WIFI/Internet Access- Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital
- Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport
- Enjoy complimentary minibar in all rooms
- Free bicycles rent to explore Alam Sutera's greenery
- Shuttle bus facility on weekends to IKEA and favorite Shopping Malls in Tangerang
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby
Services and practical information
Paying-
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
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Parking
- Private indoor parking
- Private outdoor parking
- Private enclosed outdoor parking
- Public outdoor parking (Paying)
- Public indoor parking (Paying)
- Bus/coach parking area
- Well-lit parking
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Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Accessible bathroom
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Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
- SOEKARNO HATTA
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Languages spoken at the hotel
- English
- Reception open 24 hours a day
- LATE CHECK-OUT UP TO 6PM
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Laundry
- Dry cleaning / Ironing (Paying)
- Shoe shine machine
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Boutiques/shopping
- Cash machine
- Gift shop/newspaper shop
- Porter
- Concierge
Hotel location
Jl Alam Sutera Boulevard Kav23
Serpong
South Tangerang
15325
tangerang
indonesia
- CIPAGANTI SHUTTLE : BANDUNG BSD, WTC BSD
- SOEKARNO HATTA At 30km / 18.64 miles - Shuttle paying
- SERPONG STATION At 11.8km / 7.33 miles
GPS : -6.244335, 106.651789
Companies and event centres nearby
Company
Your meetings and events
Easily accessible via its own entrance or from the main hotel lobby, we offer an ideal venue of business facilities including a grand ballroom with big pre-function area and 3 exclusive meeting rooms available in varying sizes.
| Room name | Surface area | Height | Theatre style | U-shaped Room | Board-room | Classroom style | Banquet |
|---|---|---|---|---|---|---|---|
| MILBERT | 55 m2 | 2 m | 35 | 18 | 24 | 30 | 40 |
| MORPHO | 60 m2 | 2 m | 40 | 32 | 24 | 39 | 40 |
| MONARCH | 72 m2 | 2 m | 45 | 32 | 24 | 39 | 40 |
| BALLROOM 2 | 275 m2 | 6 m | 240 | 84 | 60 | 150 | 150 |
| BALLROOM I | 275 m2 | 6 m | 240 | 84 | 120 | 150 | 150 |
| GRAND BALLROOM | 550 m2 | 6 m | 480 | 200 | 120 | 300 | 300 |
Our rooms
Superior Room with Queen Bed
The contemporary superior room (26-28 sq.m.) comes with 1 Queen Bed, bathroom with shower, minibar, LCD TV, WIFI Internet access.
Superior Room with twin beds
The contemporary superior room comes with Twin Beds, 26-28 sq.m., bathroom with shower, minibar, LCD TV, WIFI Internet access.
Superior 1 Queen Bed Pool View
Superior Pool View offer luxurious comfort & elegant, high quality amenities that create a sensation of serenity & relaxation.Features a modern espresso-machine, comfortable bathrobe, full minibar, daily newspaper, 2 soft drinks at Maniz Pool Deck
My Room - Athletic by Mr. Ikbal
Sport Room thematic - superior room (26-28 m²) comes with twin beds, bathroom with shower, minibar, LCD TV, WIFI Internet access. Special sport theme arrangement in room, you can enjoy our PlayStation 4 in room to make you feel home.
My Room - Twilight by Mrs. Vera
Digtal Room thematic - superior room (26-28 m²) comes with twin beds, bathroom with shower, minibar, LCD TV, WIFI Internet access. Special digital theme arrangement in room, you can enjoy our PlayStation 4 in room to make you feel home.
Privilege Room with Double Bed
Experience our spacious Privilege Room with 1 Double Bed, 32 m², and enjoy the following extras: modern espresso machine, large stylish sofa, full bathroom amenities, comfortable bathrobes plus complimentary full minibar and daily newspaper.
Privilege Room with Twin Beds
Experience our spacious Privilege Room with 2 Single Bed, 32 m², and enjoy the following extras: modern espresso machine, large stylish sofa, full bathroom amenities, comfortable bathrobes plus complimentary full minibar and daily newspaper.
- 171 rooms
- 133 non-smoking rooms
- 1 rooms for people with reduced mobility
- 8 connecting rooms
- Extra bed in room for adult
- Baby bed
Our restaurants and bars
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Simply designed and exuding a warm and cozy atmosphere, Mint & Pepper is an all-day dining restaurant in Mercure Serpong Alam Sutera, serving Indonesian & International cuisines. Turning fresh ingredients into delicious dishes. With a delightful selection
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Offers an interactive and cozy space to take a rest or talking business. The ideal spot to meet for signature coffee and tea or enjoying other beverages with the best quality.
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Bar is located in the middle of the pool deck area where guest could enjoy our pool bar which offers fresh healthy drinks and snacks while relaxing near the swimming pool with the fine view of Alam Sutera.
