10/2021 Confirmed reviews ALL

Had 3 days at hotel with my husband for my birthday, we had a really nice time, staff were extremely friendly and helpful and hotel room was large and very clean.

Dear Melissa M., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location for walking and park and ride for Chester

Customer review rating 3.5/5

Janet Couples - 13/10/2021 Confirmed reviews ALL

Adequate accommodation despite rather tired decor but clean , good food and very helpful staff.

Dear Janet N., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great base for Chester visit

Customer review rating 2.5/5

Pjh Couples - 11/10/2021 Confirmed reviews ALL

Hotel well located on edge of Chester for a city stay visit, useful to have Chester Park & Ride very close. Hotel was clean and well presented and staff helpful. Our experience was spoiled by there being large groups in the hotel having been at Chester races during the day and partying through the night until 03:00 in the bar / lounge area. The hotel in room allocation should have recognised us not being part of these groups and they placed us in room 114, nearest to the bar area and so prevented us from getting any sleep at all until well after 03:00

Dear Phil H., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, and that you were disturbed by the guests drinking within the bar area. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Pleasant stay

Customer review rating 4.0/5

Anonymous Friends - 10/10/2021 Confirmed reviews ALL

Came up for a Stag weekend and had a pleasant stay. The lady who was on reception at the time of booking in was very helpful with a good sense of humour. The bar area in the hotel is very good which also boasts a pool table. My room was adequate for my stay although could do with a lick of paint as was quite tired looking. Overall though I had a nice stay and would return if ever in the area again.

Dear Steve H., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Horrendous

Customer review rating 0.5/5

Disappointed Y. Friends - 10/10/2021 Confirmed reviews ALL

Not a four star at all. Dirty dirty dirty To say our health comes first not true. There is no way it was Covid clean, you need retraining! Dust an inch thick, spider webs and spiders in room. Shabby all the way through the hotel. Not sure what was on the curtains yuk. Dogs allowed to stay not informed of this and my husband is asthmatic so you could have caused him a hospital visit. Breakfast cold had to have it microwaved £20 what the hell. Two nights at nearly £200 total rip off. You say you will address things in your feed back... You have not, and I doubt you will. Give me Premier Inn all the way. Wish we had never seen inside your hotel

Dear sally e., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well Located

Customer review rating 3.0/5

Kevin Couples - 10/10/2021 Confirmed reviews ALL

The staff are very pleasant and helpful. The food was good and plentiful. However the hotel does need updating the decor is quite shabby and the room could have been cleaner. The pool and gym facilities are good. The location is really good with the park and ride just around the corner and just £2 return. In my opinion overall I would I would say that we had a pleasant stay but it is not a 4 star hotel.

Dear Kevin H., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Generally excellent but disappointed at the lack of evening dining

Customer review rating 3.5/5

Terry F. Business - 07/10/2021 Confirmed reviews ALL

I attended a conference and stayed overnight, the day before. The bedroom was small, but perfectly fine for my needs and the conference facilities (including a very good lunch) were excellent. The gym was also very good. All the staff I encountered were courteous and helpful. My only gripe is that, having travelled 200 miles, I was not able to get a restaurant table due to a wedding party that had booked the entire restaurant. The alternatives on offer (room service and bar menu) were very limited and therefore I had to find a local restaurant to get a decent meal. Please be aware that it is a natural expectation that guests who might have travelled a distance and be tired and unfamiliar with the locality, are looking forward to a relaxing restaurant dinner. It was very frustrating to be told that this was not possible.

Dear Terry F., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am however sorry to hear that you were not accommodated in the restaurant and had to make alternative arrangements due to not wanting to dine within the bar area, we do value all the feedback and look at putting other procedures in place following this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location, shabby hotel

Customer review rating 2.0/5

Anonymous Couples - 06/10/2021 Confirmed reviews ALL

Service was not great, rooms weren’t clean and needs a good renovation. For the price paid and the expectation of a Mercure, the standard of the hotel was poor. Location was good for what we needed but won’t stay here again.

Dear Maddi G., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mixed bag and overall enjoyed our stay

Customer review rating 3.5/5

Veronica Couples - 05/10/2021 Confirmed reviews ALL

The food was generally good except for the first night where it was a bit basic but the two nights after that had a great selection. The pool facilities were great and we used them all 3 days of our stay Location was a bit out of town but the park and ride was handy and in walking distance. There were a lot of rowdy people at 3.oo in the morning shouting in the corridor Saturday night which woke us up.

Dear Veronica I., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I am however sorry to hear that you were disturbed by a group on one of your evenings in the early hours. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.5/5

Alexandra M. Families - 05/10/2021 Confirmed reviews ALL

The location was excellent. Staff were very friendly and welcoming. The pool facilities, when they were open during our stay were great and breakfast was great too. It may be the location and nature of guests, but we were staying as a young family and there seemed to be a lot of guests smoking, drinking around and by the foyer each time we arrived/ left depending on time. The room decor was also a little dated and worn, and the carpet seemed to need a bit more of a clean. Overall though we were happy with the visit.

Dear Alexandra M., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Outdated, musty and poor facilities

Customer review rating 0.5/5

Rikesh L. Couples - 05/10/2021 Confirmed reviews ALL

Extremely disappointed with this stay, really poor quality of room, food and services.

Dear Rikesh L., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Average, expected more

Customer review rating 3.5/5

Anonymous Couples - 05/10/2021 Confirmed reviews ALL

Expected much higher standards for £130+ per room. Rooms were very small for the price. Our curtains had god knows what all over them, I’ll assume it was food or drink from a previous guest but I’m not so sure. Staff and breakfast were both great as was the restaurant area, we only stayed for one night but it was not worth the price.

Dear Abbott J., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will however liaise with my housekeeping manager in relation to the curtains you mentioned in the room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Noisy neighbours spoilt our experience

Customer review rating 4.0/5

Ashley C. Couples - 05/10/2021 Confirmed reviews ALL

During our overnight stay, we were overall very pleased. However, the was a lot of sound transfer through the walls and ceiling of our room (room123). There was locked adjoining door between our room and the next, which meant i could hear the people snoring from the other room. The staff and service was very good.

Dear Ashley C., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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