Mercure Gold Hotel Al Mina Road Dubai 4 stars

Customer review rating 4.2/5 2,776 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Gold Hotel Al Mina Road Dubai
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+ 20 Services

Hotel extras

  • 20 minutes from Dubai Int'l Airport

  • Outdoor swimming pool

  • Free WIFI

  • Family rooms

  • Spa and fitness facilities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Massage
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Self service business centre

Hotel location

Mercure Gold Hotel Al Mina Road Dubai

Al Mina Road Bur Dubai
P O Box 66431
BUR DUBAI
66431
dubai
united arab emirates

Tel: +97143019888

Fax: (+971)4/3459994

Check-in from 14h00

Check out up to 12h00

  • DUBAI LOCAL BUS :  AL MINA ROAD

  • By plane

    DUBAI INTL AIRPORT At 12km / 7.46 miles

  • By train

    DWTC METRO STATION At 2km / 1.24 miles

GPS :25.242944, 55.275497

Companies

  • BAQER MOHEBI EST. 1.0 km / 0.62 mi
  • BAR CODE GULF 0.1 km / 0.06 mi
  • BRUNNEL ENERGY 1.5 km / 0.93 mi
  • BUREAU VERITAS 0.5 km / 0.31 mi
  • DUBAI DRY DOCKS 0.5 km / 0.31 mi
  • ENGINEERING ASSOCIATES 0.1 km / 0.06 mi
  • GALAXY SHIPPING 2.5 km / 1.55 mi
  • GULF ENERGY MARITIME 4.0 km / 2.49 mi
  • INCHCAPE SHIPPING 2.5 km / 1.55 mi
  • JAN DE NUL DREDGING 4.0 km / 2.49 mi
  • KANOO SHIPPING 1.0 km / 0.62 mi
  • LOGICOM M.E. 1.5 km / 0.93 mi
  • SCOTT WILSON KILPATRICK 0.5 km / 0.31 mi
  • WARTSILA 4.0 km / 2.49 mi
Companies

Your meetings and events

2 individual boardrooms accommodating 15 persons, combinable to one large area of 68m Sq. Equipped with overhead mounted LCD projectors to offer an ideal venue for conference, meetings and trainings. Located on the ground floor beside the business centre.

Room descriptions and layouts

meeting room

From 1 to 50 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Audio and video equipment

  • Lectern

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Airconditioned meeting room

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Stylish & contemporary furnished, ensuite bathroom with both bathtub and walk-in rain forest shower cubicle, wall mounted LCD TV with satellite channels, in-room safe deposit box, Tea/Coffee making facilities, Iron and Ironing board and work desk. Each guest room is decorated using nuteral and muted hues of cream, green and silver with dark contrasting oak timber accents, while a bright red designer armchair and foot stool add a special pop of color drawing all design element effortlessly.

Standard Room with 1 single bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room with 1 double bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 single beds

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Family Room with 1 Double Bed + 1 Sofa cum Double bed

  • Max. number of persons: 4
  • Area: From 38 / 409 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Suite with 1 double bed

Accessible room
  • Max. number of persons: 6
  • Area: From 55 / 592 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

SENSES

Type of cuisine: International

Open 24/7, Senses is our all day dining venue featuring an international a la carte menu. Breakfast served from 6:30 am to 10:30 am and until 11:00am on Fridays and Saturdays.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Headlines

Type of cuisine: Thematic cuisine

Experience traditional Indian recipes with favorite Kebabs and Curries. Open every day from 7pm to 11pm.

Dinner

18:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Temptation Terrace Lounge

Type of cuisine: Indian

Temptations Bistro & Terrace is located on the 6th floor of Mercure Gold Hotel, in between old and new Dubai. This is the rooftop to visit if you want to enjoy tasty Indian food, shisha along with cool views of the Dubai skyline.

THE LIQUID LOUNGE

Non contractual photo

Let us entertain you with live music and live football on the screens, pool table and dart board. Don't miss the Happy Hour and daily specials. Open every day from 6pm to 3am.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Gold Hotel Al Mina Road Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,776 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,408 reviews

Good

Customer review rating 4.2/5

Tayyabshah Couples - 19/10/2020 Confirmed reviews ALL

Very good All im happy to stay

Dear Mr. Tayyab Shah, Thank you, It is with a certain pride to receive your kind feedback. We are delighted to hear that you were happy with your stay. We shall certainly share your comments with the team and I am sure it will motivate them to further strive for excellence. We hope to have the privilege to welcome you back again in the near future. Sincerely, Chris Fourment General Manager

Great staff

Customer review rating 4.2/5

Greg Couples - 19/10/2020 Confirmed reviews ALL

I had fantastic time at your hotel. Thank you for all of your staff for care and attention.

