Mercure Serpong Alam Sutera 4 stars

Customer review rating 4.3/5 5,472 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Serpong Alam Sutera
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Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Shuttle bus facility on weekends to IKEA and favorite Shopping Malls in Tangerang

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • TennisPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23
Serpong
South Tangerang
15325
tangerang
indonesia

Tel: +622129668668

Fax: (+62)21/29668658

Check-in from 14h00

Check out up to 12h00

  • CIPAGANTI SHUTTLE :  BANDUNG BSD WTC BSD

  • By plane

    SOEKARNO HATTA At 30km / 18.64 miles - Shuttle paying

  • By train

    SERPONG STATION At 11.8km / 7.33 miles

GPS :-6.244335, 106.651789

Companies

  • ALLIANZ 2.5 km / 1.55 mi
  • BCA BANK 0.6 km / 0.37 mi
  • BII BANK 0.3 km / 0.19 mi
  • CHEVROLET SERPONG km / mi
  • GERMAN CENTRE 7.5 km / 4.66 mi
  • HONDA UNION SERPONG 1.2 km / 0.75 mi
  • MANDIRI BANK 0.6 km / 0.37 mi
  • MEGA BANK 2.5 km / 1.55 mi
  • PERMATA BANK 0.7 km / 0.43 mi
  • PLASA TELKOM 6.0 km / 3.73 mi
  • PT PGN TBK 6.0 km / 3.73 mi
  • SINARMAS LAND PLAZA 7.5 km / 4.66 mi
  • SINARMAS PULP&PAPER 0.3 km / 0.19 mi
  • TELKOMSIGMA 7.0 km / 4.35 mi
  • TOYOTA AUTO 2000 2.5 km / 1.55 mi
Companies

Your meetings and events

Easily accessible via its own entrance or from the main hotel lobby, we offer an ideal venue of business facilities including a grand ballroom with big pre-function area and 3 exclusive meeting rooms available in varying sizes.

Room descriptions and layouts

6 

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Podium

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Superior Room with Queen Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Views: City View *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with twin beds

Accessible room
  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior 1 Queen Bed Pool View

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Views: City View, Pool side *

* Subject to availability

Privilege Room with Double Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: City View *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Rooms

Our restaurants and bars

MINT & PEPPER

Type of cuisine: International

Simply designed and exuding a warm and cozy atmosphere, Mint & Pepper is an all-day dining restaurant in Mercure Serpong Alam Sutera, serving Indonesian & International cuisines. Turning fresh ingredients into delicious dishes. With a delightful selection

Menu (PDF)

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOCCA

Non contractual photo

Offers an interactive and cozy space to take a rest or talking business. The ideal spot to meet for signature coffee and tea or enjoying other beverages with the best quality.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MANIZ POOL DECK BAR

Non contractual photo

Bar is located in the middle of the pool deck area where guest could enjoy our pool bar which offers fresh healthy drinks and snacks while relaxing near the swimming pool with the fine view of Alam Sutera.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,472 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,310 reviews

Good

Customer review rating 4.3/5

Anonymous Families - 22/10/2020 Confirmed reviews ALL

Covid 19 protocol is well established.

Well located for short escape

Customer review rating 4.3/5

Anonymous Solo - 21/10/2020 Confirmed reviews ALL

Well located for short escape, good food and service!

Dear Valued Guest, Thank you very much to spend your valuable time to give us review concerning your recent stay. We are so happy that you found our location convenient for your stay. and glad to know that you felt satisfied with quality of our food and service. this wonderful review definitely will share with all the team, and we are sure it will motivate them to keep up the good work. Thank you very much and we are waiting for your next stay. Our Best Regards, Jessica Uekermann General Manager

Extremely dissatisfied

Customer review rating 4.3/5

Phioruci Families - 19/10/2020 Confirmed reviews ALL

The bathroom is dirty and mossy, as well as the carpet and bed, lots of dust They didn't prepare enough tissue, so it's only 1 up to 2 or 3 sheets of tissue on the tissue box. The trashbin in the toilet was also difficult to use because it is so hard to open and close. Plus the shampoo, idk whether they put more water because it feels so watery and no foam, make our hair become very tangled.

