Mercure Bali Legian 4 stars

Customer review rating (ALL Rating) 4.5/5 6,149 reviews

ALLSAFE approved hotel

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Mercure Bali Legian
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+ 23 Services

Hotel extras

  • Deluxe Room with Plunge Pool

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Close to restaurants, bars, shopping, and nightlife

  • Treat your kids to all-day Kids' Menu and Kids' Movie at Kids' Corner with MyKids package

  • Ancak Restaurant & Lounge serving international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Bali Legian

Jl Legian No 328
Legian Kelod Kuta
Kuta, Bali
80361 bali
indonesia

Tel: +623619386100

Fax: (+62)361/9386200

Check-in from 14h00

Check out up to 12h00

  • By plane

    NGURAH RAI At 4km / 2.49 miles

GPS:-8.708029, 115.171947

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ANCAK RESTAURANT & LOUNGE

Located at Lobby level. Leading to the outdoor pool & famous Bali street shopping experience. Our chef proudly provides all-day dining. Chill out with a cold beer & lounge by the pool.

Your meetings and events

Meeting Room 1: Located on the Lobby floor, hosts up to 30 guests. Ideal for small meetings and gatherings.Meeting Room 2: Located on the Lobby floor, hosts up to 30 guests. Ideal for small meetings and gatherings.Meeting Room 3: Located on the Lobby level, equipped with modern technologies, and convenient access to all service areas. Suitable for meetings, banquets, business meeting, family reunion, gatherings or cocktail parties.

Room descriptions and layouts

7 

meeting rooms

From 1 to 170 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Mercure Bali Legian

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,149 reviews

TripAdvisor Rating 4.0/5

2,124 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

holiday disaster

TripAdvisor rating 2.0/5

veystomo19 02/01/2022 TripAdvisor review

not only the room was barely upgraded, there's also no welcome note, fruit basket . terrible treatment for a platinum status and no health protocol during breakfast time. Pool view rooms are noisy, small . Overall this is one of the most unpleasant mercure hotels around

Bad family experience

Customer review rating 1.5/5

Anonymous Families - 18/12/2021 Confirmed reviews ALL

I paid for suite room on higher floor for 4 days but they gave us 1st floor deluxe. Because they said the suite is full. The tv was broken for 2 days after 4 times follow up. theres frog s happily swimming in the plunge pool. Breakfast not so good. Bad experience with family. My bad to choose this hotel for family holiday.

Dear Mr. Eriko Stefan Louis Lumuno, Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Komang Mudita front Office Manager

Worth it

Customer review rating 4.0/5

Danny B. M. P. Families - 10/12/2021 Confirmed reviews ALL

I got Good Service and worth it... But for GYM facilities make me a bit disappointed... Why Gym not open in the morning ?

Dear MR. Danny Boy Martua P., Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations especially for the GYM and WIFI; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Komang Mudita front Office Manager

Value for money and good place to stay.

Customer review rating 4.0/5

Edward N. Business - 07/12/2021 Confirmed reviews ALL

Hotel is OK for business trip and good place to stay.

Dear MR. NAINGGOLAN, EDWARD P , We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Komang Mudita front Office Manager

Nice & Friendly Stay

Customer review rating 5.0/5

A. Business - 28/11/2021 Confirmed reviews ALL

As said above, a nice friendly stay. Bulan always there for anything and very kind indeed.

Dear Alfian, We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Komang Mudita front Office manager

The location is strategic, close to everywhere, The hotel is comfortable and clean, The service is fast and very friendly.

Customer review rating 4.5/5

Catherine Business - 15/11/2021 Confirmed reviews ALL

I went to Bali for business, the plan was to only stay 1 night, because I was comfortable with the room I was staying in, I finally extended it again.

very good location

Customer review rating 3.5/5

Marcel Business - 13/11/2021 Confirmed reviews ALL

pleasant stay, constantly improved service. Room need maintenance.

