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Mercure Serpong Alam Sutera 4 stars

Customer review rating 4.3/5 5,777 reviews

ALLSAFE approved hotel

Mercure Serpong Alam Sutera
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+ 22 Services

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23
Serpong
South Tangerang
15325 tangerang
indonesia

Tel: +622129668668

Fax: (+62)21/29668658

Check-in from 14h00

Check out up to 12h00

  • CIPAGANTI SHUTTLE :  BANDUNG BSD WTC BSD

  • By plane

    SOEKARNO HATTA At 30km / 18.64 miles - Shuttle paying

  • By train

    SERPONG STATION At 11.8km / 7.33 miles

GPS :-6.244335, 106.651789

Companies

  • ALLIANZ 2.5 km / 1.55 mi
  • BCA BANK 0.6 km / 0.37 mi
  • BII BANK 0.3 km / 0.19 mi
  • CHEVROLET SERPONG km / mi
  • GERMAN CENTRE 7.5 km / 4.66 mi
  • HONDA UNION SERPONG 1.2 km / 0.75 mi
  • MANDIRI BANK 0.6 km / 0.37 mi
  • MEGA BANK 2.5 km / 1.55 mi
  • PERMATA BANK 0.7 km / 0.43 mi
  • PLASA TELKOM 6.0 km / 3.73 mi
  • PT PGN TBK 6.0 km / 3.73 mi
  • SINARMAS LAND PLAZA 7.5 km / 4.66 mi
  • SINARMAS PULP&PAPER 0.3 km / 0.19 mi
  • TELKOMSIGMA 7.0 km / 4.35 mi
  • TOYOTA AUTO 2000 2.5 km / 1.55 mi

Hotel services

MINT & PEPPER

Simply designed and exuding a warm and cozy atmosphere, Mint & Pepper is an all-day dining restaurant in Mercure Serpong Alam Sutera, serving Indonesian & International cuisines. Turning fresh ingredients into delicious dishes. With a delightful selection

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Breakfast à la carte
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 171 rooms
    • One room for people with reduced mobility
    • No family room
    • 8 connecting rooms
    • 133 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • English
    • Indonesian
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Check In & Check-out facilities
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
Access to property
  • Shuttle
    • SOEKARNO HATTA Additional charge
    • CGK Additional charge
  • Quality Parking Services
    • On site
    • 80 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
Well-being
  • Maniz Swimming Pool Currently unavailable
    • Outside
    • On site
  • Maniz Fitness Center Currently unavailable
    • On site
    • Massage
Family
  • Services for children
    • Childrens TV Channels
    • Video game area
    • Play area

Your meetings and events

Easily accessible via its own entrance or from the main hotel lobby, we offer an ideal venue of business facilities including a grand ballroom with big pre-function area and 3 exclusive meeting rooms available in varying sizes.

Room descriptions and layouts

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Podium

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,777 reviews

TripAdvisor Rating 4.5/5

1,574 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

friendly and responsive staff

Customer review rating 4.0/5

Anonymous Couples - 10/10/2021 Confirmed reviews ALL

facilities all functioning well but room could have been cleaner

Dear Valued Guest, Thank you for staying with Mercure Serpong Alam Sutera. We very much appreciate your comments regarding your stay at our hotel. We will inform this feedback to our related department as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Jessica Uekermann General Manager

Good Stay

Customer review rating 4.0/5

Thomas R. A. P. Solo - 08/10/2021 Confirmed reviews ALL

Comfortable Stay

Dear Mr. Thomas Raditya Arya P., We very much appreciate your comments regarding your stay at the Mercure Serpong Alam Sutera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager
Customer review rating 3.5/5

M. I. A. Solo - 04/10/2021 Confirmed reviews ALL

Staff are very friendly, professional and responsive. A bit disappointed with the food quality since I paid quite expensive price for the quarantine package here.

Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera! Thank you for spending your time to review about your staying experience. We are sorry that your stay wasn't at the best. We will inform to our related department regarding your comments for improving. We hope that your next coming will be more pleasant and more enjoyable Thank you again for sharing your experience and we look forward to see you again soon Warmest regards, Jessica Uekermann General Manager

Is ok

Customer review rating 3.5/5

Anonymous Solo - 29/09/2021 Confirmed reviews ALL

Is ok

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Serpong Alam Sutera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In regards laundry experience could you please to give us additional information to: in… your feedback is very important for us to improve our hotel services to every guest. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jessica Uekermann General Manager

Good stay

Customer review rating 4.0/5

Sri L. Couples - 27/09/2021 Confirmed reviews ALL

It was a good stay during our quarantine. Although towards the end, we felt bored of the same meals we got every day, the room services provided were good and quick.

