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Mercure Serpong Alam Sutera 4 stars

Customer review rating 4.3/5 5,681 reviews

ALLSAFE approved hotel

Mercure Serpong Alam Sutera
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+ 14 Services

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SOEKARNO HATTA Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM Paying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Tennis Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23
Serpong
South Tangerang
15325 tangerang
indonesia

Tel: +622129668668

Fax: (+62)21/29668658

Check-in from 14h00

Check out up to 12h00

  • CIPAGANTI SHUTTLE :  BANDUNG BSD WTC BSD

  • By plane

    SOEKARNO HATTA At 30km / 18.64 miles - Shuttle paying

  • By train

    SERPONG STATION At 11.8km / 7.33 miles

GPS :-6.244335, 106.651789

Companies

  • ALLIANZ 2.5 km / 1.55 mi
  • BCA BANK 0.6 km / 0.37 mi
  • BII BANK 0.3 km / 0.19 mi
  • CHEVROLET SERPONG km / mi
  • GERMAN CENTRE 7.5 km / 4.66 mi
  • HONDA UNION SERPONG 1.2 km / 0.75 mi
  • MANDIRI BANK 0.6 km / 0.37 mi
  • MEGA BANK 2.5 km / 1.55 mi
  • PERMATA BANK 0.7 km / 0.43 mi
  • PLASA TELKOM 6.0 km / 3.73 mi
  • PT PGN TBK 6.0 km / 3.73 mi
  • SINARMAS LAND PLAZA 7.5 km / 4.66 mi
  • SINARMAS PULP&PAPER 0.3 km / 0.19 mi
  • TELKOMSIGMA 7.0 km / 4.35 mi
  • TOYOTA AUTO 2000 2.5 km / 1.55 mi

Your meetings and events

Easily accessible via its own entrance or from the main hotel lobby, we offer an ideal venue of business facilities including a grand ballroom with big pre-function area and 3 exclusive meeting rooms available in varying sizes.

Room descriptions and layouts

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Podium

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our restaurants and bars

MINT & PEPPER

Type of cuisine: International

Simply designed and exuding a warm and cozy atmosphere, Mint & Pepper is an all-day dining restaurant in Mercure Serpong Alam Sutera, serving Indonesian & International cuisines. Turning fresh ingredients into delicious dishes. With a delightful selection

Menu (PDF)
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  • Sunday -

MOCCA

Offers an interactive and cozy space to take a rest or talking business. The ideal spot to meet for signature coffee and tea or enjoying other beverages with the best quality.

Non contractual photo

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MANIZ POOL DECK BAR

Bar is located in the middle of the pool deck area where guest could enjoy our pool bar which offers fresh healthy drinks and snacks while relaxing near the swimming pool with the fine view of Alam Sutera.

Non contractual photo

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Our guest reviews for
Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,681 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,515 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located

Customer review rating 4.5/5

Anonymous Solo - 24/07/2021 Confirmed reviews ALL

The place is great, gampang ngegofood. The only issue I have is that the lighting in the room is too dim.

Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera, the jewel of the city! Thank you for taking the time to tell us about your experience at the Mercure Serpong Alam Sutera. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jessica Uekermann General Manager

good stay

Customer review rating 4.0/5

Anonymous Solo - 22/07/2021 Confirmed reviews ALL

Nice place & good environment

Dear Valued Guest, Thank you for staying with Mercure Serpong Alam Sutera. We really appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager
Customer review rating 2.0/5

