Name: Mercure Swansea Hotel
Address: SWANSEA, SA7 9EG, UNITED KINGDOM
Telephone: (+44)1792626371

Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 514 reviews

ALLSAFE approved hotel

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Mercure Swansea Hotel

Hotel for travellers looking for local and authentic experiences

Welcome to Swansea! We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols and provides assurance that these standards are being met in this hotel.

Hotel Manager

Relax on the doorstep of stirring Welsh countryside at the Mercure Swansea hotel. Set among landscaped gardens and tranquil lake views, this 4-star hotel is perfect for exploring the nearby hills and coast. After a day of exploring, come back to the hotel and relax in one of the spacious 119 guestrooms or enjoy a drink by the roaring fire. After a busy day, guests can rejuvenate in the Feel Good Health Club, enjoying the fitness suite or impressive heated indoor pool.

The hotel boasts nine fully-equipped meeting rooms which can accommodate up to 120 guests. Weddings and other special events will be enhanced by beautiful lake views at this hotel. Guests can choose from classic, privilege and superior rooms. The Brasserie serves internationally inspired cuisine in a modern, comfortable setting; guests will enjoy their meal even more with the stunning views of the surrounding area that the restaurant offers. Drinks are served daily in The Bar.

Three miles from Swansea city centre, the Mercure Swansea hotel is set in landscaped grounds. The beaches of the Gower Peninsula are just nine miles away.

Hotel extras

An ALLSAFE Clifton Environmental certified hotel
Located just three miles from Swansea city centre
Feel Good Health Club with a fitness suite and pool with social distancing measures in place
The Brasserie restaurant serves international cuisine
9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Iron

Classic room with 2 single beds

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Iron

Classic family room for 2 adults and 2 children

Max. number of persons: 4

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Iron

Privilege room with 1 double bed

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Iron

Classic accessible room with 1 double bed

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Iron

Classic family room for 2 adults and 1 child

Max. number of persons: 3

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Iron

Classic accessible room with two single beds

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Iron

Superior suite with 1 double bed

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Iron

Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

Tel: +44 1792 626371

Fax: +44 161 388 0915

By plane
CARDIFF INTL At 72.41km / 45 miles
By train
SWANSEA At 6.44km / 4 miles

GPS:51.654547, -3.912013

DEPTO WORK PENSIONS 4.83 km / 3 mi
DVLA 3.06 km / 1.9 mi

Hotel services

Check-in from 15h00 - Check out up to 11h00

In summary

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Wi-Fi
Breakfast
Bar
Meeting rooms

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Your meetings and events

Whether it's a 10-person meeting in the Boardroom or a conference for 180 delegates in the Lakeside Suite, we've got it covered. There's free on-site parking for 180 cars, endless complimentary tea and coffee and high-speed WIFI in all rooms. Yourdedicated conference advisor will help with all your technical requirements.

Room descriptions and layouts

meeting rooms

From 1 to 180

attendees

Configuration is not available for these requirements

- Height 2 m
- Theatre style 20 participants
- U-shaped Room 8 participants
- Board-room 10 participants
- Classroom style 6 participants
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 20 participants
- U-shaped Room 8 participants
- Board-room 10 participants
- Classroom style 6 participants
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 20 participants
- U-shaped Room 8 participants
- Board-room 10 participants
- Classroom style 6 participants
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 20 participants
- U-shaped Room 10 participants
- Board-room 20 participants
- Classroom style 10 participants
- Banquet 20 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 25 participants
- U-shaped Room 15 participants
- Board-room 20 participants
- Classroom style 10 participants
- Banquet 20 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 25 participants
- U-shaped Room 12 participants
- Board-room 14 participants
- Classroom style 10 participants
- Banquet 14 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 60 participants
- U-shaped Room 30 participants
- Board-room 40 participants
- Classroom style 25 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 80 participants
- U-shaped Room 30 participants
- Board-room 40 participants
- Classroom style 40 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 180 participants
- U-shaped Room 50 participants
- Board-room 50 participants
- Classroom style 80 participants
- Banquet 120 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Summit 1	21 m²	2 m	20 participants	8 participants	10 participants	6 participants	Configuration is not available for this hotel
Summit 2	21 m²	2 m	20 participants	8 participants	10 participants	6 participants	Configuration is not available for this hotel
Summit 3	21 m²	2 m	20 participants	8 participants	10 participants	6 participants	Configuration is not available for this hotel
Lakeside 3	32 m²	3 m	20 participants	10 participants	20 participants	10 participants	20 participants
Lakeside 1	36 m²	3 m	25 participants	15 participants	20 participants	10 participants	20 participants
Boardroom	41 m²	2 m	25 participants	12 participants	14 participants	10 participants	14 participants
Lakeside 2	60 m²	2 m	60 participants	30 participants	40 participants	25 participants	40 participants
The summit suite	63 m²	2 m	80 participants	30 participants	40 participants	40 participants	40 participants
The lakeside suite	129 m²	3 m	180 participants	50 participants	50 participants	80 participants	120 participants

