Mercure Swansea Hotel 4 stars

Name: Mercure Swansea Hotel
Address: SWANSEA, SA7 9EG, UNITED KINGDOM
Telephone: (+44)1792626371
Rating: 4.2

Customer review rating 4.2/5 2,756 reviews

ALLSAFE approved hotel

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+ 19 Services

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Mercure Swansea Hotel

Hotel for travellers looking for local and authentic experiences

Welcome to Swansea! We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols and provides assurance that these standards are being met in this hotel.

Mr Ian HARDING JONES, Hotel Manager

Relax on the doorstep of stirring Welsh countryside at the Mercure Swansea hotel. Set among landscaped gardens and tranquil lake views, this 4-star hotel is perfect for exploring the nearby hills and coast. After a day of exploring, come back to the hotel and relax in one of the spacious 119 guestrooms or enjoy a drink by the roaring fire. After a busy day, guests can rejuvenate in the Feel Good Health Club, enjoying the fitness suite or impressive heated indoor pool.

The hotel boasts nine fully-equipped meeting rooms which can accommodate up to 120 guests. Weddings and other special events will be enhanced by beautiful lake views at this hotel. Guests can choose from classic, privilege and superior rooms. The Brasserie serves internationally inspired cuisine in a modern, comfortable setting; guests will enjoy their meal even more with the stunning views of the surrounding area that the restaurant offers. Drinks are served daily in The Bar.

Three miles from Swansea city centre, the Mercure Swansea hotel is set in landscaped grounds. The beaches of the Gower Peninsula are just nine miles away.

Hotel extras

An ALLSAFE Clifton Environmental certified hotel
Located just three miles from Swansea city centre
Feel Good Health Club with a fitness suite and pool with social distancing measures in place
The Brasserie restaurant serves international cuisine
9 meeting rooms which accommodate up to 120 guests

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas Yes
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private outdoor parking
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Pets allowedPaying
100% non-smoking hotel
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 10AM (Paying) Access your room from 10am on your day of arrival. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying) Keep your room until 6pm on the day of your departure. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
Dry cleaning / IroningPaying
Porter
Concierge

Swimming pool
- Pool
- Indoor heated pool
Fitness centre
Sauna

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 hours
- Opening hours : Week-end 24 hours

9 meeting room(s)
Copy/print service available

Hotel location

Mercure Swansea Hotel

Phoenix Way
Swansea
SA7 9EG
swansea
united kingdom

Tel: +441792626371

Fax: (+)01612342819

Contact email :

Check-in from 15h00

Check out up to 11h00

By plane
CARDIFF INTL At 72.41km / 45 miles
By train
SWANSEA At 6.44km / 4 miles

GPS :51.654547, -3.912013

DEPTO WORK PENSIONS 4.83 km / 3.0 mi
DVLA 3.06 km / 1.9 mi

Companies

Your meetings and events

Whether it's a 10-person meeting in the Boardroom or a conference for 180 delegates in the Lakeside Suite, we've got it covered. There's free on-site parking for 180 cars, endless complimentary tea and coffee and high-speed WIFI in all rooms. Yourdedicated conference advisor will help with all your technical requirements.

