Mercure Ayr Hotel

Mercure Ayr Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 1,319 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Feel Good Health Club with pool, spa and sauna

Hotel location

Mercure Ayr Hotel

Dalblair Road, Ayr
KA7 1UG AYR
United Kingdom

Telephone +44 1292 844299

Fax +44 161 388 0915

Contact email

  • AYR:  Ayr

  • AYR:  Ayr

  • By plane

    GLASGOW INTERNATIONAL AIRPORT At 57.94km / 36 miles

  • By plane

    PRESTWICK At 7.24km / 4.5 miles

  • By train

    AYR At 0.48km / 0.3 miles

GPS:55.460657, -4.63166

Companies

  • BOOTS 0.32 km / 0.2 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE BRASSERIE

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

Your meetings and events

Make business a pleasure and host your conference at the Mercure Ayr Hotel with onsite Feel Good Health Club. Conduct your meetings in one of our 7 meeting rooms and afterwards treat your delegates to a round of golf - we offer packages at top loc al courses. Located five miles from Glasgow Prestwick Airport, Mercure Ayr Hotel is convenient for all your corporate events. Our air-conditioned conference rooms cater for between 20 and 200 delegates and all have complimentary high-speed WIFI.

Room descriptions and layouts

8 

meeting rooms

From 1 to 250 

attendees

  • m / m²
  • ft / sq ft
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Our accommodation(s)

All bedrooms feature a flat-screen TV, safety box and complimentary high speed WiFi. Guest rooms at the front of the hotel offer views of the Isle of Arran. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, robe, slippers and sofa. Ironing facilities are available on request from the front desk.

Our guest reviews

Our guest reviews for
Mercure Ayr Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,319 reviews

TripAdvisor Rating  3.5/5  975 reviews

Lovely hotel pleasant staff

Customer review rating 4.0/5

Jeana W. Couples - Confirmed reviews ALL

We stayed two nights cant complain about anything. Room lovely,staff helpful bar area inviting. Been here before and will be back.

Dear jeana w., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie

Well located and easy ACCESS TO ALL AMENITIES

Customer review rating 5.0/5

Alexander T. Couples - Confirmed reviews ALL

Excellent staff and very helpful

Dear Alexander T., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie

Reasonable budget hotel good bar

Customer review rating 3.5/5

Fiona Couples - Confirmed reviews ALL

Only time for 1 night stay. Good relaxing hotel bar with pleasant staff before going out for a meal nearby good restaurants. Family room large and clean good shower over bath. Felt a bit let down by breakfast which was not hot and disorganised (maybe under staffed) so it took a while to queue. Didn’t have time to try the leisure facilities but we will next time.

Dear Fiona M., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie

Good holiday great location

Customer review rating 4.5/5

J M. Couples - Confirmed reviews ALL

We had a very enjoyable stay at the Mercure staff very good

Dear joe M., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie Guest Services Manager

Lovely family getaway

Customer review rating 3.5/5

Sarah Families - Confirmed reviews ALL

Me and my family came here for the night. We found the hotel very nice and we’re pleasantly surprised with how comfortable and spacious the room was for the four of us. The lovely sea view topped the room off. We attended the spa where we had fun in the pool though I have took away a mark because the girl on reception seemed to think she was the one watching our kids asking at one point if my little girl was ok in the water. She was assured my daughter was fine and both sets of eyes were on her at all times. I appreciate she was just looking out for my daughter however it seemed slight intruding and made me feel like me and her dad were been careless which we were not. Nevertheless we still had a fun time in he pool which was the best part about the stay. The other thing that took away a mark was the breakfast I ordered a veggie breakfast for it to come absolutely roasting where I burnt my finger on the plate leaving a red mark. Also it looked as tho one tottie scone had been quartered up between the four of our breakfasts as I enjoy the tottie scone the most I would have preferred one hole. I would say we had a really nice time and staff a t the reception were very friendly and helpful. Me and my family would definitely come back in the future.

Dear Sarah M., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie Guest Services Manager

Lousy

Customer review rating 0.5/5

Hank H. Business - Confirmed reviews ALL

The room was hot. So I had to leave the window open, which only opened 2 inches. This helped with the temperature but also allowed all the noise of the city to flow into the room, such as the pub next door with loud music and louder people. Also around 1am the fire alarm went off for no apparent reason. We had to evacuate the building and stand outside for an hour.

Dear Jon B., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gordon Baillie Guest Services Manager

location great, staff very helpful

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Good room,great view, pleasant and helpful staff

Dear Oliver A., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie Guest Services Manager

Overpriced and not of a standard expected of a Mercure branded hotel

Customer review rating 0.5/5

Iany Couples - Confirmed reviews ALL

Overpriced and not of a standard expected of a Mercure branded hotel. Hopefully you won’t stay in room 369. Drafts from the DIY repaired windows. Rusty bath where enamel has cracked off. Mould on the windows. Cracked bathroom floor tiles to catch your toes on. Grubby dirty walls. Shabby lifts. Grotty and dated all round. Not worth the money. Not worth half the cost! Management, Don’t say staff are ‘working on improvements’ like you have with other poor reviews. Take it on the chin. Fix the issues. Lower your prices so that Mercure repeat customers don’t despair with the rest of the group of hotels.