Our guest reviews for
Mercure Serpong Alam Sutera
100% genuine reviews from our guests
Find out more
Certificate of excellence 2019
Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying at our hotel to spend your quality time with your loved ones. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our warm hospitality. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you and your family back at the hotel at the soonest time. Thank you and best regards, Cyril MAS General Manager
Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Regarding your concern about the room amenities, please be rest assured that we are sharing this information to the Housekeeping department. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Cyril MAS General Manager
Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your review with us. Most especially, for choosing our hotel as your residence during your visit to Alam Sutera. It is great to read your wonderful comments and to know that your stay was an enjoyable one. Delivering great hospitality comes first for us, and we are very glad that Novia and everyone at the Food & Beverage department had gone extra mile in delivering our best service to you. We will surely inform all of the staffs about your compliment, therefore everyone will be motivated in keeping up the great service in the future. We are looking forward to welcoming you back at our hotel at the soonest time. Thank you and best regards, Cyril MAS General Manager
Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying at our hotel during your visit to Alam Sutera. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our breakfast. Your kind review will be shared to the entire team, especially the Food & Beverage department, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you back at the hotel at the soonest time. Thank you and best regards, Cyril MAS General Manager
Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for taking the time to share your concerns, especially for staying with us during your visit to Alam Sutera. We are very pleased to know that our service had met your satisfaction. As what you concerned about the room decoration; please be rest assured that the Engineering department will take a proper measure for our improvement. As your satisfaction is very important, we do hope that we will have another chance to serve you again in the near future and ensure that your experience will be a better one. Thank you and best regards, Cyril MAS General Manager
Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Cyril MAS General Manager
Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking your valuable time to share your review with us. We are very delighted that you and your loved ones enjoyed your "staycation" at our hotel especially because of our strategic location, comfortable room and warm hospitality that we offered. Your kind review and compliment will surely be shared to the entire team, as I believe this will motivate all the staffs to keep up the great service in the future. The entire team of Mercure Serpong Alam Sutera is looking forward to be welcoming you back at our hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager
Dear valued guest, Greetings from Mercure Serpong Alam Sutera, teh jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. We do apologize for the inconveniences caused during your stay. Please be rest assured that we will share your concerns to all the staffs, especially the Front Office department for our future improvement. However, please be informed that indeed check in time starts at 2 P.M, as it is also written in the booking confirmation. We sincerely hope to have another chance to serve you again in the future and give you a better experience, hopefully soon. Thank you and best regards, Cyril MAS General Manager
Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking your valuable time to share your review with us. We are very delighted that you and your loved ones enjoyed your "staycation" at our hotel especially because of our strategic location, comfortable room and cleanliness. Your kind review and compliment will surely be shared to the entire team, as we believe this will motivate all the staffs to keep up the great service in the future. The entire team of Mercure Serpong Alam Sutera is looking forward to be welcoming you back at our hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager
Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your review with us. We sincerely apologize for the inconveniences caused during your stay. Asper the information that you provided us and further investigation, indeed your payment was charged right away upon check in as our Front desk agent had asked you earlier. We normally make guests put some amount of deposit but we allow direct payment depending on guests' convenience. What you signed was an agreement that if any charges beside the room (such as laundry, in-room dining, spa) apply, you have to pay directly. However please be rest assured that your concern will be shared to the Front office department for our improvement in the future. We do hope that we will have a pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager
Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Cyril MAS General Manager
Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with to spend your year end holiday and taking the time to share your review with us. We are pleased to know that your stay had met your expectation. As for your concern regarding your check in and room amenities experience; please be rest assured that the Front Office and Housekeeping departments are taking a proper measurement for our improvement in the future. Your review will be shared to the entire team, as we strive to make your upcoming stay a better experience, therefore please kindly give us the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager
Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Cyril MAS General Manager
Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your positive feedback for your current stay at our hotel, especially for your loyalty with AccorHotels and Mercure Serpong Alam Sutera. We are very delighted to read your comments, as much as we love having you here. However we do apologize that you did not get the room as you expected. We would really appreciate if you can share the details of your request, therefore we will be able to share it with the Front Office department directly. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager
Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. We are pleased to know that your stay had met your expectation. As for your concern regarding our room lighting; please be rest assured that the Engineering department is taking a proper measurement for our improvement in the future. Your review will be shared to the entire team, as we strive to make your upcoming stay a better experience, therefore please kindly give us the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager
Kepada tamu yang terhormat, Salam hangat dari Mercure Serpong Alam Sutera. Terima kasih telah meluangkan waktu berharga anda untuk membagikan pengalaman anda menginap kepada kami. Saya sangat senang membaca komentar positif anda, terutama mengetahui bahwa anda sangat menikmati waktu staycation anda bersama kami. Saya yakin bahwa seluruh staff akan senang dan termotivasi oleh ulasan anda dan kami sangat berharap dapat kembali menyambut anda di hotel Mercure Serpong Alam Sutera secepatnya. Terima kasih dan salam hangat, Cyril MAS General Manager
Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for taking the time to share your positive review with us. We are very pleased to know that our service had met your satisfaction. It will be more pleasurable for us to hear about what you like the most about our hotel, especially to know about what we can improve. Your kind review will be shared to the entire team as we believe this will encourage all the staffs in keeping up the great performance in the future. We are looking forward to be welcoming you back at the hotel at the soonest time. Thank you and best regards, Cyril MAS General Manager
When making a booking at this hotel:
- I earn Status & Rewards points
- I do not earn points
- I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
- I can use my Rewards points
- I cannot use my points
- I benefit from {{fidelityCard}} advantages
- I benefit from advantages
- I do not benefit from advantages
- I can take advantage of the Members' rate
- I cannot take advantage of the Members' rate