Room descriptions and layouts

meeting rooms

From 1 to 180

attendees

Configuration is not available for these requirements

- Height 2 m
- Theatre style 20 participants
- U-shaped Room 8 participants
- Board-room 10 participants
- Classroom style 6 participants
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 20 participants
- U-shaped Room 8 participants
- Board-room 10 participants
- Classroom style 6 participants
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 20 participants
- U-shaped Room 8 participants
- Board-room 10 participants
- Classroom style 6 participants
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 20 participants
- U-shaped Room 10 participants
- Board-room 20 participants
- Classroom style 10 participants
- Banquet 20 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 25 participants
- U-shaped Room 15 participants
- Board-room 20 participants
- Classroom style 10 participants
- Banquet 20 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 25 participants
- U-shaped Room 12 participants
- Board-room 14 participants
- Classroom style 10 participants
- Banquet 14 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 60 participants
- U-shaped Room 30 participants
- Board-room 40 participants
- Classroom style 25 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 80 participants
- U-shaped Room 30 participants
- Board-room 40 participants
- Classroom style 40 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 180 participants
- U-shaped Room 50 participants
- Board-room 50 participants
- Classroom style 80 participants
- Banquet 120 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Summit 1	21 m²	2 m	20 participants	8 participants	10 participants	6 participants	Configuration is not available for this hotel
Summit 2	21 m²	2 m	20 participants	8 participants	10 participants	6 participants	Configuration is not available for this hotel
Summit 3	21 m²	2 m	20 participants	8 participants	10 participants	6 participants	Configuration is not available for this hotel
Lakeside 3	32 m²	3 m	20 participants	10 participants	20 participants	10 participants	20 participants
Lakeside 1	36 m²	3 m	25 participants	15 participants	20 participants	10 participants	20 participants
Boardroom	41 m²	2 m	25 participants	12 participants	14 participants	10 participants	14 participants
Lakeside 2	60 m²	2 m	60 participants	30 participants	40 participants	25 participants	40 participants
The summit suite	63 m²	2 m	80 participants	30 participants	40 participants	40 participants	40 participants
The lakeside suite	129 m²	3 m	180 participants	50 participants	50 participants	80 participants	120 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Screen
Flipchart
Audio and video equipment
Lectern
Podium
Day light
WIFI access
Syndicate rooms
Video equipment
Overhead projector
Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities

Classic room with 2 single beds

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities

Classic family room for 2 adults and 2 children

Max. number of persons: 4

Wireless internet in your room
Coffee/tea making facilities

Privilege room with 1 double bed

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities

Classic accessible room with 1 double bed

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities

Classic family room for 2 adults and 1 child

Max. number of persons: 3

Wireless internet in your room
Coffee/tea making facilities

Classic accessible room with two single beds

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities

Rooms

Our restaurants and bars

THE BRASSERIE

Type of cuisine: International

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Dinner

19:00 - 21:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

THE BAR

After walking in the Welsh hills, tuck into scones and clotted cream for afternoon tea. Sip a Welsh whisky by the fire in the bar, or take to your rooms and order from our 24 hour menu.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Comfortable stay, amazing food well located.

Jayne Solo - 17/01/2021 Confirmed reviews ALL

Lovely hotel, nice and clean food was amazing.

Dear Jayne J., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-J. General Manager

Great stay

Ian H. Couples - 16/01/2021 Confirmed reviews ALL

Very friendly reception staff, very good Covid measures in place. Comfy bed and sofa (we had a family room for the 2 of us). Food and drink room service if needed.

Dear Ian h., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Good location

Paul T. Business - 08/01/2021 Confirmed reviews ALL

Due to the Covid virus rules in the UK the hotel and staff are doing there best under these circumstances.

Dear Paul T., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Accommodate me as nhs despite lockdown

Anonymous Business - 28/12/2020 Confirmed reviews ALL

Thank you for accommodating me

Dear Stephanie M., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Good stay

H.davies Business - 25/12/2020 Confirmed reviews ALL

Great stay

Dear Heledd G., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Good stay

Db Business - 23/12/2020 Confirmed reviews ALL

Convenient location, good service at reception, provision of hot meal in room.

Dear Darshana B., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

only for one night, but the service was second to none,

Mr &. M. R. C. Couples - 21/12/2020 Confirmed reviews ALL

we have stayed before, great hotel all round, we will always stay again when comeing to Wales,

Dear Ronald C., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

easy to find, easy parking for disabled,

Laurence R. Couples - 18/12/2020 Confirmed reviews ALL

good value for money , bed linen clean and fresh, bathroom basically ok {But Toilet seat was totally unattached from toilet and underside had yellow staining on it} carpets were covered in loose carpet fluff, Double bed was two singles pushed together,ordered two breakfast only one was left outside door which we found on leaving !! , Would stay again But it would be good to think that house keeping had sorted above observations out , the toilet seat being most important