Dear Ian Y., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gordon Baillie Guest Services Manager

Good location but dated

Customer review rating 3.0/5

Duncan M. Couples - Confirmed reviews ALL

Average city hotel needs updating especially bathrooms overall tired appearance as has been constantly highlighted, pool also requires attention, seats are also past their best in the dining area, even basics like the front door requiring painting were obvious defects

Dear Duncan M., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gordon Baillie Guest Services Manager

Good location

Customer review rating 4.0/5

Mary B. Families - Confirmed reviews ALL

Staff were helpful and enjoyed relaxation in the bar area, the room was spacious and had great views, reasonable prices.

Dear mary B., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie Guest Services Manager

Satisfied Expierence

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Beds are extremely comfortable. Not enough plug ins close to the bed for phone charging, CPAP or other medical devices required for sleeping. Not sure if Ayr is very touristy but I would have liked a Scottish beer on tap, and when I stayed with you there was nothing worth my time on tap. All in all, not a horrible experience.

Dear Matthew B., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie Guest Services Manager

Great location, friendly staff but run down room

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The staff were wonderful fully helpful and welcoming, breakfast was nice and location was great - super close to everything and stunning beach views. The room (668 was a superior upgrade) was very run down looking with the cushions and bed throw looking pretty scruffy, cigarette smell in room as well as burns and stains on carpet, shabby slap dash paint job, a big cigarette burn in the bathtub and damaged/hanging curtain rail, Most of this damage is obviously from inconsiderate guests but it’s a shame that the hotel hasn’t put in the necessary TLC to help repair the damages. I know we’re just coming out of a pretty trying time - especially for businesses that rely on tourism to survive, so would hope that in the coming months as the hotels start becoming more profitable again they will do the necessary work to get the room(s?) back up to standard Will definitely look to stay again in the future but would be fairly sad to see it in equal or worse disrepair

Dear Rachel P., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie Guest Services Manager

Amazing hotel

Customer review rating 4.5/5

Kelechi Couples - Confirmed reviews ALL

Staff were professional and the hotel is beautiful with nice food

Dear Kelechi U., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie Guest Services Manager

Lovely centrally located hotel

TripAdvisor rating 4.0/5

662douglasa TripAdvisor review

My wife and I enjoyed our stay. The lounges and dining room are very nice and the hotel has good facilities such as swimming pool. The location and the fact there is a free car park mean you can walk to just about anywhere in Ayr. Only criticism would be some decor needs attending to and we only had one chair in the room

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Ayr Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards.

Well located

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Easy access to beach, bus station, shops, pubs and restaurants.

Dear Thomas T., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie Guest Services Manager

Not clean

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

In a time of covid where you hope everything is thoroughly cleaned I pull out the chair to find a chip on the floor. When I told reception no apology nothing just oh.

Dear Lauren Ms C., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gordon Baillie Guest Services Manager

Dated and in poor state of repair

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The 6th floor Privilege room decor was very worn and dated and poorly maintained. The bathroom was quite filthy with encrusted urine stains splattered on the built in sanitary unit and hair in the bath. A wood louse was found walking across on the carpet which i had to remove. One if the lifts was unable to access the 1st floor (button simply covered over due to damage) and the voice was garbled. The hotel needs a complete refurbishment. The staff however were pleasant and helpful, but I wasn't asked how I found my stay as I suspect they have simply given up asking forgiven the the state of the place.

Dear Dayne C., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gordon Baillie Guest Services Manager

Good stay

Customer review rating 4.0/5

Arthur Business - Confirmed reviews ALL

Bedroom was a bit tired and could do with a makeover. Comfy bed and warm shower though.

Dear Arthur S., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie Guest Services Manager

Good location

Customer review rating 4.0/5

Sergio Friends - Confirmed reviews ALL

Rooms more than adequate for our needs ( golfing trip) as we were out most of the day. Bathroom in need of a makeover as it looked a bit tired as the shower control face plate was hanging off and looked as if it had been siliconed in place more than once. Key cards for the room are a bit of a pain as the cards deactivate themselves if they've been close to a mobile phone meaning a queue at reception to get them sorted again. Bar prices are too high and we actually bought the equivalent drinks cheaper in Royal Troon clubhouse. I don't normally leave satisfaction surveys as it may seem I'm coming across as I'm moaning, I'm not ,just got asked to fill it in honestly so I have.

Dear Nik P., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie Guest Services Manager

Good location , helpful staff

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Room was fine apart from loose and broken tiles on bathroom floor. Told room would be available at 1 o’clock but wasn’t ready till 3. No real problem as we watched football in pub next door.

Dear Hamish G., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gordon Baillie Guest Services Manager

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