Mercure Edinburgh City Princes Street Hotel 3 stars

Customer review rating 4.0/5 9,317 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Edinburgh City Princes Street Hotel
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+ 11 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200 meters from Edinburgh Waverley Station. Edinburgh Airport, just 6 miles away.

  • Nearby Edinburgh Castle and Scottish National Gallery

  • Scott's on Princes Street restaurant features local Scottish dishes with a modern twist.

  • Outstanding views of Princes street Gardens and the Old Town

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Copy/print service availablePaying
Information message

Hotel location

Mercure Edinburgh City Princes Street Hotel

Princes Street
EH2 2DG
edinburgh
united kingdom

Tel: +4401313421013

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • EDINBURGH :  EDINBURGH

  • By plane

    EDINBURGH At 12.87km / 8 miles

  • By train

    EDINBURGH WAVERLEY At 0.32km / 0.2 miles

GPS :55.952573, -3.194425

Companies

  • BOOTS CHEMIST 2.41 km / 1.5 mi
  • RBS/HBOS 0.8 km / 0.5 mi
  • SCOTTISH WINDOWS 2.41 km / 1.5 mi
  • SELEX GALILEO 4.83 km / 3.0 mi
Companies

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and many have views of Edinburgh Castle and Princes Street Gardens. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrad e to a spacious seventh-floor superior room with your own private balcony looking out towards Edinburgh's fortified hilltop castle.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Business Desk

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Business Desk

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Business Desk

Classic room with 3 single beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • Business Desk

Classic room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • Business Desk

Classic room with 1 double bed and castle view

  • Max. number of persons: 2
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • Business Desk

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Business Desk

Superior room with 1 double bed and castle view

  • Max. number of persons: 2
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
Rooms

Our restaurants and bars

SCOTT'S ON PRINCES STREET

Type of cuisine: Bistro

Scott's on Princes Street pairs excellent Scottish cuisine with a modern twist alongside warm and welcoming staff. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SCOTT'S ON PRINCES STREET BAR

Non contractual photo

Scott's on Princes Street bar offers a range of cocktails, wines, beers, spirits and soft drinks with helpful, experienced bar staff and mixologists, who will ensure that you have everything you need. Light meals are also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Edinburgh City Princes Street Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

9,317 reviews

tripadvisor

TripAdvisor Rating 3.5/5

3,144 reviews

Really enjoyed

Customer review rating 4.0/5

Alison K. Couples - 20/12/2020 Confirmed reviews ALL

It was lovely.had great room at front Staff were all nice and helpful..looking forward to another visit ..

Dear Alison K., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Perfect location

Customer review rating 4.0/5

Richard Couples - 15/12/2020 Confirmed reviews ALL

Amazing hotel with beautiful views of castle

Fantastic location

Customer review rating 4.0/5

Caitriona M. Families - 13/12/2020 Confirmed reviews ALL

The staff were very welcoming and social distancing was well practiced.

well located, well run

Customer review rating 4.0/5

Anonymous Families - 13/12/2020 Confirmed reviews ALL

Excellent visit for daughter's wedding. Staff very caring, friendly and professional

Perfect sty

Customer review rating 4.0/5

Mary T. Couples - 08/12/2020 Confirmed reviews ALL

From booking to check out, great experience, especially in these trying times. We’ve booked to go back in February

Dear John T., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Good..but with a little bit of effort..

Customer review rating 4.0/5

Arianna J. Business - 29/11/2020 Confirmed reviews ALL

Location is excellent with wonderful castle and city view. Reception staff extremely polite. Room was supposed to be an upgrade but we were allocated a tired and dated older room. Note: policy of no alcohol as part of room service after 7.30pm, very limited menu also. Last restaurant booking 7pm. Again, limited bar style menu only. We were refused coffee after our hurried meal, at 7.50, as coffee machine had been switched off! Breakfast was very good, presuming you want full Scottish, restaurant has a panoramic city view above Princes Street. Pity no Xmas market this year as it would have been stunning. With a little more effort, the small number of guests that are coming through their doors could have been leaving with a far better impression. Room rate was at reduced price through 3rd party vendor, so overall not too bad. Covid risk management good. I'd stay again particularly for location but not at premium rates. As no on site parking, hotel offers reduced rates £13 for 24 hours, at nearby Omni car park. 5 minutes or so walk. For travellers coming in to the city, car park charges are exorbitant all over. The train station and bus stations are 5 minutes away from this hotel.

