Mercure Iguazu Hotel Iru

Mercure Iguazu Hotel Iru 5 stars

Customer review rating (ALL Rating) 4.7/5 993 reviews

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Hotel extras

  • Children up to 12 years stay free with parents

  • Hotel with recreation and pool with pool bar

  • Guided walks through the Iryapú Jungle and visits to native communities

  • Meeting and event rooms for up to 300 people

  • 30 minutes from the Mayor D. Carlos Eduardo Krause Airport

Hotel location

Mercure Iguazu Hotel Iru

Selva Iryapu S N, Predio 600 Has, MISIONES
3370 PUERTO IGUAZU
Argentina

Telephone +54 3757 49-3300

Fax +54 3757 49-3301

  • ANDES MAR: 

  • RIO URUGUAY: 

  • SINGER: 

  • By plane

    Cataratas del Iguazú Itl Airport At 20km / 12 miles - Shuttle paying

  • By plane

    Foz do Iguaçu Intl Airport At 19km / 12 miles - Shuttle paying

GPS:-25.60345, -54.551239

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MERCURE IGUAZU HOTEL IRU RESTAUR

International menu with subtle hints of local cuisine.

Your meetings and events

A versatile and welcoming space equipped with cutting-edge technology for all types of meetings and conferences.

Room descriptions and layouts

6 

meeting rooms

From 1 to 300 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

100 spacious and comfortable rooms with balconies at the heart of the jungle, with impressive views of the lagoon. 100 spacious and comfortable rooms with balconies at the heart of the jungle, with impressive views of the lagoon.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  993 reviews

TripAdvisor Rating  4.5/5  942 reviews

Certificate of excellence 2022

Disappointed with service drop

Customer review rating 0.5/5

Carlos B. Couples - Confirmed reviews ALL

this was a rest trip and a return, after the pandemic to the hotel we always stayed EVERY YEAR, but we were scared with the drop in service. The room was full of problems, the bathtub did not work and was detached from the floor, which could cause a serious accident. The air conditioning was noisy, the internet was slow and there was a big drop in the quality of the breakfast too. We rented the room to rest and do the hydro therapy which was a differential of the room and was in the description, but to our surprise there was no hydromassage, contrary to what the hotel page says. We were also unable to pay in advance for our breakfast and the price at the hotel was quite high. One more strategy to take money from guests. We didn't get any upgrades and we informed in the reservation of 2 suites our preferences, as well as that we were taking journalists who would cover the hotel experience, but no one paid any attention to the comments of the reservation and not even a person to help with the luggage existed. There was a huge embarrassment on departure, as we paid the hotel in full at check-in, but at check-out they wanted us to pay again, claiming they had no payment information. It took a huge amount of time to get proof of the credit card to prove the payment. Something extremely serious and that compromised our arrival at the airport and the flight.

Dear Mr. Magno, We appreciate the time you have taken to send us your comments about your stay at the Mercure Iguazu Hotel Iru. We are very sorry that his experience did not meet your expectations; please allow us to send you our most sincere apologies. At Mercure, we strive to provide quality service to each of our customers, so your feedback is very important to us. We sincerely appreciate that you have shared this matter with us. We hope that you will give us another opportunity to welcome you and give you a better service. Sincerely, Jorge Acosta Front Office Manager

THE QUALITY STANDARD HAS FALLEN A LOT

Customer review rating 2.0/5

Elcio P. T. Couples - Confirmed reviews ALL

I was quite disappointed as I was very tired and this was basically a rest trip. I chose my room for two reasons, the silence and the hydromassage in the room, which is a therapy mechanism that I use the most, along with the salts and aromas. To my surprise, when I arrived at the hotel, the room no longer had a whirlpool and this was replaced by a china bathtub, but in the room description this was not updated, which makes me feel a very strong feeling of having been deceived. Another thing, I couldn't pay for breakfast in advance, because on the reservation page, unlike other Accor hotels, this was not allowed and breakfast was very expensive for the existing standard that since my last stay , the service fell absurdity. I didn't receive an upgrade as usual, even though the hotel was empty. There was no one to help with luggage, either on arrival or departure. I had several problems with the room, the bathtub, which was not a whirlpool, didn't work, the TV signal too, the noisy air conditioning, in short, I had to ask for maintenance several times and it was an absolutely bad stay. This is a hotel that I frequented annually, I only stopped during the pandemic when Argentina was closed and now that it has reopened I have returned to frequent, but unfortunately it was the last time. To check, at my checkout the employee asked me to prove that I had paid for the stay (which I paid at check in), because "due to lack of internal controls" she did not have this proof. I had to go through an absurd embarrassment, which in Brazil generates a serious legal constraint process and I had to prove that I paid to be able to leave.

Dear Mr. T., Thank you for taking the time to tell us about your experience at the Mercure Iguazu Hotel Iru. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Allow me to make some clarifications regarding your comments. The Jr. Suites rooms underwent some updates in their facilities and one of them is the replacement of the Jacuzzis for the bathtubs, leaving the Jacuzzis only in the Superior Suites. This change is reflected on our page since the beginning of the year. The hiring and payment of breakfast can be done both at the time of booking and upon arrival at the hotel. Regarding the upgrade that you hope to receive, let me remind you that this benefit, for being a member of our chain, we provide it whenever we are available to do so, if you did not receive it during this stay it is precisely because we did not have a higher category available. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jorge Acosta Front Office Manager

Wonderful

Customer review rating 5.0/5

Frank Friends - Confirmed reviews ALL

Everything was excellent.

Dear Mr. M., Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jorge Acosta Front Office Manager

Excelente

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Servicio impecable

Estimado Sr M. Fabian, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Reciba un cordial saludo. Atentamente, Patricia Olivera Guest Service Agent.

Excelente estadia

Customer review rating 5.0/5

Laura A. Families - Confirmed reviews ALL

Hermoso hotel, rica comida...

Estimado/a Maria Laura A., Apreciamos sinceramente que haya compartido con nosotros su experiencia, nos esforzaremos en proporcionar un servicio de calidad si nos da otra oportunidad, esperamos poder verlo nuevamente, reciba un cordial saludo, Patricia Olivera Guest Service Agent.

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Other web-users rate our hotel

  • 239 reviews 8.6/10 Location
  • 398 reviews 8.1/10 Room
  • 731 reviews 8.7/10 Service
  • 12 reviews 6.1/10 WiFi
  • 370 reviews 6.3/10 Food
  • 261 reviews 7.3/10 Pool
  • 212 reviews 8.1/10 Breakfast
  • 199 reviews 8.1/10 Comfort

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