Dear Mr. Sugeng H. , We very much appreciate your comments regarding your stay at Mercure Serpong Alam Sutra. We are delighted to hear that you had a good stay during your quarantine and appreciated the room service that was provided good and quick, however we apologize for the food that did not meet your expectation. I will share your comments with our team particularly food & beverages department. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Jessica Uekermann General Manager

good location, meh service

Customer review rating 3.0/5

Anonymous Business - 26/09/2021 Confirmed reviews ALL

good location good size room service is okay, slow and not responsive. room starting to show age, a little bit dirty.

Dear Mr. Albert W., We very much appreciate your comments regarding your recent stay at Mercure Serpong Alam Sutra. We sincerely apologize for some of the facility that did not meet your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Jessica Uekermann General Manager

Big and nice room, location is perfect for me

Customer review rating 4.0/5

Agus W. Business - 24/09/2021 Confirmed reviews ALL

Big and nice room, location is perfect for me. Need to be improved are the cleanness of carpet and smelly of sofa chair, I need to ask to change the sofa chair cause of too smelly let me uncomfortable. The service is good, they done quickly for my need, especially the front desk Ms Evi, she gave the best service for processing my check out.

Dear Mr. Agus S., We very much appreciate your comments regarding your stay at Mercure Serpong Alam Sutra. It is always a pleasure to receive a positive feedback regarding our room, the location of our Hotel, as well as services of our staff, your kind word has been passed to our team particularly Mrs. Evi, however we apologize for the cleanliness of the room particularly the smelly coming from the sofa chair and also the carpet that did not meet your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager

Good stay

Customer review rating 4.5/5

Cesa Families - 19/09/2021 Confirmed reviews ALL

It's nice to spend our time in this hotel. My kid was very satisfied. But need more improvement on contactless lift and hand sanitizer.

Dear Mrs Cesa, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

All was good within the allowed limit of the Quarantane

Customer review rating 4.0/5

Anonymous Solo - 17/09/2021 Confirmed reviews ALL

All good, especially I liked very much the afternoon snack break !

Dear Miss. Claudia Patricia K., Thank you for taking your time to share your experience at Mercure Serpong Alam Sutera, we are delighted to hear that you had a good experience during your stay and thank you for your recognition about the afternoon snack break, certainly we will forward your positive comments to the entire team for their motivation. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcome you back at Mercure Serpong Alam Sutera soon and hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager

quarantine Hotel

Customer review rating 4.5/5

Andri A. Business - 16/09/2021 Confirmed reviews ALL

clean room and nice staff

Dear Mr. Andri A., We very much appreciate your comments regarding your stay at Mercure Serpong Alam Sutra. It is always a pleasure to receive a positive feedback regarding the cleanliness of the room as well as the friendliness of our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager

Well located, but internet connection was not really good

Customer review rating 3.5/5

Ben Solo - 15/09/2021 Confirmed reviews ALL

I was on quarantine days after arriving from abroad. I think the room was quite spacious but the blanket was not really comfy for me. The food service was good, cappuccino was so good. One thing to be in the spotlight was the internet connection. Its signal was continuing on and off during the video call.

Dear Mr. Bangun Canggih Wicara P., We very much appreciate your comments regarding your stay at Mercure Serpong Alam Sutra. It is always a pleasure to receive a positive feedback regarding the spacious room as well as the good food and the cappuccino, however we apologize for the internet connection that did not meet your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager

well located, good stay, good service

Customer review rating 4.5/5

Susy K. H. Families - 13/09/2021 Confirmed reviews ALL

we like the atmosphere of the hotel, the rooms are comfortable, the location of the hotel is close to the mall

Dear Miss. Susy K., Thank you for taking your time to share your experience at Mercure Serpong Alam Sutera, we are delighted to hear that you had a good experience during your stay and thank you for your recognition about the comfortable of the room, the atmosphere of our Hotel as well as the location, certainly we will forward your positive comments to the entire team for their motivation. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcome you back at Mercure Serpong Alam Sutera soon and hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager

Good stay

Customer review rating 4.5/5

Yustinus Business - 09/09/2021 Confirmed reviews ALL

I stay for quarantine and its comfortable for staying also have a good support while staying there

Dear Mr. Yustinus Wisnu N., Warmest greetings from Mercure Serpong Alam Sutera! Thank you for staying with us. We were so glad that we can serve your quarantine stay. We also thank you for spending your time to rate and review your staying experience. Your feedback is really meant to us. We will inform our team about your comments, so that we always can do our best service to every guest. We hope that we can meet you again soon at Mercure Serpong Alam Sutera, but more than anything we hope that you always stay safe and stay healthy! Thank you Sincerely, Jessica Uekermann General Manager

Good location

Customer review rating 4.0/5

Suharnomo S. Families - 09/09/2021 Confirmed reviews ALL

Fortunatly the hotel location is near by the OMNi hospital,I had emergency case before,and I got to ER in the hospital for emergency case, imagine if the hotel far away from hospital, difficult time will be there..

