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Mercure Iguazu Hotel Iru 5 stars

Customer review rating 4.6/5 6,111 reviews

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Mercure Iguazu Hotel Iru
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+ 17 Services

Hotel extras

  • Children up to 12 years stay free with parents

  • Hotel with recreation and pool with pool bar

  • Guided walks through the Iryapú Jungle and visits to native communities

  • Meeting and event rooms for up to 300 people

  • 30 minutes from the Mayor D. Carlos Eduardo Krause Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Iguazu Hotel Iru

Selva Iryapu S N
Predio 600 Has
MISIONES
3370 puerto iguazu
argentina

Tel: +543757493300

Fax: (+54)3757/493301

Check-in from 15h00

Check out up to 12h00

  • ANDES MAR : 

  • RIO URUGUAY : 

  • SINGER : 

  • By plane

    Cataratas del Iguazú Itl Airport At 20km / 12 miles - Shuttle paying

  • By plane

    Foz do Iguaçu Intl Airport At 19km / 12 miles - Shuttle paying

GPS :-25.60345, -54.551239

Hotel services

MERCURE IGUAZU HOTEL IRU RESTAUR

International menu with subtle hints of local cuisine.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 100 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 100 non-smoking rooms
    • 2 floors
  • Languages spoken at the hotel
    • English
    • Portuguese
    • Spanish
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
Access to property
  • Shuttle
    • IGR Additional charge
    • APT1 Additional charge
    • IGU Additional charge
    • APT2 Additional charge
  • Mercure Hotel
    • On site
Well-being
  • IRU
    • Outside
    • On site
  • MERCURE Additional charge
    • On site
Family
  • Services for children
    • Childrens TV Channels
    • Board games available
    • Video game area
    • Indoor playground for children

Your meetings and events

A versatile and welcoming space equipped with cutting-edge technology for all types of meetings and conferences.

Room descriptions and layouts

6 

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • WIFI access

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

100 spacious and comfortable rooms with balconies at the heart of the jungle, with impressive views of the lagoon. 100 spacious and comfortable rooms with balconies at the heart of the jungle, with impressive views of the lagoon.

Our guest reviews for
Mercure Iguazu Hotel Iru

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

6,111 reviews

TripAdvisor Rating 4.5/5

902 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location and superb attention.

Customer review rating 4.5/5

Jesús M. Couples - 05/04/2021 Confirmed reviews ALL

The hotel is very well located and is cozy, very clean, fair price, the food in the restaurant is very rich and abundant. The staff is very attentive and willing to offer good service. The rooms are comfortable and spacious, it would only improve the mattress (a little firmer). Beautiful swimming pool.

Nice Hotel placed in a stunning sub-tropical jungle

Customer review rating 4.5/5

Luis I. Families - 16/03/2021 Confirmed reviews ALL

The Hotel is flawless. The personal as well, very helpfull and kind. without a doubt the best of this Hotel is its location, makes very natural but luxery the Iguazú falls experience. The pandemic context brought mostly goodness to our stay, almost all the time we had the pool for our selves and all we could hear was relaxing jungle sound. The negative (not sure it was so negative) would be that the pool bar was closed so the pool service was delayed. and the pool towels were alwals a little messy around the bar and pool area. And personally I think rooms are too cosmopolitan. Unless you open the courtains its hard to feel in such a natural and ecological enviroment, a touch of local or craft detail in rooms would help fell more cozy.

Estancia agradable

Customer review rating 5.0/5

Anonymous Families - 23/02/2021 Confirmed reviews ALL

Exelente estancia. Muy confortable.

Excellent Hotel, Excellent Location

Customer review rating 4.5/5

Lawrence Couples - 25/03/2020 Confirmed reviews ALL

Only spent 2 nights at the hotel but it was a thoroughly enjoyable time.

Good location, stylish hotel with great facilities

Customer review rating 5.0/5

Mike Couples - 21/03/2020 Confirmed reviews ALL

Loved the fact that the hotel was surrounded by the rain forest. Hotel blended in well with the surroundings

Not very good customer service

Customer review rating 2.0/5

Victoria Solo - 20/03/2020 Confirmed reviews ALL

Not a good service at all. Room service took over an hour to arrive and this was only after 3 calls to check where it is. Still got charged full amount. When it finally arrived there were no sauces. No one took responsibility for for this issue,

good stay

Customer review rating 4.0/5

Hector R. Couples - 20/03/2020 Confirmed reviews ALL

good stay, nice rooms and clean

Good room - well situated and a lovely setting

Customer review rating 4.5/5

Roger S. Couples - 19/03/2020 Confirmed reviews ALL

Good room – comfortable bed - dinner in the restaurant was good – pool area was lovely – staff were really helpful however the breakfast could have been a bit better.

Lovely surrounds, but a little far from city centre. Although taxi was quite good and reasonably cheap.

Customer review rating 4.5/5

Anonymous Friends - 19/03/2020 Confirmed reviews ALL

Great. Friendly staff. Only problem was we were a fair way away from reception and down stairs which made it difficult for bags and my knee replacement. A ramp would have been good instead of the stairs.

Quiet and peaceful

Customer review rating 4.5/5

Stephen T. Couples - 19/03/2020 Confirmed reviews ALL

Due to the current situation our stay was very relaxed we had the hotel almost to ourselves

Beautiful hotel, great staff

Customer review rating 5.0/5

Gisela C. Friends - 18/03/2020 Confirmed reviews ALL

Enjoy my stay. Front desk staff particularly good.

