Sofitel Kunming Hotel

Customer review rating 4.6/5 2,424 reviews

ALLSAFE approved hotel

Sofitel Kunming
See on a map
+ 24 Services

Hotel extras

  • Stay at the tallest hotel in Kunming

  • Pamper yourself in our luxurious spa

  • Dine with views across Kunming

  • The tallest buffet restaurant in Kunming

  • Only one hotel has the helipad

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (nearby)
  • Fitness centre
  • Well-beingPaying
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 3 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Congress center
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Kunming

777 South Huan Cheng Road
Xishan District
650034 kunming
china

Tel: +8687168639888

Fax: (+86)871/68639777

Check-in from 14h00

Check out up to 12h00

  • BUS STATION :  Line 73/89/91 YanJiaDi

  • By plane

    KUNMING CHANGSHUI At 32km / 19.88 miles

  • By train

    KUNMING RAILWAY At 3km / 1.86 miles

GPS :25.0223790816, 102.7014398258

Companies

  • ASTRA ZENECA 3.0 km / 1.86 mi
  • BAYER (CHINA) CO. LTD 5.0 km / 3.11 mi
  • CHINA HEWLETT-PACKARD COMPANY 4.0 km / 2.49 mi
  • EMERSON ELECTRIC (CHINA) HOLDING 2.0 km / 1.24 mi
  • GE (CHINA) CO. LTD 3.0 km / 1.86 mi
  • GSK CHINA 3.0 km / 1.86 mi
  • IBM CHINA 5.0 km / 3.11 mi
  • NOVARTIS 3.0 km / 1.86 mi
  • ORACLE (CHINA) SOFTWARE SYSTEMS 3.0 km / 1.86 mi
  • PFIZER CHINA 3.0 km / 1.86 mi
  • ROCHE CHINA 3.0 km / 1.86 mi
  • SIEMENS CHINA 2.0 km / 1.24 mi
Companies

Your meetings and events

Exceptional meetings and celebrations require more than just the right room, so allow us to infuse your gathering with French art de recevoir. Our InspiredMeetings® team specializes in capturing the essence of your event.Select among imaginative, customized banqueting options, and see the ambiance you have imagined appear before you, enhanced through the Sofitel sense of detail. Benefit from high tech equipment and all the necessary business services.Have our planners recommend and organize innovative motivational activities, coffee breaks, and social mixers. At Sofitel, private celebrations and milestones become dreams come true, personalized to a T through our vast savoir faire.

Room descriptions and layouts

meeting rooms

From 1 to 800 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Soundproof

  • Videoconferencing

  • Audio and video equipment

  • Magnifique Meetings

  • Podium

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

SUPERIOR ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

SUPERIOR ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

LUXURY ROOM, 1 King Size Bed, Corner Room

Accessible room
  • Max. number of persons: 3
  • Area: From 53 / 570 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

SUPERIOR ROOM, Club Millesime Access, 1 King Size Bed, High Floor

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

SUPERIOR ROOM, Club Millesime Access, 2 Single Size Beds, High Floor

Accessible room
  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

LUXURY ROOM, Club Millésime Access, One King-size Bed, High Floor.

Accessible room
  • Max. number of persons: 3
  • Area: From 54 / 581 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Pillow Menu
  • Nespresso machine
  • Coffee/tea making facilities(...)

LUXURY ROOM, Club Millesime Access, 2 Single Size Beds, High Floor

Accessible room
  • Max. number of persons: 3
  • Area: From 50 / 538 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)
Rooms

Our restaurants and bars

LAN RESTAURANT

Type of cuisine: Thai

LAN RESTAURANT 50/F, in a relaxed soth-east Asian thrmed setting, enjoy the tastes of Thai, Indian, Vietnam, and Singapore specials with the traditions of Yunnan Xishuangbanna flavor under the same roof.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CHINOIS

Type of cuisine: Regional

Located on level 2, the restaurant is inspired by Kunming's rich flora and serves modern Cantonese, Sichuan and Yunnan cuisine

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KWEE ZEEN

Type of cuisine: International

The International cuisine restaurant has panoramic views of the city. The venue serves a contemporary buffet and à la carte international menus, with a focus on Chinese and French culinary favourites.

