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Mercure Koh Chang Hideaway 4 stars

Customer review rating 4.3/5 1,604 reviews

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Mercure Koh Chang Hideaway
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+ 19 Services

Hotel extras

  • Rooms overlook the ocean

  • American breakfast served daily

  • Swimming pool with waterfalls & bar

  • "Business centre with meeting rooms "

  • 24-hour room service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • TRAT AIRPORT Paying
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Cash machine
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Beach and water sports
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 2 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai
Amphur Koh Chang
TRAT
23170 koh chang
thailand

Tel: +66039619111

Fax: (+66)039619108

Check-in from 15h00

Check out up to 12h00

  • By plane

    TRAT AIRPORT At 44km / 27.34 miles - Shuttle paying

  • By plane

    TRAT AIRPORT At 42km / 26.1 miles

GPS :11.988336, 102.298261

Your meetings and events

Room descriptions and layouts

2 

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Indoor and Outdoor facilities

  • Podium

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our restaurants and bars

THE BAY RESTAURANT

Type of cuisine: International

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

BEACH BAR

Located at the poolside and facing the beachfront, the Beach Bar serves oriental dishes and beverages.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

REEF BAR

Located on the second storey, Reef Bar is beside the main swimming pool and overlooks the sea. Stop by for a chilled glass of wine, a tasty snack or just enjoy the music. Both indoor and outside seating are available.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Our guest reviews for
Mercure Koh Chang Hideaway

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,604 reviews

TripAdvisor Rating 4.0/5

931 reviews

Overall a pleasent stay

TripAdvisor rating 4.0/5

David W 09/03/2021 TripAdvisor review

Had couple of small issues upon arrival, but were dealt with very profesionaly by the friendly reception staff.. The room was in my opinion of high standard and very clean, after reading reviews regarding the beach wasnt very good, again in my opinion it was fine, just need to buy a pair of shoes that are designed to walk in the sea with, and problem solved as it is stoney, but issue easily resolved, location was good, not to busy but couple of places near by to buy drink and food from.swimming pool was nice, but the jacuzis on the side nead to be maintained, as its a shame to see them not in the best of conditions.. The grounds are kept nice and clean, with good parking.. Overall a very good stay and would recomend this hotel.. Again just remember to take shoes to go into the sea with and in my opinion youl have an excellent stay at this hotel.. And thank you for excellent service from the reception staff..

Many problems with the room and bad attitude from staffs

TripAdvisor rating 1.0/5

zenithino 29/12/2020 TripAdvisor review

Upon arrival, many things in the room were broken or missing. It seems like there was noone who checked readiness of the rooms before guest arrival. Most of the front office staffs are rude and inefficient.

Don't go during a ( long ) weekend

TripAdvisor rating 3.0/5

rdh732 12/07/2020 TripAdvisor review

Hotel is understaffed during weekend , Breakfast and Diner Buffet was not filled up regular , if you are late only empty plates , poor supervision . Location quite far but quiet, cannot swim in the sea

Relax travel

TripAdvisor rating 5.0/5

DaniyarY3 Family - 14/01/2020 TripAdvisor review

Quiet nice place for family trip. Our room was with private pool where kids and we had relax of nice water also it was nearest to the beach. Nice sea and nature view from the beds. Nice to ware up and see the nature. There is no any crowded restaurants and walking areas which most attracted. Location is far away but i like it. I like this hotel very much and planing to come again.

Dear DaniyarY3 We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management and Team Mercure Koh Chang Hideaway

good breakfast

Customer review rating 4.5/5

Preeyaporn K. Families - 07/01/2020 Confirmed reviews ALL

good

Dear Value Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artidhaya Thongkittivanit Front Office Manager
Customer review rating 1.5/5

Anonymous Solo - 02/01/2020 Confirmed reviews ALL

No hot water all the time, shower pressure too low (partially gone), dirty bath room, dirty private pool, AC speed couldn't be controlled. No member recognition, didn't get the points, no welcome present.... I don't recommend this hotel I've requested to talk to the manager but I got rejected for such a request.

