Mercure Bali Legian 4 stars

Customer review rating 4.5/5 6,064 reviews

Mercure Bali Legian
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Hotel extras

  • Deluxe Room with Plunge Pool

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Close to restaurants, bars, shopping, and nightlife

  • Treat your kids to all-day Kids' Menu and Kids' Movie at Kids' Corner with MyKids package

  • Ancak Restaurant & Lounge serving international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Massage
  • Services for children
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Covid-19: The pandemic has had a significant impact on travel and some of our hotels are closed. The facilities that remain open will be operating in the most hygienic conditions possible.

Hotel location

Mercure Bali Legian

Jl Legian No 328
Legian Kelod Kuta
Kuta, Bali
80361
bali
indonesia

Tel: +623619386100

Fax: (+62)361/9386200

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NGURAH RAI At 4km / 2.49 miles

GPS :-8.708029, 115.171947

Your meetings and events

Meeting Room 1: Located on the Lobby floor, hosts up to 30 guests. Ideal for small meetings and gatherings.Meeting Room 2: Located on the Lobby floor, hosts up to 30 guests. Ideal for small meetings and gatherings.Meeting Room 3: Located on the Lobby level, equipped with modern technologies, and convenient access to all service areas. Suitable for meetings, banquets, business meeting, family reunion, gatherings or cocktail parties.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Superior King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Twin Bed

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe King Bed with Balcony

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Twin Bed with Balcony

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Family Room with 1 King Size Bed and Children Bunk Bed

  • Max. number of persons: 4
  • Area: From 40 m² / 431 sq ft

Deluxe King with Plunge Pool

  • Max. number of persons: 3
  • Area: From 65 m² / 700 sq ft
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe
Rooms

Our restaurants and bars

ANCAK RESTAURANT & LOUNGE

Type of cuisine: International

Located at Lobby level. Leading to the outdoor pool & famous Bali street shopping experience. Our chef proudly provides all-day dining. Chill out with a cold beer & lounge by the pool.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR AND WINE

Non contractual photo

The Lounge Bar is located near the lobby. Choose from our extensive selection of drinks and light snacks, as you enjoy the view of the garden at our lobby.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOLE BAR & LOUNGE

Non contractual photo

Ideally located in a serene environment. Perfect for private functions, both internal and external groups are welcome. Our FB team & diverse Chef can tailor a function to your budget & taste.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Bali Legian

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,064 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,139 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Loved it.. great location. Beautiful staff..

Customer review rating 4.5/5

Deb K. Friends - 07/04/2020 Confirmed reviews ALL

Have been before and will be back again

Dear Ms. Brooke, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Well located and nice hotel

Customer review rating 4.5/5

Maurice B. Couples - 30/03/2020 Confirmed reviews ALL

Well located and very nice hotel. Excellent staff also

Dear Mr. Maurice, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Excellent stay as always

Customer review rating 4.5/5

Daniel B. Solo - 28/03/2020 Confirmed reviews ALL

No matter what the situation is, Mercure Bali Legian never disappoints. It is my favourite hotel in Legian, with customer service excellence that goes beyond borders. I have stayed here for over 14 nights the past year alone, and will always be missing this hotel whenever we are apart. Like two souls falling and staying in love. Mercure Bali Legian, here’s to our romance!

Dear Mr. Edmund, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager
Customer review rating 4.5/5

Sue Families - 25/03/2020 Confirmed reviews ALL

Hotel nearly empty booked 2 rooms for 3 nights asked if an upgrade to a balcony room would be possible yes but need to pay $248 - that’s crazy I have stayed here before but so disappointed this time

Dear Mrs. Susan, Warmest Greeting from Mercure Bali Legian Thank you for taking time to pass on your feedback on your recent visit with us. I am disappointed to see the rating you have given following your recent visit to our hotel. As a team, we always strive our best to provide a genuine and outstanding service. We deeply apologize for inconvenience happened to you. We take a note all of your feedback and contact related head of department for further action. We wish to see you again in the future and you will reconsider us for your future stay. Feel free to drop an email to gr… and I will be very happy to assist your booking personally. Sincerely Melisa Guest Experience Manager gr…

Excellent

Customer review rating 4.5/5

Michael W. Couples - 24/03/2020 Confirmed reviews ALL

Could not ask to be looked after more in harrowing circumstances.

Dear Mr. Michael, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Well located

Customer review rating 4.5/5

Paul K. Solo - 23/03/2020 Confirmed reviews ALL

It’s always great and staff friendly and helpful. I always notice a slight musty or mouldy smell at the hotel - it’s been there for at least 3 years. In the air conditioning?

Dear Mr. Paul, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. We do apologize for inconvenience caused by moldy smell. Our Chief Engineering will follow up straight away follow up the feedback and ensure it will not happen again in the future. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Good Location, Easy to walk to everything. Staff were very accommodating.

Customer review rating 4.5/5

Monique Families - 23/03/2020 Confirmed reviews ALL

When we arrived there was a mistake with the room we had booked. The staff were extremely apologetic and changed our room to the request room straight away. all their services from pool and bar, restaurant and day spa were great and all the staff were amazing.

Dear Ms. S., Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Well located friendly staff great facilities

Customer review rating 4.5/5

Tom Families - 23/03/2020 Confirmed reviews ALL

Friendly staff with good location . Felt pampered and secure. Will definitely return for another stay.

Dear Mr. Thomas, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Great, Safe Location, close to all Bali holiday requirements

Customer review rating 4.5/5

Carl Couples - 23/03/2020 Confirmed reviews ALL

Well run hotel, eager to please guests. Good facilities and eateries and bars. Included breakfast is an adequate buffet. Happy hour is good value.

