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Mercure Glasgow City Hotel 3 stars

Customer review rating 3.9/5 5,239 reviews

ALLSAFE approved hotel

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Mercure Glasgow City Hotel
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+ 9 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ glasgow
united kingdom

Tel: +441414411022

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • BUCHANAN :  BUCHANAN BUS STA

  • By plane

    GLASGOW At 16.25km / 10.1 miles

  • By train

    GLASGOW CENTRAL At 0.8km / 0.5 miles

GPS :55.860086, -4.249992

Your meetings and events

Our 6 flexible meeting rooms with complimentary high-speed WiFi access can cater for up to 80 delegates. Your dedicated conference host will arrange everything you need, from audio visual equipment to laptops. The Conference Team can serve breakfast,lunch or afternoon tea in the room or in the adjoining breakout area. Finish up a productive stay by falling into bed in one of the Mercure Glasgow City hotel's 91 guest rooms.

Room descriptions and layouts

6 

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Day light

  • WIFI access

  • Syndicate rooms

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrade to our superior room with views of Ingram Street and a four-poste r bed.

Our restaurants and bars

Ingram Street Café Brasserie

Ingram Street Café offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Non contractual photo

BAGIO CAFE BAR

Bagio café bar offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Non contractual photo

Our guest reviews for
Mercure Glasgow City Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

5,239 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,322 reviews

Lock down night

Customer review rating 4.5/5

Kevin Business - 31/03/2020 Confirmed reviews ALL

Stayed in hotel on lock down night so quiet but staff sagely looked after me . Left phone charger I room and kindly posted back

Dear Kevin P., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Verma General Manager

Fabulous stay

Customer review rating 5.0/5

Erin Couples - 29/03/2020 Confirmed reviews ALL

I would highly recommend stay at the Mercure City Glasgow Hotel ! The staff that worked there were great and tended to our every need, whether it be delivering room service or serving breakfast. It’s in a great location if you are looking to go out and enjoy the nightlife and the rooms were very clean. Would stay again !

Dear Erin A., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head receptionist

Well located

Customer review rating 2.5/5

Victoria H. Couples - 23/03/2020 Confirmed reviews ALL

Very run down hotel, workers all very nice. Room tiny and run down

Dear Victoria H., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sunny Verma General Manager

Good location

Customer review rating 4.0/5

George Couples - 23/03/2020 Confirmed reviews ALL

Staff were friendly and efficient throughout. Heating was a problem but quickly sorted. Room was small and a bit tired looking but clean and comfortable.

Dear George D., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Verma General Manager

Good location nice clean hotel

Customer review rating 4.0/5

Lynn D. Couples - 23/03/2020 Confirmed reviews ALL

Friendly staff and good breakfast

Dear Lynn d., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Verma General Manager

Well located

Customer review rating 3.5/5

David M. Couples - 23/03/2020 Confirmed reviews ALL

Stay was good but had a room next to elevator shaft which was very noisy.

Dear David M., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Verma General Manager

Great location

Customer review rating 4.0/5

Anne B. Couples - 21/03/2020 Confirmed reviews ALL

.Receptionist extremely pleasant and helpful on checking in.Fantastic location.Lovely breakfast.Bed clean and comfortable.Only complaint was room was small.My husband only just managed to squeeze past the bottom of the bed and the dressing table.

Dear Anne B., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Verma General Manager

Perfect for city break

Customer review rating 5.0/5

M M. Couples - 21/03/2020 Confirmed reviews ALL

Parking was explained before I arrived Your receptionist who checked us in and out was extremely helpful very informative and also very aware of the current precautions due to the covid29 virus the barman was very attentive too the room was made up perfectly on our return from dinner and I got the type of room requested too all in all a great stay -

Dear Margaret M., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Verma General Manager

Hovel

Customer review rating 0.5/5

Rob Couples - 18/03/2020 Confirmed reviews ALL

What a dump, have you even seen the bath sealant

Dear Robert F., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Armstrong Head receptionist

Looking tired

Customer review rating 2.5/5

George Business - 17/03/2020 Confirmed reviews ALL

Hotel is in a good location but the rooms are looking a bit tired. Bathroom in particular was shabby, the net curtains between the windows were dirty. Radiators were very noisy even when switched off.

