Mercure Swansea Hotel 4 stars

Customer review rating 4.2/5 2,616 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Swansea Hotel
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+ 18 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite and heated pool

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Swansea Hotel

Phoenix Way
Swansea
SA7 9EG
swansea
united kingdom

Tel: +441792626371

Check-in from 15h00

Check out up to 11h00

  • By plane

    CARDIFF INTL At 72.41km / 45 miles

  • By train

    SWANSEA At 6.44km / 4 miles

GPS :51.654547, -3.912013

Companies

  • DEPTO WORK PENSIONS 4.83 km / 3.0 mi
  • DVLA 3.06 km / 1.9 mi
Companies

Your meetings and events

Whether it's a 10-person meeting in the Boardroom or a conference for 180 delegates in the Lakeside Suite, we've got it covered. There's free on-site parking for 180 cars, endless complimentary tea and coffee and high-speed WIFI in all rooms. Yourdedicated conference advisor will help with all your technical requirements.

meeting rooms

From 1 to 180 

attendees

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic accessible room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic accessible room with two single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering
Rooms

Our restaurants and bars

THE BRASSERIE

Type of cuisine: International

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Menu (PDF)

Dinner

19:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Non contractual photo

After walking in the Welsh hills, tuck into scones and clotted cream for afternoon tea. Sip a Welsh whisky by the fire in the bar, or take to your rooms and order from our 24 hour menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Swansea Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,616 reviews

tripadvisor

TripAdvisor Rating 4.0/5

239 reviews

Poor Food Options

Customer review rating 4.2/5

John W. Business - 07/08/2020 Confirmed reviews ALL

I checked on Gluten Free options for breakfast and it was confirmed that the service/option was available. Upon check in, checked again and was told that it was a Vegan continental breakfast which would placed outside the room... VEGAN is not GLUTEN FREE! I expect a continental Gluten free option to include the basics of GF meet/Ham cheese bread etc. SO I declined and ended up having to source breakfast elsewhere en route. When I checked the evening meal option, again the Gluten Free Options was a VEGAN meal!!!! Please note that Vegan is a fad and 'lifestyle choice' not a medical condition!!!!! Otherwise the service was basic and the one staff member I saw was polite.

Very enjoyable stay

Customer review rating 4.2/5

Anonymous Business - 27/03/2020 Confirmed reviews ALL

Very difficult time with present situation - Staff very attentive - no problem to small enjoyed my stay despite the government control measures

Well Located

Customer review rating 4.2/5

Dave Business - 25/03/2020 Confirmed reviews ALL

Easy access to the offfice I was working in, the staff were very friendly, polite, courteous, food was great, nice breakfast, comfy rooms.

Great stay

Customer review rating 4.2/5

S G. Couples - 23/03/2020 Confirmed reviews ALL

Quick check in, comfy bed, good meals, nice wine - couldn’t ask for more

Dear Sian G., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Food was fantastic

Customer review rating 4.2/5

Alan D. Business - 23/03/2020 Confirmed reviews ALL

I stay in the area a lot with work, I accidently booked your hotel. What a fantastic mistake to make :) Staff were lovely and extremely helpful espcially as we were in the midst of the COVID-19 pandemic. The highlight was the food, absolutley beautiful and scrumptious. Another bonus was the huge Simply Gym just around the corner. I will definatley accidently book with you again. Thank you Al

Dear Alan D., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Good Stay

Customer review rating 4.2/5

Paul E. Business - 22/03/2020 Confirmed reviews ALL

Stayed a few times now and never had a problem. Rooms always clean and warm, Friendly staff always there to help. Could do with a menu change for the restaurant.

Dear Paul E., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Great stay

Customer review rating 4.2/5

Tina R. Business - 21/03/2020 Confirmed reviews ALL

Food amazing and staff professional and very helpful.

Dear Tina R., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Great location

Customer review rating 4.2/5

Paul T. Business - 20/03/2020 Confirmed reviews ALL

Always good been staying with you since October 2019

Dear Paul t., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Lovely hotel

Customer review rating 4.2/5

Mark W. Business - 19/03/2020 Confirmed reviews ALL

Really enjoyed my stay! The staff were friendly, the facilities were decent and the food was lovely.

Dear Mark W., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Ok

Customer review rating 4.2/5

Sdf Couples - 18/03/2020 Confirmed reviews ALL

Nice entrance nice bar nice restaurant. But then bedrooms could be updated bit bland hallways. Gym pool very dated. Staff really good food drink good but so expensive for certain things. Overall enjoyed but needs updating.

Dear Shaun F., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Good stay

Customer review rating 4.2/5

M. Couples - 17/03/2020 Confirmed reviews ALL

Great staff Comfortable Clean

Dear Donald M., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Most reasonably priced

Customer review rating 4.2/5

Anonymous Couples - 17/03/2020 Confirmed reviews ALL

Very brief stay. Reception were very accommodating with our bikes.

Dear Juliet H., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Nice hotel, nice people

Customer review rating 4.2/5

Kristie Families - 16/03/2020 Confirmed reviews ALL

Stayed for 4 nights dealing witch a family bereavement, the place was clean the staff were very good (happy and motivated) and it was a reasonable price

Dear Kristie, We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian H. General Manager

In need of improvements

Customer review rating 4.2/5

Brigitte B. Business - 16/03/2020 Confirmed reviews ALL

Pretty dirty particularly common areas, despite claim to increase cleaning due to Coronavirus threat. Also in need of refurbishment throughout. Staff fine but not particularly engaged, especially not room maintenance personnel. Location is good for the adjacent business parks but otherwise dreary.

Dear Brigitte B., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

Good Location, reasonable price

Customer review rating 4.2/5

Ah Business - 13/03/2020 Confirmed reviews ALL

Rooms are looking a little "tired" and would benefit from a refurb. One particular thing I look at when staying in hotels is the cleanliness of the TV remote control, and the one in my room was very dirty with accumulated gunk around the buttons. These devices harbour a whole range of unpleasant debris and would suggest they form part of your cleaning schedule. (I placed the remote control within the bin liner to operate).

Dear Allen H., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

good location

Customer review rating 4.2/5

Anonymous Business - 12/03/2020 Confirmed reviews ALL

business travel included breakfast as well, but vegan options very limited and no alternatives were mentioned by staff. quite disappointing

Dear Swati R S., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

Ideal stopover for visit to the Gower

Customer review rating 4.2/5

Dm Couples - 11/03/2020 Confirmed reviews ALL

Quiet, clean comfortable room, well furnished. Quiet location with easy access from M4 and city centre. Ample free parking. My wife was pleased to have use of the swimming pool, and we enjoyed the welcome drinks.

Dear David M., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager
Customer review rating 4.2/5

Teresa B. Couples - 11/03/2020 Confirmed reviews ALL

Overnight stay. Drinks and dinner in the evening and breakfast the following morning

Dear Teresa B., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Good stay

Customer review rating 4.2/5

Rajender K. Business - 11/03/2020 Confirmed reviews ALL

Staff is helpful.

Dear Rajender K., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

excellent service

Customer review rating 4.2/5

Jackie Business - 10/03/2020 Confirmed reviews ALL

the receptionist remembered me from a previous stay, the barman was friendly and personable and the breakfast staff on point. Nothing to improve really :)

Dear Jacqueline F., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

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