Friendly hotel in a jungle setting

Customer review rating 4.5/5

Maureen S. Friends - 17/03/2020 Confirmed reviews ALL

Enjoyed our stay in the hotel, although a little inconvenient as not close to town centre and had to take a taxi each time we wished to visit the town centre, the peace and tranquillity of the hotel made up for the inconvenience. The staff were friendly and helpful at all times.

Perfect location beautiful hotel

Customer review rating 5.0/5

Trendy G. Couples - 16/03/2020 Confirmed reviews ALL

Lovely hotel set in the rainforest tranquil peaceful highly recommend

Large and comfortable room Had problems with keycard access to the room. Pool area was somewhat untidy and aged.

Customer review rating 3.5/5

Michael D. Couples - 15/03/2020 Confirmed reviews ALL

Comfortable

Beautiful hotel, poor staff

TripAdvisor rating 3.0/5

S_Just_S Couples - 18/09/2019 TripAdvisor review

Hotel is fabulous. Well integrated into its natural surroundings. Nice rooms. Great bathroom (we were upgraded to a suite). Reception staff are very nice and helpful although it is a pity that they have to double as bellboys and seem to work very long shifts. Bar and restaurant staff are poorly trained, more interested in chatting with each other than serving the customers and completely overwhelmed once the restaurant is half full. Breakfast is average

Poor service

TripAdvisor rating 3.0/5

Navigator40864736000 Couples - 01/01/2019 TripAdvisor review

Nice location not far away from the falls. Poor service at breakfast. I have a lot of allergies so I can not eat gluten, milk, cheese, egg and pork for breakfast. I although can not eat so much fruits because I have to take care about fructose. I did ask for some chicken for breakfast. Unfortunately this wish was denied even after asking the manager. I never had this before in an international hotel. Then I asked them if I am Muslim or Jewish if they would force me to eat pork. They told me that they would not either give me chicken just if you pay extra. This is really redicolus. I am very disappointed about this mercure hotel. Furthermore the foreign exchange rate USD to pesos is really bad and a ripp-off. It is 4% higher. I booked an advanced pavement rate. The amount was not deducted. Due to the more bad exchange rate to the USD awe lost all together about EUR 50. we can not recommend this Hotel.

Deception

TripAdvisor rating 3.0/5

henrycP2723VJ Business - 29/08/2018 TripAdvisor review

I had a meeting at the hotel. In advance I did explaine my delay to Belen and she was very efficient and friendly. I hoped to be expected but I did not feel like that. The reception told me that no room available, the check In will happen at 12:00...etc...etc... I know those things. I had an event exactly at 11:30 and needed to take a shower and change clothes...After to express my disappointment many times the guy found a room. I did not feel as a gesture... The WI FI was worst during 24 hours. After that the hotel made a correction. I went to the bar to use welcome voucher. Asked for a glass of Red Wine...the waiter did not know the process and brought to me a dirty glass, smelling bad. I did not drink a wine and went out. Saturday we had a meeting in the hotel with special menu. Explained my Lactose intolerance but I am quite sure that the fish with Lime sauce had butter...that´s it

Dear Mr. Chmelnitsky, Thank you for taking the time to share your comments at Mercure Iguazu Hotel Iru. I regret that your experience has not met your expectations, allow me to express my most sincere apologies. The day of your arrival the hotel was with high occupancy and many of the reserved rooms were occupied with check out at 12:00 hs. We understand that your need to enter the room was for work reasons, believe me we have done everything possible to give you the early check in that you requested. At Mercure, we strive to provide a high quality service experience for each client, therefore, what happened in the restaurant with your welcome drink is not the kind of service we usually give. Rest assured that we are taking the appropriate measures to improve the problems and prevent future occurrences. We appreciate that you share your concerns, we will take into consideration each observation you have made and we hope you will give us the opportunity to provide you with a better service in the future. Please feel free to contact me for any other information you may want to share. <veronica.obregon@accor.com> Sincerely, Verónica Obregón General Manager

Nice hotel but poor staff

TripAdvisor rating 3.0/5

Jacques C Family - 10/01/2018 TripAdvisor review

The hotel itself is nice location, amenities etc but the staff has no consideration to the customer request and not even to their platinum members. It is disappointing. We were looking to enjoy that stay and it been transformed in permanent request for water soap services etc

Iguazu Falls hotel

TripAdvisor rating 5.0/5

Alma C Couples - 24/10/2017 TripAdvisor review

Beautiful hotel with great amenities and awesome customer service.We travel with insulin and having a mini bar in the room really helps out. However we also need to have a "frozen" travel cooler to travel between locations.When we asked for help with that they were wonderful, took our travel cooler and placed it in the commercial freezer in the restaurant, and returned it on the day we were leaving. The restaurant in the premises is perfect, wonderful meals, great selection of wines. Breakfast is abundant and it has everything anyone could want, eggs,sausage, fresh fruits, breads,rolls,yogurts,local pastries and more. They hooked us up with a local guide, Victor Hugo, who was wonderful. Very propmt, very knowledgeable of the area, we just loved him. I would absolutely recommend this hotel..

Dream trip

TripAdvisor rating 5.0/5

Mehrdad F Couples - 09/09/2017 TripAdvisor review

Exlent location and very friendly staff, specially Belen. She is very knowledgeable and friendly. Taxis can be arranged by the hotel to the town and iguazu falls and very reasonable. Breakfast is very good.

Dear Mr. Fakouri, We very much appreciate your comments regarding your stay at the Mercure Iguazu Hotel Iru. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Belen who will be pleased to know that she made your good experience . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Verónica Obregón General Manager

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