Dear Valued Guest, Thank you very much for taking some of your precious time to complete your review of our hotel. We have taken careful notes of your feedback for the service level given by our associates regarding cleanliness of our room and breakfast experience; please allow me to express my sincerest apologies. This was a highly unusual situation where I’m very sure that this lapse in term of our service quality does not correspond to our standard. Please rest assured that we have immediately evaluated the elements of your concern with our Department Heads for immediate improvement and taken all the necessary steps for this not to reoccur in the future. We would like to sincerely apologize for the inconveniences you have encountered. At Mercure Serpong Alam Sutera, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you very much again for sharing your experience and we look forward to welcoming you again soon at Mercure Serpong Alam Sutera. Our Best Regards, Jessica Uekermann General Manager

Good Stay

Customer review rating 4.3/5

Oktavia Solo - 19/10/2020 Confirmed reviews ALL

a good place for stay for my "me time" staycation

Dear Ms. Oktavia R., Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking your valuable time to share your review with us. We are very delighted that you enjoyed your "staycation" at our hotel especially because of our strategic location, comfortable room and warm hospitality that we offered. Your kind review and compliment will surely be shared to the entire team as we believe this will motivate all the staffs to keep up the great service in the future. The entire team of Mercure Serpong Alam Sutera is looking forward to be welcoming you back at our hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Well located , ambience

Customer review rating 4.3/5

Anonymous Couples - 19/10/2020 Confirmed reviews ALL

Nice room , friendly for pool attendants (a fat gay man at the night and security in the morning) . Good place’s overall is good.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Good location

Customer review rating 4.3/5

Mery S. Solo - 18/10/2020 Confirmed reviews ALL

I’ll be back

Dear Mrs. Merry S., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. We loooking forward to welcoming you back at our hotel at the soonest time. Our best regards, Jessica Uekermann General Manager

Good stay

Customer review rating 4.3/5

Feisal S. Friends - 08/10/2020 Confirmed reviews ALL

I had fun for this stay! But kinda confused for gym reservation as there was no... one waiting at the gym and there was this one adult man entered the gym even though that was my gym reservation time.

Dear Valued Guest, Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. Please kindly accept our sincerest apologies for the inconveniences caused during your stay. It is understandable that you were upset to have someone at the fitness area on your time reservation; please be rest assured that we will take a proper measure and investigation to ensure this will never occur again in the future. Your review will be shared to the entire team to encourage them in providing a better service in the future We sincerely hope to have another chance to serve you again in the future and give you a better experience, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Good stay

Customer review rating 4.3/5

G. Families - 06/10/2020 Confirmed reviews ALL

Comfortable room and strategic locations, complete with great facilities.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your review and giving us the perfect score for your stay. I am entirely pleased to read your comments, especially knowing that your stay was an enjoyable one. I am very sure that all the staffs will be very delighted to read your review and will be more motivated in delivering our greatest performance on your next visit. Therefore, please let us serve you again at Mercure Serpong Alam Sutera at the soonest time. Our best regards, Jessica Uekermann General Manager

Well located

Customer review rating 4.3/5

Donny Couples - 29/09/2020 Confirmed reviews ALL

Clean building n polite staff

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service and hotel cleanliness will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Nice stay

Customer review rating 4.3/5

Avellia A. Couples - 28/09/2020 Confirmed reviews ALL

Overall it’s a nice stay

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your valuable review with us. We are sorry that you had to stay due to the flood. It is relieving to know that you and your family was safe. We are glad to know that your stay was a pleasant one. However, we would like to extend our apologies for the inconveniences on your arrival. Please be rest assured that your review will be shared to the front office department directly for our future improvement. The entire team is looking forward to welcoming you back on another occasion, hopefully soon. Thank you and best regards, Jessica Uekermann, General Manager

Good stay with humble and helpfull staffs

Customer review rating 4.3/5

Heru H. O. Families - 23/09/2020 Confirmed reviews ALL

Good stay, clean hotel and well equipment. Stay more convenience with humble and helpful staffs who handled my needs

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Good Stay, Clean and Cozy room

Customer review rating 4.3/5

Sg Business - 23/09/2020 Confirmed reviews ALL

I love the amenities, I'm so thankful that my room is cleaned everyday during this pandemi

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

family staycation

Customer review rating 4.3/5

Sapta Families - 14/09/2020 Confirmed reviews ALL

Good guest welcoming. Fast check-in process with Aditya receptionist. Clean & tidy room. the TV remote is broke but the engineering staff has change with new one remote. Garden on pool side very nice place to enjoy drink but need more maintenance. Over all, OK.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our warm hospitality especially from Adhitya at receptionist. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you and your family back at the hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Nice location, good service, room need more maintenance

Customer review rating 4.3/5

Irawan J. Families - 14/09/2020 Confirmed reviews ALL

I stayed in room 812. When we checked in the exhaust door at the top slightly open. And the bedside lamp was loose. Other than that I like your hotel.

