Mercure Leeds Parkway Hotel

3 days and 2 nights in a nice environment with a very nice and attentive staff.

We enjoyed our stay. Staff very friendly. Arrived too late to use the spa. Would like to return in better weather

I had a good stay. Staff were very nice and helpful. Breakfast was nice. A few items on the set evening menu had been substituted.

Overall a nice hotel, the room a little old and worn but nice and clean. Breakfast had a really good range of options to suit everyone. Staff very friendly, welcoming and helpful.

My granddaughter wedding weekend , wedding at Roundhay but he hotel was really good . Breakfast ok . Staff friendly and helpful

I had a nice stay at the Parkway. It is a good central location, on bus route. It is nice and quite and peaceful there. The bed was very comfortable and room nice and cosy and warm. It was very clean throughout the hotel. Rooms could do with a little updating, there was a leak/watermark on ceiling. Breakfast was nice, but no brown bread - only toast. No porridge either.

Excellent customer service, plenty of parking and a broad menu.

Staff go out of way to help and do a good job but location (rooms, leisure and grounds) need a refresh

Fantastic as usual, great to feel like we have friends on the staff at this hotel.

Our stay was generally okay, although we had a number of issues. Firstly, there was no cot in the room, which was rectified quickly but with a broken and dirty cot. I explained the issue and the receptionist said that another would be sent to us before the evening. A new cot, which worked perfectly and was clean, was sent to our room, but left outside as there was no answer (I heard a staff member tell the receptionist this as I was in a queue waiting to speak to reception). We went through a number of keycards during our two-night stay. We were told that if it is placed too close to a phone, this can happen. Too close apparently includes being within the same space of a large changing bag. A small annoyance but reception were always happy to help when this did occur, although I did wait over 15 minutes to be seen at reception one time to sort this out, and they were only dealing with one small group in front of me. I do think it was quite busy whilst we stayed, but perhaps an additional member of reception would be useful during busy times. Our room was incredibly hot, and stayed very warm despite turning the radiators right down - perhaps this was an issue with us not working out a good balance of radiators. We did keep the windows open but unfortunately could not keep the balcony door open as we had our 1 year old with us, and it was quite slippery due to the rain. Perhaps this would've helped significantly. Other people that we knew staying at the hotel said that their rooms were too hot, or "freezing". Our final issue came with the shower - its constant temperature was incredibly hot. This didn't change no matter where we put the temperature dial. By this point, we were busy getting ready for a wedding (the reason we stayed at the hotel), and I didn't want the hassle of pointing this out. This may have been easily rectified had we pointed it out to staff prior to check out. Breakfast was quite good - lots of cereals, hot drinks, juices etc. Somewhat lacking in vegetarian options for hot food though. There was a non-dairy option for milk, which I thought was good, as well as non-dairy spread. Overall, it was an okay stay, and did the job for us for the two nights that we were there. Staff were generally friendly and helpful. The room was quite a good size, and as a family of three we didn't feel crammed in at all. However, I would not stay at this hotel should we visit Leeds again, and I would not recommend it to people we know.

Nice big room - plenty of space to get ready! Shower was a bit lacking in power and the room was directly above the bar which meant it was quite noisy on the Friday night. It was also very warm so had to have the windows open during the night in November! Coffee machine in room was great and room service breakfast was good. Staff were friendly and there was plenty of parking available. Some of my guests did complain about the service from reception as they were quite slow to deal with issues and answer the phone at times, but it was quite busy on the Friday evening.

Having stayed at this hotel in the past satisfied with the room + service,there was no difference in the standards this time. My only bone was that we were not told when booking that the hotel had a large number of "asylum seekers" staying, we found that they seemed to be a lot of them always congregating around the reception area, a little uncomfortable and seeing them dawdling around the first floor corridors

Very warm welcoming when arriving rooms were clean and tidy and very spacious. The breakfast was lovely and hot and bar was reasonably. Would definitely stay again.

Room clean, warm and comfortable. Lovely meal in the restaurant. Receptionist extremely helpful booking an early morning taxi to the airport.

Having requested Gluten Free bread and cereals I was disappointed on the last morning of our stay to discover there was G F bread . The hotel was awaiting an order which would arrive the next day this was surprising as a supermarket was not too far away. I did get breakfast but still disappointed. Also reported to reception the bathroom radiator was very hot with no means of controlling the temperature in fact my wife had a slight burn Mark from accidentally touching it. Otherwise we enjoyed our stay and reception were very apologetic about both incidents. I have already reported to Accor Hotels so it may already be recorded somewhere