Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 5,706 reviews

ALLSAFE approved hotel

Information message

Mercure Inverness Hotel
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+ 19 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY inverness
united kingdom

Fax: (+44)01612342819

Check-in from 15h00

Check out up to 11h00

  • INVERNESS:  LONGMAN RD HARBUOR RD

  • By plane

    INVERNESS At 16.09km / 10 miles

  • By train

    INVERNESS At 0.16km / 0.1 miles

GPS:57.478304, -4.226695

Companies

  • BT HEADQUARTERS 0.32 km / 0.2 mi
  • HIGHLAND COUNCIL HQ 2.9 km / 1.8 mi
  • LIFESCAN SCOTLAND 3.38 km / 2.1 mi
  • RAIGMORE HOSPITAL 2.9 km / 1.8 mi
  • TULLOCHCONSTRUCTION 2.41 km / 1.5 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Your meetings and events

Clear your head for business and host your meetings with majestic Highland surrounds at Mercure Inverness Hotel. 2 unique meeting spaces, made to cater for small meetings of 8 to conferences of up to 180. Delegates can use complimentary high-speed WIFI in every room and staff will provide any audiovisual equipment you may need. Coffee and tea is available on tap to keep you refueled. At the end of the business day unwind in one of the 118 guest rooms and on-site fitness centre.

Room descriptions and layouts

meeting rooms

From 1 to 220 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Pull open the curtains of your classic room and you're greeted with views of the River Ness or the picturesque Old Town. All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso cof fe machine, newspaper, robe and slippers..

Our guest reviews for
Mercure Inverness Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

5,706 reviews

TripAdvisor Rating 3.5/5

488 reviews

Not the greatest stay

TripAdvisor rating 2.0/5

MartinW219 03/12/2021 TripAdvisor review

I booked into a privilege room in Mercure Inverness and fail to see the privilege sidecar it. I was given the first floor Riverside room and to be honest cannot see how you can offer this as advertised. The view from the window is completely spoilt by the rooftop with all the ducting. The window could not be opened as it was sealed shut, so could not get any fresh air into the room. I then was awoken at 2.30 in the morning as the temperature in the room was 25c. When I complained the next day I was told that the aircon in the room was broken and instead of pumping out cool air it was in fact pumping out hot air. So I had a room with no opening window and broken aircon. All they offered me was a fan which was now blowing around 25c air. What was more insulting was that reception told me I was taking it personally! Well, when you cant sleep because of the heat and you can't open a window for fresh air and you have paid extra, then yes it does feel personal. I use Mercure a lot in my business travel and to be honest I have had problems with about 3 out of the last 4 Mercure hotels that I use regularly with the heating/aircon. I am seriously reconsidering my use of Mercure.

Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Kind Regards Fraser Peterkin

Great Hotel in great location, pity the restaurants so poor.

TripAdvisor rating 3.0/5

bigbobski 02/12/2021 TripAdvisor review

Arrived on Sat27/11 after a 22 hour power cut at our home. The very nice receptionist allowed us entry early to our room when I explained this. Room was very nice and modern and we found the bed very comfortable. The hotel is situated right in middle of Inverness and very handy for nightlife and shops. Would recommend you book riverside rooms as they are quieter than the ones looking onto Main Street. Now the downside. When we booked, part of the deal was dinner included on one night. We sat down to dinner on the Saturday. Menu wasn’t very exciting burgers, pizzas and a couple of other things and that was that. I decided to try the fish and chips. First time I’ve ever been served a very dark brown Almost black fish. It tasted as good as it looked. I left half of it as it was like chewing rubber. The wife had tagliatelle carbonara which was passable. When we ordered the fish we told the waiter we would order a sweet later ( our dinner deal allowed us up to £22 each) still waiting for the waiter or indeed any staff to return for our order. But to be honest after the first course we were glad to get out of there. We weren’t looking forward to our breakfast but we’re pleasantly surprised that it was quite nice, everything you could need, continental and a nice selection of hot food and drink. There is parking at the hotel which costs £6 per day. On checking out and paying our bill another very nice receptionist set this aside for us due to not getting good value for our dinner. Again a very nice gesture. Would we stay here again. Yes, despite poor restaurant and service Therein, nice hotel in great location, nice reception staff, with good breakfast, but wouldn’t eat dinner here, plenty of good restaurants nearby.

Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Kind Regards Fraser Peterkin

Very Central Location

Customer review rating 4.5/5

Jessie J. Business - 24/11/2021 Confirmed reviews ALL

I've stayed here for 4 weeks on business and have had a very enjoyable time. The staff are very friendly & welcoming. The food has been very tasty although limited menu during these trying times. There were a couple of issues with the fire alarm during my 2nd week but pleased to say, all sorted when I returned the following week. Great location, handy for my workplace but also great if on holiday. I would definitely come back again.

Dear Jessie We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager
Customer review rating 1.5/5

Anonymous Business - 24/11/2021 Confirmed reviews ALL

when we checked in I booked 2 rooms I had all the paper work . but could only find my booking . stayed here before that's why I booked again . but very disappointed with the room size and very basic . cant fault the staff

Dear Graham Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason McLeod

Well located hotel

Customer review rating 5.0/5

Katrina G. Couples - 21/11/2021 Confirmed reviews ALL

I stayed 2 nights for Bed n Breakfast n ate dinner in the restaurant on both evenings. Felt the dinner menu and the bar stock was very limited. The dinner menu had not been updated on the hotel website, many choices were missing . However, had a lovely stay in a very comfortable clean room , but as it was the weekend Church Street was very noisy. The breakfast was excellent in a well positioned, presented breakfast restaurant.