Dear MR. I., ARIFIN JIE , Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Komang Mudita front Office Manager

Noce ambience

Customer review rating 3.0/5

Fauzia Business - 13/11/2021 Confirmed reviews ALL

I like the warm ambience and the location is very strategic and near to the beach. I like the staff they're really nice. The laundry service is really fast i like that but i lost my socks when i stay here The room is less maintenance i guess? Mixer tap is broke and tissue handle too (almost). The food is awful. I hope you guys can improve the taste of the food, even the basic menu like nasi goreng is not having taste at all. Good luck! ❤️

Dear Mrs. H. Aluisia Prahesti, Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Komang Mudita front Offie Manager

Good stay

Customer review rating 4.0/5

L. H. Business - 06/11/2021 Confirmed reviews ALL

a review is sometimes not nice to say. but for your good I have to say. 1. your wifi is not good in my room. 2. Your garden is not tidy. try you to my balcony and then look left right and down. I understand this pandemic is making it difficult for you. but you still have to take good care of your property. 3. Your food taste 6/10. 4. Your staf 9/10

Dear Mr. Lukmanul, H., Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Komang Mudita front Office Manager

Great Stay

Customer review rating 4.5/5

Enw Business - 18/10/2021 Confirmed reviews ALL

This was the first time I stayed here at Mercure Legian, and it was certainly very satisfying. The room was big and comfy (special thanks to the front office staff who gave me an upgrade for my elite Accor membership). The staff were all friendly and welcoming. I felt safe and confident that they implemented hygiene and covid safety protocols. They required that the customers be vaccinated and use PeduliLindungi apps. The room was also disinfected regularly. The hotel's location is also very good, near Legian/Kuta beach and close to many good restaurants. The only reason I give this hotel a 9 out of 10 is that I felt the breakfast was lackluster, though I understand it was very limited to the situation. It could have been better. Overall, it was exceptional and I would definitely love to come back.

Dear EGA , MR. N., We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Komang Mudita front Office Manager

Not perfect, but decent.

TripAdvisor rating 4.0/5

emirhartato 18/10/2021 TripAdvisor review

Stayed here for 5 nights and I had a nice experience. 1. Check-in process I actually arrived a few hours earlier from the check-in hours but my room was ready, probably because there weren't many guests staying at that time. My ALL benefit was easily recognized and fulfilled. Surprisingly I got complimentary of fresh slice fruits which is perfect for hot weather in Bali. 2. Room I was staying in Room 106, and the room is pretty standard with other Mercure branded hotel. Almost squeaky clean but the glass table already shown wear and tear. Size is decent for solo/couple, however for parents who travels with kids, you might want to consider a bigger room. I was expecting my room to be located in the high floor per my usual preference, but it's not a big deal, turns out the room was decent and close to the pool. Moreover, I don't have to worry about waiting/sharing elevator as Bali is still under Level 3 PPKM for Covid-19 prevention. Other minor issue was: the pillow, I think it needs to be replaced, it's too flat. 3. Restaurant As there weren't enough occupancy, breakfast was a la carte with 3 different of kind: continental, American, and Indonesian with a choice of side dishes. To be fair, I actually prefer a ala carte breakfast especially in the pandemic situation, I'm super hesitant to share buffet with other guests. Taste was decent, restaurant waiter/waitress may asked how's the food, some people may find it awkward, but I think it's a nice personal touch. Food portion is huge, I'm unable to finish most of the time because of my small tummy. I wish there was an option for 1/2 portion, because I personally don't like wasting food. 4. Location I think the location is great. Plenty of shops although most of them are closed due to pandemic (sadly) but there are essentials like mini market, money changer, and 5 minutes to Legian beach. 5. Covid-19 Protocol ALLSAFE branding is not just a name, I think this hotel managed to elevate their hygiene standard really well. Now it's just up to guests whether they want to comply or not (though you should follow, please!)

Dear Emirhartato, We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. and also your feedback about the pillow in your room has been addressed to our Housekeeper for further action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Komang Mudita front Office Manager

Good area and very clean

Customer review rating 4.5/5

Caroline J. M. Families - 17/10/2021 Confirmed reviews ALL

Staff was very good and we have good rest and good breakfast everyday

Dear, MR. m., Caroline Jasintha , We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Komang Mudita front Office Manager

Comfortable stay

Customer review rating 4.5/5

Anonymous Families - 15/10/2021 Confirmed reviews ALL

Overall it was a nice experience especially with the hotel situated near the beach and other touristy spots, affordable price, friendly and perceptive staff and comfortable room

Dear Priscilla , MR. T., We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Komang Mudita front Office manager

Good stay

Customer review rating 4.0/5

Felix Couples - 13/10/2021 Confirmed reviews ALL

Close to everywhere, good stay, good room, staff very helpfull

Dear HENGKY , MR. S., We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Komang Mudita front Office Manager

