Mercure Bangkok Makkasan 4 stars

Customer review rating 4.3/5 2,230 reviews

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Mercure Bangkok Makkasan
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+ 14 Services

Hotel extras

  • The Station : All day dining restaurant with Asian and International cuisine.

  • Wine Bar : M Wine Lounge.

  • Outdoor swimming pool with a garden area.

  • Unobstructed view.

  • Multi-level free car park for guests.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking guest rooms
  • Air conditioned
  • Airport shuttle Paying
  • Reception open 24 hours a day
  • Currency exchange
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Bangkok Makkasan

1599 Kamphaeng Phet 7 Road
Makkasan
Ratchathewi
10400 bangkok
thailand

Tel: +6621153333

Fax: (+66)2/0948800

Check-in from 14h00

Check out up to 12h00

  • MRT Phetchaburi :  MRT Blue Line Phetchaburi Station - Exit 3

  • By plane

    DON MUEANG At 27km / 16.78 miles - Shuttle paying

  • By plane

    SUVARNABHUMI At 25km / 15.53 miles - Shuttle paying

  • By train

    AIRPORT LINK At 1km / 0.62 miles

  • By train

    MAKKASAN At 1km / 0.62 miles

  • By train

    MRT PETCHBURI At 1km / 0.62 miles

GPS :13.75129, 100.55734

Your meetings and events

Room descriptions and layouts

3 

meeting rooms

From 1 to 152 

attendees

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  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our 180 comfortable rooms & suites are designed with a sophisticated and modern style including a touch of local Thai culture. All rooms offer a Smart TV, in-room safe, minibar, free WIFI and great views of Bangkok's city center. Executive Rooms and Suites are located on the uppermost floor, rooms are equipped with Espresso Machine and BOSE Bluetooth Speaker. Exclusive access to Executive Lounge with private breakfast, all day refreshments and evening cocktails.

Our restaurants and bars

THE STATION

Type of cuisine: International

The Station is the all-day dining restaurant located on the 8th floor featuring both international and Asian cuisines. The restaurant offers a buffet selection, and a la carte menu with live cooking station to spotlight the best of our Chef's talent.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

THE POOL BAR

The Pool Bar is focusing on healthy beverages and light snacks. Regular pool party, located on the 10thfloor.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

M WINE LOUNGE

M Wine Lounge is located on the 10thFloor, offering a wide selection of wines both from the new and the old world. M Wine Lounge is oriented around extensive wine selection, refined selection of cocktails and Gourmet Food.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
Mercure Bangkok Makkasan

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,230 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,202 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 5.0/5

Jada-rae L. Couples - 23/03/2020 Confirmed reviews ALL

The staff were very friendly and the hotel was very clean! It is a good location, just a few minute walk to the metro mall and 7/11!

Dear JADA-RAE L., We very much appreciate your comments regarding your stay at the Mercure Bangkok Makkasan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Relatively easy access from/ to the BKK airport

TripAdvisor rating 4.0/5

PINELights 17/03/2020 TripAdvisor review

Effortless ride on airport train - inexpensive and no stress with traffic jams. Getting from Makkasan station is a bit tricky. You can see the hotel, but there is no proper pedestrian walkway. There is a shuttle that runs during the day, but if you are not the adventurous type a taxi is probably right. It should be able to get you there for the initial minimum of taximetre. Once you get there, hotel is fairly well maintained, rooms are fairly good for a short stay (the reason being that bathroom is somewhat a part of the room to an extent that for longer stays would not be comfortable). The "save the environment - re-use your towel" suggestion is a bit impossible - there is virtually nowhere to hang your towels to dry for re-use. Apart from that staff is friendly and helpful, ice cubes however you have to pick up downstairs at the bar to avoid a charge. Swimming pool and area around it is nice and pleasant to spend easily a few hours. The view from our room, if not spectacular was without any obstructions - open space where the old railway tracks lie. If the price is right absolutely worth considering as more central parts can easily be reached by a metered taxi at an affordable rate.

