Pullman Jakarta Indonesia Thamrin CBD Hotel 5 stars

Customer review rating (ALL Rating) 4.5/5 9,035 reviews

ALLSAFE approved hotel

Information message

Pullman Jakarta Indonesia Thamrin CBD
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+ 26 Services

Hotel extras

  • City hotel at the doorstep of Jakarta's two luxury malls: Grand Indonesia and Plaza Indonesia

  • Prime location at CBD area, overlooking Jakarta's most famous landmark

  • 23 state-of-art meeting venues including one ballroom able to welcome up to 1000 people

  • Vibrant dining options with 7 outlets

  • Easy access to public transport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Jakarta Indonesia Thamrin CBD

Jl M H Thamrin No 59
Jakarta Pusat
10350 jakarta
indonesia

Fax: (+62)21/31923333

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 27km / 16.78 miles - Shuttle paying

  • By train

    GAMBIR At 5km / 3.11 miles

GPS:-6.193499, 106.823695

Exhibition and convention centre

  • JAKARTA CONCENTION 4.5 km / 2.8 mi
  • PEKAN RAYA JAKARTA 15.0 km / 9.32 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

The state-of-the-art ballroom will host your every event to perfection. With a capacity of up to 800 people all the while customizable to your event and equipped with the latest technology, Pullman Jakarta Indonesia can tailor the room to your needsElegant and modern function room, adjacent to the Grand on Thamrin Ballroom, and the Menteng room will be an ideal board meeting venue or pre-function room. Any questions? Ask our in-house Event Manager or, for tech questions, our IT Solutions Manager.Seminar packages are available, and Wi-Fi is free throughout the hotel.

Room descriptions and layouts

19 

meeting rooms

From 1 to 700 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Soundproof areasfor greater confort

  • Screen

  • An extensive array of audio,video and projection equipment

  • Lectern

  • Podium

  • WIFI access

  • Airconditioned meeting room

  • Video equipment

  • Projection screen

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Relax in style at Pullman Jarkata Indonesia. You can recharge from the hustle and bustle of life with the various pleasant room style and types in our luxury CBD hotel. Recharge from the hustle with a different variety of pleasant room styles and types with us. Relax yourself in style at Pullman Jakarta Indonesia.

Our guest reviews for
Pullman Jakarta Indonesia Thamrin CBD

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,035 reviews

TripAdvisor Rating 4.5/5

3,676 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good Hotel

TripAdvisor rating 3.0/5

Reinald_118 Business - 28/11/2021 TripAdvisor review

They forgot to give benefits for the platinum members. Quite disappointed while this never happen on my previous stays at this hotel. Even if there is any issues with the service or management nowadays, you have to keep up with your pullman service standard.

Nice service

Customer review rating 4.0/5

Shinta Families - 24/11/2021 Confirmed reviews ALL

Untuk karantina, makanan lumayan enak. Tapi variety nya terlalu sedikit, staff service ok banget dari check in sampai check out. My concern : 1. Bed sheets was lot of spot 2. Duvet as well 3. Gorden bolong2 dan kotor. Anak saya sampe bintik2 mukanya 4. Saya nemu bed bugs di hari terakhir quarantine 5. Room are too dark with only bedside lights, entrance or bathroom. But for budget quarantine it was ok Just make sure clean the curtain, change it with the good one not lot of hole, give clean linen.

Location good, housekeeping bad

TripAdvisor rating 3.0/5

Liauwliauw 24/11/2021 TripAdvisor review

Let me start with the positives: - location is good, not connected to mall but plaza indonesia is within 2-3mins walk - price is considerably cheap - food is good(we tried in room dining and sana sini restaurant) - the bed is good. We had a quality sleep Now the negatives: - when we arrived in front of our room, there was a bottle of mineral water and 1 glass from previous guest in front of the door! I couldn’t understand why the housekeeping team didn’t clear that up. What bothered me was, when i addressed this problem, the duty manager said it was common. What the heck!? Are you working in a hospitality service?? - the kettle is VERY dirty! I think the previous guest used it to boil coffee, but the problem is why you didn’t clean it?!? I took pictures but i dont know how to upload it. Well, i’m really concerned about the cleanliness of this hotel. Would i return? Maybe yes if in the future i see reviews about the cleanliness of this hotel has improved.