Dear Mr Suharnomo Bin S., Thank you for taking your time to share your experience at Mercure Serpong Alam Sutera, we are delighted to hear that you had a good experience during your stay, Indeed it is very fortunate that our location is near to the hospital and other interesting spot and place to go, certainly we will forward your positive comments to the entire team for their motivation. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcome you back at Mercure Serpong Alam Sutera soon and hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager

great stay

Customer review rating 4.0/5

Natalia Solo - 08/09/2021 Confirmed reviews ALL

The self isolation was really nice

Dear Miss Hanny N., Thank you for taking your time to share your experience at Mercure Serpong Alam Sutera, we are delighted to hear that you had a good experience during your stay, certainly we will forward your positive comments to the entire team for their motivation. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcome you back at Mercure Serpong Alam Sutera soon and hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager

friendly and helpful sales person, overall friendly, welcoming, and fast-responding staff. However, hotel needs improvement on the vegan meal plan

Customer review rating 3.5/5

Anonymous Solo - 08/09/2021 Confirmed reviews ALL

Staffs were determined to provide the customer's request, although miscommunication happened often, for example during me requesting the salad dressing I wanted. However, they responded fast and provided quick service. Kitchen needs some knowledge about some nutrition, managing dietary restriction (especially vegan) to make it more variative, and ability to understand customer's request accurately. Quality of fruit: I was given browned bananas upon my request (not that they're not edibles but it serves a good purpose on the hotel's image to always serve the highest quality of food to their customers). On my first day of stay, staff expressed her intent to register me on the Mercure's or Accor's membership (whichever is right) so that my 8-day stay would be credited towards my account that she was able to take care of (based on what she said). However, on my last day during check out, I found that the account hasn't been created and my 8-day stay wouldn't be able to be credited. It would be great to have more varieties on beer too, especially imported ones.

Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! First of all, we want to thank you for choosing our hotel to accommodate your quarantine stay. We also thank you for spending you time to share your experience with us. We sincerely want to apologize for the missed things happened during your stay, and we will take this comments as our motivation to improve our service. Thank you so much for your concern and input for our team. We hope that we can meet you soon to serve you better in your next stay. But more than anything, we hope that you always stay healthy and stay safe. Thank you and have a nice day Sincerely, Jessica Uekermann General Manager

Good stay

Customer review rating 3.5/5

J Families - 06/09/2021 Confirmed reviews ALL

Booked this hotel as our mandatory quarantine hotel. Found everything satisfactory, food was good and plenty, rooms were comfortable enough.

Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera! Thank you for choosing us to accommodate your quarantine stay. We very much appreciate your comments regarding your stay at our hotel. We will inform the related department and follow up your comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager

Well located, comfortable rooms, nice staffs

Customer review rating 4.0/5

Sisilia Solo - 06/09/2021 Confirmed reviews ALL

I enjoyed my quarantine days, about 8 days, and pleased with the service started from airport pick-up and in-hotel service.

Dear Miss. Sisilia Juliana H, Thank you for taking your time to share your experience at Mercure Serpong Alam Sutera, we are delighted to hear that you had a good experience during your stay, certainly we will forward your positive comments to the entire team for their motivation. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcome you back at Mercure Serpong Alam Sutera soon and hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager

Stay cation Hotel

TripAdvisor rating 5.0/5

fajaroktama 07/04/2021 TripAdvisor review

Hotel location closed living world mall alam Sutera. Just walk around 2 minutes from hotel. Helpfull and friendly staffs. Local menus at restaurant. Room clean and safety with health protocol. Recommended staycation hotel for family.

Dear fajaroktama, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying at our hotel to spend your quality time with us. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our warm hospitality, Health protocol that we always implemented. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you and your family back at the hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Good choice for business and family trip

TripAdvisor rating 5.0/5

fenty o Business - 28/06/2020 TripAdvisor review

good location, easy to go anywhere, nice clean and comfortable rooms. around the hotel many restaurants. I'm not worried about looking for a lot of food even in the current covid situation. recommended for business and family trips

Dear fenty o, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! Thank you for taking the time to share your experience at Mercure Serpong Alam Sutera. It was our great pleasure to have you staying with us. we are glad that, our hotel centrally located at Alam Sutera, with Leisure, Dinning, Shopping activities is convenient for you. Thank you again for your kind words and your pleasant review of our hotel. Nothing makes us happier than to know that you will definitely come back. In the meantime, stay healthy and stay safe! Our Best Regards, Jessica Uekermann General Manager

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