Mercure Edinburgh City Princes Street Hotel 3 stars

In difficult circumstances staff were very good and always cheerful

Experience was fine however we were to receive a bottle of wine with both bookings and did not receive this.

We had a great stay but unfortunately at a time when no-one should really have been travelling, due to the Coronavirus. Would definitely recommend this hotel to others.

Brilliant

This is the 3rd time we has stayed at this fantastic hotel within the last year. It great location, and great castle views. The staff are extremely friendly and helpful. I have even gifted my so. & daughter-in-law a stay, they too have loved it. I am looking forward to my next stay.

Very quiet because of the coronavirus. Staff were very friendly and helpful. Lovely view from our room.

We had a very good stay, the room was very good great view from the window, the food is very good the staff are very good and friendly.

Great location for sightseeing in Edinburgh. Check in staff friendly and efficient, as were staff at breakfast. Room was good size and comfortable bed but could do with some updating/refurbishment. Breakfast was not great - hot food looked and tasted like it had been sat under heat lamps for a long while. Continental breakfast was ok. Good coffee though! Would stay again when in Edinburgh but just room only

Good base to work from, stayed in room455 we did ask for a room facing princess street but the noise was worse than we thought it would be

Had a great visit, staff were really friendly

Well located 3 star hotel within walking distance of local sights, shopping, bars & restaurants. Room was spacious and whilst bathroom could do with updating the room was clean . staff were very welcomng and friendly. The breakfast was varied and goid quality. There was some noise from Princes Street in the early hours and we were a little disappointed as had asked for a quiet room. We booked using a Virgin Money Experiences voucher and the weekend availibilty to use this was very limited to out of season dates i.e no availibility from May to Sept. Overall an enjoyable stay and would return booking directly nextvtime.

My stay at the hotel was brief, satisfactory and good value for money. Was in a good bustling location, though not noticeable from my room. It is an ideal location for the centre of Edinburgh. Clean and tidy room, but reaching the point of needing to be modernised. Would I stay here again? Yes. Would I recommend to a friend? Yes.

When booking the hotel via phone, I was booked into the wrong location; I noticed once I received the booking confirmation that not only was I booked into a location nearly 20 miles away from the one I had requested, my details were wrong as well. When I called to rectify this I was advised it would not be possible to change the location and I’d have to pay regardless of whether I stayed or not. On arriving to the “hotel” (at midnight), I discovered there was no parking facilities. I was advised by the employee of the hotel that there was Parker a quarter of a mile away, although I’d have to move the car before 7am otherwise it’d be towed as this was a permitted zone. I was also told that just over a mile away was a multi-storey carpark that had a contract that allowed hotel guest to use. This was a major inconvenience due to me having a disabled 10yo, who has difficulty walking and autism - so to be told to walk a mile at midnight was ludicrous, although not much the employee could do. We checked in fine, the staff were great and the beds were unreal! The only downside was the rooms were extremely basic and there was so much dust in the room and on the radiator next to the bed, the child required to use his inhaler throughout the night. On checkout at 09:30 staff were great again, and the breakfast spread was impressive also. Once we had our parking ticket validated by the hotel we were then made to pay a fee of £22 to get the car out of the carpark - was there much point in validating the ticket if I still had to pay to use the car park due to the hotel having no parking facilities.

The service was in top, very kind personal

Really first-class Hotel, room's very nice with all requirements needed. Meals excellent, nice to relax with great views of Princess Street and Edinburgh Castle. Very relaxing..Staff could not be more helpful, and would take time to speak to the guests.