Dear PINELights, Thank you for your kind words on your recent stay with us. I am glad you were able to enjoy everything Mercure Bangkok Makkasan has to offer, we pride ourselves on delivering great service and I will let our team know they contributed to your wonderful stay. Your comment of our sustainability program is also noted and shared to our Room division team. Feedback such as this from our guests is highly valued. I do hope this response of mine brings you comfort & reassurance on your feedback to us and do reach out to me should your future travels bring you here. We look forward to welcoming you back to Mercure Bangkok Makkasan. Sincerely, Mourad BRAHMI General Manager

Special thanks to Mr Wat the concierge

TripAdvisor rating 5.0/5

Vudinho2020 Friends getaway - 10/03/2020 TripAdvisor review

I came back again after two weeks. Better than the first time thanks to Mr Wat the concierge. The breakfast is delicious. The room perfect. I will come back again. The shuttle service is great. I miss Bangkok so much 😥

Dear Dear Vudinho2020, Thank you for your kind words on your recent stay with us. I am glad you were able to enjoy everything Mercure Bangkok Makkasan has to offer, we pride ourselves on delivering great service and I will let Khun ฺWat and our team know they contributed to your wonderful stay. We look forward to welcoming you back to Mercure Bangkok Makkasan. Sincerely, Mourad BRAHMI General Manager,

Good hotel but lousy location

Customer review rating 3.5/5

Tinie Couples - 08/03/2020 Confirmed reviews ALL

Good hotel. Lovely rooms and great breakfast. Also lovely pool but there is no sun after about 10:30h. Unfortunately the location is bad. Not for the ' faint- hearted'. It' s at a very busy street with no pavement and with open ditch ( sewer??) Which is covered in dirt and rubbish. There' s a tuktuk that takes you to the subway but there' s no pick up service, so you have to walk down this nasty road for about 10 minutes. Too bad the location is so lousy.

Dear TRIENTJE V., We very much appreciate your comments regarding your stay at the Mercure Bangkok Makkasan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great service from all staff particularly Benz excellent

Customer review rating 5.0/5

Abigail F. Couples - 02/03/2020 Confirmed reviews ALL

Start of a three month trip our 3rd visit to this hotel and we love it

Dear Abigail f., We very much appreciate your comments regarding your stay at the Mercure Bangkok Makkasan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice room, challenging location, friendly staff

Customer review rating 4.0/5

Dr. K. Families - 02/03/2020 Confirmed reviews ALL

The staff here are a gem. Everyone was so helpful and friendly. The room itself was lovely. Perfectly sized, very comfortable beds, super shower. The location was challenging. There is really nothing around the hotel such that you can walk out and get something to eat for example. It is located "close" to the Petchaburi MRT which is connected to the Makassan Airport link. The irony is you can see the Makassan Airport link station from the swimming pool - but if you are trying to figure out a way to walk from the station to the hotel, it involves crossing railway tracks and I would not recommend. The hotel does provide a lovely tuktuk shuttle complimentary to pick you up BUT you're required to let them know 10 minutes before you need them. So - I do not have a way to make phone calls in Bangkok without incurring a high cost. I can, however use wifi. I contacted my Thai friend when I arrived in the airport and let her know I was on my way, and she called the hotel. then it was a nerve wrecking time wondering if they were coming or not. They did arrive, but as they were dropping guests off, that might have been serendipity. My friend did say they were on their way. The hotel does provide a free van shuttle to central world mall- you need to book or reserve your spot - twice a day at 10am and 2pm. But oddly they say they do not pick you up from the Central World mall. The tuk tuk leaves every half hour from the hotel IF there are guests who want to go to the MRT. So - if you're arriving back at the MRT, and you have no way of calling the hotel, you have two options - walk back (ten minutes - a bit dicey - watch out of traffic behind you) or take a taxi (make sure they use the meter, it should be about 35 baht. The pool is only open till 8pm. And it's lovely - the water stays cold but there's not much sun either. It can get very crowded and noisy. Kids can be out of control and it's really up to parents to tell their kids to behave. So the pros for us was - lovely room, friendly staff, cheap to get to from airport - about 36 baht on the train and then walk to MART petchaburi exit 3 and wait for tuktuk to get you (or you get a cab then), nice pool, tuktuk to the MRT, van to central world mall. cons - pool closed too early in the day - if you're out till evening, it would be nice to be able to swim late in the evening, hard to use tuktuk for pick up from station if you cannot or do not have a way to call hotel. Please don't misunderstand. We enjoyed the hotel. We spent most of our time out during the day, and after we realised the pool closed in the evening, we returned mid afternoon to cool off and then went out again. Petchanuri MRT itself is an excellent hub. Rachada night market is only two stops away and China town is a few more stops from Petchaburi. I just think given the incredible variety of hotels in Bangkok, it is unlikely we will return to this one. But we had a lovely stay and thank the wonderful staff for the experience.

