Mercure Newbury Elcot Park Hotel 4 stars

Customer review rating 4.0/5 2,051 reviews
Mercure Newbury Elcot Park Hotel
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+ 18 Services

Hotel extras

  • Nine meeting rooms which can accommodate 140 guests

  • The hotel is an eighteenth-century Georgian Manor House

  • 16 acres of landscaped gardens and woodlands

  • The Orangery Restaurant serves Great British favourites

  • Near to local attractions including Highclere Castle and Bombay Sapphire Distillery

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Outdoor tennis court
  • Croquet
Business services
  • 11 meeting room(s)
  • Copy/print service available
Information message

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.

Hotel location

Mercure Newbury Elcot Park Hotel

Elcot near Newbury
RG20 8NJ
newbury
united kingdom

Check-in from 14h00

Check out up to 12h00

  • ELCOT PARK :  ELCOT PARK

  • By plane

    LONDON HEATHROW At 82.07km / 51 miles

  • By train

    HUNGERORD At 7.24km / 4.5 miles

GPS :51.420828, -1.428813

Your meetings and events

Put your delegates at ease! Host your meeting in the serene surrounds of the Mercure Newbury Elcot Park hotel. Daylight streams into each of our nine meeting rooms, with complimentary high-speed WIFI, air-conditioning, and fresh coffee on tap. The largest room meets the needs of 100 conference delegates (theatre style) while the smallest is tailor-made for intimate business gatherings. Staff will provide audiovisual equipment and keep you refreshed with breakfast, lunch or afternoon tea.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • High speed transmission line

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. Some rooms in the eighteenth-century mansion have original features, or perhaps you'd prefer to stay in the seclusion of the hotel's renovated stable block. In privilege and sup erior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Some of our superior rooms have a sofa to sink into, or a balcony where you can enjoy your view over the hotel garden or surrounding fields

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Superior Rooms with 1 four poster bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Our restaurants and bars

THE ORANGERY

Type of cuisine: International

Soak up the atmosphere in our elegant restaurant enjoying views over the grounds. Choose from a diverse collection of mouth watering dishes prepared using fresh ingredients grown in the hotels own herb garden.

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ORANGERY

Photo non contractuelle / Strictly non binding

The Orangery Bar provides friendly surroundings in which to enjoy an after dinner drink or a speciality coffee as you relax after your meal and continue to enjoy the tranquil atmosphere of the Elcot Park hotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Newbury Elcot Park Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,051 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,091 reviews

A wonderful Place

Customer review rating 4.0/5

Phil &. M. Couples - 18/03/2020 Confirmed reviews ALL

Unfortunately we only stayed for one night on this visit. We were given room 55 which was extremely spacious, warm & quiet. All the staff were very friendly and efficient, & the food is very good.

Dear Philip C., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Quiet place with efficient service

Customer review rating 4.0/5

Arnaud Couples - 17/03/2020 Confirmed reviews ALL

The only problem was the noise made by the old and worn out windows (both in the bedroom and the bathroom) due to gusty winds.

Dear arnaud d., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wonderfull hotel

Customer review rating 4.0/5

Chris B. Families - 15/03/2020 Confirmed reviews ALL

As usual service and accommodation was excellent

Dear David B., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely stay

Customer review rating 4.0/5

Clare Families - 15/03/2020 Confirmed reviews ALL

Very comfortable, great service, lovely weekend

Dear Clare C., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

If customer does not drive, its hard to get there. maybe have a charter bus

Customer review rating 4.0/5

Aurelia H. Business - 13/03/2020 Confirmed reviews ALL

very good

Dear Aurelia H., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Peaceful, the hotel was very quiet, good for a get away from it all break

Customer review rating 4.0/5

Mr A. Couples - 12/03/2020 Confirmed reviews ALL

Rm 29 the toilet did not flush properly and there was grouting missing from around the bath.

