Hotel - Mercure Serpong Alam Sutera
Mercure Hotel Mercure Hotel

Mercure Serpong Alam Sutera

4.5/5 1,206 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium
  • Tennis  (Nearby)
    • Indoor tennis court
    • Outdoor tennis court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ALLIANZ2.5 km / 1.55 mi BII BANK0.3 km / 0.19 mi GERMAN CENTRE7.5 km / 4.66 mi MANDIRI BANK0.6 km / 0.37 mi PERMATA BANK0.7 km / 0.43 mi PT PGN TBK6 km / 3.73 mi SINARMAS PULP&PAPER0.3 km / 0.19 mi TOYOTA AUTO 20002.5 km / 1.55 mi
BCA BANK0.6 km / 0.37 mi CHEVROLET SERPONGnull km / null mi HONDA UNION SERPONG1.2 km / 0.75 mi MEGA BANK2.5 km / 1.55 mi PLASA TELKOM6 km / 3.73 mi SINARMAS LAND PLAZA7.5 km / 4.66 mi TELKOMSIGMA7 km / 4.35 mi

Your meetings and events

Easily accessible via its own entrance or from the main hotel lobby, we offer an ideal venue of business facilities including a grand ballroom with big pre-function area and 3 exclusive meeting rooms available in varying sizes.

Mercure Serpong Alam Sutera Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MILBERT 55 m2 2 m 35 18 24 30 40
MORPHO 60 m2 2 m 40 32 24 39 40
MONARCH 72 m2 2 m 45 32 24 39 40
BALLROOM 2 275 m2 6 m 240 84 60 150 150
BALLROOM I 275 m2 6 m 240 84 120 150 150
GRAND BALLROOM 550 m2 6 m 480 200 120 300 300
    • Podium
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 171 rooms
  • 133 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.3/5 ALL Rating 5,273 reviews

Our guest reviews for
Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,206 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Adzim Business - 20/01/2020 Confirmed reviews ALL
« Best Hospitality »

Staff were friendly and helpful. Full of smile. The food was nice

Rendy P. Business - 20/01/2020 Confirmed reviews ALL
« Good Stay, Nice Room, Refill Mineral Water outside room »

Nice Room, large, clean, but for the public facilities, especially fitness area is so small. The Continental (Asian, Indonesian) Food Taste need improve

Robianto D. Couples - 15/01/2020 Confirmed reviews ALL
« Quiet nice experience »

We are satisfied for those two nights though a long queue at the beginning of our visit by the time we checked in... aircon was quiet noisy...but a very great team at your breakfast corner!thank you for bu Vera,pak Risky,pak Alfi and the whole team

Putri Families - 13/01/2020 Confirmed reviews ALL
« excellent »

Overall excellent. Hotel location right across a Mall, Restaurant (Bandar Djakarta etc). The hotel staff is very helpful. Nice, clean and spacious room, got a free drinks and glad that they provide an espresso machine. My son enjoys the pool and the PS4 down at the lobby. The breakfast is superb, so many food varieties. Also, I love that this hotel takes the initiative to conserve the environment by placing water dispensers on each floor (no need to buy an extra water bottle!). They also provide bikes for free (6am-6pm)

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying at our hotel to spend your quality time with your loved ones. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our warm hospitality. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you and your family back at the hotel at the soonest time. Thank you and best regards, Cyril MAS General Manager

Anonymous Families - 13/01/2020 Confirmed reviews ALL
« Clean and polite staff »

So far ok, but the hotel only provide toiletries only 1 person based on my reservation - the other hotel provide for 2 person eventhough we reserve for 1 person.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Regarding your concern about the room amenities, please be rest assured that we are sharing this information to the Housekeeping department. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Cyril MAS General Manager

Ajeet R. Business - 13/01/2020 Confirmed reviews ALL
« Great Staff & Location to stay ! »

This was my second stay at this location. Past trip I was not too impressed with F&B. This trip the staff was able to get me a great experience of local cuisine. Thanks As I was facilitating a 2 day workshop the team at Banquet was extremely helpful. Ms Novia Thank You too