Dear Katrina We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Great stay

Customer review rating 5.0/5

Yvonne Couples - 20/11/2021 Confirmed reviews ALL

We had a very nice stay in this hotel. We have stayed hear a few times as it is very close and convenient to the train station and central for the shopping. Lovely breakfast included in our stay. 2 nights weren't long enough.

Dear Yvone We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Good stay

Customer review rating 4.5/5

Catherine M. Friends - 16/11/2021 Confirmed reviews ALL

Staff were very helpful and pleasant

Dear Guest We very much appreciate your comments regarding your stay at the Mercure It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

My mum and dad stayed they love this hotel

Customer review rating 4.5/5

Christine M. O. B. O. D. M. Couples - 16/11/2021 Confirmed reviews ALL

Despite the fire alarm going off a few times once during the night my parents would still go back to the hotel. My mum cannot walk by herself so this is something she worries about but the lovely staff cannot do enough for her and my dad. Well done!

Dear Guest We very much appreciate your comments regarding your stay at the Mercure It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Well located for shopping but windows don't keep out noise on street pubs open until 3 am so little sleep

Customer review rating 4.0/5

Anonymous Couples - 15/11/2021 Confirmed reviews ALL

Your staff and rooms are very good staff very helpfull

Dear Marion We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod

Ideal City centre Hotel

TripAdvisor rating 4.0/5

CeriC2 15/11/2021 TripAdvisor review

Thoroughly enjoyed our 2 night stay. Our riverside room was spotless and spacious. The bar area was really nice and welcoming. Must mention the breakfast, great and plenty of choice. All the staff were welcoming, helpful and friendly. Would certainly return to this Hotel.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Fraser Peterkin

Great location

Customer review rating 4.5/5

Michele Couples - 14/11/2021 Confirmed reviews ALL

Easy check in / friendly staff

Dear Michele We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Good stay

Customer review rating 4.5/5

Steph Couples - 09/11/2021 Confirmed reviews ALL

Staff were very helpful and accommodating and the room was a great size and beautifully finished. The hotel location was brilliant and the food was good. There was only two minor things..one of the towels has an old fake tan stain on it and the duvet cover had a small rip but other than that could have faulted the stay!

Dear Guest We very much appreciate your comments regarding your stay at the Mercure It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Excellent

Customer review rating 4.0/5

Roderick C. Friends - 09/11/2021 Confirmed reviews ALL

Very pleased stay

Dear Guest We very much appreciate your comments regarding your stay at the Mercure It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Hotel Fine, Shame About the Admin

TripAdvisor rating 4.0/5

lindaevans2021 09/11/2021 TripAdvisor review

Arrived at check-in only to find that the date change we'd requested - and for which we'd had email notification - hadn't been actioned and therefore we had no room allocated. It was sorted out after about half an hour but we had to settle for a twin room rather than the double we'd booked. Apart from that, the hotel was fine - room OK, good breakfast. It is very noisy on the "old town" side of the hotel on a Saturday night, though.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Fraser Peterkin

Well located

Customer review rating 4.0/5

Anonymous Families - 25/10/2021 Confirmed reviews ALL

Enjoyable stay. Hotel is well located. Excellent breakfast choice

Dear David We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Well located

Customer review rating 3.5/5

Alison M. Couples - 20/10/2021 Confirmed reviews ALL

It was 1 night no breakfast as left early in morning.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Good hotel but not exceptional

TripAdvisor rating 4.0/5

John W 20/10/2021 TripAdvisor review

The hotel was clean, but perhaps a litte "run-down". Service was good. The room was good , clean and comfortable. Dinner was good . The outdoor appearance is somewhat off-putting as it suggests the place is not well looked after. Indoors was much better, but would benefit from a bit more tlc.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Fraser Peterkin

Well located good stay

Customer review rating 5.0/5

Kenny W. Couples - 19/10/2021 Confirmed reviews ALL

Room was Very clean and well decorated,bed was Very comfortable,had dinner in the restaurant and the food was delicious, staff were very helpful, breakfast choice was excellent great stay and Will definitely be back

Dear Kenny We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Very poor

Customer review rating 1.5/5

Very P. S. Friends - 19/10/2021 Confirmed reviews ALL

45 minutes to de served a drink when the food came it was user cocked and not fit for consumption five members of staff walking about one person pouring drinks four others watching breakfast was well organised and had good food the hole experience was spoiled on the first night did not yous the bar or restaurant after that apart from breakfast totally disappointed and would not stay at this property again

Dear James Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior s. experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason McLeod Operations Manager

Not an ideal night sleep

TripAdvisor rating 1.0/5

Aimee143 17/10/2021 TripAdvisor review

We booked directly on Mercure website. We were on the second floor facing the street with a pub. It was very noisy and at early hours of the morning, there were some shouting. We were so tired, we missed our breakfast. We had dinner the night before which cost astronomical but really basic food and my vegetable was burnt. The bed and beddings are lovely. The room is clean. The staff aren't friendly.

Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Kind Regards Fraser Peterkin

Our most recent 20 reviews

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