Mercure Perth Hotel

Mercure Perth Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 990 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • The Brasserie Restaurant serves international cuisine

  • The Kinnoull suite accommodates up to 120 guests

  • Converted 15th century watermill with unique features

  • Free on-site car park for guests

Hotel location

Mercure Perth Hotel

West Mill Street
PH1 5QP PERTH
United Kingdom

Telephone +44 1738 481607

Fax +44 161 388 0915

Contact email

  • By plane

    EDINBURGH At 74.02km / 46 miles

  • By train

    PERTH At 0.8km / 0.5 miles

GPS:56.397455, -3.436108

Companies

  • SCOTTISH & S ENERGY 4.83 km / 3 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from The Grill menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Your meetings and events

Our three meeting rooms can hold 12-120 delegates, 40-120 guests and all include complimentary high-speed WiFi. Audio-visual equipment is available to hire and staff can arrange tailored refreshment and meal packages. At the end of the business day, wind down at the Lounge Bar and Grill and stay in one of the Mercure Perth Hotel's 76 guest rooms.

Room descriptions and layouts

4 

meeting rooms

From 1 to 120 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our accommodation(s)

Rooms at Mercure Perth Hotel look out over the 15th century hotel exterior and peaceful landscaped gardens. All bedrooms feature a flat-screen TV and complimentary WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspap er, robe and slippers.

Our guest reviews

Our guest reviews for
Mercure Perth Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  990 reviews

TripAdvisor Rating  3.5/5  1,355 reviews

Hotel Flawed but Perth Superb

TripAdvisor rating 3.0/5

aegnos41 TripAdvisor review

As always the location is brilliant , the staff are wonderful, friendly and cant be faulted The only thing that lets this hotel down is the Hotel itself. In badly need of TLC this is not a 3 start hotel but barely a 2 star I always enjoy coming here but the rooms really need a lot of money spent on them That said , donht let this put you off staying here . It is a very good hub for travelling and enjoying the area As someone said to me it is a bed for the night and nothing much more For anybody who has never been here it is 4 mins walk from the cinema , 5 mins from several restaurants and 3 mins from several bars and 6 mins from a morrisons !!! like I say the location is superb

Good Evening Aegnos41 - Thank you for your review we greatly appreciate the feedback , I will ensure this is passed on to the appropriate and relevant parties for us to use productively. Have a lovely evening Many thanks Mercure Perth Team

Enjoyed our stay

Customer review rating 4.0/5

Elli Friends - Confirmed reviews ALL

We enjoyed our stay but there were a few issues. Although we had booked for 2 nights reception issued us with keys for one night only. Fortunately this was sorted out but caused unnecessary anxiety. Our room was very comfortable. There was an excellent selection at breakfast but the hot buffet ran out both mornings and we had wait some time until it was restocked. Plates were also cold. The fabric on chairs very stained which is not pleasant. The staff on the whole were lovely and very helpful

Dear Eleanor W., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was myself who solved the issue with the two night booking and once again can only apologies it was a central issue however i can only apologies that it affected your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthew Operations Manager

A satisfactory experience.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The room was very satisfactory. I was attending a society dinner and the food and wine were perfectly acceptable. Car parking was a bit tight!!

Dear Colin B., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely overnight stay.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Excellent service from helpful staff, a nice bar area, and a good breakfast, made this one night trip a very pleasant experience - would recommend and would stay again.

Dear Fiona M., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will ensure you kind comments around how helpful Mollie is are passed onto her line manager I greatly appreciate these kind words and i'm sure Mollie will as well Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthew Operations Manager

Good location and friendly staff

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

I had a good stay. I attended an event held there that weekend. Nice breakfast, good location, friendly staff.

Dear Alex G., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice historical hotel, but needs refurbishment

Customer review rating 3.5/5

Jon Families - Confirmed reviews ALL

Very nice hotel in historical buildings. Great breakfast, clean rooms and comfortable beds. Could however do with an upgrade of the rooms and better sound insulation. The floor above makes a loud noise when people in the upper floors walks around.

Dear Jon K., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have taken on board your comments as well and appreciate your honest feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice Location, Helpful Staff

Customer review rating 3.5/5

Joanne H. Business - Confirmed reviews ALL

The hotel which is in an old water mill is in a nice location in the historic mills quarter near to the town centre of Perth and within walking distance of the railway station. The hotel staff were all lovely and helpful. The hotel was lovely and clean. However, the hairdryer advertised as being in the room on the hotel website was not present and the beds and pillows were far to hard.

Dear Joanne H., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also taken note of your comments around the bed and pillows and will look into this further Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Loveley Building

Customer review rating 5.0/5

Karen Business - Confirmed reviews ALL

I stayed for two nights in a beautiful building with great breakfasts and friendly helpful staff.