Dear Mr. Grzegorz O., First and foremost we would like to thank you for the praising review you shared following your stay at the Mercure Gold Hotel and we are sincerely delighted to read that we were able to match your expectations. Thank you for your lovely comments to our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Appreciation such as yours increases our motivation to achieve the expectations that guests have of us. It is our pleasure to have had you with us and we hope to have the privilege to welcome you back in a near future. Sincerely, Chris Fourment General Manager

was amazing

Customer review rating 4.2/5

Michelle Couples - 18/10/2020 Confirmed reviews ALL

awesome service

Dear Ms. Michelle D., We very much appreciate your comments and it was delighted to receive positive feedback regarding your stay at the Mercure Gold Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is our pleasure to have had you with us and we look forward to welcoming you back in the near future. Sincerely, Chris Fourment General Manager

Fijn verblijf

Customer review rating 4.2/5

Albert Business - 16/10/2020 Confirmed reviews ALL

Miss Diki and miss Remabella are doing a perfect job at the reception.

Dear Mr. Jozef Albert G., We very much appreciate your lovely comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Dilki and Rizzabelle. I am sure that this feedback will serve as an encouragement to them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the privilege to welcome you back in the near future. Sincerely, Chris Fourment General Manager

Amazing stay

Customer review rating 4.2/5

Steven E. Couples - 13/10/2020 Confirmed reviews ALL

I really enjoyed the stay this time, I choose to spend my special day (birthday) and I don't regret it. Special thanks the the receptionist who checked me in ( unfortunately I forgot her name) thanks for the nice amenity and for you amazing service.

Dear Mr. Steven E., We are thrilled that you have enjoyed your stay and thank you for your return stays with us. We will certainly relay your praising comments and we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back again for more amazing and memorable experiences. Sincerely, Chris Fourment General Manager

Nice stay

Customer review rating 4.2/5

Putu D. P. A. Couples - 12/10/2020 Confirmed reviews ALL

A quick gateway.. friendly and helpful staff, good location. Will be back next time

Dear Ms. Putu Dian Pratiwi A., Thank you for your positive feedback following your stay at the Mercure Gold Hotel. I will share your comments with our team especially Rizzabelle. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in the near future. Sincerely, Chris Fourment General Manager

Excellent service

Customer review rating 4.2/5

Jamal A. Solo - 10/10/2020 Confirmed reviews ALL

The hotel is very friendly, staff are helpful, rooms are clean and good size.

Dear Mr. Jamal A., We would like to thank you for having stayed with us and sparing time to provide us with your valuable comments on your overall experience at Mercure Gold Hotel. We are glad to hear that you were generally satisfied with your stay. We cherish your recognition for our team members as a special contributor to your satisfaction, your positive feedback will be conveyed to Rizzabelle, Joyce and Angelica for their unconditional guest passion towards our valued guests. Once again, thank you for such a nice review and we look forward to welcoming you again in the near future. Sincerely, Chris Fourment General Manager
Customer review rating 4.2/5

Abdulrazak A. Business - 07/10/2020 Confirmed reviews ALL

The hotel smiles bad, room is very humid and my coworker get bitten by insect

Dear Mr. Abdulrazak Abdullah Elmi A., Thank you for sharing your experience; It is very unfortunate to read that your stay at Mercure Gold Hotel did not match with your expectations. Please accept our sincerest apologies regarding your room condition; your feedback has been shared with the relevant department head in order to investigate and action accordingly. And we also very much appreciate your concern regarding the room furniture and lighting condition in the room. We are sorry these have not been to your liking. We take your constructive comments on board as a source of improvement and we hope that you will give us a second chance to welcome you again and serve you better. Sincerely, Chris Fourment General Manager
Customer review rating 4.2/5

Younis A. Friends - 02/10/2020 Confirmed reviews ALL

Had a couple of issues but overall the place is fine, been going to that hotel for a while now

Dear Mr. Younis A., Thank you for your comments and provided us yesterday over the phone to one of our team member with further detail of the experience you have encountered during your stay with Mercure Gold Hotel and I regret that we were not able to match your expectations this time around. Please accept our sincerest apologies for such unfortunate incident and this has been duly addressed to the relevant department head to investigate on the source and ensure that the same would not be repeated. We appreciate sharing your feedback with us and hope you will give us the opportunity to better serve you again in the near future. Sincerely, Chris Fourment General Manager

