Hotel - Mercure Rome West
Mercure Hotel Mercure Hotel

Mercure Rome West

3.5/5 1,412 reviews
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62 photos/video
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 25 Services
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Mercure Rome West

Hotel for travellers looking for local and authentic experiences

A modern, stylish 4-star hotel located near EUR, the new Fiera di Roma exhibition center, PalaLottomatica arena, Fiumicino Airport and 20 minutes from the city center. 215 rooms with Sky TV, spa/fitness area with heated pool. Convention center, free WIFI and large free indoor parking garage. Free shuttle service every day to and from Fiumicino Airport and to EUR Fermi Metro station from 7:30am to 10pm at set times, on request and subject to availability (contact the hotel for timetable and information).

Take advantage of the hotel's location to also discover a more contemporary side to Rome: Visit the majestic and monumental architecture of the EUR district, symbolized by the so-called Square Colosseum (Palazzo della Civiltà Italiana).

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Hotel extras
  • New Aloe SPA (10h-21h), from 10 years up.
  • Free Indoor Garage
  • Possibility to rent a car for a fee
  • Shuttle bus from/to Fiumicino Airport and the metro station
This hotel is Planet 21 Bronze
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • ROMA FIUMICINO
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Gift shop/newspaper shop (Paying)
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis  (Nearby)
    • Outdoor tennis court
    • Tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7:00-23:00
    • Opening hours : Week-end 7:00-23:00
  • Snack & beverage machine

Business services

  • 16 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Heated indoor pool, whirlpool, fitness, sauna, Turkish bath: closed on 12/25; reduced hours on 12/24, 12/31, 1/1. In July?August open at 14.00?20.30, closed on Mondays. No access for kids under 10 years.

Hotel location

See on a map
Mercure Rome West

Viale Eroi di Cefalonia 301
00128
rome
italy

Tel: (+39)06/50834111
Fax: (+39)06/50834730
Check-in from 14h00
Check out up to 12h00
Access and transport
  • BUS : 705, CEFALONIA GIORDA
  • METRO : B, EUR FERMI
  • ROMA FIUMICINO At 22.5km / 13.98 miles  - Shuttle free
  • STAZIONE TERMINI At 18km / 11.18 miles

GPS : 41.785923, 12.434851

Companies and event centres nearby

Company

ABBOTT5.7 km / 3.54 mi COMPAQ9.8 km / 6.09 mi ENI8.5 km / 5.28 mi FAO14 km / 8.7 mi GENERAL MOTORS8 km / 4.97 mi HEWLETT PACKARD7 km / 4.35 mi SIEMENS21 km / 13.05 mi
BRIDGESTONE9 km / 5.59 mi CONFINDUSTRIA8 km / 4.97 mi ESSO9 km / 5.59 mi FORD ITALIA9 km / 5.59 mi GOODYEAR18 km / 11.19 mi IBM4.8 km / 2.98 mi TPL TECHNIPETROL10 km / 6.21 mi

Your meetings and events

The elegant and versatile 21,500-sq. ft. (2,000-m²) Convention Center, with 15 meeting rooms with contemporary facilities, natural light and complimentary WIFI, can host meetings, banquets, conventions and events for up to 800 participants.The large, bright foyer and outside areas are perfect for coffee breaks, aperitifs, exhibitions and secretarial support.

Mercure Rome West Meeting Room
6 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AGRIPPINA 45 m2 2 m 30 15 18 18 20
DOMITILLA 46 m2 2 m 0 0 20 0 0
AURELIA 51 m2 2 m 30 15 18 18 20
LIVIA 51 m2 2 m 30 15 18 18 20
OTTAVIA 51 m2 2 m 30 15 18 18 20
TRAIANO 53 m2 2 m 30 18 18 18 20
CELIO 61 m2 2 m 30 20 18 18 20
PALATINO 61 m2 2 m 30 20 18 18 20
ESQUILINO 77 m2 2 m 60 22 22 27 40
AVENTINO 87 m2 2 m 60 22 22 27 40
CAPITOLINO 89 m2 2 m 60 22 22 27 40
ADRIANO 97 m2 2 m 60 25 30 28 40
MARCO AURELIO 97 m2 2 m 60 25 30 28 40
ROMOLO 209 m2 5 m 200 60 60 126 100
REMO 253 m2 5 m 200 60 60 126 100
SALA ROMOLO E REMO 396 m2 5 m 450 100 100 210 196
Unsure of the capacity needed for your event? Use the space calculator
This hotel is not suitable for your event? Look for another hotel
Metric converter
General equipment
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Conference hotel
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