Excellent Service from All Staffs

Customer review rating 5.0/5

Albert G. S. Families - 10/10/2021 Confirmed reviews ALL

Fast Check-in and excellent customer service form the front desk

Dear Albert Gunawan , We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Komang Mudita front Office Manager

Very limited voucher tu be used for Accor Member

TripAdvisor rating 2.0/5

Deny S 04/09/2021 TripAdvisor review

I stay for one night and want to use my upgrade room and free breakfast voucher. But the receptionist not allowed me to use those voucher at the same time impolitely. I told them that I was stay there 3 months ago but allowed me to apply both of the voucher at the same time. I think there is miscom problem in the hotel frontline management. Very disappointed and very not recommended hotel for Accor member.

Dear Mr. Deny S Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. for the member voucher breakfast and the room upgrade voucher we are so sorry for the inconvenience caused as the term and condition of the membership is only one voucher can be used for each day, Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warmest Regards I Komang Mudita Front Office Manager

Nice Location and service

TripAdvisor rating 4.0/5

WinstonSby Business - 28/02/2021 TripAdvisor review

When I stayed there, only first floor rooms are opened. Few guests during the pandemic. Was upgraded to room with private pool. The hotels location is good, and the staffs are nice and accomodating. Definitely will come back.

Dear Happiness33147873193 warmest greeting from Mercure Bali Legian. thank you for taking the time to share your experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. warmest regards I Komang Mudita front office Manager

Decent Hotel in the Center of Legian

TripAdvisor rating 5.0/5

esantoso 05/01/2021 TripAdvisor review

Mercure Legian is one of my favorite hotel in Legian. Location is very good as it is in the center of Legian, so just within walking distance to many restaurants, bars and shops. Too bad, this time, due to covid, all crowd in Legian did not exist as most places are still close. All the staff are very friendly and special thank to bu Melisa, who is very helpful during my stay in Mercure. Room with plung pool is very nice

Dear Mr. Esantoso, warmest greeting from mercure Bali Legian. thank you for taking the time to share your great experience during your stay in Mercure Bali Legian. is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one warmest regards. I Komang Mudita front office Manager

Good location but needs an upgrade.

TripAdvisor rating 3.0/5

Joan H 11/02/2020 TripAdvisor review

The Mercure Bali Legian is in a great location but needs an upgrade as you are paying near top dollar for the stay. The billing system is the strangest system I have ever encountered and needs to be fully explained to guests as they arrive to stop guests being completely confused and angry.

Dear Joan H, Thank you for choosing Mercure Bali Legian during your recent visit to Bali. I have passed on and discussed your comments with the team who are saddened that you have not carried back amazing memories of your stay with us. Following up your feedback about the billing system, would you mind to send me the email to gr@mercurebalilegian.com for further information in order to follow up this matter with related department? We do apologize for inconvenience caused and we look forward to a return visit in the future to allow us to make up for these shortfalls that you have highlighted in your review. Best Regards, Melisa Guest Experience Manager gr@mercurebalilegian.com

Horrible stay

TripAdvisor rating 1.0/5

lisacI1294ZO 09/02/2020 TripAdvisor review

my daughter booked this as a staff member , she doesnt have a card as they are in the process of getting new ones however was given a letter my her manager to confirm staff rates applicable. however everytime we had breakfast we had to spend 30 min with reception to verify that staff rates were applicable. they didnt honor as she didnt have the card and couldnt show the letter as that was given to them at check in . the stay here was so bad i wont ever return. we paid for late check out so we could sleep through the day as we had a night time flight only for them to have a cocktail party on the 6th right outside our room, closing one of the pools to patrons. we couldnt sleep because the mc and music was so loud. the rooms were never cleaned properly.over all a very disapointing experience.

Dear lisacl1294ZO, Thank you for choosing Mercure Bali Legian during your recent visit to Bali. I have passed on and discussed your comments with the team who are saddened that you have not carried back amazing memories of your stay with us. We do apologize for the misunderstanding of the discount. We will do further investigation for this matter through related departments. For the party, it is annual party for member which welcome everyone to join. We do apologize for inconvenience caused by the noise. We hope we have the second chance to look forward for your return visit in the future to allow us to make up for these shortfalls that you have highlighted in your review. Best Regards, Melisa Guest Experience Manager gr@mercurebalilegian.com

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