Mercure Hull Grange Park Hotel 4 stars

Customer review rating 4.0/5 3,049 reviews

Mercure Hull Grange Park Hotel
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+ 15 Services

Hotel extras

  • 600 free car parking spaces exclusive to hotel guests

  • 12 flexible meeting rooms that can cater for up to 450 people

  • 19th century hotel set among 12 acres of landscaped gardens

  • On-site swimming pool, jacuzzi and gym facilities

  • International Suite holds up to 550 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Hull Grange Park Hotel

Grange Park Lane
Willerby
HU10 6EB
hull
united kingdom

Tel: +4401482272763

Check-in from 14h00

Check out up to 12h00

  • WILLERBY BUS STATION :  WILLERBY BUS STA

  • By plane

    HUMBERSIDE At 28.97km / 18 miles

  • By train

    HULL At 9.17km / 5.7 miles

GPS :53.766179, -0.452092

Companies

  • SMITH & NEPHEW 9.33 km / 5.8 mi
Companies

Your meetings and events

Keep your business up to speed at Mercure Hull Grange Park Hotel. All of our meeting rooms have complimentary high-speed WIFI. Join us at Mercure Hull Grange Park Hotel for all your meetings and event requirements. We have 10 unique conference roomsto choose from and provide great service, delicious food, friendly staff and a warm welcome! Choose buffet lunches, soup and rolls on cold days, or ice cream during the summer. After a hard day's graft, catch up on your sleep in one of our 100 guestrooms.

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrade to our superior room with lake view, and lounge around whilst browsin g the morning papers or flicking through complimentary magazines.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Superior room with 1 four poster bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering
Rooms

Our restaurants and bars

THE BRASSERIE

Type of cuisine: Brasserie

The hotel's friendly, professional team make sure dishes from The Brasserie menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Menu (PDF)

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Non contractual photo

The Bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available, allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hull Grange Park Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,049 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,109 reviews

Great Break

Customer review rating 4.0/5

George C. Friends - 01/04/2020 Confirmed reviews ALL

We had a short stay at the Mercure . Great staff ,great food great stay .

Great staff, will return again

Customer review rating 4.0/5

Colin B. Business - 28/03/2020 Confirmed reviews ALL

The staff made me feel very welcome, and upgraded my stay, was very very happy with everything they did for me, look forward to going back... Colin b.

Pleasant stay.

Customer review rating 4.0/5

Terry Solo - 28/03/2020 Confirmed reviews ALL

Quiet because of Coronavirus. Staff were friendly and helpful.

Ideal location for getaway break

Customer review rating 4.0/5

David F. Couples - 23/03/2020 Confirmed reviews ALL

Felt really welcome the staff were very friendly and obliging. The evening meal and breakfast were excellent.

Nice staff but sort out your key system

Customer review rating 4.0/5

Jacquelyn W. Friends - 19/03/2020 Confirmed reviews ALL

Generally ok, helpful staff. BUT the key to my room worked only 3 x. I must have had 15 different keys over the weekend. Given the hike back and forth to my room this got very irritating very quickly. I did not appreciate being told it was my fault as I was keeping the key near my mobile phone in my handbag! As I pointed out it's 2020. Staff apologetic and helped by coming to the room with me (couple of times new key didn't work either so had to call housekeeping). Not really their fault.

Customer review rating 4.0/5

David B. Couples - 16/03/2020 Confirmed reviews ALL

Lovely

Dear David b., We very much appreciate your comments regarding your stay at the Mercure Hull Grange Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeff Cave Front Office Manager

Disappointing

Customer review rating 4.0/5

Rebecca H. Couples - 16/03/2020 Confirmed reviews ALL

Started with the unwelcoming man on reception which I could only describe as grunted at us through our check in. a dirty pillow in our room which made us wonder whether the room had been cleaned. We then attended the bar for happy hour 5 while 7pm buy one get one free to be told this doesnt happen anymore. Even though advertised on the website. We then confirmed with the waiter what we could order from the menu as we had the groupon deal to be told we could spend 24 each which we did.... to be told at time of paying we owed 15 pound as we actually only meant to choose a main... the waiter did sort this for us but we had to put our point across first. Everything seemed to much customer service shocking.

underwhelmed

Customer review rating 4.0/5

David Couples - 16/03/2020 Confirmed reviews ALL

purposely selected this hotel due to 4 stars and trip adviser rating. website made it look luxurious. on arriving no staff at reception, or bar or in dining room so had to wait 10 mins for someone to man reception. Booked executive suite. room looked tired and sparse. breakfast buffet was cold as if chef had cooked it first thing and just left it overall experience was felt that short staffed and budgets were tight

Dear David M., Thank you for taking the time to tell us about your experience at the Mercure Hull Grange Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jeff Cave Front Office Manager

Great stay

Customer review rating 4.0/5

Anonymous Couples - 13/03/2020 Confirmed reviews ALL

Beautiful room lovely surroundings

Dear Ian L., We very much appreciate your comments regarding your stay at the Mercure Hull Grange Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeff Cave Front Office Manager

Leisure facilities in need of maintenance

Customer review rating 4.0/5

Phillip M. Business - 12/03/2020 Confirmed reviews ALL

Leisure area changing facilities very poor. No soap and poor shower control. Lucky to find lockable locker. Pool far too cold and children learning to swim we’re shivering. Steam room too hot and scalded ankles. Sauna out of action following fire., and jacuzzi too cold. Really gone down hill in last 3 years! Breakfast staff were lovely and very accommodating. Domestic staff very polite and friendly, as was reception staff. Overall disappointing.