Dear Laurence R., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

Good stay

Helen Business - 17/12/2020 Confirmed reviews ALL

Given the COVID situation, staff were beyond helpful, pleasant and willing to assist. Thank you

Dear Helen L., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Good location, hotel is a bit dated and old. Comfy bed

Callum Business - 15/12/2020 Confirmed reviews ALL

Hotel staff were all pleasant, friendly and helpful. Lots of signage, notices and hand cleanser for COVID restrictions which was good, although the floor signage does cause slight confusion. I think every floorboard in the hotel is creaky and the corridors and rooms need some modernising. That being said, the bed was very comfortable and a slept well throughout my stay.

Dear Callum S., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Great Stay

Kevin S. Business - 14/12/2020 Confirmed reviews ALL

Wonderful hotel, with adorable staff

Dear Ian H., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian H. General Manager

I have been to this hotel before and the service is always excellent and the staff have adjusted to the current situation and continued to provide the quality of service

Anonymous Business - 10/12/2020 Confirmed reviews ALL

Because of Covid the staff have adapted. They were welcoming and helpful in every way.

Dear Andrew G., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Relaxing

Gwyn R. Solo - 06/12/2020 Confirmed reviews ALL

Relaxing stay - room was clean, warm & quiet(ish). The birds were a bit noisy on the lake at dusk but relaxing

Dear Gwyn R., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Well placed venue

Gavin Couples - 03/12/2020 Confirmed reviews ALL

Enjoyed my stay definitely rebook venue again restaurant was brilliant

Dear Gavin F., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Ok stay

J. M. Families - 02/12/2020 Confirmed reviews ALL

Staff very helpful and pleasant

Dear M. J., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Well Located

Paul T. Business - 02/12/2020 Confirmed reviews ALL

Yet again excellent stay, staff excellent, service good under the circumstances, food good and the location just where we needed it to be.

Dear Paul t., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another excellent stay with us. Ian Harding-Jones General Manager

Very good experience and excellent staff

April Business - 29/11/2020 Confirmed reviews ALL

I’ve never stayed in the mecure hotel before, but my stay was outstanding. The rooms were cleaned to a high standard everyday, hotel as a whole was lovely, the food was much better than expected and the staff (two blonde ladies in particular) were amazing, always on hand always taking orders always running around making sure everyone was served and happy.

Dear April F., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Awful Stay

Jack H. Business - 29/11/2020 Confirmed reviews ALL

When we arrived to the Mercure, we had booked two classic rooms, only one of the rooms was a classic and the other had two single beds. The USB sockets in both rooms didnt work. The restaurant was closed, when i rang up the gentlemen on the phone told me it was open. The hotel had no beers on tap, or should i say they ran out of everything. Curry was awful, came out cold.

Dear Jack H., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In regards to the lack of beer on tap, unfortunately, we are running on a limited drinks and food menu currently due to supply and the possibility of another lockdown in Wales. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

Last min booking for work - great set up for COVID

Jason T. Business - 26/11/2020 Confirmed reviews ALL

Last minute stay required for work. great check in and out, easy and plenty of systems in place to make it a safe stay.

Dear Jason T., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Great location

Nigel C. Couples - 25/11/2020 Confirmed reviews ALL

Excellent for us as it is ideally situated on outskirts of Swansea, & therefore not too far from plenty of local attractions & we were here to meet up with my wifes son who is at Swansea Uni,staff very welcoming ,lovely room & really cosy bar. HOWEVER extremely disappointed to learn today that my wife's son who when visiting us for a beer got a £60.00 ticket for parking in the hotel car park !

Dear Christopher C., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your wife's son has received a parking ticket after parking in the hotel car park. The Car Park is managed by a parking company and as your son was not a guest of the hotel, he would have needed to pay for a parking ticket as the signs instructed. If he did purchase a ticket, please use this as evidence to appeal the parking fine using the procedure on the letter. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Our most recent 20 reviews

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Hotel extras