Hotel - Mercure Rosa Khutor
Mercure Hotel Mercure Hotel

Mercure Rosa Khutor

4.5/5 903 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

OLYMPSTROY70 km / 43.5 mi SOCHI 201450 km / 31.07 mi
REP OFFICE MFA75 km / 46.6 mi

Your meetings and events

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
INNSBRUCK 25 m2 4 m 0 10 10 0 0
SAPPORO 25 m2 4 m 0 20 10 0 0
OSLO 50 m2 4 m 40 20 20 20 25
CHAMONIX 60 m2 4 m 55 35 35 35 36
ST MORITZ SMALL 60 m2 4 m 55 35 35 35 36
ST MORITZ 120 m2 4 m 100 40 40 40 36
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Elegant, single, Standard Rooms with amazing views of the mountains and valleys, with everything you need for a comfortable stay.Spacious Suites decorated in warm colors with taste and great attention to detail. The combination of flawless taste, simplicity and splendor will turn your dreams of the perfect holiday into a reality.

  • 153 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 34 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.6/5 ALL Rating 4,218 reviews

Our guest reviews for
Mercure Rosa Khutor

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 903 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anna Families - 11/11/2019 Confirmed reviews ALL
« Helpful staff, clean, quiet »

We were in the hotel for a couple of hours in during day and slept at night . Unfortunately for the child there is little entertainment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. We are glad to inform you that we have already signed a contract to provide every day animation program for kids in our hotel. Animators will start their work in our hotel in this December and will be available during the whole year despite a high or low season. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Aram Families - 20/10/2019 Confirmed reviews ALL
« Did not completely meet my expectations »

The overall experience is good, especially the room surface, the quality of food and the swimming pool. However, dog's fur from previous guests that was not cleaned until our departure and black mold in the bathroom were disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aram, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Anonymous Couples - 03/09/2019 Confirmed reviews ALL
« Mr »

It was satisfying, breakfast was O.K. Would be better if the rooms were with balcony. Also, if thwere were .more options for day tours in big groups.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Amir R. Families - 02/09/2019 Confirmed reviews ALL
« bad service, rudeness of staff »

Service was average in general till the cleaner of room billed us with the reason "teapot is damaged". But in fact it was dirty. And if the cleaner would make an effort to wash the kettle then you would not lose customers. The hotel does not deserve much praise. Breakfast and service was so-so. And this is a shame for a place like a ROSE KHUTOR, because in other countries this hotel is very popular. My husband and I were disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Albina, Thank you for taking your time to share you experience regarding your stay in our hotel. We regret that the incident with the kettle upset you and influenced your impression of the hotel. All documents about the damaged teapot were damaged: the act that it cannot be restored, photographs, etc. We appreciate your comments as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Dmitry Families - 05/08/2019 Confirmed reviews ALL
« Very good »

Everything is fine, but so many plastic bottles every day...?

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемый Дмитрий, Спасибо за то, что вы нашли время поделиться своим мнением о проживании в Mercure Rosa Khutor. ДЛя нас очень важно получать обратную связь от постоянных гостей. Будьте уверены, что ваши комментарии и пожелания относительно количества пластика были переданы руководству отеля и будут обязательно учтены. Нам очень приятно, что вы разделяете нашу заботу об окружающей среде. Мы действительно действуем в рамках программы "Planet 21" и стремимся к уменьшению использования пластика, но на данный момент отказаться от бутылированной воды возможности нет. Искренне надеемся, что данное обстоятельство не повлияет на вашу лояльность, и будем рады видеть вас вновь в нашем отеле. С наилучшими пожеланиями, Айна Дадуева Руководитель отдела приема и размещения Моб.: +7 … 13 30 Email: H8…

David S. Couples - 23/06/2019 Confirmed reviews ALL
« Service details missing »

Overall nothing to complain. But in the edges there is room for improvement, considering your house a 4 star place. For example the following. I complained about a lamp that made some disturbing noise when switched on. I believe someone came to fix it, but in fact, the noise didn't disappear. The breakfast cook did not speak English at all as it seems. It was not easy to communicate, apart from pointing at ingredients for an omelette. The hotel overall seems not to have any rule of conduct regarding guests with small kids. In fact they are everywhere and most of them kids and parents lack of education. They behave as if they where alone in the planet and even complain of they are asked to be more quiet in the dining room. A disgusting way of educating kids and hence the hotel should define some guidance and instruct the 'chef de service' to assign the guests with kids accordingly. This, however is not a detail. If you ignore this issue, your guests soon will only be families with kids. It's not a problem with me, I can always stay in another hotel, but nasty kids families, on the long run, will make your own employees go crazy, which will lead to lower service quality etc. Thank you for considering some improvements going forward.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Natalia Couples - 31/05/2019 Confirmed reviews ALL
« . »

Please, solve the problem with irons.. 1 iron for the floor is extremely not enough...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalia, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Yury C. Couples - 13/03/2019 Confirmed reviews ALL
« Exceeds expectations »