Good hotel in the heart of Jakarta

Customer review rating 4.5/5

Sumantri Families - 23/11/2021 Confirmed reviews ALL

I spent my weekend together with my family in this hotel. Lobby and room are clean and comfort. My wife and daughter taken a brunch in sana sini restaurant, they enjoy the food and services. But unfortunately the executive lounge was not open yet.

Dear Sumantri I., We very much appreciate your comments regarding your stay at the Pullman Jakarta Indonesia Thamrin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With warm regards, Dan Benzaquen General Manager

Well located near shooping place (mall) , ckean room.,friendly staff

Customer review rating 5.0/5

Marsya Couples - 22/11/2021 Confirmed reviews ALL

Well located near shooping place (mall) , ckean room.,friendly staff, food is fantastic , over all we have a good stay and we will back soon. The parking staff at the lobby is very good service . Thank you for the letter by pullman, has given me information about the benefit from becoming platinum member.

Dear Ester Marsya K., We very much appreciate your comments regarding your stay at the Pullman Jakarta Indonesia Thamrin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dan Benzaquen General Manager

Need to improve

Customer review rating 3.0/5

Pramono Business - 15/11/2021 Confirmed reviews ALL

Your food were really good, a lots of choice, bfast and lunch is marvelous. Your meeting room and gym also nice. First when we checked in at 5 pm the room was not ready yet. We already booked using apps two days before, why were it not prepared ? Need to inprove the hospitality, when I need a taxi calling the reception then he transfered to concierge but noone pick up the phone. In other hotel, the reception would take the responsibiltiy to order the taxi, but at that time he just said, please call back later no one there ‍♂️ Also please upgrade window of the rooms. Quite unusual for 5 star hotel using those kind of windows

Dear Bapak Pramono, First of all, let us thank you for taking the time to share your experience with us. Please accept our utmost sincere apologies if you felt that one of our team members did not successfully take care of your taxi inquiry. We have shared your comments with our team for immediate evaluation and please let me assure you that the necessary actions, such as refreshment trainings, are already in place for such unfortunate issues not to happen again. On a more positive note, I was delighted to discover that you really appreciated our varied food choice and other hotel facilities. Bapak Pramono, rest assured that your feedback will be reviewed accordingly and kindly trust that we are constantly striving to ensure our guests’ experiences are pleasant and comfortable. We hope to have the opportunity of welcoming you back in the near future. With warm regards, Dan Benzaquen General Manager

Location is strategic and Amazing stay

Customer review rating 5.0/5

Mac”ken M. Families - 07/10/2021 Confirmed reviews ALL

Warmest welcome from the lobby, check-in process, room was clean&comfort, until check-out was smooth

Dear Macken R., We very much appreciate your comments regarding your stay at the Pullman Jakarta Indonesia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With warm regards, Dan Benzaquen General Manager

Modern yet rustic property

TripAdvisor rating 3.0/5

jasontanardi5 03/10/2021 TripAdvisor review

It was a 3/5 experience staying here. Good points: Nice location, great breakfast service, a decent bed. Things could be improved: Room management I guess? I was there by 2 PM and the room was ready at 3.30 PM, dark and creepy room hall (esp. in 10 FL), no welcome gift (as a gold accor member), slow response on house keeping (was asking for a paper and pen and it took 2 hours to arrive) :)

Dear jasontanardi5 Thank you for taking the time to share with us on your experience at Pullman Jakarta Indonesia. Your many great feedbacks concerning our prime location, our breakfast offer and the comfortable bed have all been well received. However, allow me to apologize for the shortcoming regarding your check-in experience and delay in delivering your request. I agree that this was not up the to the standard that Pullman has and an adequate investigation is underway to understand our own shortcomings for further rectification. Your comments help us improve the quality and standards of our property, please be assured that all mentioned issues have been discussed and acted upon. It is our hope that you will give us the opportunity to serve you better in the near future. With warm regards, Dan Benzaquen General Manager

Good and safe staycation

TripAdvisor rating 5.0/5

guninta16 27/09/2021 TripAdvisor review

I used my stay plus benefit for this staycation. I felt welcome by the staffs, they were all friendly and kind. I got welcome drink and it was good, as expected. I also think that this property took safety and health measure seriously, which is very important during the pandemic. I was upgraded to room with city view. The room was clean and comfortable with good amenities. I did not have any chance to use their other service.

