Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 814 reviews

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

GPS:-6.244335, 106.651789

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Your meetings and events

Easily accessible via its own entrance or from the main hotel lobby, we offer an ideal venue of business facilities including a magnificent grand ballroom with spacious pre-function area and 3 exclusive meeting rooms available in varying sizes.

Room descriptions and layouts

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  814 reviews

TripAdvisor Rating  4.5/5  2,367 reviews

Business Trip

TripAdvisor rating 5.0/5

Derrick Lim J TripAdvisor review

The strategic location hotel in Alam Sutera. Have a lot of food center and shopping mall. The hotel is clean and comfortable. The room was cozy and good restaurant. All the staff was very kind especially ms evi in reception counter. Friendly reception.

Dear derricklimj, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your review here on Trip Advisor. Most especially, for choosing our hotel as your residence during your visit to Alam Sutera. It is great to read your wonderful comments and to know that the hotel location, the facility, the cleanliness as well as the service from our staff met your expectations. Delivering great hospitality comes first for us, and we are very glad that Evi had gone extra mile in delivering our best service to you. I will surely inform all of the staffs about your compliment, therefore everyone will be motivated in keeping up the great service in the future. We are looking forward to welcoming you back at our hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Great hotel and beautiful view

TripAdvisor rating 5.0/5

Lidya N TripAdvisor review

what a great experience, the room is beautiful and neat, the room with pool view is amazing, i had dinner at the restaurant tonight and koza is so helpful, he reccomend me a lot of good foods. great hotel in tangerang👍🏻

Dear 480lidyan, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Awesome please come this hotel

TripAdvisor rating 5.0/5

Canagi03 TripAdvisor review

Good hotel and great facilities excellent service from the staff and they are polite and helpful to the guest especially myself i was help a lot by one of the staff in the fnb service department. A staff Kevin who help me a lot during the breakfast buffet by bringing me some food and beverages such as coffee i was having trouble using the coffee machine and he kindly help me prepare the drink and bring it in a timely manner he was pucntual.

Dear Excursion14565083949, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank your for taking the time to share your positive review and leave us a perfect score. I am pleased to know that your stay was an enjoyable one and your experience here was a satisfactory. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise.I will surely inform all of the staffs about your compliment, therefore everyone will be motivated in keeping up the great service in the future especially Kevin. I very much look forward to welcoming you back with us on your next visit. Thank you again for choosing our hotel, we sincerely hope to have another experience to serve you again at Mercure Serpong Alam Sutera at the soonest time. Our best regards, Jessica Uekermann General Manager

best hotel in the city

TripAdvisor rating 5.0/5

Ferliana A TripAdvisor review

The hotel was very clean and the staff was extremely helpful and friendly! A definite must stay!! Close to everything and within walking distance to Flavor bliss, and living world mall! The pool was beautifull, Dinner and breakfast were equally good! Thanks Dita for the hospitality provided

Dear Ferlianaa2023, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your informative and great review here with the visitors of Trip Advisor, especially for staying at our hotel during your visit to Alam Sutera. We are very delighted to read all of your positive feedback. It is indeed right that our hotel is strategically located in the heart of Alam Sutera that eases you to find a lot of public areas such as shopping malls, and restaurants. and thank you for your compliment, Dita was so happy to know that you mentioned her name on TripAdvisor which I believe it will motivate him and the other Team to keep up the good work. Once again thank you very much. all the Team here waiting you and family to stay again at Mercure Serpong Alam Sutera. Our Best Regards, Jessica Uekermann General Manager

Good stay

TripAdvisor rating 5.0/5

tietis Business - TripAdvisor review

Nice ambience, delicious breakfast, fast check in and check out and friendly staff especially in reception, check in handling by Anggun and nice pool. Overall good for my stay. Will recommended this hotel to my college and perfect location

Dear tietis, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank your for taking the time to share your positive review and leave us a perfect score. We are delighted to hear that you had a good stay and convenience with the ambience, as well as the food, We also appreciated on your recognition of the excellent service from our staff Anggun, thank you for your recommendation. We are pleased to hear this great comment from valued guest like you as it is our commitment to ensure that every guest left with unforgettable memory We are looking forward to welcoming you back in the near future. Our best regards, Jessica Uekermann General Manager

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Other web-users rate our hotel

  • 191 reviews 9.4/10 Location
  • 341 reviews 7.7/10 Room
  • 467 reviews 8.8/10 Service
  • 19 reviews 9.1/10 WiFi
  • 201 reviews 8/10 Cleanliness
  • 114 reviews 7.2/10 Breakfast
  • 47 reviews 5.7/10 Value

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