Hotel - Mercure Swansea Hotel
Mercure Hotel Mercure Hotel

Mercure Swansea Hotel

4.0/5 225 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

DEPTO WORK PENSIONS4.83 km / 3 mi
DVLA3.06 km / 1.9 mi

Your meetings and events

Whether it's a 10-person meeting in the Boardroom or a conference for 180 delegates in the Lakeside Suite, we've got it covered. There's free on-site parking for 180 cars, endless complimentary tea and coffee and high-speed WIFI in all rooms. Yourdedicated conference advisor will help with all your technical requirements.

Mercure Swansea Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SUMMIT 1 21 m2 2 m 20 8 10 6 0
SUMMIT 2 21 m2 2 m 20 8 10 6 0
SUMMIT 3 21 m2 2 m 20 8 10 6 0
LAKESIDE 3 32 m2 3 m 20 10 20 10 20
LAKESIDE 1 36 m2 3 m 25 15 20 10 20
BOARDROOM 41 m2 2 m 25 12 14 10 14
LAKESIDE 2 60 m2 2 m 60 30 40 25 40
THE SUMMIT SUITE 63 m2 2 m 80 30 40 40 40
THE LAKESIDE SUITE 129 m2 3 m 180 50 50 80 120
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 119 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Pay per view channel(s)
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 ALL Rating 2,537 reviews

Our guest reviews for
Mercure Swansea Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 225 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Business - 17/02/2020 TripAdvisor review
« Good stay. but the beds.... »

A great location for a business trip to Swansea. You wouldn't realise that you were in the middle of an industrial area. The restaurant served great food, and the staff we great. The rooms are a bit tired, but were clean. My only criticism would be that the beds are way to hard.

Patrick Families - 12/02/2020 Confirmed reviews ALL
« Nice room ,excellant breakfast,warm swimming pool would book again. »

Overall excellent pleasant staff comfortable and relaxing.

Clared Couples - 11/02/2020 Confirmed reviews ALL
« Very welcoming »

Frequently stay at this hotel and always very satisfied. This time disappointed to have to share the communal areas with a dog.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen D., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Business - 04/02/2020 TripAdvisor review
« Pleasant stay in Swansea »

Been travelling to this hotel for nearly 20 years so have seen it go through a number of stages some not so good, but I have to say that now it is a great place to stay has all the amenities I look for the furnishings are lovely and the people couldn't be more helpful and friendly, so I love staying here when I am away working.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 163elainel, Thank you for taking the time to post a review of your recent stay with us at the Mercure Swansea hotel, and great to have a review from a customer with 20 years experience of staying with us. Its fair to say there have ben a few ups and downs in terms of cycles of refurbishment, and the make up of the team over the years, though |I do believe that we are at the top of the curve at the moment, with a great product and probably the best team we have had here since the late eighties. Hopefully we can hang on to them as they do seem to get a lot a repeat bookers back, and you know you have a good team when people complain about a staff member being on holiday when they stayed as happened last week ! Best regards Ian H Jones

Wibble Business - 30/01/2020 Confirmed reviews ALL
« Handy for work »

Room clean & bed comfortable, but creaky floorboards extremely annoying!! Evening meal in restaurant nice but expensive - although this is the same for most hotels. Very helpful restaurant staff on Sunday evening checked with kitchen to ensure we were able to have breakfast on Monday from 6:30, as we needed to be in the office from 7:00 when breakfast would normally start.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin G., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Merfyn R. Business - 29/01/2020 Confirmed reviews ALL
« Not too far from the centre of Swansea »

The Receptionist was very welcoming and efficient and took the trouble to respond positively to my request for a quiet room.. The room was well appointed and very clean and tidy. Only minor grouse was the "armchair" in the room would be better suited to a doctor's waiting room as it was not really of a design that to allowed relaxation. Breakfast offering was good and extensive and efficiently ran. Overall the stay was fine and suited my purpose. However in a hotel of this size and design can seem somewhat impersonal but all staff I met were helpful and pleasant - this helps!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mervyn R., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Mr &. M. J. Couples - 29/01/2020 Confirmed reviews ALL
« Excellent Service »