Dear guninta16, We are very delighted to read this wonderful review of your recent stay with us. It is always gratifying to learn that you value the safety and health measures that we consistently implement and that we are able to provide such a high quality and friendly service, something that we strive to provide every day. All of us look forward to welcome you back soon. With warm regards, Dan Benzaquen General Manager

Good stay

Customer review rating 5.0/5

Reno B. Business - 25/09/2021 Confirmed reviews ALL

I've done 8 days quarantine recently and I was satisfied with overall aspects during that time. Since I had quarantine experienced in several others hotels previously, Pullman hotel suprisingly exceed my expectations on meals, which is the only hotel that offered choices for everyday meals, not like others that just given daily ransom with same meal all days. The room also Ok, even look bit old but its well maintained. The amenities selection showed the quality of 5 stars hotel And bed is comfort. Thanks Pullman for making my 8 days gone thru easily.

Dear Reno b., We very much appreciate your comments regarding your recent stay at the Pullman Jakarta Indonesia. It is always a pleasure to receive positive feedback which I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With warm regards, Dan Benzaquen General Manager

Good Stay, Great Attentiveness, & Lots of Friendly Smile Staff.

Customer review rating 4.0/5

Dewa M. P. P. Families - 09/09/2021 Confirmed reviews ALL

Great location, since we had a quarantine day. It's good to be on the odd number room. The room facing to the street. Everyday watching the sunset. The foods are amazing & saucesome. Your Quarantine Necessities Are Respond & Provided Well. Lenn P. Stolzenberg #1115

Dear Dewa Mahendra Pitra P., I am really glad to see your positive rating regarding your stay at the Pullman Jakarta Indonesia Thamrin CBD. It is always a pleasure to receive positive review. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We really appreciate your feedback, kindly rest assured that our team is taking corrective measures in all the points you raised. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dan Benzaquen General Manager

Quarantine Hotel in Jakarta

TripAdvisor rating 2.0/5

timotheeprenez Business - 07/09/2021 TripAdvisor review

- Rooms were not what you were expected from a 5 stars hotel (old, dark, problem with washbasin), especially as you have to spend 8 days in quarantine - Food inconsistency (even if you order the same dish it may not be served the same such as sauce...) - Wifi was terrible especially for visio conference (as you may need to work during the 8 days quarantine - not holidays) - Clearance process after quarantine quite confusing - However, the service was polite and nice

Dear timotheeprenez, Thank you very much for taking the time to share your impressions on your recent stay with us. Your feedback is important to us and I was particularly concerned that on this occasion you felt that the level of service was not considered at our best. Please do accept our sincere apologies for the series of inconveniences you encountered during your stay, while our team is taking corrective measures in all the points you raised. It is discouraging to read that we could not provide a memorable quarantine experience for you. We usually get a lot of very positive feedback about our food in the hotel and I can personally assure you that your comment has been well received and we are taking the necessary steps to ensure the consistency of service is in place. We appreciate you sharing your concerns, it is only our hope that you will give us the opportunity to deliver a more memorable experience when staying with us again. It will be our pleasure to introduce you our larger Grand Deluxe Room with 43 sqm which offers a more stylish, modern and spacious environment. On a side note, we are glad to hear that our team left you a pleasant experience with their friendliness. Once again we apologize for the downfall in service you have experienced. It is our hope that you will give us the opportunity to welcome you back in the future. With best regards, Dan Benzaquen General Manager

Location..Location..Location..

Customer review rating 3.5/5

Antony Friends - 30/08/2021 Confirmed reviews ALL

+ Location near shopping malls, bundaran HI and public transportation (MRT, Transjakarta). Efficient check in and check out. Convenient room with bathtub. In room welcome drink + cake + extra mineral water. Friendly & helpful service. - Water kettle was not cleaned properly. I need to ask for the replacement. Pool was closed while the same Accor hotels (during my stay) has opened their swimming pools. The lighting of the hallway area should be brighter. Booked room for 2 pax and need to ask for extra towel (they put only 1 towel). I think it would be a common standard to put 2 towels.

