Mercure Serpong Alam Sutera

Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 788 reviews

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Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang

GPS:-6.244335, 106.651789

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Your meetings and events

Easily accessible via its own entrance or from the main hotel lobby, we offer an ideal venue of business facilities including a magnificent grand ballroom with spacious pre-function area and 3 exclusive meeting rooms available in varying sizes.

Room descriptions and layouts

meeting rooms

From 1 to 300 


Configuration is not available for these requirements
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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  788 reviews

TripAdvisor Rating  4.5/5  2,209 reviews

Bussinnes Vacation

TripAdvisor rating 5.0/5

aloneg343 Business - TripAdvisor review

So nice vacation on here, all staff on here very kind especially ms evi, the room was good, strategic location, swimming poll was great i have bussinness on here from 23 until 26 november, the food so delicious


TripAdvisor rating 4.0/5

hendrasirait TripAdvisor review

Good and warm service from all employees. Hotel clean and clean up regularly. Gym and pool are sufficient for simple stay cation. Location in good place and surrounding with many places of food and shopping


TripAdvisor rating 5.0/5

210bagusa Business - TripAdvisor review

Nice place to work and excellent staf (rifki). Food oke, room clean and tidy. place to watch world cup with friends. (Nobar piala dunia) Coffee is good. Breakfast oke Lunch nice Dinner oke Smooking room available.

Kepada 210bagusa, Salam hangat dari Mercure Serpong Alam Sutera. Terima kasih atas ulasan dan komentar positif yang anda bagikan kepada pengunjung Trip Advisor. Saya sangat senang membaca dan mengetahui bahwa pengalaman menginap serta rapat memenuhi kepuasan anda. Bagi saya dan tim, kepuasan terhadap pelayanan adalah sangat utama dan mengetahui bahwa hal tersebut telah anda rasakan, membuat kami jauh lebih termotivasi untuk memberikan pelayanan yang lebih baik lagi di kemudian hari. Saya akan pastikan bahwa Rifki, mendapatkan apresiasi yang setimpal untuk pelayanan yang diberikan terhadap anda. Saya juga yakin, hal ini dapat mendorong seluruh staff lain untuk dapat memberikan pelayanan yang terbaik di kemudian hari. Kedatangan anda kembali ke Mercure Serpong Alam Sutera sangat kami nantikan secepatnya. Terima kasih dan salam hangat, Jessica Uekermann General Manager

Well located, friendly staff

Customer review rating 4.0/5

Lyzl M. Families - Confirmed reviews ALL

We stay for 5 nights in Here. We always happy when we meet the staff. All the staff very friendly and helpful. This is why we love to stay in here. And of course the located very strategic.

I will recommend this hotel for my friends and family

TripAdvisor rating 5.0/5

Aep S TripAdvisor review

For breakfast and dinner its oke the best.. And for room very comfortable,ms.lila is a good person and polite, i like stay in this hotel, i can recommend it for all my friend. For swimming pool it's oke. Thanks Mercure Hotel

Dear 198aeps, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your review here on Trip Advisor. Most especially, for choosing our hotel as your residence during your visit to Alam Sutera. It is great to read your wonderful comments and to know that the hotel location, the facility, the cleanliness as well as the service from our staff met your expectations. Delivering great hospitality comes first for us, and we are very glad that Lila had gone extra mile in delivering our best service to you. I will surely inform all of the staffs about your compliment, therefore everyone will be motivated in keeping up the great service in the future. We are looking forward to welcoming you back at our hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

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Other web-users rate our hotel

  • 177 reviews 9.2/10 Location
  • 336 reviews 7.8/10 Room
  • 487 reviews 8.7/10 Service
  • 21 reviews 8.8/10 WiFi
  • 199 reviews 8/10 Cleanliness
  • 113 reviews 7.5/10 Breakfast
  • 87 reviews 5.9/10 Comfort
  • 46 reviews 5.5/10 Value

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