Lunch

06:30 - 16:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

Located on level 1, this spectacularly designed bar and lounge offers teas, coffees, wines, spirits and decadent delights.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VOYAGE

Non contractual photo

Located on level 50, this hip Parisian styled bar serves a wide selection of wines, cocktails and light snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Sofitel Kunming

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,424 reviews

tripadvisor

TripAdvisor Rating 5.0/5

1,637 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great stay

Customer review rating 5.0/5

Nicolas Friends - 04/04/2021 Confirmed reviews ALL

Amazing hotel! Very nice welcome

I am disappointed again

Customer review rating 3.5/5

C. Friends - 03/04/2021 Confirmed reviews ALL

As more than 10years accor member form 2011 I basically stayed more than 200 night every year at the all the hotels and had very pleasure experiences ,also have many memoriable stay here , but all things are changed from last year. since the hotel soft Opening, I have stayed here very year and support the hotel,but now,the The front desk stuff is terrible,They have no service attitude, they are very rude to treat platinum members and the vip guest,especially the team leader FOM

Below my Expectation for not really friendly design.

TripAdvisor rating 3.0/5

Worldtravel-Derek Business - 03/04/2021 TripAdvisor review

I really appreciate the ladies in reservation department. They are very patient for my frequent calling for more room bookings. Very efficient to call me check my request when I first time reserve which is one week ago. Then I call for other room booking (my colleague ) from IHG members. They are good. However, when checked in, Its different! Staff doesn't matter where I checked in (front desk or executive lounge, after 2:30pm). Only replied : up to you! Then room didn't match my request which they called one week before. It is a suite but there is no extra outlet on desk for my phone or laptop. The living room is bigger then bed room which I have to leave every thing in living room. Very strange design they put luggage stage right next to the entrance door. That means I have to walk to entrance every time I need to reach my luggage. Also If I have guests come, the first thing he saw will be my opened luggage. Also there is no light on the luggage stall. The lighting in the room is dark, makes carpet looked very dirty. The shower space is much tight and they reserve much more space to a seldom use bath tub. So i have to leave all dirty shirts in living room on the sofa. I have to walk back and forth for my stuff from luggage. I have to charge my laptop and two phones in 3 different place. The design is poor! The breakfast food table walked like 1 mile long. Walking in this sofitel is normal. Compared to Guangzhou Sunrich Sofitel, this Kunming one is far far behind! In the evening before I check out, hotel call to offer me a new "better condition room". I rejected. Need to organize everything and reopen, it is waste of time. Luckly, I didn't stay in hotel whole day time during my stay. Only go back for sleeping! Highly recommend Kunming sofitel send staff to visit Guangzhou Sofite. At least to learn face to guest when they are talking. Ignoring is not good feeling to customer.

Well located

Customer review rating 4.5/5

Yan Business - 27/03/2021 Confirmed reviews ALL

Location & breakfast is great!

Very satisfied

Customer review rating 5.0/5

Wei Business - 25/03/2021 Confirmed reviews ALL

Well located near the railway station. Offers great view of the city with a relaxing bar on the top. Enjoyed the swimming poor as well.

Well located

Customer review rating 4.5/5

Li X. Z. Solo - 14/03/2021 Confirmed reviews ALL

Everything was very good actually. I loved the breakfast provided. It had many different foods which were quite tasty and clean. If I should make any comment, I would say that the bed and pillows were too soft for me. I couldn’t get used to them even I stayed for four nights. One more thing, your staffs were friendly and nice. I would like to thank them for giving me a upgrading room style for four nights. I appreciate for everything. I will choose your hotel as my favorite pick in the future.

