Mercure Koh Chang Hideaway 4 stars

Name: Mercure Koh Chang Hideaway
Address: KOH CHANG, 23170, THAILAND
Telephone: (+66)039619111
Rating: 4.3

Customer review rating 4.3/5 1,604 reviews

ALLSAFE approved hotel

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+ 21 Services

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Mercure Koh Chang Hideaway

Hotel for travellers looking for local and authentic experiences

Mr. Chaiwat Onlahoong, General Manager, would like to welcome you

Mr. Chaiwat Onlahoong, Hotel Manager

"Located within the Bailand Bay district of Koh Chang, our property offers compact rooms that feature an individual climate control, writing table and a private terrace. Enjoy a beautiful view of the ocean from your room as well, which further includes a shower, spa bathtub and toiletries. Outdoor features include a swimming pool with waterfalls as well as a poolside bar. There are fitness classes and a gym available for those who are seeking."

"American breakfast is served daily while the lounge restaurant serves international cuisine. There are also other restaurants such as Lisca Beach and Tamarin restaurant that are less than 200 meters away. Guests can also enjoy drinks at the nearby bar. Koh Chang Hideaway Hotel provides computers, a business centre and business rooms for travelling professionals. There is also a free shuttle bus service, 24-hour room service and 24-hour security.

Hotel extras

Rooms overlook the ocean
American breakfast served daily
Swimming pool with waterfalls & bar
"Business centre with meeting rooms "
24-hour room service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Private outdoor parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
Services for children
- Babysitting on request (Paying)
- Children's Club for 3 to 6 years
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
TRAT AIRPORTPaying
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying)Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying)Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Dry cleaning / IroningPaying
Cash machine

Swimming pool
- Pool
- Outdoor unheated pool
Fitness centre
Well-being
- Jacuzzi
- Massage (Paying)
- Sauna (Paying)
Services for children
- Babysitting on request (Paying)
- Children's Club for 3 to 6 years
Beach and water sports
- Boat excursions
- Kayaking (Paying)

BreakfastPaying
1 restaurant(s)
2 bar(s)
Room service
- Hot meals
- Opening hours : Week 24 hours
- Opening hours : Week-end 24 hours

2 meeting room(s)
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available

Hotel location

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai
Amphur Koh Chang
TRAT
23170
koh chang
thailand

Tel: +66039619111

Fax: (+66)039619108

Contact email :

Check-in from 15h00

Check out up to 12h00

By plane
TRAT AIRPORT At 44km / 27.34 miles - Shuttle paying
By plane
TRAT AIRPORT At 42km / 26.1 miles

GPS :11.988336, 102.298261

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 200

attendees

Configuration is not available for these requirements

- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 1 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel
- Height 6 m
- Theatre style 200 participants
- U-shaped Room 90 participants
- Board-room Configuration is not available for this hotel
- Classroom style 150 participants
- Banquet 150 participants
Configuration is not available for this hotel

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Exective board room	45 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	1 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
Hideaway hall	378 m²	6 m	200 participants	90 participants	Configuration is not available for this hotel	150 participants	150 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Indoor and Outdoor facilities
Podium
Day light
WIFI access
Overhead projector
Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Standard room with 1 king size bed

Accessible room

Max. number of persons: 4
Area: From 24 m² / 258 sq ft

Coffee/tea making facilities
Bathroom products
Bathrobe

Standard room with 2 single beds

Max. number of persons: 4
Area: From 24 m² / 258 sq ft

Coffee/tea making facilities
Bathroom products
Bathrobe

Superior Room with 1 king-size bed

Max. number of persons: 4
Area: From 50 m² / 538 sq ft
Most of the accommodation: Terrace *

* Subject to availability

Coffee/tea making facilities
Business Desk
Bathroom products
Bathrobe

Superior Room with 2 single bed

Max. number of persons: 4
Area: From 50 m² / 538 sq ft
Most of the accommodation: Terrace *

* Subject to availability

Coffee/tea making facilities
Business Desk
Bathroom products
Bathrobe

Deluxe Room with 1 king-size bed, Pool Access

Max. number of persons: 4
Area: From 50 m² / 538 sq ft
Most of the accommodation: Terrace *

* Subject to availability

Coffee/tea making facilities
Business Desk
Bathroom products
Bathrobe

Deluxe Room with 2 single beds, Pool Access

Max. number of persons: 4
Area: From 50 m² / 538 sq ft
Most of the accommodation: Terrace *

* Subject to availability

Coffee/tea making facilities
Business Desk
Bathroom products
Bathrobe

Deluxe Room with 1 king-size bed, Ocean View

Max. number of persons: 4
Area: From 52 m² / 560 sq ft
Most of the accommodation: Balcony *

* Subject to availability

Coffee/tea making facilities
Business Desk
Bathroom products
Bathrobe

Deluxe Room with 2 single beds, Ocean View

Max. number of persons: 4
Area: From 52 m² / 560 sq ft
Most of the accommodation: Balcony *