Sheila Solo - 20/07/2021 Confirmed reviews ALL

the food, services, and cleanliness is bad

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you to choose Mercure Serpong Alam Sutera as your prefered Accomodation in Tangerang, and share your experience with us. Please kindly accept of deepest apology for the inconvenience caused during your stay. It is indeed understandable that we wish for everything to run well during your stay, as we do daily phone call to your room to make sure everything was good. However please be rest assured that we are taking serious measure on this matter to ensure that such thing will not occur in the future. We will definitely share your review to the entire team for our future improvement and investigation as we strive to make a better experience the next time you stay at our hotel. Therefore, we wish to have another chance to serve you back at Mercure Serpong Alam Sutera for staycation/ business, hopefully soon. Our best regards, Jessica Uekermann General Manager

well services

Customer review rating 4.0/5

Nike F. P. Business - 04/07/2021 Confirmed reviews ALL

clean, responsive

Dear Valued Guest, Thank you for staying with Mercure Serpong Alam Sutera. We also thank you for spending your time to give us your feedback about your staying experience. We hope that we can serve you again soon in your next visit. All the best for you and please stay safe always Sincerely, Jessica Uekermann General Manager

Very kindness front office ,

Customer review rating 4.5/5

Hendra G. L. Families - 30/06/2021 Confirmed reviews ALL

We were check in very late at 10.00 pm But front office ms Ira very humble and kindness to treat us, not too long to the prepare 2 room same floor

Dear Mr. Hendra G. l., Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your positive feedback for your current stay at our hotel, especially for your loyalty with AccorHotels and Mercure Serpong Alam Sutera. We are very delighted to read your comments, as much as we love having you here. Your kind review will be shared to the entire team, especially Ira in the Front Office department as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Staying 2 Nights

Customer review rating 4.5/5

Bhawa M. Families - 26/06/2021 Confirmed reviews ALL

Staying 2 nights. Got welcome drink & milkshakes for my kids. Well located, cozy room, friendly staffs, good facilities, breakfast choices and tasted great. Overall very pleased. Thanks for the hospitality

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Good hotel with good location for sport, food and shopping

Customer review rating 4.5/5

Reny D. Families - 21/06/2021 Confirmed reviews ALL

i stayed with my kids, unfortunately because of covid restrictions so the swimming pool is not open. we definitely will come back once the situation is better

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying at our hotel to spend your quality time with your loved ones. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our strategic location. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you and your family back at the hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Business Stay

Customer review rating 4.0/5

P. Business - 19/06/2021 Confirmed reviews ALL

Stay 2 night for business purpose. Check in was slow since there are 3 queue in front of me, and there's only one staff. I left some food in the room and got out in the morning. I requested the room to be cleaned. However, when I came back the martabak box was missing, while other food was still there. Other than that, everything was fine.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying at our hotel during your business visit in Alam Sutera. It is indeed our pleasure to know that your stay was an enjoyable one. However please be rest assured that we are taking serious measure on your concern matter to ensure that such thing will not occur in the future. The entire team is looking forward to be welcoming you and your family back at the hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Perfect Location

Customer review rating 4.0/5

Borneo Business - 19/06/2021 Confirmed reviews ALL

The location perfect for a hotel, cross to the mall and surrounding with Cafe and resto. Room clean n services just great

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Need improvement

Customer review rating 3.0/5

Surijanto S. Families - 16/06/2021 Confirmed reviews ALL

I do not have high confident in the Covid protocol impose by the hotel management. If we arrive from the basement parking lot, out of 5 days I stayed, only once I had temperature check because nobody is there to check. While if entering from lobby, there is a person checking body temperature of each guest everytime. Shower holder in the room I stayed was no longer able to hold the shower head properly, this shall never happened in a well checked room. I see no sticker of seal at the room door stating the room has been disinfected.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city. Thank you for taking the time to share your valuable review with us. We sincerely apologize for the inconveniences caused during your stay. It is very regrettable that our ALLSAFE implementation could not meet expectation. Please rest assured that all of your concerns will be shared to the entire team for our improvement in the future. We sincerely wish that you would give us another chance to serve you better in the near future. Thank you and best regards, Jessica Uekermann General Manager

Excellent service staff

Customer review rating 4.5/5

Patrick Business - 04/06/2021 Confirmed reviews ALL

Service staff were all very helpful and friendly. Made my staff at the hotel very pleasant

