Ibis Nur-Sultan Hotel 3 stars

Customer review rating 4.3/5 1,575 reviews

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Ibis Nur-Sultan
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+ 17 Services

Hotel extras

  • Free high-speed internet throughout the hotel

  • Good location

  • Free parking

  • Early breakfast from 04:00 a.m., late breakfast until 12:00 a. m.

  • Pets allowed

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • ASTANA INT AIRPORTPaying
  • Reception open 24 hours a day
  • Laundry
  • Concierge
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
Business services
  • 10 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Ibis Nur-Sultan

38 Tauelsizdik Ave
010000 nur-sultan (astana)
kazakhstan

Tel: +77172708200

Fax: (+7)7172/708222

Check-in from 14h00

Check out up to 12h00

  • By plane

    ASTANA INT AIRPORT At 16km / 9.94 miles - Shuttle paying

  • By train

    ASTANA RAILWAY At 8km / 4.97 miles

GPS :51.138706, 71.465475

Exhibition centre

  • KORME 4.0 km / 2.49 mi
Exhibition centre

Your meetings and events

For business meetings, seminars and other events, the hotel offers conference rooms with space for up to 200 people.

Room descriptions and layouts

10 

meeting rooms

From 1 to 180 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Audio and video equipment

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our Standard Room features twin beds or one double bed, bedside shelves, wardrobe, desk, chair, full-length mirror, satellite TV, telephone, free WIFI, individual temperature control. Our Suites comprise a living room and bedroom. The rooms feature one double bed, wardrobe, 1.5-sleeper sofa bed, table, chair, full-length mirror, satellite TV, 2 TVs, telephone, free WIFI, an additional bathroom, bath accessories and hair dryer.

Standard room with a double bed, overlooking the city.

  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV

Premium room from ibis with twin beds and the city view.Non contractual photo

  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft

Ibis Premium Room with a large double bed and city view.Non contractual photo

  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV

Standard room with twin beds, with City view.

  • Max. number of persons: 3
  • Area: From 17 m² / 183 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV

Luxury room with double bed and sofa, city viewNon contractual photo

  • Max. number of persons: 3
  • Area: From 45 m² / 484 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: International

Time for lunch/dinner? Enjoy great food from the à la carte menu. Throughout the course of your stay at our hotel, take a culinary journey in our ibis Kitchen restaurant. Open 7 days a week, from midday to 11:00pm

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

The Bar : a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Ibis Nur-Sultan

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,575 reviews

tripadvisor

TripAdvisor Rating 4.0/5

196 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

well located, clean ,but very stuffy, windows are blocked, not working air-condition

Customer review rating 2.5/5

Zhanna Business - 25/03/2021 Confirmed reviews ALL

very polite personal stuff, clean rooms, but very stuffy

Thank you for taking the time to tell us about your experience at the Ibis Nur-Sultan. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Amazing stay

Customer review rating 5.0/5

Sabina T. Solo - 25/03/2021 Confirmed reviews ALL

Every time when I visit Nursultan, I stay in your hotel and this stay was incredible! Thanks to FO team for being helpful and friendly. Also thanks to F&B Register(woman) in restaurant who was very polite and provided me with coffee take away. Will definitely come back!

We very much appreciate your comments regarding your stay at ibis Nur-Sultan. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

Good stay

Customer review rating 4.5/5

Anel Business - 28/02/2021 Confirmed reviews ALL

Staff is very polite and responsive. The room was cozy, ideal for a short stay.

We very much appreciate your comments regarding your stay at the Ibis Nur-Sultan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Good stay

Customer review rating 4.5/5

Aigerim Friends - 18/01/2021 Confirmed reviews ALL

1. Problem with database 2. Need to work with reception on communication techniques. 3. Not perfectly clean rooms

Thank you for taking the time to tell us about your experience at Ibis Nur-Sultan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Quite good

Customer review rating 5.0/5

Sabina T. Business - 01/12/2020 Confirmed reviews ALL

I stayed in your hotel for a first time and have quite good impression. Except one small note: you did not provide with bathrobe in a standard room. It’s strange. I suggested to pay for it but was refused. Meanwhile the breakfast was very tasty with a wide choice of dishes. In addition the waiter who served on breakfast was professional and polite. Unfortunately does not remember his name. Overall my stay was comfortable.