Unsure of the capacity needed for your event?
Convert different units of measurement and make organising your events easier.
This hotel is not suitable for your event?
Look for another hotel

Screen
Flipchart
Audio and video equipment
Lectern
Podium
Day light
WIFI access
Syndicate rooms
Video equipment
Overhead projector
Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our guest reviews for
Mercure Swansea Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5 514 reviews

TripAdvisor Rating 4.0/5 337 reviews

Enjoyable stay

Terence T. Families - 5/11/2022 Confirmed reviews ALL

Enjoyable stay clean and staff very helpful

Dear Terry T., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Good loactaion

Lynda Couples - 5/9/2022 Confirmed reviews ALL

Arrived at 2:30pm and was able to check in a little earlier. Room was very clean, and had tea/coffee facilities. Ample space for the two of us. A fan was provided as no air conditioning but we cold also open the windows. Nice quiet hotel with helpful staff.

Great experience

Marie G. Couples - 5/7/2022 Confirmed reviews ALL

Courteous and knowledgeable staff, good food and comfy room. Nothing too much trouble and a very enjoyable stay.

Dear Marie G., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Lovely hotel

Mr Z. Business - 5/4/2022 Confirmed reviews ALL

Read some reviews and taught, this might not be that great, but it was fine. Nice staff, good location, like many hotels it could do with a refurb in places, but overall good, and the service was most friendly.

Dear Ian H., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian H. General Manager

Good location, friendly staff

Peter Couples - 5/3/2022 Confirmed reviews ALL

Originally had to cancel due to illness,hotel allowed me to switch the booking, location good, parking easy, check in good and food was super.

Dear Peter C., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Perfect

Claire Families - 5/2/2022 Confirmed reviews ALL

I don’t know how this hotel is 4, not five star? It’s done now to many not having facilities, as the staff are world class! They are a talented bunch who go out of their way to help you have a memorable stay

Dear Claire G., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Anonymous Solo - 5/2/2022 Confirmed reviews ALL

Location for work great, hotel room was had mouldy curtains. Floor out side the room was noisy could walk down the hall way with out making a noise

Excellent service

Gerald Couples - 4/30/2022 Confirmed reviews ALL

All staff are really friendly and helpful. Breakfast and evening meal really good

Bad start, but got better.

A. Friends - 4/29/2022 Confirmed reviews ALL

Initially disappointed as the accommodation agreeded wasn't available, and not being informed so we could make alternative arrangements. To be fair, as a gesture of good will, they offered us free breakfast, which was excellent and was appreciated.

Dear Audrey A., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

Mercure is near the motorway - it is also in a beautiful quiet location over looking the lakesg looks

Mrs T. Families - 4/28/2022 Confirmed reviews ALL

We usually stay at the Mercure - it is good value for money and if you get breakfast included it is really worth it and of a high standard.

Dear Suzanne T., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Well located to spend time with my family

Janet P. Couples - 4/28/2022 Confirmed reviews ALL

Staff very polite and helpful. Stay a few times and the standard has never changed.

