Mercure Bewdley The Heath Hotel

We came for a wedding, not at the hotel but down the road. The room was clean and tidy. Breakfast was good. We had the pizza deal, delivered to your room. The pizza were very good.

Rooms were comfortable, however guest noise from room(s) above room 14 wasn't appreciated after midnight.

Welcoming & efficient reception room clean 7 comfortable

I think the breakfast is in need of improvement having to wait for the food to be cooked and arriving to the heat trays at different times, not say any more as my wife and i there only one night. other wise ok.

Overall stay was good. Bedroom needs wallpaper pasting back on!

Excellent customer service. Staff were attentive and helpful. Ate in the restaurant which was excellent and a good menu. Bar staff just need to be more knowledgeable about the spirits they have available to offer guest particularly applies to Gins.

Great staff Descent room Needs a good coat of paint and bringing up to date

To be honest very average at best, no staff for the restaurant, fire alarm going off twice in the morning with no clear direction as to what was going on, Hotel is very tired looking inside.

All staff very helpful an d friendly. Loved the use of the fitness centre. Breakfast was good. The only thin gthst let's the hotel down is thst the decor and exterior needs a little tlc in terms of decor. Stunning locatiin

The room we had paid extra for an early check in was not ready for us although another room was found for us. I could not get a drink at the bar when we arrived. It seemed that the number of staff on duty when we arrived was grossly inadequate. The room (35) was very poor the entrance door was sticking, the toilet was hard to flush, the room was very poor wall paper was peeling giving a very dour impression.

Easy check in, a budget price. The food was good but, the room is in need of a bit of TLC but, saying that, the bed and amenities were excellent.

Hotel in need of refurbishment, drinks in bar on the very high side.

Ok

I was staying as part of my best friends wedding where I was a bridesmaid. The hotel/ room and breakfast was fine Although I had to ask for a travel cot to be put in my room 3 times before it was done but service was good & staff polite. However, the service received during the wedding was disgraceful, I spent most of the wedding comforting my friend (the bride) the first issue was no microphone to hear speeches, secondly when it was announced the food was ready nobody communicated to the room that it was to be table by table, then the food for what the couple paid was awful & was the thing that upset the bride the most, it was cold, bland & tasteless not what you’d expect from an a establishment such as yourselves and for what the couple paid, if anything it could of at least been warm. There were other issues that upset my friend on her special day but the food was really the big one. I’m sure she has already spoken with the Wedding planner, who we both believe is not at fault as it’s the kitchen & your chefs dept to get the food right. For a bride to be in tears on her special day is unforgivable and something she’ll always remember when she thinks about it. I believe a phone call needs to be made to the couple to resolve this situation, they may have already contacted you but they are currently away on their honeymoon for 2 weeks so if they haven’t yet contacted you I’m sure they will when they get back. Many Thanks Miss F. A.