Dear Colin P., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deon Marc FOH Manager

Lovely stay

Customer review rating 4.0/5

Andrew G. Business - 09/03/2020 Confirmed reviews ALL

Very impressed with the hotel.

Dear Andrew G., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deon Marc FOH Manager

Another Great Stay

Customer review rating 4.0/5

Johnny-on-the-spot Couples - 08/03/2020 Confirmed reviews ALL

We visited here on 1 March 2020 for one night. We have been here before so all was familiar. On arrival, the reception desk is a little way from the entrance and not clearly signposted. We were expected and check in went smoothly. Our room was of a good size and the bed was comfortable. All the usual bits and bobs, including a safe. We ate in the bar and had a club sandwich and a falafel burger. Both meals were of ample proportion and good quality. Breakfast is usually self serve but on this visit (possibly due to guest numbers) was a plated meal. Food was very good with a full variety of cooked items to choose from. Check out was just as fast and efficient. We had no problems during our stay.

Dear John B., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deon Marc FOH Manager

short but enjoyable stay

Customer review rating 4.0/5

Sue C. Couples - 04/03/2020 Confirmed reviews ALL

We returned for a second stay after last years short trip . The building and surroundings were lovely . We were puzzled as to why we had a disabled room as we did not request it ? staff and food were lovely , the gentlemen in the restaurant were so helpful and friendly both evening and at breakfast time unfortunately the weather was awful but that cannot be helped.

Dear Simon c., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deon Marc FOH Manager

Great stay

Customer review rating 4.0/5

Nick Couples - 03/03/2020 Confirmed reviews ALL

Lovely place to stay, easy to get to, very friendly, very comfortable, great food, great feeling.

Dear Nick D., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Deon Marc FOH Manager

Sweet

Customer review rating 4.0/5

Anonymous Couples - 03/03/2020 Confirmed reviews ALL

.

Dear Andrew L., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Deon Marc FOH Manager

Pleasant surprise

TripAdvisor rating 3.5/5

jroberts425 03/03/2020 TripAdvisor review

We booked here for a Friday night to extend a business trip and explore an area of the country we were unfamiliar with. The hotel is quirky but we had an excellent room, very clean and comfortable bed with good pillows. We ate in the restaurant which had a reasonable menu, prices not too bad. The grounds looked nice but we visited in the worst weather and would definitely return in the summer

Good value stay

Customer review rating 4.0/5

Alip Couples - 02/03/2020 Confirmed reviews ALL

When entering the grounds, the view is impressive. This would have once been an extremely grand building. Carpets do take away from that as they are very old. We had a friendly welcome at reception. The bedroom was comfortable but very tired with some interesting repairs in place. The sink did not have any integral plug so the hole was open and did smell a bit. Bed was comfortable. We ate in the restaurant in the evening and had a very nice meal. Breakfast is help yourself and had a reasonable selection. I was provided with a gluten free roll on request. Location is fairly remote so a car is required.

Dear Alison P., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Deon Marc FOH Manager

Comfortable beds, room a reasonable size, clean and adequately equipped, staff courteous and lovely situation and grounds.

Customer review rating 4.0/5

Michael C. Couples - 01/03/2020 Confirmed reviews ALL

Relaxing and comfortable

Dear Helena C., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Deon Marc FOH Manager

fair price

Customer review rating 4.0/5

Andrew S. Couples - 28/02/2020 Confirmed reviews ALL

cheap break away for us. room was what you would expect and a very good size.hotel was looking really tired in places exterior dining area etc.... really tired. food was ok breakfast good if you say they are hand cut chips make them handcut chips not cheap frozen ones. reception area well furnished and stylish just make sure the fire is roaring rather than going out with one blinking log just this would make the walk in 50 percent better. the basil fawlty weekend evening advertised is this irony ?

Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Deon Marc FOH Manager

Like a home from home

Customer review rating 4.0/5

Richard C. Business - 27/02/2020 Confirmed reviews ALL

I stay here most weeks and am always made to feel welcomed by the team. Service and food are excellent and the rooms clean & comfortable. Couldn’t ask for more

Dear Richard Antony Mr C., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deon Marc FOH Manager

Average stay

Customer review rating 4.0/5

Mr D. L. Couples - 25/02/2020 Confirmed reviews ALL

Poor welcome, good food and restaurant service in a tired looking hotel. wallpaper was peeling, window frames were rotting, bathroom fixtures were showing rust. It was a birthday/valentines trip- only deemed by excellent restaurant and bar staff.

Needs improvement

Customer review rating 4.0/5

Michelle Couples - 25/02/2020 Confirmed reviews ALL

Hi,  We stayed at your hotel on the night of the 22nd Feb for one night.  I had booked this as a birthday treat.   We where really disappointed to find, that on arrival to our room, the bathroom had not been properly cleaned & the bin was full of the previous occupants used sanitary towels.  In addition, the milk provided in the rooms was out of date.   We raised these concerns three times with the reception staff.  Each time to be told "oh sorry I had forgotten about that".   In desperation, we left the bin outside the room as we where told that someone would be along to empty it.  But despite waiting several hours, this had not been done & we wanted to settle down for the night so left the bin outside the room.  It was still not emptied by the next morning.   In addition, when we checked in in the evening (~18.00hrs), we where informed that as the hotel was busy, we needed to book a time for dinner.  We asked to eat at 19.00hrs, but was informed this was impossible & that it either had to be 18.40hrs or after 20.00hrs.  We opted for the earlier time.  Imagine our surprise when the restaurant only had another couple in it when we arrived, & throughout our dinner, it was not busy at all.   My sister had also tried calling the hotel the day after we booked to request a room upgrade & to send us a bottle of wine.  Despite several attempts at trying, each time she was informed that the hotel had no record of our booking, or that it was not possible to carry out any part of the request.  I find this very strange & disappointing, as I have managed to do this for other friends & family when they have stayed away.   I am deeply disappointed with the service we received.  I had booked the hotel as a special birthday treat & due to the problems we encountered, it spoilt our stay.  We had been planning to stay in other Mercure Hotels, but after our experience at your hotel, we are now less than keen.  I would be grateful if you could take time to consider the above & I look forward to hearing back from you shortly.  Many thanks,  Michelle W.

Dear Michelle W., Thank you for taking the time to tell us about your experience at the Mercure Newbury Elcot Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Deon Marc FOH Manager

The room was lovely

Customer review rating 4.0/5

Lynsey Couples - 24/02/2020 Confirmed reviews ALL

The room was perfect, really lovely, staff was moody, miserable, possibly over worked, some struggled to speak english. Meal was lamb on the evening extremely fatty my husband didnt eat his, but wasnt asked if there was a problem, waited at bar for a drink up to 10minutes before someone came to serve us, next morning breakfast wasnt great, toaster broke, no pastries left or replenished for over half hour, no eggs, coffee machine broke, people queuing moaning, we visit many different mercures this was the worst one we have been, best room but worst service/food/ grumpy staff

Dear Lynsey E., Thank you for taking the time to tell us about your experience at the Mercure Newbury Elcot Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Deon Marc FOH Manager

Misleading Deal but nice hotel and staff

Customer review rating 4.0/5

Anonymous Couples - 24/02/2020 Confirmed reviews ALL

We were recently enticed to a night away by an email deal recently for a nights stay including a three course meal and breakfast. We were excited by our Valentines meal but when we went to the restaurant we were told we had a meal allowance rather than a choice from a set menu. On looking at the menu our allowance did not get a two course meal from the cheaper set menu let alone three courses and the main menu was considerably more expensive so we were forced to subsidise our meal costs whilst still choosing cheaper options. We also paid for a premium room which appeared to be next too family rooms which meant children were shouting and screaming, banging doors and running up and down outside our room. Although we made the best of it we are unlikely to use Mercure again.

Dear Vince T., Thank you for taking the time to tell us about your experience at the Mercure Newbury Elcot Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Deon Marc FOH Manager
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