WIFI/Internet Access- Free high-speed internet throughout the hotel
- Good location
- Free parking
- Early breakfast from 04:00 a.m., late breakfast until 12:00 a. m.
- Pets allowed
Services in the hotel and nearby
Services and practical information
Paying-
Online check-in
Online check-in: Your arrival will be carefully prepared by our team
Fast check-out: Simply return your key -
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
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Parking
- Private outdoor parking
- Private enclosed outdoor parking
- Bus/coach parking area
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Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
- Pets allowed
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Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
- ASTANA INT AIRPORT
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Languages spoken at the hotel
- German
- Reception open 24 hours a day
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Laundry
- Dry cleaning / Ironing (Paying)
- Ironing room
- Shoe shine machine
- Concierge
Hotel location
38 Tauelsizdik Ave
010000
nur-sultan (astana)
kazakhstan
- ASTANA INT AIRPORT At 16km / 9.94 miles - Shuttle paying
- ASTANA RAILWAY At 8km / 4.97 miles
GPS : 51.138706, 71.465475
Companies and event centres nearby
Exhibition centre
Your meetings and events
For business meetings, seminars and other events, the hotel offers conference rooms with space for up to 200 people.
| Room name | Surface area | Height | Theatre style | U-shaped Room | Board-room | Classroom style | Banquet |
|---|---|---|---|---|---|---|---|
| DUBAI | 35 m2 | 4 m | 30 | 12 | 30 | 20 | 10 |
| NEW YORK | 35 m2 | 4 m | 0 | 12 | 12 | 0 | 0 |
| TOKYO | 35 m2 | 4 m | 0 | 12 | 12 | 0 | 0 |
| PRAGUE | 44 m2 | 4 m | 40 | 20 | 40 | 18 | 0 |
| BERLIN | 53 m2 | 4 m | 40 | 20 | 40 | 25 | 20 |
| LONDON | 53 m2 | 4 m | 50 | 20 | 50 | 30 | 30 |
| PARIS | 56 m2 | 4 m | 50 | 20 | 50 | 25 | 30 |
| BERLIN+PRAGUE | 97 m2 | 4 m | 100 | 40 | 100 | 40 | 40 |
| LONDON+PARIS | 109 m2 | 4 m | 100 | 60 | 100 | 50 | 40 |
| EUROPE | 200 m2 | 4 m | 180 | 100 | 180 | 100 | 120 |
Our rooms
Our Standard Room features twin beds or one double bed, bedside shelves, wardrobe, desk, chair, full-length mirror, satellite TV, telephone, free WIFI, individual temperature control.Our Suites comprise a living room and bedroom. The rooms feature one double bed, wardrobe, 1.5-sleeper sofa bed, table, chair, full-length mirror, satellite TV, 2 TVs, telephone, free WIFI, an additional bathroom, bath accessories and hair dryer.
Standard room with a double bed, overlooking the city.
The cozy ibis room with our exclusive bed and Sweet Bed linen offers optimum comfort. Your room features a large double bed, air conditioning, safe, shower, hairdryer, work desk, WIFI and LCD TV with the best channels.
Superior Room with 2 single beds
Ibis Premium Room with a large double bed and city view.
Ibis Premium Room has a double bed. In addition to standard facilities the room offers a kettle, tea/coffee selection, slippers, bathrobe, individual hygiene supplies (shampoo&conditioner, body lotion).
Standard room with twin beds, with City view.
Live together, sleep apart. Cozy ibis room with our exclusive beds and Sweet Bed linen - for optimum comfort. In your room: 2 cozy beds, air conditioning, safe, shower, hairdryer, work desk, WIFI and LCD TV.
Luxury room with double bed and sofa, city view
For your convenience, our Luxury Room offers a panoramic view of Astana. The room comprises one bedroom with a double bed and a living room with a seating area and TV.
- 249 rooms
- 224 non-smoking rooms
- 6 rooms for people with reduced mobility
- 18 connecting rooms
- Extra bed in room for child
- Baby bed
Our restaurants and bars
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Time for lunch/dinner? Enjoy great food from the à la carte menu. Throughout the course of your stay at our hotel, take a culinary journey in our ibis Kitchen restaurant. Open 7 days a week, from midday to 11:00pm
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- Tue
- Wed
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The Bar : a friendly place to get together at any time of day.