* Subject to availability

Coffee/tea making facilities
Business Desk
Bathroom products
Bathrobe

Rooms

Our restaurants and bars

THE BAY RESTAURANT

Type of cuisine: International

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

REEF BAR

Located on the second storey, Reef Bar is beside the main swimming pool and overlooks the sea. Stop by for a chilled glass of wine, a tasty snack or just enjoy the music. Both indoor and outside seating are available.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

BEACH BAR

Located at the poolside and facing the beachfront, the Beach Bar serves oriental dishes and beverages.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Don't go during a ( long ) weekend

rdh732 12/07/2020 TripAdvisor review

Hotel is understaffed during weekend , Breakfast and Diner Buffet was not filled up regular , if you are late only empty plates , poor supervision . Location quite far but quiet, cannot swim in the sea

Relax travel

DaniyarY3 Family - 14/01/2020 TripAdvisor review

Quiet nice place for family trip. Our room was with private pool where kids and we had relax of nice water also it was nearest to the beach. Nice sea and nature view from the beds. Nice to ware up and see the nature. There is no any crowded restaurants and walking areas which most attracted. Location is far away but i like it. I like this hotel very much and planing to come again.

Dear DaniyarY3 We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management and Team Mercure Koh Chang Hideaway

good breakfast

Preeyaporn K. Families - 07/01/2020 Confirmed reviews ALL

good

Dear Value Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artidhaya Thongkittivanit Front Office Manager

Anonymous Solo - 02/01/2020 Confirmed reviews ALL

No hot water all the time, shower pressure too low (partially gone), dirty bath room, dirty private pool, AC speed couldn't be controlled. No member recognition, didn't get the points, no welcome present.... I don't recommend this hotel I've requested to talk to the manager but I got rejected for such a request.

Dear Value Guest, Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Artidhaya Thongkittivanit Front Office Manager

bra hotel

Carola L. Couples - 30/12/2019 Confirmed reviews ALL

rent, myror i uteresturangen, glad personal

It was perfect (room, food, location and staff)

Bernard C. Couples - 26/12/2019 Confirmed reviews ALL

Nothing more to say than above. Except perhaps that driving from the ferry to your hotel was a little scary (mountainous and very narrow at some places). Going back to the ferry was much easier but I don't know how we finished of on a different route (and another pier!!). It could be an idea to give more advice to your clients on the best routes to take. But it was not a big problem, just the GPS lottery I suppose.

Datchaneekra T. Families - 26/12/2019 Confirmed reviews ALL

My husband and I were recently guests at the Mercure Koh Chang for 4days and 3nights we’re choose you’re hotel for our dream wedding. We were highly recommended the Hotel by friends who had stayed there last year on their honeymoon. We also did our own research before deciding where to stay and your website is beautifully presented with wonderful photos of the hotel and there are several positive reviews on the web which helped us make our final choice and decision. We felt confident that in choosing a hotel which came highly praised from our close friends as well as winning us over via your website and it's reviews online, was sure to be the best wedding we were hoping for. Rooms nice and clean staff are amazing the wedding perface. But what we’re not really happy for is the foods. We order the dinner wedding set menu for our friends and family. While delicious, the evening's meal had other, unfortunate, effects. Most our friends and family fell severely ill with food poisoning following the meal. And also during stat at the hotel we was had lunch and dinner from the hotel restaurant m. After next day from my wedding one of my friend and her husband whet to hospital. Then after we check out my daughter went to the Emergency Room at World Medical Hospital Bangkok. On the day that my daughter have to stay in the hospital for 2days I was called to your sell team to let them know about this situation what wa was hear from her that it’s not because of the foods from hotel but if might be because of some of our friends and family are foreigner is not get use to Thai foods or hot weather! It’s the answer from you guys??????? I suggest that you look into this matter very seriously. I expect to be be fully compensated for the distress of my friends, family and my 4 years old daughter. Yours Sincerely, Datchaneekra T..

Our first koh chang family trip

austinchng123 Family - 23/10/2019 TripAdvisor review

We found our family's vacation paradise and Mercure Koh Chang made it a perfect stay. We will definitely stay with them again. The ocean view resort is full of surprises with beautiful beach and family activity like pool table, dart and nice swimming pool.

Dear austinchng123, We are delighted to hear everything was perfect and you had a wonderful experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and when visit to Koh Chang please allow our team take care of your next journey with us "rsvn@mercurekohchang.com or fom@mercurekohchang.com" Home away from home:) Sincerely, The Management and Team Mercure Koh Chang Hideaway

A great hotel to experience true freedom.

ydhah Couples - 05/08/2019 TripAdvisor review

I've stayed in several hotels but never experienced the perfect freedom like this one. It is a lovely place and we want to visit it every year based on our experience. In particular, the meal we ate every morning and evening was fantastic. We will stay here for about three weeks, and the rest of the day will be exciting.

