Mercure Sochi Centre 4 stars

Customer review rating 4.7/5 4,992 reviews

Mercure Sochi Centre
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+ 22 Services

Hotel extras

  • The hotel is located in the center of Sochi

  • The city's sights are within walking distance

  • Free underground parking

  • Free Wi-Fi

  • An equipped beach and an outdoor pool are open in summer

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioning
  • INTL AIRPORT ADLERPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Cash machine
  • Concierge
Leisure and activities
  • Outdoor heated pool open in summer
  • Fitness centre
  • Well-being
  • Private beach
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
Information message

According to resolution 6 of 03/25 on the introduction of restrictive measures in organizations and facilities, the SPA will be closed from 03/26 until further notice. We apologize for any inconveniences.

Hotel location

Mercure Sochi Centre

11A Ordzhonikidze Street
354000
sochi
russian federation

Tel: +78622629740

Fax: (+7)862/2629747

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    INTL AIRPORT ADLER At 27.7km / 17.21 miles - Shuttle paying

  • By train

    SOCHI At 2.4km / 1.49 miles

GPS :43.5773072, 39.7244518999

Your meetings and events

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • WIFI access

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Standard Room with double bed and a city view.

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Bathroom products

Standard Room with twin beds and a view of the city

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Bathroom products

Standard room with double bed and a sea view.

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Bathroom products

Standard Twin Room with Sea View

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Bathroom products

Privilege Sea View Room with double bed and Sofa

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft

Privilege Sea View Room with double bed and balcony

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Bathroom products
Rooms

Our restaurants and bars

KRUZHEVA

Type of cuisine: Regional

The "Lace" restaurant serves dishes inspired by local culinary traditions and modern trends. Wines from our "Flavors from the cellar" collection are the perfect complement to any dish.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

The relaxed atmosphere of the lobby bar creates the ideal setting for entertainment and relaxation. You can also enjoy our full range of dainty snacks and cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Sochi Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,992 reviews

tripadvisor

TripAdvisor Rating 4.5/5

899 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good location

Customer review rating 4.7/5

Elena D. Solo - 09/03/2020 Confirmed reviews ALL

The hotel is an ultimate choice when coming to Sochi due to its location

Dear Elena, We very much appreciate your comments regarding your stay at the Mercure Sochi Centre. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Marina Ulyanova Cluster Quality Manager

Value for money

Customer review rating 4.7/5

Andrey Couples - 09/01/2020 Confirmed reviews ALL

Clean and tidy Comfortable mattress No balcony

Dear Andrey, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marina Ulyanova Cluster Quality Manager
Customer review rating 4.7/5

Ilya Solo - 20/10/2019 Confirmed reviews ALL

Really nice! Gym - excellent!

Dear Ilya, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina Ulyanova Cluster Quality Manager

Positive

Customer review rating 4.7/5

Anonymous Business - 05/10/2019 Confirmed reviews ALL

Food, service and cleanness was good. WI-FI connection has been breaking all the time, it caused inconvenience.

Уважаемая Наталья, Спасибо за то, что вы нашли время поделиться своим мнением о проживании в Mercure Sochi Centre. Будьте уверены, что ваши комментарии и пожелания о совершенствовании качества предлагаемых услуг были переданы руководству отеля и будут обязательно учтены. Искренне надеемся увидеть вас вновь в нашем отеле. С наилучшими пожеланиями, Марина Ульянова Менеджер по качеству

Good

Customer review rating 4.7/5

Хребтищев М. Friends - 03/09/2019 Confirmed reviews ALL

All was good

Уважаемый М., Спасибо за то, что вы нашли время поделиться своим мнением о проживании в Mercure Sochi Centre. Будьте уверены, что ваши комментарии и пожелания о совершенствовании качества предлагаемых услуг были переданы руководству отеля и будут обязательно учтены. Для вашего удобства предлагаем забронировать ваше следующее проживание напрямую на нашем официальном сайте https://www.accorhotels.com/, где вы найдете эксклюзивные предложения и лучшие цены. С наилучшими пожеланиями, МАРИНА УЛЬЯНОВА МЕНЕДЖЕР ПО КАЧЕСТВУ PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ 11A, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 доб. 5454 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

adventure trip

Customer review rating 4.7/5

Agent G. Friends - 01/09/2019 Confirmed reviews ALL

nice hitel, good lication , nice breakfast

Dear g., Thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTRE MERCURE ROSA KHUTOR 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 5454 – M. +7 (928) 445 72 43 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Irina Gavrilovskaia