Dear LEONIE K., We very much appreciate your comments regarding your stay at the Mercure Bangkok Makkasan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Room smaller

Customer review rating 2.5/5

Anonymous Families - 02/03/2020 Confirmed reviews ALL

Average

Dear JEAN PASCAL C., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Makkasan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 3.5/5

Shawn W. Solo - 01/03/2020 Confirmed reviews ALL

Check in and out is smooth. Given late check out as per request. One minus point, room door went low batt one night at 4am and I need to wait 25 mins for the technician to get my door open.

Dear ONN KEONG w., We very much appreciate your comments regarding your stay at the Mercure Bangkok Makkasan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Quiet hotel, good location

TripAdvisor rating 4.0/5

urs_schlaepfer Business - 26/02/2020 TripAdvisor review

One more time I was short time transit in Bangkok. The free shuttle service to Petchburi MRT and airport link station is convenient. The hotel is very close to Makkasan airport link station, but it's difficult to reach on foot. The street has no sidewalk and is dark in the night.

Dear urs_schlaepfer, Thank you so much for taking the time to let us know about your recent stay at Mercure Bangkok Makkasan. I apologized for the disappointment you had about the location. However, i am delighted to learn that you had a positive experienced with all other area of services. Feedback such as this from our guests is highly valued. I do hope this response of mine brings you comfort & reassurance on your feedback to us and do reach out to me should your future travels bring you here. Sincerely, Mourad BRAHMI General Manager

Short but good stay

Customer review rating 5.0/5

Basia Couples - 24/02/2020 Confirmed reviews ALL

Just stayed for the night, the staff was friendly, room was clean bed was comfortable, and food was tasty

Dear BARBARA K., We very much appreciate your comments regarding your stay at the Mercure Bangkok Makkasan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well loated

Customer review rating 4.5/5

Max T. Business - 24/02/2020 Confirmed reviews ALL

good location close to the airport link station. Very comfortable rooms.

Dear MAX T., We very much appreciate your comments regarding your stay at the Mercure Bangkok Makkasan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable Stay

Customer review rating 3.5/5

Victor Families - 21/02/2020 Confirmed reviews ALL

Clean, comfortable bed, diligent room service, good food, nice pool at 10th floor and 1 wow factor is good & reasonably priced massage in a hotel! Only setback is its location.

Dear Wei lee K., We very much appreciate your comments regarding your stay at the Mercure Bangkok Makkasan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TV Programmes need to be upgraded

Customer review rating 4.0/5

Royston Business - 20/02/2020 Confirmed reviews ALL

Everything was more or less perfect except for the TV programmes.