Dear Mr. Patrick T., We very much appreciate your comments regarding your stay at Mercure Serpong Alam Sutra. It is always a pleasure to receive a positive feedback regarding our friendly and helpful staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager

Just stay at our room

Customer review rating 4.0/5

Nn Families - 04/06/2021 Confirmed reviews ALL

So far room is comfortable, clean but unfortunately we can't open the window and we can't swim. And the importants things, there is no hotel room restriction. So many people in loby when we checked in but this is the first time we stay at hotel since pandemic period.

Dear Mrs S., Thank you for taking your time to share your experience at Mercure Serpong Alam Sutera. We are delighted to hear that you had a comfortable and clean room while staying with us. Referring to your concern regarding the window that could not be opened it was designed for the safety of our guest, and as well as the swimming pool at that time we following the local city regulation to temporary closed during Idul fitri until the end of the May and it was unfortunate that it happen to you during your stay, However we are glad to inform you that the swimming pool now is open. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcome you back in our Hotel in the near future. Sincerely, Jessica Uekermann General Manager

Almost perfect stay

Customer review rating 4.0/5

Kartika Families - 03/06/2021 Confirmed reviews ALL

Love the room size and design Perfect pool and playground for kids Nice varieties for breakfast, only shortstaff in the restaurant, so we have to wait to be served

Dear Miss Kartika M., We very much appreciate your comments regarding your stay at Mercure Serpong Alam Sutra. It is always a pleasure to receive a positive feedback regarding our perfect pool and playground for kids as well as the varieties of the breakfast, however we apologize for the queuing and delaying service at the restaurant that did not meet your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager

Good Location & nice breakfast

Customer review rating 3.0/5

Silvia S. T. Families - 30/05/2021 Confirmed reviews ALL

Actually this hotel is good & we like staying here. However we had not a good experience related the room card access when tried to go up from lobby. It couldn't work (in the elevator) til 3 times!! And needed extra efforts to queue to the front office, informed the staff & got the fixed one. I didn't get mad for the 1st & 2nd time , but I was very upset for the 3rd time and asked to meet the duty manager. And I found another guest got the same problem too. This is 4 star hotel , can the respective parties pay attention to this issue. Really thanks may share this.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking your valuable time to share your review, especially for choosing our hotel as your residence during your visit in Alam Sutera. We sincerely apologize for the inconveniences caused and appreciate you sharing your concerns with us. Your concerns regarding the lift access will be shared to the Engineering team, therefore we will be able to improve the service in order to make your next stay a more enjoyable experience. We do hope to serve you again at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Stay cation Hotel

TripAdvisor rating 5.0/5

fajaroktama 07/04/2021 TripAdvisor review

Hotel location closed living world mall alam Sutera. Just walk around 2 minutes from hotel. Helpfull and friendly staffs. Local menus at restaurant. Room clean and safety with health protocol. Recommended staycation hotel for family.

Dear fajaroktama, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying at our hotel to spend your quality time with us. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our warm hospitality, Health protocol that we always implemented. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you and your family back at the hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Good choice for business and family trip

TripAdvisor rating 5.0/5

fenty o Business - 28/06/2020 TripAdvisor review

good location, easy to go anywhere, nice clean and comfortable rooms. around the hotel many restaurants. I'm not worried about looking for a lot of food even in the current covid situation. recommended for business and family trips

Dear fenty o, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! Thank you for taking the time to share your experience at Mercure Serpong Alam Sutera. It was our great pleasure to have you staying with us. we are glad that, our hotel centrally located at Alam Sutera, with Leisure, Dinning, Shopping activities is convenient for you. Thank you again for your kind words and your pleasant review of our hotel. Nothing makes us happier than to know that you will definitely come back. In the meantime, stay healthy and stay safe! Our Best Regards, Jessica Uekermann General Manager