Customer review rating 4.7/5

Irina Families - 19/08/2019 Confirmed reviews ALL

Hello Mercure team! You were requesting to send you my feedback and I am happy to do it. I am a constant guest of Sochi Mercure hotel so we are staying in the same hotel the fourth consecutive year. This year we were staying in the highest room category so when I asked a late check out I was said it's not possible because my room was booked. I was hoping to receive at least an offer from the hotel staff but there was nothing from their side.. I was ready to move to a different room requesting to get at least a half price offer (i was asking to stay until 6pm). The answer was NO. So I was totally dissapointed since I stayed with my 5 years old little one and I was sure I did not ask a lot being a returning customer. Finally I moved to a different room paying a full one night rate. Honestly it was not a good experience and it was not what I expected from such a nice hotel. Best regards, Irina

Dear Irina, Thank you for taking the time to tell us about your experience at the Mercure Sochi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We will conduct all necessary trainings for our employees to prevent future occurrence of such situations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTRE MERCURE ROSA KHUTOR 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 5454 – M. +7 (928) 445 72 43 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Mr.

Customer review rating 4.7/5

Alexander D. Business - 22/07/2019 Confirmed reviews ALL

I am regular business comer to Sochi usually staying at Mercure Sochi Centre. Absolutely satisfied with the service, location and breakfast.

Dear Aleksandr D., Thank you for your loyalty to AccorHotels. We very much appreciate your comments regarding your stay at the Mercure Sochi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTRE T. +7 (862) 262 97 30 доб. 5454 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Mr.

Customer review rating 4.7/5

Alexander D. Business - 29/05/2019 Confirmed reviews ALL

I am regular guest of the hotel for the business travelling coming to Sochi 2-3 times a year. The hotel is very good located, organized, serviced and inhabited for the provision of the high class services to the business people.

Dear Alexander, We very much appreciate your comments regarding your stay at the Mercure Sochi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTRE MERCURE ROSA KHUTOR 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 5454 – M. +7 (928) 445 72 43 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

very good hotel and comfort staying

Customer review rating 4.7/5

Sergey M. Business - 11/04/2019 Confirmed reviews ALL

good location, nice room view, opened fresh air window

Dear Sergey, We very much appreciate your comments regarding your stay at the Mercure Sochi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTRE MERCURE ROSA KHUTOR 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 5454 – M. +7 (928) 445 72 43 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

All was good.

Customer review rating 4.7/5

Alexey B. Business - 11/04/2019 Confirmed reviews ALL

Good room, good food, good staff, good location.

Dear Aleksey, We very much appreciate your comments regarding your stay at the Mercure Sochi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTRE MERCURE ROSA KHUTOR 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 5454 – M. +7 (928) 445 72 43 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Wonderful stay

Customer review rating 4.7/5

Lilit Business - 27/03/2019 Confirmed reviews ALL

The stay was awesome. Very delicious breakfast, clean rooms, friendly, professional and responsive staff.

Dear Lilit, Thank you for taking the time to tell us about your experience at the Mercure Sochi Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTRE T. +7 (862) 262 97 30 ext. 5454 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Very good

Customer review rating 4.7/5

Yohay B. Couples - 11/03/2019 Confirmed reviews ALL

The room was very nice and clean and cleaned every day. Breakfast was good. Costumer service are good but didnt help eith my special request.

Dear Yohay, Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. Mercure Sochi Centre invites you to book you next stay on mercure.com/accorhotels.com. Earn points each time you stay in any of the 4000 participating hotels and enjoy a whole host of benefits. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. Best regards, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTER ORDZHONIKIDZE STREET 11A, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 5454 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Everything is fine excluding breakfast and internet connection.

Customer review rating 4.7/5

Konstantin D. Business - 01/03/2019 Confirmed reviews ALL

Breakfast. Ibis (a part of the group) offered much better choice. Wi-Fi. Too many efforts to get connected. The only way to connect is vaucher.

Dear Konstantin, Let me thank you for taking the time to answer to our questionnaire regarding your recent stay at our hotel. Your time and effort is very much appreciated. Please allow me to thank you for shring with me difficulties with certain aspects of our services during your stay. It is of great importance to us that we listen carefully to our guest’s comments. Please be sure that possible improvement actions will be implemented. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTER T. +7 (862) 262 97 30 ext. 5454 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Very wonderful stay with Great experiences

Customer review rating 4.7/5

L. Solo - 10/12/2018 Confirmed reviews ALL

The staff was good, every single one of them. I can also remember their names as they were all very kind. 2 Anastasias, 1 Julia, 1 Elif, Anna and one very jovial blond lady I think could be Maria or Elena. The staffs helped me and contacted me for my luggage when it did not arrive with the plane. The concierge was also very helpful with tours. A Non Russian joining Russian tours is possible because strangers were generally kind and wanting to help. The room also had a very great view of the sea and Marina !

