Mercure Kooindah Waters Central Coast 4 stars

Customer review rating (ALL Rating) 4.3/5 5,933 reviews

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Mercure Kooindah Waters Central Coast
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+ 19 Services

Hotel extras

  • Championship golf course, indoor & outdoor pools, tennis court, gym, and kids' playground

  • 24-hour reception

  • Meeting rooms & events facilities

  • Complimentary on-site parking

  • King Rooms and 1, 2, & 3 bedroom apartments available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Kooindah Waters Central Coast

40 Kooindah Boulevard
2259 wyong
australia

Tel: +61243555777

Fax: (+61)2/43555700

Check-in from 14h00

Check out up to 10h00

  • By plane

    SYDNEY At 105km / 65.24 miles - Shuttle paying

  • By train

    WYONG At 2km / 1.24 miles

GPS:-33.282806, 151.440582

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

KARINYAS RESTAURANT

Karinyas has modern cuisine, featuring fresh local produce through its seasonal a la carte menus. The restaurant is open daily for all meals.Overlooking the picturesque golf course, it has an extensive wine list which including wines from local wineries.

Your meetings and events

Guests organising a meeting, conference or event on the Central Coast need look no further than the award-winning Mercure Kooindah Waters Central Coast. With its impressive conference facilities, exceptional accommodation options and outstanding leisureamenities, this excellent Central Coast hotel is the ideal choice for meetings and events of all sizes. Accommodating up to 400 delegates, the hotel features two boardrooms and four event spaces,each one elegantly appointed and fully equipped with a rangeof modern presentation facilities. A variety of day & residential packages, dining options and team building activities are available. Guests can also enjoy the hotel's many recreational facilities, including its pool, tennis courts, spa and golf course.

Room descriptions and layouts

6 

meeting rooms

From 1 to 340 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • Video equipment

  • Airconditioned meeting room

  • WIFI access

  • Syndicate rooms

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Providing the perfect space to relax, Mercure Kooindah Waters Central Coast features an impressive selection of accommodation options, which include stylish King Rooms and spacious one, two and three bedroom apartments. Modern and beautifully presented, each guest room and apartment features everything required for an enjoyable stay. Apartments are fully self-contained, with a full kitchen, laundry, a separate living and dining area, a private balcony and an LCD TV with Foxtel and pay-per-view channels.

Our guest reviews for
Mercure Kooindah Waters Central Coast

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,933 reviews

TripAdvisor Rating 4.0/5

806 reviews

Worst value ever

Customer review rating 0.5/5

Tony W. Couples - 02/12/2021 Confirmed reviews ALL

Read trip advisor for my review.

Good to come back, great room, well looked after

Customer review rating 4.5/5

Peter S. Couples - 01/12/2021 Confirmed reviews ALL

It was so nice to go back and then to be up graded to a lovely room, my wife and I felt like royalty.

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda Stewart Acting Front Office Manager

Comfortable room

Customer review rating 2.5/5

Susan G. Business - 01/12/2021 Confirmed reviews ALL

Was disappointed that room service was served in cardboard boxes including cutlery - would have been acceptable to deliver but provide cutlery and plates in room. I'm sure if you served the restaurant guest like room service it wouldn't be taken in good taste. The restaurant was fully booked so we had no choice. Also was unable to get anyone to answer the room service phone between 7am - 8am in the morning to get breakfast delivered.

Dear Warren, Thank you for taking the time to tell us about your experience at the Mercure Kooindah Waters Central Coast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Belinda Stewart Acting Front Office

Great stay

Customer review rating 5.0/5

Anonymous Couples - 01/12/2021 Confirmed reviews ALL

We stayed with you for two nights and had a fabulous time.