Nice hotel

TripAdvisor rating 4.0/5

M11NK 29/01/2020 TripAdvisor review

I arrive at hotel at about 16.00 and rushing to check in because i have to go out again at 17.00 but the room is not ready and the reception staff asked me to wait for 15 minutes. After 15 minutes she gave me the room key but when we enter the room there are 2 engineering staff inside painting the room! So we have to go back to reception desk and they ask me to wait another 5 minutes. And by the way, no smile at all from the girl at reception desk Other than the girl at the reception desk and the check in experience, our stay in this hotel is good. Nice bfast, nice fb staff, nice hk staff.

Dear M11NK, Greetings from Mercure Serpong Alam Sutera, the jewel in the city. Thank you for staying with us during your visit to Alam Sutera and taking the time to share you valuable review with the visitors of Trip Advisor. Please kindly accept our sincerest apology for the unpleasant experience on your arrival. It is terribly regrettable that such kind of error occurred and it is our concern to make sure that it wont happen anymore in the future. Therefore all of your concerns will be shared to the entire team, especially the Front Office department for our improvements. Again we do apologize and sincerely hope that we might have another chance to serve you again in the future. Thank you and best regards, Tan Verawaty Executive Assistant Manager

Best hotel in PIK area

TripAdvisor rating 5.0/5

Max_Perry_69 Business - 14/12/2019 TripAdvisor review

The hotel is very good, people inside of the hotel it is all very kind, I remember especially mrs. Ninik Setiawan who help he in solving some personal issue where I need the local people. Hotel is located in a very nice shopping mall where there are several good restaurant and bar.

Dear Max_Perry_69, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! Thank you for taking time to share your moment with us. We were glad to hear that you enjoyed our location which is near by point of interest. We agree that our great location is big advantage for our hotel. However, our location is at Alam Sutera Area. We would like to say thank you very much for your encouraging comments about a wonderful team Ibu Ninik Setiawan. she will be very happy that you recognised her efforts. Again, thank you so much and we look forward to welcoming you back here soon with another pleasure moment. Have a nice day! Our Best Regards, Cyril Mas General Manager

Good hotel and services in the South Tangerang

TripAdvisor rating 4.0/5

Ahmad_Budiarjo Family - 15/11/2019 TripAdvisor review

I enjoy stayed in this hotel, please improve the room and breakfast menu! Provide special treatment for Accor member different with an ordinary guest. Menu in the Restaurant need to have variety between west and east and swimming pool water quality need to be improved with warm water especially people wants to swim during night or in the early morning

Dear Ahmad_Budiarjo, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you very much for taking the time to share your positive review with the visitors of Trip Advisor, most especially for your kind concerns towards our service. I am very pleased to read your wonderful comments, and again thanks to you and your kind words, we do hope that we will able to improve our service. As for your concerns about the things that we can improve; breakfast variety, swimming pool water quality and especially Le Club & Accor Plus member services; please be rest assured I am sharing this information to my team and very hopeful we may be able to improve this and ensure your next visit will be a better experience. My team and I are seeking for a chance to be welcoming you back at the hotel at the soonest time. Our best regards, Cyril M General Manager

Awesome hospitality....

TripAdvisor rating 5.0/5

szemunc2017 Business - 05/10/2019 TripAdvisor review

Front office staff makes arriving guest feels great and welcomed, especially Ibu Kely, others are extremely helpful when leaving, assisting in arranging taxi. Room arranged as per required. Foods are good.

Dear szemunc2017, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! I am truly happy to hear that you enjoyed your stay with us and share your experience through TripAdvisor. I would like to personally thank you for your encouraging comments about my wonderful team especially Kely our Frond Desk Agent. They will all be very happy that you recognized their efforts. All the Team here waiting for your next stay at Maercure Serpong Alam Sutera. Our Best Regards, Cyril Mas General Manager

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