6 photos
STANDARD ROOM WITH QUEEN-SIZE BED

STANDARD ROOM WITH QUEEN-SIZE BED

STANDARD ROOM WITH QUEEN-SIZE BED, COMFORTABLE WORK AREA, KETTLE, SAFE, FREE WIFI, HAIR DRYER, LED TV WITH SATELLITE AND SKY CHANNELS.

SUPERIOR DOUBLE ROOM

SUPERIOR DOUBLE ROOM

SUPERIOR ROOM WITH DOUBLE BED, COMFORTABLE WORK AREA, KETTLE, SAFE, FREE WIFI, HAIR DRYER, LED TV WITH SATELLITE AND SKY CHANNELS. THIRD BED AVAILABLE ON REQUEST.

SUPERIOR DOUBLE ROOM WITH TWIN BEDS

SUPERIOR DOUBLE ROOM WITH TWIN BEDS

SUPERIOR ROOM WITH TWIN BEDS, COMFORTABLE WORK AREA, KETTLE, SAFE, FREE WIFI, HAIR DRYER, LED TV WITH SATELLITE AND SKY CHANNELS. THIRD BED AVAILABLE ON REQUEST.

PRIVILEGE DOUBLE ROOM

PRIVILEGE DOUBLE ROOM

PRIVILEGE ROOM WITH DOUBLE BED, LED TV WITH SATELLITE AND SKY CHANNELS, BATHROBE, VIP SETUP, SAFE, FREE WIFI, HAIR DRYER, COFFEE MACHINE WITH COFFEE PODS, KETTLE AND MINIBAR WITH FREE SOFT DRINK.

JUNIOR SUITE

JUNIOR SUITE

JUNIOR SUITE WITH DOUBLE BED AND LIVING AREA WITH 1 QUEEN-SIZE SOFA BED, 2 LCD TVS WITH SATELLITE AND SKY CHANNELS, BATHROBE, SAFE, FREE WIFI, HAIR DRYER, VIP SETUP WITH COFFEE MACHINE WITH COFFEE PODS, KETTLE AND MINIBAR SERVICE.

EXECUTIVE SUITE WITH DOUBLE BED

EXECUTIVE SUITE WITH DOUBLE BED

EXECUTIVE SUITE WITH DOUBLE BED AND LIVING AREA, LED TV WITH SATELLITE AND SKY CHANNELS, SAFE, COFFEE MACHINE WITH COFFEE PODS, KETTLE, MINIBAR SERVICE, BATHROOM WITH WHIRLPOOL BATH. WELCOME GIFT WITH A BOTTLE OF PROSECCO AND FRESH FRUIT IN THE ROOM.

ROOM FOR GUESTS WITH REDUCED MOBILITY WITH QUEEN-SIZE BED

ROOM FOR GUESTS WITH REDUCED MOBILITY WITH QUEEN-SIZE BED

ROOM WITH QUEEN-SIZE BED, COMFORTABLE WORK AREA, LED TV WITH SATELLITE AND SKY CHANNELS, SAFE, FREE WIFI, HAIR DRYER AND BATHROOM FOR GUESTS WITH REDUCED MOBILITY.

  • 215 rooms
  • 12 rooms for people with reduced mobility
  • 26 connecting rooms
  • Extra bed in room for child
  • Baby bed
Room Bathroom Security Room service
    • 220/240 V AC
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

DE GUSTIBUSType of cuisine: Type of cuisine: Mediterranean

DE GUSTIBUS Restaurant
Lunch
12:30 - 15:00
Dinner
18:30 - 23:00

DE GUSTIBUSType of cuisine: Type of cuisine: Mediterranean

The elegant and welcoming restaurant is also open to customers who are not staying with us and offers a wide range of Mediterranean and international specialties.

DIVINUS

DIVINUS Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DIVINUS

The stylish Lounge Bar is perfect for a light lunch break or happy hour drinks before you set off to discover Rome's nightlife.