Dear Karen M., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Intersting Mill conversion stay

Customer review rating 3.5/5

Roger I. W. Business - Confirmed reviews ALL

My Wife and I stayed in the Perth hotel to attend a mills conference based there. The staff were friendly and helpful. The hotel itself had a tired and a little neglected look. The carpets were worn in places, the furniture in our bedroom had seen better days and the over the bath shower was very difficult to turn on. Being vegetarian we were disappointed that only the gluten free sandwiches were labelled as such. None of the others were labeled as to their contents. We had to ask for help on this. Bed was comfortable.

Dear Roger L., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have taken on board your comments regarding food labeling and will feed this back into our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dire need of a refurb

Customer review rating 2.0/5

Gareth K. Business - Confirmed reviews ALL

Seriously one of the worst showers I've ever had in 20 years of being a consultant. Positives super breakfast, lovely staff and a comfortable mattress. Hotel needs money spent on it, furniture dated, a bit grubby and absolutely shocking water pressure.

Dear Gareth K., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good welcoming Staff

Customer review rating 4.5/5

Highlander Couples - Confirmed reviews ALL

Good location, friendly staff and the mill water running under lounge was lovely.

good location

Customer review rating 2.5/5

Alastair Business - Confirmed reviews ALL

Good location, hotel is tired and needs refresh

Disappointed

Customer review rating 1.0/5

R Friends - Confirmed reviews ALL

The hotel itself is very tired looking. The staff who checked us in were lovely and very helpful, however, as soon as we walked through the door to our room we were hit with disappointment. The bathroom was outdated with little complimentary toiletries, and the water pressure was non existent. The bed was uncomfortable, the window wouldn’t stay open, no water in rooms - it just wasn’t very pleasant. After looking at the menu for dinner on the website, we were looking forward to their menu. Only to find it was a restricted set menu, which we were unhappy with. Breakfast was shocking too. Breakfast kitchen staff were unwelcoming, the breakfast table was a mess and the food wasn’t fresh. We were there for a friends wedding so on our way back to the hotel we asked for some room service, which stated on the menu in our too was 24 hours. We were told at reception everything was closed. Overall, just disappointed in our experience. I wouldn’t recommend or return.

Dear Rachel I., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathryn Mclellan – General Manager

Great location, good parking, hotel decor needs upgrading

Customer review rating 4.0/5

William S. Couples - Confirmed reviews ALL

Overall experience was good, breakfast selection was fine and the one dinner that we had was excellent

Dear William S., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn Mclellan – General Manager

Good location

Customer review rating 3.0/5

Wilma H. Couples - Confirmed reviews ALL

We had been given a voucher for our Anniversary and decided to stay with your Hotel ,the room we were given was not worth the £100 that the voucher was worth ,after speaking to the Manager concerning the colour of the bath she very kindly changed our room to a suite ,which was very kind of her .Looking forward to a cooked breakfast Sunday morning only to be told there was a problem with the gas !!!on reflection that sounded quite worrying ,I can understand if the chef hadn't turned up but No Gas !!!!but we did have a lovely stay in perth .

Dear Wilma H., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am glad we were able to upgrade your room and you enjoyed it. In regards to the issue with breakfast on Sunday morning, we had a problem with our gas supply. As it was to do with gas this was a major Health and Safety concern therefore we could not turn the gas on to investigate until an engineer was called. We were quick to action the issue and an engineer was out later that day to fix it, unfortunately this did affect your breakfast and I can only apologise for that. I twas outwith our control to fix it and serve breakfast. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathryn Mclellan – General Manager

Good value in Perth!

Customer review rating 4.0/5

James D. Couples - Confirmed reviews ALL

Room was ok. Basic but acceptable. Location was excellent and the breakfast hearty.

Dear James D., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn Mclellan – General Manager

central Perth stay

Customer review rating 4.5/5

Hillybillie Friends - Confirmed reviews ALL

Have stayed here on several occasions with friends. So conveniently situated with parking onsite or across the road.

Dear Hilda R., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn Mclellan – General Manager

No sleep

Customer review rating 1.5/5

Lynn Couples - Confirmed reviews ALL

Good location, staff friendly, room clean but a little tired. The main problem was the noise - inside (thin walls) and outside the hotel. It was a Saturday night and we had revellers directly outside our window until 4am and we got no sleep until the yelling stopped. Not the hotel's fault directly, but better windows could help.

Dear Lynn, Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry the noise effected your stay so badly, if you had let the staff know they could of tried their best to move on the people outside. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathryn Mclellan – General Manager

Lovely stay

Customer review rating 5.0/5

Violet Couples - Confirmed reviews ALL

Right from the start it was a very enjoyable break

Dear Violet, We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn Mclellan – General Manager

Didn't stay

TripAdvisor rating 4.0/5

Pam M TripAdvisor review

Husband took Ill when we got there. Too early for check in . Advised reception we would not be staying Email from Accor asking for review Have been here before and it is nice. As husband took ill I drove back home in the Dudley storm horrendous driving conditions No refund or change of date offered but not expected anything back as not hotel's fault

Dear Guest, Thank you for taking the time to share your feedback, sorry to hear your husband was unwell. We hope to welcome you back to our hotel very soon! Sincerely, Kathryn McLellan – General Manager

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