We very much appreciate your comments regarding your stay at Ibis Nur-Sultan. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with restaurant one. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Nice location, great stuff

Customer review rating 3.0/5

Mikhail Business - 30/10/2020 Confirmed reviews ALL

Non-working ac, no windows that can be opened

Very comfortable room but wifi needs to be upgraded

Customer review rating 3.5/5

Rick B. Business - 12/08/2020 Confirmed reviews ALL

Great room OK location Patchy wifi Terrible coffee

Dear William Richard B., We very much appreciate your comments regarding your stay at the ibis Nur-Sultan. Reception lady is very glad for helping you with your card :) Comments about wifi connection, breakfast and coffee were given to our managers. We are trying to solve all problems. Thank you again for helping us improve our service, and it is our hope that you will give us the opportunity to better serve you in the near future.

Good stay

Customer review rating 4.5/5

Anonymous Business - 20/02/2020 Confirmed reviews ALL

Young receptionists really kind, thank you so much!!

Dear Montse G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Good but not the best for IBIS

Customer review rating 3.0/5

Ihab R. Solo - 12/01/2020 Confirmed reviews ALL

I was satisfied with the helpful reception team, but only what annoyed me that as I’ve stayed for 7 days ( only one bottle of water has been given the first day then nothing),no fridge at the room, but over all IBIS is my favourite even her in UAE where I’m staying and I’m keen to be there again. And I wish IBIS will take my comments seriously

Dear Ihab R., Thank you for taking the time to tell us about your experience at the ibis Astana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have just wanted to note that all our rooms equipped according to Accor standards. As ibis is economy hotel and has a low price for room, we can't provide some services. We advise you to book premium room , if you want more comfort and bottle of will be changed every day. Thank you for helping us improve our service! Sincerely, Medet Abulkhairov - Front Office Manager

Ok

Customer review rating 3.5/5

Anonymous Families - 31/12/2019 Confirmed reviews ALL

When checking in - took some time to find a reservation. Otherwise the room was good for one night sleep.

Dear Yerlan, Thank you for taking the time to tell us about your experience at the ibis Astana. Due to technical issue we had a little problem with finding your reservation. Hope to see you again.

normal

Customer review rating 2.0/5

Nuri Business - 25/12/2019 Confirmed reviews ALL

oda cok soguktu

Dear Nuri T., Thank you for taking the time to tell us about your experience at the ibis Astana. I am sorry for inconvenience regarding to room temperature. Please in case of such problems call to reception, we will fix it or change your room. Hope welcome you again! Sincerely, Medet Abulkhairov - Front Office Manager

Average

Customer review rating 3.5/5

Laura Business - 17/12/2019 Confirmed reviews ALL

I was staying quite a lot in Ibis Moscow and knew what to expect... Here in Astana it was 50/50.... I know what to expect in room and in facilities but I had problems during breakfast and while converstaion with reception. I stayed in Ibis Astana from 12/12 till 15.12/ Two nights were booked thru agency and one is by myself. I dont know why but reception is sure that if room is booked thru agency, then bonus points for nights are not redemped/given to me because I didnt book a room by myself. It took me 3 times on a reception to explain that it this is not correct (I should check in my account as well did it happen at all or not). I had a problem during breakfast after first night stay. Everything from "warm" food in the breakfast was very cold. The problem was solved but unfortunately after a huge scandal I raise.

Dear Laura, Thank you for your feedback. Please accept our apologies for inappropriate service. We would also like to clarify about getting points: it all depends on the contract of the agency that books the room. But as we checked your three nights were already credited. We are sorry for the situation with breakfast. We have already provided information to our chef. please tell me what time you went for breakfast, so we will check everything in full. Thank you for your mentioned comments. We will do our best to improve the quality of our service. Hope to see you again.

