Mercure Swansea Hotel

Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 554 reviews

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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

ALLSAFE approved hotel

Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Your meetings and events

Whether it's a 10-person meeting in the Boardroom or a conference for 180 delegates in the Lakeside Suite, we've got it covered. There's free on-site parking for 180 cars, endless complimentary tea and coffee and high-speed WIFI in all rooms. Your dedicated conference advisor will help with all your technical requirements.

Room descriptions and layouts

meeting rooms

From 1 to 180 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  554 reviews

TripAdvisor Rating  4.0/5  388 reviews

Will return to mercure /swansea

TripAdvisor rating 5.0/5

Luxemberg TripAdvisor review

Me and my partner stayed saturday night lovely warm welcome at reception,rooms supper cosy 😀 we didn't eat in hotel as we was going to a private party,we did add on breakfast following morning it was plenty on choice, hot and tasty, we will deffo be returning in the near future,keep up the good work mercure.

Lovely stay

TripAdvisor rating 5.0/5

229alannahb Families - TripAdvisor review

We stayed at this hotel recently and couldn’t recommend more! Good value for money great hotel with excellent service. Food was lovely and staff were very attentive.will definitely visit again soon!!!

Amazing stay

Customer review rating 5.0/5

H. Families - Confirmed reviews ALL

Room was super clean Breakfast was great - vegan choices available Staff so friendly

Dear H., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Brilliant stay

Customer review rating 5.0/5

Chrissy Solo - Confirmed reviews ALL

Loved it. Room, bathroom and bedding clean. Possibly bathroom a little tired but certainly clean and functional. Staff polite and helpful.

Dear Christine B., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Customer service!!!

TripAdvisor rating 1.0/5

mitzy116 TripAdvisor review

After having a great relationship with Murcure Swansea over many years, weddings, Christmas lunches, afternoon teas, coffee mornings and bar snacks. We, as a group have decided never to go there again. They have a parking system and rightly so, as office staff working on the Enterprise Zone were using it. You have to put your registration number into the machine, which I have done on numerous occasions, but this one time I forgot and had to pay £60 fine. What's more infuriating the friend that I was meeting had to leave early to have the covid jab. Yes, it was my mistake, but £60 for 43 minutes hurt. I hand delivered a letter to the manager and as of yet no reply. Rude!!!

Hi mitzy, I'm sorry that you got a parking ticket. We do not have system, the owners of employ a third party to run. the car park. We have NO control whatsoever over the system, apart from having the right for our customers vehicles to park for free as long as they register their vehicle with us. If they don't there is unfortunately nothing we can do, we have made numerous challenges and they fall on deaf ears,. Because of this we have a large sign on entry to the car park, 18 signs on lamposts, 4 x wall mounted signs, 2 signs either side of the front door, an 8 ft banner as you walk in to the hotel, and a further 8 ft banner by the loos, all advising that guests to PLEASE register their vehicle correctly as we cannot intervene in parking disputes. There is nothing more we can do, and giving us 1 star for customer service when you failed to register your car, is a pretty low blow, as we had no control over that, and if there was anything we could do to stop you being fined we would, but we don't own the car park, and we don't directly employ the car parking company.

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Other web-users rate our hotel

  • 311 reviews 9.1/10 Location
  • 796 reviews 5.8/10 Room
  • 768 reviews 8.6/10 Service
  • 21 reviews 4/10 WiFi
  • 362 reviews 7.5/10 Breakfast
  • 358 reviews 5.2/10 Cleanliness
  • 342 reviews 5.9/10 Comfort
  • 340 reviews 5.7/10 Food

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