Mercure Bewdley The Heath Hotel 4 stars

Although the bed was comfy the shower was terrible. I would prefer a shower that isn’t fixed but more importantly the mixer/adjuster was not working so the temperature was impossible to correct, it was either cold or scolding hot!! On check out there was nobody at reception so I couldn’t express my views at that time.

Since lockdown, we have had 2 weekend breaks, the one to the Midland Hotel in Morecombe, which was before the more recent restrictions, was excellent, and one to a guest house on the East coast, which was also excellent, but a little disappointing that they did not provide the afternoon tea, which was advertised as included in the cost of the stay, due to Covid. The bedroom at the Heath hotel, Bewdley was excellent, on the ground floor, with parkland views. The bed was really comfortable and the shower terrific. We were disappointed that the hotel did not provide a cooked breakfast, which meant we went to the Riverside cafe in Bewdley, sat by the river in the sunshine, and enjoyed a full English at half the price it would have cost us at the hotel. Main meals at the hotel were offered only in our room, so we ate out at the restaurants in Bewdley. Highly recommend the Little Pack Horse for Desperate Dan pie, the Pomodoro for Italian cuisine, and The Rajah for Indian food. We were looking forward to using the spa facilities at the hotel, but opted out because it just seemed too complicated with all the stringent safety measures in place. We got a very good room rate, and really enjoyed our 4 days holiday, going on the Severn Valley Steam train, and visiting Bridgnorth and Ironbridge, and walks along the river Severn. Visiting Bewdley is like stepping back in time, only the modern plague of car parking charges, blighting an otherwise idyllic visit.

Receptionist was lovely and checked us in quickly. The room was clean and very well maintained with a very large comfortable king size bed. Felt very safe at the hotel in these times of social distancing

Very poor offer for a 4 star hotel. Ibis does better in terms of breakfast for less money. The rooms are too dated. The bathroom has mould and the wallpaper in the bedroom is peeling off. Nothing of a 4 star I am afraid.

Stay was initially good, was just staying overnight. Booked a late checkout for up to 6pm as we planned to go to the safari during the day. Got back to the hotel around 3pm to find our stuff dumped in the reception area in clear bags with all our things on show to be told a late checkout only extends it by an hour meaning we would've had to be out the room at 12pm. I showed my email which states checkout is up to 6pm and the story changed to them overbooking the room and needing it for the next customers. Was told i could have a refund for the checkout fee but that has to go through customer services as i booked online, thats fair enough but I've emailed them a few times now and had no response. No one answering my calls either, probably won't get that refund. Won't be staying here again.

Front desk very welcoming. Room lovley for Price we paid. Does need a little tlc but for the price You can’t grumble. Would Of been 10/10 if breakfast was up and running. Pool lovley overall we had a wonderful stay and would return.

Difficultly booking rang four times to be told no availability, couldn’t book groupon deal, then available with breakfast, then breakfast not included. Checked in only to be told bar and restaurant closed, should’ve been told on booking and I would have booked somewhere else.

Nice hotel not too far from town centre. Followed guidelines related to social distancing and cleanliness. Staff were helpful and accomodating

Very impressed with the size of the family room, hotel staff were friendly and helpful. Loved the old decor still in the rooms and lovely surroundings.

We were extremely disappointed with the poor standard of room. The entire hotel felt unkempt. The room had an unpleasant odour, some light bulbs weren't working, the bath tap ran hot but it was cold through the shower, the bed was uncomfortable and it didn't feel terribly clean. It was of a much lower standard than the Mercure hotel (Warwickshire Walton Hall) where we stayed the previous night and paid the same room rate.

The Hotel is in a great place for sightseeing and exploring but would not stay again due to the tired and rundown state of the building and grounds. Even with an upgrade the furniture in the room was old and tatty and curtains hanging off the rails. The room was clean and the staff were pleasant and polite but you really need to spend some money both inside and outside the hotel.

Booked last minute staff were helpful and we had a pleasant stay Leisure facilities were a bit disappointing as only the pool was open but understand as just trying to keep everyone safe

Lovely stay. Beds were extremely comfortable and shower pressure was to die for. Love a powerful shower. The only little criticism the wall by the bed and coffee machine needed a little attention but other than that I would be happy to recommend and stay in the future.

Hotel building looked tired & is clearly badly maintained - tiles off roof, leaking gutters etc. Can't imagine what an international group like Accor is thinking. Staff clearly struggling to maintain standards with leaks in rooms etc. Pools of water on window sill, curtain hanging off its hook & drainpipe noise running down bathroom wall all night. This is not a 4 star standard Accor!

As I booked in I was told that there was no bar or restaurant because of covid. If I had known that in advance I would have booked somewhere closer to amenities