Thank you

Customer review rating 4.2/5

Yunes A. Business - 01/10/2020 Confirmed reviews ALL

It’s was very good residence good service Staff is friendly I don’t remember All staffs names but really I won’t to send special thanks to Ms Sipna and Mr. Ahmed

Dear Mr. Yunes A., Thank you for choosing Mercure Gold Hotel and your return stay with us. We very much appreciate for your generous rating you have provided on the overall experience of your stay. We will share your kind comments about our hotel in general as well as our staffs particularly Sapna and Ahmed to the entire team. Comments like yours are absolutely uplifting for our team to read. We also appreciate your comments for improvement regarding the room, and we apologise if the room size did not meet your expectations. It is our pleasure to have had with us and we hope to have the privilege to welcome you back again in the near future. Sincerely, Chris Fourment General Manager

Good stay

Customer review rating 4.2/5

Ahmed A. Business - 30/09/2020 Confirmed reviews ALL

I stayed in this hotel on September 2020 (during COVID-19) times for a very short stay. the hotel is Following ACCOR ALL safe initiative in terms of health & safety as precaution measures against COVID-19. therefore there was no valet parking services provided, however self parking is available in the basement parking. your body temperature is checked either in the reception area or while entering the basement parking. sanitizers are available everywhere in the hotel. checking in was very easy. my booking on Accor application was found immediately and i found my room available even before the normal check in time. since i am an Accor gold member my room was automatically upgraded to a junior suite. the staff on the front desk were very professional and nice. this hotel has one restaurant on the Ground floor and one sports bar on the same level. room service is available for 24 hours. the food & drinks prices from the in room dining is very affordable compared to other places in Dubai. this hotel is not providing a turn down services. i ordered food and drinks in the room however the food tray was not cleared for 24 hrs the hotel has a very small pool on the roof top and a small restaurant on the roof as well serving food, drinks & shisha.

Dear Mr. Ahmed A., We would like to thank you for having stayed with us and sparing time to provide us with your valuable feedback in detail on your stay at Mercure Gold Hotel. Thank you for appreciating our initiative towards the health and safety precautionary measure and we shall certainly share your lovely comments with the Front Office team and I am sure it will motivate them to further strive for excellence. We also very much appreciate your comments regarding the room furniture. Your comments have been our focus to provide consistent improvement and thank you for putting together your thoughts. Please rest assured that your concerns with regards other services, have been addressed with the relevant departments in order to deliver to our guests the utmost satisfactions. It is our pleasure to have had you with us and we hope to have the privilege to welcome you back again in a near future. Sincerely, Chris Fourment General Manager

Great Service

Customer review rating 4.2/5

John M. Business - 29/09/2020 Confirmed reviews ALL

I recently had to stay 14nights in the Mercure for business purposes. I found the hotel very comfortable and the service was impeccable in particular the guy cleaning rooms was always chirpy , smiling and did a great job. Due to my company rules. I was not allowed in the restaurant for the duration of my stay (COVID avoidance) and the Al la Carte menu became somewhat boring and could be improved with some variation or even a daily 'special' added to break up the monotony of "pizza, pasta ,burger or biryani!'

Dear Mr. John M., We would like to thank you for having stayed with us and sparing time to provide us with your wonderful feedback on your stay at Mercure Gold Hotel. Your positive comments have been shared to the entire team about our services. Appreciation such as yours increases our motivation to achieve the expectations that guests have of us. Furthermore, we also appreciate your comments about the Ala Carte menu and TV channels. Please rest assured that you concerns have been taken into account to further improve our guests’ satisfaction. It is our pleasure to have had you staying with us and we hope to have the privilege to welcome you back again in the near future. Sincerely, Chris Fourment General Manager

Fantastic

Customer review rating 4.2/5

Suraj S. Friends - 24/09/2020 Confirmed reviews ALL

Hotel service and food is very well fantastic

Dear Mr. Suraj Shyamrao P., We would like to thank you for having stayed with us and provide us with your valuable feedback on your stay at Mercure Gold Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the privilege to welcome you back in the near future. Sincerely, Chris Fourment General Manager

Séjour agréable

Customer review rating 4.2/5

W. Friends - 22/09/2020 Confirmed reviews ALL

Our stay was really good, the hotels looks a bit old but the staff is great, and they make the difference.

