Aparthotel Adagio access Bordeaux Rodesse

I had no idea that the access category in Adagio hotels is not up to our standards, I’ve always booked better Adagio apart hotels, but seemingly the access is a lower quality one, so we were disappointed with the room, no AC, no water kettle for coffee, overall experience 6/10

Comfortable flat close to the main attractions but not too close to be affected by the noise. Lots of bars and restaurants nearby too. Carpark was excellent and saved worrying about where we would park in the city. Good information pack and Bordeaux street map given to us on arrival (receptionist very helpful and friendly). Pool was a godsend to cool off in after walking around the city. The flat itself was smaller than we were expecting but had everything we needed. It would have been good to have been emailed the info pack and street map before our arrival as it was a little tricky locating the hotel by car. Overall we really enjoyed our stay and would definitely recommend it to friends and family and will stay there again next time we visit Bordeaux

To start with the positive points of the hotel; - perfect location - the acces to the communal swimmingpool - very helpful staff and friendly too despite the fact that they have to work in an aparthotel that is stuck in 1990 and this leads me directly to all the negative points; first of all; the (studio) room I had been given was very tiny and not for two people. The bed was very small (while I asked for twin beds in the reservation) shuft in a corner but above all, the room was so hot. I slept so bad because of the heat. There was a fan but no air conditioning. I honestly made the mistake of not noticing that there's no AC but who would expect for the price we paid, that there's no AC. The receptionnist gave us an extra fan and a water spray but told us that changing rooms was not possible because the hotel was. Also that room, the state of it was terrible; the walls were pealing off; the wood of the mirror was pealing off too but last but not least; it was not clean at all. With the second fan that didn't do much, we ask again to another receptionnist if she could change us rooms and she said she would see what she could do. The following day, we asked again at the same person and she changed us the room but we had to pay 15 euro because they had to clean the room. We didn't contest because that room wasn't doable although this is not a customer minded thing to do; it's not our fault your accomodation doesn't correspond with the description on booking.com. The other room was on a lower floor so less hot but also more spacious and with twin beds. Another thing I didn't like about your hotel is the smell in the hallways; we always rushed in the room because that smell is really bad. The reception closes early in the weekend so if there's anything, you don't have anyone to ask assistance. We wanted to go to the swimmingpool on saturday afternoon but the reception was already closed. Last negative point; the fact that the room is not cleaned unless you stay longer then a week. So you have really nice and helpful staff and I could see that they were embarrassed with the complaints we had but your hotel needs a serious makeover because the price we paid for the five nights, wasn't worth the money. -

I had a really nice stay with a nice surprise for my Birthday.

I booked the wrong Aparthotel Adagio in Bordeaux - the names are SO similar, but the quality is very different. I quickly realized my mistake when I entered the hotel room and found that there was no air conditioning and the state of the room was disgusting. There was still pee on the bathroom toilet seat and mold all over the shower/sink. I went downstairs within 5 minutes of arriving and asked for a refund since the room was not in a state that I was willing to sleep in. I was told that since I had entered the room, I could not receive a refund for that night (?!?!!). Do not stay at this hotel!