Dear L., Let me thank you for taking the time to share your detailed comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With best regards, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

comfort

Customer review rating 4.7/5

Lada Business - 14/11/2018 Confirmed reviews ALL

Positive

Уважаемая lada, спасибо за то, что Вы нашли время ответить на наши вопросы и поделиться своим мнением о проживании в Mercure Sochi Centre. Мне приятно осознавать, что в целом Ваше пребывание оставило положительное впечатление. Я обязательно поделюсь Вашим мнением с сотрудниками. Уверена, что такие отзывы послужат хорошей мотивацией для всего персонала, так как в Mercure мы постоянно работаем над улучшением качества обслуживания. Для Вашего удобства предлагаем Вам забронировать следующее проживание напрямую на нашем официальном сайте mercure.com/RU, где Вы найдете эксклюзивные предложения и лучшие цены. Мы благодарим Вас за отзыв еще раз и искренне надеемся увидеть Вас вновь в нашем отеле. С наилучшими пожеланиями, МАРИЯ ТРОПИНА МЕНЕДЖЕР ПО КАЧЕСТВУ ОБСЛУЖИВАНИЯ ГОСТЕЙ PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Great

Customer review rating 4.7/5

Anonymous Couples - 08/10/2018 Confirmed reviews ALL

Excellent value

Dear Guest, Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With best regards, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Great location and good value

Customer review rating 4.7/5

Dc Couples - 04/09/2018 Confirmed reviews ALL

Helpful staff, good breakfast, nice comfortable rooms

Dear DC, Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. Mercure Sochi Centre invites you to join our loyalty program LeClub Accorhotels and book you next stay on mercure.com/accorhotels.com. Earn points each time you stay in any of the 2500 participating hotels and enjoy a whole host of benefits. If you wish to join our program, just let me know. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With best regards, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

The hotel met my expectations for the short business stay that did not permit use of all facilities

Customer review rating 4.7/5

Anonymous Business - 31/08/2018 Confirmed reviews ALL

I effectively spent 3 nights at the hotel but the stay was purely for business purposes which prevented me from using very many of the facilities that people on holiday break would have used. However some key feedback comments are: You advertise your green credentials in the bathroom but my towels were replaced everyday - not essential Tea selection in my room was limited - would add English breakfast variety - also a packet of biscuits would be good TV selection was very limited for international visitors with BBC world service not available Provision for hot cooked omelettes are available in many good hotels around the world Appreciated the reception personnel being able to provide a socket adapter for English plugs

Dear Shreekant J., Let me thank you for taking the time to answer to our questionnaire regarding your recent stay at our hotel. Your time and effort is very much appreciated. As we strive to continuously improve the quality of our services allow me to thank you for sharing with us additional comments about required improvements of our services. It is of great importance to us that we listen carefully to our guest’s comments. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. Sincerely, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE SOCHI CENTRE T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Overall good, but the beach was turned into a public place!

Customer review rating 4.7/5

Oxana M. Solo - 20/08/2018 Confirmed reviews ALL

Very polite and helpful personnel (especially Maria from reception.) Helped me every time I've asked for help. Negative: too many people on the beach who are not guests at the hotel, so security guys are going to and fro and trying to sort out "who is who". They are doing the right thing, but these people are overflowing the beach and all these arguments can be quite annoying. Also, people are allowed to use the area in front of the sea - there are a lot of them and sometimes it is impossible to get to the water and swim as the space is quite limited. I felt like the beach for customers from Mercure and Pulman has turned into a public beach!!!

Dear Oxana m., let me thank you for choosing Mercure Sochi Centre. We pay special attention to the feedback of our guests and constantly working on improvement of the service quality, so your feedback is very important to us. We are glad to hear that generally your stay left positive memories, and was filled with pleasant impressions. We sincerely regret that the hotel beach did not meet your expectations fully. Let me explain that access to the beach could not limited for guests of the city in accordance with Russian laws. Central location of the hotel determines overflow of the beach with tourists. Hotel management fully understands our guest inconvenience and is looking for possible solutions. Allow me to thank you for the review again, we sincerely hope to see you at our hotel again, Regards, Maria Tropina Guest Experience Manager PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM
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