Dear Value Guest, Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Artidhaya Thongkittivanit Front Office Manager

bra hotel

Customer review rating 2.5/5

Carola L. Couples - 30/12/2019 Confirmed reviews ALL

rent, myror i uteresturangen, glad personal

Dear Value Guest, Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Artidhaya Thongkittivanit Front Office Manager

It was perfect (room, food, location and staff)

Customer review rating 4.5/5

Bernard C. Couples - 26/12/2019 Confirmed reviews ALL

Nothing more to say than above. Except perhaps that driving from the ferry to your hotel was a little scary (mountainous and very narrow at some places). Going back to the ferry was much easier but I don't know how we finished of on a different route (and another pier!!). It could be an idea to give more advice to your clients on the best routes to take. But it was not a big problem, just the GPS lottery I suppose.

Dear Value Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artidhaya Thongkittivanit Front Office Manager
Customer review rating 1.5/5

Datchaneekra T. Families - 26/12/2019 Confirmed reviews ALL

My husband and I were recently guests at the Mercure Koh Chang for 4days and 3nights we’re choose you’re hotel for our dream wedding. We were highly recommended the Hotel by friends who had stayed there last year on their honeymoon. We also did our own research before deciding where to stay and your website is beautifully presented with wonderful photos of the hotel and there are several positive reviews on the web which helped us make our final choice and decision. We felt confident that in choosing a hotel which came highly praised from our close friends as well as winning us over via your website and it's reviews online, was sure to be the best wedding we were hoping for. Rooms nice and clean staff are amazing the wedding perface. But what we’re not really happy for is the foods. We order the dinner wedding set menu for our friends and family. While delicious, the evening's meal had other, unfortunate, effects. Most our friends and family fell severely ill with food poisoning following the meal. And also during stat at the hotel we was had lunch and dinner from the hotel restaurant m. After next day from my wedding one of my friend and her husband whet to hospital. Then after we check out my daughter went to the Emergency Room at World Medical Hospital Bangkok. On the day that my daughter have to stay in the hospital for 2days I was called to your sell team to let them know about this situation what wa was hear from her that it’s not because of the foods from hotel but if might be because of some of our friends and family are foreigner is not get use to Thai foods or hot weather! It’s the answer from you guys??????? I suggest that you look into this matter very seriously. I expect to be be fully compensated for the distress of my friends, family and my 4 years old daughter. Yours Sincerely, Datchaneekra T..

Our first koh chang family trip

TripAdvisor rating 5.0/5

austinchng123 Family - 23/10/2019 TripAdvisor review

We found our family's vacation paradise and Mercure Koh Chang made it a perfect stay. We will definitely stay with them again. The ocean view resort is full of surprises with beautiful beach and family activity like pool table, dart and nice swimming pool.

Dear austinchng123, We are delighted to hear everything was perfect and you had a wonderful experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and when visit to Koh Chang please allow our team take care of your next journey with us "rsvn@mercurekohchang.com or fom@mercurekohchang.com" Home away from home:) Sincerely, The Management and Team Mercure Koh Chang Hideaway

A great hotel to experience true freedom.

TripAdvisor rating 5.0/5

ydhah Couples - 05/08/2019 TripAdvisor review

I've stayed in several hotels but never experienced the perfect freedom like this one. It is a lovely place and we want to visit it every year based on our experience. In particular, the meal we ate every morning and evening was fantastic. We will stay here for about three weeks, and the rest of the day will be exciting.

Dear ydhah, We are delighted to hear everything was perfect and you had a wonderful experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and when visit to Koh Chang please allow our team take care of your next journey with us "rsvn@mercurekohchang.com or fom@mercurekohchang.com" Khob Khun Mak Mak Kha:) Sincerely, The Management and Team Mercure Koh Chang Hideaway

Good experience.