Dear Mr. Carl, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Well located,great stay

Customer review rating 4.5/5

Aisyah'alfi Families - 22/03/2020 Confirmed reviews ALL

Location was good acessible to all our needs including laundry and supermarkets. The family room was clean,comfortable and spacious to accomodate me and my family. My kids love the room and pool so much!

Dear Mr. K., Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Awesome location!

Customer review rating 4.5/5

Damo Friends - 21/03/2020 Confirmed reviews ALL

Great staff, well accommodating! I’ve travelled throughout the world using Mercure and I have never met such friendly staff throughout the hotel.

Dear Mr. R., Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Nice place to stay

Customer review rating 4.5/5

Single A. Solo - 21/03/2020 Confirmed reviews ALL

I have stayed at Mecure Legian on previous occasions. Everything about this hotel is great. Two pools which l love, good breakfast very good location. I will definitely be returning.

Dear Mrs. Heather, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Nice hotel, good position

Customer review rating 4.5/5

Colin L. Couples - 21/03/2020 Confirmed reviews ALL

Clean hotel, good facilities, good location

Dear Mrs. Denise, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Thank you for sharing your constructive feedback about shower head, our Chief Engineering will follow up immediately. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Great location, staff were wonderful

Customer review rating 4.5/5

Liana Families - 21/03/2020 Confirmed reviews ALL

Great location, staff were always smiling and we were greeted by everyone all the time, breakfast was delicious.

Dear Mrs. Liana, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Great stay

Customer review rating 4.5/5

Marjaurie Families - 20/03/2020 Confirmed reviews ALL

Fantastic

Dear Mrs. Marjaurie, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Security Deposit Not returned yet

Customer review rating 4.5/5

Mel Couples - 19/03/2020 Confirmed reviews ALL

I contacted the hotel on the 14/03/2020 via email to enquire how long it takes for the security deposit of $100 AUD takes to return to my account and no one has responded to my query. I am extremely disappointed in the lack of communication and service. I am yet to received the money back even though the money was processed back to our account on 10/03/2020. I will be taking this further.

Dear Mrs. Melissa, Warmest Greeting from Mercure Bali Legian Thank you for taking time to pass on your feedback on your recent visit with us. I am disappointed to see the rating you have given following your recent visit to our hotel. We deeply apologize for inconvenience happened to you. Following up your below email, I checked with our Front Office team and the deposit has been released on the same date of your departure. The release amount will not appear as refund transaction, it releasing the pending transaction from your card. You may check directly to your bank representative. If you have further question about the deposit, feel free to drop me an email to gr… and I will be very happy to assist you directly. Sincerely Melisa Guest Experience Manager gr…

Central location

Customer review rating 4.5/5

Alana Couples - 18/03/2020 Confirmed reviews ALL

Our check in process was smooth, our room looked smaller than the pictures but had an unnecessarily oversizes balcony. The bathroom had a decent amount of mould on top part of the sink. I wasn't keen on using the 'decorative' pillows as they looked filthy and every night we would place then on the ground and every day they were put back on the bed with the same covers. The shower is so poorly designed. Why does the door open INTO the shower with the shower head at the same end? For such a humid country, why is there no air conditioning in public spaces? Lobby and elevators to start with but what baffled me was the restaurant. So hot and sticky every morning for breakfast. I get that having the open doors to the pool is a nice effect, but the heat is uncomfortable. Another issue with the restaurant was the bees. I'm not sure what type of bee they are, but I am terrified of being stung as I am allergic, and everyday I saw other people concerned with them.

Dear Mrs. O., Warmest Greeting from Mercure Bali Legian Thank you for taking time to pass on your feedback on your recent visit with us. I am disappointed to see the rating you have given following your recent visit to our hotel. As a team, we always strive our best to provide a genuine and outstanding service. We deeply apologize for inconvenience happened to you. We take a note all of your feedback and contact related head of department for further action. We wish to see you again in the future and you will reconsider us for your future stay. Feel free to drop an email to gr… and I will be very happy to assist your booking personally. Sincerely Melisa Guest Experience Manager gr…

Well located Hotel with good facilities and service

Customer review rating 4.5/5

Ken Couples - 18/03/2020 Confirmed reviews ALL

The hotel is walking distance to the beach, entertainment and shopping. The staff are very accommodating and provide typical Balinese friendship and hospitality. It is very relaxing to swim in either of the two pools and the breakfast/dining menu offers food to suit most tastes. Will definitely stay again on my next visit

Dear Mr. Kenneth, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

60th b.

Customer review rating 4.5/5

60th B. Couples - 17/03/2020 Confirmed reviews ALL

The Mercure is in a great location and has wonderful staff who are always friendly and helpful.Our room was lovely and clean and a very good size. Breakfast was to die for with everything you could want! Overall the Mercure is a wonderful hotel in what I think the best location in Legian

Dear Mrs. Sharon, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Well located and awesome breakfast!

Customer review rating 4.5/5

Mel P. Families - 17/03/2020 Confirmed reviews ALL

Liked · Room was very comfortable and very clean. The breakfast was fantastic. Location was also great - only 60,000 rupiah cab ride to the international airport. Disliked · My little 7 year old was attacked by a 15 yo girl and 10 yo (?) boy in the pool where he was choked around the neck and pushed under the water. It was quite frightening and even more so because the lifeguard was not on the pool deck. I saw it happen and intervened. The parents of the other children were in the bar around the corner and could not even see the pool from where they were seated. More signage should be erected to insist on parents watching their children at all times in the pool.

Dear Mrs. Melinda, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the feedback. We are very sorry to know about the incident that happen to your little one. We already talk about this incident to our Pool Attendant, they will put more attention about this kind of situation. We deeply apologize for inconvenience happened to your little one. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager
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