Mercure Sochi Centre

Mercure Sochi Centre 4 stars

Customer review rating (ALL Rating) 4.8/5 1,145 reviews

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Hotel extras

  • The hotel is located in the center of Sochi

  • The city's sights are within walking distance

  • Free underground parking

  • Free Wi-Fi

  • An equipped beach is available in summer

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Sochi Centre

11A Ordzhonikidze Street
354000 SOCHI
Russia

GPS:43.5773072, 39.7244518999

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

KRUZHEVA

The "Lace" restaurant serves dishes inspired by local culinary traditions and modern trends. Wines from our "Flavors from the cellar" collection are the perfect complement to any dish.

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 650 

attendees

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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,145 reviews

TripAdvisor Rating  4.5/5  1,015 reviews

everything was perfect except of one thing that makes me very angry:

Customer review rating 5.0/5

Michael W. Business - Confirmed reviews ALL

04.11.2022 I went to the SPA that was included in our room rate and I found out that the pool has to be paid separately. As I didn't take any money with me to the SPA, I agreed to pay later at the reception. Nobody could tell me how much that would cost. When I entered the pool area, I saw that it was very small and so crowded that it was not really possible to swim there even 10 meters. The next day I was asked to pay Rubles 3.000,- extra. If I would have known that for such a poor pool experience, I have to pay such an amount, I wouldn't have used that offer. I am really disappointed and will never come back to this Mercure hotel in Sochi center, even if everything else was satisfying me 100%

Dear Michael W.! We very much appreciate your comments regarding your stay at the Mercure Sochi Centre. I am very sorry about your pool experience. With great pleasure I will meet you in the hotel during your next stay. I will be at your disposal. I am sure that this feedback will assist to improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be pleasant. Sincerely, Olesya Orlova, Quality Manager

Nice stay at the good location

Customer review rating 5.0/5

Yk Couples - Confirmed reviews ALL

Good stay at the Internaytional class hotel

Добрый день, YK! Позвольте поблагодарить Вас за столь высокую оценку нашему отелю. Искренне надеемся вновь увидеть Вас в числе гостей Mercure Sochi Centre. C наилучшими пожеланиями, Олеся Орлова, Менеджер по качеству обслуживания гостей

Excellent location. Overpriced breakfast. Access to pools for a fee

Customer review rating 4.0/5

Mikhail E. Business - Confirmed reviews ALL

My stay at Mercure SC was in two parts, Oct 9 - Oct 14 on the company expense and then an extension for my personal needs for two more days. The business part included breakfast. Variety and quality is definitely there, no issues. However, Sel Marin restaurant in Pullman next door offers an ala carte breakfast menu where my wife and I enjoyed healthy and tasty breakfast for literally half the price.

Dear Mikhail Viktorovich E.. We very much appreciate your comments regarding your stay at the Mercure Sochi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olesya Orlova, Quality Manager

Great weekend and birthday celebration!

Customer review rating 5.0/5

Mikhail Couples - Confirmed reviews ALL

Great location close to the sea cost. Own beach (shared with Pullman). Clean, comfortable as usual in Accor network.

Dear Mr.S.! Let me thank you for taking the time to answer to our questionnaire regarding your recent stay at the Mercure Sochi Centre. Your time and effort is very much appreciated. Please allow me to thank you for sharing with me difficulties with certain aspects of our services during your stay. It is of great importance to us that we listen carefully to our guest’s comments. Please be sure that possible improvement actions will be implemented. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. Sincerely, Yunona Polshina Quality manager

Comfort on first line

Customer review rating 5.0/5

Alexey I. Couples - Confirmed reviews ALL

For those who likes swim before breakfast

Dear Mr.I.! Thank you for sharing your experience at Mercure Sochi Centre. We're very pleased that you noted important points with a high score that helped you to fully relax, get vivid emotions and high-quality service. We hope your next visit will be as pleasant as the previous one. Sincerely, Yunona Polshina Quality Manager

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Other web-users rate our hotel

  • 557 reviews 9.6/10 Location
  • 692 reviews 8.2/10 Room
  • 717 reviews 9.4/10 Service
  • 6 reviews 8.3/10 WiFi
  • 471 reviews 9.1/10 Breakfast
  • 196 reviews 8.4/10 Food
  • 190 reviews 8.5/10 Beach
  • 178 reviews 9.2/10 Cleanliness

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