Hotel - ibis Belo Horizonte Afonso Pena
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Belo Horizonte Afonso Pena Hotel

4.0/5 916 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • One dog weighing up to 22 lbs (15 kg) is allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

MINASCENTRO2.6 km / 1.62 mi

Our rooms

  • 204 rooms
  • 100% non-smoking hotel
  • 12 rooms for people with reduced mobility
  • Extra bed in room for child
    • 220/240 V AC
    • Automatic air control
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 6,630 reviews

Our guest reviews for
ibis Belo Horizonte Afonso Pena

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 916 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Ricardo G. Business - 26/11/2019 Confirmed reviews ALL
« Disappointed »

The room was dirty, the service was terrible and I place a sing to "not disturb" in my room, and the housekeepers enter it anyway. The worst experience I've had in a Accor hotel I've ever had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricardo G., Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

Anonymous Couples - 25/11/2019 Confirmed reviews ALL
« So so stay »

It could be better. Apparently the air conditioning wasn’t working satisfactorily. We couldn’t reduce the temperature to the level we would feel comfortable. In previous stays we used to enjoy CNN in English on the tv. Now, they have only Brazilian channels. Compared to Budget alternative, besides the space, there were very few differences.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eduardo V., Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

Ricardo Business - 23/11/2019 Confirmed reviews ALL
« Good cost benefit »

The experience was satisfactory. Everything went well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricardo D., We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

Anonymous Business - 18/11/2019 Confirmed reviews ALL
« awkward »

although the staff is friendly, didn't find it professional. I was assigned to a room already occupied by other guest and it was very embarrassing and uncomfortable to walk in someone else's room. During check out I was also charged with a bill that belonged to another guest. there's for sure a need for training the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paula P., Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

Rodrigo M. Business - 13/09/2019 Confirmed reviews ALL

The glass door inside bathroom had a malfunction easily detected and could cause me a injury

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodrigo M. M., Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

Business - 09/09/2019 TripAdvisor review
« Nice hotel »

Nice and pleasant hotel, with a modern atmosphere and a good pool. Personal very nice and handful. Good bed, good shower, good tv set. Redtaurant closes too early tough But in overall, I have nothing to complain about.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson General Manager Ibis BH Afonso Pena

Lucas C. G. Business - 08/09/2019 Confirmed reviews ALL
« bad internet »

Internet simply wont work. I tried to change rooms, but the problem stayed. Another issue is about the shower. I cant get the water in a temperature that is satisfaying. Dont have any of this issues on ibis on São Paulo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucas Carvalho G., Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

Colin W. Solo - 17/08/2019 Confirmed reviews ALL
« Very friendly, good value for money, varied breakfast, clean rooms. »

I had already stayed for 5 nights and decided there wasn’t anywhere better to stay so I booked another 5 nights

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin W., We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

Adriana P. G. Families - 06/08/2019 Confirmed reviews ALL
« Good but could be improved »

It was good. The staff were kind. The key system had to be changed every day in a four days stay! The bathrooms could be cleaner!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mateus Paulineli P., Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

Leonardo A. Business - 30/07/2019 Confirmed reviews ALL
« Otima estadia »

Otima estadia

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Leonardo, Apreciamos sua avaliação referente a hospedagem no ibis BH Afonso Pena . É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossa equipe. Temos certeza de que suas palavras serão um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e nos colocamos a sua disposição em sua próxima vista a Belo Horizonte. Sinceramente, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

Alexa Business - 05/07/2019 Confirmed reviews ALL
« Okay stay. Room was dirty and had mold. »

The management was kind and helpful. The location was great but our room was quite gross. There was random underwear under the bed and black mold all over the shower. Definitely did not feel that our room was clean or safe at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexajacoy A., Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

Leandro Business - 21/06/2019 Confirmed reviews ALL
« Been better »

Shallow staff, charging me for silly unnecessary stuff...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leandro Q., Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

Jose D. P. O. Business - 15/06/2019 Confirmed reviews ALL
« Excelencia »

Agradavel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose dos Passos de O., We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

Lívia Couples - 28/05/2019 Confirmed reviews ALL
« Dirty bathroom »

I’ve stayed in a Accor hotel before and I must say this time was very disappointing. I arrived in the middle of the night and after 10h of travelling I found a bathroom that clearly had not been cleaned that day. There were little flies and everything. There was a strand of hair in the bathroom and I’m 100% it wasn’t mine nor my bfs, since it was straight hair and we both have curly hair. I was so tired I took the shower anyway and slept. The next day I reported the situation at the front desk and asked for special attention to the bathroom during room service that day. Well, later on that day I came back to the hotel to find the bathroom still was not very clean. Less flies, but still there. I heard all rooms were occupied and I believe they do not have enough employees for that kind of situation. Disappointment is the word that best describes my stay. Unfortunately. I must add the gentleman who was at the coffee place on Sunday morning and the lady at the reception desk on Saturday night were EXTREMELY friendly and polite. The only thing worth a 10 during my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Livia Henriques da G., Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

Ericsson S. D. S. Business - 24/05/2019 Confirmed reviews ALL
« Adequada. »

Atendeu as expectativas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ericsson Soares Da S., We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

Marcio Business - 23/05/2019 Confirmed reviews ALL
« My last staying »

The rooms were just as expected, bare minimum necessities, extra thin towel, tiny soap and shampoo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcio,, Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

Carlos O. Couples - 08/05/2019 Confirmed reviews ALL
« Satisfied. It meets most of my needs. »

It was a short but nice experience. Location wise, the hotel is very good. It is in a calm area, however the car traffic and noise surround may be an issue sometimes. The room was clean, but the shower area has many bugs, I don't know if that is due to unclean walls at the shower, but it seems to be difficult for the room makers to wash the wall since there is only a fixed shower, there is no flex hose at there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

Víctor B. Couples - 28/04/2019 Confirmed reviews ALL
« Pretty good, could use bigger rooms »

I really enjoy the fact that you focus on things relevant to guests like the bed quality and sheets. I just whish the room was bigger

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor B. Q., We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

H. Z. Friends - 08/04/2019 Confirmed reviews ALL
« good hotel »

It is near the center of city, has good traffic, and the food is delicious, but no hot water to drink at the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Z. H., We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

Renato N. D. S. S. Couples - 09/03/2019 Confirmed reviews ALL
« Poor »

The air condicioning machine was dripping water, the door was kind of jammed (hard to close) and the cleaning staff missed my room one day even though I was out from 08am to 10pm. The corridor was not very clean too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renato Nogueira De Sa S., Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cândida Oliveira Subgerente Ibis BH Afonso Pena

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