Dear William, We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda Stewart Acting Front Office Manager

Good facilities, but needs some work

Customer review rating 2.0/5

J Families - 30/11/2021 Confirmed reviews ALL

Our stay at Mercure was OK. Upon arrival, the hotel looks amazing, with manicured gardens, the reception is well presented and plenty of parking. There’s plenty of facilities with golf, indoor and outdoor pool, spa, you name it. It’s located at least 30-minutes to most central coast attractions, so you’ll have to drive everywhere. Our room, however, whilst grand in size (2 bed apartment), was very tired looking and not particularly clean. The room smelled as if it hadn’t been opened up in a while, there was broken glass underneath the couch, the fabric lounges were filthy (smelled too) and desperate for a steam clean, and the place was dusty (Benchtops and areas of the floor). Not ideal when you’re in a pandemic. The saving grace was that the linen was clean and the kitchen sink smelled like bleach which gave some reassurance that the place had been cleaned. If the place had a refurbishment, I wouldn’t hesitate to recommend it to people given the facilities and family friendly nature, but for the price you pay and the location, it’s not worth it.

Good stay

Customer review rating 3.0/5

Anonymous Couples - 29/11/2021 Confirmed reviews ALL

The experience was nice . Breakfast however I would not recommend at all our bacon was burnt and nearly unbeatable my pouched eggs where cold and not nice .

Unexpected gem on an exceptionally wet weather day.

Customer review rating 5.0/5

Julianne F. Couples - 29/11/2021 Confirmed reviews ALL

The book in and out experience was friendly and efficient. The room was large, comfortable and clean. Happy hour was a great way to start our stay. The restaurant was busy, but the staff managed to provide delicious food and beverages in a timely manner. The golf course was very picturesque and also the gardens well maintained. A very enjoyable stay.

Lovely staff

Customer review rating 4.5/5

Jennifer E. Couples - 28/11/2021 Confirmed reviews ALL

Room very nice and clean , but disappointed by the teabags and coffee sitting on bench in a plastic bag , maybe an oversight .

Dear Jenni, We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda Stewart Acting Front Office Manager

Great size

Customer review rating 3.0/5

Anonymous Families - 28/11/2021 Confirmed reviews ALL

The rooms were a great size. However the place was a bit dirty. The walls and the lounges were the worst. Also the room yea and coffee was in a sappy bag when we arrived? I stayed here about 7 years ago and it was great but defiantly needs a refresher.

Dear Dallas, Thank you for taking the time to tell us about your experience at the Mercure Kooindah Waters Central Coast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Belinda Stewart Acting Front Office Manager

good stay

Customer review rating 4.5/5

Kathleen W. Couples - 28/11/2021 Confirmed reviews ALL

We enjoyed staying one night with you - our first. The room was well appointed, clean with up to date facilities.

Dear Kathy, We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda Stewart Acting Front Office Manager

Suitable

Customer review rating 3.0/5

Luke Families - 24/11/2021 Confirmed reviews ALL

The hotel room was standard/acceptable. I joined a number of guests for dinner in the restaurant on Monday night and the food took almost 2 hours to arrive. Breakfast the next morning was delayed as well and I understand dinner on the Tuesday night was delayed for some guests who stayed on past my check-out. This particular service needs to be improved and staffing needs to be prioritised.

Dear Luke, Thank you for taking the time to tell us about your experience at the Mercure Kooindah Waters Central Coast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Belinda Stewart Acting Front Office Manager

Great location for us.

Customer review rating 5.0/5

Terry Couples - 23/11/2021 Confirmed reviews ALL

From firstly arriving we were looked after really well, the staff, the food, the accommodation and the room was comfortable.

Dear Terry, We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda Stewart Acting Front Office Manager

well located for us to attend a wedding in ourimbah

Customer review rating 0.5/5

Kevin S. Families - 23/11/2021 Confirmed reviews ALL

on booking in and prepaying for the two rooms we booked, we were not advised that the rooms would not be cleaned or the towels changed or tea, coffee or milk replaced (allegedly because of covid 19. We had to be told on the 13th by a lovely lady, leigh, from housekeeping that this was the case. We were not able to book for breakfast on our stay as we were told it was booked out, We ordered rooms service and our son also ordered room service and received his in a cardboard box. As you would know we paid $290 per night for 3 nights for 2 rooms. I expected a lot more than what I received. As a previous accor member I was bitterly disappointed. I was told by staff members there was a lack of staff and there was difficulty in getting people to work there. The lack of information was very disappointing. The rooms were dated and could use a refurbishment.