Dear valued guest, Thanks a lot for your review and happy to read that the hotel location suit your expectation However please accept our sincerest apologies for your inconvenience regarding your room experience. we have taken carefully noted and share directly to our department concern for immediate action and follow up. Once again thank you so much and hope to see you again very soon. Our Best Regards, Jessica Uekermann General Manager

Good to stay but no enough time to enjoy the beer.

Customer review rating 4.3/5

Tiago D. R. B. Solo - 14/09/2020 Confirmed reviews ALL

The front desk is very polite and helpful but there should be enough alcohol for customer to enjoy. The breakfast is very small portion. Sometimes the Nasi Goreng is not fresh.

Dear valued guest, Thank you for taking the time to share your review, especially for staying with us during on your first visit at Mercure Serpong Alam Sutera. We do have taken careful notes of your feedback for the Breakfast experience; please allow me to express my sincerest apologies. This was a highly unusual situation where I’m very sure that this lapse in term of our service quality does not correspond to our standard. Please rest assured that we have immediately evaluated the elements of your concern with our Department Heads for immediate improvement and taken all the necessary steps for this not to reoccur in the future. As your satisfaction is very important, we do hope that we will have another chance to serve you again in the near future and ensure that your experience will be a better one. Our Best Regards, Jessica Uekermann General Manager

Good Stay

Customer review rating 4.3/5

Lindy Friends - 12/09/2020 Confirmed reviews ALL

Love all services, thanks you for upgraded my room to privilege. All staff are very welcoming the guests. Love the swimming pool area.

Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Standard

Customer review rating 4.3/5

Denny C. Families - 01/09/2020 Confirmed reviews ALL

No one help us to bring our bag to the room when we are about to enter the hotel. When we check out, we wait for the bellboy for almost 10 mins, then we decided to bring our bag (again) by ourselves

Dear Value Guest, Thank you for taking the time to share your review, especially for staying with us during on your first visit at Mercure Serpong Alam Sutera. We have taken careful notes of your feedback for the service level given by our associates during your arrival and departure experience; please allow me to express my sincerest apologies. This was a highly unusual situation where I’m very sure that this lapse in term of our service quality does not correspond to our standard. Please rest assured that we have immediately evaluated the elements of your concern with our Department Heads for immediate improvement and taken all the necessary steps for this not to reoccur in the future. As your satisfaction is very important, we do hope that we will have another chance to serve you again in the near future and ensure that your experience will be a better one. Our Best Regards, Jessica Uekermann General Manager

Well located and good stay

Customer review rating 4.3/5

Anonymous Solo - 31/08/2020 Confirmed reviews ALL

It was a good stay Good food Overall good

Dear Valued Guest, We would like to thank you very much for your review. It is nice to see that you have pleasant stay with us. Thank you very much and all the Team here is waiting for you to come back to Mercure Serpong Alam Sutera. Our Best Regards, Jessica Uekermann General Manager

good location for stay

Customer review rating 4.3/5

Fenty Business - 28/08/2020 Confirmed reviews ALL

good location for go anywhere. easy to find some food. room is comfort and clean.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Quite ok

Customer review rating 4.3/5

Wendy A. S. Families - 27/08/2020 Confirmed reviews ALL

The room is kinda dirty on the corners and window areas. The bath tub has a malfunction on its drain. The discount from CIMB can't be applied. So it is very tricky to book hotel with discounts for this hotel since our upgrade is the room which is not available on the web. It can be upgraded directly by phone. Despite to the disappointments, I received B'Day cake provided by the hotel. The staffs are friendly as well, just like the old time I had. Really want the breakfast again next time without the pandemic.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for staying with us during your visit in Alam Sutera and taking the time to share your valuable review with us. We appreciate you sharing your concerns regarding the room cleanliness and we will surely take proper measure to improve our quality in the future. It is indeed correct that Suite rooms are not on online booking display as the number of room is limited, however the CIMB discount rate had been applied on your room rate. We are very pleased to know that our hospitality had made a lingering impression for you and your family and we do hope that we will see you again at the hotel very soon. Thank you and best regards, Jessica Uekermann General Manager

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