Dear Mr. Nathan W., We would like to thank you for having stayed with us and sparing time to provide us with your feedback on your recent stay at Mercure Gold Hotel. We are glad to hear that you were generally satisfied with your stay. Your compliments are our greatest source of encouragement and rest assured that they will be conveyed to the entire team in particular to Joyce. We appreciate your comment regarding the smell. We would certainly look into the areas that needs our attention and rectify any issues. Your feedback is very valuable to us as we work to be better each and every day. It is our pleasure having you with us and we hope to have the privilege to welcome you back again in a near future. Sincerely, Chris Fourment General Manager Sincerely,

Great Hotel

Customer review rating 4.2/5

Hisham Couples - 22/09/2020 Confirmed reviews ALL

Great hotel with great staff

Dear Mr. Hisham B., We would like to thank you for having stayed with us and sparing time to provide us with your wonderful feedback on your stay at Mercure Gold Hotel. I will share your comments with all our team members who work hard towards providing the best service and experience possible to all our esteemed guests in particular Rizza and Joyce. They will surely be delighted to hear that you mentioned their names. It is our pleasure having you with us and we hope to have the privilege to welcome you back again in a near future. Sincerely, Chris Fourment General Manager

Was good stay and location also very good

Customer review rating 4.2/5

Shanas K. Friends - 22/09/2020 Confirmed reviews ALL

Over all was very good experience with the hotel, staffs are co-operative and helpful, was worth of money option

Dear Mr. Shanas k., We would like to thank you for having stayed with us and sparing time to provide us with your wonderful feedback on your stay at Mercure Gold Hotel. We are glad to hear we met your expectations. I will share your comments with all our team members who work hard towards providing the best service and experience possible to all our esteemed guests in particular Dilki. She will surely be delighted to hear that you mentioned her names. It is our pleasure having you with us and we hope to have the privilege to welcome you back again in a near future. Sincerely, Chris Fourment General Manager

Good Hotel!

Customer review rating 4.2/5

Illya Business - 18/09/2020 Confirmed reviews ALL

Cozy, comfortable hotel, very polite and caring staff.

Dear Mr. Illia R., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel. It is overwhelming to read that our services have met your expectations. Your compliments are our greatest source of encouragement and rest assured that they will be conveyed to the entire team. Your positive review reassures us that on this occasion we have truly achieved our goal and commitment with what we have on offer. Thank you again for sharing your experience, and we hope to have the privilege to welcome you back in a near future. Sincerely, Chris Fourment General Manager

Good Stay , well located both

Customer review rating 4.2/5

Syed Q. A. N. Solo - 15/09/2020 Confirmed reviews ALL

Good Experience. i wish to stay in your hotel in Future.

Dear Mr. Syed Qaiser N., We would like to extend our appreciation for always choosing Mercure Gold Hotel during your stay and thank you for your wonderful review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the privilege to welcome you back in a near future. Sincerely, Chris Fourment General Manager

Non functioning fridge and Tv

Customer review rating 4.2/5

Rence O. Friends - 14/09/2020 Confirmed reviews ALL

I did not enjoy as they have not checked if the tv and chiller is working. Apart from that towels were set for one even the soap and shampoo. No tissue at the Restroom. The wardrobe cabinet smell bad.

Dear Mr. Florencio O., Thank you for taking the time to tell us about your experience at the Mercure Gold Hotel Al Mina Road Dubai. It is our utmost priority to give you the best possible experience and I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be informed that we have shared your feedback to the concerned department heads for necessary action and to avoid future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Fourment General Manager

Well located

Customer review rating 4.2/5

George R. Solo - 13/09/2020 Confirmed reviews ALL

Was good stay. Food was good But quantity was much more.two restaurant same menu wats the point. Poor lighting in room .was so dul. No bathrob slippers basic shaving kit in the room. Swimming pools should be separate for men and women kids. In my case me I like to do swimming in my briefs.. Hence I don't care swimsuit ...hence I was not allowed to do swimming without swimsuit nor in briefs I

Dear Mr. George, We would like to extend our appreciation for choosing Mercure Gold Hotel during your recent stay and thank you very much for your comments. We would like to apologize that our services were not fully meet your expectation. We would also like to take the opportunity to point out that the extra amenities are available in higher room category nevertheless our housekeeping team can provide you as a special request. Please rest assured that we have taken note of your comments for consideration with regards to the swimming pool and its policy. It is our aim to provide superior service for all our guests' convenience and we believe in constant improvement. Once again Mr. George, thank you very much for sharing your review and we hope we will have another chance to welcoming you back in the near future. Sincerely, Chris Fourment General Manager

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