Very nice room, perfect facilities, esp. ski storage. Great breakfast options. Location is very convenient - 5 mins to the lifts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yury, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We are happy to know that you had a pleasant stay in our hotel. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8… Sincerely,

Anonym Families - 11/03/2019 Confirmed reviews ALL
« Ski »

The location is perfect for ski sports: ski room exit is just 5 min to ski lifts. The staff is hospitable. The rooms are modern, although they are a bit cramped. Make sure you asked to have your room cleaned before leaving to ski pistes. The breakfast is very delicious with a variety of choice of food and beverages. The spa is very-very small. There is Turkish hamam and a small pool, but during the evenings it is almost impossible to enter as well as sit and wait in the queue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anonym, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Avi H. Families - 03/03/2019 Confirmed reviews ALL
« Very good »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Avi, Thank you for taking the time to tell us about your experience at the Mercure Rosa Khutor. At Mercure, we strive to provide a superior service experience for every guest; your feedback is very important to us. Thank you again for your response, and sincerely looking forward to welcoming you again in our hotel. Best regards, General Manager Burdina Valeria

Egil T. Families - 03/03/2019 Confirmed reviews ALL
« Good value »

Very positive: sauna, swimmingpool and masage. Room and location very near skilift. Medium positive: breakfast, very good vareity, but medium quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Egil, We very much appreciate your comments regarding your stay at the Mercure Rosa Khutor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Burdina Valeria

Oren Y. Families - 28/02/2019 Confirmed reviews ALL
« We had a very good time at Mercure Rosa Khutor »

Very good time. Rooms are very nice, Rich breakfast. Very nice. helpfull and polite staff. The spa was a bit poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oren, We very much appreciate your comments regarding your stay at the Mercure Rosa Khutor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Alexey Families - 01/02/2019 Confirmed reviews ALL
« Nice vacation spent in mountian »

In general was very good, except choice of food in restaurant (not breakfast) - expect more choice of food and more local dishes in menu

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexey, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Nikita K. Friends - 28/01/2019 Confirmed reviews ALL
« We love this hotel, but unfortunately there was smell of cigarettes smoking in the last few days. »

We came back to this hotel, because we like it. Overall experience was great, except one problem, in the last few days we noticed a cigarette smoking smell in the room. We checked if it's coming from the street or from the corridor, but we couldn't find where it coming from, it's like it was inside the room. We left the room with open windows for ventilation and partly it helped, but the smell always came back after the windows were closed. We also informed the consierge about it, she told us that she would try to investigate it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nikita, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. Smoking in the hotel is strictly prohibited. The hotel takes all measures to check that the hotel policy is not violated by other guests, but sometimes, unfortunately, guests still brake the rules. We promise to strengthen control procedure. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Nikita Business - 24/01/2019 Confirmed reviews ALL
« Nice hotel in nice place »

Fine hotel, well kept, very fresh,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nikita, Thank you for your review that will for sure help future travelers. We are delighted to read that you enjoyed your stay with us. Your satisfaction is a great source of motivation for our team and I had a lot of pleasure to share your comment with my colleagues. We hope your next visit will be as pleasant as the previous one. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Alex Business - 21/01/2019 Confirmed reviews ALL
« Amazing time in Mercure Rosa Khutor Hotel »

We had 3 days only for a business event and some team building entertainments. The hotel staff helped us to reach all our goals. Nice conference rooms, good room-service and reception service. Good meal in the hotel restaurant and nice spa-zone. We didn't have a lot of time for rest. But we've managed to take a lot of good impressions and emotions. Thanks a lot to the hotel staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We are happy to know that you had a pleasant stay in our hotel. Your satisfaction is a great source of motivation for our team and I had a lot of pleasure to share your comment with my colleagues. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Artem Families - 18/01/2019 Confirmed reviews ALL

I would discribe the service as an average one. Some problems were fixed only after second or fird call to the reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Artem, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Anonymous Friends - 01/01/2019 Confirmed reviews ALL
« Not a bad choice »

Overall decent experience at the hotel. Good location, ok breakfast, not the best experience overall

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Friends getaway - 01/01/2019 TripAdvisor review
« Good location, decent hotel, terrible bed! »

Hotel is in good location, at the center of Rosa Khutor. The staff had very poor English and it was hard to communicate..The breakfast was decent, not great and not amazing.The worst part was the beds.., the mattress was probably the worst I have ever experienced at a hotel, super soft and made me wake up with back pain every morning!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 929 853 13 30 Email: H8470-FO@accor.com

Svetlana E. Families - 28/11/2018 Confirmed reviews ALL
« Very relaxing and comfortable »

Perfectly relaxed atmosphere in the place where the nature is beautiful and the scenery is fantastic. Comfortable and clean room, exceptional service, excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Svetlana, Thank you for your review that will for sure help future travelers. We are delighted to read that you enjoyed your stay with us. Your satisfaction is a great source of motivation for our team and I had a lot of pleasure to share your comment with my colleagues. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

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