Good stay

Customer review rating 4.5/5

L. S. Q. Solo - 30/08/2021 Confirmed reviews ALL

Staff is friendly and excellent service level to customer. Room is clean and food is tasty,

Dear Mr. Siak Q. L., Let me first thank you for your review. I am happy that overall you had an enjoyable stay in the hotel and that my team made you feel comfortable. Thank you again and we look forward to welcoming you back in the hopefully not too distant future. With Warm Regards, Dan Benzaquen General Manager

Good location and excellent service during pandem

Customer review rating 4.5/5

Johannzach Couples - 29/08/2021 Confirmed reviews ALL

Hotel in good location for Business traveler but also suited for Family. Hotel staffs deliver good service even during pandemic which all hotels had staff shortage. All perks for Accor Elite members are honored, lounge benefit chnaged to in room dining. Room was clean and all amenities are in place without need to request upon

Dear Mr. Johannzach, Thank you for sharing your impressions of the pleasant experience you recently had with us and we would also definitely be glad to welcome you back again at Pullman Jakarta Indonesia. With Warm Regards, Dan Benzaquen General Manager

Overall very satisfied

Customer review rating 5.0/5

Patrick Families - 29/08/2021 Confirmed reviews ALL

my wedding guests, my bride and myself all stayed there. The staff were very friendly and helped us all have the rooms on the same floor. Food was delivered on time. The facilities were clean and the layout of the rooms we had were excellent. I would recommend this hotel easily to others.

Dear Mr. Patrick, Thank you for taking the time to share your positive experience with us and for your high recommendation. We look forward to welcoming you back again for another memorable stay.. With Warm Regards, Dan Benzaquen General Manager

Comfy with surprised

TripAdvisor rating 4.0/5

a4kyun 25/08/2021 TripAdvisor review

I was having staycation for my birthday, surprised cake and written in mirror quite flattering. But there is minus thing about this property which fixable, The aircon quite noisy. you will hear it. Ow, I was staying at the apartment suite. Services are top notch. 2 times stay here yet no buffet breakfast, still hoping I can have taste all the food.

Dear a4kyun, It was a true pleasure to read your review and I am delighted that you enjoyed your experience in our hotel. It is so important to take the time to celebrate these life moments and I will make sure to let the team know that you were touched by the extra mile surprise specially created for you. As your satisfaction is our priority, we are very sorry for the inconveniences you encountered in your room with the noise coming from the AC. This was immediately shared with the engineering team who will take the necessary actions to rectify this matter. We would have been glad to assist you during your stay should you have brought this to our attention. We look forward to welcoming you back very soon to Pullman Jakarta Indonesia Warm regards, Dan Benzaquen General Manager

Service, location

Customer review rating 4.5/5

Arya S. Families - 23/08/2021 Confirmed reviews ALL

Quarantine package, Service was great, food was great

Dear Mr. Muhammad Arya S., Thank you so much for choosing us for your stay upon your arrival in Indonesia. Our team is incredibly privileged to have had you join us for 8 days and extremely happy reading your your encouraging comments. It is our pleasure to be at your service throughout your stay with us. I however have also well noted your observations about the room you had booked and stayed in. Our main priority is to be able to feature the international standards of hotel accommodation every modern travelers expect, therefore I would advise for your future stays to book one of our rooms located in Pullman Tower which starts from the Grand Deluxe rooms as the design is very different and very popular among guests who appreciate the stylish and trendy ambiance. The team and I sincerely hope to have an opportunity of welcoming you again and in the meantime, thank you very much once again for your feedback. With Warm Regards, Dan Benzaquen General Manager

Great Room

Customer review rating 4.5/5

A K. Business - 22/08/2021 Confirmed reviews ALL

The room is very pleasant, clean, and the bathroom is perfect. The bed is amazing, pillows are great. Overall the room is clean and comfortable for me. The one thing I wish would have been better is the working space with a more adequate desk lamp, suitable for actually doing works. The drawer also keeps sliding out so I had to hold it with my legs while sitting down.

Well located

Customer review rating 4.0/5

Davide O. D. M. Business - 22/07/2021 Confirmed reviews ALL

Fantastic Staff Very nice stay

Dear Mr. Davide O. De M., Thank you for taking the time to share your review with all of us. We are glad to read that you had a comfortable stay with us, although you found some inconsistencies in your dining experience and we sincerely apologize for that. Please rest assured that we have taken the necessary steps to further improve our service. The hotel team and I thank you again for your feedback, we appreciate it very much. We would love to have you back, hopefully anytime soon. In the meantime, stay safe and healthy. With Warm Regards, Dan Benzaquen General Manager

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