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your review with us. Most especially, for choosing our hotel as your residence during your visit to Alam Sutera. It is great to read your wonderful comments and to know that your stay was an enjoyable one. Delivering great hospitality comes first for us, and we are very glad that Novia and everyone at the Food & Beverage department had gone extra mile in delivering our best service to you. We will surely inform all of the staffs about your compliment, therefore everyone will be motivated in keeping up the great service in the future. We are looking forward to welcoming you back at our hotel at the soonest time. Thank you and best regards, Cyril MAS General Manager

Thika Families - 13/01/2020 Confirmed reviews ALL
« great experience »

the room was good, and i love the breakfast so much

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying at our hotel during your visit to Alam Sutera. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our breakfast. Your kind review will be shared to the entire team, especially the Food & Beverage department, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you back at the hotel at the soonest time. Thank you and best regards, Cyril MAS General Manager

Eric A. Business - 13/01/2020 Confirmed reviews ALL
« Very friendly staff and good service. But, there is a need to freshen up the rooms. »

Very friendly staff and good service. But, there is a need to freshen up the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for taking the time to share your concerns, especially for staying with us during your visit to Alam Sutera. We are very pleased to know that our service had met your satisfaction. As what you concerned about the room decoration; please be rest assured that the Engineering department will take a proper measure for our improvement. As your satisfaction is very important, we do hope that we will have another chance to serve you again in the near future and ensure that your experience will be a better one. Thank you and best regards, Cyril MAS General Manager

Ekok Families - 13/01/2020 Confirmed reviews ALL

All great..especially the staff at resto check in..when i buy add.breakfast..shee offered me to become members to get 50% disc but im to lazyy to do it But overall it was agreat experiencds

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Cyril MAS General Manager

Dwi P. R. Families - 13/01/2020 Confirmed reviews ALL
« satisfied and happy »

We're happy for staying at Mercure Alsut. The ambience and swimming pool very comfy for family staycation. We'll back soon for family staycation again! We loved the menu for breakfast too...

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking your valuable time to share your review with us. We are very delighted that you and your loved ones enjoyed your "staycation" at our hotel especially because of our strategic location, comfortable room and warm hospitality that we offered. Your kind review and compliment will surely be shared to the entire team, as I believe this will motivate all the staffs to keep up the great service in the future. The entire team of Mercure Serpong Alam Sutera is looking forward to be welcoming you back at our hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager

J. Families - 12/01/2020 Confirmed reviews ALL
« Time for check in is to long »

When i want to check in, i must wait til 2 Pm which mean its to long. Employee not friendly n not ready to help cust they just gather in one place n not at the place they should be, like the door boy there is no one at the door when we want to exit, my kids cannot open it coz it so heavy n my hand full off baggage.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, teh jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. We do apologize for the inconveniences caused during your stay. Please be rest assured that we will share your concerns to all the staffs, especially the Front Office department for our future improvement. However, please be informed that indeed check in time starts at 2 P.M, as it is also written in the booking confirmation. We sincerely hope to have another chance to serve you again in the future and give you a better experience, hopefully soon. Thank you and best regards, Cyril MAS General Manager

Putri M. Families - 12/01/2020 Confirmed reviews ALL
« Satisfied »

The services was good, the room was clean and comfortable. My kids were happy to spend time at mercure hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking your valuable time to share your review with us. We are very delighted that you and your loved ones enjoyed your "staycation" at our hotel especially because of our strategic location, comfortable room and cleanliness. Your kind review and compliment will surely be shared to the entire team, as we believe this will motivate all the staffs to keep up the great service in the future. The entire team of Mercure Serpong Alam Sutera is looking forward to be welcoming you back at our hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager

Anonymous Business - 12/01/2020 Confirmed reviews ALL
« had good expectations from Holiday Inn »

WITH UNCLEAR COMMUNICATION DURING CHECKIN THEY TOOK THE PAYMENT IN ADVANCE WHILE SWIPING THE CREDIT CARD , RATHER THAN BLOCKING THE AMOUNT , THIS WAS UNACCEPTABLE THEY INSISTED ON SIGNING THE CREDIT CARD STATEMENT IN ADVANCE WHICH IS NOT A NORM ATOTHER HOTELS SINCE WE TRAVEL WORLDWIDE WE KNOW THE NORMS. tHE RECEPTION SOUNDED LIKE SWEET SPEAKING BEGGARS ( SOORY BUT THIS WSA REALITY)