Dear Check T., We very much appreciate your comments regarding your stay at the Mercure Bangkok Makkasan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.5/5

Sana Solo - 19/02/2020 Confirmed reviews ALL

The best things that i experience in your hotel Is about the feeling and the responsibility of your staff and employees they are so nice andhospitable, Espacially stela (the reseption ‘s team ) they are so friendly,anyway for another trip mercure is my choice again

Dear Sana N., We very much appreciate your comments regarding your stay at the Mercure Bangkok Makkasan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very welcoming and helpful staff

Customer review rating 5.0/5

Tiffany Couples - 18/02/2020 Confirmed reviews ALL

We were greeted immediately downstairs and our bags were taken swiftly before I could explain we were early, but just wanted to check in our bags. The gentleman said no problem, asked if our Grab Cab was good and showed us up to the first floor. Dodo warmly greeted us and was happy to help us check in our bags. To our surprise and without asking, he said we could check in early. He explained everything to us easily, and check in was simple and fast. The refreshing strawberry drink was perfect! Our room had a nice view, it was overall clean, the bed was soooo comfortable! The only dirty part was the vanity under the sink. There was dust and construction debris left on it, but nothing to complain about. I would come back. 7/11 was very close, and to see the guards at the driveway was nice and felt safer.

Dear TIFFANY M., We very much appreciate your comments regarding your stay at the Mercure Bangkok Makkasan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

Customer review rating 5.0/5

Fritz S. Solo - 17/02/2020 Confirmed reviews ALL

Extremely helpful and friendly staff. Modern, comfortable rooms. Nice breakfast. Feel well situation.

Dear FRITZ S., We very much appreciate your comments regarding your stay at the Mercure Bangkok Makkasan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice clean Friendly Satff

Customer review rating 5.0/5

Tanakawee T. Business - 16/02/2020 Confirmed reviews ALL

Perfect stay for this trip :)

Dear TANAKAWEE T., We very much appreciate your comments regarding your stay at the Mercure Bangkok Makkasan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Anonymous Solo - 13/02/2020 Confirmed reviews ALL

The road towards the MRT/ ARL stations is not well lit at night and there are so many wild dogs in the dark. However this is mitigated with the provision of free tuk tuk shuttle time the MRT station. Well located where public transportation is concerned.

Dear THOMAS T., We very much appreciate your comments regarding your stay at the Mercure Bangkok Makkasan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Courteous but friendly staff

Customer review rating 4.5/5

Niina M. Friends - 13/02/2020 Confirmed reviews ALL

Check-in and check-out went smoothly. As well as breakfast service and arranging a taxi to take us to Suvarnabhumi.

Dear NINA M., We very much appreciate your comments regarding your stay at the Mercure Bangkok Makkasan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Some basic issues

TripAdvisor rating 3.0/5

shrbh Business - 30/01/2020 TripAdvisor review

The blackout curtains do not overlap. Try as you might, you cannot adjust them to close/shutout daylight completely. Due to this, a strong sliver of daylight and sunlight (depending on the time of day) sneaks into the room. For a jet lagged traveler like me, whose flight arrives very early in the morning, sleeping in daytime/late afternoon is just not possible. This issue is evident in night time too, as ambient light sneaks in! In room slippers are provided in a sealed plastic wrapper. One needs to have a pair of scissors in hand or sharp nails to open the wrapper. Why can't the plastic wrapper have a simple adhesive flap to open ? Just defies me. The internet is dodgy at best. In the past 2~3 stays that i have had at this hotel, i had to forgo the complimentary internet access provided by the hotel and use my mobile phone as a hot spot to access the internet. It either does not connect or has a intermittent connection. Very frustrating. Wonder if the hotel staff does a check of such things as a regular practice or awaits a customer feedback to do so. The breakfast menu is boring. That is, if one stays here for 3~5 days. The menu is plain repetitive. Why can there be no change in the menu, to keep it refreshed for long stay customers ? When you opt for the Premium rooms, you get a complimentary lounge access. Thank you, Mercure. But the timings are quite weird. 5 to 6.30 pm are the happy hours. Most customers would still be travelling during this time. The luck few, would benefit, i guess. Why cant it be like 6 to 8 pm ?

Dear shrbh, Thank you so much for taking the time to let us know about your recent stay at Mercure Bangkok Makkasan. We deeply apologized for the disappointment you had during stay. Your valued feedback has been shared to all our team for further improvement. Feedback such as this from our guests is highly valued. I do hope this response of mine brings you comfort & reassurance on your feedback to us and do reach out to us should your future travels bring you here. Sincerely, Mourad BRAHMI General Manager

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