Dear Mr. Li Xin Z., Bonjour! Thank you for your recognition of Sofitel Kunming, we appreciate your recommendation and we are delighted that you enjoyed your stay with us. As the first Sofitel brand hotel in Kunming, we have been committed to providing a wonderful experience for every guest. Taste delicious food and enjoy the unbelievable view at a height of 200 meters, it will give you an incredible experience. For pillow, we do have different pillow type for your selection which according Accor Sofitel Brand. Please let me know next time when you visit us. I will personally ensure that your message is share with the entire departments and we hope you can come back again and we are confident that you will have a perfect experience upon your next visit. Sincerely, Emmy CHENG Guest Experience Manager Sofitel Kunming

Fair experience but not expected

Customer review rating 3.0/5

Bill Business - 27/02/2021 Confirmed reviews ALL

The room is small although I have booked the largest room (said 85 sqm when booking, but actual size is smaller). Maybe it is my fault to book the largest room. My last experience was fantastic with very suitable room size but this time it is out of my expectation.

Dear Mr. Bill, Bonjour! Thank you very much for taking your time to share your constructive reviews. I am very sorry to hear that your experience did not meet your expectations at this time during your stay with us, I sincerely apologize for this. Dear Mr. Bill, I can fully understand your disappointed. Actually Room 4523 is our Suite in Club Floor which high floor view than other Prestige Suite rooms. Of course this is not excuse, but from your helpful feedback, we will know how we can better improve ourselves and prevent future occurrence. As a Guest Experience Manager, again deeply apologize for this very inconvenient issue and I'm fully confident in my team right now. I will be great also to get your next stay details. Please fell free to send it to h8… Sincerely, Emmy CHENG Guest Experience Manager Sofitel Kunming

Great family stay

Customer review rating 4.5/5

G. Families - 03/02/2021 Confirmed reviews ALL

Very confortable room, excellent buffet breakfast and super helpful staff speaking a bit of english which make it easier to communicate.

Dear Mr. G., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy CHENG Guest Experience Manager Sofitel Kunming

Great Experience

TripAdvisor rating 5.0/5

YuboooG 22/01/2021 TripAdvisor review

The facilities are overall good. Me and my friend unluckily experienced the pool&gym maintenance; other basic instruments are OK. The most memorable is the excellent quality of their service, staffs are so caring and friendly. Especially the girl named Cyan Pu is a true angel of this hotel. The pickiest person in this world won't have a problem with her service. Her professionalism, cordiality, and kindness make her the best staff I have ever met in all Accor hotels. Five-star recommendation for this hotel mainly because of the service from staff Cyan Pu.

Dear YuboooG, Bonjour! Greetings from Kunming. We sincerely appreciate your wonderful comments following your recent stay with us at the Sofitel Kunming. We receive so many positive reviews, especially pertaining to the high service levels demonstrated by our dedicated Ambassadors. I will personally ensure that your message is shared with Ms. Cyan PU in Front Desk. We look forward to welcoming you back soon! Best Regards & Merci! Emmy CHENG Guest Experience Manager Sofitel Kunming

Hotel with nice view

Customer review rating 4.5/5

Kp Business - 12/01/2021 Confirmed reviews ALL

You can have very nice view of the whole Kunming city when having breakfast at 49/F or happy hour at lounge. Even though the lounge was not opened for breakfast, the great hospitality provided by Irina, Lily and Gloria has impressed me a lot.

Dear Mr. P., Bonjour! We very much appreciate your positive comments for our breakfast and Club Millesime regarding your stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy CHENG Guest Experience Manager Sofitel Kunming

Good service

Customer review rating 5.0/5

Xuanle R. Couples - 12/01/2021 Confirmed reviews ALL

the manager and embasetor give us a wonderful experience in KunMing.

Dear Mr. R., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy CHENG Guest Experience Manager Sofitel Kunming

Wonderful food all around and good service.

