Mercure Kooindah Waters Central Coast 4 stars

Cleanliness was not good, spider and cockroach on the floor, so much stained on sofa and all chairs, dust on the lounge, washing machine was dirty with hairs and other stuff, dust pan was dirty and on the 2nd day hospitality staff didn't clean floor. Not recommended

Staff were excellent but the condition of the room was appalling. So run down. Curtains were stained, carpets as well, dirty walls, not a great smell either. In urgent need of a makeover. Thank goodness we didn’t need to stay in the room much. So different to our last stay 10 years ago.

As I have mentioned it is quite difficult to contact you over the phone apart from leaving messages on your services but never receiving a return call. Very, very annoying & you really do need to address this issue.

We have been to Mercure Kooindah Waters Resort four times now. Every stay had been enjoyable and relaxing. This time was exceptional, may be because it was my birthday, my whole family ( 8 adults and 6 children ) had 3 days of fun, activities, food, and relaxation together in one resort. Enjoying the services of the staff and made use of most of the facilities that the resort offers. The hot cross buns were a lovely surprise. My grandchildren were offered balloons and Easter treats. How lovely. Compliment to the staffs and management that made the Easter celebration much rewarding for us.

We have stayed at better places for less. The curtain to block out the car park lights at night & the morning sun was broken & would not slide across. I reported it that night & told could not do anything till morning. Not much help as we only stayed one night & I could not sleep because of the outside lights shining in.

On arrival we checked in and headed to rooms to find out that the configuration of the rooms were not correct. A grown women and men were in a room with 2 single beds. I had personally rang the hotel numerous times to sort out getting a roll away bed for one of the rooms and on arrival this was still not sorted. Reception staff were not helpful at all. There was no remote control in the room to begin with so we went to reception to ask for remote, they then sort it out but the Air con did not work at all, during our stay it was very hot. Reception staff were rude and did not help at all.

It was nice comfortable stay, with all facilities in place as indicated. Conveniently located to near by attractions

Room had a lovely view of the golf course with balcony included, spacious bathroom and room is large enough for 2. There are two things that affected our stay, one was the lack of swimming pool fob which finally became available on the 2nd night of our 2 night stay. There should always be extras for guests instead of running out on these. On check out, we were charged 3% Mastercard surcharge on our dining. We run our own business and only charge 1% surcharge on visa and mastercard, 3% is way too high so this alone would discourage us staying here again. We paid enough for the rooms and dining, there just shouldn't be such a high surcharge for paying with credit card.

hotel is well appointed with good facilities and open space for the kids to play. Two things to improve: access to swimming pool/gym. It requires a security badge, which was unavailable until the last day of my stay. That made me going to the reception every time, or asking the security guard to open the gate when entering and exiting. Please allow more security tokens available, specially on long weekends. The other thing is the internet, which is not reliable, tends to disconnect several times during the day. I could never make it work on my laptop (I did do it on my mobile phone).

As always wonderful! It was good to be back at kooindah now that the Pet Suite is back in action!

Rooms are becoming dated and need some money put into them although our 3 rooms were still comfortable and offered everything we needed. Great setting but no fault of the premises we were there to play golf which was closed due to the rain. Staff dealings, fantastic.

I attended with the group of St Aloysius' College dads. I was impressed with the wonderfully helpful, efficient and friendly staff. They made it a pleasant stay despite the disruption of the course being closed. I was not previously aware of the resort but found it well located and with very good facilities. I look forward to returning for a stay and to play the course in the future.

We had lots of fun playing a round of golf, eating in the restaurant, and having room service. We stayed one night and liked it so much we decided to stay another night so we got to experience the different rooms. We will definitely be back!

Staff were kind, friendly and efficient. The food was very top rate. Room was clean and welcoming.

Always enjoy my stays