Mercure Rome West 4 stars

Customer review rating 4.4/5 1,777 reviews
Mercure Rome West
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Hotel extras

  • New Aloe SPA (10h-21h), from 10 years up.

  • Free Indoor Garage

  • Possibility to rent a car for a fee

  • Shuttle bus from/to Fiumicino Airport and the metro station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • ROMA FIUMICINO
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • PorterPaying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 16 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Heated indoor pool, whirlpool, fitness, sauna, Turkish bath: closed on 12/25; reduced hours on 12/24, 12/31, 1/1. In July?August open at 14.00?20.30, closed on Mondays. No access for kids under 10 years.

Hotel location

Mercure Rome West

Viale Eroi di Cefalonia 301
00128
rome
italy

Tel: +390650834111

Fax: (+39)06/50834730

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :  705 CEFALONIA GIORDA

  • METRO :  B EUR FERMI

  • By plane

    ROMA FIUMICINO At 22.5km / 13.98 miles - Shuttle free

  • By train

    STAZIONE TERMINI At 18km / 11.18 miles

GPS :41.785923, 12.434851

Your meetings and events

The elegant and versatile 21,500-sq. ft. (2,000-m²) Convention Center, with 15 meeting rooms with contemporary facilities, natural light and complimentary WIFI, can host meetings, banquets, conventions and events for up to 800 participants.The large, bright foyer and outside areas are perfect for coffee breaks, aperitifs, exhibitions and secretarial support.

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

STANDARD ROOM WITH QUEEN-SIZE BED

  • Max. number of persons: 1
  • Area: From 20m²
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

SUPERIOR DOUBLE ROOM

  • Max. number of persons: 3
  • Area: From 23m²
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

SUPERIOR DOUBLE ROOM WITH TWIN BEDS

  • Max. number of persons: 3
  • Area: From 23m²
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

PRIVILEGE DOUBLE ROOM

  • Max. number of persons: 2
  • Area: From 25m²
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

JUNIOR SUITE

  • Max. number of persons: 4
  • Area: From 35m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

EXECUTIVE SUITE WITH DOUBLE BED

  • Max. number of persons: 2
  • Area: From 53m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
Accessible room

ROOM FOR GUESTS WITH REDUCED MOBILITY WITH QUEEN-SIZE BED

  • Max. number of persons: 1
  • Area: From 20m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Our restaurants and bars

DE GUSTIBUS

Type of cuisine: Mediterranean

The elegant and welcoming restaurant is also open to customers who are not staying with us and offers a wide range of Mediterranean and international specialties.

DIVINUS

Photo non contractuelle / Strictly non binding

The stylish Lounge Bar is perfect for a light lunch break or happy hour drinks before you set off to discover Rome's nightlife.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Rome West

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,777 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,412 reviews

clean, spacious room

Customer review rating 4.4/5

American Couples - 19/03/2020 Confirmed reviews ALL

We arrived during the coronavirus shut-down, so the hotel was extremely empty and everything was quiet. The room was spacious and clean. We were grateful for the kettle in the room so we could have tea with our sandwiches. The neighborhood around the hotel is residential, but there were food shops within easy walking distance. Everything else is far away, but we were only there to wait for a delayed flight so we didn't try. The free airport shuttle was a great benefit to us, although we did have to wait several hours from our arrival until he could pick us up. Check-in and check-out were both as smooth and friendly as could be.

Dear Lee S., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Good stay

Customer review rating 4.4/5

Aurelia Solo - 11/03/2020 Confirmed reviews ALL

Overall I was quite satisfied, especially with the large and varied breakfast buffet, but there is room for improvement: - One of the bedside tables in my room wasn't clean. - The hot dishes at the breakfast buffet were just about lukewarm. - There should be wet wipes or similar for the "make your own smoothie" station at the breakfast buffet since you always get sticky fingers from cutting and peeling the fruit. - There should be a bigger selection of tea/infusions at the breakfast buffet - there were just three or four kinds of black tea plus chamomile infusion. I was missing fruit infusions and some other herbal infusions. - The shuttle times both from the airport should be extended considerably.