We were given a warm friendly welcome when we check in. Our room was clean and comfortable and everything that we needed was available. There was a good choice on the Restaurant menu and reasonably priced Breakfast was self service with plenty of choice. The waiting team were really helpful and friendly making a good overall experience. In the morning l met the room service team while taking my dog for his morning walk. They greeted me with a good morning and a pleasant smile. The receptionist was really helpful while checking out giving some useful information on the local area and some deals the the Hotel offered The Hotel is conveniently situated making trips to the city, the Gower,M4 easy. I was so impressed with the Hotel. I have Joined the Mercure / accor Club We will certainly be staying there in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph J., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Lisa B. Business - 27/01/2020 Confirmed reviews ALL
« Functional Hotel »

I stayed for work purposes and find the hotel relatively convenient, rooms are clean and comfortable. The staff are friendly. I wish the room service menu had more on it though

No N. Couples - 26/01/2020 Confirmed reviews ALL
« would not stay again »

Pillows hard and lumpy toilet, not flushing properly and duvet too heavy. Dinner was half cooked tough lamb with very el dente vegetables other meal was chicken with some bacon inside that was 'off' and very funny tasting mixed vegetables (went to room and was immediately sick). Breakfast items were missing off counter and bacon stone cold. Health suite good but not told about lockers in changing rooms for personal items.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sherry P., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

Stephen W. Business - 25/01/2020 Confirmed reviews ALL
« Enjoyable stay »

Very enjoyable stay at the Mercure. Service was excellent throughout and the location ideal for work. The beds were a little uncomfortable would be my only negative comment. Came away with a bad back - although I am sure that's as much to do with age as anything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve W., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Colin K. Families - 22/01/2020 Confirmed reviews ALL
« Friendly enjoyable staff »

All staff were very friendly and helpful to all requests. Chris in maintenance was very good in knowing what was happening in and around Swansea and also gave directions was never an issue to help us. Christina serviced our room most days and you could tell the days she did because it was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin C., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Sally M. Couples - 19/01/2020 Confirmed reviews ALL

All good

Anonymous Business - 18/01/2020 Confirmed reviews ALL
« Friendly hotel, staff are amazing however healthy options on the menu desperately needed »

Staying away by myself due to work, it is great to be able to stay in a hotel that makes you feel welcomed, with basic gym equipment and a pool to ensure that I can stick to a healthier life style. However I do not tend to use the restaurant due to lack of healthy meal choices. so eat in my room. be great addition to offer Baked Potatoes rather than chips, or better selection of salad and veg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda Jane W., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Lucy T. Business - 17/01/2020 Confirmed reviews ALL
« Staff were very accommodating and food was great, however bathroom was in need of a refurb »

pleasent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucy A T., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Paul T. Business - 17/01/2020 Confirmed reviews ALL
« PAUL INTERIORS »

Thank you for the accommodation nice stay again staff excellent, food excellent, room excellent see you next time. Regards. Paul T.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul T., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

K E. Business - 13/01/2020 Confirmed reviews ALL
« county manager »

staff are helpful and friendly at reception the bar and in the restaurant. The only PROBLEM IS THE BAR IS FAR TO DEAR

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen E., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Costas P. Families - 12/01/2020 Confirmed reviews ALL
« It was very good »

It was relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Constantin P., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Anonymous Business - 11/01/2020 Confirmed reviews ALL
« Great staff, slightly dated Hotel »

The staff are brilliant whether on the front desk / restaurant or at the bar, special shout out goes to Gabrielle on the front desk, Tom and Sarah at the bar / restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucky S., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Chris T. Business - 10/01/2020 Confirmed reviews ALL
« Great service and clean Hotel »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris t., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Anonymous Business - 09/01/2020 Confirmed reviews ALL
« Great experience »

hotel was lovely, I've stayed a few times now and always friendly staff, restaurant has great food and the corporate rooms were quite good as well. everyone was always willing to help and made the stay very nice the only thing that lets them down is the gym, it's like a little home gym, you cant have more than one person is there at a time it's that small but other than that it's a nice place to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simeon P., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

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