Certificate of excellence 2019
Dear Montse G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Dear Ihab R., Thank you for taking the time to tell us about your experience at the ibis Astana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have just wanted to note that all our rooms equipped according to Accor standards. As ibis is economy hotel and has a low price for room, we can't provide some services. We advise you to book premium room , if you want more comfort and bottle of will be changed every day. Thank you for helping us improve our service! Sincerely, Medet Abulkhairov - Front Office Manager
Dear Yerlan, Thank you for taking the time to tell us about your experience at the ibis Astana. Due to technical issue we had a little problem with finding your reservation. Hope to see you again.
Dear Nuri T., Thank you for taking the time to tell us about your experience at the ibis Astana. I am sorry for inconvenience regarding to room temperature. Please in case of such problems call to reception, we will fix it or change your room. Hope welcome you again! Sincerely, Medet Abulkhairov - Front Office Manager
Dear Laura, Thank you for your feedback. Please accept our apologies for inappropriate service. We would also like to clarify about getting points: it all depends on the contract of the agency that books the room. But as we checked your three nights were already credited. We are sorry for the situation with breakfast. We have already provided information to our chef. please tell me what time you went for breakfast, so we will check everything in full. Thank you for your mentioned comments. We will do our best to improve the quality of our service. Hope to see you again.
Dear Ian R., Thank you for a positive review. We are glad to know that you enjoyed room and hotel overall. Hope the next stay will be as pleasant as previous one. Sincerely, Medet Abulkhairov - Front Office Manager
Dear Serdar L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Dear Jean-Jacques R., We very much appreciate your comments regarding your stay at the ibis Astana. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We are working on solving Wifi problem. In the nearest future we suppose we will not have issues with it. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.
Dear Saidakbar K., Thank you for taking the time to tell us about your experience at the ibis Astana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Be sure that we will take measures regarding employee who didn't register you in the migration system. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Medet Abulkhairov - Front Office Manager
Dear Tamilselvan, Thank you for the good review of our hotel! We are happy that you enjoyed your stay and hope to see you again.
Dear Dan S., We very much appreciate your comments regarding your stay at the ibis Astana. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.
Dear Ali Y., Thank you for taking the time to tell us about your experience at the ibis Astana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share your comments regarding room maintenance with our management. Looking forward your next stay ! Sincerely, Medet Abulkhairov - Front Office Manager
Dear Eero L., Let us thank you for the review . We are happy to know that you enjoyed the stay at ibis Astana. We will be glad to welcome you again. Sincerely, Medet Abulkhairov - Front Office Manager
Dear Marat B., We very much appreciate your comments regarding your stay at the ibis Astana. It is always a pleasure to receive positive feedback. We will be glad to see again.
Dear Guest, Thank you very much for very nice comments and high rated review. Being part of ibis family and receiving such a good feedback from you it is very pleasure for us. We are looking forward your next stay. Best Regards - Medet Abulkhairov
Dear Zarina K., Thank you for your review! We are very sorry that your experience was not so satisfactory. Unfortunately, we do not provide ironing facilities in the rooms, but we have ironing rooms on the 10th and 11th floors. They are open 24 hours. Our system is connected to city heating, so some rooms were cool but we could provide you small heater. Now in our hotel we have heating and such problems will not arise. We will talk with the housekeeping about room cleaning because they must check everything. In such situations, you can always contact the reception and they will help you. Again please accept our deepest apologies. Hope to see you again. Sincerely, Kassymova Fariza - Assistant Front Office Manager
Dear Csaba Sandor S., Thank you for taking the time to tell us about your experience at the ibis Astana. Please accept our sincerest apologies for the service provided. We are very sorry that you could not enjoy your stay to the fullest. We will definitely talk with employees and make training for them. We hope that you will choose us again and we will try to make your stay an excellent one. Kind regards, Kassymova Fariza - Assistant Front Office Manager
Dear Matthew R., Thank you for sharing your review with us! It is a pleasure to know that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Kassymova Fariza - Assistant Front Office Manager.
Dear Gernot S., We very much appreciate your comments regarding your stay at the ibis Astana and thank you very much for such a nice comments. We will be glad to see you in our hotel again Sincerely, Medet Abulkhairov - Front Office Manager
Dear Mitchell Shelby C., Thank you very much for your positive review. We are glad that your spent good time in our hotel. Hope to greet you again in ibis Astana. Sincerely, Medet Abulkhairov - Front Office Manager
When making a booking at this hotel:
- I earn Status & Rewards points
- I do not earn points
- I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
- I can use my Rewards points
- I cannot use my points
- I benefit from {{fidelityCard}} advantages
- I benefit from advantages
- I do not benefit from advantages
- I can take advantage of the Members' rate
- I cannot take advantage of the Members' rate