See all our restaurants and bars
4.3/5 ALL Rating 1,760 reviews

Our guest reviews for
Mercure Rome West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,412 reviews
Maria Business - 19/02/2020 Confirmed reviews ALL
« Nice accommodations »

Perfect breakfast, rooms big and clean. Only the location is not so good,you need to take bus and metro for centre!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohsen P., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General manager Domenico Visicchio

Francis Business - 13/02/2020 Confirmed reviews ALL
« Good with some points »

Nice rooms and excellent breakfast. Few small points for improvement 1) The room windows don't isolate enough from street noise (to my taste) 2) The restaurant's staff should be a bit more welcoming. Smiling and greetings are always appreciated; 3) The gym room is too small with too few equipments and the opening hours are too limited .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. FRANCIS R., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I'm sorry for the points that are you remarked but thank you because your suggestions becausre are very important for us and help us to improve our attention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General manager Domenico Visicchio

Sharon M. Families - 28/01/2020 Confirmed reviews ALL
« Good ztay »

The staff was friendly and helpful. The room was clean and airy. Really enjoyed my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon M., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Manuel Couples - 13/01/2020 Confirmed reviews ALL
« Excellent service »

The staffs are great especially Ms Marianna &Roberto,the room cleaners are well organized and courteous and of course the wellness spa,is great ,see u on our nxt visit!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manuel r., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Shirley F. Friends - 12/01/2020 Confirmed reviews ALL
« Good »

Was wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHIRLEY F., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Luciana C. Families - 05/01/2020 Confirmed reviews ALL

I was disappointed by the room. It is very old, even if maybe clean it gives you the feeling of a motel and not a 4* hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luciana C., Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I assure that we are in progress the restyling of all our rooms, but we are started to the common Areas. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Domenico Visicchio

Mao-ting Couples - 04/01/2020 Confirmed reviews ALL
« Fantasic »

Clean and comfortable. Restaurant provide delicious dishes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAOTING S., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

O. Friends - 18/12/2019 Confirmed reviews ALL
« Mr o. »

The front desk man wasn’t very helpful. He is like 35 year old and tall white man. We were two men and he gave us a room with one big bed in 1st floor. And said he doesn’t have a 2nd or 3rd floor room as i requested before i come. I came back to reception saying the room has one big bed and we’re not in couple. He said ah sorry I’m giving you another one and it was a 2nd floor two separated bed. I mean you’re not a cool person man. You lied to a Accor Memeber Guest. My stay was December 15th 2019 at like 8 pm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Amine o., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback and I'm very sorry for the inconvenience about your check-in, I assure all my effort to check what's happened, because for us your satisfaction is very important. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Mr Families - 04/12/2019 Confirmed reviews ALL
« Loud noise throughout the night »

They gave me a room (my wife and 2 children were with me) next to a group event, which had young partying all night. What idiots would book my room next to this event! They should have put me on the 2nd or 3rd floor. Unacceptable! The people were screaming starting at 2:00am until 4:30am. I called the front desk but there was no answer. The next morning at checkout, the hotel hostess apologized of what happened.

Our hotel has responded to the review
Our hotel has responded to the review

Egregio Signor R., Ho letto molto attentamente i suoi commenti a seguito del suo soggiorno presso il Mercure Roma West e per questo vorrei porgerle Le nostre scuse per l’inconveniente verificatosi. Io le assicuro che abbiamo fatto tutto il possibile per cercare di risolvere il problema, parlando con l'organizzatore dell'evento e far ridurre il volume e purtroppo non c'è stato neanche possibile farle cambiare camera in una zona più distante dall'area interessata alla festa perchè l'hotel era tutto al completo. Per venirle incontro su quanto accaduto, ed essendo Membro Accor mi farebbe piacere omaggiarla di 2000 punti sulla sua tessera fedeltà, sperando di avere il piacere di accoglierla prossimamente e farle apprezzare al meglio la nostra struttura ed il nostro spirito di accoglienza, porgiamo i nostri più cordiali saluti. General Manager Domenico Visicchio

Layla A. Business - 16/11/2019 Confirmed reviews ALL

Very poor experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Layla A., Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, General Manager Domenico Visicchio

Pan Families - 05/11/2019 Confirmed reviews ALL
« We rome »

Super we en famille Super Personnel d Acceuil Super Restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur P., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Roma West. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. General Manager Domenico Visicchio