Dear Kevin, Thank you for taking the time to tell us about your experience at the Mercure Kooindah Waters Central Coast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Belinda Stewart Acting Front Office Manager

We were surprised by the mouldy curtains and the damp smell of our rooms .

Customer review rating 1.0/5

Jenny G. Families - 23/11/2021 Confirmed reviews ALL

We had poor response to our complaint about mouldy curtains and the damp smell that greeted us on arrival in our room. Also disappointed that we were not informed that we had to book for dining.

Dear Jenny, Thank you for taking the time to tell us about your experience at the Mercure Kooindah Waters Central Coast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Belinda Stewart Acting Front Office Manager

Good stay

Customer review rating 4.0/5

Anna C. Business - 23/11/2021 Confirmed reviews ALL

I had a good stay the bed was comfortable and I loved having a bath in peace. I had the salmon for dinner and it was delicious as was breakfast. Eventhough I don't play golf I liked sitting on the balcony watching people play. My only complaint is that the foxtel was not working so there was no movie night and the TV kept turning off by itself, but the maintenance man came right away and changed the batteries in the remote which helped but still no movies. Overall I had a goodnight and would probably stay here again at my next appointment in the area. Thank you regards Anna C.

Dear Anna, We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda Stewart Acting Front Office Manager

Very dirty the carpets

TripAdvisor rating 1.0/5

602kerry Business - 22/11/2021 TripAdvisor review

The property was very dirty I stayed for 4 weeks and was disappointed with the smell of the lounge had to sit on a towel and the dirty carpets needs a good throughout clean before I would stay again or recommend the property

Terrible service

TripAdvisor rating 2.0/5

jamesveness17 17/11/2021 TripAdvisor review

The hotel is good, the pool and amenities were great but the overall service was shocking, No cleaning, no internet, no movies and no idea. I complained to staff who did not seem to care at all. I tried to call fro room service and no on could be bothered to answer the phone. I asked about movies and internet and was told the storm has caused them to be offline, Compete rubbish

Karen at the restaurant is rude and aggressive

TripAdvisor rating 1.0/5

bougzenptyltd 03/11/2021 TripAdvisor review

Terrible service from Karen and the breakfast crew at the resort. We were told off for coming on time to our breakfast and told to sit at the bar and wait 40minutes before being served. We originally booked it for 9:30am because that was the only time they had left for breakfast. When we got to the restaurant, Karen yelled that we were late and our reservation was at 9 so she gave our table away. She then went to say its too late and we would not be served. I then said that we paid for breakfast and would like to eat with my family. She then said go sit at the at the bar and wait. This is the worst service we ever received at an Accor facility. I will not renew our Accor membership after this stay. After months of lockdown how can this terrible person welcome guests to the day after spending thousands on a break. KAREN you should be sacked....

End of Holiday

TripAdvisor rating 5.0/5

Anthony G 23/03/2021 TripAdvisor review

We had not had a good day, however when we arrived at the Mercure Kooindah Waters we felt at home, we were welcomed and could not say enough for them. We had a beautiful dinner, a wonderful sleep & a great breakfast, we then booked out & continued on our way to Wollongong.

Dear Anthony G, Thank you for your review. We are delighted that you spent some time with us at Mercure Kooindah Waters towards the end of your holiday. I will share your beautiful comments with our team. We hope to welcome you back again next time you visit the Central Coast. Warm regards, Michelle Holdsworth Acting Front Office Manager

A great stay

TripAdvisor rating 5.0/5

masolomon1 08/03/2021 TripAdvisor review

Spent a very relaxing stay at the Mercure for 4 nights. We were upgrade to a suite that had a large lounge room overlooking the golf course. Our room was comfortable and clean and along with impressive dining opportunities helped to create a great stay

Dear masolomon1, It is always a pleasure to receive wonderful feedback like yours from our guests. We appreciate and thank you for taking the time to review us and I am delighted to share your comments with our team. I hope we have the opportunity to welcome you back to Mercure Kooindah Waters again in the near future. Warm regards, Michelle Holdsworth Acting Front Office Manager

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