Pullman Jakarta Indonesia Thamrin CBD

Pullman Jakarta Indonesia Thamrin CBD 5 stars

Customer review rating (ALL Rating) 4.5/5 624 reviews

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Hotel extras

  • City hotel at the doorstep of Jakarta's two luxury malls: Grand Indonesia and Plaza Indonesia

  • Prime location at CBD area, overlooking Jakarta's most famous landmark

  • 23 state-of-art meeting venues including one ballroom able to welcome up to 1000 people

  • Vibrant dining options with 7 outlets

  • Easy access to public transport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Pullman Jakarta Indonesia Thamrin CBD

Jl M H Thamrin No 59, Jakarta Pusat
10350 JAKARTA
Indonesia

GPS:-6.193499, 106.823695

Telephone +62 21 31921111

Fax +62 21 31923333

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

The state-of-the-art ballroom will host your every event to perfection. With a capacity of up to 800 people all the while customizable to your event and equipped with the latest technology, Pullman Jakarta Indonesia can tailor the room to your needs Elegant and modern function room, adjacent to the Grand on Thamrin Ballroom, and the Menteng room will be an ideal board meeting venue or pre-function room. Any questions? Ask our in-house Event Manager or, for tech questions, our IT Solutions Manager. Seminar packages are available, and Wi-Fi is free throughout the hotel.

Room descriptions and layouts

19 

meeting rooms

From 1 to 800 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Relax in style at Pullman Jarkata Indonesia. You can recharge from the hustle and bustle of life with the various pleasant room style and types in our luxury CBD hotel. Recharge from the hustle with a different variety of pleasant room styles and types with us. Relax yourself in style at Pullman Jakarta Indonesia.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  624 reviews

TripAdvisor Rating  4.5/5  3,979 reviews

Great location, Great stay and Great service

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

It was a pleasant experience, all made easy! Breakfast was awesome. Clean room, great view.

Awesome People at Awesome Hotel

TripAdvisor rating 5.0/5

334antoniusw Families - TripAdvisor review

I had an awesome staycation on the last weekend. Staying with kid and having a baby was a challange esp long line upon check in. Special thanks to Lobby Manager her name is Meiske, when I queue and saw me carrying a baby for check in, she approached me to have a sit at the sofa close to reception counter. She got me some cold tea and cookies for me. It was small things but it really made my day so special. She noticed me that I need help ☺

Attentive team at Pullman Thamrin

TripAdvisor rating 5.0/5

O2916RVmelb Families - TripAdvisor review

My mom and I arrived early at the hotel. Pak Maulana helped us right away with our luggages. Due to our early arrival, our room was not ready but luckily we were able to use the Spa to relaxed after long travel. After a nice relaxing time getting a massage, we were able to checked in. The room is great, just need a little TLC. Curtains a bit dirty, some wall and ceiling are a bit dusty. However, Pak Kistomo, our room attendant, came daily and did a great job on everything else (making sure we have our water, tidy up everything else). Our room rate included with breakfast at Sana Sini. I love the varieties from Indonesian, Chinese, Korean, Japanese, American food, full of pastry bar, fresh juice bar and fruit bar and they were good! Although everyone from Sana Sini's team are very nice and always greeted us with a smile. I would like to say big Thank You to Pak Aap... he is very knowlegeable on the food, he would make sure my mom and I always have enough coffee or maing sure we have enough food. thank you for arranging a birthday wish sang by Sana Sini crew. it was very memorable. Sadly, after 7 night staying at the Pullman hotel, we had to leave. This hotel has a great location. If you have friends all over Jakarta, this location is the "easiest" location to meet. Nearby Plasa Indonesia, Grand Indonesia, Sarinah. I also wanted to say Thank you to Pak Mulana at the concierge that has been helping us with everything we need. He has been very helpful, ramah and make our lives much more easier. Thank you Pullman Thamrin team. Excellent service and will defnitely will return.

Bad start with inefficient check in process where I was made to feel like an inferior customer

Customer review rating 2.5/5

Dex Business - Confirmed reviews ALL

We checked it at 245 pm. Many of the other check-in guests had rooms available except for my and another associate of mine's room. You should have offered to put us up in your lounge and fed us lunch for the trouble. In any case, after we ate lunch (in the hotel), we come back at 3:30 and the room keys aren't prepared yet. Worse still is that the check in person wanted us to wait at the back of the line while they finish new check-ins before processing our check-in. Room keys should have been ready for pick up when we return

Bad service at Reception

TripAdvisor rating 1.0/5

v_liany Business - TripAdvisor review

I had an unpleasant experience with my check-in process, especially with the manager Angeline Meiske. I had book through booking.com and supposed to pay upon checkin. Unfortunately i lost my wallet in the airport (along with my credit cards). I asked my brother to come and pay for me (he lives in Jakarta) and it was going to take him an hour. I asked to be allowed to checkin and pay an hour later when my brother arrives, and this was declined so i asked to speak to the manager to explain my situation. The manager came out, with stern face. I told her i lost my wallet and that my brother would come soon. Also my credit card details was actually captured in the website for cancellation fee if i didnt show up. She showed no sympathy, and said that while i wait for my friend to arrive i am allowed to use hotel facility like the lobby. Obviously Meiske didn’t listen to me, i told her my brother is coming yet twice she said “you can only checkin when your friend arrive and pay”. I never once mentioned any friend. She gave the impression that she was worried i was not going to be able to pay. She kept on saying that hotel have no guarantee of payment from me so this is not possible to be done. Clearly myself and my big luggage will be able to runaway from hotel easily. All i asked was an hour to keep my stuff in the room first and rest a bit after having my wallet lost. She offered no sympathy, no apologetic tone or sentence, not at all what you would expect from a 5-star hotel. Very disappointing. I hope Pullman will hire a more friendly staff or at least educate them on how to provide service, and also hire people who keep in mind that the hotel guests are the one who is paying for their salary-not her arrogant tone. Bell boy and restaurant staff are nice, so to be fair, they have given good service. Hotel room is clean and spacious but weird design of bathroom makes it very cramped. My 1-star is especially for Meiske

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Other web-users rate our hotel

  • 327 reviews 9.6/10 Location
  • 632 reviews 7.1/10 Room
  • 1,300 reviews 9.1/10 Service
  • 16 reviews 8/10 WiFi
  • 718 reviews 9.3/10 Food
  • 354 reviews 9.6/10 Breakfast
  • 320 reviews 8.6/10 Amenities
  • 231 reviews 8.1/10 Cleanliness

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