Dear ydhah, We are delighted to hear everything was perfect and you had a wonderful experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and when visit to Koh Chang please allow our team take care of your next journey with us "rsvn@mercurekohchang.com or fom@mercurekohchang.com" Khob Khun Mak Mak Kha:) Sincerely, The Management and Team Mercure Koh Chang Hideaway

Good experience.

Priyank B. Couples - 06/07/2019 Confirmed reviews ALL

The experience was good. Just a point to focus. I Was not able to run the Jacuzzi, as there were no instructions available, and when i called for assistance, i was told that due to electricity failure i am not able to run the machine, however i was able to operate it after 5 minutes. All I can figure out was that jacuzzi need to be filled up to a point to run it. So I would just suggest if a card can be put in the rooms detailing the operation of Jacuzzi.

The best property to stay in koh chang.

OnAir60722533250 Couples - 05/07/2019 TripAdvisor review

The property has there own small beach, pool and amazing staff to take care of you. We stayed in the sea view room, the view was amazing in the sun set. Also bed were so comfortable to sleep in, I slept like a baby.

Dear OnAir60722533250, Sawasdee Kha! Greeting from Mercure Koh Chang Hideaway:) On behalf of the entire team, We would like to extend you a thank you very much for selecting our resort to stay and taking time to write a review with 5 stars rated us to please our resort services that you were happy to stay at Mercure Koh Chang Hideaway resort. We are so happy you enjoyed your stay and look forward to welcoming you back again Again, you are certainly welcome back anytime and we will definitely let you in the resort building. If you are returning back please let our team know via rsvn@mercurekohchang.com or fom@mercurekohchang.com. Here is always your 2nd home:) Sincerely, The Management and Team Mercure Koh Chang Hideaway

Disappointing experience

Anonymous Couples - 24/06/2019 Confirmed reviews ALL

It was a disappointing experience. The hotel is getting old and dirty. Apart from the breakfast, which was good, the food was miserable (thai food and international food). One night I wanted to take advantage of the "Buy 1 get 1 free" from 6pm till 8pm at your bar and at 7pm it was CLOSED !!! Good service ! I was away all morning and when I came back at 2pm, my room was not done … etc, etc … One positive thing is the service. The hotel was so empty that the service was very good.

Amazing Property and Smiling Staff

Monika &. N. B. Families - 17/06/2019 Confirmed reviews ALL

We had great stay at Mercure Hideaway Resort, This Resort is Just Amazing For Family and Kids, There's Nothing to Suggest as Everything Was Just Great, Only Needs Small Renovations..... Will Plan Some Other Time Again to Stay Here.....

Paradise on Earth

Erwan Solo - 15/06/2019 Confirmed reviews ALL

When looking for a place to relax, this establishment is the ideal answer. Everything is perfect: from the comfort of the room to the surrounding environment, from the incredible breakfast to the delicious meals offered, nothing is to be removed! But the first quality of this hotel is certainly its staff: welcoming, attentive, helpful, available, smiling, ... A special mention is to be attributed to the Oksana operation manager assistant who makes sure that its customers feel privileged privileged . Thank you to her and all the team for this delicious moment !!!

Soso

Kanokporn Couples - 14/06/2019 Confirmed reviews ALL

The room is okay but there are a lot of insects my room after they clean our room at the first night.

Room and breakfast

Anonymous Couples - 09/06/2019 Confirmed reviews ALL

Good room size, friendly staff, good breakfast

Extremely satisfied

Mac P. Business - 04/06/2019 Confirmed reviews ALL

No wishes left open...

So So

Krisanaphong C. Couples - 30/05/2019 Confirmed reviews ALL

Television Signal is Bad and The fabric has a musty smell.

Good Facilities, Bad Services

W. Couples - 25/05/2019 Confirmed reviews ALL

All facilities are very good and amazing but the employee is quite low service; at reception, older employee trains and blames younger employee when many customers are checking-out, at restaurant, employee doe not understand hotel’s breakfast promotion set; at reception when check-out again, check-in employee and check-our employee does not send the message and look at the note about the receipt (everything check-in employee ask from me all but when check-out ask again what writing in your not, so you ask me twice for the same answer in your hand for what. Very Bad!! Ps. This is the first feedback for employee for the hotel in the world.

Suitable for relax and recharge!

Paranant Solo - 22/05/2019 Confirmed reviews ALL

Mercure Koh Chang Hideaway is very peaceful and full of facilities. The staffs are service mind. Even the hotel located far from the pier, when you arrived here you will forget anything! I stayed in the deluxe ocean view room, the room area, bathroom, and balcony are wide too. I also bought the dinner buffet on Saturday night. It's very good value with the cozy atmosphere.

Our most recent 20 reviews

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Mercure Koh Chang Hideaway 4 stars

Hotel extras