Dear Brigitte S., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you very much for your suggestion. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager DomenicoVisicchio

Mercure Roma West

Customer review rating 4.4/5

Peter N. Business - 09/03/2020 Confirmed reviews ALL

Poor location compensated by the great shuttle service to/from both Fiumicino airport and EUR Fermi train station. Nice restaurant with tasty food and a great wine list. Internet easy and good speed, freindly and attentive staff.

Dear Peter N., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Mercure Roma West

TripAdvisor rating 3.5/5

PeNor Business - 09/03/2020 TripAdvisor review

Location compensated by the very convenient and efficient Shuttle Service. Restaurant and wine list very pleasing and the staff are very friendly and professional. Internet service easy to use and good speed.

Nice accommodations

Customer review rating 4.4/5

Maria Business - 19/02/2020 Confirmed reviews ALL

Perfect breakfast, rooms big and clean. Only the location is not so good,you need to take bus and metro for centre!!!

Dear Mohsen P., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General manager Domenico Visicchio

Good with some points

Customer review rating 4.4/5

Francis Business - 13/02/2020 Confirmed reviews ALL

Nice rooms and excellent breakfast. Few small points for improvement 1) The room windows don't isolate enough from street noise (to my taste) 2) The restaurant's staff should be a bit more welcoming. Smiling and greetings are always appreciated; 3) The gym room is too small with too few equipments and the opening hours are too limited .

Dear Mr. FRANCIS R., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I'm sorry for the points that are you remarked but thank you because your suggestions becausre are very important for us and help us to improve our attention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General manager Domenico Visicchio

Good ztay

Customer review rating 4.4/5

Sharon M. Families - 28/01/2020 Confirmed reviews ALL

The staff was friendly and helpful. The room was clean and airy. Really enjoyed my stay.

Dear Sharon M., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Excellent service

Customer review rating 4.4/5

Manuel Couples - 13/01/2020 Confirmed reviews ALL

The staffs are great especially Ms Marianna &Roberto,the room cleaners are well organized and courteous and of course the wellness spa,is great ,see u on our nxt visit!

Dear Manuel r., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Good

Customer review rating 4.4/5

Shirley F. Friends - 12/01/2020 Confirmed reviews ALL

Was wonderful

Dear SHIRLEY F., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio
Customer review rating 4.4/5

Luciana C. Families - 05/01/2020 Confirmed reviews ALL

I was disappointed by the room. It is very old, even if maybe clean it gives you the feeling of a motel and not a 4* hotel.

Dear Luciana C., Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I assure that we are in progress the restyling of all our rooms, but we are started to the common Areas. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Domenico Visicchio

Fantasic

Customer review rating 4.4/5

Mao-ting Couples - 04/01/2020 Confirmed reviews ALL

Clean and comfortable. Restaurant provide delicious dishes.

Dear MAOTING S., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Mr o.

Customer review rating 4.4/5

O. Friends - 18/12/2019 Confirmed reviews ALL

The front desk man wasn’t very helpful. He is like 35 year old and tall white man. We were two men and he gave us a room with one big bed in 1st floor. And said he doesn’t have a 2nd or 3rd floor room as i requested before i come. I came back to reception saying the room has one big bed and we’re not in couple. He said ah sorry I’m giving you another one and it was a 2nd floor two separated bed. I mean you’re not a cool person man. You lied to a Accor Memeber Guest. My stay was December 15th 2019 at like 8 pm.

Dear Mr Amine o., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback and I'm very sorry for the inconvenience about your check-in, I assure all my effort to check what's happened, because for us your satisfaction is very important. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Loud noise throughout the night

Customer review rating 4.4/5

Mr Families - 04/12/2019 Confirmed reviews ALL

They gave me a room (my wife and 2 children were with me) next to a group event, which had young partying all night. What idiots would book my room next to this event! They should have put me on the 2nd or 3rd floor. Unacceptable! The people were screaming starting at 2:00am until 4:30am. I called the front desk but there was no answer. The next morning at checkout, the hotel hostess apologized of what happened.