Ktlbt Solo - 03/11/2019 Confirmed reviews ALL
« Very nice short stay »

Front desk and restaurant staff were very welcoming and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathleen T., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Bella Families - 29/10/2019 Confirmed reviews ALL
« Nice hotel in the middle of nowhere »

The hotel is nice. There is a really helpfull English-speaking staff. But location is bad - very far from Rome center and no public transport. Despite of the fact that it is not so far from the airport, it took us about 1 hour to arrive. The traffic was so busy! The hotel declares it has a free airpory shuttle bus. That was a main reason we chosed this hotel for 1 night. But the shuttle bus is actually a minibus and we could not use it on our way from airport to the hotel since it should be booked in advance. And we could not use it next morning on the way back to airport since it was "too early" (7.00 AM). So we payed for a taxi twice that was expencive and disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Bella S., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive your feedback. Thank you also for your comment and suggestion about our free shuttle bus services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Paul Couples - 24/10/2019 Confirmed reviews ALL
« Pleasent »

Breakfast eas fantastic, free shuttle service is very strong benefit. Rooms are clean and spacious. Everything you need to stay for couple nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul S., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General manager Domenico Visicchio

Sergey V. Families - 20/10/2019 Confirmed reviews ALL
« Generally, excellent hotel. Executive suite rooms need to be improved. »

Many thanks to very helpful and professional team of the hotel. everything was on highest level. Also a breakfast was very good. Really exceed my expectations and it would be major factor for me too book this hotel again if I will visit Rome in the future. My suggestions are only about executive suite room, which I stayed in. 1) the window in the bathroom should have jalousie/curtains and door should have working locks to provide proper privacy when people visit restroom and shower. We are two children, father and grandma. Just imagine the situation. 2) More electrical plugs is needed. At least couple of ones by the bed. We are in 21th century. People have many devices and gadgets. 3) Despite to our trying, climate control didn't provide needed temperature. It was always cold. Even colder than in the corridor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergey V., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks also for you suggestions that are for us very important and that to help us improve our standards Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

S L. Couples - 17/10/2019 Confirmed reviews ALL
« Relaxing, comfortable and friendly place to stay »

Had a good one night stay in this Mercure hotel. It was easy to find and the reception staff was helpful and friendly. The room was comfortable but was quite a long walk along one of the wings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vun Luung L., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Denise &. J. C. Friends - 16/10/2019 Confirmed reviews ALL
« wonderful wish I had stayed longer! One of the best,st!Will book Mercure again for sure! »

GREAT !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Denise and John C., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Peter S. Couples - 14/10/2019 Confirmed reviews ALL
« Very enjoyable stay »

The hotel is approximately eight miles outside Rome, which was good for us as we were hiring a car and did not want to drive to close to the centre. There is a very secure underground car park with plenty of room. There is a free shuttle to Euroma 2, a local shopping mal, EUR Frerme, where you can pick up the Metro and also to the airport, we used this facility a lot. The hotel is bright and clean with an indoor swimming pool, sauna, steam room and gym. Our bedroom was on the first floor at the front of the building which did mean there was some road noise but not excesive, the room itself was large and well equipped with a fridge, room safe and air conditioning, my only grumble is that the windows were screwed shut as it would have nice to get some fresh air. Most staff speak good English and are very attentive and proffesional. The restaurant offers a good selection and the breakfast buffet has a large continental range plus some hot options. On the first morning we were a little late down but the restaurant manager happily held back on clearing up so that we could have breakfast, excellent customer service, The area around the hotel is a bit run down, there are a few shops and restaurants within walking distance and there is always the shuttle. In general the hotel fitted our requirements perfectly with secure parking, free shuttle and the right side of the city to access the airport and the coast and local attractions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Peter S., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Jack L. Couples - 14/10/2019 Confirmed reviews ALL
« Mr jack L. »

Stay was very nice but we upgraded the room and it felt like a normal room and did not feel like we had upgraded so won’t be spending the extra money on the upgrade again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jack L., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Anonymous Business - 11/10/2019 Confirmed reviews ALL
« Comfortable »

Overall the hotel comes across a bit old. The furniture and interior (especially that of the room) come across as dated and not of this time anymore.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivo N., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. Anyway I assure you that is in progress a restyling also in the rooms, but we have started form the common areas. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

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