Great city centre hotel for the station

Customer review rating 4.0/5

Jake Couples - 25/11/2020 Confirmed reviews ALL

Very good

Dear Jason C., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Well located

Customer review rating 4.0/5

Pauline Families - 24/11/2020 Confirmed reviews ALL

Nice quiet stay and lovely breakfast

Dear Pauline M., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Beautiful accommodation

Customer review rating 4.0/5

Anonymous Couples - 23/11/2020 Confirmed reviews ALL

Great stay felt completely safe with the COVID measures in place. Receptionist and restaurant staff exceptional. I have already rebooked

Dear Angela P., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Great location.

Customer review rating 4.0/5

Janet Couples - 23/11/2020 Confirmed reviews ALL

Reception check in was good .Nice friendly girl . Bar girl was the most surly girl I’ve ever experienced staying in a hotel .Asked for a wine glass and was asked “are you staying in hotel “ then when I said yes was asked “what room number”. Very strange . Did put a damper on my weekend stay .Stay in far superior hotels and never been asked those questions

Well located

Customer review rating 4.0/5

Anonymous Families - 18/11/2020 Confirmed reviews ALL

Had a lovely stay at the hotel

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager

Room with a view

Customer review rating 4.0/5

Happy G. Couples - 17/11/2020 Confirmed reviews ALL

Welcoming and relaxing

Dear Kathleen C., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Good location

Customer review rating 4.0/5

C K. Couples - 17/11/2020 Confirmed reviews ALL

Room was ok, restaurant was awful as the staff could not speak English the young girl would not listen.

Dear Chriss k., Thank you for taking the time to tell us about your experience at the Mercure Edinburgh City Princes Street Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am a little taken aback by the feedback as both girls working in our restaurant during your visit both speak fluent English and understand English perfectly. Both have worked here for many years and one is in a supervisory role and we have never had any issues with them not being able to understand or speak the English language. Kind regards, Myra McKillop Operations Manager

Great stay during covid

Customer review rating 4.0/5

Clairemaree Couples - 16/11/2020 Confirmed reviews ALL

Birthday stay/xmas shopping Excellent room great views Edinburgh castle and gardens. Used bar service for room drinks. Didn’t use the restaurant. Staff friendly early check in. Great stay for overnite in Edinburgh

Dear claire s., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Great location, and a room with a view

Customer review rating 4.0/5

Brian D. Couples - 10/11/2020 Confirmed reviews ALL

Only disapointment, they deep fry the breakfast

Ideal Location & Very Comfortable.

Customer review rating 4.0/5

Davie M. Solo - 09/11/2020 Confirmed reviews ALL

Great price considering Hotel Location. I only stayed one night & had to leave early for work purposes, so, didn't get the opportunity to sample breakfast. Enjoyable & comfortable stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Myra McKillop Operations Manager

Excellent location, very helpful staff

Customer review rating 4.0/5

Anonymous Couples - 08/11/2020 Confirmed reviews ALL

We came for our wedding anniversary and the hotel kindly upgraded us to a beautiful room with a double balcony overlooking the castle. They also gifted us a bottle of prosecco which was very kind. Throughout the stay the staff were very helpful and nothing was too much trouble for them. Yes the decor is a little tired but to us that didn’t matter. Would definitely return

Dear Lois R., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Excellent location

Customer review rating 4.0/5

Jojo Couples - 08/11/2020 Confirmed reviews ALL

Great service and lovely rooms with views of the castle.

Dear Joanne S., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Good Location

Customer review rating 4.0/5

Mrs A. M. Y. Families - 05/11/2020 Confirmed reviews ALL

Given the current Covid situation, the breakfast and dining experience could be improved. A tea pot for example rather than a mug with a tea bag in it. Basics on the table to avoid having to ask or wait for items. For example milk, butter, spreads and other condiments. (Marmalade please) Other areas that aren’t being used could be dusted at least, also for all of our stay a piece of sausage from the floor remained on a partition for the duration of our stay. (might still be there)! A notice at the entrance stating that non residents are not allowed into the building may have prevented people looking for a table in the restaurant and avoided my 80yr old parents being asked to leave the hotel and go out into the heavy rain. They went home, and the family that came to social distance visit them (some who have not seen them this year) did not see them for the rest of that day. An email stating restrictions before arrival could be very helpful.

Well located. The best staff but

Customer review rating 4.0/5

Suzanne Families - 02/11/2020 Confirmed reviews ALL

Firstly the positives: staff are amazing, the restaurant is beautiful and so modern. The food amazing and value for money even if we didn’t get half off the price. But the room is lacking a bit of that modern look. Chipped old furniture and a carpet that’s seen better days. But the room was clean and that’s the main thing. Squeaky bathtub and a constant flushing for 5 mins toilet - all things a plumber could fix in no time. But it wouldn’t stop me staying here again. The view was breathtaking.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manger

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