Dear Phillip M., Thank you for taking the time to tell us about your experience at the Mercure Hull Grange Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jeff Cave Front Office Manager

Good overnight stop

Customer review rating 4.0/5

Adam Business - 12/03/2020 Confirmed reviews ALL

Spent one night at the hotel, ready for a business meeting the following morning.

Dear Adam B., We very much appreciate your comments regarding your stay at the Mercure Hull Grange Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeff Cave Front Office Manager
Customer review rating 4.0/5

Anonymous Couples - 11/03/2020 Confirmed reviews ALL

Always a smooth stay good customer service

Customer review rating 4.0/5

K. S. Couples - 11/03/2020 Confirmed reviews ALL

Unsatisfactory service, When complained to managers, all they said they were sorry. Heating in bathroom was not acceptable. When I pay £150 for one night I expected a better service. We certainly would not visit the hotel again Even restaurant service was 2 out of 10.

Tired hotel, needs refurbishment

Customer review rating 4.0/5

Steve R. Families - 11/03/2020 Confirmed reviews ALL

Disappointed that we couldn’t move to a twin room and get a small refund when a family room wasn’t needed as my wife and youngest child didn’t travel.

Satisfactory stay

Customer review rating 4.0/5

Sue Couples - 10/03/2020 Confirmed reviews ALL

Reception staff very helpful and friendly. Room was clean but the bathroom was very dated with no toilet brush. With the present situation regarding Cornovirus it would have been very reassuring if, on arrival for breakfast, we were all asked to use hand sanitiser especially being a buffet service all sharing the same serving utensils.

Spa issues again!!

Customer review rating 4.0/5

Paul Business - 09/03/2020 Confirmed reviews ALL

Business stay. No welcome drink voucher. No loyalty upgrade. Sauna still out of use and not forecast to be ready for another 10 weeks! Jacuzzi also out of service. Food was better than normal.

Hi Paul, I am sorry people are not recognising your loyalty. I have credited 6000 points to your account as a sorry. Sincerely, Jeff Cave Front Office Manager

Perfect location for the occasion, i.e. for a service at the crematorium.

Customer review rating 4.0/5

Anthony P. Families - 07/03/2020 Confirmed reviews ALL

Location and facilities excellent for our purposes.

Dear Anthony P., We very much appreciate your comments regarding your stay at the Mercure Hull Grange Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeff Cave Front Office Manager

Comfortable bed dated bathroom

Customer review rating 4.0/5

Andrew Business - 06/03/2020 Confirmed reviews ALL

Check in all ok. Room ok bed comfortable bathroom dated and shower difficult to operate. Food in Restaurant good breakfast ok but no better than premier inn.

Dear Andrew P., We very much appreciate your comments regarding your stay at the Mercure Hull Grange Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeff Cave Front Office Manager

Weekend break

TripAdvisor rating 3.5/5

Keith L 05/03/2020 TripAdvisor review

The hotel was chosen to facilitate visiting a part of GB that we had not previously visited. We took the opportunity to visit Hornsea & Cleethorpes in addition to the retail centre of Hull. Because of walking difficulties we requested a ground floor room or one near to a lift - perhaps mindful of a large social evening being held at the hotel during our stay we were provided with a large room (201) within the converted roof space at second floor level that was close to the lift. Unfortunately the lift broke down during the stay but this was not the fault of the management. The room itself was good but with more forethought could have been excellent. Why have a king size bed fitted within a headboard and side shelf designed for a super king/queen size bed. The absence of power sockets next to the bed was frustrating. A large, modern shower room had a non-operative heated towel rail - this left the room very cold until a fan heater plugged in within the bedroom made the room temperature more comfortable. Whilst electrical heating equipment should not be used in such manner for H & S reasons we were at least able to continue using the room at our own risk. I understand from staff that all towel rails are presently decommissioned so 0 marks for failure to introduce a permanent alternative. The hotel has previously benefited some 20 years+ ago from considerable investment to create the present level of facilities now enjoyed by guests and outside individual or corporate bodies. Sadly this level of investment has not been matched by ongoing levels of care and maintenance externally - rotted joinery and bare or flaking paintwork surfaces could be seen in several locations. However, maintenance of the grounds and associated planting was to a good standard. We did not use the restaurant - the menu looked expensive for the food on offer. Our breakfast experience varied considerably. Whilst the overall variety of food was adequate for a 3* hotel I found the absence of scrambled egg the first two mornings somewhat disappointing. I was told that only fried eggs were available. A large number of guests appeared to stay over the Saturday night function so this ensured that food dishes for the sunday breakfast were continually being refilled - so the food was hot and fresh. Nobody appears to have told the breakfast chef that the hotel was nearly empty - so dishes were filled only to be left to become overcooked and generally past their best. Overall could do better.

Dear Keith L Thank you for your review You have given some really constructive feedback especially about coat hangers and power sockets next to headboard. This we will look at next session of refurbishment. We did take your comment onboard about lack of heating in Room 201 bathroom. We have installed a new and functioning heated towel rail in there. The hotel did get refurbished in 2016/2017 involving meeting space and bedrooms, however in our business we have to consistently improve to keep up. Thank you again for staying with us and we hope to see you in the near future. Many thanks Sandeep

Reception staff rude and unwelcoming made me feel very uncomfortable

Customer review rating 4.0/5

Claire L. Families - 03/03/2020 Confirmed reviews ALL

Reception staff rude Bathroom dated and not clean Bed had hair in it Normally stay at premier inn which is much cleaner and lovely staff

Dear Claire O., Thank you for taking the time to tell us about your experience at the Mercure Hull Grange Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jeff Cave Front Office Manager
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