Dear George L., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Armstrong Head receptionist

Room was shabby, needs updated.

Customer review rating 2.0/5

Vivienne Couples - 17/03/2020 Confirmed reviews ALL

Not good. Rooms are in terrible need of an update. The bathroom was very old- taps and shower curtain look like they're from the 80s, desk in rooms looked water damaged and chipped. Windows were very old and not safe looking. The first room we got smelt like cannibis. We were changed rooms but the standard didn't improve ( except it smelt cleaner). I would not stay here again.

Dear Vivienne S., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Armstrong Head Receptionist

VG service

Customer review rating 4.0/5

Mike L. Families - 17/03/2020 Confirmed reviews ALL

Great staff with great service friendly and helpful

Dear Mike L., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope that you and the grand daughters enjoyed the weekend away. Sincerely, Christopher Armstrong Head receptionist

Nice stay.

Customer review rating 4.0/5

Anonymous Couples - 16/03/2020 Confirmed reviews ALL

Enjoyed break, very good location, staff very helpful and friendly, nice breakfast

Dear Charles M., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head receptionist

Family favourite

Customer review rating 5.0/5

Janine M. Families - 16/03/2020 Confirmed reviews ALL

Second time staying with our two wee ones and staff as ever so helpful! Great location yummy breakfast we will be back in December

Dear Janine M., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head receptionist

Nice hotel , tired rooms

Customer review rating 3.0/5

Vivien S. Couples - 16/03/2020 Confirmed reviews ALL

Stayed here for one night and the foyer is lovely but our room on the 6th floor was tiny and not very clean , hadn’t been dusted for a while , which Is not great considering the COVID 19 is around just now . Breakfast was nice but would be reluctant to stay again

Dear Vivian s., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Armstrong Head receptionist

Enjoyable stay

Customer review rating 4.0/5

Mrs M. W. Couples - 16/03/2020 Confirmed reviews ALL

Enjoyed our over night . Lovely breakfast . Only down side was free bottle of wine - we chose the rose but was not pleasant

Dear Moira W., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head receptionist

Great location with friendly staff

Customer review rating 5.0/5

Samuel Couples - 16/03/2020 Confirmed reviews ALL

Comfy bed and a good choice for breakfast. Room was a bit tired looking but clean

Dear Samuel D., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head receptionist

Fantastic family wedding and stay

TripAdvisor rating 5.0/5

Scotfromengland Family - 03/01/2020 TripAdvisor review

Came up for my niece's wedding which was wonderful the staff were very friendly and helpful. Breakfast was lovely though would have preferred square sausage but apart from this I couldn't fault the hotel.

Hi Scotfromengland, Thanks for your review and great to hear we looked after you really well. Please come back and stay again soon. Kind Regards Dan

Great Location

TripAdvisor rating 4.0/5

Wilsons70 Friends getaway - 22/12/2019 TripAdvisor review

The hotel was very central, and the staff were all friendly and accommidating. The rooms were adequate for our stay. Very clean and bright. We used a Wowcher voucher therefore the offer was excellent.

Hi Wilsons70, Thanks very much for the review and great to hear you found our team accommodating. Please come back and stay again soon. Kind Regards Dan

Average hotel with excellent location

TripAdvisor rating 4.0/5

GI_Abz Couples - 31/10/2019 TripAdvisor review

Fairly decent hotel. Main selling point is its location 5-10 mins walk of main central Glasgow streets. Good for shopping and a bit of sight-seeing. Check-in was fine; breakfast good. Unfortunately didn''t know about the car parking deal and pre-booked car parking elsewhere. Room was a bit tired and over-hot hence the sleep and room rating. Would probably use again.

Hi GI_Abz, Thanks for the review and good to hear you enjoyed your stay with us. Please come back and stay again soon. Kind Regards Dan

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