Convenient place to stay for a short stopover

Customer review rating 4.5/5

Ian Solo - 17/12/2019 Confirmed reviews ALL

I stayed in the Ibis Astana during a stopover, as part of Air Astana's stopover holidays program. The hotel is clean, modern, and conveniently located. My room was spacious and the bed was comfortable. Overall, my experience was as expected for an Ibis Hotel and I would stay here again.

Dear Ian R., Thank you for a positive review. We are glad to know that you enjoyed room and hotel overall. Hope the next stay will be as pleasant as previous one. Sincerely, Medet Abulkhairov - Front Office Manager

Excellent

Customer review rating 4.5/5

Serdar L. Business - 02/12/2019 Confirmed reviews ALL

The room was very comfortable and the staff was very friendly. Only the number of the staff at the restaurants should be increased especially for dinner time.

Dear Serdar L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Good stay at Ibis in Astana now Nur Sultan

Customer review rating 4.0/5

Anonymous Business - 25/11/2019 Confirmed reviews ALL

Location of the hotel was ideal for my work activity especially because of the weather (-20C) during my stay. Services are good, rooms clean, breakfast generous. The only negative point is the WIFI which constantly cuts in room at least when I stayed. This is not the fits time I notice the anomaly, probably because the loading on the WIFI is too big compared to the capacity of the devices (the hotel was quite full because of a conference) .

Dear Jean-Jacques R., We very much appreciate your comments regarding your stay at the ibis Astana. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We are working on solving Wifi problem. In the nearest future we suppose we will not have issues with it. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

I am very dissatisfied, as hotel did not register us at the immigration office.

Customer review rating 1.5/5

Saidakbar K. Families - 15/11/2019 Confirmed reviews ALL

Quite disappointed with our stay. At first we had problems with access to fresh air, since windows could not be opened in our room. Anyways, we learned to live with this (we did not spend much time in the room). After 4 days of staying, I notified the staff of the necessity to register us at the immigration office (although we do not have to do that), which they did not and we had trouble at the airport. Thankfully we were able to return to our country without paying any fine, however now, me and my mom are in the list of "disobedient visitors".

Dear Saidakbar K., Thank you for taking the time to tell us about your experience at the ibis Astana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Be sure that we will take measures regarding employee who didn't register you in the migration system. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Medet Abulkhairov - Front Office Manager

Good

Customer review rating 4.0/5

Tamil Business - 11/11/2019 Confirmed reviews ALL

All good, except options in food menu.

Dear Tamilselvan, Thank you for the good review of our hotel! We are happy that you enjoyed your stay and hope to see you again.

Good business hotel. Needs some improvement

Customer review rating 4.0/5

Dan S. Business - 07/11/2019 Confirmed reviews ALL

This hotel gives good value for money. The rooms are nice. I would recommend adding a coffee maker in each room and some shelves in the closet

Dear Dan S., We very much appreciate your comments regarding your stay at the ibis Astana. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

Check drain in the bathroom - shower

Customer review rating 3.0/5

Ali Y. Business - 24/10/2019 Confirmed reviews ALL

Drain in the shower is not working properly. It was my third case in different rooms. Airconditioner is not working properly in the room.

Dear Ali Y., Thank you for taking the time to tell us about your experience at the ibis Astana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share your comments regarding room maintenance with our management. Looking forward your next stay ! Sincerely, Medet Abulkhairov - Front Office Manager

Ok

Customer review rating 5.0/5

Anonymous Business - 13/10/2019 Confirmed reviews ALL

Nice people working for Ibis.

Dear Eero L., Let us thank you for the review . We are happy to know that you enjoyed the stay at ibis Astana. We will be glad to welcome you again. Sincerely, Medet Abulkhairov - Front Office Manager

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