Egregio Signor R., Ho letto molto attentamente i suoi commenti a seguito del suo soggiorno presso il Mercure Roma West e per questo vorrei porgerle Le nostre scuse per l’inconveniente verificatosi. Io le assicuro che abbiamo fatto tutto il possibile per cercare di risolvere il problema, parlando con l'organizzatore dell'evento e far ridurre il volume e purtroppo non c'è stato neanche possibile farle cambiare camera in una zona più distante dall'area interessata alla festa perchè l'hotel era tutto al completo. Per venirle incontro su quanto accaduto, ed essendo Membro Accor mi farebbe piacere omaggiarla di 2000 punti sulla sua tessera fedeltà, sperando di avere il piacere di accoglierla prossimamente e farle apprezzare al meglio la nostra struttura ed il nostro spirito di accoglienza, porgiamo i nostri più cordiali saluti. General Manager Domenico Visicchio
Customer review rating 4.4/5

Layla A. Business - 16/11/2019 Confirmed reviews ALL

Very poor experience

Dear Layla A., Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, General Manager Domenico Visicchio

We rome

Customer review rating 4.4/5

Pan Families - 05/11/2019 Confirmed reviews ALL

Super we en famille Super Personnel d Acceuil Super Restaurant

Cher Monsieur P., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Roma West. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. General Manager Domenico Visicchio

Very nice short stay

Customer review rating 4.4/5

Ktlbt Solo - 03/11/2019 Confirmed reviews ALL

Front desk and restaurant staff were very welcoming and helpful

Dear Kathleen T., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Nice hotel in the middle of nowhere

Customer review rating 4.4/5

Bella Families - 29/10/2019 Confirmed reviews ALL

The hotel is nice. There is a really helpfull English-speaking staff. But location is bad - very far from Rome center and no public transport. Despite of the fact that it is not so far from the airport, it took us about 1 hour to arrive. The traffic was so busy! The hotel declares it has a free airpory shuttle bus. That was a main reason we chosed this hotel for 1 night. But the shuttle bus is actually a minibus and we could not use it on our way from airport to the hotel since it should be booked in advance. And we could not use it next morning on the way back to airport since it was "too early" (7.00 AM). So we payed for a taxi twice that was expencive and disappointing

Dear Mrs Bella S., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive your feedback. Thank you also for your comment and suggestion about our free shuttle bus services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Pleasent

Customer review rating 4.4/5

Paul Couples - 24/10/2019 Confirmed reviews ALL

Breakfast eas fantastic, free shuttle service is very strong benefit. Rooms are clean and spacious. Everything you need to stay for couple nights.

Dear Paul S., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General manager Domenico Visicchio

Generally, excellent hotel. Executive suite rooms need to be improved.

Customer review rating 4.4/5

Sergey V. Families - 20/10/2019 Confirmed reviews ALL

Many thanks to very helpful and professional team of the hotel. everything was on highest level. Also a breakfast was very good. Really exceed my expectations and it would be major factor for me too book this hotel again if I will visit Rome in the future. My suggestions are only about executive suite room, which I stayed in. 1) the window in the bathroom should have jalousie/curtains and door should have working locks to provide proper privacy when people visit restroom and shower. We are two children, father and grandma. Just imagine the situation. 2) More electrical plugs is needed. At least couple of ones by the bed. We are in 21th century. People have many devices and gadgets. 3) Despite to our trying, climate control didn't provide needed temperature. It was always cold. Even colder than in the corridor.

Dear Sergey V., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks also for you suggestions that are for us very important and that to help us improve our standards Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Relaxing, comfortable and friendly place to stay

Customer review rating 4.4/5

S L. Couples - 17/10/2019 Confirmed reviews ALL

Had a good one night stay in this Mercure hotel. It was easy to find and the reception staff was helpful and friendly. The room was comfortable but was quite a long walk along one of the wings.

Dear Vun Luung L., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio
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