Dear Janet P., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Poor cleanliness of rooms

Reviewer Friends - 4/27/2022 Confirmed reviews ALL

Had a two night stay with a bridal party and only half of us were provided refurbished rooms. Two parties had to be given new rooms due to the poor state the rooms were found in (unclean, damp smell, etc). The refurbished rooms were in better condition but there were still hairs under the blankets and stains in the bathroom. The hotel needs to improve their cleanliness standard and apply it consistently in all rooms. I unfortunately will not willingly be returning to this hotel.

Good location

Michelle M. Families - 4/26/2022 Confirmed reviews ALL

We had a 2 night stay at the hotel. We had a family and pet room which was clean and well located. Lovely grass area outside to walk our dog. Both my children enjoyed the swimming pool and breakfast. Staff were polite and friendly

Excellent service and genuine, friendly team

L. D. Families - 4/25/2022 Confirmed reviews ALL

Nothing was too much trouble - the front of house, housekeeping and restaurant staff were all incredibly friendly, respectful and helpful. Thoroughly enjoyed our stay. Thank you all, we have stayed a few times and will be back.

Dear de-Laune L., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Good stay

Anonymous Couples - 4/24/2022 Confirmed reviews ALL

Very enjoyable short break. All good with the hotel and Abi on reception was exceptional.

Good break

Ak Families - 4/22/2022 Confirmed reviews ALL

Amazing stay, very family friendly staff and environment, highly recommended.

Not value for money

Gaurav G 4/22/2022 TripAdvisor review

Whilst the breakfast and hospitality were fine ‘specifically shout out to Tom’s jolly nature and his assistance’, the rooms and amenities are very average and does not justify the price. I’d be spending a couple of hundreds extra for a Hilton or Marriot for the experience which we’re looking forward to at Mercure.

Dear Gaurav, Thank you for your review, the contents of which are noted. Value for money is somewhat subjective, we are priced in line with local completion, and are cheaper than the 2 other brands you mentioned. All hotel rates are higher now than pre pandemic, as we are paying more for staff, more for energy, more for food and drink, and trying to still make a profit to re invest in properties that had no revenue for months on end in the last 2 years. Thank you for your kind words in relation to our hospitality, and I shall pass on to Tom in particular your feedback. Best regards

Don’t waste your money

robynseymour2018 4/13/2022 TripAdvisor review

Absolutely awful. Dirty rooms, mould in room and smelt of damp. Paid for a privilege room and was given a standard. Hounded and intimated by other guests. Questions by French security for womens football team staying at the hotel. Felt uncomfortable for our entire stay. Will never return

Dear robynseymour2018, Thank you for your kind review. You complained on day 1 of a 6 night stay about the room you had been allocated. You were then moved to our best available room, and given a full refund for night 1. I then checked with you that you were happy with your new room on day 3 morning, to which you both replied that you were and thanked me for moving you. Little more than an hour after that you e mailed our head office saying you expected a full refund for the whole 6 nights due to the issue you had encountered on your fitrrst night.. I spoke to your husband the next day, who apologised for this e mail, and confirmed that you were happy with your room now. I suggested to him that if you were still not happy that you could check out, and find a more suitable hotel for you remaining 3 nights and I would refund you in full for the first 3 nights. this offer was declined, but further e mails were then sent suggesting again that your full six night stay should be free, and that if we did not honour this you would give us a poor review, and never stay again. We were not willing to do this, hence your review. Best regards

A good night

Siang17 2/25/2022 TripAdvisor review

We booked a last minute night away as we were disappointed that storm Eunice had stopped our trip to London. We’ve been to this hotel numerous times before and we will continue to go again. Always get a nice welcome, rooms are always clean, tidy and well presented. We usually have breakfast, the choices are great and the meals in the restaurant during the evening have always been lovely too.

Dear Siang17, Thank you for your kind review, posted further to your recent stay with us, it is always nice to receive such positive feedback after a busy weekend. \PS - I think it was storm Eustace, but all the same, very windy and batten down the hatches weather :-) Best regards Ian

Great stay ,helpful staff, clean and modern interior

LiahonaVita 1/26/2022 TripAdvisor review

Thank you for amazing stay.All staff was very helpful and attentive.Selection of food for breakfast very good.Different option fresh yummy food.Staff in the restaurant was very friendly and made us feel very welcome.Will definitely come back again.

Our most recent 20 reviews

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