Customer review rating 4.5/5

Buffet E. Families - 04/01/2021 Confirmed reviews ALL

We spent our New Year 2021 countdown at the Sofitel and it was a great party! From the variety and quality of the buffet dinner to the helipad countdown, it was hands down one of the best New Year party I've attended. The next morning we were greeted by a wonderful breakfast, the pastries and yogurt were so good. The view from the room was grand, the service from the concierge was good and the Petit Prince amenities for the kids was cute. A fantastic stay it was! I was most impressed by the variety and quality of the buffet. In hindsight the GM and the second in command has carved their career up from pastry chef and F&B, no wonder it is what it is. Thank you for the whole team at Sofitel Kunming!

Dear Ms. Pornphun C., Bonjour! Thank you for your recognition of Sofitel Kunming, we appreciate your recommendation and we are delighted that you enjoyed your stay with us. As the first Sofitel brand hotel in Kunming, we have been committed to providing a wonderful experience for every guest. Taste delicious food and enjoy the unbelievable view at a height of 200 meters, it will give you an incredible experience. I will personally ensure that your message is share with the entire departments and we hope you can come back again and we are confident that you will have a perfect experience upon your next visit. Sincerely, Emmy CHENG Guest Experience Manager Sofitel Kunming

Overall was pretty decent stay

Customer review rating 4.5/5

Maxwell Q. Couples - 30/12/2020 Confirmed reviews ALL

Great stay with Sofitel kunming. It was my 3rd yr anniversary with my gf so I booked the biggest suite room for this anniversary. The service is excellent, specially the senior concierge staffs. Executive lounge’s happy hour food could be better if staffs replace the empty dishes on time. I got free two clothes cleaning service per day during my stay and for this part I’m very satisfied too. Room’s deco seems not that new but the overall good service covered this small itchy point. Btw, the free refill minibar was awesome :) Housekeeping is Terrific. They did clean my room daily and exchange all sheets. HOWEVER, the room 3702 I stayed, it’s DND light was broken. Even tho hotel provided a old school alternative solution for me-a DND board hang on the door handle, but plz fix this later. Again, it was a great stay, great view, great service, decent deco and acceptable food. Comparing to the price, i would recommend others to come to Sofitel kunming.

Dear Mr. Maxwell Q., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the DND in this room, I have forward to hotel engineering team to do the maintenance. Please accept my sincere apologize for this matter. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than this one. Sincerely, Emmy CHENG Guest Experience Manager Sofitel Kunming

Overall magnifique

Customer review rating 4.5/5

Rn Families - 23/12/2020 Confirmed reviews ALL

The restaurant was excellent, especially the cheese room, choive of food, and overall design. Highly recommended.

Dear Mr. RN, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At meanwhile, we will also inform housekeeping to deep clean the room to make sure guest could have a pleasant stay. We are apologies for the smoking smell in your room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy CHENG Guest Experience Manager Sofitel Kunming

12 Hours in Kunming

Customer review rating 4.0/5

Anonymous Families - 22/12/2020 Confirmed reviews ALL

Quick stopover. Property is ok (dated, but clean), Lounge was ok (nice view/limited options/no English) Room was ok (broken rain shower). Service from James (concierge) and front desk team was the highlight.

Bonjour Mr. G., We very much appreciate your comments regarding your stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the broken rain shower in the room, I have forward to hotel engineering team to do maintenance. Please accept my apologize for the inconvenience during your stay. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than this time. Sincerely, Emmy CHENG Guest Experience Manager Sofitel Kunming
Customer review rating 5.0/5

M C. C. Couples - 19/12/2020 Confirmed reviews ALL

This is a return visit for my wife and I. It was an enjoyable stay right from the moment we arrived to our departure. Special mention of service extraordinaire to Gigi Wang at Front Desk and the housekeeper who was very helpful. I am your Accor Club Gold member and it was so nice to be recognised as such throughout the stay.