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your review with us. We sincerely apologize for the inconveniences caused during your stay. Asper the information that you provided us and further investigation, indeed your payment was charged right away upon check in as our Front desk agent had asked you earlier. We normally make guests put some amount of deposit but we allow direct payment depending on guests' convenience. What you signed was an agreement that if any charges beside the room (such as laundry, in-room dining, spa) apply, you have to pay directly. However please be rest assured that your concern will be shared to the Front office department for our improvement in the future. We do hope that we will have a pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager

A. Business - 12/01/2020 Confirmed reviews ALL
« Always great service »

I always stay at the Mercure in Alam Sutera when i am in Jakarta for business. The room, staff and service are always good. The location also works as there are nice places to go for dinner and shopping close to the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Cyril MAS General Manager

Petrucci Families - 11/01/2020 Confirmed reviews ALL
« End of year staycation »

Minus : - only 1 receptionist on 30th dec 14.00-15.00. Need 1 hour queue to checkin. - incomplete room compliment (no sandals, no mineral bottles) Pros : - just a walking distance to living world mall, flavor bliss food center and omni hospital - breakfast was great, a lot of choices and all of them are delicious - very great swimming pool atmoshpere

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with to spend your year end holiday and taking the time to share your review with us. We are pleased to know that your stay had met your expectation. As for your concern regarding your check in and room amenities experience; please be rest assured that the Front Office and Housekeeping departments are taking a proper measurement for our improvement in the future. Your review will be shared to the entire team, as we strive to make your upcoming stay a better experience, therefore please kindly give us the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager

T. Families - 11/01/2020 Confirmed reviews ALL
« Very good »

It's convenient and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Cyril MAS General Manager

Eukharisto Families - 11/01/2020 Confirmed reviews ALL
« ANOTHER GOOD HOLIDAY EXPERIENCE »

the hotel was great but i cant get the room what i already asked before

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your positive feedback for your current stay at our hotel, especially for your loyalty with AccorHotels and Mercure Serpong Alam Sutera. We are very delighted to read your comments, as much as we love having you here. However we do apologize that you did not get the room as you expected. We would really appreciate if you can share the details of your request, therefore we will be able to share it with the Front Office department directly. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager

Christian Families - 11/01/2020 Confirmed reviews ALL
« good and nice hotel to stay »

The room was ok, just the lightning is quite dimmed, only has bed side lamp and nearby the tv

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. We are pleased to know that your stay had met your expectation. As for your concern regarding our room lighting; please be rest assured that the Engineering department is taking a proper measurement for our improvement in the future. Your review will be shared to the entire team, as we strive to make your upcoming stay a better experience, therefore please kindly give us the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager

Lia Families - 10/01/2020 Confirmed reviews ALL
« Oke »

Oke for stay cation

Our hotel has responded to the review
Our hotel has responded to the review

Kepada tamu yang terhormat, Salam hangat dari Mercure Serpong Alam Sutera. Terima kasih telah meluangkan waktu berharga anda untuk membagikan pengalaman anda menginap kepada kami. Saya sangat senang membaca komentar positif anda, terutama mengetahui bahwa anda sangat menikmati waktu staycation anda bersama kami. Saya yakin bahwa seluruh staff akan senang dan termotivasi oleh ulasan anda dan kami sangat berharap dapat kembali menyambut anda di hotel Mercure Serpong Alam Sutera secepatnya. Terima kasih dan salam hangat, Cyril MAS General Manager

Yudi B. H. Families - 09/01/2020 Confirmed reviews ALL
« Best for family stay with close to a lot of food area »

It was a pleasure to stay in this hotel and this is our 2nd time to spend our family end of the year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for taking the time to share your positive review with us. We are very pleased to know that our service had met your satisfaction. It will be more pleasurable for us to hear about what you like the most about our hotel, especially to know about what we can improve. Your kind review will be shared to the entire team as we believe this will encourage all the staffs in keeping up the great performance in the future. We are looking forward to be welcoming you back at the hotel at the soonest time. Thank you and best regards, Cyril MAS General Manager

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