Customer review rating 5.0/5

Priyank B. Couples - 06/07/2019 Confirmed reviews ALL

The experience was good. Just a point to focus. I Was not able to run the Jacuzzi, as there were no instructions available, and when i called for assistance, i was told that due to electricity failure i am not able to run the machine, however i was able to operate it after 5 minutes. All I can figure out was that jacuzzi need to be filled up to a point to run it. So I would just suggest if a card can be put in the rooms detailing the operation of Jacuzzi.

Dear Value Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artiodhaya Thongkittivanit Front Office Manager

The best property to stay in koh chang.

TripAdvisor rating 5.0/5

OnAir60722533250 Couples - 05/07/2019 TripAdvisor review

The property has there own small beach, pool and amazing staff to take care of you. We stayed in the sea view room, the view was amazing in the sun set. Also bed were so comfortable to sleep in, I slept like a baby.

Dear OnAir60722533250, Sawasdee Kha! Greeting from Mercure Koh Chang Hideaway:) On behalf of the entire team, We would like to extend you a thank you very much for selecting our resort to stay and taking time to write a review with 5 stars rated us to please our resort services that you were happy to stay at Mercure Koh Chang Hideaway resort. We are so happy you enjoyed your stay and look forward to welcoming you back again Again, you are certainly welcome back anytime and we will definitely let you in the resort building. If you are returning back please let our team know via rsvn@mercurekohchang.com or fom@mercurekohchang.com. Here is always your 2nd home:) Sincerely, The Management and Team Mercure Koh Chang Hideaway

Disappointing experience

Customer review rating 2.5/5

Anonymous Couples - 24/06/2019 Confirmed reviews ALL

It was a disappointing experience. The hotel is getting old and dirty. Apart from the breakfast, which was good, the food was miserable (thai food and international food). One night I wanted to take advantage of the "Buy 1 get 1 free" from 6pm till 8pm at your bar and at 7pm it was CLOSED !!! Good service ! I was away all morning and when I came back at 2pm, my room was not done … etc, etc … One positive thing is the service. The hotel was so empty that the service was very good.

Amazing Property and Smiling Staff

Customer review rating 5.0/5

Monika &. N. B. Families - 17/06/2019 Confirmed reviews ALL

We had great stay at Mercure Hideaway Resort, This Resort is Just Amazing For Family and Kids, There's Nothing to Suggest as Everything Was Just Great, Only Needs Small Renovations..... Will Plan Some Other Time Again to Stay Here.....

Dear Value Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artidhaya Thongkittivanit Front Office Manager

Paradise on Earth

Customer review rating 5.0/5

Erwan Solo - 15/06/2019 Confirmed reviews ALL

When looking for a place to relax, this establishment is the ideal answer. Everything is perfect: from the comfort of the room to the surrounding environment, from the incredible breakfast to the delicious meals offered, nothing is to be removed! But the first quality of this hotel is certainly its staff: welcoming, attentive, helpful, available, smiling, ... A special mention is to be attributed to the Oksana operation manager assistant who makes sure that its customers feel privileged privileged . Thank you to her and all the team for this delicious moment !!!

Dear Value Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artidhaya Thongkittivanit Front Office Manager

Soso

Customer review rating 2.0/5

Kanokporn Couples - 14/06/2019 Confirmed reviews ALL

The room is okay but there are a lot of insects my room after they clean our room at the first night.

Dear Value Guest, Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Artidhaya Thongkittivanit Front Office Manager

Room and breakfast

Customer review rating 5.0/5

Anonymous Couples - 09/06/2019 Confirmed reviews ALL

Good room size, friendly staff, good breakfast

Dear Value Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artidhaya Thongkittivanit Front Office Manager

Extremely satisfied

Customer review rating 5.0/5

Mac P. Business - 04/06/2019 Confirmed reviews ALL

No wishes left open...

Dear Value Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artidhaya Thongkittivanit Front Office Manager

So So

Customer review rating 5.0/5

Krisanaphong C. Couples - 30/05/2019 Confirmed reviews ALL

Television Signal is Bad and The fabric has a musty smell.

Dear Value Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artidhaya Thongkittivanit Front Office Manager

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