Dear Mr. M C C., Bonjour! Greetings from Kunming. We sincerely appreciate your wonderful comments following your recent stay with us at the Sofitel Kunming. We receive so many positive reviews, especially pertaining to the high service levels demonstrated by our dedicated ambassadors. I will personally ensure that your message is shared with Ms. Gigi Wang from front office and Ms. Lin from Housekeeping. We look forward to welcoming you back soon! Best Regards & Merci! Emmy CHENG Guest Experience Manager Sofitel Kunming

I stay at this hotel regularly. Its a first class place to stay with the most welcoming and friendly staff.

Customer review rating 5.0/5

Glenn S. Business - 09/12/2020 Confirmed reviews ALL

My stay this time was 14 nights, and every moment in the hotel was very enjoyable, from the staff in reception helping me with We Chat health registrations, the special staff in the lounge and the restaurant were just fantastic. A perfect stay in these difficult times, made that much more enjoyable by the friendliness of all the staff.

Dear Mr. Glenn S., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As the first Sofitel brand hotel in Kunming, we have been committed to providing a wonderful experience for every guest. Taste delicious food and enjoy the unbelievable view at a height of 200 meters, it will give you an incredible experience. I will personally ensure that your message is share with the entire departments and we hope you can come back again and we are confident that you will have a perfect experience upon your next visit. Sincerely, Emmy CHENG Guest Experience Manager Sofitel Kunming

Excellent service at reception and in the room

Customer review rating 5.0/5

Edwin L. Business - 12/11/2020 Confirmed reviews ALL

Excellent service at Receptoion Desk. Listen to customer's voice for improvement and really react fast to customer's request. I indicated the improvement as to prepare for a welcome fruit plate and I did receive it the following day after I voice out my recommendation. This impressed me.

尊敬的Edwin Leung先生: Bonjour! 感谢惠赐有关下榻昆明索菲特大酒店的宝贵意见。听到您对我们服务工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Emmy CHENG 程静 Guest Experience Manager 宾客体验经理 Sofitel Kunming 昆明索菲特大酒店

It wasn't a great experience

Customer review rating 3.5/5

Bujiang Couples - 10/11/2020 Confirmed reviews ALL

Arrived at the hotel around 2 am, check-in was not quick. When I arrived at the room, I was ready to wash up, but the shower products in the room were different from the description in the reservation, it said L'Occitane in the reservation, but the shower products in the room were Lanvin. I called the front desk and asked room service to bring me the L'Occitane, but after waiting for 30 minutes, it was still not delivered. The room was supposed to be ready at 3pm, I arrived at the hotel at 2am, 12 hours later and there was still a problem with the room. The food in the lounge was slow to update, I went there at 7 pm and there was almost nothing left to eat, I ordered rice noodles and left afterwards, not a great lounge experience for an extra $40+ per night.

尊敬的 Bujiang先生: Bonjour! 尊敬的宾客:您好,感谢您下榻昆明索菲特大酒店并在百忙之中提供您宝贵的意见。很抱歉未能让您拥有一次良好的入住体验,请允许我向您表示最诚挚的歉意。 您的评论已经及时与团队同事进行了分享,我们很抱歉给您在一天的劳累后由还因为房间内洗浴用品的问题来回折腾。我们会彻底核查的问题。同时,关于行政酒廊餐饮的反馈已经及时告知厨房改进。对此给您带来的困扰及不便我们深表歉意。 再次感谢您的反馈,也希望您能和我们一起见证酒店的成长,期待您的再次光临! 谨启 Emmy CHENG 程静 Guest Experience Manager 宾客体验经理 Sofitel Kunming 昆明索菲特大酒店

Fair hotel

Customer review rating 3.5/5

Jeff Couples - 21/10/2020 Confirmed reviews ALL

Good hospitality. Staffs are friendly. Good service standard. But as a platinum member, hotel should give me a better upgrade like suite for my birthday celebration, not only normal arrangement.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby